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Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":208,"requester_email":"grace_clark@goldensystemsl.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-07-25T18:32:40Z","resolved_at":"2026-07-29T17:56:40Z","closed_at":"2026-07-31T02:08:40Z","due_at":"2026-07-25T22:23:40Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":2,"created_at":"2026-05-09T02:21:47Z","updated_at":"2026-05-15T05:38:47Z","number":"HD-10002","subject":"Change the email on my account","description":"It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":58,"requester_email":"priya_nelson@novamotorsgrou.example","assignee_id":11,"team_id":2,"tags":["api"],"first_response_at":"2026-05-10T15:35:47Z","resolved_at":"2026-05-14T23:59:47Z","closed_at":"2026-05-15T05:38:47Z","due_at":"2026-05-12T02:21:47Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":3,"created_at":"2026-06-01T00:30:09Z","updated_at":"2026-06-09T13:06:09Z","number":"HD-10003","subject":"Keyboard shortcut for new item","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":226,"requester_email":"lucas_lewis@ridgeenergyinc.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-06-01T18:53:09Z","resolved_at":"2026-06-06T18:29:09Z","closed_at":"2026-06-09T13:06:09Z","due_at":"2026-06-04T00:30:09Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":4,"created_at":"2026-04-08T11:08:26Z","updated_at":"2026-04-08T14:23:26Z","number":"HD-10004","subject":"Delete my account","description":"Thanks in advance for looking into this. Is there a workaround in the meantime? This started happening after the last update.","status":"open","priority":"low","category":"account","channel":"web","customer_id":53,"requester_email":"ingrid_rossi@harborenergylt.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-04-08T14:23:26Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-08T15:08:26Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":5,"created_at":"2026-07-06T23:19:05Z","updated_at":"2026-07-10T08:27:05Z","number":"HD-10005","subject":"Search returns no results for exact matches","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"api","customer_id":3,"requester_email":"youssef_ali@brightlabsllc.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-07-07T00:12:05Z","resolved_at":"2026-07-09T05:00:05Z","closed_at":"2026-07-10T08:27:05Z","due_at":"2026-07-07T03:19:05Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":6,"created_at":"2026-08-12T23:23:53Z","updated_at":"2026-08-17T20:19:53Z","number":"HD-10006","subject":"Bulk edit for tags","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it. 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Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":110,"requester_email":"sam_anderson@harborenergysr.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-06-29T15:52:16Z","resolved_at":"2026-06-30T09:28:16Z","closed_at":"2026-07-01T11:10:16Z","due_at":"2026-06-29T15:52:16Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":9,"created_at":"2026-03-08T10:10:35Z","updated_at":"2026-03-08T10:26:35Z","number":"HD-10009","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it. 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Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":40,"requester_email":"clara_okafor@clearpartnersl.example","assignee_id":3,"team_id":1,"tags":["billing"],"first_response_at":"2026-07-17T21:04:43Z","resolved_at":"2026-07-19T01:03:43Z","closed_at":"2026-07-21T06:08:43Z","due_at":"2026-07-18T02:04:43Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":12,"created_at":"2026-03-30T17:28:07Z","updated_at":"2026-04-03T05:24:07Z","number":"HD-10012","subject":"Search returns no results for exact matches","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots. 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I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":225,"requester_email":"lucia_rodriguez@swiftholdingsg.example","assignee_id":24,"team_id":4,"tags":[],"first_response_at":"2026-04-26T20:51:39Z","resolved_at":"2026-04-27T01:18:39Z","closed_at":"2026-04-29T14:46:39Z","due_at":"2026-04-26T21:11:39Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":17,"created_at":"2026-05-30T03:35:01Z","updated_at":"2026-06-06T09:31:01Z","number":"HD-10017","subject":"Can I schedule reports?","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"howto","channel":"api","customer_id":237,"requester_email":"paula_rodriguez@bluefoodsgmbh.example","assignee_id":16,"team_id":2,"tags":["trial","web"],"first_response_at":"2026-05-30T09:44:01Z","resolved_at":"2026-06-03T22:47:01Z","closed_at":"2026-06-06T09:31:01Z","due_at":"2026-05-30T07:35:01Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":18,"created_at":"2026-04-29T03:51:46Z","updated_at":"2026-05-02T12:35:46Z","number":"HD-10018","subject":"Dashboard shows yesterday’s numbers","description":"Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":126,"requester_email":"facundo_laurent@cobaltsystemsa.example","assignee_id":14,"team_id":2,"tags":["vip","web"],"first_response_at":"2026-04-30T10:30:46Z","resolved_at":"2026-04-30T20:18:46Z","closed_at":"2026-05-02T12:35:46Z","due_at":"2026-04-30T03:51:46Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":19,"created_at":"2026-04-05T10:32:35Z","updated_at":"2026-04-05T23:52:35Z","number":"HD-10019","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps. Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"pending","priority":"low","category":"bug","channel":"web","customer_id":43,"requester_email":"freya_park@atlasanalytics.example","assignee_id":1,"team_id":1,"tags":["trial"],"first_response_at":"2026-04-05T23:52:35Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-06T10:32:35Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":20,"created_at":"2026-08-15T17:30:09Z","updated_at":"2026-08-19T04:01:09Z","number":"HD-10020","subject":"Shared saved filters","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":147,"requester_email":"aisha_romero@northfoodsag.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-08-15T22:57:09Z","resolved_at":"2026-08-18T22:53:09Z","closed_at":"2026-08-19T04:01:09Z","due_at":"2026-08-15T21:30:09Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":21,"created_at":"2026-07-12T21:23:09Z","updated_at":"2026-07-16T08:43:09Z","number":"HD-10021","subject":"Merge two accounts","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":89,"requester_email":"omar_king@summitsupplyin.example","assignee_id":6,"team_id":1,"tags":["legacy","api"],"first_response_at":"2026-07-13T01:33:09Z","resolved_at":"2026-07-15T05:20:09Z","closed_at":"2026-07-16T08:43:09Z","due_at":"2026-07-13T01:23:09Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":22,"created_at":"2026-04-29T12:07:46Z","updated_at":"2026-05-02T17:23:46Z","number":"HD-10022","subject":"Shared saved filters","description":"Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"low","category":"feature","channel":"web","customer_id":220,"requester_email":"liam_rossi@northroboticsp.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-04-29T12:39:46Z","resolved_at":"2026-04-30T09:47:46Z","closed_at":"2026-05-02T17:23:46Z","due_at":"2026-04-29T16:07:46Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":23,"created_at":"2026-06-14T12:22:40Z","updated_at":"2026-06-20T10:57:40Z","number":"HD-10023","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone. 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It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":78,"requester_email":"adrian_davis@deltaroboticsp.example","assignee_id":14,"team_id":2,"tags":["web"],"first_response_at":"2026-08-17T10:01:53Z","resolved_at":"2026-08-20T00:43:53Z","closed_at":"2026-08-22T14:37:53Z","due_at":"2026-08-17T06:41:53Z","sla_breached":true,"satisfaction":1,"message_count":1},{"id":26,"created_at":"2026-07-16T07:22:17Z","updated_at":"2026-07-20T23:38:17Z","number":"HD-10026","subject":"Where are the API docs?","description":"This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":148,"requester_email":"sam_harris@swiftfoodsco.example","assignee_id":4,"team_id":1,"tags":["web","legacy"],"first_response_at":"2026-07-16T10:11:17Z","resolved_at":"2026-07-19T07:16:17Z","closed_at":"2026-07-20T23:38:17Z","due_at":"2026-07-17T07:22:17Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":27,"created_at":"2026-05-16T16:40:09Z","updated_at":"2026-05-23T05:55:09Z","number":"HD-10027","subject":"Export button does nothing","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":124,"requester_email":"sofia_jones@bluelabsltd.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-05-18T08:46:09Z","resolved_at":"2026-05-22T19:23:09Z","closed_at":"2026-05-23T05:55:09Z","due_at":"2026-05-19T16:40:09Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":28,"created_at":"2026-06-24T09:50:49Z","updated_at":"2026-07-01T19:11:49Z","number":"HD-10028","subject":"Proration on the upgrade looks off","description":"Is there a workaround in the meantime? Thanks in advance for looking into this. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":92,"requester_email":"freya_mensah@deltatradingpt.example","assignee_id":18,"team_id":3,"tags":["legacy"],"first_response_at":"2026-06-28T15:43:49Z","resolved_at":"2026-06-29T17:39:49Z","closed_at":"2026-07-01T19:11:49Z","due_at":"2026-06-27T09:50:49Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":29,"created_at":"2026-03-10T23:50:54Z","updated_at":"2026-03-17T09:34:54Z","number":"HD-10029","subject":"Keyboard shortcut for new item","description":"Is there a workaround in the meantime? Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"feature","channel":"phone","customer_id":243,"requester_email":"ines_harris@atlassoftwarec.example","assignee_id":8,"team_id":1,"tags":["urgent"],"first_response_at":"2026-03-12T08:28:54Z","resolved_at":"2026-03-14T10:14:54Z","closed_at":"2026-03-17T09:34:54Z","due_at":"2026-03-11T23:50:54Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":30,"created_at":"2026-06-17T17:45:12Z","updated_at":"2026-06-19T23:29:12Z","number":"HD-10030","subject":"Need a receipt for expense reporting","description":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":195,"requester_email":"rafael_muller@primemediasrl.example","assignee_id":19,"team_id":3,"tags":["billing"],"first_response_at":"2026-06-18T09:11:12Z","resolved_at":"2026-06-19T18:30:12Z","closed_at":"2026-06-19T23:29:12Z","due_at":"2026-06-18T17:45:12Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":31,"created_at":"2026-03-11T03:07:13Z","updated_at":"2026-03-13T11:51:13Z","number":"HD-10031","subject":"Exporting all my data","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":134,"requester_email":"amara_muller@deltasupplygmb.example","assignee_id":5,"team_id":1,"tags":["urgent","enterprise"],"first_response_at":"2026-03-11T13:44:13Z","resolved_at":"2026-03-12T21:15:13Z","closed_at":"2026-03-13T11:51:13Z","due_at":"2026-03-12T03:07:13Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":32,"created_at":"2026-06-20T14:56:47Z","updated_at":"2026-06-25T15:17:47Z","number":"HD-10032","subject":"Merge two accounts","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":18,"requester_email":"hugo_russo@cobaltlogistic.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-06-21T01:41:47Z","resolved_at":"2026-06-23T12:29:47Z","closed_at":"2026-06-25T15:17:47Z","due_at":"2026-06-21T14:56:47Z","sla_breached":false,"satisfaction":3,"message_count":5},{"id":33,"created_at":"2026-05-05T01:56:50Z","updated_at":"2026-05-12T01:49:50Z","number":"HD-10033","subject":"Dark mode for the mobile app","description":"Is there a workaround in the meantime? Here are the steps to reproduce it. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":175,"requester_email":"matteo_williams@clearworksltd.example","assignee_id":13,"team_id":2,"tags":["urgent"],"first_response_at":"2026-05-08T09:08:50Z","resolved_at":"2026-05-09T06:19:50Z","closed_at":"2026-05-12T01:49:50Z","due_at":"2026-05-08T01:56:50Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":34,"created_at":"2026-04-14T12:29:37Z","updated_at":"2026-04-20T11:14:37Z","number":"HD-10034","subject":"Crash when opening a large report","description":"This started happening after the last update. I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","status":"resolved","priority":"urgent","category":"bug","channel":"api","customer_id":230,"requester_email":"kenji_roux@brightdynamics.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-04-15T21:24:37Z","resolved_at":"2026-04-20T11:14:37Z","closed_at":null,"due_at":"2026-04-17T12:29:37Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":35,"created_at":"2026-08-23T22:32:47Z","updated_at":"2026-08-28T14:20:47Z","number":"HD-10035","subject":"Crash when opening a large report","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":219,"requester_email":"sven_ferrari@pioneerpartner.example","assignee_id":2,"team_id":1,"tags":["vip"],"first_response_at":"2026-08-24T17:51:47Z","resolved_at":"2026-08-28T07:52:47Z","closed_at":"2026-08-28T14:20:47Z","due_at":"2026-08-24T22:32:47Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":36,"created_at":"2026-06-05T19:04:22Z","updated_at":"2026-06-12T01:23:22Z","number":"HD-10036","subject":"Change the email on my account","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":218,"requester_email":"matteo_laurent@ironworksgmbh.example","assignee_id":24,"team_id":4,"tags":[],"first_response_at":"2026-06-05T20:39:22Z","resolved_at":"2026-06-09T06:16:22Z","closed_at":"2026-06-12T01:23:22Z","due_at":"2026-06-05T20:04:22Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":37,"created_at":"2026-03-13T08:22:02Z","updated_at":"2026-03-16T16:22:02Z","number":"HD-10037","subject":"Shared saved filters","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":153,"requester_email":"ava_hall@clearfarmsgrou.example","assignee_id":13,"team_id":2,"tags":["web","follow-up"],"first_response_at":"2026-03-13T08:37:02Z","resolved_at":"2026-03-16T05:48:02Z","closed_at":"2026-03-16T16:22:02Z","due_at":"2026-03-14T08:22:02Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":38,"created_at":"2026-05-15T22:00:55Z","updated_at":"2026-05-20T08:57:55Z","number":"HD-10038","subject":"Exporting all my data","description":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":36,"requester_email":"isabella_costa@pioneersoftwar.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-05-17T15:18:55Z","resolved_at":"2026-05-18T02:28:55Z","closed_at":"2026-05-20T08:57:55Z","due_at":"2026-05-18T22:00:55Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":39,"created_at":"2026-06-11T02:22:27Z","updated_at":"2026-06-16T18:20:27Z","number":"HD-10039","subject":"Search returns no results for exact matches","description":"Here are the steps to reproduce it.","status":"resolved","priority":"high","category":"bug","channel":"web","customer_id":62,"requester_email":"facundo_anderson@swiftmarinesrl.example","assignee_id":3,"team_id":1,"tags":["urgent","trial"],"first_response_at":"2026-06-13T17:46:27Z","resolved_at":"2026-06-16T18:20:27Z","closed_at":null,"due_at":"2026-06-14T02:22:27Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":40,"created_at":"2026-07-31T16:11:01Z","updated_at":"2026-08-07T09:35:01Z","number":"HD-10040","subject":"Dashboard shows yesterday’s numbers","description":"Here are the steps to reproduce it. Thanks in advance for looking into this. Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":283,"requester_email":"alice_torres@vertexlogistic.example","assignee_id":2,"team_id":1,"tags":["enterprise","follow-up"],"first_response_at":"2026-08-03T00:12:01Z","resolved_at":"2026-08-07T09:35:01Z","closed_at":null,"due_at":"2026-08-03T16:11:01Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":41,"created_at":"2026-08-16T14:12:56Z","updated_at":"2026-08-20T18:22:56Z","number":"HD-10041","subject":"Exporting all my data","description":"It happens on both my laptop and my phone. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":2,"requester_email":"ines_romero@summitholdings.example","assignee_id":4,"team_id":1,"tags":["billing"],"first_response_at":"2026-08-16T19:15:56Z","resolved_at":"2026-08-20T16:53:56Z","closed_at":"2026-08-20T18:22:56Z","due_at":"2026-08-17T14:12:56Z","sla_breached":false,"satisfaction":3,"message_count":4},{"id":42,"created_at":"2026-03-16T21:45:36Z","updated_at":"2026-03-21T14:21:36Z","number":"HD-10042","subject":"Need a receipt for expense reporting","description":"Let me know if you need screenshots. It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"phone","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-03-17T12:30:36Z","resolved_at":"2026-03-19T16:06:36Z","closed_at":"2026-03-21T14:21:36Z","due_at":"2026-03-17T21:45:36Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":43,"created_at":"2026-03-08T09:20:54Z","updated_at":"2026-03-14T20:47:54Z","number":"HD-10043","subject":"Change the email on my account","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"account","channel":"api","customer_id":266,"requester_email":"adrian_sanchez@atlasenergyco.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-03-08T15:58:54Z","resolved_at":"2026-03-12T21:29:54Z","closed_at":"2026-03-14T20:47:54Z","due_at":"2026-03-09T09:20:54Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":44,"created_at":"2026-06-29T19:52:34Z","updated_at":"2026-07-03T23:44:34Z","number":"HD-10044","subject":"Locked out after too many attempts","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"resolved","priority":"low","category":"account","channel":"email","customer_id":113,"requester_email":"adrian_brown@ambertextilesl.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-06-29T22:43:34Z","resolved_at":"2026-07-03T23:44:34Z","closed_at":null,"due_at":"2026-06-29T23:52:34Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":45,"created_at":"2026-06-16T07:34:51Z","updated_at":"2026-06-22T02:06:51Z","number":"HD-10045","subject":"CSV import with custom columns","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":124,"requester_email":"sofia_jones@bluelabsltd.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-06-19T02:10:51Z","resolved_at":"2026-06-20T20:07:51Z","closed_at":"2026-06-22T02:06:51Z","due_at":"2026-06-19T07:34:51Z","sla_breached":false,"satisfaction":2,"message_count":1},{"id":46,"created_at":"2026-04-13T15:34:02Z","updated_at":"2026-04-13T18:10:02Z","number":"HD-10046","subject":"Charged twice this month","description":"This started happening after the last update.","status":"pending","priority":"normal","category":"billing","channel":"email","customer_id":113,"requester_email":"adrian_brown@ambertextilesl.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-04-13T18:10:02Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-13T19:34:02Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":47,"created_at":"2026-06-27T07:31:28Z","updated_at":"2026-07-03T02:06:28Z","number":"HD-10047","subject":"Charged twice this month","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":41,"requester_email":"carolina_davis@swiftsoftwareg.example","assignee_id":18,"team_id":3,"tags":["web"],"first_response_at":"2026-07-01T01:15:28Z","resolved_at":"2026-07-01T20:48:28Z","closed_at":"2026-07-03T02:06:28Z","due_at":"2026-06-30T07:31:28Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":48,"created_at":"2026-05-14T06:30:20Z","updated_at":"2026-05-17T12:43:20Z","number":"HD-10048","subject":"Two-factor codes are rejected","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":176,"requester_email":"noah_stewart@ridgemarineinc.example","assignee_id":3,"team_id":1,"tags":["follow-up","web"],"first_response_at":"2026-05-14T08:03:20Z","resolved_at":"2026-05-17T12:43:20Z","closed_at":null,"due_at":"2026-05-14T10:30:20Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":49,"created_at":"2026-09-01T05:41:19Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10049","subject":"Cannot log in after password reset","description":"Let me know if you need screenshots. Is there a workaround in the meantime?","status":"pending","priority":"high","category":"account","channel":"email","customer_id":252,"requester_email":"daniel_roberts@novaroboticsin.example","assignee_id":9,"team_id":1,"tags":["urgent","billing"],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":null,"closed_at":null,"due_at":"2026-09-02T05:41:19Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":50,"created_at":"2026-07-03T12:12:41Z","updated_at":"2026-07-04T07:09:41Z","number":"HD-10050","subject":"Dashboard shows yesterday’s numbers","description":"It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":298,"requester_email":"mia_russo@goldenenergyag.example","assignee_id":16,"team_id":2,"tags":["enterprise","follow-up"],"first_response_at":"2026-07-03T14:04:41Z","resolved_at":"2026-07-03T18:36:41Z","closed_at":"2026-07-04T07:09:41Z","due_at":"2026-07-04T12:12:41Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":51,"created_at":"2026-05-29T20:58:48Z","updated_at":"2026-06-03T17:25:48Z","number":"HD-10051","subject":"Two-factor codes are rejected","description":"Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"resolved","priority":"high","category":"account","channel":"chat","customer_id":86,"requester_email":"joaquin_weber@clearlogistics.example","assignee_id":10,"team_id":1,"tags":["billing","follow-up"],"first_response_at":"2026-05-29T23:23:48Z","resolved_at":"2026-06-03T17:25:48Z","closed_at":null,"due_at":"2026-05-30T00:58:48Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":52,"created_at":"2026-04-04T08:16:29Z","updated_at":"2026-04-04T09:04:29Z","number":"HD-10052","subject":"Two-factor codes are rejected","description":"Not urgent, just wanted to flag it.","status":"pending","priority":"normal","category":"account","channel":"web","customer_id":132,"requester_email":"sinead_sato@cobalttradingl.example","assignee_id":13,"team_id":2,"tags":["enterprise","legacy"],"first_response_at":"2026-04-04T09:04:29Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-04T12:16:29Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":53,"created_at":"2026-06-08T13:07:47Z","updated_at":"2026-06-09T15:32:47Z","number":"HD-10053","subject":"Setting up a custom domain","description":"Is there a workaround in the meantime? Thanks in advance for looking into this. This started happening after the last update.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":236,"requester_email":"diego_fischer@pioneermotorsc.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-06-08T16:25:47Z","resolved_at":"2026-06-08T17:23:47Z","closed_at":"2026-06-09T15:32:47Z","due_at":"2026-06-08T17:07:47Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":54,"created_at":"2026-05-09T20:50:35Z","updated_at":"2026-05-10T05:10:35Z","number":"HD-10054","subject":"Crash when opening a large report","description":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":126,"requester_email":"facundo_laurent@cobaltsystemsa.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-05-09T20:59:35Z","resolved_at":"2026-05-09T21:54:35Z","closed_at":"2026-05-10T05:10:35Z","due_at":"2026-05-10T20:50:35Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":55,"created_at":"2026-03-19T16:25:21Z","updated_at":"2026-03-26T21:35:21Z","number":"HD-10055","subject":"Keyboard shortcut for new item","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"low","category":"feature","channel":"web","customer_id":173,"requester_email":"gabriel_sato@atlasstudiollc.example","assignee_id":10,"team_id":1,"tags":["urgent"],"first_response_at":"2026-03-21T00:42:21Z","resolved_at":"2026-03-24T13:39:21Z","closed_at":"2026-03-26T21:35:21Z","due_at":"2026-03-20T16:25:21Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":56,"created_at":"2026-04-02T11:10:10Z","updated_at":"2026-04-05T09:19:10Z","number":"HD-10056","subject":"Crash when opening a large report","description":"Let me know if you need screenshots. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":19,"requester_email":"mia_evans@novaanalyticsg.example","assignee_id":10,"team_id":1,"tags":["vip","trial"],"first_response_at":"2026-04-02T16:02:10Z","resolved_at":"2026-04-02T17:05:10Z","closed_at":"2026-04-05T09:19:10Z","due_at":"2026-04-02T15:10:10Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":57,"created_at":"2026-08-19T08:48:07Z","updated_at":"2026-08-23T12:28:07Z","number":"HD-10057","subject":"Two-factor codes are rejected","description":"Here are the steps to reproduce it.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":284,"requester_email":"adrian_brown@clearpartnerss.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-08-19T13:04:07Z","resolved_at":"2026-08-20T15:30:07Z","closed_at":"2026-08-23T12:28:07Z","due_at":"2026-08-19T12:48:07Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":58,"created_at":"2026-08-03T04:45:28Z","updated_at":"2026-08-08T17:27:28Z","number":"HD-10058","subject":"Locked out after too many attempts","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":222,"requester_email":"tomas_silva@novapartnersco.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-03T10:39:28Z","resolved_at":"2026-08-08T00:36:28Z","closed_at":"2026-08-08T17:27:28Z","due_at":"2026-08-03T08:45:28Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":59,"created_at":"2026-07-24T13:07:37Z","updated_at":"2026-07-25T11:11:37Z","number":"HD-10059","subject":"Search returns no results for exact matches","description":"This started happening after the last update. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":65,"requester_email":"layla_miller@silverrobotics.example","assignee_id":5,"team_id":1,"tags":["web","trial"],"first_response_at":"2026-07-24T18:00:37Z","resolved_at":"2026-07-25T01:42:37Z","closed_at":"2026-07-25T11:11:37Z","due_at":"2026-07-24T17:07:37Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":60,"created_at":"2026-05-21T21:35:59Z","updated_at":"2026-05-24T16:53:59Z","number":"HD-10060","subject":"Delete my account","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":174,"requester_email":"anouk_schneider@primefoodsllc.example","assignee_id":10,"team_id":1,"tags":["billing"],"first_response_at":"2026-05-21T22:48:59Z","resolved_at":"2026-05-23T05:50:59Z","closed_at":"2026-05-24T16:53:59Z","due_at":"2026-05-22T01:35:59Z","sla_breached":false,"satisfaction":1,"message_count":1},{"id":61,"created_at":"2026-03-16T09:16:26Z","updated_at":"2026-03-20T04:44:26Z","number":"HD-10061","subject":"Two-factor codes are rejected","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":175,"requester_email":"matteo_williams@clearworksltd.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-03-18T07:00:26Z","resolved_at":"2026-03-18T07:38:26Z","closed_at":"2026-03-20T04:44:26Z","due_at":"2026-03-19T09:16:26Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":62,"created_at":"2026-04-16T05:13:22Z","updated_at":"2026-04-22T00:59:22Z","number":"HD-10062","subject":"Webhooks on invoice paid","description":"This started happening after the last update. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":2,"team_id":1,"tags":["follow-up","legacy"],"first_response_at":"2026-04-17T02:12:22Z","resolved_at":"2026-04-19T04:11:22Z","closed_at":"2026-04-22T00:59:22Z","due_at":"2026-04-19T05:13:22Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":63,"created_at":"2026-03-21T16:49:32Z","updated_at":"2026-03-27T13:49:32Z","number":"HD-10063","subject":"Refund not received","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":200,"requester_email":"renata_harris@deltapartnersg.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-03-21T20:42:32Z","resolved_at":"2026-03-26T15:09:32Z","closed_at":"2026-03-27T13:49:32Z","due_at":"2026-03-21T20:49:32Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":64,"created_at":"2026-07-23T11:33:17Z","updated_at":"2026-07-29T16:30:17Z","number":"HD-10064","subject":"Invoice shows the wrong company name","description":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent. This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":86,"requester_email":"joaquin_weber@clearlogistics.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-07-23T13:14:17Z","resolved_at":"2026-07-28T07:25:17Z","closed_at":"2026-07-29T16:30:17Z","due_at":"2026-07-23T15:33:17Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":65,"created_at":"2026-07-14T16:50:36Z","updated_at":"2026-07-14T19:20:36Z","number":"HD-10065","subject":"Where are the API docs?","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","status":"open","priority":"low","category":"howto","channel":"chat","customer_id":259,"requester_email":"bruno_hill@novatextilesag.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-07-14T19:20:36Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-14T20:50:36Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":66,"created_at":"2026-05-29T06:41:14Z","updated_at":"2026-06-01T00:35:14Z","number":"HD-10066","subject":"Change the email on my account","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"low","category":"account","channel":"web","customer_id":180,"requester_email":"nina_rodriguez@swiftroboticsl.example","assignee_id":4,"team_id":1,"tags":["web"],"first_response_at":"2026-05-29T10:14:14Z","resolved_at":"2026-06-01T00:35:14Z","closed_at":null,"due_at":"2026-05-29T10:41:14Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":67,"created_at":"2026-03-18T21:58:59Z","updated_at":"2026-03-29T18:04:59Z","number":"HD-10067","subject":"Two-factor codes are rejected","description":"This started happening after the last update. Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":99,"requester_email":"olivia_ferrari@pioneermediain.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-03-22T15:54:59Z","resolved_at":"2026-03-27T09:12:59Z","closed_at":"2026-03-29T18:04:59Z","due_at":"2026-03-21T21:58:59Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":68,"created_at":"2026-06-22T20:41:08Z","updated_at":"2026-06-30T19:11:08Z","number":"HD-10068","subject":"Dashboard shows yesterday’s numbers","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent. 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Let me know if you need screenshots. Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":300,"requester_email":"rafael_clark@clearsupplygmb.example","assignee_id":10,"team_id":1,"tags":["billing"],"first_response_at":"2026-07-05T19:25:29Z","resolved_at":"2026-07-07T06:21:29Z","closed_at":null,"due_at":"2026-07-05T22:32:29Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":83,"created_at":"2026-08-22T17:55:25Z","updated_at":"2026-08-25T16:44:25Z","number":"HD-10083","subject":"Refund not received","description":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it. 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I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"howto","channel":"web","customer_id":130,"requester_email":"nicolas_stewart@vertexholdings.example","assignee_id":8,"team_id":1,"tags":["web"],"first_response_at":"2026-06-03T07:07:13Z","resolved_at":"2026-06-03T10:53:13Z","closed_at":"2026-06-04T07:47:13Z","due_at":"2026-06-04T03:28:13Z","sla_breached":false,"satisfaction":4,"message_count":6},{"id":89,"created_at":"2026-03-05T18:20:04Z","updated_at":"2026-03-10T18:16:04Z","number":"HD-10089","subject":"CSV import with custom columns","description":"Here are the steps to reproduce it.","status":"resolved","priority":"high","category":"feature","channel":"email","customer_id":278,"requester_email":"zoe_bianchi@blueanalyticsp.example","assignee_id":10,"team_id":1,"tags":["urgent","vip"],"first_response_at":"2026-03-06T13:35:04Z","resolved_at":"2026-03-10T18:16:04Z","closed_at":null,"due_at":"2026-03-06T18:20:04Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":90,"created_at":"2026-07-26T06:33:01Z","updated_at":"2026-07-26T20:35:01Z","number":"HD-10090","subject":"Proration on the upgrade looks off","description":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"billing","channel":"phone","customer_id":79,"requester_email":"emilia_mitchell@goldenenergygm.example","assignee_id":21,"team_id":3,"tags":["urgent"],"first_response_at":"2026-07-26T07:02:01Z","resolved_at":"2026-07-26T20:35:01Z","closed_at":null,"due_at":"2026-07-26T07:33:01Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":91,"created_at":"2026-07-06T04:07:13Z","updated_at":"2026-07-10T11:27:13Z","number":"HD-10091","subject":"Charged twice this month","description":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"low","category":"billing","channel":"chat","customer_id":256,"requester_email":"lucas_weber@ridgelabssrl.example","assignee_id":21,"team_id":3,"tags":["mobile","billing"],"first_response_at":"2026-07-06T15:53:13Z","resolved_at":"2026-07-09T00:10:13Z","closed_at":"2026-07-10T11:27:13Z","due_at":"2026-07-07T04:07:13Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":92,"created_at":"2026-05-27T05:20:35Z","updated_at":"2026-05-27T13:52:35Z","number":"HD-10092","subject":"Can I schedule reports?","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"howto","channel":"phone","customer_id":95,"requester_email":"ivy_ferrari@ambermotorssa.example","assignee_id":7,"team_id":1,"tags":["billing"],"first_response_at":"2026-05-27T11:10:35Z","resolved_at":"2026-05-27T13:52:35Z","closed_at":null,"due_at":"2026-05-28T05:20:35Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":93,"created_at":"2026-04-13T18:06:02Z","updated_at":"2026-04-20T11:15:02Z","number":"HD-10093","subject":"Where are the API docs?","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it. 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It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":205,"requester_email":"nora_stewart@primetradinglt.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-07-20T05:19:34Z","resolved_at":"2026-07-21T22:57:34Z","closed_at":"2026-07-23T17:27:34Z","due_at":"2026-07-22T12:33:34Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":99,"created_at":"2026-05-16T19:58:22Z","updated_at":"2026-05-23T19:55:22Z","number":"HD-10099","subject":"How do I change my payment method?","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"billing","channel":"phone","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":18,"team_id":3,"tags":["trial","billing"],"first_response_at":"2026-05-17T10:14:22Z","resolved_at":"2026-05-20T23:16:22Z","closed_at":"2026-05-23T19:55:22Z","due_at":"2026-05-17T19:58:22Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":100,"created_at":"2026-03-31T04:55:11Z","updated_at":"2026-04-03T07:00:11Z","number":"HD-10100","subject":"Need a receipt for expense reporting","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":84,"requester_email":"arjun_evans@atlasdynamicss.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-04-01T14:45:11Z","resolved_at":"2026-04-03T05:14:11Z","closed_at":"2026-04-03T07:00:11Z","due_at":"2026-04-01T04:55:11Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":101,"created_at":"2026-06-27T07:54:40Z","updated_at":"2026-07-01T20:21:40Z","number":"HD-10101","subject":"Dark mode for the mobile app","description":"Happy to jump on a call if that helps. Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"feature","channel":"chat","customer_id":52,"requester_email":"liam_schneider@swifttradingag.example","assignee_id":4,"team_id":1,"tags":["legacy"],"first_response_at":"2026-06-27T13:05:40Z","resolved_at":"2026-07-01T20:21:40Z","closed_at":null,"due_at":"2026-06-27T11:54:40Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":102,"created_at":"2026-04-06T09:59:56Z","updated_at":"2026-04-09T09:33:56Z","number":"HD-10102","subject":"Notifications arrive twice","description":"Happy to jump on a call if that helps. This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"bug","channel":"email","customer_id":218,"requester_email":"matteo_laurent@ironworksgmbh.example","assignee_id":25,"team_id":4,"tags":["mobile"],"first_response_at":"2026-04-06T11:14:56Z","resolved_at":"2026-04-07T05:21:56Z","closed_at":"2026-04-09T09:33:56Z","due_at":"2026-04-06T10:59:56Z","sla_breached":true,"satisfaction":1,"message_count":2},{"id":103,"created_at":"2026-05-05T03:32:08Z","updated_at":"2026-05-10T15:38:08Z","number":"HD-10103","subject":"Where are the API docs?","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"howto","channel":"chat","customer_id":288,"requester_email":"facundo_collins@pioneermotorsg.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-05-05T05:48:08Z","resolved_at":"2026-05-10T05:31:08Z","closed_at":"2026-05-10T15:38:08Z","due_at":"2026-05-06T03:32:08Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":104,"created_at":"2026-03-28T07:29:29Z","updated_at":"2026-04-02T00:25:29Z","number":"HD-10104","subject":"Export button does nothing","description":"Here are the steps to reproduce it. This started happening after the last update.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":207,"requester_email":"alice_white@vertexpartners.example","assignee_id":4,"team_id":1,"tags":["mobile","web"],"first_response_at":"2026-03-28T12:54:29Z","resolved_at":"2026-04-01T13:22:29Z","closed_at":"2026-04-02T00:25:29Z","due_at":"2026-03-29T07:29:29Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":105,"created_at":"2026-06-19T15:48:21Z","updated_at":"2026-06-21T18:49:21Z","number":"HD-10105","subject":"Locked out after too many attempts","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":253,"requester_email":"elena_hall@deltastudioinc.example","assignee_id":1,"team_id":1,"tags":["billing","mobile"],"first_response_at":"2026-06-19T16:09:21Z","resolved_at":"2026-06-20T20:09:21Z","closed_at":"2026-06-21T18:49:21Z","due_at":"2026-06-19T19:48:21Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":106,"created_at":"2026-06-14T11:42:38Z","updated_at":"2026-06-18T23:25:38Z","number":"HD-10106","subject":"CSV import with custom columns","description":"This started happening after the last update. It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":2,"requester_email":"ines_romero@summitholdings.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-06-14T14:01:38Z","resolved_at":"2026-06-16T00:05:38Z","closed_at":"2026-06-18T23:25:38Z","due_at":"2026-06-15T11:42:38Z","sla_breached":false,"satisfaction":2,"message_count":3},{"id":107,"created_at":"2026-05-02T17:14:39Z","updated_at":"2026-05-08T07:20:39Z","number":"HD-10107","subject":"Merge two accounts","description":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"urgent","category":"account","channel":"email","customer_id":243,"requester_email":"ines_harris@atlassoftwarec.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-05-03T17:45:39Z","resolved_at":"2026-05-08T07:20:39Z","closed_at":null,"due_at":"2026-05-03T17:14:39Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":108,"created_at":"2026-08-10T16:14:47Z","updated_at":"2026-08-15T17:49:47Z","number":"HD-10108","subject":"Webhooks on invoice paid","description":"Is there a workaround in the meantime?","status":"closed","priority":"low","category":"feature","channel":"api","customer_id":54,"requester_email":"ruby_brown@vertexrobotics.example","assignee_id":11,"team_id":2,"tags":["legacy","api"],"first_response_at":"2026-08-10T19:56:47Z","resolved_at":"2026-08-14T07:50:47Z","closed_at":"2026-08-15T17:49:47Z","due_at":"2026-08-10T20:14:47Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":109,"created_at":"2026-08-25T19:32:22Z","updated_at":"2026-08-28T06:37:22Z","number":"HD-10109","subject":"Cannot log in after password reset","description":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":150,"requester_email":"arjun_ahmed@greensoftwarea.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-08-25T20:30:22Z","resolved_at":"2026-08-27T07:28:22Z","closed_at":"2026-08-28T06:37:22Z","due_at":"2026-08-25T20:32:22Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":110,"created_at":"2026-08-22T00:07:17Z","updated_at":"2026-08-26T18:19:17Z","number":"HD-10110","subject":"How do I change my payment method?","description":"Is there a workaround in the meantime? It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":3,"requester_email":"youssef_ali@brightlabsllc.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-08-22T01:24:17Z","resolved_at":"2026-08-24T20:45:17Z","closed_at":"2026-08-26T18:19:17Z","due_at":"2026-08-22T04:07:17Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":111,"created_at":"2026-07-02T22:22:39Z","updated_at":"2026-07-07T02:45:39Z","number":"HD-10111","subject":"How to invite a read-only user","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":79,"requester_email":"emilia_mitchell@goldenenergygm.example","assignee_id":25,"team_id":4,"tags":["enterprise","vip"],"first_response_at":"2026-07-02T22:28:39Z","resolved_at":"2026-07-05T20:42:39Z","closed_at":"2026-07-07T02:45:39Z","due_at":"2026-07-02T23:22:39Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":112,"created_at":"2026-08-08T07:32:25Z","updated_at":"2026-08-10T21:32:25Z","number":"HD-10112","subject":"Need a receipt for expense reporting","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":165,"requester_email":"santiago_anderson@pioneerworksll.example","assignee_id":21,"team_id":3,"tags":["vip","trial"],"first_response_at":"2026-08-08T08:43:25Z","resolved_at":"2026-08-10T01:12:25Z","closed_at":"2026-08-10T21:32:25Z","due_at":"2026-08-08T08:32:25Z","sla_breached":true,"satisfaction":1,"message_count":4},{"id":113,"created_at":"2026-07-16T02:55:11Z","updated_at":"2026-07-25T09:02:11Z","number":"HD-10113","subject":"Export button does nothing","description":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":116,"requester_email":"sofia_rodriguez@goldentradingp.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-07-19T13:34:11Z","resolved_at":"2026-07-22T23:49:11Z","closed_at":"2026-07-25T09:02:11Z","due_at":"2026-07-19T02:55:11Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":114,"created_at":"2026-05-25T16:41:30Z","updated_at":"2026-05-26T17:01:30Z","number":"HD-10114","subject":"Where are the API docs?","description":"This started happening after the last update. Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":122,"requester_email":"nora_bianchi@cobaltdynamics.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-05-25T21:55:30Z","resolved_at":"2026-05-26T12:31:30Z","closed_at":"2026-05-26T17:01:30Z","due_at":"2026-05-25T20:41:30Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":115,"created_at":"2026-04-24T16:55:33Z","updated_at":"2026-04-29T19:28:33Z","number":"HD-10115","subject":"Dashboard shows yesterday’s numbers","description":"Thanks in advance for looking into this.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":164,"requester_email":"noah_collins@cleardynamicsg.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-04-26T15:01:33Z","resolved_at":"2026-04-29T10:01:33Z","closed_at":"2026-04-29T19:28:33Z","due_at":"2026-04-27T16:55:33Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":116,"created_at":"2026-07-14T10:46:05Z","updated_at":"2026-07-17T01:29:05Z","number":"HD-10116","subject":"Where are the API docs?","description":"It happens on both my laptop and my phone. Happy to jump on a call if that helps. This started happening after the last update.","status":"resolved","priority":"normal","category":"howto","channel":"email","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":8,"team_id":1,"tags":["api"],"first_response_at":"2026-07-14T15:26:05Z","resolved_at":"2026-07-17T01:29:05Z","closed_at":null,"due_at":"2026-07-14T14:46:05Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":117,"created_at":"2026-04-14T02:32:09Z","updated_at":"2026-04-20T23:32:09Z","number":"HD-10117","subject":"Charged twice this month","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":287,"requester_email":"yuki_tran@ambermediallc.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-04-14T07:56:09Z","resolved_at":"2026-04-19T00:16:09Z","closed_at":"2026-04-20T23:32:09Z","due_at":"2026-04-14T06:32:09Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":118,"created_at":"2026-05-06T03:29:29Z","updated_at":"2026-05-12T04:59:29Z","number":"HD-10118","subject":"How to invite a read-only user","description":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":194,"requester_email":"olivia_johnson@silverlabsgmbh.example","assignee_id":23,"team_id":4,"tags":["api","vip"],"first_response_at":"2026-05-06T04:52:29Z","resolved_at":"2026-05-11T00:44:29Z","closed_at":"2026-05-12T04:59:29Z","due_at":"2026-05-06T04:29:29Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":119,"created_at":"2026-04-01T16:26:47Z","updated_at":"2026-04-08T11:30:47Z","number":"HD-10119","subject":"How do I change my payment method?","description":"Thanks in advance for looking into this. This started happening after the last update. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":293,"requester_email":"sven_russo@harbordynamics.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-04-03T06:12:47Z","resolved_at":"2026-04-07T23:16:47Z","closed_at":"2026-04-08T11:30:47Z","due_at":"2026-04-04T16:26:47Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":120,"created_at":"2026-08-22T02:55:11Z","updated_at":"2026-08-22T21:51:11Z","number":"HD-10120","subject":"Bulk edit for tags","description":"Is there a workaround in the meantime? Here are the steps to reproduce it. Let me know if you need screenshots.","status":"open","priority":"urgent","category":"feature","channel":"email","customer_id":126,"requester_email":"facundo_laurent@cobaltsystemsa.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-08-22T21:51:11Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-23T02:55:11Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":121,"created_at":"2026-07-11T01:35:05Z","updated_at":"2026-07-14T23:09:05Z","number":"HD-10121","subject":"Timezone off by one hour in the calendar","description":"Is there a workaround in the meantime?","status":"closed","priority":"low","category":"bug","channel":"chat","customer_id":189,"requester_email":"joaquin_jackson@swiftstudiosa.example","assignee_id":8,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-07-11T11:14:05Z","resolved_at":"2026-07-12T10:48:05Z","closed_at":"2026-07-14T23:09:05Z","due_at":"2026-07-12T01:35:05Z","sla_breached":false,"satisfaction":2,"message_count":2},{"id":122,"created_at":"2026-03-21T06:35:31Z","updated_at":"2026-03-25T21:54:31Z","number":"HD-10122","subject":"Change the email on my account","description":"This started happening after the last update. Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":24,"requester_email":"daniel_wright@primesystemsgr.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-03-22T11:27:31Z","resolved_at":"2026-03-24T13:15:31Z","closed_at":"2026-03-25T21:54:31Z","due_at":"2026-03-24T06:35:31Z","sla_breached":false,"satisfaction":1,"message_count":1},{"id":123,"created_at":"2026-06-23T02:03:20Z","updated_at":"2026-06-27T09:45:20Z","number":"HD-10123","subject":"Search returns no results for exact matches","description":"This started happening after the last update.","status":"resolved","priority":"low","category":"bug","channel":"email","customer_id":175,"requester_email":"matteo_williams@clearworksltd.example","assignee_id":2,"team_id":1,"tags":["api"],"first_response_at":"2026-06-26T23:15:20Z","resolved_at":"2026-06-27T09:45:20Z","closed_at":null,"due_at":"2026-06-26T02:03:20Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":124,"created_at":"2026-05-02T22:48:27Z","updated_at":"2026-05-04T07:15:27Z","number":"HD-10124","subject":"How do I set up SSO?","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"howto","channel":"chat","customer_id":189,"requester_email":"joaquin_jackson@swiftstudiosa.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-05-03T16:52:27Z","resolved_at":"2026-05-04T07:15:27Z","closed_at":null,"due_at":"2026-05-03T22:48:27Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":125,"created_at":"2026-08-01T08:20:13Z","updated_at":"2026-08-03T10:54:13Z","number":"HD-10125","subject":"Dashboard shows yesterday’s numbers","description":"Here are the steps to reproduce it.","status":"closed","priority":"high","category":"bug","channel":"chat","customer_id":152,"requester_email":"clara_schneider@northlogistics.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-08-01T09:14:13Z","resolved_at":"2026-08-02T15:51:13Z","closed_at":"2026-08-03T10:54:13Z","due_at":"2026-08-02T08:20:13Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":126,"created_at":"2026-04-03T01:07:06Z","updated_at":"2026-04-07T01:02:06Z","number":"HD-10126","subject":"Change the email on my account","description":"Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":193,"requester_email":"hugo_tanaka@goldenmarinesr.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-04-03T20:52:06Z","resolved_at":"2026-04-04T04:05:06Z","closed_at":"2026-04-07T01:02:06Z","due_at":"2026-04-04T01:07:06Z","sla_breached":false,"satisfaction":2,"message_count":2},{"id":127,"created_at":"2026-08-09T14:31:33Z","updated_at":"2026-08-09T14:31:33Z","number":"HD-10127","subject":"Two-factor codes are rejected","description":"Happy to jump on a call if that helps.","status":"open","priority":"low","category":"account","channel":"web","customer_id":36,"requester_email":"isabella_costa@pioneersoftwar.example","assignee_id":null,"team_id":1,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-08-12T14:31:33Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":128,"created_at":"2026-05-12T16:22:11Z","updated_at":"2026-05-12T16:22:11Z","number":"HD-10128","subject":"Dashboard shows yesterday’s numbers","description":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","status":"open","priority":"high","category":"bug","channel":"chat","customer_id":245,"requester_email":"tomas_moore@greenpartnerss.example","assignee_id":null,"team_id":2,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-05-12T20:22:11Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":129,"created_at":"2026-06-06T20:10:24Z","updated_at":"2026-06-10T21:31:24Z","number":"HD-10129","subject":"Proration on the upgrade looks off","description":"Thanks in advance for looking into this. This started happening after the last update.","status":"closed","priority":"high","category":"billing","channel":"chat","customer_id":169,"requester_email":"sebastian_lefebvre@greenmediainc.example","assignee_id":19,"team_id":3,"tags":["web","urgent"],"first_response_at":"2026-06-06T22:59:24Z","resolved_at":"2026-06-09T12:20:24Z","closed_at":"2026-06-10T21:31:24Z","due_at":"2026-06-07T20:10:24Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":130,"created_at":"2026-08-23T21:14:32Z","updated_at":"2026-08-29T00:21:32Z","number":"HD-10130","subject":"Delete my account","description":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":185,"requester_email":"isabella_campbell@cobaltmediaco.example","assignee_id":8,"team_id":1,"tags":["trial","api"],"first_response_at":"2026-08-24T20:53:32Z","resolved_at":"2026-08-28T05:31:32Z","closed_at":"2026-08-29T00:21:32Z","due_at":"2026-08-24T21:14:32Z","sla_breached":false,"satisfaction":1,"message_count":4},{"id":131,"created_at":"2026-07-05T03:05:47Z","updated_at":"2026-07-05T09:14:47Z","number":"HD-10131","subject":"Refund not received","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"pending","priority":"high","category":"billing","channel":"email","customer_id":48,"requester_email":"marco_young@clearlogistics.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-07-05T09:14:47Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-05T07:05:47Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":132,"created_at":"2026-08-11T12:57:04Z","updated_at":"2026-08-14T04:11:04Z","number":"HD-10132","subject":"Timezone off by one hour in the calendar","description":"It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":223,"requester_email":"julian_white@greenroboticss.example","assignee_id":6,"team_id":1,"tags":["legacy","enterprise"],"first_response_at":"2026-08-11T18:42:04Z","resolved_at":"2026-08-12T12:27:04Z","closed_at":"2026-08-14T04:11:04Z","due_at":"2026-08-11T16:57:04Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":133,"created_at":"2026-08-14T07:54:05Z","updated_at":"2026-08-20T13:29:05Z","number":"HD-10133","subject":"Locked out after too many attempts","description":"Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":51,"requester_email":"mikkel_brown@vertexlabssa.example","assignee_id":11,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-08-14T11:41:05Z","resolved_at":"2026-08-17T21:26:05Z","closed_at":"2026-08-20T13:29:05Z","due_at":"2026-08-15T07:54:05Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":134,"created_at":"2026-07-03T14:12:43Z","updated_at":"2026-07-05T15:49:43Z","number":"HD-10134","subject":"How do I set up SSO?","description":"It happens on both my laptop and my phone. Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"howto","channel":"phone","customer_id":42,"requester_email":"amara_collins@vertexsystemss.example","assignee_id":8,"team_id":1,"tags":["mobile"],"first_response_at":"2026-07-03T21:49:43Z","resolved_at":"2026-07-05T10:55:43Z","closed_at":"2026-07-05T15:49:43Z","due_at":"2026-07-04T14:12:43Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":135,"created_at":"2026-03-18T19:36:20Z","updated_at":"2026-03-22T22:31:20Z","number":"HD-10135","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":82,"requester_email":"fatima_mensah@silverenergyin.example","assignee_id":12,"team_id":2,"tags":["urgent"],"first_response_at":"2026-03-20T04:27:20Z","resolved_at":"2026-03-21T23:36:20Z","closed_at":"2026-03-22T22:31:20Z","due_at":"2026-03-19T19:36:20Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":136,"created_at":"2026-05-23T08:24:09Z","updated_at":"2026-05-25T13:31:09Z","number":"HD-10136","subject":"Notifications arrive twice","description":"Let me know if you need screenshots. Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"urgent","category":"bug","channel":"phone","customer_id":225,"requester_email":"lucia_rodriguez@swiftholdingsg.example","assignee_id":23,"team_id":4,"tags":["billing"],"first_response_at":"2026-05-23T09:04:09Z","resolved_at":"2026-05-23T21:51:09Z","closed_at":"2026-05-25T13:31:09Z","due_at":"2026-05-23T09:24:09Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":137,"created_at":"2026-06-14T17:14:14Z","updated_at":"2026-06-14T18:16:14Z","number":"HD-10137","subject":"Charged twice this month","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","status":"pending","priority":"high","category":"billing","channel":"email","customer_id":269,"requester_email":"grace_park@primetradinglt.example","assignee_id":20,"team_id":3,"tags":["web","vip"],"first_response_at":"2026-06-14T18:16:14Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-14T18:14:14Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":138,"created_at":"2026-03-13T12:59:59Z","updated_at":"2026-03-16T16:11:59Z","number":"HD-10138","subject":"Where are the API docs?","description":"I have already tried clearing the cache and signing in again. This started happening after the last update.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":26,"requester_email":"mateo_harris@clearmotorsco.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-03-13T16:16:59Z","resolved_at":"2026-03-15T18:48:59Z","closed_at":"2026-03-16T16:11:59Z","due_at":"2026-03-13T16:59:59Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":139,"created_at":"2026-05-19T11:49:13Z","updated_at":"2026-05-24T17:04:13Z","number":"HD-10139","subject":"How to invite a read-only user","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":149,"requester_email":"nina_okafor@primeanalytics.example","assignee_id":5,"team_id":1,"tags":["web","mobile"],"first_response_at":"2026-05-20T12:36:13Z","resolved_at":"2026-05-24T08:00:13Z","closed_at":"2026-05-24T17:04:13Z","due_at":"2026-05-22T11:49:13Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":140,"created_at":"2026-03-29T22:37:21Z","updated_at":"2026-04-05T02:36:21Z","number":"HD-10140","subject":"Locked out after too many attempts","description":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":193,"requester_email":"hugo_tanaka@goldenmarinesr.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-03-30T10:48:21Z","resolved_at":"2026-04-02T04:46:21Z","closed_at":"2026-04-05T02:36:21Z","due_at":"2026-03-30T22:37:21Z","sla_breached":false,"satisfaction":3,"message_count":2},{"id":141,"created_at":"2026-04-28T11:22:03Z","updated_at":"2026-05-04T22:14:03Z","number":"HD-10141","subject":"Delete my account","description":"Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":216,"requester_email":"amara_clark@deltadynamicsc.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-04-30T00:42:03Z","resolved_at":"2026-05-03T18:31:03Z","closed_at":"2026-05-04T22:14:03Z","due_at":"2026-04-29T11:22:03Z","sla_breached":true,"satisfaction":1,"message_count":1},{"id":142,"created_at":"2026-08-01T03:09:04Z","updated_at":"2026-08-02T10:03:04Z","number":"HD-10142","subject":"Refund not received","description":"This started happening after the last update.","status":"pending","priority":"normal","category":"billing","channel":"email","customer_id":159,"requester_email":"sam_martinez@greensoftwarei.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-08-02T10:03:04Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-02T03:09:04Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":143,"created_at":"2026-05-14T03:08:33Z","updated_at":"2026-05-16T16:30:33Z","number":"HD-10143","subject":"Cannot log in after password reset","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":112,"requester_email":"mateo_ferrari@swiftmarinesrl.example","assignee_id":23,"team_id":4,"tags":[],"first_response_at":"2026-05-14T04:12:33Z","resolved_at":"2026-05-14T23:54:33Z","closed_at":"2026-05-16T16:30:33Z","due_at":"2026-05-14T04:08:33Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":144,"created_at":"2026-07-15T04:00:50Z","updated_at":"2026-07-21T08:13:50Z","number":"HD-10144","subject":"Two-factor codes are rejected","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":144,"requester_email":"yuki_gonzalez@goldenmarinelt.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-07-16T03:26:50Z","resolved_at":"2026-07-18T16:28:50Z","closed_at":"2026-07-21T08:13:50Z","due_at":"2026-07-16T04:00:50Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":145,"created_at":"2026-07-25T13:34:00Z","updated_at":"2026-07-29T11:25:00Z","number":"HD-10145","subject":"Crash when opening a large report","description":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"urgent","category":"bug","channel":"web","customer_id":281,"requester_email":"matteo_weber@clearmediaag.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-07-26T00:21:00Z","resolved_at":"2026-07-27T02:28:00Z","closed_at":"2026-07-29T11:25:00Z","due_at":"2026-07-26T13:34:00Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":146,"created_at":"2026-06-18T06:51:09Z","updated_at":"2026-06-22T14:55:09Z","number":"HD-10146","subject":"Dashboard shows yesterday’s numbers","description":"Happy to jump on a call if that helps. Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":118,"requester_email":"julian_hill@brightsystemsl.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-06-18T10:23:09Z","resolved_at":"2026-06-22T11:59:09Z","closed_at":"2026-06-22T14:55:09Z","due_at":"2026-06-18T10:51:09Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":147,"created_at":"2026-06-23T21:13:18Z","updated_at":"2026-06-28T20:42:18Z","number":"HD-10147","subject":"Export button does nothing","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"bug","channel":"phone","customer_id":103,"requester_email":"renata_tanaka@amberenergysrl.example","assignee_id":17,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-06-24T08:11:18Z","resolved_at":"2026-06-27T11:58:18Z","closed_at":"2026-06-28T20:42:18Z","due_at":"2026-06-26T21:13:18Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":148,"created_at":"2026-03-20T19:07:34Z","updated_at":"2026-03-21T01:01:34Z","number":"HD-10148","subject":"Timezone off by one hour in the calendar","description":"It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"open","priority":"high","category":"bug","channel":"email","customer_id":134,"requester_email":"amara_muller@deltasupplygmb.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-03-21T01:01:34Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-21T19:07:34Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":149,"created_at":"2026-04-04T12:36:07Z","updated_at":"2026-04-06T05:28:07Z","number":"HD-10149","subject":"Two-factor codes are rejected","description":"I have already tried clearing the cache and signing in again. This started happening after the last update. Thanks in advance for looking into this.","status":"pending","priority":"normal","category":"account","channel":"chat","customer_id":213,"requester_email":"ines_jones@summitdynamics.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-04-06T05:28:07Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-07T12:36:07Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":150,"created_at":"2026-06-24T21:16:37Z","updated_at":"2026-06-28T04:27:37Z","number":"HD-10150","subject":"Two-factor codes are rejected","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":22,"requester_email":"henry_turner@northanalytics.example","assignee_id":7,"team_id":1,"tags":["mobile"],"first_response_at":"2026-06-24T22:01:37Z","resolved_at":"2026-06-25T08:35:37Z","closed_at":"2026-06-28T04:27:37Z","due_at":"2026-06-25T01:16:37Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":151,"created_at":"2026-07-09T01:15:28Z","updated_at":"2026-07-12T22:46:28Z","number":"HD-10151","subject":"How to invite a read-only user","description":"Not urgent, just wanted to flag it.","status":"pending","priority":"normal","category":"howto","channel":"web","customer_id":103,"requester_email":"renata_tanaka@amberenergysrl.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-07-12T22:46:28Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-12T01:15:28Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":152,"created_at":"2026-06-07T03:56:37Z","updated_at":"2026-06-14T15:10:37Z","number":"HD-10152","subject":"Export button does nothing","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime? Let me know if you need screenshots.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":216,"requester_email":"amara_clark@deltadynamicsc.example","assignee_id":5,"team_id":1,"tags":["legacy"],"first_response_at":"2026-06-07T18:14:37Z","resolved_at":"2026-06-11T16:33:37Z","closed_at":"2026-06-14T15:10:37Z","due_at":"2026-06-08T03:56:37Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":153,"created_at":"2026-03-18T17:02:58Z","updated_at":"2026-03-27T14:53:58Z","number":"HD-10153","subject":"Proration on the upgrade looks off","description":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":149,"requester_email":"nina_okafor@primeanalytics.example","assignee_id":20,"team_id":3,"tags":["follow-up"],"first_response_at":"2026-03-20T16:41:58Z","resolved_at":"2026-03-25T04:47:58Z","closed_at":"2026-03-27T14:53:58Z","due_at":"2026-03-21T17:02:58Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":154,"created_at":"2026-06-03T21:08:21Z","updated_at":"2026-06-10T04:42:21Z","number":"HD-10154","subject":"Delete my account","description":"Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":284,"requester_email":"adrian_brown@clearpartnerss.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-06-04T03:17:21Z","resolved_at":"2026-06-07T23:51:21Z","closed_at":"2026-06-10T04:42:21Z","due_at":"2026-06-04T01:08:21Z","sla_breached":true,"satisfaction":3,"message_count":4},{"id":155,"created_at":"2026-08-17T04:33:08Z","updated_at":"2026-08-20T22:58:08Z","number":"HD-10155","subject":"Dark mode for the mobile app","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","status":"resolved","priority":"low","category":"feature","channel":"api","customer_id":108,"requester_email":"max_ali@silverstudioll.example","assignee_id":15,"team_id":2,"tags":["web"],"first_response_at":"2026-08-17T06:46:08Z","resolved_at":"2026-08-20T22:58:08Z","closed_at":null,"due_at":"2026-08-17T08:33:08Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":156,"created_at":"2026-05-26T18:33:31Z","updated_at":"2026-05-29T23:59:31Z","number":"HD-10156","subject":"Exporting all my data","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"howto","channel":"web","customer_id":295,"requester_email":"emma_young@northsupplyllc.example","assignee_id":6,"team_id":1,"tags":["trial","billing"],"first_response_at":"2026-05-26T20:37:31Z","resolved_at":"2026-05-29T21:42:31Z","closed_at":"2026-05-29T23:59:31Z","due_at":"2026-05-26T22:33:31Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":157,"created_at":"2026-07-17T17:40:42Z","updated_at":"2026-07-24T00:39:42Z","number":"HD-10157","subject":"Notifications arrive twice","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":91,"requester_email":"ingrid_mensah@cleardynamicss.example","assignee_id":8,"team_id":1,"tags":["billing","trial"],"first_response_at":"2026-07-19T15:20:42Z","resolved_at":"2026-07-23T05:22:42Z","closed_at":"2026-07-24T00:39:42Z","due_at":"2026-07-20T17:40:42Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":158,"created_at":"2026-07-23T14:19:06Z","updated_at":"2026-07-26T23:51:06Z","number":"HD-10158","subject":"Webhooks on invoice paid","description":"Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"closed","priority":"urgent","category":"feature","channel":"web","customer_id":71,"requester_email":"rosa_campbell@primetextilesi.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-07-23T19:32:06Z","resolved_at":"2026-07-26T19:22:06Z","closed_at":"2026-07-26T23:51:06Z","due_at":"2026-07-23T18:19:06Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":159,"created_at":"2026-04-19T12:24:51Z","updated_at":"2026-04-23T09:03:51Z","number":"HD-10159","subject":"Merge two accounts","description":"Let me know if you need screenshots.","status":"closed","priority":"high","category":"account","channel":"api","customer_id":3,"requester_email":"youssef_ali@brightlabsllc.example","assignee_id":3,"team_id":1,"tags":["legacy"],"first_response_at":"2026-04-19T13:54:51Z","resolved_at":"2026-04-22T14:53:51Z","closed_at":"2026-04-23T09:03:51Z","due_at":"2026-04-19T16:24:51Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":160,"created_at":"2026-05-25T17:47:20Z","updated_at":"2026-05-31T17:01:20Z","number":"HD-10160","subject":"Export button does nothing","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"high","category":"bug","channel":"email","customer_id":212,"requester_email":"nicolas_morris@northmediasrl.example","assignee_id":7,"team_id":1,"tags":["trial"],"first_response_at":"2026-05-29T01:50:20Z","resolved_at":"2026-05-31T17:01:20Z","closed_at":null,"due_at":"2026-05-28T17:47:20Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":161,"created_at":"2026-08-10T13:25:09Z","updated_at":"2026-08-17T05:16:09Z","number":"HD-10161","subject":"Exporting all my data","description":"Let me know if you need screenshots.","status":"resolved","priority":"high","category":"howto","channel":"api","customer_id":91,"requester_email":"ingrid_mensah@cleardynamicss.example","assignee_id":2,"team_id":1,"tags":["web"],"first_response_at":"2026-08-12T21:32:09Z","resolved_at":"2026-08-17T05:16:09Z","closed_at":null,"due_at":"2026-08-13T13:25:09Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":162,"created_at":"2026-05-07T15:21:26Z","updated_at":"2026-05-12T08:44:26Z","number":"HD-10162","subject":"How to invite a read-only user","description":"Let me know if you need screenshots.","status":"open","priority":"low","category":"howto","channel":"chat","customer_id":242,"requester_email":"alice_laurent@vertexmarineco.example","assignee_id":14,"team_id":2,"tags":["urgent","trial"],"first_response_at":"2026-05-12T08:44:26Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-10T15:21:26Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":163,"created_at":"2026-08-31T10:46:24Z","updated_at":"2026-08-31T14:29:24Z","number":"HD-10163","subject":"CSV import with custom columns","description":"Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"feature","channel":"web","customer_id":118,"requester_email":"julian_hill@brightsystemsl.example","assignee_id":1,"team_id":1,"tags":["api","mobile"],"first_response_at":"2026-08-31T14:29:24Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-31T14:46:24Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":164,"created_at":"2026-03-13T18:25:38Z","updated_at":"2026-03-17T11:46:38Z","number":"HD-10164","subject":"How do I set up SSO?","description":"Not urgent, just wanted to flag it. Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","status":"pending","priority":"normal","category":"howto","channel":"email","customer_id":107,"requester_email":"julian_carter@goldentextiles.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-03-17T11:46:38Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-16T18:25:38Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":165,"created_at":"2026-06-29T06:42:33Z","updated_at":"2026-07-03T15:12:33Z","number":"HD-10165","subject":"Merge two accounts","description":"I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":146,"requester_email":"oscar_baker@pioneerfarmsgr.example","assignee_id":11,"team_id":2,"tags":["mobile"],"first_response_at":"2026-06-29T19:59:33Z","resolved_at":"2026-07-03T15:12:33Z","closed_at":null,"due_at":"2026-07-02T06:42:33Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":166,"created_at":"2026-08-28T14:36:17Z","updated_at":"2026-09-01T07:07:17Z","number":"HD-10166","subject":"Timezone off by one hour in the calendar","description":"Thanks in advance for looking into this. Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":254,"requester_email":"zoe_lopez@amberworksco.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-08-28T17:15:17Z","resolved_at":"2026-08-29T14:01:17Z","closed_at":"2026-09-01T07:07:17Z","due_at":"2026-08-28T18:36:17Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":167,"created_at":"2026-08-20T02:52:21Z","updated_at":"2026-08-23T22:34:21Z","number":"HD-10167","subject":"Keyboard shortcut for new item","description":"This started happening after the last update. Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":29,"requester_email":"andres_clark@ambersoftwarea.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-08-20T22:56:21Z","resolved_at":"2026-08-21T17:17:21Z","closed_at":"2026-08-23T22:34:21Z","due_at":"2026-08-21T02:52:21Z","sla_breached":false,"satisfaction":2,"message_count":3},{"id":168,"created_at":"2026-04-07T16:29:27Z","updated_at":"2026-04-12T15:55:27Z","number":"HD-10168","subject":"Proration on the upgrade looks off","description":"Happy to jump on a call if that helps. This started happening after the last update. Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"billing","channel":"chat","customer_id":25,"requester_email":"marco_martinez@greenanalytics.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-04-07T18:31:27Z","resolved_at":"2026-04-12T15:55:27Z","closed_at":null,"due_at":"2026-04-07T20:29:27Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":169,"created_at":"2026-06-25T14:38:29Z","updated_at":"2026-06-30T12:48:29Z","number":"HD-10169","subject":"How to invite a read-only user","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":180,"requester_email":"nina_rodriguez@swiftroboticsl.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-06-25T15:50:29Z","resolved_at":"2026-06-30T01:08:29Z","closed_at":"2026-06-30T12:48:29Z","due_at":"2026-06-25T18:38:29Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":170,"created_at":"2026-08-14T10:41:34Z","updated_at":"2026-08-22T15:52:34Z","number":"HD-10170","subject":"Setting up a custom domain","description":"This started happening after the last update. Here are the steps to reproduce it.","status":"resolved","priority":"low","category":"howto","channel":"web","customer_id":213,"requester_email":"ines_jones@summitdynamics.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-19T00:11:34Z","resolved_at":"2026-08-22T15:52:34Z","closed_at":null,"due_at":"2026-08-17T10:41:34Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":171,"created_at":"2026-05-06T08:05:44Z","updated_at":"2026-05-07T15:00:44Z","number":"HD-10171","subject":"Notifications arrive twice","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":83,"requester_email":"priya_jackson@ridgemotorsgmb.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-05-06T12:18:44Z","resolved_at":"2026-05-07T15:00:44Z","closed_at":null,"due_at":"2026-05-06T12:05:44Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":172,"created_at":"2026-08-31T11:37:09Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10172","subject":"Cannot log in after password reset","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it. Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"account","channel":"web","customer_id":290,"requester_email":"emilia_johnson@primelogistics.example","assignee_id":7,"team_id":1,"tags":["trial"],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-09-03T11:37:09Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":173,"created_at":"2026-03-11T10:44:23Z","updated_at":"2026-03-17T02:18:23Z","number":"HD-10173","subject":"Charged twice this month","description":"Let me know if you need screenshots.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":124,"requester_email":"sofia_jones@bluelabsltd.example","assignee_id":21,"team_id":3,"tags":["billing"],"first_response_at":"2026-03-14T03:27:23Z","resolved_at":"2026-03-14T17:53:23Z","closed_at":"2026-03-17T02:18:23Z","due_at":"2026-03-14T10:44:23Z","sla_breached":false,"satisfaction":1,"message_count":2},{"id":174,"created_at":"2026-07-05T00:33:06Z","updated_at":"2026-07-09T09:53:06Z","number":"HD-10174","subject":"How do I change my payment method?","description":"This started happening after the last update. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":287,"requester_email":"yuki_tran@ambermediallc.example","assignee_id":18,"team_id":3,"tags":["legacy"],"first_response_at":"2026-07-05T05:34:06Z","resolved_at":"2026-07-08T15:09:06Z","closed_at":"2026-07-09T09:53:06Z","due_at":"2026-07-05T04:33:06Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":175,"created_at":"2026-03-23T12:16:38Z","updated_at":"2026-03-28T15:01:38Z","number":"HD-10175","subject":"CSV import with custom columns","description":"I have already tried clearing the cache and signing in again.","status":"resolved","priority":"high","category":"feature","channel":"web","customer_id":71,"requester_email":"rosa_campbell@primetextilesi.example","assignee_id":3,"team_id":1,"tags":["legacy"],"first_response_at":"2026-03-23T15:33:38Z","resolved_at":"2026-03-28T15:01:38Z","closed_at":null,"due_at":"2026-03-23T16:16:38Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":176,"created_at":"2026-03-07T01:52:01Z","updated_at":"2026-03-09T14:41:01Z","number":"HD-10176","subject":"Invoice shows the wrong company name","description":"Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-03-07T06:49:01Z","resolved_at":"2026-03-08T22:11:01Z","closed_at":"2026-03-09T14:41:01Z","due_at":"2026-03-07T05:52:01Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":177,"created_at":"2026-04-21T23:04:31Z","updated_at":"2026-04-25T04:56:31Z","number":"HD-10177","subject":"How do I set up SSO?","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":177,"requester_email":"marco_costa@northstudiollc.example","assignee_id":10,"team_id":1,"tags":["web"],"first_response_at":"2026-04-22T01:59:31Z","resolved_at":"2026-04-23T11:22:31Z","closed_at":"2026-04-25T04:56:31Z","due_at":"2026-04-22T03:04:31Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":178,"created_at":"2026-04-10T13:21:02Z","updated_at":"2026-04-13T12:10:02Z","number":"HD-10178","subject":"Locked out after too many attempts","description":"Is there a workaround in the meantime? Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":191,"requester_email":"marco_roberts@clearworksptyl.example","assignee_id":24,"team_id":4,"tags":["follow-up"],"first_response_at":"2026-04-10T14:38:02Z","resolved_at":"2026-04-11T01:09:02Z","closed_at":"2026-04-13T12:10:02Z","due_at":"2026-04-10T14:21:02Z","sla_breached":true,"satisfaction":4,"message_count":4},{"id":179,"created_at":"2026-04-13T02:27:37Z","updated_at":"2026-04-20T16:20:37Z","number":"HD-10179","subject":"How to invite a read-only user","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":57,"requester_email":"aisha_stewart@cobaltworksllc.example","assignee_id":2,"team_id":1,"tags":["legacy"],"first_response_at":"2026-04-16T23:24:37Z","resolved_at":"2026-04-19T17:54:37Z","closed_at":"2026-04-20T16:20:37Z","due_at":"2026-04-16T02:27:37Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":180,"created_at":"2026-05-08T03:57:25Z","updated_at":"2026-05-14T01:37:25Z","number":"HD-10180","subject":"Timezone off by one hour in the calendar","description":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"resolved","priority":"low","category":"bug","channel":"chat","customer_id":283,"requester_email":"alice_torres@vertexlogistic.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-05-11T21:32:25Z","resolved_at":"2026-05-14T01:37:25Z","closed_at":null,"due_at":"2026-05-11T03:57:25Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":181,"created_at":"2026-04-11T10:17:48Z","updated_at":"2026-04-16T23:54:48Z","number":"HD-10181","subject":"Two-factor codes are rejected","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"account","channel":"web","customer_id":289,"requester_email":"sofia_nguyen@northdynamicsc.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-04-12T02:46:48Z","resolved_at":"2026-04-16T23:54:48Z","closed_at":null,"due_at":"2026-04-14T10:17:48Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":182,"created_at":"2026-06-10T08:14:39Z","updated_at":"2026-06-17T15:08:39Z","number":"HD-10182","subject":"Charged twice this month","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":158,"requester_email":"max_romero@vertexstudioag.example","assignee_id":21,"team_id":3,"tags":["urgent"],"first_response_at":"2026-06-10T08:33:39Z","resolved_at":"2026-06-14T22:58:39Z","closed_at":"2026-06-17T15:08:39Z","due_at":"2026-06-10T09:14:39Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":183,"created_at":"2026-03-28T12:23:11Z","updated_at":"2026-04-01T10:56:11Z","number":"HD-10183","subject":"Delete my account","description":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":175,"requester_email":"matteo_williams@clearworksltd.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-03-30T15:20:11Z","resolved_at":"2026-04-01T09:24:11Z","closed_at":"2026-04-01T10:56:11Z","due_at":"2026-03-31T12:23:11Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":184,"created_at":"2026-04-26T22:49:09Z","updated_at":"2026-04-26T22:49:09Z","number":"HD-10184","subject":"Charged twice this month","description":"Is there a workaround in the meantime?","status":"open","priority":"normal","category":"billing","channel":"web","customer_id":126,"requester_email":"facundo_laurent@cobaltsystemsa.example","assignee_id":null,"team_id":3,"tags":["legacy","urgent"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-04-27T22:49:09Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":185,"created_at":"2026-05-21T11:48:32Z","updated_at":"2026-05-27T01:46:32Z","number":"HD-10185","subject":"CSV import with custom columns","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"feature","channel":"email","customer_id":242,"requester_email":"alice_laurent@vertexmarineco.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-05-22T13:55:32Z","resolved_at":"2026-05-27T01:46:32Z","closed_at":null,"due_at":"2026-05-24T11:48:32Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":186,"created_at":"2026-03-09T15:43:25Z","updated_at":"2026-03-15T23:40:25Z","number":"HD-10186","subject":"Need a receipt for expense reporting","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":95,"requester_email":"ivy_ferrari@ambermotorssa.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-03-11T01:58:25Z","resolved_at":"2026-03-15T00:22:25Z","closed_at":"2026-03-15T23:40:25Z","due_at":"2026-03-10T15:43:25Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":187,"created_at":"2026-05-03T07:01:31Z","updated_at":"2026-05-03T11:19:31Z","number":"HD-10187","subject":"Proration on the upgrade looks off","description":"Happy to jump on a call if that helps.","status":"pending","priority":"normal","category":"billing","channel":"chat","customer_id":220,"requester_email":"liam_rossi@northroboticsp.example","assignee_id":19,"team_id":3,"tags":["urgent"],"first_response_at":"2026-05-03T11:19:31Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-03T11:01:31Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":188,"created_at":"2026-07-30T05:57:04Z","updated_at":"2026-07-30T14:09:04Z","number":"HD-10188","subject":"Merge two accounts","description":"This started happening after the last update. Let me know if you need screenshots.","status":"pending","priority":"normal","category":"account","channel":"web","customer_id":13,"requester_email":"ingrid_moreau@brightsystemss.example","assignee_id":11,"team_id":2,"tags":["urgent","follow-up"],"first_response_at":"2026-07-30T14:09:04Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-31T05:57:04Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":189,"created_at":"2026-08-24T14:28:57Z","updated_at":"2026-08-31T23:53:57Z","number":"HD-10189","subject":"Invoice shows the wrong company name","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"closed","priority":"urgent","category":"billing","channel":"email","customer_id":194,"requester_email":"olivia_johnson@silverlabsgmbh.example","assignee_id":19,"team_id":3,"tags":["legacy"],"first_response_at":"2026-08-24T15:22:57Z","resolved_at":"2026-08-29T12:02:57Z","closed_at":"2026-08-31T23:53:57Z","due_at":"2026-08-24T15:28:57Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":190,"created_at":"2026-08-08T16:25:35Z","updated_at":"2026-08-18T04:17:35Z","number":"HD-10190","subject":"Change the email on my account","description":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":192,"requester_email":"henry_schneider@primefarmsptyl.example","assignee_id":12,"team_id":2,"tags":["urgent","trial"],"first_response_at":"2026-08-12T21:45:35Z","resolved_at":"2026-08-15T10:51:35Z","closed_at":"2026-08-18T04:17:35Z","due_at":"2026-08-11T16:25:35Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":191,"created_at":"2026-04-23T20:36:25Z","updated_at":"2026-04-27T22:42:25Z","number":"HD-10191","subject":"Dark mode for the mobile app","description":"Not urgent, just wanted to flag it. Let me know if you need screenshots. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":166,"requester_email":"ivy_fischer@brighttextiles.example","assignee_id":5,"team_id":1,"tags":["trial","enterprise"],"first_response_at":"2026-04-24T01:18:25Z","resolved_at":"2026-04-27T15:07:25Z","closed_at":"2026-04-27T22:42:25Z","due_at":"2026-04-26T20:36:25Z","sla_breached":false,"satisfaction":3,"message_count":1},{"id":192,"created_at":"2026-08-16T17:50:09Z","updated_at":"2026-08-22T08:17:09Z","number":"HD-10192","subject":"Invoice shows the wrong company name","description":"Here are the steps to reproduce it.","status":"closed","priority":"low","category":"billing","channel":"phone","customer_id":221,"requester_email":"ivy_lewis@greentextiless.example","assignee_id":19,"team_id":3,"tags":["legacy"],"first_response_at":"2026-08-17T00:06:09Z","resolved_at":"2026-08-20T22:13:09Z","closed_at":"2026-08-22T08:17:09Z","due_at":"2026-08-16T21:50:09Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":193,"created_at":"2026-06-29T01:09:22Z","updated_at":"2026-07-06T02:08:22Z","number":"HD-10193","subject":"Search returns no results for exact matches","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":234,"requester_email":"jack_fischer@cobaltstudiosr.example","assignee_id":14,"team_id":2,"tags":["vip"],"first_response_at":"2026-07-03T17:19:22Z","resolved_at":"2026-07-05T00:56:22Z","closed_at":"2026-07-06T02:08:22Z","due_at":"2026-07-02T01:09:22Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":194,"created_at":"2026-05-10T00:20:55Z","updated_at":"2026-05-15T10:03:55Z","number":"HD-10194","subject":"Timezone off by one hour in the calendar","description":"This started happening after the last update. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":298,"requester_email":"mia_russo@goldenenergyag.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-05-11T14:35:55Z","resolved_at":"2026-05-12T23:11:55Z","closed_at":"2026-05-15T10:03:55Z","due_at":"2026-05-11T00:20:55Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":195,"created_at":"2026-05-15T07:21:19Z","updated_at":"2026-05-21T21:30:19Z","number":"HD-10195","subject":"Refund not received","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":120,"requester_email":"leon_sato@novaroboticssr.example","assignee_id":20,"team_id":3,"tags":["enterprise"],"first_response_at":"2026-05-16T18:32:19Z","resolved_at":"2026-05-21T06:39:19Z","closed_at":"2026-05-21T21:30:19Z","due_at":"2026-05-16T07:21:19Z","sla_breached":true,"satisfaction":3,"message_count":3},{"id":196,"created_at":"2026-06-13T09:15:39Z","updated_at":"2026-06-18T09:15:39Z","number":"HD-10196","subject":"Bulk edit for tags","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"feature","channel":"web","customer_id":118,"requester_email":"julian_hill@brightsystemsl.example","assignee_id":8,"team_id":1,"tags":["follow-up","billing"],"first_response_at":"2026-06-13T09:46:39Z","resolved_at":"2026-06-18T09:15:39Z","closed_at":null,"due_at":"2026-06-13T13:15:39Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":197,"created_at":"2026-05-10T08:35:33Z","updated_at":"2026-05-12T20:52:33Z","number":"HD-10197","subject":"Refund not received","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"low","category":"billing","channel":"chat","customer_id":277,"requester_email":"oscar_murphy@ironfarmsco.example","assignee_id":20,"team_id":3,"tags":["mobile"],"first_response_at":"2026-05-10T13:03:33Z","resolved_at":"2026-05-11T20:14:33Z","closed_at":"2026-05-12T20:52:33Z","due_at":"2026-05-10T12:35:33Z","sla_breached":true,"satisfaction":4,"message_count":3},{"id":198,"created_at":"2026-04-24T11:00:50Z","updated_at":"2026-05-01T03:25:50Z","number":"HD-10198","subject":"Two-factor codes are rejected","description":"Is there a workaround in the meantime? Not urgent, just wanted to flag it. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":150,"requester_email":"arjun_ahmed@greensoftwarea.example","assignee_id":22,"team_id":4,"tags":["vip","billing"],"first_response_at":"2026-04-24T11:50:50Z","resolved_at":"2026-04-28T04:24:50Z","closed_at":"2026-05-01T03:25:50Z","due_at":"2026-04-24T12:00:50Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":199,"created_at":"2026-07-29T04:10:56Z","updated_at":"2026-08-01T23:02:56Z","number":"HD-10199","subject":"Change the email on my account","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-07-29T12:48:56Z","resolved_at":"2026-07-31T07:45:56Z","closed_at":"2026-08-01T23:02:56Z","due_at":"2026-07-30T04:10:56Z","sla_breached":false,"satisfaction":5,"message_count":6},{"id":200,"created_at":"2026-03-30T01:02:35Z","updated_at":"2026-04-02T09:28:35Z","number":"HD-10200","subject":"Delete my account","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":99,"requester_email":"olivia_ferrari@pioneermediain.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-03-30T16:14:35Z","resolved_at":"2026-03-31T07:37:35Z","closed_at":"2026-04-02T09:28:35Z","due_at":"2026-04-02T01:02:35Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":201,"created_at":"2026-08-04T20:10:05Z","updated_at":"2026-08-11T18:37:05Z","number":"HD-10201","subject":"Two-factor codes are rejected","description":"Happy to jump on a call if that helps. Let me know if you need screenshots. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":286,"requester_email":"jack_russo@northmarineco.example","assignee_id":1,"team_id":1,"tags":["follow-up","api"],"first_response_at":"2026-08-05T01:18:05Z","resolved_at":"2026-08-09T01:40:05Z","closed_at":"2026-08-11T18:37:05Z","due_at":"2026-08-05T00:10:05Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":202,"created_at":"2026-06-30T00:54:41Z","updated_at":"2026-07-04T19:43:41Z","number":"HD-10202","subject":"Bulk edit for tags","description":"Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":49,"requester_email":"bruno_lefebvre@primefoodsltd.example","assignee_id":8,"team_id":1,"tags":["web"],"first_response_at":"2026-06-30T03:34:41Z","resolved_at":"2026-07-03T17:04:41Z","closed_at":"2026-07-04T19:43:41Z","due_at":"2026-06-30T04:54:41Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":203,"created_at":"2026-05-07T22:54:25Z","updated_at":"2026-05-15T05:36:25Z","number":"HD-10203","subject":"Locked out after too many attempts","description":"Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":289,"requester_email":"sofia_nguyen@northdynamicsc.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-05-12T10:38:25Z","resolved_at":"2026-05-13T23:47:25Z","closed_at":"2026-05-15T05:36:25Z","due_at":"2026-05-10T22:54:25Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":204,"created_at":"2026-07-15T14:26:34Z","updated_at":"2026-07-21T06:20:34Z","number":"HD-10204","subject":"How do I change my payment method?","description":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":260,"requester_email":"grace_ferrari@blueworkssrl.example","assignee_id":18,"team_id":3,"tags":["mobile"],"first_response_at":"2026-07-16T06:37:34Z","resolved_at":"2026-07-21T03:11:34Z","closed_at":"2026-07-21T06:20:34Z","due_at":"2026-07-16T14:26:34Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":205,"created_at":"2026-07-27T14:12:12Z","updated_at":"2026-08-01T01:02:12Z","number":"HD-10205","subject":"Merge two accounts","description":"This started happening after the last update. Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":235,"requester_email":"tomas_suzuki@atlastextilesg.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-07-27T17:40:12Z","resolved_at":"2026-07-30T09:44:12Z","closed_at":"2026-08-01T01:02:12Z","due_at":"2026-07-27T18:12:12Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":206,"created_at":"2026-07-07T16:34:26Z","updated_at":"2026-07-10T02:32:26Z","number":"HD-10206","subject":"Cannot log in after password reset","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":51,"requester_email":"mikkel_brown@vertexlabssa.example","assignee_id":12,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-07-07T21:02:26Z","resolved_at":"2026-07-09T20:25:26Z","closed_at":"2026-07-10T02:32:26Z","due_at":"2026-07-08T16:34:26Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":207,"created_at":"2026-05-14T15:00:12Z","updated_at":"2026-05-22T05:42:12Z","number":"HD-10207","subject":"Delete my account","description":"This started happening after the last update. Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"closed","priority":"low","category":"account","channel":"chat","customer_id":27,"requester_email":"marco_jackson@silvermarinegm.example","assignee_id":13,"team_id":2,"tags":["mobile"],"first_response_at":"2026-05-16T18:12:12Z","resolved_at":"2026-05-19T13:54:12Z","closed_at":"2026-05-22T05:42:12Z","due_at":"2026-05-17T15:00:12Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":208,"created_at":"2026-04-16T14:02:19Z","updated_at":"2026-04-21T15:43:19Z","number":"HD-10208","subject":"CSV import with custom columns","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"feature","channel":"email","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":9,"team_id":1,"tags":["billing","follow-up"],"first_response_at":"2026-04-19T02:04:19Z","resolved_at":"2026-04-21T04:25:19Z","closed_at":"2026-04-21T15:43:19Z","due_at":"2026-04-19T14:02:19Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":209,"created_at":"2026-04-05T21:15:06Z","updated_at":"2026-04-11T16:52:06Z","number":"HD-10209","subject":"Change the email on my account","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":300,"requester_email":"rafael_clark@clearsupplygmb.example","assignee_id":4,"team_id":1,"tags":["trial"],"first_response_at":"2026-04-05T22:09:06Z","resolved_at":"2026-04-10T01:36:06Z","closed_at":"2026-04-11T16:52:06Z","due_at":"2026-04-06T01:15:06Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":210,"created_at":"2026-05-08T10:31:18Z","updated_at":"2026-05-08T10:31:18Z","number":"HD-10210","subject":"Invoice shows the wrong company name","description":"Is there a workaround in the meantime?","status":"open","priority":"normal","category":"billing","channel":"web","customer_id":90,"requester_email":"joaquin_martinez@pioneeranalyti.example","assignee_id":null,"team_id":3,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-05-09T10:31:18Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":211,"created_at":"2026-07-21T22:47:28Z","updated_at":"2026-07-26T14:10:28Z","number":"HD-10211","subject":"Timezone off by one hour in the calendar","description":"I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"bug","channel":"api","customer_id":177,"requester_email":"marco_costa@northstudiollc.example","assignee_id":12,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-07-21T23:50:28Z","resolved_at":"2026-07-26T14:10:28Z","closed_at":null,"due_at":"2026-07-22T02:47:28Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":212,"created_at":"2026-05-31T21:15:27Z","updated_at":"2026-06-02T22:12:27Z","number":"HD-10212","subject":"Exporting all my data","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"howto","channel":"email","customer_id":48,"requester_email":"marco_young@clearlogistics.example","assignee_id":3,"team_id":1,"tags":["urgent"],"first_response_at":"2026-06-01T00:31:27Z","resolved_at":"2026-06-02T22:12:27Z","closed_at":null,"due_at":"2026-06-01T01:15:27Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":213,"created_at":"2026-06-29T22:04:12Z","updated_at":"2026-06-30T03:06:12Z","number":"HD-10213","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","status":"pending","priority":"low","category":"bug","channel":"email","customer_id":245,"requester_email":"tomas_moore@greenpartnerss.example","assignee_id":1,"team_id":1,"tags":["vip"],"first_response_at":"2026-06-30T03:06:12Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-30T02:04:12Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":214,"created_at":"2026-05-22T00:43:24Z","updated_at":"2026-05-28T11:11:24Z","number":"HD-10214","subject":"Merge two accounts","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":102,"requester_email":"chloe_brown@deltamarinesa.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-05-25T05:46:24Z","resolved_at":"2026-05-26T03:12:24Z","closed_at":"2026-05-28T11:11:24Z","due_at":"2026-05-25T00:43:24Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":215,"created_at":"2026-07-03T05:58:12Z","updated_at":"2026-07-07T19:14:12Z","number":"HD-10215","subject":"Crash when opening a large report","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"bug","channel":"api","customer_id":255,"requester_email":"lucia_tanaka@amberroboticsg.example","assignee_id":13,"team_id":2,"tags":["web"],"first_response_at":"2026-07-04T05:31:12Z","resolved_at":"2026-07-05T10:58:12Z","closed_at":"2026-07-07T19:14:12Z","due_at":"2026-07-04T05:58:12Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":216,"created_at":"2026-08-21T00:46:34Z","updated_at":"2026-08-27T00:36:34Z","number":"HD-10216","subject":"Cannot log in after password reset","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":144,"requester_email":"yuki_gonzalez@goldenmarinelt.example","assignee_id":17,"team_id":2,"tags":["enterprise","billing"],"first_response_at":"2026-08-22T08:07:34Z","resolved_at":"2026-08-26T11:22:34Z","closed_at":"2026-08-27T00:36:34Z","due_at":"2026-08-22T00:46:34Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":217,"created_at":"2026-08-25T09:24:29Z","updated_at":"2026-08-25T12:27:29Z","number":"HD-10217","subject":"Exporting all my data","description":"I have already tried clearing the cache and signing in again.","status":"open","priority":"normal","category":"howto","channel":"web","customer_id":219,"requester_email":"sven_ferrari@pioneerpartner.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-08-25T12:27:29Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-26T09:24:29Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":218,"created_at":"2026-07-25T16:09:50Z","updated_at":"2026-08-03T16:13:50Z","number":"HD-10218","subject":"Dashboard shows yesterday’s numbers","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":172,"requester_email":"leon_johnson@harbortextiles.example","assignee_id":4,"team_id":1,"tags":["api"],"first_response_at":"2026-07-28T16:38:50Z","resolved_at":"2026-08-01T14:28:50Z","closed_at":"2026-08-03T16:13:50Z","due_at":"2026-07-28T16:09:50Z","sla_breached":true,"satisfaction":2,"message_count":2},{"id":219,"created_at":"2026-03-13T19:44:38Z","updated_at":"2026-03-19T12:16:38Z","number":"HD-10219","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":3,"requester_email":"youssef_ali@brightlabsllc.example","assignee_id":11,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-03-13T23:00:38Z","resolved_at":"2026-03-18T14:01:38Z","closed_at":"2026-03-19T12:16:38Z","due_at":"2026-03-13T23:44:38Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":220,"created_at":"2026-04-11T07:12:56Z","updated_at":"2026-04-16T19:34:56Z","number":"HD-10220","subject":"Two-factor codes are rejected","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":258,"requester_email":"ruby_fischer@cobaltrobotics.example","assignee_id":15,"team_id":2,"tags":["trial"],"first_response_at":"2026-04-11T09:11:56Z","resolved_at":"2026-04-15T01:45:56Z","closed_at":"2026-04-16T19:34:56Z","due_at":"2026-04-12T07:12:56Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":221,"created_at":"2026-06-18T21:06:44Z","updated_at":"2026-06-20T17:48:44Z","number":"HD-10221","subject":"Dark mode for the mobile app","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"urgent","category":"feature","channel":"email","customer_id":269,"requester_email":"grace_park@primetradinglt.example","assignee_id":23,"team_id":4,"tags":["billing"],"first_response_at":"2026-06-18T22:09:44Z","resolved_at":"2026-06-20T05:39:44Z","closed_at":"2026-06-20T17:48:44Z","due_at":"2026-06-18T22:06:44Z","sla_breached":true,"satisfaction":4,"message_count":3},{"id":222,"created_at":"2026-03-19T04:57:01Z","updated_at":"2026-03-19T06:33:01Z","number":"HD-10222","subject":"Export button does nothing","description":"This started happening after the last update.","status":"pending","priority":"normal","category":"bug","channel":"chat","customer_id":71,"requester_email":"rosa_campbell@primetextilesi.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-03-19T06:33:01Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-19T08:57:01Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":223,"created_at":"2026-05-02T15:58:33Z","updated_at":"2026-05-04T10:57:33Z","number":"HD-10223","subject":"Can I schedule reports?","description":"Not urgent, just wanted to flag it. This started happening after the last update.","status":"resolved","priority":"high","category":"howto","channel":"chat","customer_id":144,"requester_email":"yuki_gonzalez@goldenmarinelt.example","assignee_id":1,"team_id":1,"tags":["legacy","follow-up"],"first_response_at":"2026-05-02T21:32:33Z","resolved_at":"2026-05-04T10:57:33Z","closed_at":null,"due_at":"2026-05-03T15:58:33Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":224,"created_at":"2026-07-09T08:21:19Z","updated_at":"2026-07-14T23:44:19Z","number":"HD-10224","subject":"Change the email on my account","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"account","channel":"web","customer_id":230,"requester_email":"kenji_roux@brightdynamics.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-07-11T00:29:19Z","resolved_at":"2026-07-14T23:44:19Z","closed_at":null,"due_at":"2026-07-12T08:21:19Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":225,"created_at":"2026-08-30T16:59:15Z","updated_at":"2026-08-30T21:25:15Z","number":"HD-10225","subject":"How to invite a read-only user","description":"Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"low","category":"howto","channel":"email","customer_id":147,"requester_email":"aisha_romero@northfoodsag.example","assignee_id":14,"team_id":2,"tags":["trial"],"first_response_at":"2026-08-30T21:25:15Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-30T20:59:15Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":226,"created_at":"2026-04-29T09:56:40Z","updated_at":"2026-05-07T12:33:40Z","number":"HD-10226","subject":"Where are the API docs?","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":238,"requester_email":"amara_adams@summitsystemsp.example","assignee_id":10,"team_id":1,"tags":["enterprise","web"],"first_response_at":"2026-04-30T13:08:40Z","resolved_at":"2026-05-04T18:07:40Z","closed_at":"2026-05-07T12:33:40Z","due_at":"2026-05-02T09:56:40Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":227,"created_at":"2026-03-18T05:45:27Z","updated_at":"2026-03-21T20:22:27Z","number":"HD-10227","subject":"Can I schedule reports?","description":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":176,"requester_email":"noah_stewart@ridgemarineinc.example","assignee_id":1,"team_id":1,"tags":["web"],"first_response_at":"2026-03-18T11:34:27Z","resolved_at":"2026-03-20T00:37:27Z","closed_at":"2026-03-21T20:22:27Z","due_at":"2026-03-18T09:45:27Z","sla_breached":true,"satisfaction":3,"message_count":3},{"id":228,"created_at":"2026-07-13T05:45:51Z","updated_at":"2026-07-16T10:03:51Z","number":"HD-10228","subject":"Two-factor codes are rejected","description":"Thanks in advance for looking into this.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":115,"requester_email":"clara_bianchi@swiftpartnersi.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-07-13T06:10:51Z","resolved_at":"2026-07-14T07:56:51Z","closed_at":"2026-07-16T10:03:51Z","due_at":"2026-07-16T05:45:51Z","sla_breached":false,"satisfaction":1,"message_count":1},{"id":229,"created_at":"2026-04-13T07:17:09Z","updated_at":"2026-04-18T18:49:09Z","number":"HD-10229","subject":"Keyboard shortcut for new item","description":"Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":170,"requester_email":"jack_williams@silveranalytic.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-04-13T11:25:09Z","resolved_at":"2026-04-16T13:18:09Z","closed_at":"2026-04-18T18:49:09Z","due_at":"2026-04-14T07:17:09Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":230,"created_at":"2026-05-07T01:35:12Z","updated_at":"2026-05-08T08:53:12Z","number":"HD-10230","subject":"Can I schedule reports?","description":"Thanks in advance for looking into this. It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":235,"requester_email":"tomas_suzuki@atlastextilesg.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-05-07T03:33:12Z","resolved_at":"2026-05-07T04:42:12Z","closed_at":"2026-05-08T08:53:12Z","due_at":"2026-05-07T05:35:12Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":231,"created_at":"2026-04-29T16:59:05Z","updated_at":"2026-05-04T09:15:05Z","number":"HD-10231","subject":"Where are the API docs?","description":"I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"howto","channel":"phone","customer_id":237,"requester_email":"paula_rodriguez@bluefoodsgmbh.example","assignee_id":15,"team_id":2,"tags":["urgent"],"first_response_at":"2026-04-29T22:14:05Z","resolved_at":"2026-05-04T09:15:05Z","closed_at":null,"due_at":"2026-04-29T20:59:05Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":232,"created_at":"2026-06-19T09:20:35Z","updated_at":"2026-06-24T06:32:35Z","number":"HD-10232","subject":"Delete my account","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":201,"requester_email":"tomas_wilson@pioneerworksin.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-06-20T06:23:35Z","resolved_at":"2026-06-21T09:01:35Z","closed_at":"2026-06-24T06:32:35Z","due_at":"2026-06-20T09:20:35Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":233,"created_at":"2026-07-15T10:54:24Z","updated_at":"2026-07-17T19:35:24Z","number":"HD-10233","subject":"Merge two accounts","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":174,"requester_email":"anouk_schneider@primefoodsllc.example","assignee_id":2,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-07-15T16:25:24Z","resolved_at":"2026-07-17T11:53:24Z","closed_at":"2026-07-17T19:35:24Z","due_at":"2026-07-15T14:54:24Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":234,"created_at":"2026-03-31T18:12:19Z","updated_at":"2026-04-06T08:24:19Z","number":"HD-10234","subject":"Delete my account","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"account","channel":"email","customer_id":50,"requester_email":"rosa_nelson@blueholdingssa.example","assignee_id":9,"team_id":1,"tags":["mobile","follow-up"],"first_response_at":"2026-04-02T04:26:19Z","resolved_at":"2026-04-06T08:24:19Z","closed_at":null,"due_at":"2026-04-01T18:12:19Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":235,"created_at":"2026-07-10T12:05:11Z","updated_at":"2026-07-18T00:53:11Z","number":"HD-10235","subject":"Locked out after too many attempts","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":294,"requester_email":"youssef_turner@blueworksag.example","assignee_id":16,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-07-12T17:51:11Z","resolved_at":"2026-07-15T22:02:11Z","closed_at":"2026-07-18T00:53:11Z","due_at":"2026-07-13T12:05:11Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":236,"created_at":"2026-08-30T13:53:13Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10236","subject":"Merge two accounts","description":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"account","channel":"web","customer_id":86,"requester_email":"joaquin_weber@clearlogistics.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-08-30T19:33:13Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-08-30T17:53:13Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":237,"created_at":"2026-03-13T20:28:32Z","updated_at":"2026-03-20T01:40:32Z","number":"HD-10237","subject":"Webhooks on invoice paid","description":"Happy to jump on a call if that helps. This started happening after the last update. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"feature","channel":"phone","customer_id":70,"requester_email":"santiago_ahmed@ambertextilesl.example","assignee_id":7,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-03-18T14:56:32Z","resolved_at":"2026-03-18T18:08:32Z","closed_at":"2026-03-20T01:40:32Z","due_at":"2026-03-16T20:28:32Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":238,"created_at":"2026-08-26T12:28:30Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10238","subject":"Need a receipt for expense reporting","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":66,"requester_email":"felix_walker@atlasworkssa.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-08-27T14:05:30Z","resolved_at":"2026-08-29T16:32:30Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-08-27T12:28:30Z","sla_breached":true,"satisfaction":1,"message_count":2},{"id":239,"created_at":"2026-08-01T16:21:40Z","updated_at":"2026-08-09T08:14:40Z","number":"HD-10239","subject":"Where are the API docs?","description":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":214,"requester_email":"alice_brown@summitlabsgrou.example","assignee_id":17,"team_id":2,"tags":["web"],"first_response_at":"2026-08-05T01:27:40Z","resolved_at":"2026-08-07T09:21:40Z","closed_at":"2026-08-09T08:14:40Z","due_at":"2026-08-04T16:21:40Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":240,"created_at":"2026-05-29T07:23:56Z","updated_at":"2026-06-02T18:57:56Z","number":"HD-10240","subject":"Notifications arrive twice","description":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":76,"requester_email":"amara_lopez@deltapartnersg.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-05-29T10:47:56Z","resolved_at":"2026-06-02T10:31:56Z","closed_at":"2026-06-02T18:57:56Z","due_at":"2026-05-29T11:23:56Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":241,"created_at":"2026-06-19T21:54:11Z","updated_at":"2026-06-27T01:50:11Z","number":"HD-10241","subject":"Merge two accounts","description":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"api","customer_id":156,"requester_email":"nicolas_khan@vertexfarmsag.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-06-21T04:28:11Z","resolved_at":"2026-06-25T12:40:11Z","closed_at":"2026-06-27T01:50:11Z","due_at":"2026-06-20T21:54:11Z","sla_breached":true,"satisfaction":2,"message_count":4},{"id":242,"created_at":"2026-06-06T16:14:02Z","updated_at":"2026-06-16T02:37:02Z","number":"HD-10242","subject":"How do I change my payment method?","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone. This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":131,"requester_email":"sam_nelson@silverlogistic.example","assignee_id":21,"team_id":3,"tags":["mobile"],"first_response_at":"2026-06-10T04:18:02Z","resolved_at":"2026-06-14T12:23:02Z","closed_at":"2026-06-16T02:37:02Z","due_at":"2026-06-09T16:14:02Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":243,"created_at":"2026-04-12T15:48:59Z","updated_at":"2026-04-21T21:17:59Z","number":"HD-10243","subject":"Export button does nothing","description":"This started happening after the last update. Here are the steps to reproduce it. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":99,"requester_email":"olivia_ferrari@pioneermediain.example","assignee_id":4,"team_id":1,"tags":["vip","api"],"first_response_at":"2026-04-16T17:53:59Z","resolved_at":"2026-04-19T02:17:59Z","closed_at":"2026-04-21T21:17:59Z","due_at":"2026-04-15T15:48:59Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":244,"created_at":"2026-07-11T16:45:27Z","updated_at":"2026-07-17T03:22:27Z","number":"HD-10244","subject":"Refund not received","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"billing","channel":"email","customer_id":289,"requester_email":"sofia_nguyen@northdynamicsc.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-07-12T13:16:27Z","resolved_at":"2026-07-17T03:22:27Z","closed_at":null,"due_at":"2026-07-14T16:45:27Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":245,"created_at":"2026-05-01T11:30:48Z","updated_at":"2026-05-01T16:16:48Z","number":"HD-10245","subject":"Search returns no results for exact matches","description":"This started happening after the last update. Here are the steps to reproduce it.","status":"pending","priority":"low","category":"bug","channel":"web","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":3,"team_id":1,"tags":["urgent","api"],"first_response_at":"2026-05-01T16:16:48Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-01T15:30:48Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":246,"created_at":"2026-07-26T18:08:28Z","updated_at":"2026-07-30T12:00:28Z","number":"HD-10246","subject":"Timezone off by one hour in the calendar","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"high","category":"bug","channel":"email","customer_id":207,"requester_email":"alice_white@vertexpartners.example","assignee_id":5,"team_id":1,"tags":["enterprise","urgent"],"first_response_at":"2026-07-27T23:16:28Z","resolved_at":"2026-07-30T12:00:28Z","closed_at":null,"due_at":"2026-07-27T18:08:28Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":247,"created_at":"2026-04-26T12:42:08Z","updated_at":"2026-05-01T20:50:08Z","number":"HD-10247","subject":"Exporting all my data","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"resolved","priority":"low","category":"howto","channel":"phone","customer_id":289,"requester_email":"sofia_nguyen@northdynamicsc.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-04-30T13:42:08Z","resolved_at":"2026-05-01T20:50:08Z","closed_at":null,"due_at":"2026-04-29T12:42:08Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":248,"created_at":"2026-05-14T08:32:35Z","updated_at":"2026-05-17T05:40:35Z","number":"HD-10248","subject":"CSV import with custom columns","description":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","status":"closed","priority":"urgent","category":"feature","channel":"email","customer_id":263,"requester_email":"felix_perez@northpartnersi.example","assignee_id":23,"team_id":4,"tags":["follow-up"],"first_response_at":"2026-05-14T09:51:35Z","resolved_at":"2026-05-16T13:51:35Z","closed_at":"2026-05-17T05:40:35Z","due_at":"2026-05-14T09:32:35Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":249,"created_at":"2026-04-28T00:42:16Z","updated_at":"2026-05-04T23:14:16Z","number":"HD-10249","subject":"Search returns no results for exact matches","description":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":58,"requester_email":"priya_nelson@novamotorsgrou.example","assignee_id":4,"team_id":1,"tags":["web","legacy"],"first_response_at":"2026-04-28T06:24:16Z","resolved_at":"2026-05-02T04:53:16Z","closed_at":"2026-05-04T23:14:16Z","due_at":"2026-05-01T00:42:16Z","sla_breached":false,"satisfaction":1,"message_count":1},{"id":250,"created_at":"2026-04-09T09:12:26Z","updated_at":"2026-04-15T11:10:26Z","number":"HD-10250","subject":"Exporting all my data","description":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":291,"requester_email":"ivy_johnson@cobaltstudioll.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-04-10T13:07:26Z","resolved_at":"2026-04-12T22:11:26Z","closed_at":"2026-04-15T11:10:26Z","due_at":"2026-04-12T09:12:26Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":251,"created_at":"2026-06-03T11:30:53Z","updated_at":"2026-06-13T16:17:53Z","number":"HD-10251","subject":"Dashboard shows yesterday’s numbers","description":"Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":289,"requester_email":"sofia_nguyen@northdynamicsc.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-06-07T13:00:53Z","resolved_at":"2026-06-10T23:09:53Z","closed_at":"2026-06-13T16:17:53Z","due_at":"2026-06-06T11:30:53Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":252,"created_at":"2026-07-29T00:05:14Z","updated_at":"2026-07-31T06:40:14Z","number":"HD-10252","subject":"Cannot log in after password reset","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent. This started happening after the last update.","status":"resolved","priority":"high","category":"account","channel":"web","customer_id":300,"requester_email":"rafael_clark@clearsupplygmb.example","assignee_id":9,"team_id":1,"tags":["vip","enterprise"],"first_response_at":"2026-07-29T03:42:14Z","resolved_at":"2026-07-31T06:40:14Z","closed_at":null,"due_at":"2026-07-29T04:05:14Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":253,"created_at":"2026-03-28T07:10:08Z","updated_at":"2026-04-06T17:23:08Z","number":"HD-10253","subject":"How do I change my payment method?","description":"Not urgent, just wanted to flag it. Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":57,"requester_email":"aisha_stewart@cobaltworksllc.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-03-31T11:57:08Z","resolved_at":"2026-04-04T09:45:08Z","closed_at":"2026-04-06T17:23:08Z","due_at":"2026-03-31T07:10:08Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":254,"created_at":"2026-04-06T22:29:21Z","updated_at":"2026-04-12T03:21:21Z","number":"HD-10254","subject":"Two-factor codes are rejected","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"urgent","category":"account","channel":"web","customer_id":269,"requester_email":"grace_park@primetradinglt.example","assignee_id":22,"team_id":4,"tags":["api"],"first_response_at":"2026-04-06T23:22:21Z","resolved_at":"2026-04-10T17:09:21Z","closed_at":"2026-04-12T03:21:21Z","due_at":"2026-04-06T23:29:21Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":255,"created_at":"2026-03-12T09:53:17Z","updated_at":"2026-03-14T18:31:17Z","number":"HD-10255","subject":"Two-factor codes are rejected","description":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","status":"closed","priority":"urgent","category":"account","channel":"email","customer_id":93,"requester_email":"fatima_tran@pioneertextile.example","assignee_id":4,"team_id":1,"tags":["legacy"],"first_response_at":"2026-03-13T13:46:17Z","resolved_at":"2026-03-13T20:14:17Z","closed_at":"2026-03-14T18:31:17Z","due_at":"2026-03-13T09:53:17Z","sla_breached":true,"satisfaction":2,"message_count":1},{"id":256,"created_at":"2026-08-05T08:44:33Z","updated_at":"2026-08-09T04:20:33Z","number":"HD-10256","subject":"Setting up a custom domain","description":"It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":112,"requester_email":"mateo_ferrari@swiftmarinesrl.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-08-05T10:02:33Z","resolved_at":"2026-08-08T12:58:33Z","closed_at":"2026-08-09T04:20:33Z","due_at":"2026-08-05T09:44:33Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":257,"created_at":"2026-05-14T12:40:18Z","updated_at":"2026-05-18T12:06:18Z","number":"HD-10257","subject":"Timezone off by one hour in the calendar","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it. Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":250,"requester_email":"nora_brown@cleartradinggr.example","assignee_id":11,"team_id":2,"tags":["follow-up","mobile"],"first_response_at":"2026-05-15T01:52:18Z","resolved_at":"2026-05-18T12:06:18Z","closed_at":null,"due_at":"2026-05-15T12:40:18Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":258,"created_at":"2026-06-22T07:19:39Z","updated_at":"2026-06-26T21:03:39Z","number":"HD-10258","subject":"Exporting all my data","description":"This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"low","category":"howto","channel":"chat","customer_id":113,"requester_email":"adrian_brown@ambertextilesl.example","assignee_id":7,"team_id":1,"tags":["web","trial"],"first_response_at":"2026-06-22T08:57:39Z","resolved_at":"2026-06-25T22:56:39Z","closed_at":"2026-06-26T21:03:39Z","due_at":"2026-06-22T11:19:39Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":259,"created_at":"2026-08-08T03:59:37Z","updated_at":"2026-08-12T10:06:37Z","number":"HD-10259","subject":"Need a receipt for expense reporting","description":"Is there a workaround in the meantime?","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":211,"requester_email":"priya_russo@greenpartnerss.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-08-08T05:28:37Z","resolved_at":"2026-08-09T15:12:37Z","closed_at":"2026-08-12T10:06:37Z","due_at":"2026-08-08T07:59:37Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":260,"created_at":"2026-03-20T10:28:17Z","updated_at":"2026-03-27T06:02:17Z","number":"HD-10260","subject":"Notifications arrive twice","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":179,"requester_email":"sven_weber@cobaltsupplyin.example","assignee_id":2,"team_id":1,"tags":["trial"],"first_response_at":"2026-03-21T09:32:17Z","resolved_at":"2026-03-25T13:29:17Z","closed_at":"2026-03-27T06:02:17Z","due_at":"2026-03-23T10:28:17Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":261,"created_at":"2026-05-08T23:56:18Z","updated_at":"2026-05-14T05:07:18Z","number":"HD-10261","subject":"Export button does nothing","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it. 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Happy to jump on a call if that helps. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":242,"requester_email":"alice_laurent@vertexmarineco.example","assignee_id":20,"team_id":3,"tags":["web"],"first_response_at":"2026-08-01T19:53:56Z","resolved_at":"2026-08-03T15:36:56Z","closed_at":"2026-08-03T20:41:56Z","due_at":"2026-08-01T14:16:56Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":332,"created_at":"2026-08-09T13:48:53Z","updated_at":"2026-08-13T06:20:53Z","number":"HD-10332","subject":"How do I set up SSO?","description":"This started happening after the last update. I have already tried clearing the cache and signing in again. 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I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":107,"requester_email":"julian_carter@goldentextiles.example","assignee_id":20,"team_id":3,"tags":["follow-up","trial"],"first_response_at":"2026-03-16T23:32:08Z","resolved_at":"2026-03-18T03:47:08Z","closed_at":"2026-03-19T13:16:08Z","due_at":"2026-03-17T15:49:08Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":334,"created_at":"2026-05-16T19:24:29Z","updated_at":"2026-05-21T11:31:29Z","number":"HD-10334","subject":"Proration on the upgrade looks off","description":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"high","category":"billing","channel":"api","customer_id":126,"requester_email":"facundo_laurent@cobaltsystemsa.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-05-17T10:15:29Z","resolved_at":"2026-05-21T11:31:29Z","closed_at":null,"due_at":"2026-05-17T19:24:29Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":335,"created_at":"2026-07-16T04:47:02Z","updated_at":"2026-07-22T23:24:02Z","number":"HD-10335","subject":"Search returns no results for exact matches","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","status":"closed","priority":"urgent","category":"bug","channel":"chat","customer_id":207,"requester_email":"alice_white@vertexpartners.example","assignee_id":4,"team_id":1,"tags":["web"],"first_response_at":"2026-07-17T04:54:02Z","resolved_at":"2026-07-21T21:06:02Z","closed_at":"2026-07-22T23:24:02Z","due_at":"2026-07-17T04:47:02Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":336,"created_at":"2026-06-16T20:21:37Z","updated_at":"2026-06-20T13:26:37Z","number":"HD-10336","subject":"Merge two accounts","description":"Let me know if you need screenshots.","status":"resolved","priority":"urgent","category":"account","channel":"web","customer_id":109,"requester_email":"lucas_sanchez@brightsoftware.example","assignee_id":23,"team_id":4,"tags":["mobile"],"first_response_at":"2026-06-16T21:39:37Z","resolved_at":"2026-06-20T13:26:37Z","closed_at":null,"due_at":"2026-06-16T21:21:37Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":337,"created_at":"2026-04-14T20:22:26Z","updated_at":"2026-04-20T08:42:26Z","number":"HD-10337","subject":"Notifications arrive twice","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":167,"requester_email":"clara_stewart@goldenenergypt.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-04-14T20:30:26Z","resolved_at":"2026-04-19T06:14:26Z","closed_at":"2026-04-20T08:42:26Z","due_at":"2026-04-15T00:22:26Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":338,"created_at":"2026-07-11T09:43:46Z","updated_at":"2026-07-11T09:43:46Z","number":"HD-10338","subject":"Notifications arrive twice","description":"Happy to jump on a call if that helps.","status":"open","priority":"urgent","category":"bug","channel":"email","customer_id":56,"requester_email":"sinead_turner@harbortradings.example","assignee_id":null,"team_id":1,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-07-11T13:43:46Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":339,"created_at":"2026-05-30T03:01:47Z","updated_at":"2026-06-04T15:04:47Z","number":"HD-10339","subject":"Two-factor codes are rejected","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":162,"requester_email":"youssef_khan@novamarinesrl.example","assignee_id":14,"team_id":2,"tags":["api"],"first_response_at":"2026-05-30T03:33:47Z","resolved_at":"2026-06-02T14:19:47Z","closed_at":"2026-06-04T15:04:47Z","due_at":"2026-05-30T07:01:47Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":340,"created_at":"2026-05-28T13:27:13Z","updated_at":"2026-06-02T02:26:13Z","number":"HD-10340","subject":"Exporting all my data","description":"Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"howto","channel":"chat","customer_id":257,"requester_email":"emilia_ali@vertexfoodsgro.example","assignee_id":17,"team_id":2,"tags":["web"],"first_response_at":"2026-05-28T18:26:13Z","resolved_at":"2026-06-02T02:26:13Z","closed_at":null,"due_at":"2026-05-29T13:27:13Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":341,"created_at":"2026-07-10T11:06:34Z","updated_at":"2026-07-12T11:54:34Z","number":"HD-10341","subject":"Merge two accounts","description":"Is there a workaround in the meantime?","status":"closed","priority":"low","category":"account","channel":"chat","customer_id":231,"requester_email":"bruno_lefebvre@summitholdings.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-07-10T14:17:34Z","resolved_at":"2026-07-11T09:37:34Z","closed_at":"2026-07-12T11:54:34Z","due_at":"2026-07-11T11:06:34Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":342,"created_at":"2026-04-08T23:59:56Z","updated_at":"2026-04-15T06:38:56Z","number":"HD-10342","subject":"Merge two accounts","description":"Thanks in advance for looking into this.","status":"closed","priority":"low","category":"account","channel":"api","customer_id":242,"requester_email":"alice_laurent@vertexmarineco.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-04-11T20:48:56Z","resolved_at":"2026-04-14T07:42:56Z","closed_at":"2026-04-15T06:38:56Z","due_at":"2026-04-11T23:59:56Z","sla_breached":false,"satisfaction":3,"message_count":1},{"id":343,"created_at":"2026-07-27T01:27:11Z","updated_at":"2026-08-05T17:45:11Z","number":"HD-10343","subject":"Export button does nothing","description":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":183,"requester_email":"omar_nelson@clearmarinepty.example","assignee_id":1,"team_id":1,"tags":["vip"],"first_response_at":"2026-07-31T02:27:11Z","resolved_at":"2026-08-03T11:20:11Z","closed_at":"2026-08-05T17:45:11Z","due_at":"2026-07-30T01:27:11Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":344,"created_at":"2026-05-09T03:45:37Z","updated_at":"2026-05-15T00:18:37Z","number":"HD-10344","subject":"Change the email on my account","description":"This started happening after the last update. 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It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"account","channel":"chat","customer_id":57,"requester_email":"aisha_stewart@cobaltworksllc.example","assignee_id":5,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-06-14T09:49:13Z","resolved_at":"2026-06-15T07:21:13Z","closed_at":"2026-06-16T10:38:13Z","due_at":"2026-06-16T14:52:13Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":346,"created_at":"2026-04-17T09:33:17Z","updated_at":"2026-04-19T17:22:17Z","number":"HD-10346","subject":"Change the email on my account","description":"Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":204,"requester_email":"emilia_king@silverfarmsllc.example","assignee_id":17,"team_id":2,"tags":["web","trial"],"first_response_at":"2026-04-17T12:55:17Z","resolved_at":"2026-04-19T12:16:17Z","closed_at":"2026-04-19T17:22:17Z","due_at":"2026-04-17T13:33:17Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":347,"created_at":"2026-08-20T23:02:03Z","updated_at":"2026-08-27T17:58:03Z","number":"HD-10347","subject":"Invoice shows the wrong company name","description":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":224,"requester_email":"freya_phillips@ambersoftwarea.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-08-21T00:06:03Z","resolved_at":"2026-08-25T04:08:03Z","closed_at":"2026-08-27T17:58:03Z","due_at":"2026-08-21T00:02:03Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":348,"created_at":"2026-04-02T17:38:06Z","updated_at":"2026-04-02T18:53:06Z","number":"HD-10348","subject":"Cannot log in after password reset","description":"Here are the steps to reproduce it.","status":"open","priority":"low","category":"account","channel":"chat","customer_id":132,"requester_email":"sinead_sato@cobalttradingl.example","assignee_id":17,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-04-02T18:53:06Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-02T21:38:06Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":349,"created_at":"2026-06-20T02:50:19Z","updated_at":"2026-06-26T03:29:19Z","number":"HD-10349","subject":"Two-factor codes are rejected","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":112,"requester_email":"mateo_ferrari@swiftmarinesrl.example","assignee_id":23,"team_id":4,"tags":[],"first_response_at":"2026-06-20T03:35:19Z","resolved_at":"2026-06-24T16:13:19Z","closed_at":"2026-06-26T03:29:19Z","due_at":"2026-06-20T03:50:19Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":350,"created_at":"2026-05-30T08:56:20Z","updated_at":"2026-06-08T04:11:20Z","number":"HD-10350","subject":"Search returns no results for exact matches","description":"Not urgent, just wanted to flag it. 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Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":180,"requester_email":"nina_rodriguez@swiftroboticsl.example","assignee_id":5,"team_id":1,"tags":["vip","web"],"first_response_at":"2026-03-26T20:43:07Z","resolved_at":"2026-03-31T19:05:07Z","closed_at":"2026-04-02T20:57:07Z","due_at":"2026-03-26T18:35:07Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":353,"created_at":"2026-06-17T11:32:17Z","updated_at":"2026-06-27T12:18:17Z","number":"HD-10353","subject":"Merge two accounts","description":"Thanks in advance for looking into this.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":280,"requester_email":"marco_white@goldenstudioco.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-06-21T01:44:17Z","resolved_at":"2026-06-25T11:16:17Z","closed_at":"2026-06-27T12:18:17Z","due_at":"2026-06-20T11:32:17Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":354,"created_at":"2026-07-15T07:16:26Z","updated_at":"2026-07-15T13:16:26Z","number":"HD-10354","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps.","status":"pending","priority":"high","category":"bug","channel":"chat","customer_id":138,"requester_email":"olivia_wright@atlaslabsgroup.example","assignee_id":2,"team_id":1,"tags":["vip"],"first_response_at":"2026-07-15T13:16:26Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-15T11:16:26Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":355,"created_at":"2026-03-27T10:13:45Z","updated_at":"2026-03-28T03:31:45Z","number":"HD-10355","subject":"Crash when opening a large report","description":"This started happening after the last update. 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Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":232,"requester_email":"santiago_davis@amberworksgmbh.example","assignee_id":19,"team_id":3,"tags":["mobile"],"first_response_at":"2026-04-05T03:29:18Z","resolved_at":"2026-04-05T14:21:18Z","closed_at":"2026-04-05T20:02:18Z","due_at":"2026-04-04T07:27:18Z","sla_breached":true,"satisfaction":2,"message_count":2},{"id":358,"created_at":"2026-04-27T22:41:24Z","updated_at":"2026-05-08T03:31:24Z","number":"HD-10358","subject":"Webhooks on invoice paid","description":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again. 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Here are the steps to reproduce it.","status":"closed","priority":"low","category":"bug","channel":"api","customer_id":66,"requester_email":"felix_walker@atlasworkssa.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-03-15T17:09:48Z","resolved_at":"2026-03-19T18:28:48Z","closed_at":"2026-03-21T17:54:48Z","due_at":"2026-03-16T02:39:48Z","sla_breached":false,"satisfaction":2,"message_count":2},{"id":394,"created_at":"2026-06-21T09:22:43Z","updated_at":"2026-06-23T20:02:43Z","number":"HD-10394","subject":"Notifications arrive twice","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":61,"requester_email":"nicolas_tran@irontextilesco.example","assignee_id":5,"team_id":1,"tags":["follow-up","trial"],"first_response_at":"2026-06-21T11:18:43Z","resolved_at":"2026-06-21T14:56:43Z","closed_at":"2026-06-23T20:02:43Z","due_at":"2026-06-21T13:22:43Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":395,"created_at":"2026-08-20T18:41:19Z","updated_at":"2026-08-26T12:56:19Z","number":"HD-10395","subject":"Two-factor codes are rejected","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":234,"requester_email":"jack_fischer@cobaltstudiosr.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-08-24T12:43:19Z","resolved_at":"2026-08-25T23:52:19Z","closed_at":"2026-08-26T12:56:19Z","due_at":"2026-08-23T18:41:19Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":396,"created_at":"2026-04-30T08:18:13Z","updated_at":"2026-05-05T07:09:13Z","number":"HD-10396","subject":"Where are the API docs?","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":240,"requester_email":"lucia_russo@harborfoodssrl.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-05-01T17:55:13Z","resolved_at":"2026-05-03T00:03:13Z","closed_at":"2026-05-05T07:09:13Z","due_at":"2026-05-03T08:18:13Z","sla_breached":false,"satisfaction":5,"message_count":6},{"id":397,"created_at":"2026-04-25T22:32:39Z","updated_at":"2026-05-01T16:37:39Z","number":"HD-10397","subject":"Crash when opening a large report","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":36,"requester_email":"isabella_costa@pioneersoftwar.example","assignee_id":11,"team_id":2,"tags":["web"],"first_response_at":"2026-04-28T03:08:39Z","resolved_at":"2026-05-01T10:19:39Z","closed_at":"2026-05-01T16:37:39Z","due_at":"2026-04-28T22:32:39Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":398,"created_at":"2026-03-31T17:31:06Z","updated_at":"2026-04-05T12:44:06Z","number":"HD-10398","subject":"Merge two accounts","description":"Is there a workaround in the meantime? 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Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":4,"team_id":1,"tags":["follow-up","vip"],"first_response_at":"2026-03-28T10:18:41Z","resolved_at":"2026-04-02T04:47:41Z","closed_at":"2026-04-02T08:23:41Z","due_at":"2026-03-30T20:40:41Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":401,"created_at":"2026-05-22T09:44:30Z","updated_at":"2026-05-22T09:44:30Z","number":"HD-10401","subject":"Timezone off by one hour in the calendar","description":"This started happening after the last update. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"open","priority":"normal","category":"bug","channel":"email","customer_id":212,"requester_email":"nicolas_morris@northmediasrl.example","assignee_id":null,"team_id":2,"tags":["enterprise"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-05-25T09:44:30Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":402,"created_at":"2026-04-29T03:25:20Z","updated_at":"2026-05-02T02:04:20Z","number":"HD-10402","subject":"Delete my account","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","status":"resolved","priority":"urgent","category":"account","channel":"phone","customer_id":42,"requester_email":"amara_collins@vertexsystemss.example","assignee_id":10,"team_id":1,"tags":["web"],"first_response_at":"2026-04-29T09:37:20Z","resolved_at":"2026-05-02T02:04:20Z","closed_at":null,"due_at":"2026-04-30T03:25:20Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":403,"created_at":"2026-07-15T21:23:29Z","updated_at":"2026-07-21T06:54:29Z","number":"HD-10403","subject":"Merge two accounts","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again. 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Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":261,"requester_email":"layla_brown@silvermarinesr.example","assignee_id":7,"team_id":1,"tags":["enterprise","follow-up"],"first_response_at":"2026-05-03T14:41:58Z","resolved_at":"2026-05-04T14:05:58Z","closed_at":"2026-05-05T14:43:58Z","due_at":"2026-05-03T13:53:58Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":405,"created_at":"2026-06-15T20:30:01Z","updated_at":"2026-06-19T10:39:01Z","number":"HD-10405","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":286,"requester_email":"jack_russo@northmarineco.example","assignee_id":7,"team_id":1,"tags":["web","legacy"],"first_response_at":"2026-06-16T00:02:01Z","resolved_at":"2026-06-19T06:41:01Z","closed_at":"2026-06-19T10:39:01Z","due_at":"2026-06-16T00:30:01Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":406,"created_at":"2026-05-24T04:03:54Z","updated_at":"2026-05-26T19:53:54Z","number":"HD-10406","subject":"Locked out after too many attempts","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":32,"requester_email":"andres_laurent@swiftstudiosa.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-05-24T04:58:54Z","resolved_at":"2026-05-25T14:11:54Z","closed_at":"2026-05-26T19:53:54Z","due_at":"2026-05-24T08:03:54Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":407,"created_at":"2026-04-01T13:12:17Z","updated_at":"2026-04-05T07:29:17Z","number":"HD-10407","subject":"Timezone off by one hour in the calendar","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":231,"requester_email":"bruno_lefebvre@summitholdings.example","assignee_id":13,"team_id":2,"tags":["api"],"first_response_at":"2026-04-02T05:56:17Z","resolved_at":"2026-04-03T00:20:17Z","closed_at":"2026-04-05T07:29:17Z","due_at":"2026-04-02T13:12:17Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":408,"created_at":"2026-08-02T02:29:52Z","updated_at":"2026-08-02T03:48:52Z","number":"HD-10408","subject":"Cannot log in after password reset","description":"Not urgent, just wanted to flag it.","status":"open","priority":"urgent","category":"account","channel":"email","customer_id":194,"requester_email":"olivia_johnson@silverlabsgmbh.example","assignee_id":25,"team_id":4,"tags":["billing"],"first_response_at":"2026-08-02T03:48:52Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-02T03:29:52Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":409,"created_at":"2026-04-20T19:16:23Z","updated_at":"2026-04-26T16:43:23Z","number":"HD-10409","subject":"Timezone off by one hour in the calendar","description":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":299,"requester_email":"hugo_sanchez2@ironfoodsgroup.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-04-23T22:28:23Z","resolved_at":"2026-04-26T16:43:23Z","closed_at":null,"due_at":"2026-04-23T19:16:23Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":410,"created_at":"2026-05-04T00:13:16Z","updated_at":"2026-05-13T04:57:16Z","number":"HD-10410","subject":"Keyboard shortcut for new item","description":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone. 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Thanks in advance for looking into this.","status":"pending","priority":"low","category":"bug","channel":"chat","customer_id":133,"requester_email":"renata_bianchi@vertexfarmsgmb.example","assignee_id":3,"team_id":1,"tags":["api"],"first_response_at":"2026-08-27T16:10:38Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-27T20:04:38Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":418,"created_at":"2026-05-18T11:55:57Z","updated_at":"2026-05-23T16:50:57Z","number":"HD-10418","subject":"Dark mode for the mobile app","description":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":184,"requester_email":"declan_mensah@silvermediainc.example","assignee_id":22,"team_id":4,"tags":["api","vip"],"first_response_at":"2026-05-18T12:16:57Z","resolved_at":"2026-05-21T23:12:57Z","closed_at":"2026-05-23T16:50:57Z","due_at":"2026-05-18T12:55:57Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":419,"created_at":"2026-05-23T22:47:45Z","updated_at":"2026-05-28T05:42:45Z","number":"HD-10419","subject":"Cannot log in after password reset","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":35,"requester_email":"lucia_silva@cobaltstudioll.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-05-25T03:44:45Z","resolved_at":"2026-05-27T19:46:45Z","closed_at":"2026-05-28T05:42:45Z","due_at":"2026-05-24T22:47:45Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":420,"created_at":"2026-04-10T20:50:48Z","updated_at":"2026-04-20T01:19:48Z","number":"HD-10420","subject":"Where are the API docs?","description":"I have already tried clearing the cache and signing in again. 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Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"howto","channel":"web","customer_id":221,"requester_email":"ivy_lewis@greentextiless.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-06-15T07:55:43Z","resolved_at":"2026-06-15T18:56:43Z","closed_at":null,"due_at":"2026-06-15T08:50:43Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":423,"created_at":"2026-04-15T15:51:20Z","updated_at":"2026-04-16T11:04:20Z","number":"HD-10423","subject":"Exporting all my data","description":"Here are the steps to reproduce it. Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"pending","priority":"normal","category":"howto","channel":"web","customer_id":58,"requester_email":"priya_nelson@novamotorsgrou.example","assignee_id":2,"team_id":1,"tags":["api","mobile"],"first_response_at":"2026-04-16T11:04:20Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-18T15:51:20Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":424,"created_at":"2026-08-18T05:59:13Z","updated_at":"2026-08-20T12:56:13Z","number":"HD-10424","subject":"Delete my account","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":146,"requester_email":"oscar_baker@pioneerfarmsgr.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-08-18T14:07:13Z","resolved_at":"2026-08-19T04:36:13Z","closed_at":"2026-08-20T12:56:13Z","due_at":"2026-08-21T05:59:13Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":425,"created_at":"2026-08-01T13:53:21Z","updated_at":"2026-08-03T01:58:21Z","number":"HD-10425","subject":"Change the email on my account","description":"Is there a workaround in the meantime? Let me know if you need screenshots. This started happening after the last update.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":123,"requester_email":"liam_anderson@vertexmediasrl.example","assignee_id":6,"team_id":1,"tags":["legacy","enterprise"],"first_response_at":"2026-08-01T15:46:21Z","resolved_at":"2026-08-03T01:58:21Z","closed_at":null,"due_at":"2026-08-02T13:53:21Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":426,"created_at":"2026-03-20T09:44:28Z","updated_at":"2026-03-25T16:41:28Z","number":"HD-10426","subject":"Cannot log in after password reset","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps. This started happening after the last update.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":150,"requester_email":"arjun_ahmed@greensoftwarea.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-03-20T11:06:28Z","resolved_at":"2026-03-24T00:47:28Z","closed_at":"2026-03-25T16:41:28Z","due_at":"2026-03-20T10:44:28Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":427,"created_at":"2026-05-14T22:31:45Z","updated_at":"2026-05-23T04:34:45Z","number":"HD-10427","subject":"CSV import with custom columns","description":"Let me know if you need screenshots. It happens on both my laptop and my phone. This started happening after the last update.","status":"closed","priority":"low","category":"feature","channel":"email","customer_id":230,"requester_email":"kenji_roux@brightdynamics.example","assignee_id":3,"team_id":1,"tags":["api"],"first_response_at":"2026-05-17T00:23:45Z","resolved_at":"2026-05-20T12:58:45Z","closed_at":"2026-05-23T04:34:45Z","due_at":"2026-05-17T22:31:45Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":428,"created_at":"2026-03-11T12:32:58Z","updated_at":"2026-03-18T04:15:58Z","number":"HD-10428","subject":"Notifications arrive twice","description":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"bug","channel":"chat","customer_id":107,"requester_email":"julian_carter@goldentextiles.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-03-14T20:44:58Z","resolved_at":"2026-03-18T04:15:58Z","closed_at":null,"due_at":"2026-03-14T12:32:58Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":429,"created_at":"2026-03-06T13:31:03Z","updated_at":"2026-03-09T01:02:03Z","number":"HD-10429","subject":"Need a receipt for expense reporting","description":"Let me know if you need screenshots. Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":15,"requester_email":"gabriel_park@cobaltholdings.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-03-07T04:14:03Z","resolved_at":"2026-03-07T18:38:03Z","closed_at":"2026-03-09T01:02:03Z","due_at":"2026-03-07T13:31:03Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":430,"created_at":"2026-03-11T11:57:40Z","updated_at":"2026-03-18T07:20:40Z","number":"HD-10430","subject":"Charged twice this month","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":283,"requester_email":"alice_torres@vertexlogistic.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-03-14T17:57:40Z","resolved_at":"2026-03-15T19:24:40Z","closed_at":"2026-03-18T07:20:40Z","due_at":"2026-03-14T11:57:40Z","sla_breached":true,"satisfaction":3,"message_count":4},{"id":431,"created_at":"2026-05-25T01:33:05Z","updated_at":"2026-05-27T14:07:05Z","number":"HD-10431","subject":"Setting up a custom domain","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"resolved","priority":"low","category":"howto","channel":"email","customer_id":267,"requester_email":"alice_martinez@northmarineinc.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-05-25T05:35:05Z","resolved_at":"2026-05-27T14:07:05Z","closed_at":null,"due_at":"2026-05-26T01:33:05Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":432,"created_at":"2026-07-17T10:56:24Z","updated_at":"2026-07-23T10:53:24Z","number":"HD-10432","subject":"How to invite a read-only user","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":119,"requester_email":"bram_tran@vertexlabsco.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-07-20T08:04:24Z","resolved_at":"2026-07-22T08:39:24Z","closed_at":"2026-07-23T10:53:24Z","due_at":"2026-07-20T10:56:24Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":433,"created_at":"2026-06-04T08:54:25Z","updated_at":"2026-06-06T08:38:25Z","number":"HD-10433","subject":"Can I schedule reports?","description":"Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":8,"requester_email":"youssef_evans@harbormarinegr.example","assignee_id":24,"team_id":4,"tags":["urgent"],"first_response_at":"2026-06-04T09:06:25Z","resolved_at":"2026-06-05T06:22:25Z","closed_at":"2026-06-06T08:38:25Z","due_at":"2026-06-04T09:54:25Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":434,"created_at":"2026-07-14T08:38:23Z","updated_at":"2026-07-14T23:37:23Z","number":"HD-10434","subject":"Invoice shows the wrong company name","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"open","priority":"high","category":"billing","channel":"email","customer_id":274,"requester_email":"bram_scott@primelogistics.example","assignee_id":18,"team_id":3,"tags":["urgent","enterprise"],"first_response_at":"2026-07-14T23:37:23Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-17T08:38:23Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":435,"created_at":"2026-06-16T17:59:41Z","updated_at":"2026-06-20T18:48:41Z","number":"HD-10435","subject":"Export button does nothing","description":"This started happening after the last update. Happy to jump on a call if that helps.","status":"pending","priority":"normal","category":"bug","channel":"email","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":5,"team_id":1,"tags":["web"],"first_response_at":"2026-06-20T18:48:41Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-19T17:59:41Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":436,"created_at":"2026-04-08T10:16:00Z","updated_at":"2026-04-17T00:23:00Z","number":"HD-10436","subject":"How do I set up SSO?","description":"Let me know if you need screenshots. This started happening after the last update.","status":"closed","priority":"low","category":"howto","channel":"web","customer_id":107,"requester_email":"julian_carter@goldentextiles.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-04-10T02:56:00Z","resolved_at":"2026-04-14T03:36:00Z","closed_at":"2026-04-17T00:23:00Z","due_at":"2026-04-11T10:16:00Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":437,"created_at":"2026-06-29T09:00:08Z","updated_at":"2026-07-06T10:41:08Z","number":"HD-10437","subject":"Notifications arrive twice","description":"Is there a workaround in the meantime? Let me know if you need screenshots.","status":"closed","priority":"low","category":"bug","channel":"phone","customer_id":49,"requester_email":"bruno_lefebvre@primefoodsltd.example","assignee_id":9,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-06-29T12:52:08Z","resolved_at":"2026-07-03T19:33:08Z","closed_at":"2026-07-06T10:41:08Z","due_at":"2026-06-29T13:00:08Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":438,"created_at":"2026-07-25T07:39:30Z","updated_at":"2026-07-31T03:57:30Z","number":"HD-10438","subject":"Can I schedule reports?","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":291,"requester_email":"ivy_johnson@cobaltstudioll.example","assignee_id":8,"team_id":1,"tags":["follow-up","api"],"first_response_at":"2026-07-25T19:04:30Z","resolved_at":"2026-07-30T06:12:30Z","closed_at":"2026-07-31T03:57:30Z","due_at":"2026-07-28T07:39:30Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":439,"created_at":"2026-06-20T21:42:19Z","updated_at":"2026-06-27T16:16:19Z","number":"HD-10439","subject":"Shared saved filters","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":157,"requester_email":"diego_martinez@northstudiosrl.example","assignee_id":8,"team_id":1,"tags":["mobile","follow-up"],"first_response_at":"2026-06-22T08:17:19Z","resolved_at":"2026-06-27T01:34:19Z","closed_at":"2026-06-27T16:16:19Z","due_at":"2026-06-21T21:42:19Z","sla_breached":true,"satisfaction":3,"message_count":1},{"id":440,"created_at":"2026-06-17T12:23:39Z","updated_at":"2026-06-20T14:22:39Z","number":"HD-10440","subject":"Export button does nothing","description":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"low","category":"bug","channel":"email","customer_id":70,"requester_email":"santiago_ahmed@ambertextilesl.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-06-18T15:56:39Z","resolved_at":"2026-06-20T14:22:39Z","closed_at":null,"due_at":"2026-06-20T12:23:39Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":441,"created_at":"2026-08-18T10:11:30Z","updated_at":"2026-08-20T21:28:30Z","number":"HD-10441","subject":"How to invite a read-only user","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"howto","channel":"chat","customer_id":122,"requester_email":"nora_bianchi@cobaltdynamics.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-08-18T14:06:30Z","resolved_at":"2026-08-18T19:03:30Z","closed_at":"2026-08-20T21:28:30Z","due_at":"2026-08-18T14:11:30Z","sla_breached":false,"satisfaction":4,"message_count":4},{"id":442,"created_at":"2026-03-30T03:55:06Z","updated_at":"2026-04-03T02:21:06Z","number":"HD-10442","subject":"How do I change my payment method?","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":121,"requester_email":"leon_schmidt@atlassystemssr.example","assignee_id":20,"team_id":3,"tags":["trial"],"first_response_at":"2026-03-31T19:41:06Z","resolved_at":"2026-04-01T22:29:06Z","closed_at":"2026-04-03T02:21:06Z","due_at":"2026-04-02T03:55:06Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":443,"created_at":"2026-07-08T09:31:48Z","updated_at":"2026-07-10T05:32:48Z","number":"HD-10443","subject":"How to invite a read-only user","description":"It happens on both my laptop and my phone. This started happening after the last update. Happy to jump on a call if that helps.","status":"pending","priority":"normal","category":"howto","channel":"web","customer_id":24,"requester_email":"daniel_wright@primesystemsgr.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-07-10T05:32:48Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-11T09:31:48Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":444,"created_at":"2026-04-26T23:17:01Z","updated_at":"2026-04-27T13:10:01Z","number":"HD-10444","subject":"Bulk edit for tags","description":"Here are the steps to reproduce it.","status":"open","priority":"normal","category":"feature","channel":"web","customer_id":297,"requester_email":"hannah_scott@goldenanalytic.example","assignee_id":7,"team_id":1,"tags":["enterprise","follow-up"],"first_response_at":"2026-04-27T13:10:01Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-27T23:17:01Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":445,"created_at":"2026-07-06T19:25:16Z","updated_at":"2026-07-11T20:23:16Z","number":"HD-10445","subject":"Refund not received","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":235,"requester_email":"tomas_suzuki@atlastextilesg.example","assignee_id":19,"team_id":3,"tags":["follow-up"],"first_response_at":"2026-07-07T01:09:16Z","resolved_at":"2026-07-11T19:18:16Z","closed_at":"2026-07-11T20:23:16Z","due_at":"2026-07-06T23:25:16Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":446,"created_at":"2026-05-12T06:39:03Z","updated_at":"2026-05-13T05:48:03Z","number":"HD-10446","subject":"Export button does nothing","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":235,"requester_email":"tomas_suzuki@atlastextilesg.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-05-12T09:41:03Z","resolved_at":"2026-05-13T05:48:03Z","closed_at":null,"due_at":"2026-05-12T10:39:03Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":447,"created_at":"2026-07-18T00:37:41Z","updated_at":"2026-07-22T16:33:41Z","number":"HD-10447","subject":"Invoice shows the wrong company name","description":"This started happening after the last update. Let me know if you need screenshots. Here are the steps to reproduce it.","status":"resolved","priority":"low","category":"billing","channel":"email","customer_id":136,"requester_email":"isabella_brown@primeholdingsl.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-07-21T22:17:41Z","resolved_at":"2026-07-22T16:33:41Z","closed_at":null,"due_at":"2026-07-21T00:37:41Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":448,"created_at":"2026-05-15T03:15:03Z","updated_at":"2026-05-18T08:36:03Z","number":"HD-10448","subject":"Webhooks on invoice paid","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":105,"requester_email":"giulia_carter@pioneerrobotic.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-05-15T03:32:03Z","resolved_at":"2026-05-15T23:03:03Z","closed_at":"2026-05-18T08:36:03Z","due_at":"2026-05-15T04:15:03Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":449,"created_at":"2026-06-23T09:55:24Z","updated_at":"2026-06-29T13:36:24Z","number":"HD-10449","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this. This started happening after the last update.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":70,"requester_email":"santiago_ahmed@ambertextilesl.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-06-24T05:53:24Z","resolved_at":"2026-06-28T06:44:24Z","closed_at":"2026-06-29T13:36:24Z","due_at":"2026-06-26T09:55:24Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":450,"created_at":"2026-03-06T06:55:44Z","updated_at":"2026-03-13T20:48:44Z","number":"HD-10450","subject":"Setting up a custom domain","description":"Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":163,"requester_email":"sofia_turner@atlasstudiopty.example","assignee_id":9,"team_id":1,"tags":["web","follow-up"],"first_response_at":"2026-03-07T11:18:44Z","resolved_at":"2026-03-11T15:43:44Z","closed_at":"2026-03-13T20:48:44Z","due_at":"2026-03-07T06:55:44Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":451,"created_at":"2026-07-31T04:22:12Z","updated_at":"2026-08-07T04:29:12Z","number":"HD-10451","subject":"Notifications arrive twice","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"bug","channel":"chat","customer_id":96,"requester_email":"camila_kim@atlaslogistics.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-08-01T10:54:12Z","resolved_at":"2026-08-05T17:36:12Z","closed_at":"2026-08-07T04:29:12Z","due_at":"2026-08-01T04:22:12Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":452,"created_at":"2026-06-13T06:09:03Z","updated_at":"2026-06-19T06:46:03Z","number":"HD-10452","subject":"How do I change my payment method?","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it. This started happening after the last update.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":27,"requester_email":"marco_jackson@silvermarinegm.example","assignee_id":19,"team_id":3,"tags":["follow-up","enterprise"],"first_response_at":"2026-06-15T04:58:03Z","resolved_at":"2026-06-17T19:12:03Z","closed_at":"2026-06-19T06:46:03Z","due_at":"2026-06-16T06:09:03Z","sla_breached":false,"satisfaction":4,"message_count":4},{"id":453,"created_at":"2026-07-04T13:24:09Z","updated_at":"2026-07-05T22:23:09Z","number":"HD-10453","subject":"Invoice shows the wrong company name","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"pending","priority":"normal","category":"billing","channel":"web","customer_id":81,"requester_email":"nora_martinez@pioneeranalyti.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-07-05T22:23:09Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-05T13:24:09Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":454,"created_at":"2026-06-22T09:59:52Z","updated_at":"2026-06-25T21:40:52Z","number":"HD-10454","subject":"Dashboard shows yesterday’s numbers","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-06-22T13:42:52Z","resolved_at":"2026-06-25T04:08:52Z","closed_at":"2026-06-25T21:40:52Z","due_at":"2026-06-22T13:59:52Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":455,"created_at":"2026-07-14T03:24:59Z","updated_at":"2026-07-16T23:26:59Z","number":"HD-10455","subject":"Timezone off by one hour in the calendar","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again. This started happening after the last update.","status":"closed","priority":"normal","category":"bug","channel":"phone","customer_id":25,"requester_email":"marco_martinez@greenanalytics.example","assignee_id":5,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-07-14T09:25:59Z","resolved_at":"2026-07-15T21:00:59Z","closed_at":"2026-07-16T23:26:59Z","due_at":"2026-07-14T07:24:59Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":456,"created_at":"2026-04-16T04:58:13Z","updated_at":"2026-04-18T12:57:13Z","number":"HD-10456","subject":"Delete my account","description":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":187,"requester_email":"ava_costa@goldenrobotics.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-04-16T06:28:13Z","resolved_at":"2026-04-17T16:04:13Z","closed_at":"2026-04-18T12:57:13Z","due_at":"2026-04-16T08:58:13Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":457,"created_at":"2026-05-09T04:46:56Z","updated_at":"2026-05-14T03:47:56Z","number":"HD-10457","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"phone","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-05-09T10:02:56Z","resolved_at":"2026-05-11T04:02:56Z","closed_at":"2026-05-14T03:47:56Z","due_at":"2026-05-09T08:46:56Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":458,"created_at":"2026-07-13T18:32:03Z","updated_at":"2026-07-23T06:24:03Z","number":"HD-10458","subject":"Need a receipt for expense reporting","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":274,"requester_email":"bram_scott@primelogistics.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-07-17T22:02:03Z","resolved_at":"2026-07-22T10:18:03Z","closed_at":"2026-07-23T06:24:03Z","due_at":"2026-07-16T18:32:03Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":459,"created_at":"2026-07-17T11:55:00Z","updated_at":"2026-07-23T02:00:00Z","number":"HD-10459","subject":"Two-factor codes are rejected","description":"It happens on both my laptop and my phone. 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I have already tried clearing the cache and signing in again. 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Happy to jump on a call if that helps. Thanks in advance for looking into this.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":28,"requester_email":"nora_young@ridgepartnersp.example","assignee_id":5,"team_id":1,"tags":["api","mobile"],"first_response_at":"2026-07-26T07:06:24Z","resolved_at":"2026-07-26T23:30:24Z","closed_at":"2026-07-28T20:10:24Z","due_at":"2026-07-27T13:04:24Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":469,"created_at":"2026-08-15T00:15:50Z","updated_at":"2026-08-16T07:41:50Z","number":"HD-10469","subject":"Locked out after too many attempts","description":"It happens on both my laptop and my phone.","status":"pending","priority":"normal","category":"account","channel":"chat","customer_id":94,"requester_email":"elena_young@harbortextiles.example","assignee_id":12,"team_id":2,"tags":["billing","follow-up"],"first_response_at":"2026-08-16T07:41:50Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-16T00:15:50Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":470,"created_at":"2026-08-14T18:15:20Z","updated_at":"2026-08-15T16:54:20Z","number":"HD-10470","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"bug","channel":"email","customer_id":287,"requester_email":"yuki_tran@ambermediallc.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-08-14T21:34:20Z","resolved_at":"2026-08-15T16:54:20Z","closed_at":null,"due_at":"2026-08-14T22:15:20Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":471,"created_at":"2026-03-29T21:24:59Z","updated_at":"2026-03-30T02:37:59Z","number":"HD-10471","subject":"Need a receipt for expense reporting","description":"It happens on both my laptop and my phone. 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This started happening after the last update.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":1,"requester_email":"oscar_tanaka@goldentradingl.example","assignee_id":9,"team_id":1,"tags":["urgent"],"first_response_at":"2026-05-02T05:33:10Z","resolved_at":"2026-05-05T18:08:10Z","closed_at":"2026-05-05T21:19:10Z","due_at":"2026-05-03T04:55:10Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":491,"created_at":"2026-07-21T16:31:29Z","updated_at":"2026-07-26T14:40:29Z","number":"HD-10491","subject":"Timezone off by one hour in the calendar","description":"Let me know if you need screenshots. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":243,"requester_email":"ines_harris@atlassoftwarec.example","assignee_id":13,"team_id":2,"tags":["trial"],"first_response_at":"2026-07-22T22:54:29Z","resolved_at":"2026-07-25T06:59:29Z","closed_at":"2026-07-26T14:40:29Z","due_at":"2026-07-22T16:31:29Z","sla_breached":true,"satisfaction":2,"message_count":4},{"id":492,"created_at":"2026-04-26T06:00:42Z","updated_at":"2026-04-26T09:20:42Z","number":"HD-10492","subject":"Need a receipt for expense reporting","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"open","priority":"normal","category":"billing","channel":"web","customer_id":277,"requester_email":"oscar_murphy@ironfarmsco.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-04-26T09:20:42Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-26T10:00:42Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":493,"created_at":"2026-03-11T02:20:10Z","updated_at":"2026-03-14T19:36:10Z","number":"HD-10493","subject":"Timezone off by one hour in the calendar","description":"This started happening after the last update. Happy to jump on a call if that helps.","status":"closed","priority":"urgent","category":"bug","channel":"phone","customer_id":147,"requester_email":"aisha_romero@northfoodsag.example","assignee_id":6,"team_id":1,"tags":["follow-up","urgent"],"first_response_at":"2026-03-11T04:00:10Z","resolved_at":"2026-03-12T09:05:10Z","closed_at":"2026-03-14T19:36:10Z","due_at":"2026-03-11T06:20:10Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":494,"created_at":"2026-08-03T06:30:41Z","updated_at":"2026-08-05T17:35:41Z","number":"HD-10494","subject":"Delete my account","description":"It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":201,"requester_email":"tomas_wilson@pioneerworksin.example","assignee_id":12,"team_id":2,"tags":["urgent","follow-up"],"first_response_at":"2026-08-03T10:29:41Z","resolved_at":"2026-08-05T17:35:41Z","closed_at":null,"due_at":"2026-08-04T06:30:41Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":495,"created_at":"2026-07-26T18:39:57Z","updated_at":"2026-08-02T09:58:57Z","number":"HD-10495","subject":"Locked out after too many attempts","description":"Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":72,"requester_email":"youssef_wilson@primemediallc.example","assignee_id":2,"team_id":1,"tags":["vip","mobile"],"first_response_at":"2026-07-26T23:37:57Z","resolved_at":"2026-07-31T14:27:57Z","closed_at":"2026-08-02T09:58:57Z","due_at":"2026-07-26T22:39:57Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":496,"created_at":"2026-07-02T17:19:15Z","updated_at":"2026-07-02T18:12:15Z","number":"HD-10496","subject":"How do I change my payment method?","description":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","status":"open","priority":"normal","category":"billing","channel":"email","customer_id":19,"requester_email":"mia_evans@novaanalyticsg.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-07-02T18:12:15Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-02T21:19:15Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":497,"created_at":"2026-03-09T16:23:26Z","updated_at":"2026-03-12T06:18:26Z","number":"HD-10497","subject":"Keyboard shortcut for new item","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"feature","channel":"phone","customer_id":133,"requester_email":"renata_bianchi@vertexfarmsgmb.example","assignee_id":12,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-03-09T22:06:26Z","resolved_at":"2026-03-12T01:29:26Z","closed_at":"2026-03-12T06:18:26Z","due_at":"2026-03-09T20:23:26Z","sla_breached":true,"satisfaction":2,"message_count":1},{"id":498,"created_at":"2026-03-12T23:03:23Z","updated_at":"2026-03-18T14:57:23Z","number":"HD-10498","subject":"Refund not received","description":"This started happening after the last update. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"billing","channel":"phone","customer_id":26,"requester_email":"mateo_harris@clearmotorsco.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-03-13T02:49:23Z","resolved_at":"2026-03-17T03:28:23Z","closed_at":"2026-03-18T14:57:23Z","due_at":"2026-03-13T03:03:23Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":499,"created_at":"2026-08-10T22:07:05Z","updated_at":"2026-08-14T11:21:05Z","number":"HD-10499","subject":"Proration on the upgrade looks off","description":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots. Thanks in advance for looking into this.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":260,"requester_email":"grace_ferrari@blueworkssrl.example","assignee_id":21,"team_id":3,"tags":["urgent"],"first_response_at":"2026-08-12T05:30:05Z","resolved_at":"2026-08-13T02:31:05Z","closed_at":"2026-08-14T11:21:05Z","due_at":"2026-08-11T22:07:05Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":500,"created_at":"2026-06-29T07:51:17Z","updated_at":"2026-06-30T04:30:17Z","number":"HD-10500","subject":"CSV import with custom columns","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"feature","channel":"web","customer_id":16,"requester_email":"ava_russo@vertexstudioag.example","assignee_id":8,"team_id":1,"tags":["billing","web"],"first_response_at":"2026-06-29T10:46:17Z","resolved_at":"2026-06-30T04:30:17Z","closed_at":null,"due_at":"2026-06-29T11:51:17Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":501,"created_at":"2026-06-28T18:18:32Z","updated_at":"2026-07-05T17:04:32Z","number":"HD-10501","subject":"Proration on the upgrade looks off","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":105,"requester_email":"giulia_carter@pioneerrobotic.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-06-28T19:39:32Z","resolved_at":"2026-07-03T07:39:32Z","closed_at":"2026-07-05T17:04:32Z","due_at":"2026-06-28T19:18:32Z","sla_breached":true,"satisfaction":4,"message_count":4},{"id":502,"created_at":"2026-04-08T18:22:54Z","updated_at":"2026-04-13T05:04:54Z","number":"HD-10502","subject":"Refund not received","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"low","category":"billing","channel":"email","customer_id":173,"requester_email":"gabriel_sato@atlasstudiollc.example","assignee_id":18,"team_id":3,"tags":["trial","vip"],"first_response_at":"2026-04-09T16:00:54Z","resolved_at":"2026-04-13T05:04:54Z","closed_at":null,"due_at":"2026-04-09T18:22:54Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":503,"created_at":"2026-04-30T02:04:01Z","updated_at":"2026-05-02T17:29:01Z","number":"HD-10503","subject":"Export button does nothing","description":"Thanks in advance for looking into this.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":171,"requester_email":"declan_roux@atlassystemslt.example","assignee_id":4,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-05-01T14:51:01Z","resolved_at":"2026-05-02T00:21:01Z","closed_at":"2026-05-02T17:29:01Z","due_at":"2026-05-03T02:04:01Z","sla_breached":false,"satisfaction":3,"message_count":2},{"id":504,"created_at":"2026-08-19T22:12:01Z","updated_at":"2026-08-25T11:08:01Z","number":"HD-10504","subject":"Delete my account","description":"Happy to jump on a call if that helps. This started happening after the last update. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":48,"requester_email":"marco_young@clearlogistics.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-08-19T23:26:01Z","resolved_at":"2026-08-23T20:22:01Z","closed_at":"2026-08-25T11:08:01Z","due_at":"2026-08-20T02:12:01Z","sla_breached":false,"satisfaction":4,"message_count":4},{"id":505,"created_at":"2026-04-28T12:50:41Z","updated_at":"2026-05-01T00:38:41Z","number":"HD-10505","subject":"Need a receipt for expense reporting","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"high","category":"billing","channel":"web","customer_id":272,"requester_email":"hannah_lopez@summitmotorsll.example","assignee_id":19,"team_id":3,"tags":["legacy"],"first_response_at":"2026-04-29T06:19:41Z","resolved_at":"2026-05-01T00:38:41Z","closed_at":null,"due_at":"2026-05-01T12:50:41Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":506,"created_at":"2026-03-19T17:33:15Z","updated_at":"2026-03-21T01:37:15Z","number":"HD-10506","subject":"Need a receipt for expense reporting","description":"Thanks in advance for looking into this. It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"resolved","priority":"urgent","category":"billing","channel":"web","customer_id":190,"requester_email":"noah_anderson@ridgedynamicsl.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-03-20T02:29:15Z","resolved_at":"2026-03-21T01:37:15Z","closed_at":null,"due_at":"2026-03-20T17:33:15Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":507,"created_at":"2026-03-29T06:43:29Z","updated_at":"2026-04-03T18:18:29Z","number":"HD-10507","subject":"How do I change my payment method?","description":"Is there a workaround in the meantime? Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"billing","channel":"phone","customer_id":21,"requester_email":"henry_johnson@primesystemsin.example","assignee_id":21,"team_id":3,"tags":["api","vip"],"first_response_at":"2026-03-29T11:17:29Z","resolved_at":"2026-04-01T05:34:29Z","closed_at":"2026-04-03T18:18:29Z","due_at":"2026-03-29T10:43:29Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":508,"created_at":"2026-06-24T18:51:31Z","updated_at":"2026-06-29T23:55:31Z","number":"HD-10508","subject":"Exporting all my data","description":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime? It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":78,"requester_email":"adrian_davis@deltaroboticsp.example","assignee_id":8,"team_id":1,"tags":["urgent","enterprise"],"first_response_at":"2026-06-25T20:52:31Z","resolved_at":"2026-06-29T00:14:31Z","closed_at":"2026-06-29T23:55:31Z","due_at":"2026-06-25T18:51:31Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":509,"created_at":"2026-06-17T09:19:40Z","updated_at":"2026-06-23T10:29:40Z","number":"HD-10509","subject":"Can I schedule reports?","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-06-17T14:49:40Z","resolved_at":"2026-06-20T14:05:40Z","closed_at":"2026-06-23T10:29:40Z","due_at":"2026-06-17T13:19:40Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":510,"created_at":"2026-08-15T00:40:58Z","updated_at":"2026-08-18T05:27:58Z","number":"HD-10510","subject":"Delete my account","description":"Thanks in advance for looking into this. It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"account","channel":"email","customer_id":87,"requester_email":"yuki_taylor@novadynamicsag.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-08-15T12:17:58Z","resolved_at":"2026-08-18T05:27:58Z","closed_at":null,"due_at":"2026-08-16T00:40:58Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":511,"created_at":"2026-07-29T12:16:59Z","updated_at":"2026-08-07T08:06:59Z","number":"HD-10511","subject":"Notifications arrive twice","description":"Happy to jump on a call if that helps. Is there a workaround in the meantime? Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":63,"requester_email":"leon_abebe@ridgeanalytics.example","assignee_id":15,"team_id":2,"tags":["enterprise","api"],"first_response_at":"2026-08-02T15:22:59Z","resolved_at":"2026-08-07T08:06:59Z","closed_at":null,"due_at":"2026-08-01T12:16:59Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":512,"created_at":"2026-04-29T17:40:40Z","updated_at":"2026-05-02T06:46:40Z","number":"HD-10512","subject":"How to invite a read-only user","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":60,"requester_email":"rosa_schneider@cobaltstudiogm.example","assignee_id":25,"team_id":4,"tags":["mobile"],"first_response_at":"2026-04-29T18:07:40Z","resolved_at":"2026-04-30T18:55:40Z","closed_at":"2026-05-02T06:46:40Z","due_at":"2026-04-29T18:40:40Z","sla_breached":false,"satisfaction":1,"message_count":2},{"id":513,"created_at":"2026-03-28T11:11:27Z","updated_at":"2026-03-30T18:48:27Z","number":"HD-10513","subject":"Shared saved filters","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. This started happening after the last update.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":249,"requester_email":"anouk_tanaka@silverrobotics.example","assignee_id":10,"team_id":1,"tags":["urgent","mobile"],"first_response_at":"2026-03-28T14:06:27Z","resolved_at":"2026-03-30T02:25:27Z","closed_at":"2026-03-30T18:48:27Z","due_at":"2026-03-28T15:11:27Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":514,"created_at":"2026-05-15T02:34:32Z","updated_at":"2026-05-21T14:18:32Z","number":"HD-10514","subject":"Bulk edit for tags","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":294,"requester_email":"youssef_turner@blueworksag.example","assignee_id":9,"team_id":1,"tags":["legacy"],"first_response_at":"2026-05-17T10:38:32Z","resolved_at":"2026-05-19T05:44:32Z","closed_at":"2026-05-21T14:18:32Z","due_at":"2026-05-18T02:34:32Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":515,"created_at":"2026-04-03T19:14:08Z","updated_at":"2026-04-07T03:54:08Z","number":"HD-10515","subject":"Setting up a custom domain","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":83,"requester_email":"priya_jackson@ridgemotorsgmb.example","assignee_id":7,"team_id":1,"tags":["web","vip"],"first_response_at":"2026-04-03T21:38:08Z","resolved_at":"2026-04-04T14:56:08Z","closed_at":"2026-04-07T03:54:08Z","due_at":"2026-04-03T23:14:08Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":516,"created_at":"2026-06-05T13:33:06Z","updated_at":"2026-06-08T13:36:06Z","number":"HD-10516","subject":"How to invite a read-only user","description":"This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"howto","channel":"chat","customer_id":207,"requester_email":"alice_white@vertexpartners.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-06-06T15:29:06Z","resolved_at":"2026-06-07T05:10:06Z","closed_at":"2026-06-08T13:36:06Z","due_at":"2026-06-06T13:33:06Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":517,"created_at":"2026-07-27T10:37:40Z","updated_at":"2026-08-03T13:58:40Z","number":"HD-10517","subject":"Change the email on my account","description":"It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":256,"requester_email":"lucas_weber@ridgelabssrl.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-07-28T17:21:40Z","resolved_at":"2026-08-02T10:19:40Z","closed_at":"2026-08-03T13:58:40Z","due_at":"2026-07-28T10:37:40Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":518,"created_at":"2026-07-21T13:54:44Z","updated_at":"2026-07-27T10:28:44Z","number":"HD-10518","subject":"Notifications arrive twice","description":"Let me know if you need screenshots. It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":194,"requester_email":"olivia_johnson@silverlabsgmbh.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-07-21T14:03:44Z","resolved_at":"2026-07-24T13:12:44Z","closed_at":"2026-07-27T10:28:44Z","due_at":"2026-07-21T14:54:44Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":519,"created_at":"2026-04-17T19:54:48Z","updated_at":"2026-04-18T19:01:48Z","number":"HD-10519","subject":"Where are the API docs?","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":183,"requester_email":"omar_nelson@clearmarinepty.example","assignee_id":6,"team_id":1,"tags":["web","trial"],"first_response_at":"2026-04-18T02:54:48Z","resolved_at":"2026-04-18T13:53:48Z","closed_at":"2026-04-18T19:01:48Z","due_at":"2026-04-20T19:54:48Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":520,"created_at":"2026-08-29T19:12:30Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10520","subject":"How do I set up SSO?","description":"Thanks in advance for looking into this. Let me know if you need screenshots. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"howto","channel":"chat","customer_id":199,"requester_email":"nina_morris@greendynamicsl.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-09-01T19:12:30Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":521,"created_at":"2026-05-15T04:42:53Z","updated_at":"2026-05-20T03:26:53Z","number":"HD-10521","subject":"Locked out after too many attempts","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it. Let me know if you need screenshots.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":15,"requester_email":"gabriel_park@cobaltholdings.example","assignee_id":5,"team_id":1,"tags":["web"],"first_response_at":"2026-05-15T20:53:53Z","resolved_at":"2026-05-18T01:48:53Z","closed_at":"2026-05-20T03:26:53Z","due_at":"2026-05-16T04:42:53Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":522,"created_at":"2026-04-21T10:19:35Z","updated_at":"2026-04-28T06:06:35Z","number":"HD-10522","subject":"Where are the API docs?","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":70,"requester_email":"santiago_ahmed@ambertextilesl.example","assignee_id":13,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-04-24T16:55:35Z","resolved_at":"2026-04-27T03:34:35Z","closed_at":"2026-04-28T06:06:35Z","due_at":"2026-04-24T10:19:35Z","sla_breached":true,"satisfaction":5,"message_count":6},{"id":523,"created_at":"2026-05-24T17:15:05Z","updated_at":"2026-05-28T22:48:05Z","number":"HD-10523","subject":"Webhooks on invoice paid","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it. Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"feature","channel":"api","customer_id":109,"requester_email":"lucas_sanchez@brightsoftware.example","assignee_id":25,"team_id":4,"tags":["trial","web"],"first_response_at":"2026-05-24T17:56:05Z","resolved_at":"2026-05-28T22:48:05Z","closed_at":null,"due_at":"2026-05-24T18:15:05Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":524,"created_at":"2026-07-25T12:25:28Z","updated_at":"2026-07-27T22:34:28Z","number":"HD-10524","subject":"How do I change my payment method?","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"billing","channel":"chat","customer_id":133,"requester_email":"renata_bianchi@vertexfarmsgmb.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-07-25T13:41:28Z","resolved_at":"2026-07-26T07:58:28Z","closed_at":"2026-07-27T22:34:28Z","due_at":"2026-07-25T16:25:28Z","sla_breached":false,"satisfaction":2,"message_count":2},{"id":525,"created_at":"2026-03-06T03:54:03Z","updated_at":"2026-03-11T09:36:03Z","number":"HD-10525","subject":"Charged twice this month","description":"Here are the steps to reproduce it. Thanks in advance for looking into this. This started happening after the last update.","status":"resolved","priority":"normal","category":"billing","channel":"web","customer_id":80,"requester_email":"sinead_davis@cobaltsoftware.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-03-06T17:28:03Z","resolved_at":"2026-03-11T09:36:03Z","closed_at":null,"due_at":"2026-03-09T03:54:03Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":526,"created_at":"2026-03-12T02:54:42Z","updated_at":"2026-03-17T06:34:42Z","number":"HD-10526","subject":"Notifications arrive twice","description":"It happens on both my laptop and my phone. Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":82,"requester_email":"fatima_mensah@silverenergyin.example","assignee_id":4,"team_id":1,"tags":["trial"],"first_response_at":"2026-03-13T11:51:42Z","resolved_at":"2026-03-14T22:55:42Z","closed_at":"2026-03-17T06:34:42Z","due_at":"2026-03-13T02:54:42Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":527,"created_at":"2026-07-31T11:27:27Z","updated_at":"2026-08-04T16:00:27Z","number":"HD-10527","subject":"Timezone off by one hour in the calendar","description":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","status":"closed","priority":"urgent","category":"bug","channel":"web","customer_id":265,"requester_email":"mikkel_roberts@harbormediaag.example","assignee_id":2,"team_id":1,"tags":["legacy"],"first_response_at":"2026-07-31T22:28:27Z","resolved_at":"2026-08-03T16:33:27Z","closed_at":"2026-08-04T16:00:27Z","due_at":"2026-08-01T11:27:27Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":528,"created_at":"2026-08-06T21:32:37Z","updated_at":"2026-08-11T05:37:37Z","number":"HD-10528","subject":"How do I change my payment method?","description":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":65,"requester_email":"layla_miller@silverrobotics.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-08-07T03:28:37Z","resolved_at":"2026-08-08T11:14:37Z","closed_at":"2026-08-11T05:37:37Z","due_at":"2026-08-07T01:32:37Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":529,"created_at":"2026-04-06T02:03:29Z","updated_at":"2026-04-11T18:30:29Z","number":"HD-10529","subject":"Shared saved filters","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":66,"requester_email":"felix_walker@atlasworkssa.example","assignee_id":3,"team_id":1,"tags":["billing"],"first_response_at":"2026-04-06T21:40:29Z","resolved_at":"2026-04-08T21:14:29Z","closed_at":"2026-04-11T18:30:29Z","due_at":"2026-04-07T02:03:29Z","sla_breached":false,"satisfaction":4,"message_count":6},{"id":530,"created_at":"2026-08-06T06:28:58Z","updated_at":"2026-08-12T14:44:58Z","number":"HD-10530","subject":"Merge two accounts","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":288,"requester_email":"facundo_collins@pioneermotorsg.example","assignee_id":6,"team_id":1,"tags":["enterprise","billing"],"first_response_at":"2026-08-07T14:00:58Z","resolved_at":"2026-08-10T21:54:58Z","closed_at":"2026-08-12T14:44:58Z","due_at":"2026-08-07T06:28:58Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":531,"created_at":"2026-05-05T04:15:25Z","updated_at":"2026-05-09T21:38:25Z","number":"HD-10531","subject":"Two-factor codes are rejected","description":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":153,"requester_email":"ava_hall@clearfarmsgrou.example","assignee_id":5,"team_id":1,"tags":["legacy","billing"],"first_response_at":"2026-05-06T00:59:25Z","resolved_at":"2026-05-09T08:27:25Z","closed_at":"2026-05-09T21:38:25Z","due_at":"2026-05-06T04:15:25Z","sla_breached":false,"satisfaction":5,"message_count":6},{"id":532,"created_at":"2026-04-09T07:22:13Z","updated_at":"2026-04-17T03:00:13Z","number":"HD-10532","subject":"Refund not received","description":"Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":117,"requester_email":"camila_brown@northroboticsg.example","assignee_id":20,"team_id":3,"tags":["legacy"],"first_response_at":"2026-04-13T10:07:13Z","resolved_at":"2026-04-17T00:27:13Z","closed_at":"2026-04-17T03:00:13Z","due_at":"2026-04-12T07:22:13Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":533,"created_at":"2026-04-14T18:33:42Z","updated_at":"2026-04-19T22:25:42Z","number":"HD-10533","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone.","status":"resolved","priority":"low","category":"bug","channel":"web","customer_id":91,"requester_email":"ingrid_mensah@cleardynamicss.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-04-16T00:37:42Z","resolved_at":"2026-04-19T22:25:42Z","closed_at":null,"due_at":"2026-04-17T18:33:42Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":534,"created_at":"2026-04-30T09:00:03Z","updated_at":"2026-05-05T06:19:03Z","number":"HD-10534","subject":"Locked out after too many attempts","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":285,"requester_email":"oscar_rossi@cobaltenergyco.example","assignee_id":2,"team_id":1,"tags":["web","trial"],"first_response_at":"2026-04-30T18:15:03Z","resolved_at":"2026-05-04T20:02:03Z","closed_at":"2026-05-05T06:19:03Z","due_at":"2026-05-01T09:00:03Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":535,"created_at":"2026-07-22T20:41:45Z","updated_at":"2026-07-29T21:28:45Z","number":"HD-10535","subject":"Crash when opening a large report","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":226,"requester_email":"lucas_lewis@ridgeenergyinc.example","assignee_id":8,"team_id":1,"tags":["mobile","follow-up"],"first_response_at":"2026-07-25T12:02:45Z","resolved_at":"2026-07-29T01:52:45Z","closed_at":"2026-07-29T21:28:45Z","due_at":"2026-07-25T20:41:45Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":536,"created_at":"2026-06-12T01:15:18Z","updated_at":"2026-06-15T18:59:18Z","number":"HD-10536","subject":"Charged twice this month","description":"This started happening after the last update. Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":48,"requester_email":"marco_young@clearlogistics.example","assignee_id":21,"team_id":3,"tags":["vip"],"first_response_at":"2026-06-12T07:38:18Z","resolved_at":"2026-06-15T01:05:18Z","closed_at":"2026-06-15T18:59:18Z","due_at":"2026-06-12T05:15:18Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":537,"created_at":"2026-08-27T12:10:57Z","updated_at":"2026-08-30T18:53:57Z","number":"HD-10537","subject":"Export button does nothing","description":"Is there a workaround in the meantime? It happens on both my laptop and my phone. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":113,"requester_email":"adrian_brown@ambertextilesl.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-08-27T15:14:57Z","resolved_at":"2026-08-30T14:16:57Z","closed_at":"2026-08-30T18:53:57Z","due_at":"2026-08-27T16:10:57Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":538,"created_at":"2026-03-17T04:14:46Z","updated_at":"2026-03-17T19:16:46Z","number":"HD-10538","subject":"Delete my account","description":"Happy to jump on a call if that helps. Let me know if you need screenshots. Thanks in advance for looking into this.","status":"open","priority":"low","category":"account","channel":"email","customer_id":278,"requester_email":"zoe_bianchi@blueanalyticsp.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-03-17T19:16:46Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-18T04:14:46Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":539,"created_at":"2026-05-08T14:34:02Z","updated_at":"2026-05-14T09:35:02Z","number":"HD-10539","subject":"Change the email on my account","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":209,"requester_email":"clara_wilson@cobaltlabsltd.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-05-09T04:28:02Z","resolved_at":"2026-05-13T07:00:02Z","closed_at":"2026-05-14T09:35:02Z","due_at":"2026-05-11T14:34:02Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":540,"created_at":"2026-05-31T05:56:59Z","updated_at":"2026-06-04T19:56:59Z","number":"HD-10540","subject":"Need a receipt for expense reporting","description":"Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"billing","channel":"web","customer_id":269,"requester_email":"grace_park@primetradinglt.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-05-31T06:36:59Z","resolved_at":"2026-06-04T11:50:59Z","closed_at":"2026-06-04T19:56:59Z","due_at":"2026-05-31T06:56:59Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":541,"created_at":"2026-07-31T15:02:52Z","updated_at":"2026-08-01T08:01:52Z","number":"HD-10541","subject":"CSV import with custom columns","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","status":"pending","priority":"low","category":"feature","channel":"chat","customer_id":256,"requester_email":"lucas_weber@ridgelabssrl.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-08-01T08:01:52Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-01T15:02:52Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":542,"created_at":"2026-06-26T07:26:21Z","updated_at":"2026-06-30T19:58:21Z","number":"HD-10542","subject":"Change the email on my account","description":"Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":156,"requester_email":"nicolas_khan@vertexfarmsag.example","assignee_id":3,"team_id":1,"tags":["api"],"first_response_at":"2026-06-27T00:50:21Z","resolved_at":"2026-06-28T20:50:21Z","closed_at":"2026-06-30T19:58:21Z","due_at":"2026-06-27T07:26:21Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":543,"created_at":"2026-08-20T09:07:07Z","updated_at":"2026-08-27T13:22:07Z","number":"HD-10543","subject":"Dark mode for the mobile app","description":"Thanks in advance for looking into this. Let me know if you need screenshots.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":244,"requester_email":"theo_tran@cobaltmarinegr.example","assignee_id":6,"team_id":1,"tags":["web"],"first_response_at":"2026-08-25T04:01:07Z","resolved_at":"2026-08-26T08:30:07Z","closed_at":"2026-08-27T13:22:07Z","due_at":"2026-08-23T09:07:07Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":544,"created_at":"2026-04-04T02:05:53Z","updated_at":"2026-04-07T05:18:53Z","number":"HD-10544","subject":"Refund not received","description":"Not urgent, just wanted to flag it. Let me know if you need screenshots. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":42,"requester_email":"amara_collins@vertexsystemss.example","assignee_id":20,"team_id":3,"tags":["billing"],"first_response_at":"2026-04-05T00:28:53Z","resolved_at":"2026-04-06T14:45:53Z","closed_at":"2026-04-07T05:18:53Z","due_at":"2026-04-05T02:05:53Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":545,"created_at":"2026-06-01T15:35:39Z","updated_at":"2026-06-07T08:53:39Z","number":"HD-10545","subject":"Where are the API docs?","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":273,"requester_email":"lucas_young@silvertradinga.example","assignee_id":17,"team_id":2,"tags":["mobile","enterprise"],"first_response_at":"2026-06-04T05:01:39Z","resolved_at":"2026-06-07T05:42:39Z","closed_at":"2026-06-07T08:53:39Z","due_at":"2026-06-04T15:35:39Z","sla_breached":false,"satisfaction":4,"message_count":6},{"id":546,"created_at":"2026-05-28T00:30:43Z","updated_at":"2026-05-30T02:27:43Z","number":"HD-10546","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":104,"requester_email":"ingrid_martinez@greenmediagrou.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-05-29T07:36:43Z","resolved_at":"2026-05-29T23:45:43Z","closed_at":"2026-05-30T02:27:43Z","due_at":"2026-05-29T00:30:43Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":547,"created_at":"2026-03-20T20:43:50Z","updated_at":"2026-03-23T04:14:50Z","number":"HD-10547","subject":"Merge two accounts","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":188,"requester_email":"amara_lewis@clearstudioinc.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-03-20T21:23:50Z","resolved_at":"2026-03-22T14:41:50Z","closed_at":"2026-03-23T04:14:50Z","due_at":"2026-03-21T00:43:50Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":548,"created_at":"2026-08-12T21:41:15Z","updated_at":"2026-08-20T13:03:15Z","number":"HD-10548","subject":"Change the email on my account","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"account","channel":"phone","customer_id":213,"requester_email":"ines_jones@summitdynamics.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-08-17T05:42:15Z","resolved_at":"2026-08-19T00:52:15Z","closed_at":"2026-08-20T13:03:15Z","due_at":"2026-08-15T21:41:15Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":549,"created_at":"2026-05-26T11:19:52Z","updated_at":"2026-05-29T03:03:52Z","number":"HD-10549","subject":"How to invite a read-only user","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":203,"requester_email":"martina_mitchell@harborsupplyll.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-05-27T08:37:52Z","resolved_at":"2026-05-28T10:58:52Z","closed_at":"2026-05-29T03:03:52Z","due_at":"2026-05-27T11:19:52Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":550,"created_at":"2026-05-08T08:15:59Z","updated_at":"2026-05-13T14:07:59Z","number":"HD-10550","subject":"Locked out after too many attempts","description":"Here are the steps to reproduce it.","status":"resolved","priority":"urgent","category":"account","channel":"chat","customer_id":283,"requester_email":"alice_torres@vertexlogistic.example","assignee_id":4,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-05-09T22:55:59Z","resolved_at":"2026-05-13T14:07:59Z","closed_at":null,"due_at":"2026-05-11T08:15:59Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":551,"created_at":"2026-04-09T04:37:23Z","updated_at":"2026-04-15T05:48:23Z","number":"HD-10551","subject":"Locked out after too many attempts","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"urgent","category":"account","channel":"email","customer_id":144,"requester_email":"yuki_gonzalez@goldenmarinelt.example","assignee_id":14,"team_id":2,"tags":["billing"],"first_response_at":"2026-04-10T16:55:23Z","resolved_at":"2026-04-12T14:54:23Z","closed_at":"2026-04-15T05:48:23Z","due_at":"2026-04-10T04:37:23Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":552,"created_at":"2026-06-11T23:47:59Z","updated_at":"2026-06-15T07:32:59Z","number":"HD-10552","subject":"CSV import with custom columns","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","status":"closed","priority":"low","category":"feature","channel":"chat","customer_id":231,"requester_email":"bruno_lefebvre@summitholdings.example","assignee_id":11,"team_id":2,"tags":["urgent"],"first_response_at":"2026-06-12T06:33:59Z","resolved_at":"2026-06-12T10:49:59Z","closed_at":"2026-06-15T07:32:59Z","due_at":"2026-06-12T23:47:59Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":553,"created_at":"2026-07-23T01:03:01Z","updated_at":"2026-07-23T01:55:01Z","number":"HD-10553","subject":"How do I change my payment method?","description":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","status":"open","priority":"high","category":"billing","channel":"web","customer_id":30,"requester_email":"olivia_kim@harborenergyin.example","assignee_id":20,"team_id":3,"tags":["billing","legacy"],"first_response_at":"2026-07-23T01:55:01Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-23T02:03:01Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":554,"created_at":"2026-07-04T14:08:28Z","updated_at":"2026-07-08T03:29:28Z","number":"HD-10554","subject":"Notifications arrive twice","description":"It happens on both my laptop and my phone. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":193,"requester_email":"hugo_tanaka@goldenmarinesr.example","assignee_id":3,"team_id":1,"tags":["urgent"],"first_response_at":"2026-07-05T07:09:28Z","resolved_at":"2026-07-06T11:17:28Z","closed_at":"2026-07-08T03:29:28Z","due_at":"2026-07-05T14:08:28Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":555,"created_at":"2026-08-29T03:55:05Z","updated_at":"2026-08-31T06:04:05Z","number":"HD-10555","subject":"Proration on the upgrade looks off","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"billing","channel":"web","customer_id":238,"requester_email":"amara_adams@summitsystemsp.example","assignee_id":18,"team_id":3,"tags":["urgent"],"first_response_at":"2026-08-30T14:18:05Z","resolved_at":"2026-08-31T06:04:05Z","closed_at":null,"due_at":"2026-09-01T03:55:05Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":556,"created_at":"2026-08-28T20:13:44Z","updated_at":"2026-08-31T14:45:44Z","number":"HD-10556","subject":"Keyboard shortcut for new item","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":43,"requester_email":"freya_park@atlasanalytics.example","assignee_id":3,"team_id":1,"tags":["api"],"first_response_at":"2026-08-29T09:45:44Z","resolved_at":"2026-08-29T17:39:44Z","closed_at":"2026-08-31T14:45:44Z","due_at":"2026-08-29T20:13:44Z","sla_breached":false,"satisfaction":3,"message_count":1},{"id":557,"created_at":"2026-04-25T08:08:32Z","updated_at":"2026-04-27T23:28:32Z","number":"HD-10557","subject":"Cannot log in after password reset","description":"Is there a workaround in the meantime?","status":"closed","priority":"high","category":"account","channel":"email","customer_id":105,"requester_email":"giulia_carter@pioneerrobotic.example","assignee_id":22,"team_id":4,"tags":["urgent"],"first_response_at":"2026-04-25T09:40:32Z","resolved_at":"2026-04-27T01:13:32Z","closed_at":"2026-04-27T23:28:32Z","due_at":"2026-04-25T09:08:32Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":558,"created_at":"2026-08-13T19:58:43Z","updated_at":"2026-08-19T15:50:43Z","number":"HD-10558","subject":"Delete my account","description":"Our whole team is affected, so this is fairly urgent. 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Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":47,"requester_email":"rafael_adams@silverrobotics.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-05-10T16:09:20Z","resolved_at":"2026-05-14T03:17:20Z","closed_at":"2026-05-14T13:30:20Z","due_at":"2026-05-10T01:50:20Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":566,"created_at":"2026-04-16T21:00:33Z","updated_at":"2026-04-24T04:03:33Z","number":"HD-10566","subject":"CSV import with custom columns","description":"Is there a workaround in the meantime?","status":"closed","priority":"urgent","category":"feature","channel":"phone","customer_id":291,"requester_email":"ivy_johnson@cobaltstudioll.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-04-18T20:38:33Z","resolved_at":"2026-04-22T09:25:33Z","closed_at":"2026-04-24T04:03:33Z","due_at":"2026-04-19T21:00:33Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":567,"created_at":"2026-08-14T22:37:10Z","updated_at":"2026-08-18T16:27:10Z","number":"HD-10567","subject":"Two-factor codes are rejected","description":"Let me know if you need screenshots. Is there a workaround in the meantime? Not urgent, just wanted to flag it.","status":"closed","priority":"urgent","category":"account","channel":"email","customer_id":105,"requester_email":"giulia_carter@pioneerrobotic.example","assignee_id":22,"team_id":4,"tags":["legacy"],"first_response_at":"2026-08-14T23:08:10Z","resolved_at":"2026-08-15T17:38:10Z","closed_at":"2026-08-18T16:27:10Z","due_at":"2026-08-14T23:37:10Z","sla_breached":false,"satisfaction":2,"message_count":3},{"id":568,"created_at":"2026-05-21T19:52:25Z","updated_at":"2026-05-28T00:02:25Z","number":"HD-10568","subject":"Delete my account","description":"I have already tried clearing the cache and signing in again. This started happening after the last update. 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Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":4,"requester_email":"facundo_green@brightenergypt.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-06-30T12:31:04Z","resolved_at":"2026-07-04T19:15:04Z","closed_at":"2026-07-06T03:31:04Z","due_at":"2026-06-30T13:22:04Z","sla_breached":false,"satisfaction":3,"message_count":2},{"id":571,"created_at":"2026-08-31T21:33:35Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10571","subject":"Invoice shows the wrong company name","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":12,"requester_email":"tomas_taylor@greensoftwares.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-09-01T10:56:35Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-09-01T21:33:35Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":572,"created_at":"2026-05-19T03:30:46Z","updated_at":"2026-05-22T08:09:46Z","number":"HD-10572","subject":"Can I schedule reports?","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":24,"requester_email":"daniel_wright@primesystemsgr.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-05-20T11:13:46Z","resolved_at":"2026-05-22T04:52:46Z","closed_at":"2026-05-22T08:09:46Z","due_at":"2026-05-22T03:30:46Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":573,"created_at":"2026-07-30T11:57:38Z","updated_at":"2026-08-09T06:54:38Z","number":"HD-10573","subject":"Where are the API docs?","description":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":240,"requester_email":"lucia_russo@harborfoodssrl.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-08-02T01:13:38Z","resolved_at":"2026-08-06T18:39:38Z","closed_at":"2026-08-09T06:54:38Z","due_at":"2026-08-02T11:57:38Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":574,"created_at":"2026-03-13T18:24:56Z","updated_at":"2026-03-19T22:32:56Z","number":"HD-10574","subject":"Exporting all my data","description":"Here are the steps to reproduce it.","status":"closed","priority":"low","category":"howto","channel":"phone","customer_id":93,"requester_email":"fatima_tran@pioneertextile.example","assignee_id":9,"team_id":1,"tags":["legacy","mobile"],"first_response_at":"2026-03-14T18:49:56Z","resolved_at":"2026-03-17T16:50:56Z","closed_at":"2026-03-19T22:32:56Z","due_at":"2026-03-14T18:24:56Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":575,"created_at":"2026-03-15T23:03:33Z","updated_at":"2026-03-21T11:28:33Z","number":"HD-10575","subject":"How do I change my payment method?","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":131,"requester_email":"sam_nelson@silverlogistic.example","assignee_id":21,"team_id":3,"tags":["trial","enterprise"],"first_response_at":"2026-03-18T21:07:33Z","resolved_at":"2026-03-19T00:53:33Z","closed_at":"2026-03-21T11:28:33Z","due_at":"2026-03-18T23:03:33Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":576,"created_at":"2026-05-29T09:50:43Z","updated_at":"2026-06-03T04:01:43Z","number":"HD-10576","subject":"Need a receipt for expense reporting","description":"It happens on both my laptop and my phone. 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Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":113,"requester_email":"adrian_brown@ambertextilesl.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-07-14T19:30:04Z","resolved_at":"2026-07-18T03:29:04Z","closed_at":null,"due_at":"2026-07-14T21:03:04Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":578,"created_at":"2026-07-02T21:50:52Z","updated_at":"2026-07-06T16:07:52Z","number":"HD-10578","subject":"Cannot log in after password reset","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it. 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Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":28,"requester_email":"nora_young@ridgepartnersp.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-04-21T21:26:10Z","resolved_at":"2026-04-26T05:39:10Z","closed_at":"2026-04-27T04:23:10Z","due_at":"2026-04-24T20:16:10Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":585,"created_at":"2026-05-13T01:13:04Z","updated_at":"2026-05-20T07:19:04Z","number":"HD-10585","subject":"Timezone off by one hour in the calendar","description":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":114,"requester_email":"sven_ferrari@clearfarmsptyl.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-05-14T02:33:04Z","resolved_at":"2026-05-17T21:32:04Z","closed_at":"2026-05-20T07:19:04Z","due_at":"2026-05-16T01:13:04Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":586,"created_at":"2026-08-03T11:51:24Z","updated_at":"2026-08-05T08:15:24Z","number":"HD-10586","subject":"How to invite a read-only user","description":"Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"howto","channel":"web","customer_id":204,"requester_email":"emilia_king@silverfarmsllc.example","assignee_id":8,"team_id":1,"tags":["trial","mobile"],"first_response_at":"2026-08-03T16:19:24Z","resolved_at":"2026-08-05T08:15:24Z","closed_at":null,"due_at":"2026-08-03T15:51:24Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":587,"created_at":"2026-08-17T07:52:42Z","updated_at":"2026-08-21T15:25:42Z","number":"HD-10587","subject":"Search returns no results for exact matches","description":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"resolved","priority":"low","category":"bug","channel":"web","customer_id":31,"requester_email":"nicolas_fischer@cobaltmediapty.example","assignee_id":3,"team_id":1,"tags":["mobile"],"first_response_at":"2026-08-20T14:38:42Z","resolved_at":"2026-08-21T15:25:42Z","closed_at":null,"due_at":"2026-08-20T07:52:42Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":588,"created_at":"2026-08-24T22:11:36Z","updated_at":"2026-08-25T22:55:36Z","number":"HD-10588","subject":"Cannot log in after password reset","description":"Let me know if you need screenshots. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":88,"requester_email":"liam_thomas@vertexstudiosa.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-08-25T00:58:36Z","resolved_at":"2026-08-25T17:24:36Z","closed_at":"2026-08-25T22:55:36Z","due_at":"2026-08-25T02:11:36Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":589,"created_at":"2026-04-30T23:51:05Z","updated_at":"2026-05-08T13:45:05Z","number":"HD-10589","subject":"Export button does nothing","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":84,"requester_email":"arjun_evans@atlasdynamicss.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-05-01T01:57:05Z","resolved_at":"2026-05-05T22:54:05Z","closed_at":"2026-05-08T13:45:05Z","due_at":"2026-05-01T23:51:05Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":590,"created_at":"2026-08-20T11:11:39Z","updated_at":"2026-08-24T18:13:39Z","number":"HD-10590","subject":"How to invite a read-only user","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime? Happy to jump on a call if that helps.","status":"resolved","priority":"normal","category":"howto","channel":"email","customer_id":258,"requester_email":"ruby_fischer@cobaltrobotics.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-08-21T06:35:39Z","resolved_at":"2026-08-24T18:13:39Z","closed_at":null,"due_at":"2026-08-21T11:11:39Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":591,"created_at":"2026-03-26T05:11:51Z","updated_at":"2026-03-28T12:36:51Z","number":"HD-10591","subject":"Crash when opening a large report","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":252,"requester_email":"daniel_roberts@novaroboticsin.example","assignee_id":9,"team_id":1,"tags":["billing"],"first_response_at":"2026-03-27T06:51:51Z","resolved_at":"2026-03-28T06:45:51Z","closed_at":"2026-03-28T12:36:51Z","due_at":"2026-03-27T05:11:51Z","sla_breached":true,"satisfaction":2,"message_count":2},{"id":592,"created_at":"2026-08-03T22:00:37Z","updated_at":"2026-08-04T12:43:37Z","number":"HD-10592","subject":"How do I change my payment method?","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"billing","channel":"chat","customer_id":268,"requester_email":"felix_king@silvermotorsll.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-08-04T02:28:37Z","resolved_at":"2026-08-04T03:36:37Z","closed_at":"2026-08-04T12:43:37Z","due_at":"2026-08-04T02:00:37Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":593,"created_at":"2026-04-18T21:55:41Z","updated_at":"2026-04-22T06:44:41Z","number":"HD-10593","subject":"Dark mode for the mobile app","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":38,"requester_email":"mateo_stewart@vertexenergyag.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-04-21T06:59:41Z","resolved_at":"2026-04-22T01:40:41Z","closed_at":"2026-04-22T06:44:41Z","due_at":"2026-04-21T21:55:41Z","sla_breached":false,"satisfaction":3,"message_count":1},{"id":594,"created_at":"2026-07-02T15:45:10Z","updated_at":"2026-07-08T00:33:10Z","number":"HD-10594","subject":"How do I change my payment method?","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"billing","channel":"web","customer_id":120,"requester_email":"leon_sato@novaroboticssr.example","assignee_id":20,"team_id":3,"tags":["trial"],"first_response_at":"2026-07-03T14:42:10Z","resolved_at":"2026-07-08T00:33:10Z","closed_at":null,"due_at":"2026-07-03T15:45:10Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":595,"created_at":"2026-06-28T17:23:59Z","updated_at":"2026-07-01T08:54:59Z","number":"HD-10595","subject":"Exporting all my data","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"resolved","priority":"normal","category":"howto","channel":"web","customer_id":83,"requester_email":"priya_jackson@ridgemotorsgmb.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-06-28T22:14:59Z","resolved_at":"2026-07-01T08:54:59Z","closed_at":null,"due_at":"2026-06-28T21:23:59Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":596,"created_at":"2026-05-30T15:46:21Z","updated_at":"2026-06-01T13:45:21Z","number":"HD-10596","subject":"Cannot log in after password reset","description":"Thanks in advance for looking into this. This started happening after the last update.","status":"resolved","priority":"normal","category":"account","channel":"web","customer_id":89,"requester_email":"omar_king@summitsupplyin.example","assignee_id":17,"team_id":2,"tags":["enterprise","legacy"],"first_response_at":"2026-05-30T21:48:21Z","resolved_at":"2026-06-01T13:45:21Z","closed_at":null,"due_at":"2026-05-30T19:46:21Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":597,"created_at":"2026-06-11T21:23:13Z","updated_at":"2026-06-11T21:23:13Z","number":"HD-10597","subject":"Proration on the upgrade looks off","description":"It happens on both my laptop and my phone.","status":"open","priority":"high","category":"billing","channel":"email","customer_id":50,"requester_email":"rosa_nelson@blueholdingssa.example","assignee_id":null,"team_id":3,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-06-12T21:23:13Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":598,"created_at":"2026-05-27T10:05:45Z","updated_at":"2026-06-07T04:22:45Z","number":"HD-10598","subject":"Charged twice this month","description":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it. This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":116,"requester_email":"sofia_rodriguez@goldentradingp.example","assignee_id":21,"team_id":3,"tags":["web"],"first_response_at":"2026-05-31T06:54:45Z","resolved_at":"2026-06-05T05:36:45Z","closed_at":"2026-06-07T04:22:45Z","due_at":"2026-05-30T10:05:45Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":599,"created_at":"2026-06-03T15:12:06Z","updated_at":"2026-06-12T04:39:06Z","number":"HD-10599","subject":"Export button does nothing","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":115,"requester_email":"clara_bianchi@swiftpartnersi.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-06-05T09:28:06Z","resolved_at":"2026-06-09T20:02:06Z","closed_at":"2026-06-12T04:39:06Z","due_at":"2026-06-06T15:12:06Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":600,"created_at":"2026-05-22T01:11:19Z","updated_at":"2026-05-24T14:36:19Z","number":"HD-10600","subject":"Search returns no results for exact matches","description":"Our whole team is affected, so this is fairly urgent. 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I have already tried clearing the cache and signing in again.","status":"pending","priority":"normal","category":"billing","channel":"chat","customer_id":239,"requester_email":"youssef_anderson@cobalttextiles.example","assignee_id":19,"team_id":3,"tags":["web","enterprise"],"first_response_at":"2026-06-07T18:14:27Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-07T18:21:27Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":602,"created_at":"2026-07-27T06:40:43Z","updated_at":"2026-07-27T06:40:43Z","number":"HD-10602","subject":"Keyboard shortcut for new item","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","status":"open","priority":"high","category":"feature","channel":"email","customer_id":205,"requester_email":"nora_stewart@primetradinglt.example","assignee_id":null,"team_id":1,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-07-30T06:40:43Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":603,"created_at":"2026-04-06T15:41:52Z","updated_at":"2026-04-12T04:19:52Z","number":"HD-10603","subject":"Merge two accounts","description":"This started happening after the last update.","status":"resolved","priority":"high","category":"account","channel":"email","customer_id":90,"requester_email":"joaquin_martinez@pioneeranalyti.example","assignee_id":13,"team_id":2,"tags":["legacy"],"first_response_at":"2026-04-07T12:33:52Z","resolved_at":"2026-04-12T04:19:52Z","closed_at":null,"due_at":"2026-04-07T15:41:52Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":604,"created_at":"2026-07-03T01:27:29Z","updated_at":"2026-07-06T08:38:29Z","number":"HD-10604","subject":"Change the email on my account","description":"Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":271,"requester_email":"max_turner@novamarineco.example","assignee_id":10,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-07-03T11:08:29Z","resolved_at":"2026-07-04T13:24:29Z","closed_at":"2026-07-06T08:38:29Z","due_at":"2026-07-04T01:27:29Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":605,"created_at":"2026-04-09T05:20:45Z","updated_at":"2026-04-10T20:23:45Z","number":"HD-10605","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this. Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"bug","channel":"phone","customer_id":83,"requester_email":"priya_jackson@ridgemotorsgmb.example","assignee_id":6,"team_id":1,"tags":["api","urgent"],"first_response_at":"2026-04-09T08:27:45Z","resolved_at":"2026-04-10T20:23:45Z","closed_at":null,"due_at":"2026-04-09T09:20:45Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":606,"created_at":"2026-03-14T07:18:20Z","updated_at":"2026-03-21T01:51:20Z","number":"HD-10606","subject":"How do I set up SSO?","description":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":90,"requester_email":"joaquin_martinez@pioneeranalyti.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-03-14T19:13:20Z","resolved_at":"2026-03-18T04:46:20Z","closed_at":"2026-03-21T01:51:20Z","due_at":"2026-03-15T07:18:20Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":607,"created_at":"2026-08-29T17:25:18Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10607","subject":"Shared saved filters","description":"Happy to jump on a call if that helps. This started happening after the last update. Is there a workaround in the meantime?","status":"pending","priority":"low","category":"feature","channel":"chat","customer_id":155,"requester_email":"hannah_stewart@vertexsupplylt.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":null,"closed_at":null,"due_at":"2026-09-01T17:25:18Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":608,"created_at":"2026-03-23T09:07:31Z","updated_at":"2026-03-27T20:46:31Z","number":"HD-10608","subject":"Export button does nothing","description":"This started happening after the last update. Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":37,"requester_email":"diego_johnson@primepartnersl.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-03-24T02:50:31Z","resolved_at":"2026-03-25T12:51:31Z","closed_at":"2026-03-27T20:46:31Z","due_at":"2026-03-24T09:07:31Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":609,"created_at":"2026-06-05T08:06:42Z","updated_at":"2026-06-10T11:44:42Z","number":"HD-10609","subject":"How to invite a read-only user","description":"Let me know if you need screenshots. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":244,"requester_email":"theo_tran@cobaltmarinegr.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-06-09T05:27:42Z","resolved_at":"2026-06-09T14:44:42Z","closed_at":"2026-06-10T11:44:42Z","due_at":"2026-06-08T08:06:42Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":610,"created_at":"2026-03-29T06:23:24Z","updated_at":"2026-04-06T22:26:24Z","number":"HD-10610","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone. 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Let me know if you need screenshots.","status":"resolved","priority":"high","category":"account","channel":"email","customer_id":288,"requester_email":"facundo_collins@pioneermotorsg.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-05-04T09:20:25Z","resolved_at":"2026-05-04T20:52:25Z","closed_at":null,"due_at":"2026-05-05T02:25:25Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":612,"created_at":"2026-03-07T00:37:15Z","updated_at":"2026-03-07T00:37:15Z","number":"HD-10612","subject":"How do I set up SSO?","description":"Happy to jump on a call if that helps. Let me know if you need screenshots.","status":"open","priority":"normal","category":"howto","channel":"chat","customer_id":15,"requester_email":"gabriel_park@cobaltholdings.example","assignee_id":null,"team_id":1,"tags":["enterprise"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-03-08T00:37:15Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":613,"created_at":"2026-05-12T06:59:32Z","updated_at":"2026-05-16T09:06:32Z","number":"HD-10613","subject":"Crash when opening a large report","description":"Let me know if you need screenshots. It happens on both my laptop and my phone. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"api","customer_id":45,"requester_email":"hugo_park@vertexholdings.example","assignee_id":1,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-05-12T07:11:32Z","resolved_at":"2026-05-15T22:58:32Z","closed_at":"2026-05-16T09:06:32Z","due_at":"2026-05-12T10:59:32Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":614,"created_at":"2026-04-09T13:00:50Z","updated_at":"2026-04-14T20:53:50Z","number":"HD-10614","subject":"Proration on the upgrade looks off","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":22,"requester_email":"henry_turner@northanalytics.example","assignee_id":21,"team_id":3,"tags":["urgent"],"first_response_at":"2026-04-09T16:21:50Z","resolved_at":"2026-04-13T01:39:50Z","closed_at":"2026-04-14T20:53:50Z","due_at":"2026-04-09T17:00:50Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":615,"created_at":"2026-05-10T11:04:12Z","updated_at":"2026-05-13T14:15:12Z","number":"HD-10615","subject":"Notifications arrive twice","description":"Here are the steps to reproduce it. Is there a workaround in the meantime? Let me know if you need screenshots.","status":"resolved","priority":"low","category":"bug","channel":"email","customer_id":89,"requester_email":"omar_king@summitsupplyin.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-05-10T14:18:12Z","resolved_at":"2026-05-13T14:15:12Z","closed_at":null,"due_at":"2026-05-10T15:04:12Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":616,"created_at":"2026-03-09T21:40:48Z","updated_at":"2026-03-13T05:18:48Z","number":"HD-10616","subject":"CSV import with custom columns","description":"Thanks in advance for looking into this. Is there a workaround in the meantime? Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":207,"requester_email":"alice_white@vertexpartners.example","assignee_id":1,"team_id":1,"tags":["billing","legacy"],"first_response_at":"2026-03-10T01:42:48Z","resolved_at":"2026-03-12T00:09:48Z","closed_at":"2026-03-13T05:18:48Z","due_at":"2026-03-10T21:40:48Z","sla_breached":false,"satisfaction":4,"message_count":6},{"id":617,"created_at":"2026-07-25T02:54:25Z","updated_at":"2026-07-30T12:05:25Z","number":"HD-10617","subject":"Crash when opening a large report","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"bug","channel":"api","customer_id":193,"requester_email":"hugo_tanaka@goldenmarinesr.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-07-25T23:23:25Z","resolved_at":"2026-07-30T12:05:25Z","closed_at":null,"due_at":"2026-07-26T02:54:25Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":618,"created_at":"2026-04-02T02:47:45Z","updated_at":"2026-04-07T19:48:45Z","number":"HD-10618","subject":"Timezone off by one hour in the calendar","description":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":91,"requester_email":"ingrid_mensah@cleardynamicss.example","assignee_id":7,"team_id":1,"tags":["api","billing"],"first_response_at":"2026-04-05T03:09:45Z","resolved_at":"2026-04-07T19:48:45Z","closed_at":null,"due_at":"2026-04-05T02:47:45Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":619,"created_at":"2026-04-21T13:19:04Z","updated_at":"2026-05-01T03:08:04Z","number":"HD-10619","subject":"Where are the API docs?","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":178,"requester_email":"priya_ferrari@ridgemotorsltd.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-04-24T16:29:04Z","resolved_at":"2026-04-29T14:25:04Z","closed_at":"2026-05-01T03:08:04Z","due_at":"2026-04-24T13:19:04Z","sla_breached":true,"satisfaction":3,"message_count":3},{"id":620,"created_at":"2026-07-29T20:19:37Z","updated_at":"2026-07-29T21:52:37Z","number":"HD-10620","subject":"Export button does nothing","description":"Let me know if you need screenshots. Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"open","priority":"normal","category":"bug","channel":"chat","customer_id":45,"requester_email":"hugo_park@vertexholdings.example","assignee_id":17,"team_id":2,"tags":["trial"],"first_response_at":"2026-07-29T21:52:37Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-30T00:19:37Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":621,"created_at":"2026-04-16T22:48:32Z","updated_at":"2026-04-19T16:37:32Z","number":"HD-10621","subject":"How do I set up SSO?","description":"It happens on both my laptop and my phone. This started happening after the last update. 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Here are the steps to reproduce it.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":197,"requester_email":"anouk_murphy@deltalogistics.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-03-15T19:00:11Z","resolved_at":"2026-03-16T04:58:11Z","closed_at":"2026-03-18T04:50:11Z","due_at":"2026-03-14T04:46:11Z","sla_breached":true,"satisfaction":4,"message_count":5},{"id":626,"created_at":"2026-05-17T05:25:55Z","updated_at":"2026-05-20T08:16:55Z","number":"HD-10626","subject":"Crash when opening a large report","description":"Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"low","category":"bug","channel":"email","customer_id":209,"requester_email":"clara_wilson@cobaltlabsltd.example","assignee_id":3,"team_id":1,"tags":["urgent","trial"],"first_response_at":"2026-05-20T08:16:55Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-20T05:25:55Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":627,"created_at":"2026-08-04T23:33:49Z","updated_at":"2026-08-06T15:01:49Z","number":"HD-10627","subject":"Exporting all my data","description":"Thanks in advance for looking into this.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":220,"requester_email":"liam_rossi@northroboticsp.example","assignee_id":13,"team_id":2,"tags":["api"],"first_response_at":"2026-08-05T01:05:49Z","resolved_at":"2026-08-05T15:29:49Z","closed_at":"2026-08-06T15:01:49Z","due_at":"2026-08-05T03:33:49Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":628,"created_at":"2026-04-16T16:50:48Z","updated_at":"2026-04-17T14:41:48Z","number":"HD-10628","subject":"Crash when opening a large report","description":"I have already tried clearing the cache and signing in again. 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This started happening after the last update.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":260,"requester_email":"grace_ferrari@blueworkssrl.example","assignee_id":16,"team_id":2,"tags":["legacy"],"first_response_at":"2026-04-12T09:08:04Z","resolved_at":"2026-04-13T05:39:04Z","closed_at":null,"due_at":"2026-04-12T15:54:04Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":630,"created_at":"2026-07-16T05:23:17Z","updated_at":"2026-07-22T20:19:17Z","number":"HD-10630","subject":"Exporting all my data","description":"Thanks in advance for looking into this. Here are the steps to reproduce it. 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Our whole team is affected, so this is fairly urgent. This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":126,"requester_email":"facundo_laurent@cobaltsystemsa.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-08-18T10:01:55Z","resolved_at":"2026-08-22T14:31:55Z","closed_at":"2026-08-24T13:52:55Z","due_at":"2026-08-18T09:56:55Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":636,"created_at":"2026-03-25T01:02:55Z","updated_at":"2026-03-31T13:19:55Z","number":"HD-10636","subject":"Can I schedule reports?","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":13,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-03-26T02:30:55Z","resolved_at":"2026-03-30T19:24:55Z","closed_at":"2026-03-31T13:19:55Z","due_at":"2026-03-26T01:02:55Z","sla_breached":true,"satisfaction":4,"message_count":5},{"id":637,"created_at":"2026-03-08T05:53:01Z","updated_at":"2026-03-12T21:22:01Z","number":"HD-10637","subject":"Change the email on my account","description":"Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":191,"requester_email":"marco_roberts@clearworksptyl.example","assignee_id":24,"team_id":4,"tags":["trial","api"],"first_response_at":"2026-03-08T06:39:01Z","resolved_at":"2026-03-10T01:08:01Z","closed_at":"2026-03-12T21:22:01Z","due_at":"2026-03-08T06:53:01Z","sla_breached":false,"satisfaction":3,"message_count":1},{"id":638,"created_at":"2026-05-15T06:16:17Z","updated_at":"2026-05-18T16:05:17Z","number":"HD-10638","subject":"Crash when opening a large report","description":"Our whole team is affected, so this is fairly urgent. 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Thanks in advance for looking into this.","status":"resolved","priority":"low","category":"account","channel":"email","customer_id":157,"requester_email":"diego_martinez@northstudiosrl.example","assignee_id":7,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-03-27T07:57:23Z","resolved_at":"2026-03-28T16:31:23Z","closed_at":null,"due_at":"2026-03-28T04:45:23Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":644,"created_at":"2026-08-29T09:20:06Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10644","subject":"Change the email on my account","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":200,"requester_email":"renata_harris@deltapartnersg.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-08-29T09:40:06Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-08-29T13:20:06Z","sla_breached":false,"satisfaction":5,"message_count":6},{"id":645,"created_at":"2026-05-31T13:30:12Z","updated_at":"2026-06-05T18:14:12Z","number":"HD-10645","subject":"Exporting all my data","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"howto","channel":"web","customer_id":56,"requester_email":"sinead_turner@harbortradings.example","assignee_id":7,"team_id":1,"tags":["trial","api"],"first_response_at":"2026-05-31T15:29:12Z","resolved_at":"2026-06-04T00:24:12Z","closed_at":"2026-06-05T18:14:12Z","due_at":"2026-05-31T17:30:12Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":646,"created_at":"2026-08-22T07:43:19Z","updated_at":"2026-08-27T05:18:19Z","number":"HD-10646","subject":"Need a receipt for expense reporting","description":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":154,"requester_email":"grace_ahmed@pioneerworkspt.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-08-25T01:15:19Z","resolved_at":"2026-08-25T22:50:19Z","closed_at":"2026-08-27T05:18:19Z","due_at":"2026-08-25T07:43:19Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":647,"created_at":"2026-04-02T00:32:12Z","updated_at":"2026-04-07T18:15:12Z","number":"HD-10647","subject":"Charged twice this month","description":"Thanks in advance for looking into this. Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"urgent","category":"billing","channel":"web","customer_id":128,"requester_email":"julian_romero@summitmedialtd.example","assignee_id":20,"team_id":3,"tags":["web"],"first_response_at":"2026-04-02T01:46:12Z","resolved_at":"2026-04-06T14:32:12Z","closed_at":"2026-04-07T18:15:12Z","due_at":"2026-04-02T01:32:12Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":648,"created_at":"2026-04-30T14:40:14Z","updated_at":"2026-05-08T00:48:14Z","number":"HD-10648","subject":"Dark mode for the mobile app","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":78,"requester_email":"adrian_davis@deltaroboticsp.example","assignee_id":10,"team_id":1,"tags":["trial"],"first_response_at":"2026-05-01T17:53:14Z","resolved_at":"2026-05-05T06:56:14Z","closed_at":"2026-05-08T00:48:14Z","due_at":"2026-05-01T14:40:14Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":649,"created_at":"2026-03-30T12:27:16Z","updated_at":"2026-04-02T03:26:16Z","number":"HD-10649","subject":"Proration on the upgrade looks off","description":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":203,"requester_email":"martina_mitchell@harborsupplyll.example","assignee_id":21,"team_id":3,"tags":["web","trial"],"first_response_at":"2026-03-30T21:32:16Z","resolved_at":"2026-03-31T18:01:16Z","closed_at":"2026-04-02T03:26:16Z","due_at":"2026-03-31T12:27:16Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":650,"created_at":"2026-08-03T03:31:08Z","updated_at":"2026-08-07T08:45:08Z","number":"HD-10650","subject":"Dashboard shows yesterday’s numbers","description":"Thanks in advance for looking into this. This started happening after the last update. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":35,"requester_email":"lucia_silva@cobaltstudioll.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-03T05:24:08Z","resolved_at":"2026-08-06T20:44:08Z","closed_at":"2026-08-07T08:45:08Z","due_at":"2026-08-04T03:31:08Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":651,"created_at":"2026-05-29T12:05:15Z","updated_at":"2026-05-29T17:33:15Z","number":"HD-10651","subject":"Can I schedule reports?","description":"Our whole team is affected, so this is fairly urgent. 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Let me know if you need screenshots.","status":"closed","priority":"high","category":"account","channel":"chat","customer_id":175,"requester_email":"matteo_williams@clearworksltd.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-08-14T11:39:03Z","resolved_at":"2026-08-16T07:58:03Z","closed_at":"2026-08-18T01:54:03Z","due_at":"2026-08-16T10:28:03Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":686,"created_at":"2026-07-24T00:45:38Z","updated_at":"2026-07-25T15:12:38Z","number":"HD-10686","subject":"Keyboard shortcut for new item","description":"It happens on both my laptop and my phone. This started happening after the last update. 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Not urgent, just wanted to flag it.","status":"resolved","priority":"low","category":"howto","channel":"email","customer_id":189,"requester_email":"joaquin_jackson@swiftstudiosa.example","assignee_id":3,"team_id":1,"tags":["mobile","billing"],"first_response_at":"2026-04-11T22:17:12Z","resolved_at":"2026-04-13T04:45:12Z","closed_at":null,"due_at":"2026-04-11T15:08:12Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":688,"created_at":"2026-06-17T23:35:05Z","updated_at":"2026-06-17T23:35:05Z","number":"HD-10688","subject":"Dashboard shows yesterday’s numbers","description":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","status":"open","priority":"normal","category":"bug","channel":"chat","customer_id":112,"requester_email":"mateo_ferrari@swiftmarinesrl.example","assignee_id":null,"team_id":4,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-06-18T00:35:05Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":689,"created_at":"2026-05-18T12:45:58Z","updated_at":"2026-05-20T04:48:58Z","number":"HD-10689","subject":"How do I change my payment method?","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"billing","channel":"chat","customer_id":211,"requester_email":"priya_russo@greenpartnerss.example","assignee_id":20,"team_id":3,"tags":["urgent"],"first_response_at":"2026-05-18T16:54:58Z","resolved_at":"2026-05-20T04:48:58Z","closed_at":null,"due_at":"2026-05-18T16:45:58Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":690,"created_at":"2026-08-13T22:41:34Z","updated_at":"2026-08-19T06:14:34Z","number":"HD-10690","subject":"Refund not received","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":58,"requester_email":"priya_nelson@novamotorsgrou.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-08-14T20:29:34Z","resolved_at":"2026-08-16T15:52:34Z","closed_at":"2026-08-19T06:14:34Z","due_at":"2026-08-16T22:41:34Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":691,"created_at":"2026-04-20T16:08:20Z","updated_at":"2026-04-26T06:46:20Z","number":"HD-10691","subject":"Cannot log in after password reset","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":202,"requester_email":"camila_sato@primelabsgroup.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-04-20T19:46:20Z","resolved_at":"2026-04-24T16:10:20Z","closed_at":"2026-04-26T06:46:20Z","due_at":"2026-04-21T16:08:20Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":692,"created_at":"2026-07-10T08:09:04Z","updated_at":"2026-07-13T04:07:04Z","number":"HD-10692","subject":"How do I set up SSO?","description":"I have already tried clearing the cache and signing in again. This started happening after the last update. It happens on both my laptop and my phone.","status":"resolved","priority":"high","category":"howto","channel":"chat","customer_id":135,"requester_email":"anouk_jackson@ridgetradingin.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-07-12T07:47:04Z","resolved_at":"2026-07-13T04:07:04Z","closed_at":null,"due_at":"2026-07-13T08:09:04Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":693,"created_at":"2026-03-29T12:48:03Z","updated_at":"2026-03-29T12:55:03Z","number":"HD-10693","subject":"Cannot log in after password reset","description":"This started happening after the last update. Let me know if you need screenshots.","status":"open","priority":"high","category":"account","channel":"phone","customer_id":45,"requester_email":"hugo_park@vertexholdings.example","assignee_id":3,"team_id":1,"tags":["enterprise","trial"],"first_response_at":"2026-03-29T12:55:03Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-29T16:48:03Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":694,"created_at":"2026-06-26T14:53:48Z","updated_at":"2026-07-01T03:47:48Z","number":"HD-10694","subject":"How do I change my payment method?","description":"Happy to jump on a call if that helps.","status":"resolved","priority":"high","category":"billing","channel":"phone","customer_id":139,"requester_email":"sofia_russo@ironlogisticss.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-06-26T15:35:48Z","resolved_at":"2026-07-01T03:47:48Z","closed_at":null,"due_at":"2026-06-26T18:53:48Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":695,"created_at":"2026-04-17T18:39:39Z","updated_at":"2026-04-23T21:07:39Z","number":"HD-10695","subject":"Search returns no results for exact matches","description":"Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":289,"requester_email":"sofia_nguyen@northdynamicsc.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-04-21T21:19:39Z","resolved_at":"2026-04-22T17:45:39Z","closed_at":"2026-04-23T21:07:39Z","due_at":"2026-04-20T18:39:39Z","sla_breached":true,"satisfaction":4,"message_count":6},{"id":696,"created_at":"2026-08-08T03:44:34Z","updated_at":"2026-08-08T04:59:34Z","number":"HD-10696","subject":"How do I set up SSO?","description":"Thanks in advance for looking into this. Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"pending","priority":"low","category":"howto","channel":"phone","customer_id":53,"requester_email":"ingrid_rossi@harborenergylt.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-08-08T04:59:34Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-08T07:44:34Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":697,"created_at":"2026-05-28T10:55:26Z","updated_at":"2026-06-02T22:09:26Z","number":"HD-10697","subject":"Where are the API docs?","description":"It happens on both my laptop and my phone. This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":240,"requester_email":"lucia_russo@harborfoodssrl.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-05-30T04:02:26Z","resolved_at":"2026-06-01T12:48:26Z","closed_at":"2026-06-02T22:09:26Z","due_at":"2026-05-31T10:55:26Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":698,"created_at":"2026-03-23T12:05:28Z","updated_at":"2026-03-25T18:49:28Z","number":"HD-10698","subject":"Can I schedule reports?","description":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","status":"resolved","priority":"low","category":"howto","channel":"email","customer_id":256,"requester_email":"lucas_weber@ridgelabssrl.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-03-24T22:34:28Z","resolved_at":"2026-03-25T18:49:28Z","closed_at":null,"due_at":"2026-03-24T12:05:28Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":699,"created_at":"2026-08-31T03:26:20Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10699","subject":"Shared saved filters","description":"Is there a workaround in the meantime? Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"pending","priority":"low","category":"feature","channel":"email","customer_id":213,"requester_email":"ines_jones@summitdynamics.example","assignee_id":11,"team_id":2,"tags":["urgent"],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":null,"closed_at":null,"due_at":"2026-09-03T03:26:20Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":700,"created_at":"2026-03-19T08:50:30Z","updated_at":"2026-03-27T06:13:30Z","number":"HD-10700","subject":"Timezone off by one hour in the calendar","description":"Thanks in advance for looking into this. Let me know if you need screenshots.","status":"closed","priority":"high","category":"bug","channel":"chat","customer_id":131,"requester_email":"sam_nelson@silverlogistic.example","assignee_id":13,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-03-23T08:42:30Z","resolved_at":"2026-03-25T00:53:30Z","closed_at":"2026-03-27T06:13:30Z","due_at":"2026-03-22T08:50:30Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":701,"created_at":"2026-03-30T07:54:24Z","updated_at":"2026-04-06T19:20:24Z","number":"HD-10701","subject":"Exporting all my data","description":"This started happening after the last update.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":63,"requester_email":"leon_abebe@ridgeanalytics.example","assignee_id":8,"team_id":1,"tags":["mobile","web"],"first_response_at":"2026-04-02T07:19:24Z","resolved_at":"2026-04-06T15:27:24Z","closed_at":"2026-04-06T19:20:24Z","due_at":"2026-04-02T07:54:24Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":702,"created_at":"2026-05-27T18:22:33Z","updated_at":"2026-06-02T08:43:33Z","number":"HD-10702","subject":"Invoice shows the wrong company name","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"billing","channel":"phone","customer_id":174,"requester_email":"anouk_schneider@primefoodsllc.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-05-27T19:49:33Z","resolved_at":"2026-05-31T11:51:33Z","closed_at":"2026-06-02T08:43:33Z","due_at":"2026-05-27T22:22:33Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":703,"created_at":"2026-05-17T01:25:30Z","updated_at":"2026-05-21T00:39:30Z","number":"HD-10703","subject":"Proration on the upgrade looks off","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":169,"requester_email":"sebastian_lefebvre@greenmediainc.example","assignee_id":20,"team_id":3,"tags":["billing","enterprise"],"first_response_at":"2026-05-18T13:23:30Z","resolved_at":"2026-05-19T23:23:30Z","closed_at":"2026-05-21T00:39:30Z","due_at":"2026-05-18T01:25:30Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":704,"created_at":"2026-08-19T04:47:20Z","updated_at":"2026-08-26T09:04:20Z","number":"HD-10704","subject":"Change the email on my account","description":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps. This started happening after the last update.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":288,"requester_email":"facundo_collins@pioneermotorsg.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-08-20T09:08:20Z","resolved_at":"2026-08-25T07:56:20Z","closed_at":"2026-08-26T09:04:20Z","due_at":"2026-08-20T04:47:20Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":705,"created_at":"2026-08-08T17:45:19Z","updated_at":"2026-08-11T08:56:19Z","number":"HD-10705","subject":"Need a receipt for expense reporting","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":118,"requester_email":"julian_hill@brightsystemsl.example","assignee_id":18,"team_id":3,"tags":["api","urgent"],"first_response_at":"2026-08-08T21:38:19Z","resolved_at":"2026-08-11T00:14:19Z","closed_at":"2026-08-11T08:56:19Z","due_at":"2026-08-08T21:45:19Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":706,"created_at":"2026-06-12T07:58:33Z","updated_at":"2026-06-20T09:10:33Z","number":"HD-10706","subject":"Setting up a custom domain","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":9,"requester_email":"anouk_white@amberfarmsptyl.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-06-13T10:18:33Z","resolved_at":"2026-06-18T10:01:33Z","closed_at":"2026-06-20T09:10:33Z","due_at":"2026-06-13T07:58:33Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":707,"created_at":"2026-05-15T08:42:35Z","updated_at":"2026-05-20T08:27:35Z","number":"HD-10707","subject":"Setting up a custom domain","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":64,"requester_email":"ravi_wilson@primefarmsptyl.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-05-16T08:39:35Z","resolved_at":"2026-05-19T19:56:35Z","closed_at":"2026-05-20T08:27:35Z","due_at":"2026-05-16T08:42:35Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":708,"created_at":"2026-05-19T08:44:56Z","updated_at":"2026-05-23T08:54:56Z","number":"HD-10708","subject":"Dark mode for the mobile app","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","status":"closed","priority":"low","category":"feature","channel":"chat","customer_id":14,"requester_email":"layla_brown@amberholdingsl.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-05-20T21:29:56Z","resolved_at":"2026-05-21T17:50:56Z","closed_at":"2026-05-23T08:54:56Z","due_at":"2026-05-20T08:44:56Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":709,"created_at":"2026-08-01T22:05:26Z","updated_at":"2026-08-11T16:33:26Z","number":"HD-10709","subject":"Merge two accounts","description":"Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":244,"requester_email":"theo_tran@cobaltmarinegr.example","assignee_id":6,"team_id":1,"tags":["vip"],"first_response_at":"2026-08-04T04:21:26Z","resolved_at":"2026-08-08T19:59:26Z","closed_at":"2026-08-11T16:33:26Z","due_at":"2026-08-04T22:05:26Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":710,"created_at":"2026-08-18T01:55:14Z","updated_at":"2026-08-19T08:09:14Z","number":"HD-10710","subject":"Keyboard shortcut for new item","description":"Not urgent, just wanted to flag it.","status":"pending","priority":"low","category":"feature","channel":"chat","customer_id":231,"requester_email":"bruno_lefebvre@summitholdings.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-08-19T08:09:14Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-19T01:55:14Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":711,"created_at":"2026-03-31T17:38:25Z","updated_at":"2026-04-02T06:33:25Z","number":"HD-10711","subject":"Merge two accounts","description":"Happy to jump on a call if that helps.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":54,"requester_email":"ruby_brown@vertexrobotics.example","assignee_id":6,"team_id":1,"tags":["legacy"],"first_response_at":"2026-03-31T20:39:25Z","resolved_at":"2026-04-01T16:04:25Z","closed_at":"2026-04-02T06:33:25Z","due_at":"2026-03-31T21:38:25Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":712,"created_at":"2026-08-02T06:06:14Z","updated_at":"2026-08-06T00:01:14Z","number":"HD-10712","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this. Happy to jump on a call if that helps. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":101,"requester_email":"emma_okafor@cobaltmarinein.example","assignee_id":1,"team_id":1,"tags":["mobile"],"first_response_at":"2026-08-02T07:50:14Z","resolved_at":"2026-08-06T00:01:14Z","closed_at":null,"due_at":"2026-08-02T10:06:14Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":713,"created_at":"2026-08-13T08:19:45Z","updated_at":"2026-08-21T07:53:45Z","number":"HD-10713","subject":"Notifications arrive twice","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":163,"requester_email":"sofia_turner@atlasstudiopty.example","assignee_id":17,"team_id":2,"tags":["legacy"],"first_response_at":"2026-08-14T04:36:45Z","resolved_at":"2026-08-18T11:35:45Z","closed_at":"2026-08-21T07:53:45Z","due_at":"2026-08-14T08:19:45Z","sla_breached":false,"satisfaction":3,"message_count":1},{"id":714,"created_at":"2026-07-28T06:04:35Z","updated_at":"2026-08-02T00:05:35Z","number":"HD-10714","subject":"Webhooks on invoice paid","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"feature","channel":"api","customer_id":65,"requester_email":"layla_miller@silverrobotics.example","assignee_id":14,"team_id":2,"tags":["urgent"],"first_response_at":"2026-07-28T09:54:35Z","resolved_at":"2026-08-01T08:30:35Z","closed_at":"2026-08-02T00:05:35Z","due_at":"2026-07-28T10:04:35Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":715,"created_at":"2026-03-11T08:35:12Z","updated_at":"2026-03-14T20:08:12Z","number":"HD-10715","subject":"Can I schedule reports?","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-03-12T08:02:12Z","resolved_at":"2026-03-14T06:21:12Z","closed_at":"2026-03-14T20:08:12Z","due_at":"2026-03-14T08:35:12Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":716,"created_at":"2026-05-04T21:06:31Z","updated_at":"2026-05-07T19:03:31Z","number":"HD-10716","subject":"Search returns no results for exact matches","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":129,"requester_email":"emma_wilson@bluestudioltd.example","assignee_id":4,"team_id":1,"tags":["trial"],"first_response_at":"2026-05-05T21:23:31Z","resolved_at":"2026-05-06T21:45:31Z","closed_at":"2026-05-07T19:03:31Z","due_at":"2026-05-05T21:06:31Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":717,"created_at":"2026-07-31T17:56:27Z","updated_at":"2026-08-10T12:52:27Z","number":"HD-10717","subject":"Search returns no results for exact matches","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":244,"requester_email":"theo_tran@cobaltmarinegr.example","assignee_id":8,"team_id":1,"tags":["legacy"],"first_response_at":"2026-08-05T02:56:27Z","resolved_at":"2026-08-09T07:19:27Z","closed_at":"2026-08-10T12:52:27Z","due_at":"2026-08-03T17:56:27Z","sla_breached":true,"satisfaction":2,"message_count":1},{"id":718,"created_at":"2026-07-22T09:11:38Z","updated_at":"2026-07-22T19:20:38Z","number":"HD-10718","subject":"Webhooks on invoice paid","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"pending","priority":"normal","category":"feature","channel":"chat","customer_id":70,"requester_email":"santiago_ahmed@ambertextilesl.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-07-22T19:20:38Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-25T09:11:38Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":719,"created_at":"2026-08-25T22:43:20Z","updated_at":"2026-08-29T20:53:20Z","number":"HD-10719","subject":"Merge two accounts","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":17,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-08-25T23:25:20Z","resolved_at":"2026-08-29T17:47:20Z","closed_at":"2026-08-29T20:53:20Z","due_at":"2026-08-26T02:43:20Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":720,"created_at":"2026-07-02T09:19:43Z","updated_at":"2026-07-08T02:32:43Z","number":"HD-10720","subject":"Dashboard shows yesterday’s numbers","description":"This started happening after the last update. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":25,"requester_email":"marco_martinez@greenanalytics.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-07-02T14:15:43Z","resolved_at":"2026-07-06T18:31:43Z","closed_at":"2026-07-08T02:32:43Z","due_at":"2026-07-02T13:19:43Z","sla_breached":true,"satisfaction":4,"message_count":3},{"id":721,"created_at":"2026-08-23T21:21:32Z","updated_at":"2026-08-26T20:54:32Z","number":"HD-10721","subject":"Invoice shows the wrong company name","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":188,"requester_email":"amara_lewis@clearstudioinc.example","assignee_id":20,"team_id":3,"tags":["trial","legacy"],"first_response_at":"2026-08-24T01:03:32Z","resolved_at":"2026-08-26T15:28:32Z","closed_at":"2026-08-26T20:54:32Z","due_at":"2026-08-24T01:21:32Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":722,"created_at":"2026-03-24T13:23:35Z","updated_at":"2026-03-28T14:04:35Z","number":"HD-10722","subject":"Charged twice this month","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"billing","channel":"chat","customer_id":89,"requester_email":"omar_king@summitsupplyin.example","assignee_id":20,"team_id":3,"tags":["urgent"],"first_response_at":"2026-03-24T16:50:35Z","resolved_at":"2026-03-28T14:04:35Z","closed_at":null,"due_at":"2026-03-24T17:23:35Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":723,"created_at":"2026-06-17T19:51:24Z","updated_at":"2026-06-17T20:11:24Z","number":"HD-10723","subject":"Setting up a custom domain","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"normal","category":"howto","channel":"web","customer_id":170,"requester_email":"jack_williams@silveranalytic.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-06-17T20:11:24Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-18T19:51:24Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":724,"created_at":"2026-03-20T00:21:35Z","updated_at":"2026-03-26T03:32:35Z","number":"HD-10724","subject":"Need a receipt for expense reporting","description":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent. 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Let me know if you need screenshots.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":294,"requester_email":"youssef_turner@blueworksag.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-06-04T09:46:35Z","resolved_at":"2026-06-07T13:45:35Z","closed_at":"2026-06-09T03:05:35Z","due_at":"2026-06-04T23:46:35Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":729,"created_at":"2026-04-23T19:59:17Z","updated_at":"2026-05-01T15:08:17Z","number":"HD-10729","subject":"Merge two accounts","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":1,"team_id":1,"tags":["web"],"first_response_at":"2026-04-26T17:13:17Z","resolved_at":"2026-04-29T15:56:17Z","closed_at":"2026-05-01T15:08:17Z","due_at":"2026-04-26T19:59:17Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":730,"created_at":"2026-07-26T22:46:34Z","updated_at":"2026-07-27T08:33:34Z","number":"HD-10730","subject":"Invoice shows the wrong company name","description":"Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"billing","channel":"chat","customer_id":275,"requester_email":"liam_thomas@goldenenergypt.example","assignee_id":19,"team_id":3,"tags":["follow-up"],"first_response_at":"2026-07-27T08:33:34Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-27T22:46:34Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":731,"created_at":"2026-03-10T12:14:39Z","updated_at":"2026-03-17T15:31:39Z","number":"HD-10731","subject":"Notifications arrive twice","description":"Our whole team is affected, so this is fairly urgent. 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Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":209,"requester_email":"clara_wilson@cobaltlabsltd.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-06-09T17:25:52Z","resolved_at":"2026-06-10T22:45:52Z","closed_at":"2026-06-12T02:42:52Z","due_at":"2026-06-11T13:06:52Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":733,"created_at":"2026-08-11T10:43:54Z","updated_at":"2026-08-14T23:04:54Z","number":"HD-10733","subject":"Delete my account","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":281,"requester_email":"matteo_weber@clearmediaag.example","assignee_id":14,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-08-12T04:49:54Z","resolved_at":"2026-08-14T16:45:54Z","closed_at":"2026-08-14T23:04:54Z","due_at":"2026-08-12T10:43:54Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":734,"created_at":"2026-05-19T06:41:49Z","updated_at":"2026-05-23T05:50:49Z","number":"HD-10734","subject":"Search returns no results for exact matches","description":"I have already tried clearing the cache and signing in again. 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I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":111,"requester_email":"omar_silva@silversystemsp.example","assignee_id":4,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-03-28T06:45:28Z","resolved_at":"2026-03-29T10:25:28Z","closed_at":"2026-03-31T09:42:28Z","due_at":"2026-03-28T07:06:28Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":737,"created_at":"2026-05-29T07:26:35Z","updated_at":"2026-06-01T07:25:35Z","number":"HD-10737","subject":"Shared saved filters","description":"Not urgent, just wanted to flag it.","status":"pending","priority":"low","category":"feature","channel":"chat","customer_id":273,"requester_email":"lucas_young@silvertradinga.example","assignee_id":8,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-06-01T07:25:35Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-01T07:26:35Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":738,"created_at":"2026-07-12T21:19:41Z","updated_at":"2026-07-17T23:47:41Z","number":"HD-10738","subject":"Cannot log in after password reset","description":"This started happening after the last update. Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"low","category":"account","channel":"phone","customer_id":147,"requester_email":"aisha_romero@northfoodsag.example","assignee_id":11,"team_id":2,"tags":["legacy"],"first_response_at":"2026-07-13T00:39:41Z","resolved_at":"2026-07-15T21:57:41Z","closed_at":"2026-07-17T23:47:41Z","due_at":"2026-07-13T01:19:41Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":739,"created_at":"2026-07-26T23:40:12Z","updated_at":"2026-07-27T02:21:12Z","number":"HD-10739","subject":"Charged twice this month","description":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent. 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Not urgent, just wanted to flag it. This started happening after the last update.","status":"resolved","priority":"normal","category":"bug","channel":"api","customer_id":94,"requester_email":"elena_young@harbortextiles.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-07-20T11:01:48Z","resolved_at":"2026-07-21T05:54:48Z","closed_at":null,"due_at":"2026-07-21T05:12:48Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":745,"created_at":"2026-05-06T17:32:39Z","updated_at":"2026-05-11T12:19:39Z","number":"HD-10745","subject":"Delete my account","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":132,"requester_email":"sinead_sato@cobalttradingl.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-05-06T18:41:39Z","resolved_at":"2026-05-09T03:24:39Z","closed_at":"2026-05-11T12:19:39Z","due_at":"2026-05-06T21:32:39Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":746,"created_at":"2026-07-13T17:27:28Z","updated_at":"2026-07-20T13:44:28Z","number":"HD-10746","subject":"Search returns no results for exact matches","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":88,"requester_email":"liam_thomas@vertexstudiosa.example","assignee_id":15,"team_id":2,"tags":["trial","mobile"],"first_response_at":"2026-07-13T23:14:28Z","resolved_at":"2026-07-18T17:28:28Z","closed_at":"2026-07-20T13:44:28Z","due_at":"2026-07-13T21:27:28Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":747,"created_at":"2026-05-25T15:26:49Z","updated_at":"2026-05-27T16:31:49Z","number":"HD-10747","subject":"Proration on the upgrade looks off","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":157,"requester_email":"diego_martinez@northstudiosrl.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-05-26T15:40:49Z","resolved_at":"2026-05-27T09:35:49Z","closed_at":"2026-05-27T16:31:49Z","due_at":"2026-05-26T15:26:49Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":748,"created_at":"2026-03-10T23:22:50Z","updated_at":"2026-03-11T16:03:50Z","number":"HD-10748","subject":"Crash when opening a large report","description":"Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"low","category":"bug","channel":"email","customer_id":201,"requester_email":"tomas_wilson@pioneerworksin.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-03-11T16:03:50Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-11T23:22:50Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":749,"created_at":"2026-04-08T09:01:53Z","updated_at":"2026-04-13T07:39:53Z","number":"HD-10749","subject":"Export button does nothing","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":58,"requester_email":"priya_nelson@novamotorsgrou.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-04-10T16:40:53Z","resolved_at":"2026-04-11T18:01:53Z","closed_at":"2026-04-13T07:39:53Z","due_at":"2026-04-11T09:01:53Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":750,"created_at":"2026-05-29T19:34:44Z","updated_at":"2026-05-30T11:17:44Z","number":"HD-10750","subject":"Export button does nothing","description":"This started happening after the last update. 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Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":218,"requester_email":"matteo_laurent@ironworksgmbh.example","assignee_id":19,"team_id":3,"tags":["trial"],"first_response_at":"2026-03-17T18:20:08Z","resolved_at":"2026-03-21T06:00:08Z","closed_at":"2026-03-22T05:02:08Z","due_at":"2026-03-17T18:47:08Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":758,"created_at":"2026-05-20T04:35:04Z","updated_at":"2026-05-20T10:27:04Z","number":"HD-10758","subject":"Merge two accounts","description":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"normal","category":"account","channel":"email","customer_id":221,"requester_email":"ivy_lewis@greentextiless.example","assignee_id":13,"team_id":2,"tags":["vip","billing"],"first_response_at":"2026-05-20T10:27:04Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-20T08:35:04Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":759,"created_at":"2026-07-07T05:58:10Z","updated_at":"2026-07-13T20:51:10Z","number":"HD-10759","subject":"Setting up a custom domain","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":274,"requester_email":"bram_scott@primelogistics.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-07-07T23:15:10Z","resolved_at":"2026-07-11T23:41:10Z","closed_at":"2026-07-13T20:51:10Z","due_at":"2026-07-10T05:58:10Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":760,"created_at":"2026-04-21T04:22:20Z","updated_at":"2026-04-28T10:33:20Z","number":"HD-10760","subject":"How do I set up SSO?","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":149,"requester_email":"nina_okafor@primeanalytics.example","assignee_id":4,"team_id":1,"tags":["legacy"],"first_response_at":"2026-04-24T22:38:20Z","resolved_at":"2026-04-26T10:19:20Z","closed_at":"2026-04-28T10:33:20Z","due_at":"2026-04-24T04:22:20Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":761,"created_at":"2026-07-19T09:34:29Z","updated_at":"2026-07-21T07:58:29Z","number":"HD-10761","subject":"Setting up a custom domain","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":233,"requester_email":"hannah_suzuki@brightenergyag.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-07-19T12:45:29Z","resolved_at":"2026-07-20T03:55:29Z","closed_at":"2026-07-21T07:58:29Z","due_at":"2026-07-20T09:34:29Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":762,"created_at":"2026-07-03T02:45:21Z","updated_at":"2026-07-07T01:55:21Z","number":"HD-10762","subject":"CSV import with custom columns","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"feature","channel":"phone","customer_id":240,"requester_email":"lucia_russo@harborfoodssrl.example","assignee_id":5,"team_id":1,"tags":["trial","vip"],"first_response_at":"2026-07-03T23:16:21Z","resolved_at":"2026-07-04T02:33:21Z","closed_at":"2026-07-07T01:55:21Z","due_at":"2026-07-06T02:45:21Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":763,"created_at":"2026-08-14T19:48:58Z","updated_at":"2026-08-20T17:42:58Z","number":"HD-10763","subject":"Delete my account","description":"Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":97,"requester_email":"omar_ahmed@pioneertextile.example","assignee_id":8,"team_id":1,"tags":["api"],"first_response_at":"2026-08-16T07:15:58Z","resolved_at":"2026-08-20T17:42:58Z","closed_at":null,"due_at":"2026-08-15T19:48:58Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":764,"created_at":"2026-04-18T18:47:32Z","updated_at":"2026-04-22T07:54:32Z","number":"HD-10764","subject":"Dark mode for the mobile app","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":86,"requester_email":"joaquin_weber@clearlogistics.example","assignee_id":4,"team_id":1,"tags":["legacy"],"first_response_at":"2026-04-18T19:10:32Z","resolved_at":"2026-04-19T09:23:32Z","closed_at":"2026-04-22T07:54:32Z","due_at":"2026-04-18T22:47:32Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":765,"created_at":"2026-08-25T12:33:09Z","updated_at":"2026-08-26T19:29:09Z","number":"HD-10765","subject":"Exporting all my data","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"normal","category":"howto","channel":"chat","customer_id":145,"requester_email":"valentina_tran@primeanalytics.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-08-26T11:48:09Z","resolved_at":"2026-08-26T19:29:09Z","closed_at":null,"due_at":"2026-08-28T12:33:09Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":766,"created_at":"2026-05-31T18:41:00Z","updated_at":"2026-06-03T18:56:00Z","number":"HD-10766","subject":"Crash when opening a large report","description":"Let me know if you need screenshots.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":19,"requester_email":"mia_evans@novaanalyticsg.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-05-31T22:29:00Z","resolved_at":"2026-06-01T03:20:00Z","closed_at":"2026-06-03T18:56:00Z","due_at":"2026-05-31T22:41:00Z","sla_breached":false,"satisfaction":2,"message_count":2},{"id":767,"created_at":"2026-07-13T21:13:55Z","updated_at":"2026-07-17T04:31:55Z","number":"HD-10767","subject":"CSV import with custom columns","description":"This started happening after the last update. 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It happens on both my laptop and my phone.","status":"pending","priority":"normal","category":"feature","channel":"phone","customer_id":17,"requester_email":"liam_roberts@vertexlabsltd.example","assignee_id":8,"team_id":1,"tags":["billing"],"first_response_at":"2026-07-11T05:38:24Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-12T00:40:24Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":770,"created_at":"2026-07-28T06:17:44Z","updated_at":"2026-07-29T15:01:44Z","number":"HD-10770","subject":"Locked out after too many attempts","description":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent. 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It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"feature","channel":"chat","customer_id":231,"requester_email":"bruno_lefebvre@summitholdings.example","assignee_id":13,"team_id":2,"tags":["web","mobile"],"first_response_at":"2026-08-14T02:06:54Z","resolved_at":"2026-08-14T15:13:54Z","closed_at":"2026-08-16T17:12:54Z","due_at":"2026-08-14T00:57:54Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":772,"created_at":"2026-05-02T03:29:07Z","updated_at":"2026-05-06T13:55:07Z","number":"HD-10772","subject":"Export button does nothing","description":"Our whole team is affected, so this is fairly urgent. 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Our whole team is affected, so this is fairly urgent.","status":"open","priority":"normal","category":"feature","channel":"web","customer_id":51,"requester_email":"mikkel_brown@vertexlabssa.example","assignee_id":9,"team_id":1,"tags":["web"],"first_response_at":"2026-06-16T03:34:35Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-16T23:16:35Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":777,"created_at":"2026-07-08T10:31:11Z","updated_at":"2026-07-11T20:37:11Z","number":"HD-10777","subject":"Charged twice this month","description":"Here are the steps to reproduce it. 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Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":95,"requester_email":"ivy_ferrari@ambermotorssa.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-04-15T21:03:53Z","resolved_at":"2026-04-19T01:26:53Z","closed_at":"2026-04-19T11:52:53Z","due_at":"2026-04-15T07:15:53Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":779,"created_at":"2026-05-06T15:02:11Z","updated_at":"2026-05-09T20:07:11Z","number":"HD-10779","subject":"Exporting all my data","description":"Let me know if you need screenshots. Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":10,"requester_email":"marco_fernandez@harbortradinga.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-05-06T20:07:11Z","resolved_at":"2026-05-09T13:44:11Z","closed_at":"2026-05-09T20:07:11Z","due_at":"2026-05-06T19:02:11Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":780,"created_at":"2026-06-02T12:28:20Z","updated_at":"2026-06-08T23:04:20Z","number":"HD-10780","subject":"Need a receipt for expense reporting","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":46,"requester_email":"ethan_green@harborholdings.example","assignee_id":20,"team_id":3,"tags":["mobile"],"first_response_at":"2026-06-03T22:04:20Z","resolved_at":"2026-06-08T09:20:20Z","closed_at":"2026-06-08T23:04:20Z","due_at":"2026-06-03T12:28:20Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":781,"created_at":"2026-06-02T01:32:40Z","updated_at":"2026-06-10T15:51:40Z","number":"HD-10781","subject":"Timezone off by one hour in the calendar","description":"Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":258,"requester_email":"ruby_fischer@cobaltrobotics.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-06-03T01:09:40Z","resolved_at":"2026-06-07T22:42:40Z","closed_at":"2026-06-10T15:51:40Z","due_at":"2026-06-03T01:32:40Z","sla_breached":false,"satisfaction":1,"message_count":1},{"id":782,"created_at":"2026-08-04T04:13:50Z","updated_at":"2026-08-10T03:34:50Z","number":"HD-10782","subject":"Search returns no results for exact matches","description":"This started happening after the last update.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":277,"requester_email":"oscar_murphy@ironfarmsco.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-08-04T06:42:50Z","resolved_at":"2026-08-07T21:25:50Z","closed_at":"2026-08-10T03:34:50Z","due_at":"2026-08-04T08:13:50Z","sla_breached":false,"satisfaction":2,"message_count":1},{"id":783,"created_at":"2026-03-28T05:45:45Z","updated_at":"2026-04-02T06:28:45Z","number":"HD-10783","subject":"Locked out after too many attempts","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":127,"requester_email":"aisha_perez@silversystemsa.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-03-29T11:23:45Z","resolved_at":"2026-03-30T22:57:45Z","closed_at":"2026-04-02T06:28:45Z","due_at":"2026-03-29T05:45:45Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":784,"created_at":"2026-04-11T01:22:45Z","updated_at":"2026-04-17T06:48:45Z","number":"HD-10784","subject":"Refund not received","description":"Thanks in advance for looking into this. Let me know if you need screenshots.","status":"resolved","priority":"low","category":"billing","channel":"email","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":20,"team_id":3,"tags":["vip"],"first_response_at":"2026-04-14T02:11:45Z","resolved_at":"2026-04-17T06:48:45Z","closed_at":null,"due_at":"2026-04-14T01:22:45Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":785,"created_at":"2026-05-28T01:04:58Z","updated_at":"2026-06-01T04:54:58Z","number":"HD-10785","subject":"Need a receipt for expense reporting","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":180,"requester_email":"nina_rodriguez@swiftroboticsl.example","assignee_id":20,"team_id":3,"tags":["web"],"first_response_at":"2026-05-28T06:47:58Z","resolved_at":"2026-05-30T16:00:58Z","closed_at":"2026-06-01T04:54:58Z","due_at":"2026-05-28T05:04:58Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":786,"created_at":"2026-03-08T12:51:12Z","updated_at":"2026-03-14T15:46:12Z","number":"HD-10786","subject":"Where are the API docs?","description":"Is there a workaround in the meantime? Let me know if you need screenshots. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"howto","channel":"phone","customer_id":109,"requester_email":"lucas_sanchez@brightsoftware.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-03-08T13:34:12Z","resolved_at":"2026-03-11T21:35:12Z","closed_at":"2026-03-14T15:46:12Z","due_at":"2026-03-08T13:51:12Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":787,"created_at":"2026-07-01T07:26:29Z","updated_at":"2026-07-04T06:39:29Z","number":"HD-10787","subject":"Invoice shows the wrong company name","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":19,"requester_email":"mia_evans@novaanalyticsg.example","assignee_id":20,"team_id":3,"tags":["billing"],"first_response_at":"2026-07-01T08:17:29Z","resolved_at":"2026-07-01T22:08:29Z","closed_at":"2026-07-04T06:39:29Z","due_at":"2026-07-01T11:26:29Z","sla_breached":false,"satisfaction":2,"message_count":1},{"id":788,"created_at":"2026-07-18T22:16:34Z","updated_at":"2026-07-24T13:25:34Z","number":"HD-10788","subject":"Exporting all my data","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":157,"requester_email":"diego_martinez@northstudiosrl.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-07-19T22:27:34Z","resolved_at":"2026-07-24T06:46:34Z","closed_at":"2026-07-24T13:25:34Z","due_at":"2026-07-19T22:16:34Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":789,"created_at":"2026-06-19T19:36:21Z","updated_at":"2026-06-22T02:54:21Z","number":"HD-10789","subject":"Locked out after too many attempts","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":17,"requester_email":"liam_roberts@vertexlabsltd.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-06-21T01:59:21Z","resolved_at":"2026-06-21T21:37:21Z","closed_at":"2026-06-22T02:54:21Z","due_at":"2026-06-20T19:36:21Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":790,"created_at":"2026-03-11T23:28:28Z","updated_at":"2026-03-14T14:58:28Z","number":"HD-10790","subject":"Webhooks on invoice paid","description":"Thanks in advance for looking into this. Is there a workaround in the meantime? This started happening after the last update.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":201,"requester_email":"tomas_wilson@pioneerworksin.example","assignee_id":6,"team_id":1,"tags":["api"],"first_response_at":"2026-03-12T01:56:28Z","resolved_at":"2026-03-14T02:59:28Z","closed_at":"2026-03-14T14:58:28Z","due_at":"2026-03-12T23:28:28Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":791,"created_at":"2026-04-10T04:38:30Z","updated_at":"2026-04-16T01:12:30Z","number":"HD-10791","subject":"How do I change my payment method?","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":217,"requester_email":"rosa_thomas@ironsupplyag.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-04-11T02:42:30Z","resolved_at":"2026-04-13T12:45:30Z","closed_at":"2026-04-16T01:12:30Z","due_at":"2026-04-11T04:38:30Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":792,"created_at":"2026-04-06T13:02:53Z","updated_at":"2026-04-14T12:24:53Z","number":"HD-10792","subject":"Dashboard shows yesterday’s numbers","description":"Here are the steps to reproduce it. Is there a workaround in the meantime? Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"bug","channel":"chat","customer_id":175,"requester_email":"matteo_williams@clearworksltd.example","assignee_id":1,"team_id":1,"tags":["vip","follow-up"],"first_response_at":"2026-04-10T13:54:53Z","resolved_at":"2026-04-14T12:24:53Z","closed_at":null,"due_at":"2026-04-09T13:02:53Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":793,"created_at":"2026-05-18T19:29:37Z","updated_at":"2026-05-24T07:49:37Z","number":"HD-10793","subject":"Change the email on my account","description":"Happy to jump on a call if that helps. This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-05-18T19:41:37Z","resolved_at":"2026-05-22T09:25:37Z","closed_at":"2026-05-24T07:49:37Z","due_at":"2026-05-19T19:29:37Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":794,"created_at":"2026-05-02T01:24:21Z","updated_at":"2026-05-06T09:57:21Z","number":"HD-10794","subject":"Merge two accounts","description":"Thanks in advance for looking into this. This started happening after the last update. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":256,"requester_email":"lucas_weber@ridgelabssrl.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-05-03T00:01:21Z","resolved_at":"2026-05-04T05:37:21Z","closed_at":"2026-05-06T09:57:21Z","due_at":"2026-05-03T01:24:21Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":795,"created_at":"2026-04-18T21:14:17Z","updated_at":"2026-04-23T07:40:17Z","number":"HD-10795","subject":"Merge two accounts","description":"Thanks in advance for looking into this.","status":"closed","priority":"low","category":"account","channel":"phone","customer_id":229,"requester_email":"emma_nguyen@bluetextilesgm.example","assignee_id":1,"team_id":1,"tags":["legacy"],"first_response_at":"2026-04-19T12:17:17Z","resolved_at":"2026-04-22T00:57:17Z","closed_at":"2026-04-23T07:40:17Z","due_at":"2026-04-19T21:14:17Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":796,"created_at":"2026-04-12T15:31:39Z","updated_at":"2026-04-17T17:04:39Z","number":"HD-10796","subject":"Invoice shows the wrong company name","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":214,"requester_email":"alice_brown@summitlabsgrou.example","assignee_id":18,"team_id":3,"tags":["web"],"first_response_at":"2026-04-15T19:00:39Z","resolved_at":"2026-04-16T00:28:39Z","closed_at":"2026-04-17T17:04:39Z","due_at":"2026-04-15T15:31:39Z","sla_breached":true,"satisfaction":4,"message_count":5},{"id":797,"created_at":"2026-04-04T17:48:23Z","updated_at":"2026-04-06T23:00:23Z","number":"HD-10797","subject":"Dashboard shows yesterday’s numbers","description":"Is there a workaround in the meantime?","status":"open","priority":"low","category":"bug","channel":"phone","customer_id":28,"requester_email":"nora_young@ridgepartnersp.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-04-06T23:00:23Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-07T17:48:23Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":798,"created_at":"2026-04-14T00:39:05Z","updated_at":"2026-04-20T06:43:05Z","number":"HD-10798","subject":"Invoice shows the wrong company name","description":"Thanks in advance for looking into this. Let me know if you need screenshots.","status":"resolved","priority":"high","category":"billing","channel":"web","customer_id":102,"requester_email":"chloe_brown@deltamarinesa.example","assignee_id":21,"team_id":3,"tags":["api"],"first_response_at":"2026-04-17T09:39:05Z","resolved_at":"2026-04-20T06:43:05Z","closed_at":null,"due_at":"2026-04-17T00:39:05Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":799,"created_at":"2026-07-02T18:56:32Z","updated_at":"2026-07-08T13:35:32Z","number":"HD-10799","subject":"Search returns no results for exact matches","description":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"bug","channel":"chat","customer_id":271,"requester_email":"max_turner@novamarineco.example","assignee_id":6,"team_id":1,"tags":["enterprise","trial"],"first_response_at":"2026-07-02T21:35:32Z","resolved_at":"2026-07-06T15:53:32Z","closed_at":"2026-07-08T13:35:32Z","due_at":"2026-07-03T18:56:32Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":800,"created_at":"2026-07-27T12:57:13Z","updated_at":"2026-07-30T08:39:13Z","number":"HD-10800","subject":"Delete my account","description":"Let me know if you need screenshots. It happens on both my laptop and my phone. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":228,"requester_email":"maya_park@goldenpartners.example","assignee_id":13,"team_id":2,"tags":["billing"],"first_response_at":"2026-07-27T18:40:13Z","resolved_at":"2026-07-27T20:07:13Z","closed_at":"2026-07-30T08:39:13Z","due_at":"2026-07-27T16:57:13Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":801,"created_at":"2026-04-16T15:57:56Z","updated_at":"2026-04-22T23:00:56Z","number":"HD-10801","subject":"Proration on the upgrade looks off","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"phone","customer_id":292,"requester_email":"hugo_turner@clearmediaptyl.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-04-16T20:12:56Z","resolved_at":"2026-04-20T15:41:56Z","closed_at":"2026-04-22T23:00:56Z","due_at":"2026-04-16T19:57:56Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":802,"created_at":"2026-07-26T02:49:27Z","updated_at":"2026-08-01T02:35:27Z","number":"HD-10802","subject":"Charged twice this month","description":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":36,"requester_email":"isabella_costa@pioneersoftwar.example","assignee_id":19,"team_id":3,"tags":["follow-up","vip"],"first_response_at":"2026-07-28T00:38:27Z","resolved_at":"2026-07-29T20:09:27Z","closed_at":"2026-08-01T02:35:27Z","due_at":"2026-07-29T02:49:27Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":803,"created_at":"2026-06-26T09:28:03Z","updated_at":"2026-06-30T08:31:03Z","number":"HD-10803","subject":"Where are the API docs?","description":"Is there a workaround in the meantime? Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":7,"requester_email":"yuki_ferrari@novasystemsllc.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-06-26T11:25:03Z","resolved_at":"2026-06-30T00:54:03Z","closed_at":"2026-06-30T08:31:03Z","due_at":"2026-06-26T13:28:03Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":804,"created_at":"2026-06-23T12:33:48Z","updated_at":"2026-06-26T13:11:48Z","number":"HD-10804","subject":"Webhooks on invoice paid","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"feature","channel":"chat","customer_id":133,"requester_email":"renata_bianchi@vertexfarmsgmb.example","assignee_id":3,"team_id":1,"tags":["legacy"],"first_response_at":"2026-06-23T16:49:48Z","resolved_at":"2026-06-25T19:26:48Z","closed_at":"2026-06-26T13:11:48Z","due_at":"2026-06-23T16:33:48Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":805,"created_at":"2026-03-15T21:20:49Z","updated_at":"2026-03-19T06:56:49Z","number":"HD-10805","subject":"Setting up a custom domain","description":"It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"howto","channel":"email","customer_id":218,"requester_email":"matteo_laurent@ironworksgmbh.example","assignee_id":24,"team_id":4,"tags":["follow-up"],"first_response_at":"2026-03-15T22:19:49Z","resolved_at":"2026-03-18T17:30:49Z","closed_at":"2026-03-19T06:56:49Z","due_at":"2026-03-15T22:20:49Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":806,"created_at":"2026-07-18T06:05:34Z","updated_at":"2026-07-22T08:56:34Z","number":"HD-10806","subject":"Export button does nothing","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":265,"requester_email":"mikkel_roberts@harbormediaag.example","assignee_id":5,"team_id":1,"tags":["web"],"first_response_at":"2026-07-18T10:44:34Z","resolved_at":"2026-07-22T01:18:34Z","closed_at":"2026-07-22T08:56:34Z","due_at":"2026-07-19T06:05:34Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":807,"created_at":"2026-05-10T04:31:50Z","updated_at":"2026-05-15T03:16:50Z","number":"HD-10807","subject":"Locked out after too many attempts","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"high","category":"account","channel":"web","customer_id":128,"requester_email":"julian_romero@summitmedialtd.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-05-10T06:07:50Z","resolved_at":"2026-05-15T03:16:50Z","closed_at":null,"due_at":"2026-05-10T05:31:50Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":808,"created_at":"2026-07-17T13:53:41Z","updated_at":"2026-07-20T18:09:41Z","number":"HD-10808","subject":"Locked out after too many attempts","description":"Happy to jump on a call if that helps. This started happening after the last update.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":203,"requester_email":"martina_mitchell@harborsupplyll.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-07-18T01:25:41Z","resolved_at":"2026-07-18T03:52:41Z","closed_at":"2026-07-20T18:09:41Z","due_at":"2026-07-18T13:53:41Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":809,"created_at":"2026-05-10T00:04:44Z","updated_at":"2026-05-11T23:27:44Z","number":"HD-10809","subject":"Two-factor codes are rejected","description":"This started happening after the last update.","status":"resolved","priority":"normal","category":"account","channel":"web","customer_id":18,"requester_email":"hugo_russo@cobaltlogistic.example","assignee_id":17,"team_id":2,"tags":["legacy","api"],"first_response_at":"2026-05-10T03:18:44Z","resolved_at":"2026-05-11T23:27:44Z","closed_at":null,"due_at":"2026-05-11T00:04:44Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":810,"created_at":"2026-03-20T08:21:34Z","updated_at":"2026-03-21T16:16:34Z","number":"HD-10810","subject":"Webhooks on invoice paid","description":"Let me know if you need screenshots.","status":"pending","priority":"low","category":"feature","channel":"api","customer_id":152,"requester_email":"clara_schneider@northlogistics.example","assignee_id":13,"team_id":2,"tags":["urgent"],"first_response_at":"2026-03-21T16:16:34Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-21T08:21:34Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":811,"created_at":"2026-06-18T07:24:20Z","updated_at":"2026-06-26T11:17:20Z","number":"HD-10811","subject":"Exporting all my data","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":226,"requester_email":"lucas_lewis@ridgeenergyinc.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-06-21T12:53:20Z","resolved_at":"2026-06-25T03:39:20Z","closed_at":"2026-06-26T11:17:20Z","due_at":"2026-06-21T07:24:20Z","sla_breached":true,"satisfaction":3,"message_count":3},{"id":812,"created_at":"2026-04-21T19:48:39Z","updated_at":"2026-04-28T20:52:39Z","number":"HD-10812","subject":"Two-factor codes are rejected","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":35,"requester_email":"lucia_silva@cobaltstudioll.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-04-23T08:54:39Z","resolved_at":"2026-04-27T00:58:39Z","closed_at":"2026-04-28T20:52:39Z","due_at":"2026-04-22T19:48:39Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":813,"created_at":"2026-08-27T14:12:00Z","updated_at":"2026-08-31T08:17:00Z","number":"HD-10813","subject":"Merge two accounts","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":250,"requester_email":"nora_brown@cleartradinggr.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-08-28T18:29:00Z","resolved_at":"2026-08-31T08:17:00Z","closed_at":null,"due_at":"2026-08-28T14:12:00Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":814,"created_at":"2026-05-19T02:20:15Z","updated_at":"2026-05-22T23:12:15Z","number":"HD-10814","subject":"Dark mode for the mobile app","description":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"feature","channel":"chat","customer_id":246,"requester_email":"marco_taylor@novaholdingsgm.example","assignee_id":10,"team_id":1,"tags":["vip","enterprise"],"first_response_at":"2026-05-19T18:59:15Z","resolved_at":"2026-05-22T07:46:15Z","closed_at":"2026-05-22T23:12:15Z","due_at":"2026-05-20T02:20:15Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":815,"created_at":"2026-06-25T13:32:22Z","updated_at":"2026-07-02T11:37:22Z","number":"HD-10815","subject":"Timezone off by one hour in the calendar","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":121,"requester_email":"leon_schmidt@atlassystemssr.example","assignee_id":12,"team_id":2,"tags":["trial","web"],"first_response_at":"2026-06-27T22:45:22Z","resolved_at":"2026-07-02T11:37:22Z","closed_at":null,"due_at":"2026-06-28T13:32:22Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":816,"created_at":"2026-03-20T19:38:45Z","updated_at":"2026-03-22T10:42:45Z","number":"HD-10816","subject":"Setting up a custom domain","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":64,"requester_email":"ravi_wilson@primefarmsptyl.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-03-22T02:37:45Z","resolved_at":"2026-03-22T07:45:45Z","closed_at":"2026-03-22T10:42:45Z","due_at":"2026-03-21T19:38:45Z","sla_breached":true,"satisfaction":1,"message_count":2},{"id":817,"created_at":"2026-05-18T08:38:24Z","updated_at":"2026-05-26T13:39:24Z","number":"HD-10817","subject":"How do I change my payment method?","description":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots. Is there a workaround in the meantime?","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":102,"requester_email":"chloe_brown@deltamarinesa.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-05-19T11:41:24Z","resolved_at":"2026-05-23T15:34:24Z","closed_at":"2026-05-26T13:39:24Z","due_at":"2026-05-21T08:38:24Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":818,"created_at":"2026-04-14T09:00:18Z","updated_at":"2026-04-17T22:08:18Z","number":"HD-10818","subject":"Search returns no results for exact matches","description":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":88,"requester_email":"liam_thomas@vertexstudiosa.example","assignee_id":2,"team_id":1,"tags":["mobile","urgent"],"first_response_at":"2026-04-14T10:00:18Z","resolved_at":"2026-04-17T22:08:18Z","closed_at":null,"due_at":"2026-04-14T13:00:18Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":819,"created_at":"2026-03-20T23:03:12Z","updated_at":"2026-03-27T17:41:12Z","number":"HD-10819","subject":"Delete my account","description":"Not urgent, just wanted to flag it. This started happening after the last update. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-03-23T05:04:12Z","resolved_at":"2026-03-27T07:41:12Z","closed_at":"2026-03-27T17:41:12Z","due_at":"2026-03-23T23:03:12Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":820,"created_at":"2026-03-15T13:38:57Z","updated_at":"2026-03-19T14:51:57Z","number":"HD-10820","subject":"Timezone off by one hour in the calendar","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":217,"requester_email":"rosa_thomas@ironsupplyag.example","assignee_id":8,"team_id":1,"tags":["api","legacy"],"first_response_at":"2026-03-16T22:18:57Z","resolved_at":"2026-03-18T04:54:57Z","closed_at":"2026-03-19T14:51:57Z","due_at":"2026-03-16T13:38:57Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":821,"created_at":"2026-08-19T17:37:29Z","updated_at":"2026-08-20T16:23:29Z","number":"HD-10821","subject":"Charged twice this month","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"normal","category":"billing","channel":"chat","customer_id":77,"requester_email":"mateo_williams@atlassoftwarel.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-08-20T16:23:29Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-20T17:37:29Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":822,"created_at":"2026-07-28T21:24:09Z","updated_at":"2026-08-04T00:37:09Z","number":"HD-10822","subject":"How to invite a read-only user","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":244,"requester_email":"theo_tran@cobaltmarinegr.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-07-31T15:44:09Z","resolved_at":"2026-08-02T18:25:09Z","closed_at":"2026-08-04T00:37:09Z","due_at":"2026-07-31T21:24:09Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":823,"created_at":"2026-08-24T16:41:37Z","updated_at":"2026-08-27T01:34:37Z","number":"HD-10823","subject":"Delete my account","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"pending","priority":"normal","category":"account","channel":"chat","customer_id":80,"requester_email":"sinead_davis@cobaltsoftware.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-27T01:34:37Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-27T16:41:37Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":824,"created_at":"2026-07-27T12:39:06Z","updated_at":"2026-07-31T05:04:06Z","number":"HD-10824","subject":"Change the email on my account","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":51,"requester_email":"mikkel_brown@vertexlabssa.example","assignee_id":9,"team_id":1,"tags":["mobile","urgent"],"first_response_at":"2026-07-27T19:40:06Z","resolved_at":"2026-07-28T19:16:06Z","closed_at":"2026-07-31T05:04:06Z","due_at":"2026-07-28T12:39:06Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":825,"created_at":"2026-04-26T07:46:22Z","updated_at":"2026-05-03T01:10:22Z","number":"HD-10825","subject":"Where are the API docs?","description":"Let me know if you need screenshots.","status":"resolved","priority":"high","category":"howto","channel":"email","customer_id":38,"requester_email":"mateo_stewart@vertexenergyag.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-04-28T16:59:22Z","resolved_at":"2026-05-03T01:10:22Z","closed_at":null,"due_at":"2026-04-29T07:46:22Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":826,"created_at":"2026-06-04T16:06:07Z","updated_at":"2026-06-09T01:31:07Z","number":"HD-10826","subject":"CSV import with custom columns","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":127,"requester_email":"aisha_perez@silversystemsa.example","assignee_id":13,"team_id":2,"tags":["api"],"first_response_at":"2026-06-05T18:02:07Z","resolved_at":"2026-06-07T00:35:07Z","closed_at":"2026-06-09T01:31:07Z","due_at":"2026-06-05T16:06:07Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":827,"created_at":"2026-07-18T07:31:50Z","updated_at":"2026-07-25T03:28:50Z","number":"HD-10827","subject":"Refund not received","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":246,"requester_email":"marco_taylor@novaholdingsgm.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-07-19T09:34:50Z","resolved_at":"2026-07-22T21:40:50Z","closed_at":"2026-07-25T03:28:50Z","due_at":"2026-07-19T07:31:50Z","sla_breached":true,"satisfaction":3,"message_count":1},{"id":828,"created_at":"2026-04-29T14:25:08Z","updated_at":"2026-05-04T13:47:08Z","number":"HD-10828","subject":"How to invite a read-only user","description":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"howto","channel":"chat","customer_id":56,"requester_email":"sinead_turner@harbortradings.example","assignee_id":8,"team_id":1,"tags":["follow-up","web"],"first_response_at":"2026-04-29T19:56:08Z","resolved_at":"2026-05-04T03:34:08Z","closed_at":"2026-05-04T13:47:08Z","due_at":"2026-04-29T18:25:08Z","sla_breached":true,"satisfaction":3,"message_count":2},{"id":829,"created_at":"2026-04-08T12:09:53Z","updated_at":"2026-04-15T04:22:53Z","number":"HD-10829","subject":"Two-factor codes are rejected","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"account","channel":"chat","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":5,"team_id":1,"tags":["mobile","enterprise"],"first_response_at":"2026-04-08T20:34:53Z","resolved_at":"2026-04-13T08:21:53Z","closed_at":"2026-04-15T04:22:53Z","due_at":"2026-04-09T12:09:53Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":830,"created_at":"2026-03-18T08:22:29Z","updated_at":"2026-03-22T13:01:29Z","number":"HD-10830","subject":"Invoice shows the wrong company name","description":"Thanks in advance for looking into this.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":151,"requester_email":"max_pereira@greenfoodsco.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-03-21T08:59:29Z","resolved_at":"2026-03-22T02:20:29Z","closed_at":"2026-03-22T13:01:29Z","due_at":"2026-03-21T08:22:29Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":831,"created_at":"2026-06-01T04:55:59Z","updated_at":"2026-06-06T12:24:59Z","number":"HD-10831","subject":"Setting up a custom domain","description":"Is there a workaround in the meantime? Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":61,"requester_email":"nicolas_tran@irontextilesco.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-06-01T09:08:59Z","resolved_at":"2026-06-04T06:16:59Z","closed_at":"2026-06-06T12:24:59Z","due_at":"2026-06-01T08:55:59Z","sla_breached":true,"satisfaction":4,"message_count":6},{"id":832,"created_at":"2026-06-22T18:19:50Z","updated_at":"2026-06-25T05:54:50Z","number":"HD-10832","subject":"Merge two accounts","description":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","status":"resolved","priority":"high","category":"account","channel":"email","customer_id":169,"requester_email":"sebastian_lefebvre@greenmediainc.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-06-22T23:18:50Z","resolved_at":"2026-06-25T05:54:50Z","closed_at":null,"due_at":"2026-06-23T18:19:50Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":833,"created_at":"2026-05-29T19:52:59Z","updated_at":"2026-06-01T18:47:59Z","number":"HD-10833","subject":"Setting up a custom domain","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"urgent","category":"howto","channel":"chat","customer_id":235,"requester_email":"tomas_suzuki@atlastextilesg.example","assignee_id":7,"team_id":1,"tags":["urgent","mobile"],"first_response_at":"2026-05-30T02:05:59Z","resolved_at":"2026-06-01T10:27:59Z","closed_at":"2026-06-01T18:47:59Z","due_at":"2026-05-29T23:52:59Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":834,"created_at":"2026-05-23T12:15:20Z","updated_at":"2026-05-30T02:13:20Z","number":"HD-10834","subject":"Delete my account","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":273,"requester_email":"lucas_young@silvertradinga.example","assignee_id":11,"team_id":2,"tags":["vip"],"first_response_at":"2026-05-25T05:35:20Z","resolved_at":"2026-05-29T19:32:20Z","closed_at":"2026-05-30T02:13:20Z","due_at":"2026-05-26T12:15:20Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":835,"created_at":"2026-08-01T21:34:35Z","updated_at":"2026-08-05T08:20:35Z","number":"HD-10835","subject":"Dashboard shows yesterday’s numbers","description":"Let me know if you need screenshots. This started happening after the last update.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":204,"requester_email":"emilia_king@silverfarmsllc.example","assignee_id":16,"team_id":2,"tags":["enterprise","follow-up"],"first_response_at":"2026-08-01T23:52:35Z","resolved_at":"2026-08-03T06:23:35Z","closed_at":"2026-08-05T08:20:35Z","due_at":"2026-08-02T01:34:35Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":836,"created_at":"2026-06-30T05:58:35Z","updated_at":"2026-07-01T11:52:35Z","number":"HD-10836","subject":"Search returns no results for exact matches","description":"This started happening after the last update. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":215,"requester_email":"fatima_taylor@ironsystemssrl.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-06-30T08:23:35Z","resolved_at":"2026-06-30T11:08:35Z","closed_at":"2026-07-01T11:52:35Z","due_at":"2026-06-30T09:58:35Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":837,"created_at":"2026-06-17T06:26:59Z","updated_at":"2026-06-27T01:57:59Z","number":"HD-10837","subject":"Cannot log in after password reset","description":"Happy to jump on a call if that helps.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":197,"requester_email":"anouk_murphy@deltalogistics.example","assignee_id":4,"team_id":1,"tags":["api","follow-up"],"first_response_at":"2026-06-20T19:59:59Z","resolved_at":"2026-06-24T07:02:59Z","closed_at":"2026-06-27T01:57:59Z","due_at":"2026-06-20T06:26:59Z","sla_breached":true,"satisfaction":4,"message_count":5},{"id":838,"created_at":"2026-05-24T02:11:18Z","updated_at":"2026-05-28T06:42:18Z","number":"HD-10838","subject":"Dashboard shows yesterday’s numbers","description":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":163,"requester_email":"sofia_turner@atlasstudiopty.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-05-25T08:20:18Z","resolved_at":"2026-05-25T18:21:18Z","closed_at":"2026-05-28T06:42:18Z","due_at":"2026-05-25T02:11:18Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":839,"created_at":"2026-06-20T17:28:03Z","updated_at":"2026-06-23T07:02:03Z","number":"HD-10839","subject":"Locked out after too many attempts","description":"Our whole team is affected, so this is fairly urgent. This started happening after the last update. Thanks in advance for looking into this.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":222,"requester_email":"tomas_silva@novapartnersco.example","assignee_id":17,"team_id":2,"tags":["billing"],"first_response_at":"2026-06-20T21:22:03Z","resolved_at":"2026-06-22T08:55:03Z","closed_at":"2026-06-23T07:02:03Z","due_at":"2026-06-20T21:28:03Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":840,"created_at":"2026-05-31T21:37:05Z","updated_at":"2026-06-07T21:43:05Z","number":"HD-10840","subject":"Webhooks on invoice paid","description":"Let me know if you need screenshots.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-05-31T22:38:05Z","resolved_at":"2026-06-05T09:33:05Z","closed_at":"2026-06-07T21:43:05Z","due_at":"2026-06-01T01:37:05Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":841,"created_at":"2026-04-30T13:34:54Z","updated_at":"2026-05-11T16:01:54Z","number":"HD-10841","subject":"How do I set up SSO?","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"api","customer_id":99,"requester_email":"olivia_ferrari@pioneermediain.example","assignee_id":9,"team_id":1,"tags":["api","trial"],"first_response_at":"2026-05-05T03:54:54Z","resolved_at":"2026-05-09T03:41:54Z","closed_at":"2026-05-11T16:01:54Z","due_at":"2026-05-03T13:34:54Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":842,"created_at":"2026-08-13T22:12:10Z","updated_at":"2026-08-21T13:11:10Z","number":"HD-10842","subject":"Notifications arrive twice","description":"This started happening after the last update. It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":2,"requester_email":"ines_romero@summitholdings.example","assignee_id":14,"team_id":2,"tags":["trial","legacy"],"first_response_at":"2026-08-14T11:06:10Z","resolved_at":"2026-08-19T04:48:10Z","closed_at":"2026-08-21T13:11:10Z","due_at":"2026-08-14T22:12:10Z","sla_breached":false,"satisfaction":4,"message_count":4},{"id":843,"created_at":"2026-05-13T09:37:08Z","updated_at":"2026-05-14T02:31:08Z","number":"HD-10843","subject":"Two-factor codes are rejected","description":"This started happening after the last update. Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","status":"open","priority":"low","category":"account","channel":"email","customer_id":126,"requester_email":"facundo_laurent@cobaltsystemsa.example","assignee_id":14,"team_id":2,"tags":["trial"],"first_response_at":"2026-05-14T02:31:08Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-14T09:37:08Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":844,"created_at":"2026-08-12T03:57:51Z","updated_at":"2026-08-15T02:20:51Z","number":"HD-10844","subject":"Bulk edit for tags","description":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":187,"requester_email":"ava_costa@goldenrobotics.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-08-12T04:53:51Z","resolved_at":"2026-08-13T08:40:51Z","closed_at":"2026-08-15T02:20:51Z","due_at":"2026-08-12T07:57:51Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":845,"created_at":"2026-05-20T00:45:44Z","updated_at":"2026-05-22T04:22:44Z","number":"HD-10845","subject":"How to invite a read-only user","description":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":180,"requester_email":"nina_rodriguez@swiftroboticsl.example","assignee_id":6,"team_id":1,"tags":["legacy"],"first_response_at":"2026-05-20T01:29:44Z","resolved_at":"2026-05-20T20:14:44Z","closed_at":"2026-05-22T04:22:44Z","due_at":"2026-05-20T04:45:44Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":846,"created_at":"2026-03-06T04:51:43Z","updated_at":"2026-03-11T16:12:43Z","number":"HD-10846","subject":"Exporting all my data","description":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":184,"requester_email":"declan_mensah@silvermediainc.example","assignee_id":24,"team_id":4,"tags":[],"first_response_at":"2026-03-06T06:21:43Z","resolved_at":"2026-03-10T13:55:43Z","closed_at":"2026-03-11T16:12:43Z","due_at":"2026-03-06T05:51:43Z","sla_breached":true,"satisfaction":3,"message_count":3},{"id":847,"created_at":"2026-03-14T23:33:04Z","updated_at":"2026-03-22T01:37:04Z","number":"HD-10847","subject":"Exporting all my data","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":299,"requester_email":"hugo_sanchez2@ironfoodsgroup.example","assignee_id":2,"team_id":1,"tags":["web"],"first_response_at":"2026-03-18T19:19:04Z","resolved_at":"2026-03-19T06:05:04Z","closed_at":"2026-03-22T01:37:04Z","due_at":"2026-03-17T23:33:04Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":848,"created_at":"2026-07-19T11:48:38Z","updated_at":"2026-07-19T15:33:38Z","number":"HD-10848","subject":"Dashboard shows yesterday’s numbers","description":"Happy to jump on a call if that helps.","status":"open","priority":"high","category":"bug","channel":"web","customer_id":28,"requester_email":"nora_young@ridgepartnersp.example","assignee_id":13,"team_id":2,"tags":["trial"],"first_response_at":"2026-07-19T15:33:38Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-22T11:48:38Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":849,"created_at":"2026-07-19T00:23:02Z","updated_at":"2026-07-23T10:21:02Z","number":"HD-10849","subject":"Invoice shows the wrong company name","description":"Thanks in advance for looking into this. Let me know if you need screenshots. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":194,"requester_email":"olivia_johnson@silverlabsgmbh.example","assignee_id":19,"team_id":3,"tags":["web","mobile"],"first_response_at":"2026-07-19T01:56:02Z","resolved_at":"2026-07-20T21:40:02Z","closed_at":"2026-07-23T10:21:02Z","due_at":"2026-07-19T01:23:02Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":850,"created_at":"2026-05-02T03:47:30Z","updated_at":"2026-05-04T21:12:30Z","number":"HD-10850","subject":"Timezone off by one hour in the calendar","description":"Let me know if you need screenshots. This started happening after the last update.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":259,"requester_email":"bruno_hill@novatextilesag.example","assignee_id":6,"team_id":1,"tags":["vip","enterprise"],"first_response_at":"2026-05-02T09:47:30Z","resolved_at":"2026-05-04T21:12:30Z","closed_at":null,"due_at":"2026-05-02T07:47:30Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":851,"created_at":"2026-06-17T01:39:50Z","updated_at":"2026-06-24T07:10:50Z","number":"HD-10851","subject":"Where are the API docs?","description":"Happy to jump on a call if that helps.","status":"resolved","priority":"urgent","category":"howto","channel":"email","customer_id":206,"requester_email":"kenji_mensah@deltafoodsgrou.example","assignee_id":6,"team_id":1,"tags":["urgent"],"first_response_at":"2026-06-19T14:12:50Z","resolved_at":"2026-06-24T07:10:50Z","closed_at":null,"due_at":"2026-06-20T01:39:50Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":852,"created_at":"2026-06-03T20:55:19Z","updated_at":"2026-06-08T05:29:19Z","number":"HD-10852","subject":"CSV import with custom columns","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":185,"requester_email":"isabella_campbell@cobaltmediaco.example","assignee_id":8,"team_id":1,"tags":["mobile"],"first_response_at":"2026-06-04T16:57:19Z","resolved_at":"2026-06-06T10:06:19Z","closed_at":"2026-06-08T05:29:19Z","due_at":"2026-06-04T20:55:19Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":853,"created_at":"2026-06-09T16:28:01Z","updated_at":"2026-06-18T17:52:01Z","number":"HD-10853","subject":"Export button does nothing","description":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":68,"requester_email":"layla_ali@swiftlogistics.example","assignee_id":12,"team_id":2,"tags":["mobile"],"first_response_at":"2026-06-14T09:53:01Z","resolved_at":"2026-06-16T00:35:01Z","closed_at":"2026-06-18T17:52:01Z","due_at":"2026-06-12T16:28:01Z","sla_breached":true,"satisfaction":3,"message_count":4},{"id":854,"created_at":"2026-05-27T04:43:12Z","updated_at":"2026-06-03T02:58:12Z","number":"HD-10854","subject":"Setting up a custom domain","description":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":291,"requester_email":"ivy_johnson@cobaltstudioll.example","assignee_id":4,"team_id":1,"tags":["mobile","billing"],"first_response_at":"2026-05-29T01:16:12Z","resolved_at":"2026-06-01T16:12:12Z","closed_at":"2026-06-03T02:58:12Z","due_at":"2026-05-30T04:43:12Z","sla_breached":false,"satisfaction":1,"message_count":1},{"id":855,"created_at":"2026-08-01T10:04:33Z","updated_at":"2026-08-06T00:13:33Z","number":"HD-10855","subject":"Two-factor codes are rejected","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":46,"requester_email":"ethan_green@harborholdings.example","assignee_id":7,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-08-01T22:49:33Z","resolved_at":"2026-08-05T11:02:33Z","closed_at":"2026-08-06T00:13:33Z","due_at":"2026-08-02T10:04:33Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":856,"created_at":"2026-05-02T08:44:16Z","updated_at":"2026-05-02T12:34:16Z","number":"HD-10856","subject":"Invoice shows the wrong company name","description":"It happens on both my laptop and my phone. Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"billing","channel":"email","customer_id":237,"requester_email":"paula_rodriguez@bluefoodsgmbh.example","assignee_id":18,"team_id":3,"tags":["api"],"first_response_at":"2026-05-02T12:34:16Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-02T12:44:16Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":857,"created_at":"2026-03-21T21:38:28Z","updated_at":"2026-03-26T22:15:28Z","number":"HD-10857","subject":"Dark mode for the mobile app","description":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","status":"resolved","priority":"low","category":"feature","channel":"email","customer_id":50,"requester_email":"rosa_nelson@blueholdingssa.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-03-23T02:13:28Z","resolved_at":"2026-03-26T22:15:28Z","closed_at":null,"due_at":"2026-03-22T21:38:28Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":858,"created_at":"2026-04-06T13:55:16Z","updated_at":"2026-04-10T14:03:16Z","number":"HD-10858","subject":"Notifications arrive twice","description":"This started happening after the last update. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":258,"requester_email":"ruby_fischer@cobaltrobotics.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-08T02:36:16Z","resolved_at":"2026-04-08T09:50:16Z","closed_at":"2026-04-10T14:03:16Z","due_at":"2026-04-07T13:55:16Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":859,"created_at":"2026-07-09T10:47:43Z","updated_at":"2026-07-09T20:56:43Z","number":"HD-10859","subject":"Refund not received","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"pending","priority":"high","category":"billing","channel":"web","customer_id":62,"requester_email":"facundo_anderson@swiftmarinesrl.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-07-09T20:56:43Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-12T10:47:43Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":860,"created_at":"2026-04-02T08:50:30Z","updated_at":"2026-04-09T15:21:30Z","number":"HD-10860","subject":"Need a receipt for expense reporting","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":296,"requester_email":"amara_taylor@blueworksltd.example","assignee_id":21,"team_id":3,"tags":["follow-up"],"first_response_at":"2026-04-02T09:41:30Z","resolved_at":"2026-04-06T20:15:30Z","closed_at":"2026-04-09T15:21:30Z","due_at":"2026-04-02T09:50:30Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":861,"created_at":"2026-07-20T15:54:25Z","updated_at":"2026-07-28T03:11:25Z","number":"HD-10861","subject":"How do I change my payment method?","description":"I have already tried clearing the cache and signing in again. This started happening after the last update. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":83,"requester_email":"priya_jackson@ridgemotorsgmb.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-07-20T18:07:25Z","resolved_at":"2026-07-25T15:48:25Z","closed_at":"2026-07-28T03:11:25Z","due_at":"2026-07-20T19:54:25Z","sla_breached":false,"satisfaction":1,"message_count":2},{"id":862,"created_at":"2026-08-29T04:24:26Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10862","subject":"Timezone off by one hour in the calendar","description":"Is there a workaround in the meantime?","status":"closed","priority":"urgent","category":"bug","channel":"chat","customer_id":232,"requester_email":"santiago_davis@amberworksgmbh.example","assignee_id":6,"team_id":1,"tags":["web"],"first_response_at":"2026-08-29T10:26:26Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-09-01T04:24:26Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":863,"created_at":"2026-04-13T19:30:03Z","updated_at":"2026-04-16T00:49:03Z","number":"HD-10863","subject":"CSV import with custom columns","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"feature","channel":"email","customer_id":66,"requester_email":"felix_walker@atlasworkssa.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-04-14T08:21:03Z","resolved_at":"2026-04-15T16:20:03Z","closed_at":"2026-04-16T00:49:03Z","due_at":"2026-04-14T19:30:03Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":864,"created_at":"2026-06-21T13:20:54Z","updated_at":"2026-06-24T08:24:54Z","number":"HD-10864","subject":"Merge two accounts","description":"I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":78,"requester_email":"adrian_davis@deltaroboticsp.example","assignee_id":8,"team_id":1,"tags":["api"],"first_response_at":"2026-06-22T04:53:54Z","resolved_at":"2026-06-24T08:24:54Z","closed_at":null,"due_at":"2026-06-22T13:20:54Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":865,"created_at":"2026-06-15T14:13:54Z","updated_at":"2026-06-21T02:00:54Z","number":"HD-10865","subject":"Locked out after too many attempts","description":"Is there a workaround in the meantime? Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":247,"requester_email":"lucas_carter@ridgemotorssa.example","assignee_id":5,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-06-17T23:44:54Z","resolved_at":"2026-06-20T15:01:54Z","closed_at":"2026-06-21T02:00:54Z","due_at":"2026-06-18T14:13:54Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":866,"created_at":"2026-06-05T16:22:46Z","updated_at":"2026-06-13T14:48:46Z","number":"HD-10866","subject":"Cannot log in after password reset","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":3,"requester_email":"youssef_ali@brightlabsllc.example","assignee_id":8,"team_id":1,"tags":["vip"],"first_response_at":"2026-06-05T21:00:46Z","resolved_at":"2026-06-10T15:56:46Z","closed_at":"2026-06-13T14:48:46Z","due_at":"2026-06-05T20:22:46Z","sla_breached":true,"satisfaction":4,"message_count":4},{"id":867,"created_at":"2026-03-14T10:11:58Z","updated_at":"2026-03-20T08:50:58Z","number":"HD-10867","subject":"Setting up a custom domain","description":"It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"howto","channel":"api","customer_id":66,"requester_email":"felix_walker@atlasworkssa.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-03-15T19:58:58Z","resolved_at":"2026-03-20T08:50:58Z","closed_at":null,"due_at":"2026-03-15T10:11:58Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":868,"created_at":"2026-06-09T05:28:34Z","updated_at":"2026-06-15T20:02:34Z","number":"HD-10868","subject":"Exporting all my data","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":23,"requester_email":"mia_hill@pioneerholding.example","assignee_id":6,"team_id":1,"tags":["mobile"],"first_response_at":"2026-06-10T05:03:34Z","resolved_at":"2026-06-13T19:32:34Z","closed_at":"2026-06-15T20:02:34Z","due_at":"2026-06-10T05:28:34Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":869,"created_at":"2026-07-06T00:04:26Z","updated_at":"2026-07-10T01:43:26Z","number":"HD-10869","subject":"Need a receipt for expense reporting","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":46,"requester_email":"ethan_green@harborholdings.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-07-06T20:21:26Z","resolved_at":"2026-07-07T14:45:26Z","closed_at":"2026-07-10T01:43:26Z","due_at":"2026-07-07T00:04:26Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":870,"created_at":"2026-03-20T05:34:19Z","updated_at":"2026-03-23T10:47:19Z","number":"HD-10870","subject":"Setting up a custom domain","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":25,"requester_email":"marco_martinez@greenanalytics.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-03-20T05:50:19Z","resolved_at":"2026-03-23T08:20:19Z","closed_at":"2026-03-23T10:47:19Z","due_at":"2026-03-20T09:34:19Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":871,"created_at":"2026-05-13T23:39:36Z","updated_at":"2026-05-18T20:17:36Z","number":"HD-10871","subject":"Locked out after too many attempts","description":"This started happening after the last update. 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Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"api","customer_id":193,"requester_email":"hugo_tanaka@goldenmarinesr.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-06-17T08:29:45Z","resolved_at":"2026-06-22T05:19:45Z","closed_at":"2026-06-23T02:27:45Z","due_at":"2026-06-17T09:04:45Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":873,"created_at":"2026-07-20T07:58:00Z","updated_at":"2026-07-27T23:11:00Z","number":"HD-10873","subject":"Where are the API docs?","description":"Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":289,"requester_email":"sofia_nguyen@northdynamicsc.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-07-23T10:18:00Z","resolved_at":"2026-07-25T09:40:00Z","closed_at":"2026-07-27T23:11:00Z","due_at":"2026-07-23T07:58:00Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":874,"created_at":"2026-03-05T18:09:17Z","updated_at":"2026-03-06T10:55:17Z","number":"HD-10874","subject":"Where are the API docs?","description":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"howto","channel":"email","customer_id":243,"requester_email":"ines_harris@atlassoftwarec.example","assignee_id":4,"team_id":1,"tags":["api"],"first_response_at":"2026-03-05T22:08:17Z","resolved_at":"2026-03-06T10:55:17Z","closed_at":null,"due_at":"2026-03-06T18:09:17Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":875,"created_at":"2026-04-14T01:20:51Z","updated_at":"2026-04-18T01:59:51Z","number":"HD-10875","subject":"Shared saved filters","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":29,"requester_email":"andres_clark@ambersoftwarea.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-04-14T18:58:51Z","resolved_at":"2026-04-17T15:52:51Z","closed_at":"2026-04-18T01:59:51Z","due_at":"2026-04-15T01:20:51Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":876,"created_at":"2026-08-04T20:10:05Z","updated_at":"2026-08-12T11:09:05Z","number":"HD-10876","subject":"Crash when opening a large report","description":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this. This started happening after the last update.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":217,"requester_email":"rosa_thomas@ironsupplyag.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-08-05T00:36:05Z","resolved_at":"2026-08-09T15:28:05Z","closed_at":"2026-08-12T11:09:05Z","due_at":"2026-08-05T20:10:05Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":877,"created_at":"2026-06-27T17:11:02Z","updated_at":"2026-07-04T18:22:02Z","number":"HD-10877","subject":"Can I schedule reports?","description":"Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":50,"requester_email":"rosa_nelson@blueholdingssa.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-06-28T11:55:02Z","resolved_at":"2026-07-02T15:06:02Z","closed_at":"2026-07-04T18:22:02Z","due_at":"2026-06-28T17:11:02Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":878,"created_at":"2026-03-09T07:37:35Z","updated_at":"2026-03-11T09:14:35Z","number":"HD-10878","subject":"Shared saved filters","description":"Happy to jump on a call if that helps.","status":"closed","priority":"urgent","category":"feature","channel":"web","customer_id":220,"requester_email":"liam_rossi@northroboticsp.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-03-09T11:32:35Z","resolved_at":"2026-03-10T06:30:35Z","closed_at":"2026-03-11T09:14:35Z","due_at":"2026-03-09T11:37:35Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":879,"created_at":"2026-06-18T13:12:49Z","updated_at":"2026-06-24T08:45:49Z","number":"HD-10879","subject":"Refund not received","description":"Happy to jump on a call if that helps. Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"billing","channel":"chat","customer_id":134,"requester_email":"amara_muller@deltasupplygmb.example","assignee_id":20,"team_id":3,"tags":["web"],"first_response_at":"2026-06-18T20:46:49Z","resolved_at":"2026-06-22T17:50:49Z","closed_at":"2026-06-24T08:45:49Z","due_at":"2026-06-19T13:12:49Z","sla_breached":false,"satisfaction":3,"message_count":4},{"id":880,"created_at":"2026-06-23T20:30:28Z","updated_at":"2026-07-01T06:30:28Z","number":"HD-10880","subject":"How do I change my payment method?","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":238,"requester_email":"amara_adams@summitsystemsp.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-06-28T06:43:28Z","resolved_at":"2026-06-29T05:04:28Z","closed_at":"2026-07-01T06:30:28Z","due_at":"2026-06-26T20:30:28Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":881,"created_at":"2026-08-13T18:00:04Z","updated_at":"2026-08-22T10:29:04Z","number":"HD-10881","subject":"Need a receipt for expense reporting","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"phone","customer_id":207,"requester_email":"alice_white@vertexpartners.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-08-14T22:14:04Z","resolved_at":"2026-08-19T12:46:04Z","closed_at":"2026-08-22T10:29:04Z","due_at":"2026-08-14T18:00:04Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":882,"created_at":"2026-08-31T02:38:27Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10882","subject":"Export button does nothing","description":"Is there a workaround in the meantime?","status":"closed","priority":"high","category":"bug","channel":"chat","customer_id":272,"requester_email":"hannah_lopez@summitmotorsll.example","assignee_id":1,"team_id":1,"tags":["billing","enterprise"],"first_response_at":"2026-09-01T04:38:27Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-09-03T02:38:27Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":883,"created_at":"2026-03-31T12:07:58Z","updated_at":"2026-04-08T00:14:58Z","number":"HD-10883","subject":"Dashboard shows yesterday’s numbers","description":"This started happening after the last update.","status":"resolved","priority":"high","category":"bug","channel":"email","customer_id":121,"requester_email":"leon_schmidt@atlassystemssr.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-04-05T04:19:58Z","resolved_at":"2026-04-08T00:14:58Z","closed_at":null,"due_at":"2026-04-03T12:07:58Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":884,"created_at":"2026-07-24T18:14:19Z","updated_at":"2026-07-30T14:22:19Z","number":"HD-10884","subject":"Can I schedule reports?","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"howto","channel":"phone","customer_id":141,"requester_email":"ava_perez@clearanalytics.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-07-24T18:33:19Z","resolved_at":"2026-07-28T03:12:19Z","closed_at":"2026-07-30T14:22:19Z","due_at":"2026-07-24T22:14:19Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":885,"created_at":"2026-03-15T06:52:07Z","updated_at":"2026-03-22T04:57:07Z","number":"HD-10885","subject":"Delete my account","description":"This started happening after the last update. Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":69,"requester_email":"andres_wilson@ironfarmsinc.example","assignee_id":10,"team_id":1,"tags":["urgent"],"first_response_at":"2026-03-16T20:59:07Z","resolved_at":"2026-03-20T07:50:07Z","closed_at":"2026-03-22T04:57:07Z","due_at":"2026-03-18T06:52:07Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":886,"created_at":"2026-06-26T11:31:45Z","updated_at":"2026-07-01T09:50:45Z","number":"HD-10886","subject":"Locked out after too many attempts","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":195,"requester_email":"rafael_muller@primemediasrl.example","assignee_id":6,"team_id":1,"tags":["urgent"],"first_response_at":"2026-06-26T14:18:45Z","resolved_at":"2026-06-29T12:28:45Z","closed_at":"2026-07-01T09:50:45Z","due_at":"2026-06-27T11:31:45Z","sla_breached":false,"satisfaction":2,"message_count":2},{"id":887,"created_at":"2026-08-08T01:45:07Z","updated_at":"2026-08-08T01:58:07Z","number":"HD-10887","subject":"Where are the API docs?","description":"It happens on both my laptop and my phone. Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"howto","channel":"chat","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":1,"team_id":1,"tags":["web"],"first_response_at":"2026-08-08T01:58:07Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-08T05:45:07Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":888,"created_at":"2026-07-16T07:34:30Z","updated_at":"2026-07-18T05:40:30Z","number":"HD-10888","subject":"Keyboard shortcut for new item","description":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":225,"requester_email":"lucia_rodriguez@swiftholdingsg.example","assignee_id":22,"team_id":4,"tags":["follow-up"],"first_response_at":"2026-07-16T07:45:30Z","resolved_at":"2026-07-18T04:29:30Z","closed_at":"2026-07-18T05:40:30Z","due_at":"2026-07-16T08:34:30Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":889,"created_at":"2026-03-11T15:18:20Z","updated_at":"2026-03-15T11:07:20Z","number":"HD-10889","subject":"How to invite a read-only user","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"closed","priority":"urgent","category":"howto","channel":"chat","customer_id":6,"requester_email":"fatima_weber@northanalytics.example","assignee_id":24,"team_id":4,"tags":["enterprise"],"first_response_at":"2026-03-11T16:26:20Z","resolved_at":"2026-03-13T17:54:20Z","closed_at":"2026-03-15T11:07:20Z","due_at":"2026-03-11T16:18:20Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":890,"created_at":"2026-04-13T12:55:26Z","updated_at":"2026-04-15T16:11:26Z","number":"HD-10890","subject":"Exporting all my data","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":14,"requester_email":"layla_brown@amberholdingsl.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-13T15:00:26Z","resolved_at":"2026-04-14T23:30:26Z","closed_at":"2026-04-15T16:11:26Z","due_at":"2026-04-14T12:55:26Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":891,"created_at":"2026-06-17T01:56:03Z","updated_at":"2026-06-23T03:51:03Z","number":"HD-10891","subject":"Timezone off by one hour in the calendar","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":15,"team_id":2,"tags":["trial"],"first_response_at":"2026-06-18T03:34:03Z","resolved_at":"2026-06-21T19:50:03Z","closed_at":"2026-06-23T03:51:03Z","due_at":"2026-06-18T01:56:03Z","sla_breached":true,"satisfaction":4,"message_count":3},{"id":892,"created_at":"2026-06-03T18:10:02Z","updated_at":"2026-06-10T18:58:02Z","number":"HD-10892","subject":"Timezone off by one hour in the calendar","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":143,"requester_email":"hugo_sanchez@summitrobotics.example","assignee_id":14,"team_id":2,"tags":["follow-up","legacy"],"first_response_at":"2026-06-03T23:15:02Z","resolved_at":"2026-06-08T04:55:02Z","closed_at":"2026-06-10T18:58:02Z","due_at":"2026-06-04T18:10:02Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":893,"created_at":"2026-04-08T00:10:47Z","updated_at":"2026-04-14T23:20:47Z","number":"HD-10893","subject":"Timezone off by one hour in the calendar","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":250,"requester_email":"nora_brown@cleartradinggr.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-08T23:36:47Z","resolved_at":"2026-04-12T18:33:47Z","closed_at":"2026-04-14T23:20:47Z","due_at":"2026-04-09T00:10:47Z","sla_breached":false,"satisfaction":5,"message_count":6},{"id":894,"created_at":"2026-08-04T05:17:36Z","updated_at":"2026-08-05T21:49:36Z","number":"HD-10894","subject":"Delete my account","description":"Is there a workaround in the meantime? Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":223,"requester_email":"julian_white@greenroboticss.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-04T06:03:36Z","resolved_at":"2026-08-05T08:03:36Z","closed_at":"2026-08-05T21:49:36Z","due_at":"2026-08-04T09:17:36Z","sla_breached":false,"satisfaction":4,"message_count":6},{"id":895,"created_at":"2026-05-26T16:19:41Z","updated_at":"2026-05-27T11:13:41Z","number":"HD-10895","subject":"Export button does nothing","description":"Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":76,"requester_email":"amara_lopez@deltapartnersg.example","assignee_id":10,"team_id":1,"tags":["enterprise","billing"],"first_response_at":"2026-05-26T19:52:41Z","resolved_at":"2026-05-27T11:13:41Z","closed_at":null,"due_at":"2026-05-26T20:19:41Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":896,"created_at":"2026-03-11T04:48:21Z","updated_at":"2026-03-15T17:53:21Z","number":"HD-10896","subject":"Exporting all my data","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":296,"requester_email":"amara_taylor@blueworksltd.example","assignee_id":24,"team_id":4,"tags":[],"first_response_at":"2026-03-11T05:53:21Z","resolved_at":"2026-03-12T19:07:21Z","closed_at":"2026-03-15T17:53:21Z","due_at":"2026-03-11T05:48:21Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":897,"created_at":"2026-05-20T17:20:40Z","updated_at":"2026-05-21T05:48:40Z","number":"HD-10897","subject":"Exporting all my data","description":"Thanks in advance for looking into this.","status":"open","priority":"normal","category":"howto","channel":"web","customer_id":125,"requester_email":"ravi_schneider@ironsupplysa.example","assignee_id":12,"team_id":2,"tags":["follow-up","enterprise"],"first_response_at":"2026-05-21T05:48:40Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-21T17:20:40Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":898,"created_at":"2026-05-25T22:18:24Z","updated_at":"2026-05-29T09:24:24Z","number":"HD-10898","subject":"Change the email on my account","description":"This started happening after the last update. Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":3,"team_id":1,"tags":["urgent"],"first_response_at":"2026-05-26T02:43:24Z","resolved_at":"2026-05-28T03:58:24Z","closed_at":"2026-05-29T09:24:24Z","due_at":"2026-05-26T02:18:24Z","sla_breached":true,"satisfaction":3,"message_count":2},{"id":899,"created_at":"2026-07-23T02:31:49Z","updated_at":"2026-07-23T07:25:49Z","number":"HD-10899","subject":"CSV import with custom columns","description":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"pending","priority":"low","category":"feature","channel":"email","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-07-23T07:25:49Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-23T06:31:49Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":900,"created_at":"2026-08-14T22:20:50Z","updated_at":"2026-08-18T18:18:50Z","number":"HD-10900","subject":"Two-factor codes are rejected","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"closed","priority":"urgent","category":"account","channel":"email","customer_id":286,"requester_email":"jack_russo@northmarineco.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-08-15T02:12:50Z","resolved_at":"2026-08-17T03:23:50Z","closed_at":"2026-08-18T18:18:50Z","due_at":"2026-08-15T02:20:50Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":901,"created_at":"2026-06-19T16:59:44Z","updated_at":"2026-06-21T23:13:44Z","number":"HD-10901","subject":"Notifications arrive twice","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":132,"requester_email":"sinead_sato@cobalttradingl.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-06-19T20:00:44Z","resolved_at":"2026-06-20T19:14:44Z","closed_at":"2026-06-21T23:13:44Z","due_at":"2026-06-19T20:59:44Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":902,"created_at":"2026-07-20T07:32:31Z","updated_at":"2026-07-25T01:41:31Z","number":"HD-10902","subject":"Can I schedule reports?","description":"Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"resolved","priority":"high","category":"howto","channel":"web","customer_id":36,"requester_email":"isabella_costa@pioneersoftwar.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-07-20T18:07:31Z","resolved_at":"2026-07-25T01:41:31Z","closed_at":null,"due_at":"2026-07-23T07:32:31Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":903,"created_at":"2026-06-18T13:43:23Z","updated_at":"2026-06-21T18:00:23Z","number":"HD-10903","subject":"Timezone off by one hour in the calendar","description":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":2,"requester_email":"ines_romero@summitholdings.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-06-20T01:50:23Z","resolved_at":"2026-06-20T17:14:23Z","closed_at":"2026-06-21T18:00:23Z","due_at":"2026-06-19T13:43:23Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":904,"created_at":"2026-06-12T05:28:22Z","updated_at":"2026-06-12T11:43:22Z","number":"HD-10904","subject":"Shared saved filters","description":"I have already tried clearing the cache and signing in again.","status":"pending","priority":"low","category":"feature","channel":"email","customer_id":48,"requester_email":"marco_young@clearlogistics.example","assignee_id":1,"team_id":1,"tags":["vip"],"first_response_at":"2026-06-12T11:43:22Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-12T09:28:22Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":905,"created_at":"2026-08-21T13:23:25Z","updated_at":"2026-08-24T03:01:25Z","number":"HD-10905","subject":"Two-factor codes are rejected","description":"Is there a workaround in the meantime?","status":"closed","priority":"high","category":"account","channel":"web","customer_id":220,"requester_email":"liam_rossi@northroboticsp.example","assignee_id":9,"team_id":1,"tags":["urgent","legacy"],"first_response_at":"2026-08-21T15:07:25Z","resolved_at":"2026-08-23T07:49:25Z","closed_at":"2026-08-24T03:01:25Z","due_at":"2026-08-21T17:23:25Z","sla_breached":false,"satisfaction":4,"message_count":5},{"id":906,"created_at":"2026-07-23T05:11:26Z","updated_at":"2026-07-26T04:58:26Z","number":"HD-10906","subject":"Bulk edit for tags","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":165,"requester_email":"santiago_anderson@pioneerworksll.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-07-23T05:38:26Z","resolved_at":"2026-07-24T00:47:26Z","closed_at":"2026-07-26T04:58:26Z","due_at":"2026-07-23T06:11:26Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":907,"created_at":"2026-04-10T08:02:12Z","updated_at":"2026-04-13T10:54:12Z","number":"HD-10907","subject":"Export button does nothing","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":234,"requester_email":"jack_fischer@cobaltstudiosr.example","assignee_id":9,"team_id":1,"tags":["web","billing"],"first_response_at":"2026-04-10T16:10:12Z","resolved_at":"2026-04-11T22:01:12Z","closed_at":"2026-04-13T10:54:12Z","due_at":"2026-04-13T08:02:12Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":908,"created_at":"2026-03-21T17:16:03Z","updated_at":"2026-03-22T23:23:03Z","number":"HD-10908","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"bug","channel":"chat","customer_id":29,"requester_email":"andres_clark@ambersoftwarea.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-03-22T00:49:03Z","resolved_at":"2026-03-22T13:09:03Z","closed_at":"2026-03-22T23:23:03Z","due_at":"2026-03-22T17:16:03Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":909,"created_at":"2026-08-23T10:29:42Z","updated_at":"2026-08-27T03:49:42Z","number":"HD-10909","subject":"Setting up a custom domain","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":111,"requester_email":"omar_silva@silversystemsp.example","assignee_id":7,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-08-23T12:34:42Z","resolved_at":"2026-08-25T21:15:42Z","closed_at":"2026-08-27T03:49:42Z","due_at":"2026-08-23T14:29:42Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":910,"created_at":"2026-06-28T00:17:08Z","updated_at":"2026-07-03T22:24:08Z","number":"HD-10910","subject":"How do I set up SSO?","description":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":268,"requester_email":"felix_king@silvermotorsll.example","assignee_id":14,"team_id":2,"tags":["trial","follow-up"],"first_response_at":"2026-06-28T03:34:08Z","resolved_at":"2026-07-01T23:18:08Z","closed_at":"2026-07-03T22:24:08Z","due_at":"2026-06-28T04:17:08Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":911,"created_at":"2026-05-05T03:14:39Z","updated_at":"2026-05-10T09:08:39Z","number":"HD-10911","subject":"Refund not received","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":21,"team_id":3,"tags":["mobile"],"first_response_at":"2026-05-08T14:52:39Z","resolved_at":"2026-05-09T15:14:39Z","closed_at":"2026-05-10T09:08:39Z","due_at":"2026-05-08T03:14:39Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":912,"created_at":"2026-03-21T12:34:40Z","updated_at":"2026-03-23T23:35:40Z","number":"HD-10912","subject":"Delete my account","description":"Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":183,"requester_email":"omar_nelson@clearmarinepty.example","assignee_id":10,"team_id":1,"tags":["api"],"first_response_at":"2026-03-22T04:54:40Z","resolved_at":"2026-03-23T23:35:40Z","closed_at":null,"due_at":"2026-03-24T12:34:40Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":913,"created_at":"2026-03-12T19:02:43Z","updated_at":"2026-03-14T16:16:43Z","number":"HD-10913","subject":"Invoice shows the wrong company name","description":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":86,"requester_email":"joaquin_weber@clearlogistics.example","assignee_id":20,"team_id":3,"tags":["web","enterprise"],"first_response_at":"2026-03-12T20:31:43Z","resolved_at":"2026-03-14T04:59:43Z","closed_at":"2026-03-14T16:16:43Z","due_at":"2026-03-12T23:02:43Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":914,"created_at":"2026-07-15T21:07:02Z","updated_at":"2026-07-21T22:31:02Z","number":"HD-10914","subject":"Dashboard shows yesterday’s numbers","description":"Happy to jump on a call if that helps. Here are the steps to reproduce it. 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I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","status":"resolved","priority":"urgent","category":"account","channel":"chat","customer_id":117,"requester_email":"camila_brown@northroboticsg.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-07-16T14:41:29Z","resolved_at":"2026-07-18T09:02:29Z","closed_at":null,"due_at":"2026-07-17T07:34:29Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":917,"created_at":"2026-05-14T11:21:15Z","updated_at":"2026-05-20T18:45:15Z","number":"HD-10917","subject":"Merge two accounts","description":"Here are the steps to reproduce it. Thanks in advance for looking into this. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":50,"requester_email":"rosa_nelson@blueholdingssa.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-05-14T20:40:15Z","resolved_at":"2026-05-18T11:51:15Z","closed_at":"2026-05-20T18:45:15Z","due_at":"2026-05-15T11:21:15Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":918,"created_at":"2026-05-26T13:42:35Z","updated_at":"2026-06-01T02:12:35Z","number":"HD-10918","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"bug","channel":"api","customer_id":51,"requester_email":"mikkel_brown@vertexlabssa.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-05-27T13:15:35Z","resolved_at":"2026-05-29T05:53:35Z","closed_at":"2026-06-01T02:12:35Z","due_at":"2026-05-27T13:42:35Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":919,"created_at":"2026-07-31T07:10:34Z","updated_at":"2026-08-03T16:49:34Z","number":"HD-10919","subject":"Invoice shows the wrong company name","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"pending","priority":"normal","category":"billing","channel":"email","customer_id":100,"requester_email":"ruby_davis@ridgesupplypty.example","assignee_id":21,"team_id":3,"tags":["enterprise","legacy"],"first_response_at":"2026-08-03T16:49:34Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-03T07:10:34Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":920,"created_at":"2026-05-07T00:14:48Z","updated_at":"2026-05-08T23:29:48Z","number":"HD-10920","subject":"Setting up a custom domain","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"resolved","priority":"urgent","category":"howto","channel":"chat","customer_id":247,"requester_email":"lucas_carter@ridgemotorssa.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-05-08T07:33:48Z","resolved_at":"2026-05-08T23:29:48Z","closed_at":null,"due_at":"2026-05-10T00:14:48Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":921,"created_at":"2026-05-15T14:46:04Z","updated_at":"2026-05-18T11:52:04Z","number":"HD-10921","subject":"How do I set up SSO?","description":"Thanks in advance for looking into this.","status":"open","priority":"urgent","category":"howto","channel":"phone","customer_id":155,"requester_email":"hannah_stewart@vertexsupplylt.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-05-18T11:52:04Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-18T14:46:04Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":922,"created_at":"2026-05-29T09:52:36Z","updated_at":"2026-06-01T16:24:36Z","number":"HD-10922","subject":"Refund not received","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":253,"requester_email":"elena_hall@deltastudioinc.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-05-29T12:19:36Z","resolved_at":"2026-05-31T04:33:36Z","closed_at":"2026-06-01T16:24:36Z","due_at":"2026-05-29T13:52:36Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":923,"created_at":"2026-03-14T11:03:39Z","updated_at":"2026-03-20T04:28:39Z","number":"HD-10923","subject":"Export button does nothing","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":146,"requester_email":"oscar_baker@pioneerfarmsgr.example","assignee_id":14,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-03-16T14:22:39Z","resolved_at":"2026-03-19T03:29:39Z","closed_at":"2026-03-20T04:28:39Z","due_at":"2026-03-17T11:03:39Z","sla_breached":false,"satisfaction":3,"message_count":2},{"id":924,"created_at":"2026-05-06T17:03:48Z","updated_at":"2026-05-08T15:10:48Z","number":"HD-10924","subject":"Shared saved filters","description":"Is there a workaround in the meantime? Let me know if you need screenshots.","status":"resolved","priority":"high","category":"feature","channel":"email","customer_id":72,"requester_email":"youssef_wilson@primemediallc.example","assignee_id":14,"team_id":2,"tags":["urgent"],"first_response_at":"2026-05-06T17:43:48Z","resolved_at":"2026-05-08T15:10:48Z","closed_at":null,"due_at":"2026-05-06T21:03:48Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":925,"created_at":"2026-07-09T22:58:44Z","updated_at":"2026-07-11T20:52:44Z","number":"HD-10925","subject":"Charged twice this month","description":"Is there a workaround in the meantime? It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":31,"requester_email":"nicolas_fischer@cobaltmediapty.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-07-10T16:31:44Z","resolved_at":"2026-07-10T17:56:44Z","closed_at":"2026-07-11T20:52:44Z","due_at":"2026-07-12T22:58:44Z","sla_breached":false,"satisfaction":1,"message_count":4},{"id":926,"created_at":"2026-03-20T05:48:21Z","updated_at":"2026-03-24T10:09:21Z","number":"HD-10926","subject":"Delete my account","description":"Thanks in advance for looking into this. Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":284,"requester_email":"adrian_brown@clearpartnerss.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-03-20T12:00:21Z","resolved_at":"2026-03-23T20:49:21Z","closed_at":"2026-03-24T10:09:21Z","due_at":"2026-03-20T09:48:21Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":927,"created_at":"2026-07-30T22:45:20Z","updated_at":"2026-08-05T15:34:20Z","number":"HD-10927","subject":"Where are the API docs?","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":7,"team_id":1,"tags":["mobile"],"first_response_at":"2026-07-31T13:19:20Z","resolved_at":"2026-08-04T03:15:20Z","closed_at":"2026-08-05T15:34:20Z","due_at":"2026-07-31T22:45:20Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":928,"created_at":"2026-08-28T16:37:00Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-10928","subject":"Notifications arrive twice","description":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":70,"requester_email":"santiago_ahmed@ambertextilesl.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-08-31T11:20:00Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-08-31T16:37:00Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":929,"created_at":"2026-07-05T00:22:21Z","updated_at":"2026-07-10T00:32:21Z","number":"HD-10929","subject":"Bulk edit for tags","description":"Let me know if you need screenshots.","status":"resolved","priority":"high","category":"feature","channel":"web","customer_id":84,"requester_email":"arjun_evans@atlasdynamicss.example","assignee_id":17,"team_id":2,"tags":["mobile"],"first_response_at":"2026-07-05T18:25:21Z","resolved_at":"2026-07-10T00:32:21Z","closed_at":null,"due_at":"2026-07-06T00:22:21Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":930,"created_at":"2026-05-16T08:13:10Z","updated_at":"2026-05-18T14:08:10Z","number":"HD-10930","subject":"Export button does nothing","description":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":88,"requester_email":"liam_thomas@vertexstudiosa.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-05-16T09:39:10Z","resolved_at":"2026-05-17T14:00:10Z","closed_at":"2026-05-18T14:08:10Z","due_at":"2026-05-16T12:13:10Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":931,"created_at":"2026-06-03T00:01:52Z","updated_at":"2026-06-06T15:20:52Z","number":"HD-10931","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":134,"requester_email":"amara_muller@deltasupplygmb.example","assignee_id":7,"team_id":1,"tags":["mobile","enterprise"],"first_response_at":"2026-06-03T07:16:52Z","resolved_at":"2026-06-04T21:09:52Z","closed_at":"2026-06-06T15:20:52Z","due_at":"2026-06-04T00:01:52Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":932,"created_at":"2026-06-24T01:50:29Z","updated_at":"2026-06-26T08:33:29Z","number":"HD-10932","subject":"Bulk edit for tags","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"normal","category":"feature","channel":"email","customer_id":123,"requester_email":"liam_anderson@vertexmediasrl.example","assignee_id":9,"team_id":1,"tags":["api"],"first_response_at":"2026-06-24T13:12:29Z","resolved_at":"2026-06-26T08:33:29Z","closed_at":null,"due_at":"2026-06-25T01:50:29Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":933,"created_at":"2026-08-12T23:01:29Z","updated_at":"2026-08-19T14:11:29Z","number":"HD-10933","subject":"Export button does nothing","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":73,"requester_email":"emilia_johnson@deltaenergyltd.example","assignee_id":12,"team_id":2,"tags":["vip"],"first_response_at":"2026-08-13T04:40:29Z","resolved_at":"2026-08-18T00:00:29Z","closed_at":"2026-08-19T14:11:29Z","due_at":"2026-08-13T03:01:29Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":934,"created_at":"2026-03-15T06:31:20Z","updated_at":"2026-03-20T00:46:20Z","number":"HD-10934","subject":"Merge two accounts","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"account","channel":"phone","customer_id":212,"requester_email":"nicolas_morris@northmediasrl.example","assignee_id":1,"team_id":1,"tags":["vip"],"first_response_at":"2026-03-15T14:31:20Z","resolved_at":"2026-03-20T00:46:20Z","closed_at":null,"due_at":"2026-03-18T06:31:20Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":935,"created_at":"2026-07-15T22:07:26Z","updated_at":"2026-07-18T06:54:26Z","number":"HD-10935","subject":"Delete my account","description":"Is there a workaround in the meantime? This started happening after the last update. 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Not urgent, just wanted to flag it.","status":"pending","priority":"high","category":"account","channel":"chat","customer_id":281,"requester_email":"matteo_weber@clearmediaag.example","assignee_id":2,"team_id":1,"tags":["billing"],"first_response_at":"2026-06-21T01:17:02Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-20T17:11:02Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":938,"created_at":"2026-05-10T20:49:53Z","updated_at":"2026-05-12T21:53:53Z","number":"HD-10938","subject":"Invoice shows the wrong company name","description":"Is there a workaround in the meantime?","status":"resolved","priority":"low","category":"billing","channel":"email","customer_id":277,"requester_email":"oscar_murphy@ironfarmsco.example","assignee_id":20,"team_id":3,"tags":["legacy","billing"],"first_response_at":"2026-05-10T22:53:53Z","resolved_at":"2026-05-12T21:53:53Z","closed_at":null,"due_at":"2026-05-11T00:49:53Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":939,"created_at":"2026-05-12T17:56:29Z","updated_at":"2026-05-14T00:31:29Z","number":"HD-10939","subject":"Refund not received","description":"Here are the steps to reproduce it. Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"pending","priority":"low","category":"billing","channel":"web","customer_id":123,"requester_email":"liam_anderson@vertexmediasrl.example","assignee_id":20,"team_id":3,"tags":["api","legacy"],"first_response_at":"2026-05-14T00:31:29Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-13T17:56:29Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":940,"created_at":"2026-04-08T09:35:00Z","updated_at":"2026-04-16T15:36:00Z","number":"HD-10940","subject":"Cannot log in after password reset","description":"Happy to jump on a call if that helps. 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I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":160,"requester_email":"felix_dubois@brightenergygr.example","assignee_id":2,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-05-21T17:01:49Z","resolved_at":"2026-05-22T10:11:49Z","closed_at":"2026-05-23T23:55:49Z","due_at":"2026-05-22T10:27:49Z","sla_breached":false,"satisfaction":2,"message_count":5},{"id":942,"created_at":"2026-07-30T16:46:14Z","updated_at":"2026-08-03T06:13:14Z","number":"HD-10942","subject":"Notifications arrive twice","description":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone. 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This started happening after the last update.","status":"closed","priority":"high","category":"bug","channel":"chat","customer_id":60,"requester_email":"rosa_schneider@cobaltstudiogm.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-03-21T23:27:04Z","resolved_at":"2026-03-24T08:31:04Z","closed_at":"2026-03-25T09:53:04Z","due_at":"2026-03-21T22:57:04Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1010,"created_at":"2026-04-25T18:18:38Z","updated_at":"2026-04-27T11:35:38Z","number":"HD-11010","subject":"Exporting all my data","description":"This started happening after the last update.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":30,"requester_email":"olivia_kim@harborenergyin.example","assignee_id":22,"team_id":4,"tags":["trial","web"],"first_response_at":"2026-04-25T19:34:38Z","resolved_at":"2026-04-26T11:26:38Z","closed_at":"2026-04-27T11:35:38Z","due_at":"2026-04-25T19:18:38Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":1011,"created_at":"2026-05-29T13:42:50Z","updated_at":"2026-06-01T13:00:50Z","number":"HD-11011","subject":"Shared saved filters","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this. Is there a workaround in the meantime?","status":"resolved","priority":"high","category":"feature","channel":"email","customer_id":174,"requester_email":"anouk_schneider@primefoodsllc.example","assignee_id":9,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-05-29T16:54:50Z","resolved_at":"2026-06-01T13:00:50Z","closed_at":null,"due_at":"2026-05-29T17:42:50Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1012,"created_at":"2026-05-26T16:38:37Z","updated_at":"2026-05-31T09:49:37Z","number":"HD-11012","subject":"Two-factor codes are rejected","description":"Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"account","channel":"web","customer_id":288,"requester_email":"facundo_collins@pioneermotorsg.example","assignee_id":2,"team_id":1,"tags":["legacy","trial"],"first_response_at":"2026-05-26T22:11:37Z","resolved_at":"2026-05-31T09:49:37Z","closed_at":null,"due_at":"2026-05-27T16:38:37Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1013,"created_at":"2026-05-19T14:10:50Z","updated_at":"2026-05-26T02:09:50Z","number":"HD-11013","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it. This started happening after the last update. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":202,"requester_email":"camila_sato@primelabsgroup.example","assignee_id":7,"team_id":1,"tags":["urgent","follow-up"],"first_response_at":"2026-05-20T15:10:50Z","resolved_at":"2026-05-24T00:14:50Z","closed_at":"2026-05-26T02:09:50Z","due_at":"2026-05-20T14:10:50Z","sla_breached":true,"satisfaction":4,"message_count":5},{"id":1014,"created_at":"2026-06-19T11:47:50Z","updated_at":"2026-06-23T14:08:50Z","number":"HD-11014","subject":"Can I schedule reports?","description":"Here are the steps to reproduce it.","status":"resolved","priority":"low","category":"howto","channel":"email","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-06-19T15:04:50Z","resolved_at":"2026-06-23T14:08:50Z","closed_at":null,"due_at":"2026-06-20T11:47:50Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1015,"created_at":"2026-04-04T19:52:30Z","updated_at":"2026-04-07T23:34:30Z","number":"HD-11015","subject":"Two-factor codes are rejected","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","status":"resolved","priority":"high","category":"account","channel":"email","customer_id":159,"requester_email":"sam_martinez@greensoftwarei.example","assignee_id":5,"team_id":1,"tags":["mobile","api"],"first_response_at":"2026-04-06T03:24:30Z","resolved_at":"2026-04-07T23:34:30Z","closed_at":null,"due_at":"2026-04-05T19:52:30Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1016,"created_at":"2026-05-16T11:43:45Z","updated_at":"2026-05-18T04:51:45Z","number":"HD-11016","subject":"Bulk edit for tags","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"feature","channel":"phone","customer_id":52,"requester_email":"liam_schneider@swifttradingag.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-05-16T16:06:45Z","resolved_at":"2026-05-18T04:51:45Z","closed_at":null,"due_at":"2026-05-16T15:43:45Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1017,"created_at":"2026-05-24T04:18:07Z","updated_at":"2026-05-27T03:39:07Z","number":"HD-11017","subject":"Delete my account","description":"This started happening after the last update.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":80,"requester_email":"sinead_davis@cobaltsoftware.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-05-24T18:52:07Z","resolved_at":"2026-05-27T03:39:07Z","closed_at":null,"due_at":"2026-05-27T04:18:07Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1018,"created_at":"2026-06-10T14:13:32Z","updated_at":"2026-06-13T14:45:32Z","number":"HD-11018","subject":"Cannot log in after password reset","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":220,"requester_email":"liam_rossi@northroboticsp.example","assignee_id":4,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-06-10T20:09:32Z","resolved_at":"2026-06-11T23:51:32Z","closed_at":"2026-06-13T14:45:32Z","due_at":"2026-06-10T18:13:32Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1019,"created_at":"2026-04-07T22:23:40Z","updated_at":"2026-04-16T23:36:40Z","number":"HD-11019","subject":"Notifications arrive twice","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","status":"resolved","priority":"normal","category":"bug","channel":"api","customer_id":117,"requester_email":"camila_brown@northroboticsg.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-04-12T06:05:40Z","resolved_at":"2026-04-16T23:36:40Z","closed_at":null,"due_at":"2026-04-10T22:23:40Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1020,"created_at":"2026-05-29T14:52:35Z","updated_at":"2026-06-07T22:17:35Z","number":"HD-11020","subject":"Search returns no results for exact matches","description":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":10,"team_id":1,"tags":["trial"],"first_response_at":"2026-06-03T05:38:35Z","resolved_at":"2026-06-07T03:46:35Z","closed_at":"2026-06-07T22:17:35Z","due_at":"2026-06-01T14:52:35Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1021,"created_at":"2026-08-19T03:27:52Z","updated_at":"2026-08-26T09:15:52Z","number":"HD-11021","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":290,"requester_email":"emilia_johnson@primelogistics.example","assignee_id":10,"team_id":1,"tags":["api"],"first_response_at":"2026-08-22T23:12:52Z","resolved_at":"2026-08-24T14:50:52Z","closed_at":"2026-08-26T09:15:52Z","due_at":"2026-08-22T03:27:52Z","sla_breached":true,"satisfaction":3,"message_count":3},{"id":1022,"created_at":"2026-03-10T09:02:14Z","updated_at":"2026-03-15T03:52:14Z","number":"HD-11022","subject":"Search returns no results for exact matches","description":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":172,"requester_email":"leon_johnson@harbortextiles.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-03-12T13:32:14Z","resolved_at":"2026-03-14T00:27:14Z","closed_at":"2026-03-15T03:52:14Z","due_at":"2026-03-13T09:02:14Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":1023,"created_at":"2026-03-26T10:59:10Z","updated_at":"2026-04-01T10:11:10Z","number":"HD-11023","subject":"Exporting all my data","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":130,"requester_email":"nicolas_stewart@vertexholdings.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-03-27T16:27:10Z","resolved_at":"2026-03-30T15:58:10Z","closed_at":"2026-04-01T10:11:10Z","due_at":"2026-03-27T10:59:10Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":1024,"created_at":"2026-03-28T12:41:10Z","updated_at":"2026-03-30T13:01:10Z","number":"HD-11024","subject":"Exporting all my data","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"howto","channel":"chat","customer_id":219,"requester_email":"sven_ferrari@pioneerpartner.example","assignee_id":9,"team_id":1,"tags":["api"],"first_response_at":"2026-03-29T00:44:10Z","resolved_at":"2026-03-30T05:45:10Z","closed_at":"2026-03-30T13:01:10Z","due_at":"2026-03-29T12:41:10Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1025,"created_at":"2026-04-14T05:22:18Z","updated_at":"2026-04-14T11:36:18Z","number":"HD-11025","subject":"Can I schedule reports?","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","status":"pending","priority":"low","category":"howto","channel":"web","customer_id":141,"requester_email":"ava_perez@clearanalytics.example","assignee_id":2,"team_id":1,"tags":["mobile"],"first_response_at":"2026-04-14T11:36:18Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-14T09:22:18Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1026,"created_at":"2026-04-24T22:00:37Z","updated_at":"2026-04-24T22:22:37Z","number":"HD-11026","subject":"How to invite a read-only user","description":"Here are the steps to reproduce it. Happy to jump on a call if that helps. Let me know if you need screenshots.","status":"open","priority":"urgent","category":"howto","channel":"chat","customer_id":139,"requester_email":"sofia_russo@ironlogisticss.example","assignee_id":6,"team_id":1,"tags":["api"],"first_response_at":"2026-04-24T22:22:37Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-25T02:00:37Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1027,"created_at":"2026-05-23T20:08:16Z","updated_at":"2026-06-01T21:01:16Z","number":"HD-11027","subject":"Charged twice this month","description":"It happens on both my laptop and my phone. Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"closed","priority":"low","category":"billing","channel":"chat","customer_id":272,"requester_email":"hannah_lopez@summitmotorsll.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-05-27T10:06:16Z","resolved_at":"2026-05-30T07:26:16Z","closed_at":"2026-06-01T21:01:16Z","due_at":"2026-05-26T20:08:16Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1028,"created_at":"2026-03-16T04:02:03Z","updated_at":"2026-03-16T06:43:03Z","number":"HD-11028","subject":"Export button does nothing","description":"Thanks in advance for looking into this.","status":"open","priority":"normal","category":"bug","channel":"chat","customer_id":49,"requester_email":"bruno_lefebvre@primefoodsltd.example","assignee_id":14,"team_id":2,"tags":["urgent"],"first_response_at":"2026-03-16T06:43:03Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-16T08:02:03Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1029,"created_at":"2026-08-27T08:15:56Z","updated_at":"2026-08-30T02:31:56Z","number":"HD-11029","subject":"Locked out after too many attempts","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"account","channel":"web","customer_id":21,"requester_email":"henry_johnson@primesystemsin.example","assignee_id":10,"team_id":1,"tags":["legacy"],"first_response_at":"2026-08-27T12:04:56Z","resolved_at":"2026-08-29T17:24:56Z","closed_at":"2026-08-30T02:31:56Z","due_at":"2026-08-27T12:15:56Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1030,"created_at":"2026-04-27T14:05:57Z","updated_at":"2026-05-01T09:41:57Z","number":"HD-11030","subject":"How to invite a read-only user","description":"It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"high","category":"howto","channel":"web","customer_id":151,"requester_email":"max_pereira@greenfoodsco.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-04-28T20:48:57Z","resolved_at":"2026-04-30T08:45:57Z","closed_at":"2026-05-01T09:41:57Z","due_at":"2026-04-30T14:05:57Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1031,"created_at":"2026-04-18T22:01:20Z","updated_at":"2026-04-18T23:29:20Z","number":"HD-11031","subject":"Export button does nothing","description":"This started happening after the last update. Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"pending","priority":"high","category":"bug","channel":"chat","customer_id":203,"requester_email":"martina_mitchell@harborsupplyll.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-18T23:29:20Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-19T22:01:20Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1032,"created_at":"2026-07-25T04:03:39Z","updated_at":"2026-07-30T10:37:39Z","number":"HD-11032","subject":"Charged twice this month","description":"It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":267,"requester_email":"alice_martinez@northmarineinc.example","assignee_id":18,"team_id":3,"tags":["mobile"],"first_response_at":"2026-07-25T13:14:39Z","resolved_at":"2026-07-28T15:00:39Z","closed_at":"2026-07-30T10:37:39Z","due_at":"2026-07-26T04:03:39Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1033,"created_at":"2026-06-02T13:00:37Z","updated_at":"2026-06-02T14:12:37Z","number":"HD-11033","subject":"Invoice shows the wrong company name","description":"Is there a workaround in the meantime? This started happening after the last update. Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"low","category":"billing","channel":"web","customer_id":83,"requester_email":"priya_jackson@ridgemotorsgmb.example","assignee_id":18,"team_id":3,"tags":["trial","vip"],"first_response_at":"2026-06-02T14:12:37Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-02T17:00:37Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1034,"created_at":"2026-08-28T15:19:49Z","updated_at":"2026-09-01T05:06:49Z","number":"HD-11034","subject":"CSV import with custom columns","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":129,"requester_email":"emma_wilson@bluestudioltd.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-08-29T08:37:49Z","resolved_at":"2026-08-31T00:42:49Z","closed_at":"2026-09-01T05:06:49Z","due_at":"2026-08-29T15:19:49Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1035,"created_at":"2026-03-09T06:13:41Z","updated_at":"2026-03-12T20:31:41Z","number":"HD-11035","subject":"Charged twice this month","description":"Thanks in advance for looking into this.","status":"resolved","priority":"high","category":"billing","channel":"email","customer_id":247,"requester_email":"lucas_carter@ridgemotorssa.example","assignee_id":21,"team_id":3,"tags":["urgent","vip"],"first_response_at":"2026-03-10T02:51:41Z","resolved_at":"2026-03-12T20:31:41Z","closed_at":null,"due_at":"2026-03-12T06:13:41Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1036,"created_at":"2026-08-10T00:32:59Z","updated_at":"2026-08-15T00:03:59Z","number":"HD-11036","subject":"Two-factor codes are rejected","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"normal","category":"account","channel":"web","customer_id":58,"requester_email":"priya_nelson@novamotorsgrou.example","assignee_id":6,"team_id":1,"tags":["mobile","billing"],"first_response_at":"2026-08-11T10:17:59Z","resolved_at":"2026-08-15T00:03:59Z","closed_at":null,"due_at":"2026-08-13T00:32:59Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1037,"created_at":"2026-04-19T18:51:44Z","updated_at":"2026-04-24T06:36:44Z","number":"HD-11037","subject":"Dashboard shows yesterday’s numbers","description":"Is there a workaround in the meantime? This started happening after the last update. Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"bug","channel":"chat","customer_id":150,"requester_email":"arjun_ahmed@greensoftwarea.example","assignee_id":22,"team_id":4,"tags":["api","urgent"],"first_response_at":"2026-04-19T19:51:44Z","resolved_at":"2026-04-24T06:36:44Z","closed_at":null,"due_at":"2026-04-19T19:51:44Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1038,"created_at":"2026-03-07T23:25:28Z","updated_at":"2026-03-09T21:05:28Z","number":"HD-11038","subject":"Dashboard shows yesterday’s numbers","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":180,"requester_email":"nina_rodriguez@swiftroboticsl.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-03-08T00:53:28Z","resolved_at":"2026-03-08T17:16:28Z","closed_at":"2026-03-09T21:05:28Z","due_at":"2026-03-08T03:25:28Z","sla_breached":false,"satisfaction":1,"message_count":4},{"id":1039,"created_at":"2026-04-14T21:33:14Z","updated_at":"2026-04-26T09:21:14Z","number":"HD-11039","subject":"Notifications arrive twice","description":"Thanks in advance for looking into this. Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"bug","channel":"email","customer_id":115,"requester_email":"clara_bianchi@swiftpartnersi.example","assignee_id":6,"team_id":1,"tags":["urgent","web"],"first_response_at":"2026-04-19T10:27:14Z","resolved_at":"2026-04-23T21:04:14Z","closed_at":"2026-04-26T09:21:14Z","due_at":"2026-04-17T21:33:14Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1040,"created_at":"2026-06-02T01:11:28Z","updated_at":"2026-06-06T11:24:28Z","number":"HD-11040","subject":"Search returns no results for exact matches","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"pending","priority":"normal","category":"bug","channel":"web","customer_id":115,"requester_email":"clara_bianchi@swiftpartnersi.example","assignee_id":3,"team_id":1,"tags":["api"],"first_response_at":"2026-06-06T11:24:28Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-05T01:11:28Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1041,"created_at":"2026-08-16T11:42:40Z","updated_at":"2026-08-25T06:27:40Z","number":"HD-11041","subject":"Keyboard shortcut for new item","description":"Thanks in advance for looking into this. It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":38,"requester_email":"mateo_stewart@vertexenergyag.example","assignee_id":8,"team_id":1,"tags":["vip","legacy"],"first_response_at":"2026-08-20T08:44:40Z","resolved_at":"2026-08-22T17:32:40Z","closed_at":"2026-08-25T06:27:40Z","due_at":"2026-08-19T11:42:40Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":1042,"created_at":"2026-04-30T21:33:26Z","updated_at":"2026-05-04T10:44:26Z","number":"HD-11042","subject":"Timezone off by one hour in the calendar","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":254,"requester_email":"zoe_lopez@amberworksco.example","assignee_id":17,"team_id":2,"tags":["legacy","vip"],"first_response_at":"2026-05-01T02:24:26Z","resolved_at":"2026-05-03T08:50:26Z","closed_at":"2026-05-04T10:44:26Z","due_at":"2026-05-01T01:33:26Z","sla_breached":true,"satisfaction":2,"message_count":6},{"id":1043,"created_at":"2026-03-29T05:08:40Z","updated_at":"2026-03-30T22:27:40Z","number":"HD-11043","subject":"How to invite a read-only user","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":29,"requester_email":"andres_clark@ambersoftwarea.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-03-30T03:59:40Z","resolved_at":"2026-03-30T15:00:40Z","closed_at":"2026-03-30T22:27:40Z","due_at":"2026-03-30T05:08:40Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1044,"created_at":"2026-03-14T06:30:51Z","updated_at":"2026-03-18T20:31:51Z","number":"HD-11044","subject":"Setting up a custom domain","description":"It happens on both my laptop and my phone. 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It happens on both my laptop and my phone.","status":"closed","priority":"urgent","category":"billing","channel":"web","customer_id":291,"requester_email":"ivy_johnson@cobaltstudioll.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-04-19T12:43:34Z","resolved_at":"2026-04-23T14:18:34Z","closed_at":"2026-04-24T07:51:34Z","due_at":"2026-04-19T15:06:34Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1076,"created_at":"2026-07-14T10:54:03Z","updated_at":"2026-07-14T22:09:03Z","number":"HD-11076","subject":"Change the email on my account","description":"Thanks in advance for looking into this. Is there a workaround in the meantime?","status":"pending","priority":"normal","category":"account","channel":"web","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":4,"team_id":1,"tags":["vip"],"first_response_at":"2026-07-14T22:09:03Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-15T10:54:03Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1077,"created_at":"2026-03-17T09:09:49Z","updated_at":"2026-03-23T19:10:49Z","number":"HD-11077","subject":"Proration on the upgrade looks off","description":"Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":294,"requester_email":"youssef_turner@blueworksag.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-03-18T02:18:49Z","resolved_at":"2026-03-22T06:12:49Z","closed_at":"2026-03-23T19:10:49Z","due_at":"2026-03-20T09:09:49Z","sla_breached":false,"satisfaction":4,"message_count":6},{"id":1078,"created_at":"2026-07-16T20:32:45Z","updated_at":"2026-07-22T02:30:45Z","number":"HD-11078","subject":"Refund not received","description":"Happy to jump on a call if that helps. This started happening after the last update.","status":"closed","priority":"low","category":"billing","channel":"api","customer_id":76,"requester_email":"amara_lopez@deltapartnersg.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-07-17T00:02:45Z","resolved_at":"2026-07-19T09:34:45Z","closed_at":"2026-07-22T02:30:45Z","due_at":"2026-07-17T00:32:45Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1079,"created_at":"2026-07-23T11:44:16Z","updated_at":"2026-07-29T14:43:16Z","number":"HD-11079","subject":"Proration on the upgrade looks off","description":"Here are the steps to reproduce it.","status":"closed","priority":"low","category":"billing","channel":"chat","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-07-25T10:35:16Z","resolved_at":"2026-07-29T03:09:16Z","closed_at":"2026-07-29T14:43:16Z","due_at":"2026-07-26T11:44:16Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1080,"created_at":"2026-03-18T16:12:36Z","updated_at":"2026-03-21T17:53:36Z","number":"HD-11080","subject":"Cannot log in after password reset","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":155,"requester_email":"hannah_stewart@vertexsupplylt.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-03-20T08:12:36Z","resolved_at":"2026-03-20T18:13:36Z","closed_at":"2026-03-21T17:53:36Z","due_at":"2026-03-21T16:12:36Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1081,"created_at":"2026-04-24T03:18:39Z","updated_at":"2026-04-27T13:41:39Z","number":"HD-11081","subject":"Dark mode for the mobile app","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":142,"requester_email":"ivy_lefebvre@vertexsupplypt.example","assignee_id":13,"team_id":2,"tags":["api"],"first_response_at":"2026-04-24T06:47:39Z","resolved_at":"2026-04-27T05:18:39Z","closed_at":"2026-04-27T13:41:39Z","due_at":"2026-04-24T07:18:39Z","sla_breached":false,"satisfaction":1,"message_count":3},{"id":1082,"created_at":"2026-04-10T05:04:05Z","updated_at":"2026-04-18T21:13:05Z","number":"HD-11082","subject":"Invoice shows the wrong company name","description":"Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":247,"requester_email":"lucas_carter@ridgemotorssa.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-04-13T11:54:05Z","resolved_at":"2026-04-17T11:31:05Z","closed_at":"2026-04-18T21:13:05Z","due_at":"2026-04-13T05:04:05Z","sla_breached":true,"satisfaction":5,"message_count":6},{"id":1083,"created_at":"2026-06-12T23:17:09Z","updated_at":"2026-06-17T07:32:09Z","number":"HD-11083","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this.","status":"resolved","priority":"high","category":"bug","channel":"web","customer_id":169,"requester_email":"sebastian_lefebvre@greenmediainc.example","assignee_id":14,"team_id":2,"tags":["enterprise","legacy"],"first_response_at":"2026-06-13T19:40:09Z","resolved_at":"2026-06-17T07:32:09Z","closed_at":null,"due_at":"2026-06-13T23:17:09Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1084,"created_at":"2026-08-05T20:49:20Z","updated_at":"2026-08-05T20:49:20Z","number":"HD-11084","subject":"Locked out after too many attempts","description":"Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"account","channel":"chat","customer_id":272,"requester_email":"hannah_lopez@summitmotorsll.example","assignee_id":null,"team_id":1,"tags":["vip","legacy"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-08-08T20:49:20Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1085,"created_at":"2026-06-06T13:41:17Z","updated_at":"2026-06-07T15:55:17Z","number":"HD-11085","subject":"Cannot log in after password reset","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-06-07T01:33:17Z","resolved_at":"2026-06-07T10:11:17Z","closed_at":"2026-06-07T15:55:17Z","due_at":"2026-06-07T13:41:17Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1086,"created_at":"2026-08-11T17:29:59Z","updated_at":"2026-08-17T13:47:59Z","number":"HD-11086","subject":"How do I change my payment method?","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":30,"requester_email":"olivia_kim@harborenergyin.example","assignee_id":18,"team_id":3,"tags":["web","billing"],"first_response_at":"2026-08-11T18:09:59Z","resolved_at":"2026-08-15T18:29:59Z","closed_at":"2026-08-17T13:47:59Z","due_at":"2026-08-11T18:29:59Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1087,"created_at":"2026-08-09T06:43:34Z","updated_at":"2026-08-11T19:40:34Z","number":"HD-11087","subject":"Delete my account","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":114,"requester_email":"sven_ferrari@clearfarmsptyl.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-08-10T03:52:34Z","resolved_at":"2026-08-10T20:23:34Z","closed_at":"2026-08-11T19:40:34Z","due_at":"2026-08-12T06:43:34Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1088,"created_at":"2026-05-07T08:50:51Z","updated_at":"2026-05-07T09:42:51Z","number":"HD-11088","subject":"CSV import with custom columns","description":"Let me know if you need screenshots. Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"pending","priority":"normal","category":"feature","channel":"web","customer_id":8,"requester_email":"youssef_evans@harbormarinegr.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-05-07T09:42:51Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-07T09:50:51Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1089,"created_at":"2026-08-05T12:02:47Z","updated_at":"2026-08-05T13:03:47Z","number":"HD-11089","subject":"Timezone off by one hour in the calendar","description":"Is there a workaround in the meantime? Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"bug","channel":"chat","customer_id":112,"requester_email":"mateo_ferrari@swiftmarinesrl.example","assignee_id":23,"team_id":4,"tags":["enterprise"],"first_response_at":"2026-08-05T13:03:47Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-05T13:02:47Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1090,"created_at":"2026-03-08T06:07:18Z","updated_at":"2026-03-14T07:55:18Z","number":"HD-11090","subject":"Can I schedule reports?","description":"Thanks in advance for looking into this. Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":190,"requester_email":"noah_anderson@ridgedynamicsl.example","assignee_id":8,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-03-09T11:43:18Z","resolved_at":"2026-03-13T16:52:18Z","closed_at":"2026-03-14T07:55:18Z","due_at":"2026-03-09T06:07:18Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1091,"created_at":"2026-04-18T06:03:29Z","updated_at":"2026-04-22T05:18:29Z","number":"HD-11091","subject":"Two-factor codes are rejected","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":154,"requester_email":"grace_ahmed@pioneerworkspt.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-04-18T23:07:29Z","resolved_at":"2026-04-19T09:05:29Z","closed_at":"2026-04-22T05:18:29Z","due_at":"2026-04-21T06:03:29Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1092,"created_at":"2026-04-01T11:51:04Z","updated_at":"2026-04-03T05:48:04Z","number":"HD-11092","subject":"Locked out after too many attempts","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":110,"requester_email":"sam_anderson@harborenergysr.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-04-01T15:29:04Z","resolved_at":"2026-04-01T19:03:04Z","closed_at":"2026-04-03T05:48:04Z","due_at":"2026-04-01T15:51:04Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":1093,"created_at":"2026-06-27T14:32:38Z","updated_at":"2026-06-28T10:11:38Z","number":"HD-11093","subject":"How do I set up SSO?","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"howto","channel":"web","customer_id":203,"requester_email":"martina_mitchell@harborsupplyll.example","assignee_id":9,"team_id":1,"tags":["trial"],"first_response_at":"2026-06-28T05:35:38Z","resolved_at":"2026-06-28T10:11:38Z","closed_at":null,"due_at":"2026-06-28T14:32:38Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1094,"created_at":"2026-07-30T20:17:12Z","updated_at":"2026-08-01T20:00:12Z","number":"HD-11094","subject":"Can I schedule reports?","description":"Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"howto","channel":"web","customer_id":219,"requester_email":"sven_ferrari@pioneerpartner.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-07-31T17:26:12Z","resolved_at":"2026-08-01T20:00:12Z","closed_at":null,"due_at":"2026-07-31T20:17:12Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1095,"created_at":"2026-03-31T08:30:53Z","updated_at":"2026-03-31T08:30:53Z","number":"HD-11095","subject":"How do I set up SSO?","description":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","status":"open","priority":"low","category":"howto","channel":"web","customer_id":195,"requester_email":"rafael_muller@primemediasrl.example","assignee_id":null,"team_id":2,"tags":["legacy","follow-up"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-04-01T08:30:53Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1096,"created_at":"2026-06-24T20:23:10Z","updated_at":"2026-06-30T14:01:10Z","number":"HD-11096","subject":"Search returns no results for exact matches","description":"This started happening after the last update.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":272,"requester_email":"hannah_lopez@summitmotorsll.example","assignee_id":9,"team_id":1,"tags":["vip"],"first_response_at":"2026-06-24T23:42:10Z","resolved_at":"2026-06-29T08:31:10Z","closed_at":"2026-06-30T14:01:10Z","due_at":"2026-06-27T20:23:10Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1097,"created_at":"2026-05-12T18:02:42Z","updated_at":"2026-05-17T09:39:42Z","number":"HD-11097","subject":"Dashboard shows yesterday’s numbers","description":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"bug","channel":"chat","customer_id":46,"requester_email":"ethan_green@harborholdings.example","assignee_id":5,"team_id":1,"tags":["legacy"],"first_response_at":"2026-05-12T19:52:42Z","resolved_at":"2026-05-17T09:39:42Z","closed_at":null,"due_at":"2026-05-13T18:02:42Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1098,"created_at":"2026-05-28T17:59:31Z","updated_at":"2026-05-31T02:20:31Z","number":"HD-11098","subject":"How to invite a read-only user","description":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"closed","priority":"urgent","category":"howto","channel":"email","customer_id":153,"requester_email":"ava_hall@clearfarmsgrou.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-05-29T05:31:31Z","resolved_at":"2026-05-31T00:11:31Z","closed_at":"2026-05-31T02:20:31Z","due_at":"2026-05-29T17:59:31Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1099,"created_at":"2026-07-21T00:30:46Z","updated_at":"2026-07-29T01:34:46Z","number":"HD-11099","subject":"Shared saved filters","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again. This started happening after the last update.","status":"closed","priority":"high","category":"feature","channel":"phone","customer_id":2,"requester_email":"ines_romero@summitholdings.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-07-22T03:52:46Z","resolved_at":"2026-07-26T03:22:46Z","closed_at":"2026-07-29T01:34:46Z","due_at":"2026-07-22T00:30:46Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1100,"created_at":"2026-07-03T01:06:51Z","updated_at":"2026-07-05T01:50:51Z","number":"HD-11100","subject":"Keyboard shortcut for new item","description":"Is there a workaround in the meantime? Happy to jump on a call if that helps. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":65,"requester_email":"layla_miller@silverrobotics.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-07-03T03:11:51Z","resolved_at":"2026-07-04T05:06:51Z","closed_at":"2026-07-05T01:50:51Z","due_at":"2026-07-03T05:06:51Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1101,"created_at":"2026-05-09T18:28:38Z","updated_at":"2026-05-10T16:12:38Z","number":"HD-11101","subject":"Notifications arrive twice","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":209,"requester_email":"clara_wilson@cobaltlabsltd.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-05-09T19:27:38Z","resolved_at":"2026-05-09T22:41:38Z","closed_at":"2026-05-10T16:12:38Z","due_at":"2026-05-12T18:28:38Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1102,"created_at":"2026-04-03T02:37:03Z","updated_at":"2026-04-07T22:02:03Z","number":"HD-11102","subject":"Delete my account","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":7,"team_id":1,"tags":["urgent"],"first_response_at":"2026-04-03T02:59:03Z","resolved_at":"2026-04-05T11:25:03Z","closed_at":"2026-04-07T22:02:03Z","due_at":"2026-04-03T06:37:03Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1103,"created_at":"2026-04-19T03:50:30Z","updated_at":"2026-04-23T23:04:30Z","number":"HD-11103","subject":"Timezone off by one hour in the calendar","description":"It happens on both my laptop and my phone. This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":255,"requester_email":"lucia_tanaka@amberroboticsg.example","assignee_id":9,"team_id":1,"tags":["billing"],"first_response_at":"2026-04-19T07:14:30Z","resolved_at":"2026-04-23T06:55:30Z","closed_at":"2026-04-23T23:04:30Z","due_at":"2026-04-20T03:50:30Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1104,"created_at":"2026-03-08T01:05:05Z","updated_at":"2026-03-11T07:31:05Z","number":"HD-11104","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone. This started happening after the last update.","status":"pending","priority":"high","category":"bug","channel":"email","customer_id":115,"requester_email":"clara_bianchi@swiftpartnersi.example","assignee_id":1,"team_id":1,"tags":["vip"],"first_response_at":"2026-03-11T07:31:05Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-11T01:05:05Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1105,"created_at":"2026-04-13T05:53:57Z","updated_at":"2026-04-15T10:27:57Z","number":"HD-11105","subject":"Proration on the upgrade looks off","description":"It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"billing","channel":"email","customer_id":3,"requester_email":"youssef_ali@brightlabsllc.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-04-13T09:05:57Z","resolved_at":"2026-04-15T10:27:57Z","closed_at":null,"due_at":"2026-04-13T09:53:57Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1106,"created_at":"2026-04-08T21:14:51Z","updated_at":"2026-04-18T15:34:51Z","number":"HD-11106","subject":"Two-factor codes are rejected","description":"This started happening after the last update.","status":"closed","priority":"urgent","category":"account","channel":"email","customer_id":290,"requester_email":"emilia_johnson@primelogistics.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-04-13T15:05:51Z","resolved_at":"2026-04-17T01:02:51Z","closed_at":"2026-04-18T15:34:51Z","due_at":"2026-04-11T21:14:51Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1107,"created_at":"2026-05-25T08:48:09Z","updated_at":"2026-05-26T14:59:09Z","number":"HD-11107","subject":"Charged twice this month","description":"I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"billing","channel":"email","customer_id":24,"requester_email":"daniel_wright@primesystemsgr.example","assignee_id":21,"team_id":3,"tags":["urgent"],"first_response_at":"2026-05-25T15:14:09Z","resolved_at":"2026-05-26T14:59:09Z","closed_at":null,"due_at":"2026-05-28T08:48:09Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1108,"created_at":"2026-06-30T06:45:59Z","updated_at":"2026-07-02T17:12:59Z","number":"HD-11108","subject":"How do I change my payment method?","description":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":71,"requester_email":"rosa_campbell@primetextilesi.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-06-30T06:57:59Z","resolved_at":"2026-07-01T21:09:59Z","closed_at":"2026-07-02T17:12:59Z","due_at":"2026-06-30T10:45:59Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1109,"created_at":"2026-05-24T04:11:37Z","updated_at":"2026-05-29T02:46:37Z","number":"HD-11109","subject":"Change the email on my account","description":"Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":63,"requester_email":"leon_abebe@ridgeanalytics.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-05-24T16:03:37Z","resolved_at":"2026-05-27T10:16:37Z","closed_at":"2026-05-29T02:46:37Z","due_at":"2026-05-27T04:11:37Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1110,"created_at":"2026-08-22T21:01:55Z","updated_at":"2026-08-25T19:10:55Z","number":"HD-11110","subject":"Delete my account","description":"Thanks in advance for looking into this. Is there a workaround in the meantime? Let me know if you need screenshots.","status":"resolved","priority":"urgent","category":"account","channel":"api","customer_id":271,"requester_email":"max_turner@novamarineco.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-08-23T06:51:55Z","resolved_at":"2026-08-25T19:10:55Z","closed_at":null,"due_at":"2026-08-23T21:01:55Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1111,"created_at":"2026-05-20T09:35:40Z","updated_at":"2026-05-25T12:57:40Z","number":"HD-11111","subject":"Dashboard shows yesterday’s numbers","description":"It happens on both my laptop and my phone. Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"resolved","priority":"low","category":"bug","channel":"web","customer_id":5,"requester_email":"kenji_torres@cobalttextiles.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-05-20T22:07:40Z","resolved_at":"2026-05-25T12:57:40Z","closed_at":null,"due_at":"2026-05-21T09:35:40Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1112,"created_at":"2026-03-06T08:24:46Z","updated_at":"2026-03-10T11:06:46Z","number":"HD-11112","subject":"Export button does nothing","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"bug","channel":"phone","customer_id":82,"requester_email":"fatima_mensah@silverenergyin.example","assignee_id":2,"team_id":1,"tags":["api"],"first_response_at":"2026-03-06T13:39:46Z","resolved_at":"2026-03-07T19:49:46Z","closed_at":"2026-03-10T11:06:46Z","due_at":"2026-03-07T08:24:46Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1113,"created_at":"2026-05-18T06:01:11Z","updated_at":"2026-05-24T09:40:11Z","number":"HD-11113","subject":"Keyboard shortcut for new item","description":"Let me know if you need screenshots.","status":"resolved","priority":"low","category":"feature","channel":"email","customer_id":234,"requester_email":"jack_fischer@cobaltstudiosr.example","assignee_id":5,"team_id":1,"tags":["mobile"],"first_response_at":"2026-05-22T01:09:11Z","resolved_at":"2026-05-24T09:40:11Z","closed_at":null,"due_at":"2026-05-21T06:01:11Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1114,"created_at":"2026-06-24T04:16:25Z","updated_at":"2026-06-30T22:51:25Z","number":"HD-11114","subject":"Export button does nothing","description":"Is there a workaround in the meantime? Happy to jump on a call if that helps. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":42,"requester_email":"amara_collins@vertexsystemss.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-06-24T14:09:25Z","resolved_at":"2026-06-28T22:09:25Z","closed_at":"2026-06-30T22:51:25Z","due_at":"2026-06-25T04:16:25Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1115,"created_at":"2026-06-11T20:24:32Z","updated_at":"2026-06-12T22:21:32Z","number":"HD-11115","subject":"Delete my account","description":"Our whole team is affected, so this is fairly urgent.","status":"open","priority":"normal","category":"account","channel":"chat","customer_id":260,"requester_email":"grace_ferrari@blueworkssrl.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-06-12T22:21:32Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-12T20:24:32Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":1116,"created_at":"2026-06-12T00:30:00Z","updated_at":"2026-06-14T03:49:00Z","number":"HD-11116","subject":"Charged twice this month","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"api","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-06-12T01:46:00Z","resolved_at":"2026-06-12T17:18:00Z","closed_at":"2026-06-14T03:49:00Z","due_at":"2026-06-12T04:30:00Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1117,"created_at":"2026-06-26T18:20:18Z","updated_at":"2026-07-01T17:14:18Z","number":"HD-11117","subject":"Invoice shows the wrong company name","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":249,"requester_email":"anouk_tanaka@silverrobotics.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-06-26T19:06:18Z","resolved_at":"2026-06-29T17:04:18Z","closed_at":"2026-07-01T17:14:18Z","due_at":"2026-06-26T22:20:18Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1118,"created_at":"2026-08-31T07:36:59Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11118","subject":"Charged twice this month","description":"Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"billing","channel":"chat","customer_id":226,"requester_email":"lucas_lewis@ridgeenergyinc.example","assignee_id":21,"team_id":3,"tags":["mobile"],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-09-03T07:36:59Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":1119,"created_at":"2026-05-29T20:46:46Z","updated_at":"2026-06-01T16:39:46Z","number":"HD-11119","subject":"CSV import with custom columns","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":72,"requester_email":"youssef_wilson@primemediallc.example","assignee_id":14,"team_id":2,"tags":["billing"],"first_response_at":"2026-05-29T21:19:46Z","resolved_at":"2026-05-30T19:05:46Z","closed_at":"2026-06-01T16:39:46Z","due_at":"2026-05-30T00:46:46Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1120,"created_at":"2026-06-02T21:58:29Z","updated_at":"2026-06-06T16:11:29Z","number":"HD-11120","subject":"How do I set up SSO?","description":"Is there a workaround in the meantime? This started happening after the last update. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":132,"requester_email":"sinead_sato@cobalttradingl.example","assignee_id":16,"team_id":2,"tags":["api"],"first_response_at":"2026-06-03T01:33:29Z","resolved_at":"2026-06-05T09:46:29Z","closed_at":"2026-06-06T16:11:29Z","due_at":"2026-06-03T01:58:29Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":1121,"created_at":"2026-04-19T06:28:34Z","updated_at":"2026-04-25T09:31:34Z","number":"HD-11121","subject":"Keyboard shortcut for new item","description":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"feature","channel":"api","customer_id":96,"requester_email":"camila_kim@atlaslogistics.example","assignee_id":6,"team_id":1,"tags":["web","legacy"],"first_response_at":"2026-04-20T11:38:34Z","resolved_at":"2026-04-25T09:31:34Z","closed_at":null,"due_at":"2026-04-20T06:28:34Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1122,"created_at":"2026-07-27T00:28:15Z","updated_at":"2026-08-03T20:31:15Z","number":"HD-11122","subject":"Crash when opening a large report","description":"Here are the steps to reproduce it.","status":"resolved","priority":"high","category":"bug","channel":"web","customer_id":146,"requester_email":"oscar_baker@pioneerfarmsgr.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-07-30T05:14:15Z","resolved_at":"2026-08-03T20:31:15Z","closed_at":null,"due_at":"2026-07-30T00:28:15Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1123,"created_at":"2026-05-03T16:43:38Z","updated_at":"2026-05-07T14:45:38Z","number":"HD-11123","subject":"Timezone off by one hour in the calendar","description":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":36,"requester_email":"isabella_costa@pioneersoftwar.example","assignee_id":6,"team_id":1,"tags":["web"],"first_response_at":"2026-05-06T03:32:38Z","resolved_at":"2026-05-07T14:45:38Z","closed_at":null,"due_at":"2026-05-06T16:43:38Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1124,"created_at":"2026-05-31T02:40:40Z","updated_at":"2026-06-01T20:17:40Z","number":"HD-11124","subject":"Invoice shows the wrong company name","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":83,"requester_email":"priya_jackson@ridgemotorsgmb.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-05-31T06:04:40Z","resolved_at":"2026-06-01T03:35:40Z","closed_at":"2026-06-01T20:17:40Z","due_at":"2026-05-31T06:40:40Z","sla_breached":false,"satisfaction":2,"message_count":1},{"id":1125,"created_at":"2026-03-11T18:33:31Z","updated_at":"2026-03-13T07:07:31Z","number":"HD-11125","subject":"Locked out after too many attempts","description":"This started happening after the last update. Thanks in advance for looking into this.","status":"pending","priority":"high","category":"account","channel":"email","customer_id":9,"requester_email":"anouk_white@amberfarmsptyl.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-03-13T07:07:31Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-12T18:33:31Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1126,"created_at":"2026-03-29T08:46:09Z","updated_at":"2026-04-05T18:56:09Z","number":"HD-11126","subject":"Notifications arrive twice","description":"Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":290,"requester_email":"emilia_johnson@primelogistics.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-03-31T04:03:09Z","resolved_at":"2026-04-03T16:52:09Z","closed_at":"2026-04-05T18:56:09Z","due_at":"2026-04-01T08:46:09Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1127,"created_at":"2026-06-12T03:12:27Z","updated_at":"2026-06-17T08:52:27Z","number":"HD-11127","subject":"How do I change my payment method?","description":"Here are the steps to reproduce it. 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Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":246,"requester_email":"marco_taylor@novaholdingsgm.example","assignee_id":11,"team_id":2,"tags":["trial","enterprise"],"first_response_at":"2026-03-24T07:09:35Z","resolved_at":"2026-03-28T08:13:35Z","closed_at":"2026-03-29T15:01:35Z","due_at":"2026-03-25T04:52:35Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1129,"created_at":"2026-07-09T19:40:51Z","updated_at":"2026-07-17T03:48:51Z","number":"HD-11129","subject":"Refund not received","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":7,"requester_email":"yuki_ferrari@novasystemsllc.example","assignee_id":19,"team_id":3,"tags":["trial"],"first_response_at":"2026-07-09T23:36:51Z","resolved_at":"2026-07-14T03:53:51Z","closed_at":"2026-07-17T03:48:51Z","due_at":"2026-07-09T23:40:51Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1130,"created_at":"2026-06-25T06:33:26Z","updated_at":"2026-06-30T07:42:26Z","number":"HD-11130","subject":"Timezone off by one hour in the calendar","description":"Not urgent, just wanted to flag it. 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Not urgent, just wanted to flag it.","status":"closed","priority":"urgent","category":"bug","channel":"chat","customer_id":225,"requester_email":"lucia_rodriguez@swiftholdingsg.example","assignee_id":23,"team_id":4,"tags":["billing"],"first_response_at":"2026-05-12T13:36:45Z","resolved_at":"2026-05-14T15:33:45Z","closed_at":"2026-05-14T21:56:45Z","due_at":"2026-05-12T14:15:45Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1133,"created_at":"2026-08-27T03:09:50Z","updated_at":"2026-08-27T04:25:50Z","number":"HD-11133","subject":"Crash when opening a large report","description":"Here are the steps to reproduce it. 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Let me know if you need screenshots. This started happening after the last update.","status":"pending","priority":"high","category":"billing","channel":"email","customer_id":211,"requester_email":"priya_russo@greenpartnerss.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-05-11T13:29:22Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-11T15:38:22Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1142,"created_at":"2026-03-30T11:12:59Z","updated_at":"2026-04-06T20:19:59Z","number":"HD-11142","subject":"Exporting all my data","description":"This started happening after the last update. Our whole team is affected, so this is fairly urgent. 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Thanks in advance for looking into this.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":11,"team_id":2,"tags":["web"],"first_response_at":"2026-03-13T10:48:20Z","resolved_at":"2026-03-13T14:31:20Z","closed_at":"2026-03-15T01:00:20Z","due_at":"2026-03-13T18:51:20Z","sla_breached":false,"satisfaction":3,"message_count":1},{"id":1162,"created_at":"2026-06-01T15:58:43Z","updated_at":"2026-06-06T23:36:43Z","number":"HD-11162","subject":"Exporting all my data","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"normal","category":"howto","channel":"email","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":2,"team_id":1,"tags":["urgent","vip"],"first_response_at":"2026-06-04T23:12:43Z","resolved_at":"2026-06-06T23:36:43Z","closed_at":null,"due_at":"2026-06-04T15:58:43Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1163,"created_at":"2026-04-06T22:28:33Z","updated_at":"2026-04-10T21:29:33Z","number":"HD-11163","subject":"Export button does nothing","description":"Happy to jump on a call if that helps.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":214,"requester_email":"alice_brown@summitlabsgrou.example","assignee_id":2,"team_id":1,"tags":["vip"],"first_response_at":"2026-04-09T13:05:33Z","resolved_at":"2026-04-10T05:42:33Z","closed_at":"2026-04-10T21:29:33Z","due_at":"2026-04-09T22:28:33Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1164,"created_at":"2026-04-11T00:18:11Z","updated_at":"2026-04-14T02:36:11Z","number":"HD-11164","subject":"Crash when opening a large report","description":"Is there a workaround in the meantime? 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I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":179,"requester_email":"sven_weber@cobaltsupplyin.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-05-15T02:29:00Z","resolved_at":"2026-05-18T03:04:00Z","closed_at":"2026-05-20T08:23:00Z","due_at":"2026-05-14T00:49:00Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1176,"created_at":"2026-05-22T02:19:56Z","updated_at":"2026-05-25T08:48:56Z","number":"HD-11176","subject":"Where are the API docs?","description":"Thanks in advance for looking into this. It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":214,"requester_email":"alice_brown@summitlabsgrou.example","assignee_id":1,"team_id":1,"tags":["web"],"first_response_at":"2026-05-22T11:42:56Z","resolved_at":"2026-05-23T06:08:56Z","closed_at":"2026-05-25T08:48:56Z","due_at":"2026-05-25T02:19:56Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1177,"created_at":"2026-04-23T19:40:02Z","updated_at":"2026-04-30T03:14:02Z","number":"HD-11177","subject":"Shared saved filters","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":154,"requester_email":"grace_ahmed@pioneerworkspt.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-04-26T10:13:02Z","resolved_at":"2026-04-29T17:06:02Z","closed_at":"2026-04-30T03:14:02Z","due_at":"2026-04-26T19:40:02Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1178,"created_at":"2026-06-14T10:17:25Z","updated_at":"2026-06-19T14:23:25Z","number":"HD-11178","subject":"Where are the API docs?","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-06-14T16:30:25Z","resolved_at":"2026-06-17T13:46:25Z","closed_at":"2026-06-19T14:23:25Z","due_at":"2026-06-14T14:17:25Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1179,"created_at":"2026-03-15T11:52:38Z","updated_at":"2026-03-21T11:53:38Z","number":"HD-11179","subject":"Change the email on my account","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":209,"requester_email":"clara_wilson@cobaltlabsltd.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-03-19T18:15:38Z","resolved_at":"2026-03-21T11:53:38Z","closed_at":null,"due_at":"2026-03-18T11:52:38Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1180,"created_at":"2026-06-20T07:00:44Z","updated_at":"2026-06-27T11:30:44Z","number":"HD-11180","subject":"Crash when opening a large report","description":"Let me know if you need screenshots. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"urgent","category":"bug","channel":"chat","customer_id":36,"requester_email":"isabella_costa@pioneersoftwar.example","assignee_id":3,"team_id":1,"tags":["billing"],"first_response_at":"2026-06-23T15:50:44Z","resolved_at":"2026-06-25T16:18:44Z","closed_at":"2026-06-27T11:30:44Z","due_at":"2026-06-23T07:00:44Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1181,"created_at":"2026-07-31T16:30:17Z","updated_at":"2026-08-04T18:14:17Z","number":"HD-11181","subject":"Locked out after too many attempts","description":"Here are the steps to reproduce it. Happy to jump on a call if that helps. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":42,"requester_email":"amara_collins@vertexsystemss.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-01T20:01:17Z","resolved_at":"2026-08-02T11:44:17Z","closed_at":"2026-08-04T18:14:17Z","due_at":"2026-08-01T16:30:17Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1182,"created_at":"2026-06-06T07:57:15Z","updated_at":"2026-06-11T22:11:15Z","number":"HD-11182","subject":"Delete my account","description":"Happy to jump on a call if that helps. Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"account","channel":"api","customer_id":64,"requester_email":"ravi_wilson@primefarmsptyl.example","assignee_id":16,"team_id":2,"tags":["enterprise","legacy"],"first_response_at":"2026-06-06T11:12:15Z","resolved_at":"2026-06-09T17:00:15Z","closed_at":"2026-06-11T22:11:15Z","due_at":"2026-06-07T07:57:15Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1183,"created_at":"2026-03-10T20:21:21Z","updated_at":"2026-03-13T22:11:21Z","number":"HD-11183","subject":"Locked out after too many attempts","description":"I have already tried clearing the cache and signing in again. This started happening after the last update.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":266,"requester_email":"adrian_sanchez@atlasenergyco.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-03-11T18:18:21Z","resolved_at":"2026-03-13T10:49:21Z","closed_at":"2026-03-13T22:11:21Z","due_at":"2026-03-11T20:21:21Z","sla_breached":false,"satisfaction":4,"message_count":4},{"id":1184,"created_at":"2026-07-23T10:41:41Z","updated_at":"2026-08-01T02:20:41Z","number":"HD-11184","subject":"Refund not received","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":38,"requester_email":"mateo_stewart@vertexenergyag.example","assignee_id":18,"team_id":3,"tags":["trial","legacy"],"first_response_at":"2026-07-26T12:43:41Z","resolved_at":"2026-07-31T04:52:41Z","closed_at":"2026-08-01T02:20:41Z","due_at":"2026-07-26T10:41:41Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1185,"created_at":"2026-08-23T18:29:40Z","updated_at":"2026-08-25T12:32:40Z","number":"HD-11185","subject":"Cannot log in after password reset","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":4,"requester_email":"facundo_green@brightenergypt.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-08-23T19:27:40Z","resolved_at":"2026-08-24T12:06:40Z","closed_at":"2026-08-25T12:32:40Z","due_at":"2026-08-23T19:29:40Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1186,"created_at":"2026-08-22T09:22:24Z","updated_at":"2026-08-26T01:57:24Z","number":"HD-11186","subject":"CSV import with custom columns","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":256,"requester_email":"lucas_weber@ridgelabssrl.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-08-23T09:57:24Z","resolved_at":"2026-08-23T12:29:24Z","closed_at":"2026-08-26T01:57:24Z","due_at":"2026-08-23T09:22:24Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1187,"created_at":"2026-05-29T19:51:58Z","updated_at":"2026-05-30T17:03:58Z","number":"HD-11187","subject":"Change the email on my account","description":"Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":262,"requester_email":"kenji_gonzalez@bluesystemsllc.example","assignee_id":8,"team_id":1,"tags":["web"],"first_response_at":"2026-05-29T20:03:58Z","resolved_at":"2026-05-30T17:03:58Z","closed_at":null,"due_at":"2026-05-29T23:51:58Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1188,"created_at":"2026-07-05T13:34:57Z","updated_at":"2026-07-14T02:17:57Z","number":"HD-11188","subject":"Exporting all my data","description":"Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"howto","channel":"web","customer_id":127,"requester_email":"aisha_perez@silversystemsa.example","assignee_id":10,"team_id":1,"tags":["billing","mobile"],"first_response_at":"2026-07-07T01:58:57Z","resolved_at":"2026-07-11T19:11:57Z","closed_at":"2026-07-14T02:17:57Z","due_at":"2026-07-06T13:34:57Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1189,"created_at":"2026-07-12T23:28:22Z","updated_at":"2026-07-14T23:59:22Z","number":"HD-11189","subject":"Timezone off by one hour in the calendar","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"bug","channel":"chat","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-07-14T20:31:22Z","resolved_at":"2026-07-14T23:59:22Z","closed_at":null,"due_at":"2026-07-15T23:28:22Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1190,"created_at":"2026-08-30T18:28:46Z","updated_at":"2026-08-31T03:28:46Z","number":"HD-11190","subject":"Crash when opening a large report","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it. Let me know if you need screenshots.","status":"pending","priority":"high","category":"bug","channel":"email","customer_id":80,"requester_email":"sinead_davis@cobaltsoftware.example","assignee_id":8,"team_id":1,"tags":["mobile","web"],"first_response_at":"2026-08-31T03:28:46Z","resolved_at":null,"closed_at":null,"due_at":"2026-09-02T18:28:46Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1191,"created_at":"2026-08-19T10:21:05Z","updated_at":"2026-08-22T07:08:05Z","number":"HD-11191","subject":"Timezone off by one hour in the calendar","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"bug","channel":"phone","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":9,"team_id":1,"tags":["vip"],"first_response_at":"2026-08-19T13:58:05Z","resolved_at":"2026-08-22T07:08:05Z","closed_at":null,"due_at":"2026-08-19T14:21:05Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1192,"created_at":"2026-05-19T03:23:56Z","updated_at":"2026-05-22T23:33:56Z","number":"HD-11192","subject":"Keyboard shortcut for new item","description":"Here are the steps to reproduce it.","status":"closed","priority":"low","category":"feature","channel":"api","customer_id":163,"requester_email":"sofia_turner@atlasstudiopty.example","assignee_id":8,"team_id":1,"tags":["enterprise","mobile"],"first_response_at":"2026-05-20T09:59:56Z","resolved_at":"2026-05-21T10:00:56Z","closed_at":"2026-05-22T23:33:56Z","due_at":"2026-05-20T03:23:56Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":1193,"created_at":"2026-07-24T11:32:46Z","updated_at":"2026-07-24T11:32:46Z","number":"HD-11193","subject":"How do I change my payment method?","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"billing","channel":"api","customer_id":213,"requester_email":"ines_jones@summitdynamics.example","assignee_id":null,"team_id":3,"tags":["mobile","trial"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-07-27T11:32:46Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1194,"created_at":"2026-05-05T19:27:24Z","updated_at":"2026-05-07T04:35:24Z","number":"HD-11194","subject":"Refund not received","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"billing","channel":"email","customer_id":279,"requester_email":"nina_collins@summitdynamics.example","assignee_id":19,"team_id":3,"tags":["mobile"],"first_response_at":"2026-05-07T03:17:24Z","resolved_at":"2026-05-07T04:35:24Z","closed_at":null,"due_at":"2026-05-06T19:27:24Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1195,"created_at":"2026-05-06T01:39:27Z","updated_at":"2026-05-07T03:35:27Z","number":"HD-11195","subject":"Crash when opening a large report","description":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":204,"requester_email":"emilia_king@silverfarmsllc.example","assignee_id":11,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-05-06T07:15:27Z","resolved_at":"2026-05-06T13:55:27Z","closed_at":"2026-05-07T03:35:27Z","due_at":"2026-05-06T05:39:27Z","sla_breached":true,"satisfaction":3,"message_count":2},{"id":1196,"created_at":"2026-03-07T22:05:07Z","updated_at":"2026-03-13T14:38:07Z","number":"HD-11196","subject":"Delete my account","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":167,"requester_email":"clara_stewart@goldenenergypt.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-03-07T22:40:07Z","resolved_at":"2026-03-12T06:06:07Z","closed_at":"2026-03-13T14:38:07Z","due_at":"2026-03-08T02:05:07Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":1197,"created_at":"2026-07-01T22:22:47Z","updated_at":"2026-07-06T18:47:47Z","number":"HD-11197","subject":"Webhooks on invoice paid","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":124,"requester_email":"sofia_jones@bluelabsltd.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-07-05T16:11:47Z","resolved_at":"2026-07-06T06:54:47Z","closed_at":"2026-07-06T18:47:47Z","due_at":"2026-07-04T22:22:47Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1198,"created_at":"2026-04-10T21:52:47Z","updated_at":"2026-04-17T10:16:47Z","number":"HD-11198","subject":"Timezone off by one hour in the calendar","description":"Happy to jump on a call if that helps. Here are the steps to reproduce it. Let me know if you need screenshots.","status":"resolved","priority":"high","category":"bug","channel":"web","customer_id":67,"requester_email":"youssef_moore@silverdynamics.example","assignee_id":13,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-04-14T06:00:47Z","resolved_at":"2026-04-17T10:16:47Z","closed_at":null,"due_at":"2026-04-13T21:52:47Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1199,"created_at":"2026-05-11T17:25:21Z","updated_at":"2026-05-17T04:24:21Z","number":"HD-11199","subject":"Webhooks on invoice paid","description":"Let me know if you need screenshots. This started happening after the last update. Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":96,"requester_email":"camila_kim@atlaslogistics.example","assignee_id":2,"team_id":1,"tags":["billing"],"first_response_at":"2026-05-12T03:17:21Z","resolved_at":"2026-05-14T17:05:21Z","closed_at":"2026-05-17T04:24:21Z","due_at":"2026-05-12T17:25:21Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1200,"created_at":"2026-04-12T07:29:56Z","updated_at":"2026-04-15T14:32:56Z","number":"HD-11200","subject":"Can I schedule reports?","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":15,"requester_email":"gabriel_park@cobaltholdings.example","assignee_id":11,"team_id":2,"tags":["api","trial"],"first_response_at":"2026-04-12T12:26:56Z","resolved_at":"2026-04-13T14:59:56Z","closed_at":"2026-04-15T14:32:56Z","due_at":"2026-04-13T07:29:56Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1201,"created_at":"2026-04-11T11:48:17Z","updated_at":"2026-04-16T13:05:17Z","number":"HD-11201","subject":"Shared saved filters","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":74,"requester_email":"youssef_walker@swiftanalytics.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-04-12T16:47:17Z","resolved_at":"2026-04-16T10:38:17Z","closed_at":"2026-04-16T13:05:17Z","due_at":"2026-04-12T11:48:17Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1202,"created_at":"2026-07-04T12:47:48Z","updated_at":"2026-07-07T15:46:48Z","number":"HD-11202","subject":"Can I schedule reports?","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":296,"requester_email":"amara_taylor@blueworksltd.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-07-04T13:37:48Z","resolved_at":"2026-07-05T10:26:48Z","closed_at":"2026-07-07T15:46:48Z","due_at":"2026-07-04T13:47:48Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1203,"created_at":"2026-05-15T01:13:06Z","updated_at":"2026-05-20T16:48:06Z","number":"HD-11203","subject":"Invoice shows the wrong company name","description":"This started happening after the last update.","status":"closed","priority":"high","category":"billing","channel":"chat","customer_id":127,"requester_email":"aisha_perez@silversystemsa.example","assignee_id":18,"team_id":3,"tags":["vip"],"first_response_at":"2026-05-15T15:40:06Z","resolved_at":"2026-05-18T21:49:06Z","closed_at":"2026-05-20T16:48:06Z","due_at":"2026-05-16T01:13:06Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1204,"created_at":"2026-07-04T03:38:28Z","updated_at":"2026-07-11T02:27:28Z","number":"HD-11204","subject":"Dashboard shows yesterday’s numbers","description":"Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"resolved","priority":"low","category":"bug","channel":"phone","customer_id":197,"requester_email":"anouk_murphy@deltalogistics.example","assignee_id":7,"team_id":1,"tags":["vip"],"first_response_at":"2026-07-07T20:17:28Z","resolved_at":"2026-07-11T02:27:28Z","closed_at":null,"due_at":"2026-07-07T03:38:28Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1205,"created_at":"2026-08-31T22:28:12Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11205","subject":"Delete my account","description":"Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":13,"requester_email":"ingrid_moreau@brightsystemss.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-09-01T22:28:12Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1206,"created_at":"2026-07-06T07:16:06Z","updated_at":"2026-07-12T19:31:06Z","number":"HD-11206","subject":"Locked out after too many attempts","description":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":242,"requester_email":"alice_laurent@vertexmarineco.example","assignee_id":15,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-07-09T04:41:06Z","resolved_at":"2026-07-10T20:07:06Z","closed_at":"2026-07-12T19:31:06Z","due_at":"2026-07-09T07:16:06Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1207,"created_at":"2026-06-02T19:16:37Z","updated_at":"2026-06-11T04:28:37Z","number":"HD-11207","subject":"Refund not received","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":294,"requester_email":"youssef_turner@blueworksag.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-06-07T10:06:37Z","resolved_at":"2026-06-10T23:20:37Z","closed_at":"2026-06-11T04:28:37Z","due_at":"2026-06-05T19:16:37Z","sla_breached":true,"satisfaction":1,"message_count":5},{"id":1208,"created_at":"2026-08-13T03:34:05Z","updated_at":"2026-08-22T08:40:05Z","number":"HD-11208","subject":"Change the email on my account","description":"Is there a workaround in the meantime?","status":"closed","priority":"low","category":"account","channel":"email","customer_id":172,"requester_email":"leon_johnson@harbortextiles.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-08-15T16:13:05Z","resolved_at":"2026-08-20T10:54:05Z","closed_at":"2026-08-22T08:40:05Z","due_at":"2026-08-16T03:34:05Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1209,"created_at":"2026-08-03T05:11:41Z","updated_at":"2026-08-08T10:04:41Z","number":"HD-11209","subject":"Delete my account","description":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"closed","priority":"low","category":"account","channel":"api","customer_id":208,"requester_email":"grace_clark@goldensystemsl.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-03T14:46:41Z","resolved_at":"2026-08-07T04:21:41Z","closed_at":"2026-08-08T10:04:41Z","due_at":"2026-08-04T05:11:41Z","sla_breached":false,"satisfaction":1,"message_count":4},{"id":1210,"created_at":"2026-04-21T12:25:01Z","updated_at":"2026-04-21T12:25:01Z","number":"HD-11210","subject":"Dashboard shows yesterday’s numbers","description":"It happens on both my laptop and my phone. Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"open","priority":"normal","category":"bug","channel":"email","customer_id":160,"requester_email":"felix_dubois@brightenergygr.example","assignee_id":null,"team_id":1,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-04-22T12:25:01Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1211,"created_at":"2026-03-17T02:20:37Z","updated_at":"2026-03-23T18:01:37Z","number":"HD-11211","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":233,"requester_email":"hannah_suzuki@brightenergyag.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-03-18T00:44:37Z","resolved_at":"2026-03-22T15:42:37Z","closed_at":"2026-03-23T18:01:37Z","due_at":"2026-03-18T02:20:37Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1212,"created_at":"2026-06-17T09:10:20Z","updated_at":"2026-06-18T19:18:20Z","number":"HD-11212","subject":"Export button does nothing","description":"Let me know if you need screenshots.","status":"resolved","priority":"low","category":"bug","channel":"web","customer_id":86,"requester_email":"joaquin_weber@clearlogistics.example","assignee_id":7,"team_id":1,"tags":["web","trial"],"first_response_at":"2026-06-17T12:39:20Z","resolved_at":"2026-06-18T19:18:20Z","closed_at":null,"due_at":"2026-06-17T13:10:20Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1213,"created_at":"2026-03-05T20:40:04Z","updated_at":"2026-03-09T19:59:04Z","number":"HD-11213","subject":"Locked out after too many attempts","description":"This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"high","category":"account","channel":"api","customer_id":276,"requester_email":"gabriel_stewart@greenlabsgmbh.example","assignee_id":15,"team_id":2,"tags":["billing"],"first_response_at":"2026-03-06T20:27:04Z","resolved_at":"2026-03-09T13:03:04Z","closed_at":"2026-03-09T19:59:04Z","due_at":"2026-03-06T20:40:04Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1214,"created_at":"2026-07-26T21:11:39Z","updated_at":"2026-08-01T09:34:39Z","number":"HD-11214","subject":"CSV import with custom columns","description":"Here are the steps to reproduce it.","status":"closed","priority":"high","category":"feature","channel":"chat","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-07-27T21:33:39Z","resolved_at":"2026-07-30T19:55:39Z","closed_at":"2026-08-01T09:34:39Z","due_at":"2026-07-27T21:11:39Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":1215,"created_at":"2026-08-31T02:09:04Z","updated_at":"2026-09-01T04:17:04Z","number":"HD-11215","subject":"Webhooks on invoice paid","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps. Is there a workaround in the meantime?","status":"pending","priority":"normal","category":"feature","channel":"chat","customer_id":170,"requester_email":"jack_williams@silveranalytic.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-09-01T04:17:04Z","resolved_at":null,"closed_at":null,"due_at":"2026-09-01T02:09:04Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1216,"created_at":"2026-06-12T20:56:11Z","updated_at":"2026-06-18T11:54:11Z","number":"HD-11216","subject":"Proration on the upgrade looks off","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":244,"requester_email":"theo_tran@cobaltmarinegr.example","assignee_id":21,"team_id":3,"tags":["follow-up"],"first_response_at":"2026-06-14T04:55:11Z","resolved_at":"2026-06-17T23:32:11Z","closed_at":"2026-06-18T11:54:11Z","due_at":"2026-06-15T20:56:11Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1217,"created_at":"2026-03-24T12:06:26Z","updated_at":"2026-03-24T22:25:26Z","number":"HD-11217","subject":"How do I change my payment method?","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"billing","channel":"chat","customer_id":262,"requester_email":"kenji_gonzalez@bluesystemsllc.example","assignee_id":21,"team_id":3,"tags":["legacy"],"first_response_at":"2026-03-24T16:49:26Z","resolved_at":"2026-03-24T22:25:26Z","closed_at":null,"due_at":"2026-03-24T16:06:26Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1218,"created_at":"2026-07-17T02:19:04Z","updated_at":"2026-07-19T05:38:04Z","number":"HD-11218","subject":"CSV import with custom columns","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":275,"requester_email":"liam_thomas@goldenenergypt.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-07-18T11:27:04Z","resolved_at":"2026-07-18T14:54:04Z","closed_at":"2026-07-19T05:38:04Z","due_at":"2026-07-18T02:19:04Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":1219,"created_at":"2026-05-01T04:44:26Z","updated_at":"2026-05-06T22:31:26Z","number":"HD-11219","subject":"Keyboard shortcut for new item","description":"This started happening after the last update. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":300,"requester_email":"rafael_clark@clearsupplygmb.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-05-01T08:41:26Z","resolved_at":"2026-05-04T13:44:26Z","closed_at":"2026-05-06T22:31:26Z","due_at":"2026-05-01T08:44:26Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1220,"created_at":"2026-07-20T07:09:46Z","updated_at":"2026-07-21T13:51:46Z","number":"HD-11220","subject":"Webhooks on invoice paid","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"open","priority":"low","category":"feature","channel":"web","customer_id":217,"requester_email":"rosa_thomas@ironsupplyag.example","assignee_id":1,"team_id":1,"tags":["urgent","mobile"],"first_response_at":"2026-07-21T13:51:46Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-21T07:09:46Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1221,"created_at":"2026-06-21T13:50:18Z","updated_at":"2026-06-25T14:55:18Z","number":"HD-11221","subject":"Timezone off by one hour in the calendar","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"resolved","priority":"high","category":"bug","channel":"web","customer_id":263,"requester_email":"felix_perez@northpartnersi.example","assignee_id":24,"team_id":4,"tags":["mobile","enterprise"],"first_response_at":"2026-06-21T14:34:18Z","resolved_at":"2026-06-25T14:55:18Z","closed_at":null,"due_at":"2026-06-21T14:50:18Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1222,"created_at":"2026-03-22T22:46:24Z","updated_at":"2026-03-26T11:47:24Z","number":"HD-11222","subject":"Bulk edit for tags","description":"Let me know if you need screenshots. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":207,"requester_email":"alice_white@vertexpartners.example","assignee_id":8,"team_id":1,"tags":["mobile"],"first_response_at":"2026-03-23T19:14:24Z","resolved_at":"2026-03-24T22:37:24Z","closed_at":"2026-03-26T11:47:24Z","due_at":"2026-03-23T22:46:24Z","sla_breached":false,"satisfaction":5,"message_count":6},{"id":1223,"created_at":"2026-05-12T10:59:35Z","updated_at":"2026-05-12T19:40:35Z","number":"HD-11223","subject":"Need a receipt for expense reporting","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"urgent","category":"billing","channel":"chat","customer_id":268,"requester_email":"felix_king@silvermotorsll.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-05-12T11:21:35Z","resolved_at":"2026-05-12T19:40:35Z","closed_at":null,"due_at":"2026-05-12T14:59:35Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1224,"created_at":"2026-03-25T09:16:44Z","updated_at":"2026-03-26T02:58:44Z","number":"HD-11224","subject":"Invoice shows the wrong company name","description":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"pending","priority":"high","category":"billing","channel":"email","customer_id":265,"requester_email":"mikkel_roberts@harbormediaag.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-03-26T02:58:44Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-26T09:16:44Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1225,"created_at":"2026-03-14T05:56:37Z","updated_at":"2026-03-17T09:40:37Z","number":"HD-11225","subject":"Timezone off by one hour in the calendar","description":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":5,"requester_email":"kenji_torres@cobalttextiles.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-03-14T14:23:37Z","resolved_at":"2026-03-16T04:36:37Z","closed_at":"2026-03-17T09:40:37Z","due_at":"2026-03-15T05:56:37Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1226,"created_at":"2026-04-29T02:09:46Z","updated_at":"2026-05-04T00:33:46Z","number":"HD-11226","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":188,"requester_email":"amara_lewis@clearstudioinc.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-04-29T02:27:46Z","resolved_at":"2026-05-02T12:06:46Z","closed_at":"2026-05-04T00:33:46Z","due_at":"2026-04-29T06:09:46Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1227,"created_at":"2026-05-28T20:00:54Z","updated_at":"2026-05-28T20:06:54Z","number":"HD-11227","subject":"Two-factor codes are rejected","description":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","status":"open","priority":"low","category":"account","channel":"web","customer_id":71,"requester_email":"rosa_campbell@primetextilesi.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-05-28T20:06:54Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-29T00:00:54Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1228,"created_at":"2026-03-22T04:54:55Z","updated_at":"2026-03-26T14:29:55Z","number":"HD-11228","subject":"Charged twice this month","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":287,"requester_email":"yuki_tran@ambermediallc.example","assignee_id":18,"team_id":3,"tags":["urgent"],"first_response_at":"2026-03-22T10:21:55Z","resolved_at":"2026-03-24T00:26:55Z","closed_at":"2026-03-26T14:29:55Z","due_at":"2026-03-22T08:54:55Z","sla_breached":true,"satisfaction":2,"message_count":2},{"id":1229,"created_at":"2026-04-27T18:46:12Z","updated_at":"2026-04-27T22:05:12Z","number":"HD-11229","subject":"Crash when opening a large report","description":"Happy to jump on a call if that helps.","status":"pending","priority":"normal","category":"bug","channel":"chat","customer_id":284,"requester_email":"adrian_brown@clearpartnerss.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-04-27T22:05:12Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-27T22:46:12Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1230,"created_at":"2026-05-01T23:05:49Z","updated_at":"2026-05-06T02:22:49Z","number":"HD-11230","subject":"Merge two accounts","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"account","channel":"chat","customer_id":133,"requester_email":"renata_bianchi@vertexfarmsgmb.example","assignee_id":2,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-05-02T01:38:49Z","resolved_at":"2026-05-04T17:48:49Z","closed_at":"2026-05-06T02:22:49Z","due_at":"2026-05-02T03:05:49Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1231,"created_at":"2026-04-24T18:16:56Z","updated_at":"2026-04-27T23:23:56Z","number":"HD-11231","subject":"Need a receipt for expense reporting","description":"Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"billing","channel":"email","customer_id":47,"requester_email":"rafael_adams@silverrobotics.example","assignee_id":20,"team_id":3,"tags":["mobile"],"first_response_at":"2026-04-24T19:06:56Z","resolved_at":"2026-04-25T06:13:56Z","closed_at":"2026-04-27T23:23:56Z","due_at":"2026-04-25T18:16:56Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1232,"created_at":"2026-07-02T03:58:00Z","updated_at":"2026-07-06T06:40:00Z","number":"HD-11232","subject":"Shared saved filters","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"phone","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":11,"team_id":2,"tags":["legacy","follow-up"],"first_response_at":"2026-07-03T12:17:00Z","resolved_at":"2026-07-05T01:19:00Z","closed_at":"2026-07-06T06:40:00Z","due_at":"2026-07-03T03:58:00Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":1233,"created_at":"2026-06-18T22:48:59Z","updated_at":"2026-06-25T07:01:59Z","number":"HD-11233","subject":"Export button does nothing","description":"Is there a workaround in the meantime?","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":17,"team_id":2,"tags":["legacy"],"first_response_at":"2026-06-21T14:36:59Z","resolved_at":"2026-06-24T09:16:59Z","closed_at":"2026-06-25T07:01:59Z","due_at":"2026-06-21T22:48:59Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1234,"created_at":"2026-04-29T22:15:42Z","updated_at":"2026-05-07T10:45:42Z","number":"HD-11234","subject":"Dashboard shows yesterday’s numbers","description":"Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"bug","channel":"chat","customer_id":31,"requester_email":"nicolas_fischer@cobaltmediapty.example","assignee_id":3,"team_id":1,"tags":["api","mobile"],"first_response_at":"2026-05-04T03:18:42Z","resolved_at":"2026-05-07T10:45:42Z","closed_at":null,"due_at":"2026-05-02T22:15:42Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1235,"created_at":"2026-05-27T08:48:16Z","updated_at":"2026-06-04T11:24:16Z","number":"HD-11235","subject":"Can I schedule reports?","description":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"low","category":"howto","channel":"api","customer_id":226,"requester_email":"lucas_lewis@ridgeenergyinc.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-05-31T12:58:16Z","resolved_at":"2026-06-03T22:19:16Z","closed_at":"2026-06-04T11:24:16Z","due_at":"2026-05-30T08:48:16Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1236,"created_at":"2026-05-09T13:12:53Z","updated_at":"2026-05-10T12:00:53Z","number":"HD-11236","subject":"Charged twice this month","description":"Happy to jump on a call if that helps. This started happening after the last update. 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It happens on both my laptop and my phone. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":192,"requester_email":"henry_schneider@primefarmsptyl.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-04-24T00:17:59Z","resolved_at":"2026-04-24T23:47:59Z","closed_at":"2026-04-26T05:08:59Z","due_at":"2026-04-23T13:11:59Z","sla_breached":true,"satisfaction":5,"message_count":6},{"id":1240,"created_at":"2026-05-16T01:11:16Z","updated_at":"2026-05-19T15:32:16Z","number":"HD-11240","subject":"Crash when opening a large report","description":"Let me know if you need screenshots. 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It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":38,"requester_email":"mateo_stewart@vertexenergyag.example","assignee_id":1,"team_id":1,"tags":["billing"],"first_response_at":"2026-06-11T04:01:37Z","resolved_at":"2026-06-12T05:15:37Z","closed_at":"2026-06-12T18:19:37Z","due_at":"2026-06-12T02:30:37Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1243,"created_at":"2026-06-17T13:00:27Z","updated_at":"2026-06-18T06:04:27Z","number":"HD-11243","subject":"Change the email on my account","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":21,"requester_email":"henry_johnson@primesystemsin.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-06-17T14:11:27Z","resolved_at":"2026-06-17T22:02:27Z","closed_at":"2026-06-18T06:04:27Z","due_at":"2026-06-17T17:00:27Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1244,"created_at":"2026-07-06T18:06:04Z","updated_at":"2026-07-09T09:00:04Z","number":"HD-11244","subject":"Refund not received","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":182,"requester_email":"maya_turner@bluetextileslt.example","assignee_id":21,"team_id":3,"tags":["mobile"],"first_response_at":"2026-07-07T00:25:04Z","resolved_at":"2026-07-08T02:49:04Z","closed_at":"2026-07-09T09:00:04Z","due_at":"2026-07-06T22:06:04Z","sla_breached":true,"satisfaction":2,"message_count":2},{"id":1245,"created_at":"2026-04-16T11:39:58Z","updated_at":"2026-04-23T02:23:58Z","number":"HD-11245","subject":"Refund not received","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"billing","channel":"api","customer_id":186,"requester_email":"mateo_lopez@novaanalyticsa.example","assignee_id":20,"team_id":3,"tags":["mobile"],"first_response_at":"2026-04-18T00:54:58Z","resolved_at":"2026-04-20T14:27:58Z","closed_at":"2026-04-23T02:23:58Z","due_at":"2026-04-19T11:39:58Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1246,"created_at":"2026-05-16T03:37:23Z","updated_at":"2026-05-20T12:03:23Z","number":"HD-11246","subject":"Export button does nothing","description":"Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":64,"requester_email":"ravi_wilson@primefarmsptyl.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-05-16T23:23:23Z","resolved_at":"2026-05-19T10:53:23Z","closed_at":"2026-05-20T12:03:23Z","due_at":"2026-05-17T03:37:23Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1247,"created_at":"2026-07-13T18:00:55Z","updated_at":"2026-07-17T12:20:55Z","number":"HD-11247","subject":"How do I change my payment method?","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":262,"requester_email":"kenji_gonzalez@bluesystemsllc.example","assignee_id":18,"team_id":3,"tags":["api"],"first_response_at":"2026-07-13T21:48:55Z","resolved_at":"2026-07-15T12:57:55Z","closed_at":"2026-07-17T12:20:55Z","due_at":"2026-07-13T22:00:55Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1248,"created_at":"2026-04-17T19:54:44Z","updated_at":"2026-04-25T03:29:44Z","number":"HD-11248","subject":"Search returns no results for exact matches","description":"Here are the steps to reproduce it.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":142,"requester_email":"ivy_lefebvre@vertexsupplypt.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-17T22:51:44Z","resolved_at":"2026-04-22T21:34:44Z","closed_at":"2026-04-25T03:29:44Z","due_at":"2026-04-17T23:54:44Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1249,"created_at":"2026-05-13T07:41:19Z","updated_at":"2026-05-19T04:24:19Z","number":"HD-11249","subject":"Exporting all my data","description":"Is there a workaround in the meantime? Let me know if you need screenshots. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":172,"requester_email":"leon_johnson@harbortextiles.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-05-16T16:28:19Z","resolved_at":"2026-05-17T03:35:19Z","closed_at":"2026-05-19T04:24:19Z","due_at":"2026-05-16T07:41:19Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1250,"created_at":"2026-08-23T03:59:56Z","updated_at":"2026-08-28T22:53:56Z","number":"HD-11250","subject":"Locked out after too many attempts","description":"This started happening after the last update.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":32,"requester_email":"andres_laurent@swiftstudiosa.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-08-23T05:04:56Z","resolved_at":"2026-08-27T01:55:56Z","closed_at":"2026-08-28T22:53:56Z","due_at":"2026-08-23T07:59:56Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1251,"created_at":"2026-08-14T21:27:32Z","updated_at":"2026-08-18T21:28:32Z","number":"HD-11251","subject":"Proration on the upgrade looks off","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":237,"requester_email":"paula_rodriguez@bluefoodsgmbh.example","assignee_id":21,"team_id":3,"tags":["trial"],"first_response_at":"2026-08-15T01:42:32Z","resolved_at":"2026-08-17T00:10:32Z","closed_at":"2026-08-18T21:28:32Z","due_at":"2026-08-15T01:27:32Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1252,"created_at":"2026-07-08T19:16:40Z","updated_at":"2026-07-13T07:52:40Z","number":"HD-11252","subject":"Dark mode for the mobile app","description":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":53,"requester_email":"ingrid_rossi@harborenergylt.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-07-08T20:22:40Z","resolved_at":"2026-07-12T15:20:40Z","closed_at":"2026-07-13T07:52:40Z","due_at":"2026-07-08T23:16:40Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1253,"created_at":"2026-03-25T19:38:00Z","updated_at":"2026-03-30T22:40:00Z","number":"HD-11253","subject":"How do I change my payment method?","description":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it. This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":78,"requester_email":"adrian_davis@deltaroboticsp.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-03-26T00:59:00Z","resolved_at":"2026-03-28T09:18:00Z","closed_at":"2026-03-30T22:40:00Z","due_at":"2026-03-26T19:38:00Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1254,"created_at":"2026-08-16T09:22:25Z","updated_at":"2026-08-20T01:31:25Z","number":"HD-11254","subject":"How to invite a read-only user","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"howto","channel":"chat","customer_id":220,"requester_email":"liam_rossi@northroboticsp.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-16T15:42:25Z","resolved_at":"2026-08-17T19:31:25Z","closed_at":"2026-08-20T01:31:25Z","due_at":"2026-08-16T13:22:25Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1255,"created_at":"2026-04-09T16:58:51Z","updated_at":"2026-04-13T05:07:51Z","number":"HD-11255","subject":"Invoice shows the wrong company name","description":"Happy to jump on a call if that helps. Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"billing","channel":"chat","customer_id":40,"requester_email":"clara_okafor@clearpartnersl.example","assignee_id":21,"team_id":3,"tags":["web","mobile"],"first_response_at":"2026-04-11T11:24:51Z","resolved_at":"2026-04-11T22:20:51Z","closed_at":"2026-04-13T05:07:51Z","due_at":"2026-04-12T16:58:51Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1256,"created_at":"2026-08-26T05:49:02Z","updated_at":"2026-08-27T12:53:02Z","number":"HD-11256","subject":"Change the email on my account","description":"This started happening after the last update.","status":"resolved","priority":"high","category":"account","channel":"web","customer_id":160,"requester_email":"felix_dubois@brightenergygr.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-08-27T01:49:02Z","resolved_at":"2026-08-27T12:53:02Z","closed_at":null,"due_at":"2026-08-27T05:49:02Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1257,"created_at":"2026-04-13T19:25:13Z","updated_at":"2026-04-18T06:56:13Z","number":"HD-11257","subject":"CSV import with custom columns","description":"Happy to jump on a call if that helps. Is there a workaround in the meantime? Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":288,"requester_email":"facundo_collins@pioneermotorsg.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-04-15T08:49:13Z","resolved_at":"2026-04-18T04:06:13Z","closed_at":"2026-04-18T06:56:13Z","due_at":"2026-04-14T19:25:13Z","sla_breached":true,"satisfaction":2,"message_count":1},{"id":1258,"created_at":"2026-04-20T10:35:16Z","updated_at":"2026-04-24T01:21:16Z","number":"HD-11258","subject":"Webhooks on invoice paid","description":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":21,"requester_email":"henry_johnson@primesystemsin.example","assignee_id":10,"team_id":1,"tags":["api"],"first_response_at":"2026-04-20T16:47:16Z","resolved_at":"2026-04-23T22:48:16Z","closed_at":"2026-04-24T01:21:16Z","due_at":"2026-04-20T14:35:16Z","sla_breached":true,"satisfaction":4,"message_count":5},{"id":1259,"created_at":"2026-03-10T08:34:02Z","updated_at":"2026-03-16T02:36:02Z","number":"HD-11259","subject":"How do I change my payment method?","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"billing","channel":"web","customer_id":203,"requester_email":"martina_mitchell@harborsupplyll.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-03-11T03:54:02Z","resolved_at":"2026-03-15T12:17:02Z","closed_at":"2026-03-16T02:36:02Z","due_at":"2026-03-11T08:34:02Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1260,"created_at":"2026-03-05T13:56:01Z","updated_at":"2026-03-13T12:37:01Z","number":"HD-11260","subject":"Merge two accounts","description":"Let me know if you need screenshots.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":50,"requester_email":"rosa_nelson@blueholdingssa.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-03-06T16:23:01Z","resolved_at":"2026-03-11T06:30:01Z","closed_at":"2026-03-13T12:37:01Z","due_at":"2026-03-06T13:56:01Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1261,"created_at":"2026-08-15T15:12:45Z","updated_at":"2026-08-18T16:55:45Z","number":"HD-11261","subject":"How to invite a read-only user","description":"Is there a workaround in the meantime?","status":"resolved","priority":"high","category":"howto","channel":"email","customer_id":82,"requester_email":"fatima_mensah@silverenergyin.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-08-16T01:28:45Z","resolved_at":"2026-08-18T16:55:45Z","closed_at":null,"due_at":"2026-08-16T15:12:45Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1262,"created_at":"2026-03-23T05:12:24Z","updated_at":"2026-03-26T21:04:24Z","number":"HD-11262","subject":"Exporting all my data","description":"It happens on both my laptop and my phone. Happy to jump on a call if that helps. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":211,"requester_email":"priya_russo@greenpartnerss.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-03-23T08:36:24Z","resolved_at":"2026-03-24T23:01:24Z","closed_at":"2026-03-26T21:04:24Z","due_at":"2026-03-23T09:12:24Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1263,"created_at":"2026-07-26T20:59:02Z","updated_at":"2026-07-29T01:27:02Z","number":"HD-11263","subject":"How do I set up SSO?","description":"It happens on both my laptop and my phone. Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":143,"requester_email":"hugo_sanchez@summitrobotics.example","assignee_id":5,"team_id":1,"tags":["urgent"],"first_response_at":"2026-07-27T05:16:02Z","resolved_at":"2026-07-28T04:21:02Z","closed_at":"2026-07-29T01:27:02Z","due_at":"2026-07-27T20:59:02Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1264,"created_at":"2026-08-17T13:17:49Z","updated_at":"2026-08-19T19:10:49Z","number":"HD-11264","subject":"Change the email on my account","description":"Let me know if you need screenshots. Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":29,"requester_email":"andres_clark@ambersoftwarea.example","assignee_id":2,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-08-17T22:40:49Z","resolved_at":"2026-08-19T19:10:49Z","closed_at":null,"due_at":"2026-08-18T13:17:49Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1265,"created_at":"2026-04-21T18:19:35Z","updated_at":"2026-04-26T20:00:35Z","number":"HD-11265","subject":"Timezone off by one hour in the calendar","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":239,"requester_email":"youssef_anderson@cobalttextiles.example","assignee_id":24,"team_id":4,"tags":["urgent"],"first_response_at":"2026-04-21T19:13:35Z","resolved_at":"2026-04-25T02:29:35Z","closed_at":"2026-04-26T20:00:35Z","due_at":"2026-04-21T19:19:35Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1266,"created_at":"2026-06-02T17:10:29Z","updated_at":"2026-06-09T00:32:29Z","number":"HD-11266","subject":"Charged twice this month","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":145,"requester_email":"valentina_tran@primeanalytics.example","assignee_id":18,"team_id":3,"tags":["api","billing"],"first_response_at":"2026-06-05T17:36:29Z","resolved_at":"2026-06-06T13:50:29Z","closed_at":"2026-06-09T00:32:29Z","due_at":"2026-06-05T17:10:29Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1267,"created_at":"2026-05-27T19:48:34Z","updated_at":"2026-05-29T05:10:34Z","number":"HD-11267","subject":"Export button does nothing","description":"Is there a workaround in the meantime?","status":"resolved","priority":"low","category":"bug","channel":"email","customer_id":201,"requester_email":"tomas_wilson@pioneerworksin.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-05-28T06:05:34Z","resolved_at":"2026-05-29T05:10:34Z","closed_at":null,"due_at":"2026-05-28T19:48:34Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1268,"created_at":"2026-08-12T00:01:28Z","updated_at":"2026-08-16T07:29:28Z","number":"HD-11268","subject":"Timezone off by one hour in the calendar","description":"Happy to jump on a call if that helps. This started happening after the last update.","status":"resolved","priority":"normal","category":"bug","channel":"chat","customer_id":201,"requester_email":"tomas_wilson@pioneerworksin.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-08-12T08:26:28Z","resolved_at":"2026-08-16T07:29:28Z","closed_at":null,"due_at":"2026-08-13T00:01:28Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1269,"created_at":"2026-07-05T08:45:44Z","updated_at":"2026-07-05T08:45:44Z","number":"HD-11269","subject":"Two-factor codes are rejected","description":"It happens on both my laptop and my phone.","status":"open","priority":"high","category":"account","channel":"email","customer_id":61,"requester_email":"nicolas_tran@irontextilesco.example","assignee_id":null,"team_id":1,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-07-05T12:45:44Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1270,"created_at":"2026-05-27T18:42:29Z","updated_at":"2026-06-01T10:16:29Z","number":"HD-11270","subject":"Can I schedule reports?","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"closed","priority":"urgent","category":"howto","channel":"api","customer_id":22,"requester_email":"henry_turner@northanalytics.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-05-27T18:49:29Z","resolved_at":"2026-05-31T06:32:29Z","closed_at":"2026-06-01T10:16:29Z","due_at":"2026-05-27T22:42:29Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1271,"created_at":"2026-05-12T13:01:54Z","updated_at":"2026-05-17T17:30:54Z","number":"HD-11271","subject":"Export button does nothing","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":232,"requester_email":"santiago_davis@amberworksgmbh.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-05-12T22:56:54Z","resolved_at":"2026-05-14T18:05:54Z","closed_at":"2026-05-17T17:30:54Z","due_at":"2026-05-15T13:01:54Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1272,"created_at":"2026-05-30T06:15:40Z","updated_at":"2026-06-01T05:41:40Z","number":"HD-11272","subject":"Charged twice this month","description":"This started happening after the last update. Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"pending","priority":"normal","category":"billing","channel":"chat","customer_id":116,"requester_email":"sofia_rodriguez@goldentradingp.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-06-01T05:41:40Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-02T06:15:40Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1273,"created_at":"2026-03-14T11:39:19Z","updated_at":"2026-03-21T18:57:19Z","number":"HD-11273","subject":"Delete my account","description":"Here are the steps to reproduce it. Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"resolved","priority":"low","category":"account","channel":"email","customer_id":103,"requester_email":"renata_tanaka@amberenergysrl.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-03-18T22:39:19Z","resolved_at":"2026-03-21T18:57:19Z","closed_at":null,"due_at":"2026-03-17T11:39:19Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1274,"created_at":"2026-03-14T16:20:20Z","updated_at":"2026-03-18T19:59:20Z","number":"HD-11274","subject":"Shared saved filters","description":"Let me know if you need screenshots. Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":234,"requester_email":"jack_fischer@cobaltstudiosr.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-03-16T18:22:20Z","resolved_at":"2026-03-17T02:24:20Z","closed_at":"2026-03-18T19:59:20Z","due_at":"2026-03-17T16:20:20Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1275,"created_at":"2026-07-15T03:40:04Z","updated_at":"2026-07-22T12:06:04Z","number":"HD-11275","subject":"Cannot log in after password reset","description":"This started happening after the last update. 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Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":81,"requester_email":"nora_martinez@pioneeranalyti.example","assignee_id":19,"team_id":3,"tags":["enterprise"],"first_response_at":"2026-04-27T18:11:26Z","resolved_at":"2026-04-30T11:29:26Z","closed_at":"2026-05-01T16:09:26Z","due_at":"2026-04-28T13:13:26Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1341,"created_at":"2026-08-24T01:37:35Z","updated_at":"2026-08-27T19:01:35Z","number":"HD-11341","subject":"Search returns no results for exact matches","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":279,"requester_email":"nina_collins@summitdynamics.example","assignee_id":8,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-08-24T03:25:35Z","resolved_at":"2026-08-26T23:02:35Z","closed_at":"2026-08-27T19:01:35Z","due_at":"2026-08-25T01:37:35Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1342,"created_at":"2026-07-25T01:47:12Z","updated_at":"2026-07-25T18:30:12Z","number":"HD-11342","subject":"Exporting all my data","description":"This started happening after the last update. It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"low","category":"howto","channel":"api","customer_id":115,"requester_email":"clara_bianchi@swiftpartnersi.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-07-25T04:02:12Z","resolved_at":"2026-07-25T18:30:12Z","closed_at":null,"due_at":"2026-07-28T01:47:12Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1343,"created_at":"2026-04-06T07:11:21Z","updated_at":"2026-04-13T22:39:21Z","number":"HD-11343","subject":"Search returns no results for exact matches","description":"Is there a workaround in the meantime? Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"bug","channel":"chat","customer_id":55,"requester_email":"mikkel_hall@brightstudiogm.example","assignee_id":12,"team_id":2,"tags":["urgent","follow-up"],"first_response_at":"2026-04-06T12:43:21Z","resolved_at":"2026-04-11T11:56:21Z","closed_at":"2026-04-13T22:39:21Z","due_at":"2026-04-09T07:11:21Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1344,"created_at":"2026-07-15T12:39:43Z","updated_at":"2026-07-21T01:40:43Z","number":"HD-11344","subject":"Export button does nothing","description":"Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"bug","channel":"chat","customer_id":133,"requester_email":"renata_bianchi@vertexfarmsgmb.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-07-15T18:02:43Z","resolved_at":"2026-07-19T01:31:43Z","closed_at":"2026-07-21T01:40:43Z","due_at":"2026-07-15T16:39:43Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":1345,"created_at":"2026-03-07T00:10:12Z","updated_at":"2026-03-11T17:54:12Z","number":"HD-11345","subject":"Webhooks on invoice paid","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":170,"requester_email":"jack_williams@silveranalytic.example","assignee_id":4,"team_id":1,"tags":["web"],"first_response_at":"2026-03-07T18:20:12Z","resolved_at":"2026-03-10T02:14:12Z","closed_at":"2026-03-11T17:54:12Z","due_at":"2026-03-08T00:10:12Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1346,"created_at":"2026-08-05T01:25:47Z","updated_at":"2026-08-05T08:59:47Z","number":"HD-11346","subject":"Locked out after too many attempts","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":225,"requester_email":"lucia_rodriguez@swiftholdingsg.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-08-05T02:30:47Z","resolved_at":"2026-08-05T08:59:47Z","closed_at":null,"due_at":"2026-08-05T02:25:47Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1347,"created_at":"2026-03-22T16:39:03Z","updated_at":"2026-03-23T09:58:03Z","number":"HD-11347","subject":"Cannot log in after password reset","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it. This started happening after the last update.","status":"resolved","priority":"normal","category":"account","channel":"api","customer_id":108,"requester_email":"max_ali@silverstudioll.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-03-22T19:23:03Z","resolved_at":"2026-03-23T09:58:03Z","closed_at":null,"due_at":"2026-03-22T20:39:03Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1348,"created_at":"2026-05-17T23:22:46Z","updated_at":"2026-05-17T23:33:46Z","number":"HD-11348","subject":"CSV import with custom columns","description":"I have already tried clearing the cache and signing in again. This started happening after the last update.","status":"open","priority":"normal","category":"feature","channel":"web","customer_id":296,"requester_email":"amara_taylor@blueworksltd.example","assignee_id":25,"team_id":4,"tags":["billing"],"first_response_at":"2026-05-17T23:33:46Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-18T00:22:46Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1349,"created_at":"2026-08-30T02:51:20Z","updated_at":"2026-08-30T15:15:20Z","number":"HD-11349","subject":"Charged twice this month","description":"Here are the steps to reproduce it.","status":"pending","priority":"normal","category":"billing","channel":"web","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-08-30T15:15:20Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-31T02:51:20Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1350,"created_at":"2026-05-16T08:15:00Z","updated_at":"2026-05-23T03:56:00Z","number":"HD-11350","subject":"CSV import with custom columns","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"low","category":"feature","channel":"web","customer_id":9,"requester_email":"anouk_white@amberfarmsptyl.example","assignee_id":4,"team_id":1,"tags":["mobile","web"],"first_response_at":"2026-05-17T16:44:00Z","resolved_at":"2026-05-20T10:43:00Z","closed_at":"2026-05-23T03:56:00Z","due_at":"2026-05-17T08:15:00Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1351,"created_at":"2026-08-24T02:29:44Z","updated_at":"2026-08-26T20:03:44Z","number":"HD-11351","subject":"Merge two accounts","description":"Happy to jump on a call if that helps.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":68,"requester_email":"layla_ali@swiftlogistics.example","assignee_id":9,"team_id":1,"tags":["billing"],"first_response_at":"2026-08-25T13:48:44Z","resolved_at":"2026-08-26T20:03:44Z","closed_at":null,"due_at":"2026-08-27T02:29:44Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1352,"created_at":"2026-07-03T21:23:58Z","updated_at":"2026-07-13T04:36:58Z","number":"HD-11352","subject":"Two-factor codes are rejected","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":171,"requester_email":"declan_roux@atlassystemslt.example","assignee_id":3,"team_id":1,"tags":["api","enterprise"],"first_response_at":"2026-07-07T22:16:58Z","resolved_at":"2026-07-10T04:43:58Z","closed_at":"2026-07-13T04:36:58Z","due_at":"2026-07-06T21:23:58Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1353,"created_at":"2026-07-19T01:38:25Z","updated_at":"2026-07-19T01:38:25Z","number":"HD-11353","subject":"Cannot log in after password reset","description":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"open","priority":"normal","category":"account","channel":"chat","customer_id":272,"requester_email":"hannah_lopez@summitmotorsll.example","assignee_id":null,"team_id":1,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-07-22T01:38:25Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1354,"created_at":"2026-05-17T07:26:05Z","updated_at":"2026-05-18T14:03:05Z","number":"HD-11354","subject":"Exporting all my data","description":"This started happening after the last update. Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"howto","channel":"web","customer_id":188,"requester_email":"amara_lewis@clearstudioinc.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-05-17T07:56:05Z","resolved_at":"2026-05-18T05:00:05Z","closed_at":"2026-05-18T14:03:05Z","due_at":"2026-05-17T11:26:05Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1355,"created_at":"2026-08-06T14:00:29Z","updated_at":"2026-08-06T20:53:29Z","number":"HD-11355","subject":"Timezone off by one hour in the calendar","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"normal","category":"bug","channel":"chat","customer_id":59,"requester_email":"zoe_turner@silverlogistic.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-08-06T20:53:29Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-07T14:00:29Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1356,"created_at":"2026-08-31T00:17:30Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11356","subject":"Shared saved filters","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"feature","channel":"email","customer_id":53,"requester_email":"ingrid_rossi@harborenergylt.example","assignee_id":10,"team_id":1,"tags":["billing","mobile"],"first_response_at":"2026-08-31T03:08:30Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-08-31T04:17:30Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1357,"created_at":"2026-04-19T04:19:57Z","updated_at":"2026-04-22T10:17:57Z","number":"HD-11357","subject":"Keyboard shortcut for new item","description":"Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":139,"requester_email":"sofia_russo@ironlogisticss.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-04-19T10:24:57Z","resolved_at":"2026-04-20T18:42:57Z","closed_at":"2026-04-22T10:17:57Z","due_at":"2026-04-19T08:19:57Z","sla_breached":true,"satisfaction":3,"message_count":3},{"id":1358,"created_at":"2026-05-19T08:36:45Z","updated_at":"2026-05-22T17:58:45Z","number":"HD-11358","subject":"Invoice shows the wrong company name","description":"Is there a workaround in the meantime? Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":20,"team_id":3,"tags":["enterprise"],"first_response_at":"2026-05-19T10:58:45Z","resolved_at":"2026-05-22T11:31:45Z","closed_at":"2026-05-22T17:58:45Z","due_at":"2026-05-19T12:36:45Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1359,"created_at":"2026-08-19T03:21:01Z","updated_at":"2026-08-20T06:46:01Z","number":"HD-11359","subject":"Change the email on my account","description":"Not urgent, just wanted to flag it. Thanks in advance for looking into this. It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":210,"requester_email":"ravi_pereira@goldensoftware.example","assignee_id":1,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-08-19T08:07:01Z","resolved_at":"2026-08-20T06:46:01Z","closed_at":null,"due_at":"2026-08-20T03:21:01Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1360,"created_at":"2026-06-07T06:34:47Z","updated_at":"2026-06-12T13:04:47Z","number":"HD-11360","subject":"Dashboard shows yesterday’s numbers","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":4,"requester_email":"facundo_green@brightenergypt.example","assignee_id":24,"team_id":4,"tags":["trial"],"first_response_at":"2026-06-07T07:20:47Z","resolved_at":"2026-06-11T18:47:47Z","closed_at":"2026-06-12T13:04:47Z","due_at":"2026-06-07T07:34:47Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1361,"created_at":"2026-05-24T02:49:55Z","updated_at":"2026-05-29T17:54:55Z","number":"HD-11361","subject":"Merge two accounts","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":292,"requester_email":"hugo_turner@clearmediaptyl.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-05-24T03:03:55Z","resolved_at":"2026-05-26T21:30:55Z","closed_at":"2026-05-29T17:54:55Z","due_at":"2026-05-24T06:49:55Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1362,"created_at":"2026-08-29T22:30:36Z","updated_at":"2026-08-30T03:42:36Z","number":"HD-11362","subject":"Search returns no results for exact matches","description":"Let me know if you need screenshots. This started happening after the last update.","status":"pending","priority":"normal","category":"bug","channel":"email","customer_id":25,"requester_email":"marco_martinez@greenanalytics.example","assignee_id":6,"team_id":1,"tags":["legacy"],"first_response_at":"2026-08-30T03:42:36Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-30T02:30:36Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1363,"created_at":"2026-07-28T05:29:22Z","updated_at":"2026-07-31T04:10:22Z","number":"HD-11363","subject":"Can I schedule reports?","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"howto","channel":"phone","customer_id":274,"requester_email":"bram_scott@primelogistics.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-07-28T15:18:22Z","resolved_at":"2026-07-30T10:41:22Z","closed_at":"2026-07-31T04:10:22Z","due_at":"2026-07-31T05:29:22Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1364,"created_at":"2026-06-06T19:03:10Z","updated_at":"2026-06-13T15:40:10Z","number":"HD-11364","subject":"Timezone off by one hour in the calendar","description":"Thanks in advance for looking into this. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"bug","channel":"chat","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":5,"team_id":1,"tags":["billing","follow-up"],"first_response_at":"2026-06-10T04:49:10Z","resolved_at":"2026-06-13T15:40:10Z","closed_at":null,"due_at":"2026-06-09T19:03:10Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1365,"created_at":"2026-05-16T16:32:45Z","updated_at":"2026-05-25T01:52:45Z","number":"HD-11365","subject":"How do I set up SSO?","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots. This started happening after the last update.","status":"closed","priority":"normal","category":"howto","channel":"api","customer_id":14,"requester_email":"layla_brown@amberholdingsl.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-05-17T21:28:45Z","resolved_at":"2026-05-22T06:53:45Z","closed_at":"2026-05-25T01:52:45Z","due_at":"2026-05-17T16:32:45Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1366,"created_at":"2026-05-17T07:20:50Z","updated_at":"2026-05-24T03:33:50Z","number":"HD-11366","subject":"Exporting all my data","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","status":"closed","priority":"low","category":"howto","channel":"chat","customer_id":104,"requester_email":"ingrid_martinez@greenmediagrou.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-05-17T14:40:50Z","resolved_at":"2026-05-21T18:33:50Z","closed_at":"2026-05-24T03:33:50Z","due_at":"2026-05-18T07:20:50Z","sla_breached":false,"satisfaction":2,"message_count":4},{"id":1367,"created_at":"2026-07-15T17:58:55Z","updated_at":"2026-07-22T06:07:55Z","number":"HD-11367","subject":"Setting up a custom domain","description":"This started happening after the last update.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":5,"requester_email":"kenji_torres@cobalttextiles.example","assignee_id":3,"team_id":1,"tags":["legacy","follow-up"],"first_response_at":"2026-07-17T02:29:55Z","resolved_at":"2026-07-21T02:59:55Z","closed_at":"2026-07-22T06:07:55Z","due_at":"2026-07-16T17:58:55Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":1368,"created_at":"2026-07-19T05:59:41Z","updated_at":"2026-07-27T19:44:41Z","number":"HD-11368","subject":"Change the email on my account","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":293,"requester_email":"sven_russo@harbordynamics.example","assignee_id":9,"team_id":1,"tags":["urgent"],"first_response_at":"2026-07-23T23:55:41Z","resolved_at":"2026-07-27T19:44:41Z","closed_at":null,"due_at":"2026-07-22T05:59:41Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1369,"created_at":"2026-05-22T09:31:01Z","updated_at":"2026-05-27T09:46:01Z","number":"HD-11369","subject":"Notifications arrive twice","description":"Thanks in advance for looking into this.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":76,"requester_email":"amara_lopez@deltapartnersg.example","assignee_id":5,"team_id":1,"tags":["legacy"],"first_response_at":"2026-05-22T13:35:01Z","resolved_at":"2026-05-26T00:01:01Z","closed_at":"2026-05-27T09:46:01Z","due_at":"2026-05-22T13:31:01Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1370,"created_at":"2026-05-12T21:20:11Z","updated_at":"2026-05-18T22:57:11Z","number":"HD-11370","subject":"Proration on the upgrade looks off","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"phone","customer_id":268,"requester_email":"felix_king@silvermotorsll.example","assignee_id":18,"team_id":3,"tags":["trial"],"first_response_at":"2026-05-13T02:07:11Z","resolved_at":"2026-05-17T17:25:11Z","closed_at":"2026-05-18T22:57:11Z","due_at":"2026-05-13T01:20:11Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1371,"created_at":"2026-05-17T15:37:38Z","updated_at":"2026-05-26T02:59:38Z","number":"HD-11371","subject":"Two-factor codes are rejected","description":"Is there a workaround in the meantime? Thanks in advance for looking into this. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":75,"requester_email":"grace_rossi@brightlabsgmbh.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-05-21T09:00:38Z","resolved_at":"2026-05-24T12:17:38Z","closed_at":"2026-05-26T02:59:38Z","due_at":"2026-05-20T15:37:38Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1372,"created_at":"2026-05-08T19:25:44Z","updated_at":"2026-05-10T01:04:44Z","number":"HD-11372","subject":"Change the email on my account","description":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent. 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Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":173,"requester_email":"gabriel_sato@atlasstudiollc.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-08-04T11:35:23Z","resolved_at":"2026-08-05T22:35:23Z","closed_at":"2026-08-07T02:16:23Z","due_at":"2026-08-05T07:17:23Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1440,"created_at":"2026-08-14T11:59:53Z","updated_at":"2026-08-14T17:41:53Z","number":"HD-11440","subject":"Search returns no results for exact matches","description":"This started happening after the last update. Thanks in advance for looking into this. Happy to jump on a call if that helps.","status":"open","priority":"normal","category":"bug","channel":"chat","customer_id":89,"requester_email":"omar_king@summitsupplyin.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-08-14T17:41:53Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-14T15:59:53Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1441,"created_at":"2026-04-22T20:46:02Z","updated_at":"2026-04-22T20:46:02Z","number":"HD-11441","subject":"Timezone off by one hour in the calendar","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"open","priority":"high","category":"bug","channel":"email","customer_id":235,"requester_email":"tomas_suzuki@atlastextilesg.example","assignee_id":null,"team_id":2,"tags":["billing","follow-up"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-04-23T00:46:02Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1442,"created_at":"2026-05-13T07:19:11Z","updated_at":"2026-05-19T15:42:11Z","number":"HD-11442","subject":"Crash when opening a large report","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":17,"requester_email":"liam_roberts@vertexlabsltd.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-05-14T18:50:11Z","resolved_at":"2026-05-17T23:31:11Z","closed_at":"2026-05-19T15:42:11Z","due_at":"2026-05-14T07:19:11Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1443,"created_at":"2026-04-10T23:35:27Z","updated_at":"2026-04-12T13:12:27Z","number":"HD-11443","subject":"How do I change my payment method?","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","status":"resolved","priority":"low","category":"billing","channel":"email","customer_id":155,"requester_email":"hannah_stewart@vertexsupplylt.example","assignee_id":21,"team_id":3,"tags":["mobile"],"first_response_at":"2026-04-12T00:30:27Z","resolved_at":"2026-04-12T13:12:27Z","closed_at":null,"due_at":"2026-04-13T23:35:27Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1444,"created_at":"2026-07-02T22:22:02Z","updated_at":"2026-07-05T07:54:02Z","number":"HD-11444","subject":"Bulk edit for tags","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"feature","channel":"phone","customer_id":193,"requester_email":"hugo_tanaka@goldenmarinesr.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-07-04T00:27:02Z","resolved_at":"2026-07-04T18:34:02Z","closed_at":"2026-07-05T07:54:02Z","due_at":"2026-07-03T22:22:02Z","sla_breached":true,"satisfaction":3,"message_count":1},{"id":1445,"created_at":"2026-08-06T15:39:08Z","updated_at":"2026-08-09T09:19:08Z","number":"HD-11445","subject":"Merge two accounts","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":104,"requester_email":"ingrid_martinez@greenmediagrou.example","assignee_id":8,"team_id":1,"tags":["urgent"],"first_response_at":"2026-08-07T08:04:08Z","resolved_at":"2026-08-08T06:57:08Z","closed_at":"2026-08-09T09:19:08Z","due_at":"2026-08-07T15:39:08Z","sla_breached":false,"satisfaction":1,"message_count":5},{"id":1446,"created_at":"2026-07-19T03:16:28Z","updated_at":"2026-07-19T05:10:28Z","number":"HD-11446","subject":"Search returns no results for exact matches","description":"Not urgent, just wanted to flag it.","status":"pending","priority":"low","category":"bug","channel":"email","customer_id":174,"requester_email":"anouk_schneider@primefoodsllc.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-07-19T05:10:28Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-19T07:16:28Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1447,"created_at":"2026-05-16T07:40:41Z","updated_at":"2026-05-20T21:30:41Z","number":"HD-11447","subject":"Invoice shows the wrong company name","description":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime? Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":211,"requester_email":"priya_russo@greenpartnerss.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-05-16T13:56:41Z","resolved_at":"2026-05-20T20:11:41Z","closed_at":"2026-05-20T21:30:41Z","due_at":"2026-05-16T11:40:41Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":1448,"created_at":"2026-03-29T09:18:58Z","updated_at":"2026-03-31T12:31:58Z","number":"HD-11448","subject":"Locked out after too many attempts","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"account","channel":"chat","customer_id":54,"requester_email":"ruby_brown@vertexrobotics.example","assignee_id":15,"team_id":2,"tags":["mobile","legacy"],"first_response_at":"2026-03-29T14:08:58Z","resolved_at":"2026-03-30T01:57:58Z","closed_at":"2026-03-31T12:31:58Z","due_at":"2026-03-29T13:18:58Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":1449,"created_at":"2026-04-25T07:34:49Z","updated_at":"2026-04-30T20:21:49Z","number":"HD-11449","subject":"Where are the API docs?","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":169,"requester_email":"sebastian_lefebvre@greenmediainc.example","assignee_id":12,"team_id":2,"tags":["web","legacy"],"first_response_at":"2026-04-26T12:43:49Z","resolved_at":"2026-04-29T13:26:49Z","closed_at":"2026-04-30T20:21:49Z","due_at":"2026-04-26T07:34:49Z","sla_breached":true,"satisfaction":3,"message_count":1},{"id":1450,"created_at":"2026-08-10T07:32:04Z","updated_at":"2026-08-15T06:15:04Z","number":"HD-11450","subject":"Bulk edit for tags","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":78,"requester_email":"adrian_davis@deltaroboticsp.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-10T22:56:04Z","resolved_at":"2026-08-13T11:35:04Z","closed_at":"2026-08-15T06:15:04Z","due_at":"2026-08-11T07:32:04Z","sla_breached":false,"satisfaction":1,"message_count":3},{"id":1451,"created_at":"2026-06-05T13:32:10Z","updated_at":"2026-06-10T11:37:10Z","number":"HD-11451","subject":"How to invite a read-only user","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime? Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":173,"requester_email":"gabriel_sato@atlasstudiollc.example","assignee_id":3,"team_id":1,"tags":["urgent"],"first_response_at":"2026-06-06T10:42:10Z","resolved_at":"2026-06-09T04:24:10Z","closed_at":"2026-06-10T11:37:10Z","due_at":"2026-06-06T13:32:10Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1452,"created_at":"2026-07-19T08:26:19Z","updated_at":"2026-07-26T07:30:19Z","number":"HD-11452","subject":"Keyboard shortcut for new item","description":"Let me know if you need screenshots. This started happening after the last update.","status":"closed","priority":"high","category":"feature","channel":"phone","customer_id":1,"requester_email":"oscar_tanaka@goldentradingl.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-07-20T06:39:19Z","resolved_at":"2026-07-23T12:19:19Z","closed_at":"2026-07-26T07:30:19Z","due_at":"2026-07-20T08:26:19Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1453,"created_at":"2026-06-21T23:20:07Z","updated_at":"2026-06-29T02:14:07Z","number":"HD-11453","subject":"Cannot log in after password reset","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":42,"requester_email":"amara_collins@vertexsystemss.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-06-22T13:30:07Z","resolved_at":"2026-06-27T04:52:07Z","closed_at":"2026-06-29T02:14:07Z","due_at":"2026-06-22T23:20:07Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":1454,"created_at":"2026-08-29T11:34:26Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11454","subject":"How do I set up SSO?","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"howto","channel":"email","customer_id":116,"requester_email":"sofia_rodriguez@goldentradingp.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-08-30T07:40:26Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-09-01T11:34:26Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1455,"created_at":"2026-07-31T09:50:23Z","updated_at":"2026-08-10T15:23:23Z","number":"HD-11455","subject":"Charged twice this month","description":"Thanks in advance for looking into this. This started happening after the last update. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":119,"requester_email":"bram_tran@vertexlabsco.example","assignee_id":21,"team_id":3,"tags":["legacy"],"first_response_at":"2026-08-03T02:56:23Z","resolved_at":"2026-08-07T15:26:23Z","closed_at":"2026-08-10T15:23:23Z","due_at":"2026-08-03T09:50:23Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1456,"created_at":"2026-06-25T21:18:44Z","updated_at":"2026-06-30T11:25:44Z","number":"HD-11456","subject":"CSV import with custom columns","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":1,"requester_email":"oscar_tanaka@goldentradingl.example","assignee_id":6,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-06-27T06:16:44Z","resolved_at":"2026-06-27T22:06:44Z","closed_at":"2026-06-30T11:25:44Z","due_at":"2026-06-26T21:18:44Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1457,"created_at":"2026-07-04T16:35:48Z","updated_at":"2026-07-07T15:14:48Z","number":"HD-11457","subject":"Two-factor codes are rejected","description":"Happy to jump on a call if that helps. Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":239,"requester_email":"youssef_anderson@cobalttextiles.example","assignee_id":22,"team_id":4,"tags":["urgent","trial"],"first_response_at":"2026-07-04T16:43:48Z","resolved_at":"2026-07-07T09:57:48Z","closed_at":"2026-07-07T15:14:48Z","due_at":"2026-07-04T17:35:48Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1458,"created_at":"2026-06-18T01:36:38Z","updated_at":"2026-06-25T16:42:38Z","number":"HD-11458","subject":"Invoice shows the wrong company name","description":"Thanks in advance for looking into this.","status":"resolved","priority":"urgent","category":"billing","channel":"email","customer_id":145,"requester_email":"valentina_tran@primeanalytics.example","assignee_id":19,"team_id":3,"tags":["legacy"],"first_response_at":"2026-06-22T15:28:38Z","resolved_at":"2026-06-25T16:42:38Z","closed_at":null,"due_at":"2026-06-21T01:36:38Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1459,"created_at":"2026-08-07T21:09:49Z","updated_at":"2026-08-11T19:06:49Z","number":"HD-11459","subject":"Shared saved filters","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":26,"requester_email":"mateo_harris@clearmotorsco.example","assignee_id":7,"team_id":1,"tags":["trial","api"],"first_response_at":"2026-08-08T00:45:49Z","resolved_at":"2026-08-09T15:29:49Z","closed_at":"2026-08-11T19:06:49Z","due_at":"2026-08-08T01:09:49Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1460,"created_at":"2026-06-25T21:05:33Z","updated_at":"2026-06-28T01:22:33Z","number":"HD-11460","subject":"How do I set up SSO?","description":"Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"howto","channel":"phone","customer_id":111,"requester_email":"omar_silva@silversystemsp.example","assignee_id":16,"team_id":2,"tags":["legacy"],"first_response_at":"2026-06-26T03:27:33Z","resolved_at":"2026-06-28T01:22:33Z","closed_at":null,"due_at":"2026-06-26T01:05:33Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1461,"created_at":"2026-04-16T01:46:22Z","updated_at":"2026-04-22T00:07:22Z","number":"HD-11461","subject":"Refund not received","description":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":188,"requester_email":"amara_lewis@clearstudioinc.example","assignee_id":21,"team_id":3,"tags":["web","enterprise"],"first_response_at":"2026-04-16T07:16:22Z","resolved_at":"2026-04-19T18:41:22Z","closed_at":"2026-04-22T00:07:22Z","due_at":"2026-04-16T05:46:22Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":1462,"created_at":"2026-07-08T09:39:29Z","updated_at":"2026-07-13T02:28:29Z","number":"HD-11462","subject":"Export button does nothing","description":"This started happening after the last update. Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"bug","channel":"chat","customer_id":215,"requester_email":"fatima_taylor@ironsystemssrl.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-07-08T15:13:29Z","resolved_at":"2026-07-11T08:44:29Z","closed_at":"2026-07-13T02:28:29Z","due_at":"2026-07-08T13:39:29Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1463,"created_at":"2026-06-24T17:54:08Z","updated_at":"2026-07-02T11:01:08Z","number":"HD-11463","subject":"Two-factor codes are rejected","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":41,"requester_email":"carolina_davis@swiftsoftwareg.example","assignee_id":14,"team_id":2,"tags":["billing","urgent"],"first_response_at":"2026-06-28T16:06:08Z","resolved_at":"2026-06-30T16:08:08Z","closed_at":"2026-07-02T11:01:08Z","due_at":"2026-06-27T17:54:08Z","sla_breached":true,"satisfaction":5,"message_count":6},{"id":1464,"created_at":"2026-03-13T06:45:04Z","updated_at":"2026-03-16T03:56:04Z","number":"HD-11464","subject":"Crash when opening a large report","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-03-13T14:24:04Z","resolved_at":"2026-03-15T23:08:04Z","closed_at":"2026-03-16T03:56:04Z","due_at":"2026-03-16T06:45:04Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1465,"created_at":"2026-04-07T02:05:45Z","updated_at":"2026-04-10T01:47:45Z","number":"HD-11465","subject":"Merge two accounts","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":276,"requester_email":"gabriel_stewart@greenlabsgmbh.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-04-07T04:09:45Z","resolved_at":"2026-04-08T07:12:45Z","closed_at":"2026-04-10T01:47:45Z","due_at":"2026-04-08T02:05:45Z","sla_breached":false,"satisfaction":3,"message_count":2},{"id":1466,"created_at":"2026-06-28T11:50:25Z","updated_at":"2026-06-30T15:44:25Z","number":"HD-11466","subject":"Charged twice this month","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"closed","priority":"low","category":"billing","channel":"web","customer_id":226,"requester_email":"lucas_lewis@ridgeenergyinc.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-06-28T13:17:25Z","resolved_at":"2026-06-28T18:38:25Z","closed_at":"2026-06-30T15:44:25Z","due_at":"2026-07-01T11:50:25Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1467,"created_at":"2026-04-06T06:01:36Z","updated_at":"2026-04-07T08:06:36Z","number":"HD-11467","subject":"CSV import with custom columns","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"pending","priority":"normal","category":"feature","channel":"chat","customer_id":271,"requester_email":"max_turner@novamarineco.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-04-07T08:06:36Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-07T06:01:36Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1468,"created_at":"2026-06-12T02:34:58Z","updated_at":"2026-06-16T20:58:58Z","number":"HD-11468","subject":"Notifications arrive twice","description":"It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"bug","channel":"chat","customer_id":166,"requester_email":"ivy_fischer@brighttextiles.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-06-14T04:43:58Z","resolved_at":"2026-06-16T20:58:58Z","closed_at":null,"due_at":"2026-06-15T02:34:58Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1469,"created_at":"2026-04-04T19:36:10Z","updated_at":"2026-04-04T19:36:10Z","number":"HD-11469","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"open","priority":"urgent","category":"bug","channel":"email","customer_id":46,"requester_email":"ethan_green@harborholdings.example","assignee_id":null,"team_id":1,"tags":["enterprise","trial"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-04-05T19:36:10Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1470,"created_at":"2026-08-17T00:43:05Z","updated_at":"2026-08-20T09:24:05Z","number":"HD-11470","subject":"How to invite a read-only user","description":"Let me know if you need screenshots. This started happening after the last update. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":24,"requester_email":"daniel_wright@primesystemsgr.example","assignee_id":9,"team_id":1,"tags":["billing"],"first_response_at":"2026-08-17T16:41:05Z","resolved_at":"2026-08-18T13:24:05Z","closed_at":"2026-08-20T09:24:05Z","due_at":"2026-08-20T00:43:05Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1471,"created_at":"2026-03-18T03:02:40Z","updated_at":"2026-03-21T20:56:40Z","number":"HD-11471","subject":"Export button does nothing","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone. This started happening after the last update.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":79,"requester_email":"emilia_mitchell@goldenenergygm.example","assignee_id":25,"team_id":4,"tags":["web"],"first_response_at":"2026-03-18T03:49:40Z","resolved_at":"2026-03-19T20:24:40Z","closed_at":"2026-03-21T20:56:40Z","due_at":"2026-03-18T04:02:40Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1472,"created_at":"2026-04-26T01:07:24Z","updated_at":"2026-04-27T03:31:24Z","number":"HD-11472","subject":"Charged twice this month","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"urgent","category":"billing","channel":"web","customer_id":235,"requester_email":"tomas_suzuki@atlastextilesg.example","assignee_id":19,"team_id":3,"tags":["vip"],"first_response_at":"2026-04-26T04:14:24Z","resolved_at":"2026-04-27T03:31:24Z","closed_at":null,"due_at":"2026-04-26T05:07:24Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1473,"created_at":"2026-06-26T09:00:55Z","updated_at":"2026-06-30T01:06:55Z","number":"HD-11473","subject":"Webhooks on invoice paid","description":"This started happening after the last update. Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":282,"requester_email":"julian_dubois@primesystemslt.example","assignee_id":1,"team_id":1,"tags":["billing","urgent"],"first_response_at":"2026-06-26T21:03:55Z","resolved_at":"2026-06-28T20:48:55Z","closed_at":"2026-06-30T01:06:55Z","due_at":"2026-06-29T09:00:55Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1474,"created_at":"2026-05-04T12:28:23Z","updated_at":"2026-05-05T21:20:23Z","number":"HD-11474","subject":"Exporting all my data","description":"Here are the steps to reproduce it. This started happening after the last update.","status":"resolved","priority":"high","category":"howto","channel":"phone","customer_id":197,"requester_email":"anouk_murphy@deltalogistics.example","assignee_id":15,"team_id":2,"tags":["mobile"],"first_response_at":"2026-05-05T00:21:23Z","resolved_at":"2026-05-05T21:20:23Z","closed_at":null,"due_at":"2026-05-07T12:28:23Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1475,"created_at":"2026-06-03T09:55:45Z","updated_at":"2026-06-09T13:57:45Z","number":"HD-11475","subject":"Proration on the upgrade looks off","description":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":144,"requester_email":"yuki_gonzalez@goldenmarinelt.example","assignee_id":19,"team_id":3,"tags":["follow-up"],"first_response_at":"2026-06-04T07:40:45Z","resolved_at":"2026-06-08T08:42:45Z","closed_at":"2026-06-09T13:57:45Z","due_at":"2026-06-04T09:55:45Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1476,"created_at":"2026-05-19T01:57:41Z","updated_at":"2026-05-22T03:49:41Z","number":"HD-11476","subject":"Dark mode for the mobile app","description":"Thanks in advance for looking into this. This started happening after the last update. Happy to jump on a call if that helps.","status":"resolved","priority":"urgent","category":"feature","channel":"web","customer_id":165,"requester_email":"santiago_anderson@pioneerworksll.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-05-19T02:58:41Z","resolved_at":"2026-05-22T03:49:41Z","closed_at":null,"due_at":"2026-05-19T02:57:41Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1477,"created_at":"2026-07-06T17:33:15Z","updated_at":"2026-07-13T07:42:15Z","number":"HD-11477","subject":"Need a receipt for expense reporting","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":221,"requester_email":"ivy_lewis@greentextiless.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-07-06T19:38:15Z","resolved_at":"2026-07-10T20:25:15Z","closed_at":"2026-07-13T07:42:15Z","due_at":"2026-07-06T21:33:15Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1478,"created_at":"2026-08-30T08:09:56Z","updated_at":"2026-08-30T20:18:56Z","number":"HD-11478","subject":"Shared saved filters","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"high","category":"feature","channel":"email","customer_id":86,"requester_email":"joaquin_weber@clearlogistics.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-08-30T12:15:56Z","resolved_at":"2026-08-30T20:18:56Z","closed_at":null,"due_at":"2026-08-30T12:09:56Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1479,"created_at":"2026-06-22T03:08:21Z","updated_at":"2026-06-27T22:57:21Z","number":"HD-11479","subject":"Exporting all my data","description":"It happens on both my laptop and my phone. Let me know if you need screenshots. This started happening after the last update.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":24,"requester_email":"daniel_wright@primesystemsgr.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-06-24T16:21:21Z","resolved_at":"2026-06-25T17:34:21Z","closed_at":"2026-06-27T22:57:21Z","due_at":"2026-06-25T03:08:21Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1480,"created_at":"2026-05-25T20:00:09Z","updated_at":"2026-05-25T20:00:09Z","number":"HD-11480","subject":"How do I set up SSO?","description":"This started happening after the last update.","status":"open","priority":"normal","category":"howto","channel":"chat","customer_id":300,"requester_email":"rafael_clark@clearsupplygmb.example","assignee_id":null,"team_id":1,"tags":["trial"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-05-26T00:00:09Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1481,"created_at":"2026-08-06T11:42:01Z","updated_at":"2026-08-11T06:09:01Z","number":"HD-11481","subject":"Two-factor codes are rejected","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":201,"requester_email":"tomas_wilson@pioneerworksin.example","assignee_id":11,"team_id":2,"tags":["api"],"first_response_at":"2026-08-06T15:21:01Z","resolved_at":"2026-08-09T13:57:01Z","closed_at":"2026-08-11T06:09:01Z","due_at":"2026-08-07T11:42:01Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1482,"created_at":"2026-04-26T09:06:28Z","updated_at":"2026-05-01T11:27:28Z","number":"HD-11482","subject":"Keyboard shortcut for new item","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":265,"requester_email":"mikkel_roberts@harbormediaag.example","assignee_id":4,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-04-27T15:36:28Z","resolved_at":"2026-04-29T10:01:28Z","closed_at":"2026-05-01T11:27:28Z","due_at":"2026-04-27T09:06:28Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1483,"created_at":"2026-04-09T16:16:04Z","updated_at":"2026-04-14T21:58:04Z","number":"HD-11483","subject":"Merge two accounts","description":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this. This started happening after the last update.","status":"closed","priority":"low","category":"account","channel":"api","customer_id":139,"requester_email":"sofia_russo@ironlogisticss.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-04-09T19:18:04Z","resolved_at":"2026-04-14T17:09:04Z","closed_at":"2026-04-14T21:58:04Z","due_at":"2026-04-09T20:16:04Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1484,"created_at":"2026-08-20T15:28:06Z","updated_at":"2026-08-30T05:19:06Z","number":"HD-11484","subject":"How do I set up SSO?","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":145,"requester_email":"valentina_tran@primeanalytics.example","assignee_id":11,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-08-23T15:37:06Z","resolved_at":"2026-08-27T09:46:06Z","closed_at":"2026-08-30T05:19:06Z","due_at":"2026-08-23T15:28:06Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1485,"created_at":"2026-03-22T18:01:42Z","updated_at":"2026-03-29T16:22:42Z","number":"HD-11485","subject":"Exporting all my data","description":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"howto","channel":"phone","customer_id":117,"requester_email":"camila_brown@northroboticsg.example","assignee_id":6,"team_id":1,"tags":["enterprise","follow-up"],"first_response_at":"2026-03-25T10:34:42Z","resolved_at":"2026-03-28T00:49:42Z","closed_at":"2026-03-29T16:22:42Z","due_at":"2026-03-25T18:01:42Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1486,"created_at":"2026-06-13T23:49:28Z","updated_at":"2026-06-19T21:23:28Z","number":"HD-11486","subject":"Cannot log in after password reset","description":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":275,"requester_email":"liam_thomas@goldenenergypt.example","assignee_id":14,"team_id":2,"tags":["billing"],"first_response_at":"2026-06-15T08:02:28Z","resolved_at":"2026-06-17T03:19:28Z","closed_at":"2026-06-19T21:23:28Z","due_at":"2026-06-14T23:49:28Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1487,"created_at":"2026-04-17T15:37:16Z","updated_at":"2026-04-22T11:31:16Z","number":"HD-11487","subject":"Charged twice this month","description":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots. Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"billing","channel":"email","customer_id":36,"requester_email":"isabella_costa@pioneersoftwar.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-04-17T17:35:16Z","resolved_at":"2026-04-22T11:31:16Z","closed_at":null,"due_at":"2026-04-20T15:37:16Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1488,"created_at":"2026-07-24T23:23:08Z","updated_at":"2026-07-27T12:25:08Z","number":"HD-11488","subject":"Can I schedule reports?","description":"This started happening after the last update.","status":"closed","priority":"high","category":"howto","channel":"web","customer_id":46,"requester_email":"ethan_green@harborholdings.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-07-25T21:13:08Z","resolved_at":"2026-07-27T10:00:08Z","closed_at":"2026-07-27T12:25:08Z","due_at":"2026-07-25T23:23:08Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1489,"created_at":"2026-07-08T00:10:37Z","updated_at":"2026-07-15T03:50:37Z","number":"HD-11489","subject":"Charged twice this month","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":296,"requester_email":"amara_taylor@blueworksltd.example","assignee_id":20,"team_id":3,"tags":["mobile","legacy"],"first_response_at":"2026-07-08T00:51:37Z","resolved_at":"2026-07-12T07:34:37Z","closed_at":"2026-07-15T03:50:37Z","due_at":"2026-07-08T01:10:37Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":1490,"created_at":"2026-06-12T09:53:09Z","updated_at":"2026-06-18T16:18:09Z","number":"HD-11490","subject":"Invoice shows the wrong company name","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":26,"requester_email":"mateo_harris@clearmotorsco.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-06-12T14:05:09Z","resolved_at":"2026-06-16T05:06:09Z","closed_at":"2026-06-18T16:18:09Z","due_at":"2026-06-12T13:53:09Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1491,"created_at":"2026-07-27T13:30:08Z","updated_at":"2026-07-30T20:19:08Z","number":"HD-11491","subject":"Export button does nothing","description":"Thanks in advance for looking into this. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"resolved","priority":"high","category":"bug","channel":"phone","customer_id":60,"requester_email":"rosa_schneider@cobaltstudiogm.example","assignee_id":25,"team_id":4,"tags":["vip","mobile"],"first_response_at":"2026-07-27T13:46:08Z","resolved_at":"2026-07-30T20:19:08Z","closed_at":null,"due_at":"2026-07-27T14:30:08Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1492,"created_at":"2026-08-05T08:27:06Z","updated_at":"2026-08-09T09:51:06Z","number":"HD-11492","subject":"How to invite a read-only user","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"low","category":"howto","channel":"web","customer_id":146,"requester_email":"oscar_baker@pioneerfarmsgr.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-08-06T03:44:06Z","resolved_at":"2026-08-09T09:51:06Z","closed_at":null,"due_at":"2026-08-08T08:27:06Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1493,"created_at":"2026-03-07T03:00:19Z","updated_at":"2026-03-07T06:22:19Z","number":"HD-11493","subject":"Dashboard shows yesterday’s numbers","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"open","priority":"low","category":"bug","channel":"email","customer_id":32,"requester_email":"andres_laurent@swiftstudiosa.example","assignee_id":5,"team_id":1,"tags":["api"],"first_response_at":"2026-03-07T06:22:19Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-07T07:00:19Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1494,"created_at":"2026-05-01T06:36:18Z","updated_at":"2026-05-04T16:12:18Z","number":"HD-11494","subject":"Bulk edit for tags","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":228,"requester_email":"maya_park@goldenpartners.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-05-01T09:20:18Z","resolved_at":"2026-05-04T00:12:18Z","closed_at":"2026-05-04T16:12:18Z","due_at":"2026-05-01T10:36:18Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1495,"created_at":"2026-05-30T07:43:11Z","updated_at":"2026-06-01T05:22:11Z","number":"HD-11495","subject":"Change the email on my account","description":"Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"low","category":"account","channel":"email","customer_id":111,"requester_email":"omar_silva@silversystemsp.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-05-30T12:42:11Z","resolved_at":"2026-05-31T04:16:11Z","closed_at":"2026-06-01T05:22:11Z","due_at":"2026-05-30T11:43:11Z","sla_breached":true,"satisfaction":1,"message_count":3},{"id":1496,"created_at":"2026-08-01T04:07:26Z","updated_at":"2026-08-02T03:28:26Z","number":"HD-11496","subject":"Need a receipt for expense reporting","description":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","status":"open","priority":"normal","category":"billing","channel":"chat","customer_id":144,"requester_email":"yuki_gonzalez@goldenmarinelt.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-08-02T03:28:26Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-02T04:07:26Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1497,"created_at":"2026-06-10T21:14:10Z","updated_at":"2026-06-15T05:38:10Z","number":"HD-11497","subject":"Export button does nothing","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":249,"requester_email":"anouk_tanaka@silverrobotics.example","assignee_id":7,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-06-10T21:38:10Z","resolved_at":"2026-06-14T05:18:10Z","closed_at":"2026-06-15T05:38:10Z","due_at":"2026-06-11T01:14:10Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1498,"created_at":"2026-05-11T00:54:20Z","updated_at":"2026-05-16T02:22:20Z","number":"HD-11498","subject":"Two-factor codes are rejected","description":"This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":200,"requester_email":"renata_harris@deltapartnersg.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-05-11T01:13:20Z","resolved_at":"2026-05-15T23:01:20Z","closed_at":"2026-05-16T02:22:20Z","due_at":"2026-05-11T04:54:20Z","sla_breached":false,"satisfaction":4,"message_count":6},{"id":1499,"created_at":"2026-03-28T11:42:25Z","updated_at":"2026-03-29T02:01:25Z","number":"HD-11499","subject":"Setting up a custom domain","description":"Let me know if you need screenshots. This started happening after the last update. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"howto","channel":"email","customer_id":200,"requester_email":"renata_harris@deltapartnersg.example","assignee_id":6,"team_id":1,"tags":["mobile"],"first_response_at":"2026-03-28T17:32:25Z","resolved_at":"2026-03-29T02:01:25Z","closed_at":null,"due_at":"2026-03-28T15:42:25Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1500,"created_at":"2026-05-11T06:22:34Z","updated_at":"2026-05-14T12:19:34Z","number":"HD-11500","subject":"Change the email on my account","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"api","customer_id":254,"requester_email":"zoe_lopez@amberworksco.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-05-11T07:40:34Z","resolved_at":"2026-05-12T00:43:34Z","closed_at":"2026-05-14T12:19:34Z","due_at":"2026-05-11T10:22:34Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1501,"created_at":"2026-03-23T15:25:18Z","updated_at":"2026-03-26T08:35:18Z","number":"HD-11501","subject":"How do I set up SSO?","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"low","category":"howto","channel":"api","customer_id":151,"requester_email":"max_pereira@greenfoodsco.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-03-26T08:35:18Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-26T15:25:18Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1502,"created_at":"2026-04-29T06:07:35Z","updated_at":"2026-05-06T02:02:35Z","number":"HD-11502","subject":"Need a receipt for expense reporting","description":"Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"billing","channel":"email","customer_id":274,"requester_email":"bram_scott@primelogistics.example","assignee_id":21,"team_id":3,"tags":["vip","trial"],"first_response_at":"2026-05-03T07:33:35Z","resolved_at":"2026-05-06T02:02:35Z","closed_at":null,"due_at":"2026-05-02T06:07:35Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1503,"created_at":"2026-08-09T02:48:25Z","updated_at":"2026-08-11T08:02:25Z","number":"HD-11503","subject":"Keyboard shortcut for new item","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":229,"requester_email":"emma_nguyen@bluetextilesgm.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-08-10T09:51:25Z","resolved_at":"2026-08-10T12:56:25Z","closed_at":"2026-08-11T08:02:25Z","due_at":"2026-08-10T02:48:25Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1504,"created_at":"2026-06-06T21:46:43Z","updated_at":"2026-06-14T00:20:43Z","number":"HD-11504","subject":"Timezone off by one hour in the calendar","description":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"bug","channel":"api","customer_id":119,"requester_email":"bram_tran@vertexlabsco.example","assignee_id":4,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-06-11T16:16:43Z","resolved_at":"2026-06-13T19:40:43Z","closed_at":"2026-06-14T00:20:43Z","due_at":"2026-06-09T21:46:43Z","sla_breached":true,"satisfaction":2,"message_count":6},{"id":1505,"created_at":"2026-08-11T12:55:45Z","updated_at":"2026-08-15T09:36:45Z","number":"HD-11505","subject":"Invoice shows the wrong company name","description":"Not urgent, just wanted to flag it. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":133,"requester_email":"renata_bianchi@vertexfarmsgmb.example","assignee_id":18,"team_id":3,"tags":["billing"],"first_response_at":"2026-08-11T14:12:45Z","resolved_at":"2026-08-14T05:30:45Z","closed_at":"2026-08-15T09:36:45Z","due_at":"2026-08-11T16:55:45Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1506,"created_at":"2026-04-12T23:11:36Z","updated_at":"2026-04-14T22:15:36Z","number":"HD-11506","subject":"Setting up a custom domain","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":208,"requester_email":"grace_clark@goldensystemsl.example","assignee_id":16,"team_id":2,"tags":["web"],"first_response_at":"2026-04-13T17:10:36Z","resolved_at":"2026-04-13T17:58:36Z","closed_at":"2026-04-14T22:15:36Z","due_at":"2026-04-13T23:11:36Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1507,"created_at":"2026-03-18T18:26:39Z","updated_at":"2026-03-22T13:29:39Z","number":"HD-11507","subject":"Dashboard shows yesterday’s numbers","description":"This started happening after the last update. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":6,"team_id":1,"tags":["vip"],"first_response_at":"2026-03-19T03:12:39Z","resolved_at":"2026-03-20T16:09:39Z","closed_at":"2026-03-22T13:29:39Z","due_at":"2026-03-19T18:26:39Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1508,"created_at":"2026-04-30T11:49:30Z","updated_at":"2026-04-30T11:49:30Z","number":"HD-11508","subject":"Dashboard shows yesterday’s numbers","description":"This started happening after the last update.","status":"open","priority":"high","category":"bug","channel":"email","customer_id":111,"requester_email":"omar_silva@silversystemsp.example","assignee_id":null,"team_id":2,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-04-30T15:49:30Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1509,"created_at":"2026-08-31T07:44:06Z","updated_at":"2026-08-31T08:07:06Z","number":"HD-11509","subject":"Export button does nothing","description":"This started happening after the last update. It happens on both my laptop and my phone.","status":"pending","priority":"high","category":"bug","channel":"email","customer_id":105,"requester_email":"giulia_carter@pioneerrobotic.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-08-31T08:07:06Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-31T08:44:06Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1510,"created_at":"2026-07-07T08:47:04Z","updated_at":"2026-07-10T08:23:04Z","number":"HD-11510","subject":"Cannot log in after password reset","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":128,"requester_email":"julian_romero@summitmedialtd.example","assignee_id":22,"team_id":4,"tags":["mobile"],"first_response_at":"2026-07-07T09:57:04Z","resolved_at":"2026-07-10T08:23:04Z","closed_at":null,"due_at":"2026-07-07T09:47:04Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1511,"created_at":"2026-04-18T01:20:01Z","updated_at":"2026-04-20T03:00:01Z","number":"HD-11511","subject":"Webhooks on invoice paid","description":"This started happening after the last update. Let me know if you need screenshots. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":30,"requester_email":"olivia_kim@harborenergyin.example","assignee_id":24,"team_id":4,"tags":["enterprise","vip"],"first_response_at":"2026-04-18T02:39:01Z","resolved_at":"2026-04-18T04:49:01Z","closed_at":"2026-04-20T03:00:01Z","due_at":"2026-04-18T02:20:01Z","sla_breached":true,"satisfaction":2,"message_count":1},{"id":1512,"created_at":"2026-04-09T14:26:14Z","updated_at":"2026-04-17T09:43:14Z","number":"HD-11512","subject":"Webhooks on invoice paid","description":"Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"feature","channel":"email","customer_id":31,"requester_email":"nicolas_fischer@cobaltmediapty.example","assignee_id":6,"team_id":1,"tags":["billing"],"first_response_at":"2026-04-13T03:50:14Z","resolved_at":"2026-04-17T09:43:14Z","closed_at":null,"due_at":"2026-04-12T14:26:14Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1513,"created_at":"2026-06-08T23:35:53Z","updated_at":"2026-06-15T04:23:53Z","number":"HD-11513","subject":"Dark mode for the mobile app","description":"Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":1,"team_id":1,"tags":["api","web"],"first_response_at":"2026-06-13T05:33:53Z","resolved_at":"2026-06-14T09:35:53Z","closed_at":"2026-06-15T04:23:53Z","due_at":"2026-06-11T23:35:53Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1514,"created_at":"2026-04-18T08:05:53Z","updated_at":"2026-04-23T08:56:53Z","number":"HD-11514","subject":"Two-factor codes are rejected","description":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":118,"requester_email":"julian_hill@brightsystemsl.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-04-18T11:12:53Z","resolved_at":"2026-04-21T15:44:53Z","closed_at":"2026-04-23T08:56:53Z","due_at":"2026-04-18T12:05:53Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1515,"created_at":"2026-04-29T15:42:30Z","updated_at":"2026-05-05T07:12:30Z","number":"HD-11515","subject":"Search returns no results for exact matches","description":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":200,"requester_email":"renata_harris@deltapartnersg.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-04-29T17:06:30Z","resolved_at":"2026-05-02T19:22:30Z","closed_at":"2026-05-05T07:12:30Z","due_at":"2026-04-29T19:42:30Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1516,"created_at":"2026-04-22T01:48:20Z","updated_at":"2026-04-28T09:29:20Z","number":"HD-11516","subject":"How to invite a read-only user","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":142,"requester_email":"ivy_lefebvre@vertexsupplypt.example","assignee_id":16,"team_id":2,"tags":["api"],"first_response_at":"2026-04-22T06:16:20Z","resolved_at":"2026-04-25T19:42:20Z","closed_at":"2026-04-28T09:29:20Z","due_at":"2026-04-22T05:48:20Z","sla_breached":true,"satisfaction":5,"message_count":5},{"id":1517,"created_at":"2026-06-17T08:05:58Z","updated_at":"2026-06-20T13:11:58Z","number":"HD-11517","subject":"Two-factor codes are rejected","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":130,"requester_email":"nicolas_stewart@vertexholdings.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-06-18T03:30:58Z","resolved_at":"2026-06-20T13:11:58Z","closed_at":null,"due_at":"2026-06-18T08:05:58Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1518,"created_at":"2026-04-28T21:44:30Z","updated_at":"2026-04-29T03:53:30Z","number":"HD-11518","subject":"Timezone off by one hour in the calendar","description":"Let me know if you need screenshots.","status":"pending","priority":"high","category":"bug","channel":"api","customer_id":7,"requester_email":"yuki_ferrari@novasystemsllc.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-04-29T03:53:30Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-29T01:44:30Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1519,"created_at":"2026-08-16T14:38:02Z","updated_at":"2026-08-21T19:42:02Z","number":"HD-11519","subject":"Setting up a custom domain","description":"Here are the steps to reproduce it.","status":"closed","priority":"high","category":"howto","channel":"web","customer_id":129,"requester_email":"emma_wilson@bluestudioltd.example","assignee_id":11,"team_id":2,"tags":["api"],"first_response_at":"2026-08-17T04:23:02Z","resolved_at":"2026-08-19T03:39:02Z","closed_at":"2026-08-21T19:42:02Z","due_at":"2026-08-17T14:38:02Z","sla_breached":false,"satisfaction":1,"message_count":2},{"id":1520,"created_at":"2026-07-09T14:57:33Z","updated_at":"2026-07-18T04:18:33Z","number":"HD-11520","subject":"Locked out after too many attempts","description":"Our whole team is affected, so this is fairly urgent. This started happening after the last update. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":164,"requester_email":"noah_collins@cleardynamicsg.example","assignee_id":1,"team_id":1,"tags":["web"],"first_response_at":"2026-07-13T11:57:33Z","resolved_at":"2026-07-15T17:13:33Z","closed_at":"2026-07-18T04:18:33Z","due_at":"2026-07-12T14:57:33Z","sla_breached":true,"satisfaction":4,"message_count":3},{"id":1521,"created_at":"2026-04-09T08:12:31Z","updated_at":"2026-04-17T20:44:31Z","number":"HD-11521","subject":"Crash when opening a large report","description":"This started happening after the last update. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":91,"requester_email":"ingrid_mensah@cleardynamicss.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-04-10T21:24:31Z","resolved_at":"2026-04-15T10:32:31Z","closed_at":"2026-04-17T20:44:31Z","due_at":"2026-04-12T08:12:31Z","sla_breached":false,"satisfaction":2,"message_count":2},{"id":1522,"created_at":"2026-06-01T00:32:23Z","updated_at":"2026-06-03T06:03:23Z","number":"HD-11522","subject":"Crash when opening a large report","description":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":115,"requester_email":"clara_bianchi@swiftpartnersi.example","assignee_id":11,"team_id":2,"tags":["billing"],"first_response_at":"2026-06-01T16:16:23Z","resolved_at":"2026-06-03T02:57:23Z","closed_at":"2026-06-03T06:03:23Z","due_at":"2026-06-04T00:32:23Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1523,"created_at":"2026-07-02T03:59:37Z","updated_at":"2026-07-07T07:49:37Z","number":"HD-11523","subject":"Refund not received","description":"Here are the steps to reproduce it. Is there a workaround in the meantime? It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":187,"requester_email":"ava_costa@goldenrobotics.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-07-02T08:07:37Z","resolved_at":"2026-07-06T17:12:37Z","closed_at":"2026-07-07T07:49:37Z","due_at":"2026-07-02T07:59:37Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1524,"created_at":"2026-06-08T22:45:33Z","updated_at":"2026-06-14T17:02:33Z","number":"HD-11524","subject":"Two-factor codes are rejected","description":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":65,"requester_email":"layla_miller@silverrobotics.example","assignee_id":4,"team_id":1,"tags":["trial","billing"],"first_response_at":"2026-06-09T01:29:33Z","resolved_at":"2026-06-13T09:15:33Z","closed_at":"2026-06-14T17:02:33Z","due_at":"2026-06-09T02:45:33Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1525,"created_at":"2026-06-27T20:43:56Z","updated_at":"2026-06-27T22:40:56Z","number":"HD-11525","subject":"Cannot log in after password reset","description":"Is there a workaround in the meantime? It happens on both my laptop and my phone. Here are the steps to reproduce it.","status":"pending","priority":"normal","category":"account","channel":"email","customer_id":245,"requester_email":"tomas_moore@greenpartnerss.example","assignee_id":8,"team_id":1,"tags":["mobile"],"first_response_at":"2026-06-27T22:40:56Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-28T00:43:56Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1526,"created_at":"2026-06-11T16:36:10Z","updated_at":"2026-06-16T14:37:10Z","number":"HD-11526","subject":"Keyboard shortcut for new item","description":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"feature","channel":"chat","customer_id":172,"requester_email":"leon_johnson@harbortextiles.example","assignee_id":9,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-06-14T12:27:10Z","resolved_at":"2026-06-16T14:37:10Z","closed_at":null,"due_at":"2026-06-14T16:36:10Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1527,"created_at":"2026-03-12T00:23:11Z","updated_at":"2026-03-19T06:01:11Z","number":"HD-11527","subject":"Proration on the upgrade looks off","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":6,"requester_email":"fatima_weber@northanalytics.example","assignee_id":19,"team_id":3,"tags":["trial","web"],"first_response_at":"2026-03-12T00:50:11Z","resolved_at":"2026-03-16T21:13:11Z","closed_at":"2026-03-19T06:01:11Z","due_at":"2026-03-12T01:23:11Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1528,"created_at":"2026-04-26T21:06:57Z","updated_at":"2026-04-30T12:22:57Z","number":"HD-11528","subject":"Proration on the upgrade looks off","description":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":284,"requester_email":"adrian_brown@clearpartnerss.example","assignee_id":18,"team_id":3,"tags":["billing"],"first_response_at":"2026-04-27T01:35:57Z","resolved_at":"2026-04-30T00:45:57Z","closed_at":"2026-04-30T12:22:57Z","due_at":"2026-04-27T01:06:57Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1529,"created_at":"2026-05-15T00:09:54Z","updated_at":"2026-05-21T13:29:54Z","number":"HD-11529","subject":"Locked out after too many attempts","description":"Here are the steps to reproduce it.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":213,"requester_email":"ines_jones@summitdynamics.example","assignee_id":3,"team_id":1,"tags":["follow-up","mobile"],"first_response_at":"2026-05-17T00:30:54Z","resolved_at":"2026-05-21T05:09:54Z","closed_at":"2026-05-21T13:29:54Z","due_at":"2026-05-18T00:09:54Z","sla_breached":false,"satisfaction":1,"message_count":1},{"id":1530,"created_at":"2026-04-16T06:40:59Z","updated_at":"2026-04-21T07:56:59Z","number":"HD-11530","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":133,"requester_email":"renata_bianchi@vertexfarmsgmb.example","assignee_id":8,"team_id":1,"tags":["trial"],"first_response_at":"2026-04-16T10:57:59Z","resolved_at":"2026-04-19T04:12:59Z","closed_at":"2026-04-21T07:56:59Z","due_at":"2026-04-16T10:40:59Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1531,"created_at":"2026-06-02T16:52:08Z","updated_at":"2026-06-10T07:37:08Z","number":"HD-11531","subject":"How to invite a read-only user","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":18,"requester_email":"hugo_russo@cobaltlogistic.example","assignee_id":7,"team_id":1,"tags":["trial","follow-up"],"first_response_at":"2026-06-03T11:28:08Z","resolved_at":"2026-06-07T20:47:08Z","closed_at":"2026-06-10T07:37:08Z","due_at":"2026-06-03T16:52:08Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1532,"created_at":"2026-08-17T09:57:31Z","updated_at":"2026-08-20T07:39:31Z","number":"HD-11532","subject":"Charged twice this month","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"api","customer_id":141,"requester_email":"ava_perez@clearanalytics.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-08-17T13:14:31Z","resolved_at":"2026-08-19T11:59:31Z","closed_at":"2026-08-20T07:39:31Z","due_at":"2026-08-17T13:57:31Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1533,"created_at":"2026-04-16T23:45:00Z","updated_at":"2026-04-18T18:30:00Z","number":"HD-11533","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this. Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":22,"requester_email":"henry_turner@northanalytics.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-04-16T23:51:00Z","resolved_at":"2026-04-18T10:38:00Z","closed_at":"2026-04-18T18:30:00Z","due_at":"2026-04-17T03:45:00Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1534,"created_at":"2026-06-24T16:53:00Z","updated_at":"2026-06-28T02:31:00Z","number":"HD-11534","subject":"Export button does nothing","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":279,"requester_email":"nina_collins@summitdynamics.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-06-25T01:18:00Z","resolved_at":"2026-06-25T22:15:00Z","closed_at":"2026-06-28T02:31:00Z","due_at":"2026-06-25T16:53:00Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1535,"created_at":"2026-06-25T17:21:23Z","updated_at":"2026-06-30T22:02:23Z","number":"HD-11535","subject":"Export button does nothing","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":9,"requester_email":"anouk_white@amberfarmsptyl.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-06-27T07:42:23Z","resolved_at":"2026-06-28T23:44:23Z","closed_at":"2026-06-30T22:02:23Z","due_at":"2026-06-26T17:21:23Z","sla_breached":true,"satisfaction":1,"message_count":1},{"id":1536,"created_at":"2026-05-17T03:11:17Z","updated_at":"2026-05-19T01:39:17Z","number":"HD-11536","subject":"Webhooks on invoice paid","description":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"feature","channel":"chat","customer_id":21,"requester_email":"henry_johnson@primesystemsin.example","assignee_id":8,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-05-17T07:17:17Z","resolved_at":"2026-05-19T01:39:17Z","closed_at":null,"due_at":"2026-05-17T07:11:17Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1537,"created_at":"2026-06-22T14:41:29Z","updated_at":"2026-06-28T08:48:29Z","number":"HD-11537","subject":"Charged twice this month","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-06-23T02:52:29Z","resolved_at":"2026-06-26T09:52:29Z","closed_at":"2026-06-28T08:48:29Z","due_at":"2026-06-23T14:41:29Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1538,"created_at":"2026-04-16T23:24:33Z","updated_at":"2026-04-24T00:59:33Z","number":"HD-11538","subject":"Export button does nothing","description":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":37,"requester_email":"diego_johnson@primepartnersl.example","assignee_id":3,"team_id":1,"tags":["web"],"first_response_at":"2026-04-17T06:55:33Z","resolved_at":"2026-04-22T04:03:33Z","closed_at":"2026-04-24T00:59:33Z","due_at":"2026-04-17T23:24:33Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":1539,"created_at":"2026-04-05T23:49:14Z","updated_at":"2026-04-13T10:35:14Z","number":"HD-11539","subject":"Dashboard shows yesterday’s numbers","description":"Happy to jump on a call if that helps. Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"bug","channel":"email","customer_id":225,"requester_email":"lucia_rodriguez@swiftholdingsg.example","assignee_id":24,"team_id":4,"tags":["api"],"first_response_at":"2026-04-06T01:22:14Z","resolved_at":"2026-04-10T16:26:14Z","closed_at":"2026-04-13T10:35:14Z","due_at":"2026-04-06T00:49:14Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":1540,"created_at":"2026-06-30T05:51:05Z","updated_at":"2026-07-01T18:12:05Z","number":"HD-11540","subject":"Timezone off by one hour in the calendar","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"resolved","priority":"low","category":"bug","channel":"web","customer_id":180,"requester_email":"nina_rodriguez@swiftroboticsl.example","assignee_id":10,"team_id":1,"tags":["mobile"],"first_response_at":"2026-06-30T10:21:05Z","resolved_at":"2026-07-01T18:12:05Z","closed_at":null,"due_at":"2026-06-30T09:51:05Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1541,"created_at":"2026-08-21T03:25:59Z","updated_at":"2026-08-24T09:55:59Z","number":"HD-11541","subject":"How do I set up SSO?","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":290,"requester_email":"emilia_johnson@primelogistics.example","assignee_id":3,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-08-21T11:23:59Z","resolved_at":"2026-08-22T08:02:59Z","closed_at":"2026-08-24T09:55:59Z","due_at":"2026-08-24T03:25:59Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1542,"created_at":"2026-04-05T13:09:34Z","updated_at":"2026-04-06T10:51:34Z","number":"HD-11542","subject":"Webhooks on invoice paid","description":"Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"feature","channel":"web","customer_id":163,"requester_email":"sofia_turner@atlasstudiopty.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-04-06T00:53:34Z","resolved_at":"2026-04-06T10:51:34Z","closed_at":null,"due_at":"2026-04-06T13:09:34Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1543,"created_at":"2026-04-14T23:52:46Z","updated_at":"2026-04-17T22:08:46Z","number":"HD-11543","subject":"Exporting all my data","description":"Happy to jump on a call if that helps.","status":"closed","priority":"urgent","category":"howto","channel":"email","customer_id":191,"requester_email":"marco_roberts@clearworksptyl.example","assignee_id":22,"team_id":4,"tags":["legacy","urgent"],"first_response_at":"2026-04-15T00:29:46Z","resolved_at":"2026-04-15T03:48:46Z","closed_at":"2026-04-17T22:08:46Z","due_at":"2026-04-15T00:52:46Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1544,"created_at":"2026-03-12T17:04:37Z","updated_at":"2026-03-15T20:32:37Z","number":"HD-11544","subject":"Exporting all my data","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":233,"requester_email":"hannah_suzuki@brightenergyag.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-03-13T09:57:37Z","resolved_at":"2026-03-13T23:12:37Z","closed_at":"2026-03-15T20:32:37Z","due_at":"2026-03-13T17:04:37Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1545,"created_at":"2026-08-01T10:27:18Z","updated_at":"2026-08-05T12:57:18Z","number":"HD-11545","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":239,"requester_email":"youssef_anderson@cobalttextiles.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-08-01T11:43:18Z","resolved_at":"2026-08-05T12:57:18Z","closed_at":null,"due_at":"2026-08-01T11:27:18Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1546,"created_at":"2026-04-27T19:49:48Z","updated_at":"2026-04-30T21:54:48Z","number":"HD-11546","subject":"Exporting all my data","description":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":7,"requester_email":"yuki_ferrari@novasystemsllc.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-04-27T23:07:48Z","resolved_at":"2026-04-30T10:00:48Z","closed_at":"2026-04-30T21:54:48Z","due_at":"2026-04-27T23:49:48Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1547,"created_at":"2026-08-31T22:42:55Z","updated_at":"2026-09-01T00:10:55Z","number":"HD-11547","subject":"Merge two accounts","description":"Is there a workaround in the meantime?","status":"open","priority":"normal","category":"account","channel":"email","customer_id":281,"requester_email":"matteo_weber@clearmediaag.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-09-01T00:10:55Z","resolved_at":null,"closed_at":null,"due_at":"2026-09-01T22:42:55Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1548,"created_at":"2026-06-07T04:47:14Z","updated_at":"2026-06-08T23:06:14Z","number":"HD-11548","subject":"Locked out after too many attempts","description":"This started happening after the last update.","status":"closed","priority":"urgent","category":"account","channel":"email","customer_id":236,"requester_email":"diego_fischer@pioneermotorsc.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-06-07T09:01:14Z","resolved_at":"2026-06-08T12:04:14Z","closed_at":"2026-06-08T23:06:14Z","due_at":"2026-06-07T08:47:14Z","sla_breached":true,"satisfaction":2,"message_count":2},{"id":1549,"created_at":"2026-06-04T15:59:46Z","updated_at":"2026-06-09T18:12:46Z","number":"HD-11549","subject":"Dashboard shows yesterday’s numbers","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":168,"requester_email":"omar_lewis@brightrobotics.example","assignee_id":1,"team_id":1,"tags":["mobile"],"first_response_at":"2026-06-05T13:47:46Z","resolved_at":"2026-06-07T21:32:46Z","closed_at":"2026-06-09T18:12:46Z","due_at":"2026-06-05T15:59:46Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1550,"created_at":"2026-06-11T11:23:57Z","updated_at":"2026-06-14T18:45:57Z","number":"HD-11550","subject":"Crash when opening a large report","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":17,"requester_email":"liam_roberts@vertexlabsltd.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-06-12T13:30:57Z","resolved_at":"2026-06-14T11:30:57Z","closed_at":"2026-06-14T18:45:57Z","due_at":"2026-06-12T11:23:57Z","sla_breached":true,"satisfaction":4,"message_count":5},{"id":1551,"created_at":"2026-03-07T04:18:31Z","updated_at":"2026-03-13T05:10:31Z","number":"HD-11551","subject":"Search returns no results for exact matches","description":"Not urgent, just wanted to flag it. Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":143,"requester_email":"hugo_sanchez@summitrobotics.example","assignee_id":10,"team_id":1,"tags":["vip"],"first_response_at":"2026-03-07T23:38:31Z","resolved_at":"2026-03-10T16:10:31Z","closed_at":"2026-03-13T05:10:31Z","due_at":"2026-03-08T04:18:31Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1552,"created_at":"2026-04-19T12:51:50Z","updated_at":"2026-04-24T05:15:50Z","number":"HD-11552","subject":"Crash when opening a large report","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"bug","channel":"api","customer_id":165,"requester_email":"santiago_anderson@pioneerworksll.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-04-19T13:20:50Z","resolved_at":"2026-04-21T06:48:50Z","closed_at":"2026-04-24T05:15:50Z","due_at":"2026-04-19T13:51:50Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1553,"created_at":"2026-05-05T09:23:09Z","updated_at":"2026-05-10T21:19:09Z","number":"HD-11553","subject":"Proration on the upgrade looks off","description":"This started happening after the last update. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"billing","channel":"phone","customer_id":121,"requester_email":"leon_schmidt@atlassystemssr.example","assignee_id":19,"team_id":3,"tags":["urgent"],"first_response_at":"2026-05-07T00:18:09Z","resolved_at":"2026-05-08T04:40:09Z","closed_at":"2026-05-10T21:19:09Z","due_at":"2026-05-08T09:23:09Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1554,"created_at":"2026-08-05T13:12:29Z","updated_at":"2026-08-12T17:59:29Z","number":"HD-11554","subject":"Exporting all my data","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":274,"requester_email":"bram_scott@primelogistics.example","assignee_id":9,"team_id":1,"tags":["billing"],"first_response_at":"2026-08-08T16:59:29Z","resolved_at":"2026-08-10T14:16:29Z","closed_at":"2026-08-12T17:59:29Z","due_at":"2026-08-08T13:12:29Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1555,"created_at":"2026-06-20T15:33:30Z","updated_at":"2026-06-24T15:02:30Z","number":"HD-11555","subject":"Locked out after too many attempts","description":"Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"account","channel":"api","customer_id":90,"requester_email":"joaquin_martinez@pioneeranalyti.example","assignee_id":6,"team_id":1,"tags":["api","urgent"],"first_response_at":"2026-06-21T00:24:30Z","resolved_at":"2026-06-24T15:02:30Z","closed_at":null,"due_at":"2026-06-21T15:33:30Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1556,"created_at":"2026-05-30T02:10:49Z","updated_at":"2026-06-05T02:04:49Z","number":"HD-11556","subject":"Need a receipt for expense reporting","description":"Here are the steps to reproduce it. 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It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":35,"requester_email":"lucia_silva@cobaltstudioll.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-09T17:55:20Z","resolved_at":"2026-04-12T03:21:20Z","closed_at":"2026-04-14T17:35:20Z","due_at":"2026-04-09T23:32:20Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1558,"created_at":"2026-03-31T02:06:25Z","updated_at":"2026-04-04T20:59:25Z","number":"HD-11558","subject":"Export button does nothing","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it. 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Is there a workaround in the meantime?","status":"closed","priority":"high","category":"billing","channel":"chat","customer_id":139,"requester_email":"sofia_russo@ironlogisticss.example","assignee_id":20,"team_id":3,"tags":["vip"],"first_response_at":"2026-08-02T07:10:58Z","resolved_at":"2026-08-05T14:51:58Z","closed_at":"2026-08-07T04:54:58Z","due_at":"2026-08-02T07:30:58Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1560,"created_at":"2026-06-27T11:32:55Z","updated_at":"2026-07-02T01:07:55Z","number":"HD-11560","subject":"Dark mode for the mobile app","description":"Thanks in advance for looking into this. It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"urgent","category":"feature","channel":"email","customer_id":180,"requester_email":"nina_rodriguez@swiftroboticsl.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-06-27T17:44:55Z","resolved_at":"2026-06-29T07:11:55Z","closed_at":"2026-07-02T01:07:55Z","due_at":"2026-06-27T15:32:55Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1561,"created_at":"2026-03-30T17:12:36Z","updated_at":"2026-04-07T11:43:36Z","number":"HD-11561","subject":"Two-factor codes are rejected","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":17,"requester_email":"liam_roberts@vertexlabsltd.example","assignee_id":2,"team_id":1,"tags":["api","billing"],"first_response_at":"2026-04-01T07:04:36Z","resolved_at":"2026-04-05T17:55:36Z","closed_at":"2026-04-07T11:43:36Z","due_at":"2026-03-31T17:12:36Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1562,"created_at":"2026-08-06T04:44:50Z","updated_at":"2026-08-14T01:55:50Z","number":"HD-11562","subject":"Exporting all my data","description":"This started happening after the last update. 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Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"resolved","priority":"urgent","category":"account","channel":"api","customer_id":77,"requester_email":"mateo_williams@atlassoftwarel.example","assignee_id":9,"team_id":1,"tags":["urgent","trial"],"first_response_at":"2026-04-17T03:03:50Z","resolved_at":"2026-04-18T07:14:50Z","closed_at":null,"due_at":"2026-04-16T22:05:50Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1566,"created_at":"2026-04-07T05:30:09Z","updated_at":"2026-04-07T10:28:09Z","number":"HD-11566","subject":"Invoice shows the wrong company name","description":"I have already tried clearing the cache and signing in again.","status":"pending","priority":"normal","category":"billing","channel":"email","customer_id":295,"requester_email":"emma_young@northsupplyllc.example","assignee_id":19,"team_id":3,"tags":["billing"],"first_response_at":"2026-04-07T10:28:09Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-07T09:30:09Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1567,"created_at":"2026-04-26T10:39:28Z","updated_at":"2026-04-30T06:36:28Z","number":"HD-11567","subject":"Export button does nothing","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":54,"requester_email":"ruby_brown@vertexrobotics.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-04-26T16:57:28Z","resolved_at":"2026-04-30T00:00:28Z","closed_at":"2026-04-30T06:36:28Z","due_at":"2026-04-26T14:39:28Z","sla_breached":true,"satisfaction":2,"message_count":4},{"id":1568,"created_at":"2026-03-11T14:19:03Z","updated_at":"2026-03-18T00:54:03Z","number":"HD-11568","subject":"Dashboard shows yesterday’s numbers","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":2,"requester_email":"ines_romero@summitholdings.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-03-12T04:00:03Z","resolved_at":"2026-03-16T09:48:03Z","closed_at":"2026-03-18T00:54:03Z","due_at":"2026-03-12T14:19:03Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1569,"created_at":"2026-03-31T02:28:02Z","updated_at":"2026-04-03T10:11:02Z","number":"HD-11569","subject":"Shared saved filters","description":"Here are the steps to reproduce it. This started happening after the last update. Not urgent, just wanted to flag it.","status":"resolved","priority":"urgent","category":"feature","channel":"chat","customer_id":98,"requester_email":"leon_sato@ironsupplygmbh.example","assignee_id":24,"team_id":4,"tags":["api"],"first_response_at":"2026-03-31T03:57:02Z","resolved_at":"2026-04-03T10:11:02Z","closed_at":null,"due_at":"2026-03-31T03:28:02Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1570,"created_at":"2026-07-05T01:45:10Z","updated_at":"2026-07-09T14:36:10Z","number":"HD-11570","subject":"Shared saved filters","description":"It happens on both my laptop and my phone. This started happening after the last update. 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It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":184,"requester_email":"declan_mensah@silvermediainc.example","assignee_id":23,"team_id":4,"tags":[],"first_response_at":"2026-06-05T17:12:10Z","resolved_at":"2026-06-07T13:56:10Z","closed_at":"2026-06-09T21:35:10Z","due_at":"2026-06-05T18:03:10Z","sla_breached":false,"satisfaction":4,"message_count":4},{"id":1575,"created_at":"2026-08-17T00:29:22Z","updated_at":"2026-08-17T01:54:22Z","number":"HD-11575","subject":"Notifications arrive twice","description":"Let me know if you need screenshots.","status":"pending","priority":"normal","category":"bug","channel":"email","customer_id":138,"requester_email":"olivia_wright@atlaslabsgroup.example","assignee_id":14,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-08-17T01:54:22Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-17T04:29:22Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1576,"created_at":"2026-04-08T13:54:31Z","updated_at":"2026-04-11T04:00:31Z","number":"HD-11576","subject":"Shared saved filters","description":"Let me know if you need screenshots. Is there a workaround in the meantime?","status":"resolved","priority":"high","category":"feature","channel":"phone","customer_id":193,"requester_email":"hugo_tanaka@goldenmarinesr.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-04-09T05:54:31Z","resolved_at":"2026-04-11T04:00:31Z","closed_at":null,"due_at":"2026-04-09T13:54:31Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1577,"created_at":"2026-08-22T23:01:53Z","updated_at":"2026-08-27T14:55:53Z","number":"HD-11577","subject":"Bulk edit for tags","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":6,"requester_email":"fatima_weber@northanalytics.example","assignee_id":25,"team_id":4,"tags":["trial","urgent"],"first_response_at":"2026-08-22T23:31:53Z","resolved_at":"2026-08-26T18:56:53Z","closed_at":"2026-08-27T14:55:53Z","due_at":"2026-08-23T00:01:53Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1578,"created_at":"2026-07-01T00:29:39Z","updated_at":"2026-07-02T10:16:39Z","number":"HD-11578","subject":"Cannot log in after password reset","description":"Is there a workaround in the meantime? This started happening after the last update. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":236,"requester_email":"diego_fischer@pioneermotorsc.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-07-01T04:34:39Z","resolved_at":"2026-07-01T13:43:39Z","closed_at":"2026-07-02T10:16:39Z","due_at":"2026-07-01T04:29:39Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1579,"created_at":"2026-07-24T10:55:19Z","updated_at":"2026-07-28T17:28:19Z","number":"HD-11579","subject":"Two-factor codes are rejected","description":"Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":142,"requester_email":"ivy_lefebvre@vertexsupplypt.example","assignee_id":4,"team_id":1,"tags":["urgent"],"first_response_at":"2026-07-24T14:48:19Z","resolved_at":"2026-07-28T17:28:19Z","closed_at":null,"due_at":"2026-07-24T14:55:19Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1580,"created_at":"2026-06-29T08:52:29Z","updated_at":"2026-07-02T16:12:29Z","number":"HD-11580","subject":"Notifications arrive twice","description":"Not urgent, just wanted to flag it. This started happening after the last update. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"phone","customer_id":30,"requester_email":"olivia_kim@harborenergyin.example","assignee_id":25,"team_id":4,"tags":["trial"],"first_response_at":"2026-06-29T10:14:29Z","resolved_at":"2026-07-01T03:14:29Z","closed_at":"2026-07-02T16:12:29Z","due_at":"2026-06-29T09:52:29Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1581,"created_at":"2026-03-29T14:24:29Z","updated_at":"2026-03-29T15:16:29Z","number":"HD-11581","subject":"Two-factor codes are rejected","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"open","priority":"high","category":"account","channel":"chat","customer_id":6,"requester_email":"fatima_weber@northanalytics.example","assignee_id":25,"team_id":4,"tags":["follow-up","mobile"],"first_response_at":"2026-03-29T15:16:29Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-29T15:24:29Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1582,"created_at":"2026-08-29T12:56:56Z","updated_at":"2026-08-30T05:33:56Z","number":"HD-11582","subject":"Refund not received","description":"Here are the steps to reproduce it. Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"low","category":"billing","channel":"email","customer_id":107,"requester_email":"julian_carter@goldentextiles.example","assignee_id":21,"team_id":3,"tags":["urgent","web"],"first_response_at":"2026-08-30T05:33:56Z","resolved_at":null,"closed_at":null,"due_at":"2026-09-01T12:56:56Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1583,"created_at":"2026-07-22T23:26:52Z","updated_at":"2026-07-26T04:16:52Z","number":"HD-11583","subject":"Cannot log in after password reset","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone. 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Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":208,"requester_email":"grace_clark@goldensystemsl.example","assignee_id":16,"team_id":2,"tags":["web"],"first_response_at":"2026-07-04T06:16:39Z","resolved_at":"2026-07-08T06:44:39Z","closed_at":"2026-07-09T13:02:39Z","due_at":"2026-07-04T01:53:39Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1588,"created_at":"2026-05-08T20:55:30Z","updated_at":"2026-05-15T08:45:30Z","number":"HD-11588","subject":"Export button does nothing","description":"This started happening after the last update.","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":117,"requester_email":"camila_brown@northroboticsg.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-05-11T21:29:30Z","resolved_at":"2026-05-13T13:09:30Z","closed_at":"2026-05-15T08:45:30Z","due_at":"2026-05-11T20:55:30Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1589,"created_at":"2026-05-26T19:46:46Z","updated_at":"2026-05-31T01:44:46Z","number":"HD-11589","subject":"How do I set up SSO?","description":"It happens on both my laptop and my phone.","status":"resolved","priority":"high","category":"howto","channel":"email","customer_id":138,"requester_email":"olivia_wright@atlaslabsgroup.example","assignee_id":5,"team_id":1,"tags":["urgent","legacy"],"first_response_at":"2026-05-26T19:54:46Z","resolved_at":"2026-05-31T01:44:46Z","closed_at":null,"due_at":"2026-05-26T23:46:46Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1590,"created_at":"2026-04-22T13:46:51Z","updated_at":"2026-04-25T23:52:51Z","number":"HD-11590","subject":"Crash when opening a large report","description":"Our whole team is affected, so this is fairly urgent. 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Let me know if you need screenshots. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"billing","channel":"web","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":20,"team_id":3,"tags":["billing","urgent"],"first_response_at":"2026-08-27T09:07:59Z","resolved_at":"2026-08-30T08:02:59Z","closed_at":"2026-08-30T11:10:59Z","due_at":"2026-08-26T14:11:59Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1595,"created_at":"2026-06-25T09:12:36Z","updated_at":"2026-07-03T04:38:36Z","number":"HD-11595","subject":"Keyboard shortcut for new item","description":"It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"feature","channel":"email","customer_id":143,"requester_email":"hugo_sanchez@summitrobotics.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-06-26T09:38:36Z","resolved_at":"2026-06-30T14:16:36Z","closed_at":"2026-07-03T04:38:36Z","due_at":"2026-06-26T09:12:36Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1596,"created_at":"2026-06-14T17:34:49Z","updated_at":"2026-06-21T17:41:49Z","number":"HD-11596","subject":"Dashboard shows yesterday’s numbers","description":"This started happening after the last update.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":274,"requester_email":"bram_scott@primelogistics.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-06-17T16:51:49Z","resolved_at":"2026-06-19T01:28:49Z","closed_at":"2026-06-21T17:41:49Z","due_at":"2026-06-17T17:34:49Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1597,"created_at":"2026-06-25T00:20:03Z","updated_at":"2026-06-30T07:41:03Z","number":"HD-11597","subject":"Proration on the upgrade looks off","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":209,"requester_email":"clara_wilson@cobaltlabsltd.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-06-25T13:18:03Z","resolved_at":"2026-06-27T14:17:03Z","closed_at":"2026-06-30T07:41:03Z","due_at":"2026-06-28T00:20:03Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1598,"created_at":"2026-04-26T11:31:59Z","updated_at":"2026-04-30T06:19:59Z","number":"HD-11598","subject":"Crash when opening a large report","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":140,"requester_email":"aisha_stewart@ambertextilesg.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-26T17:36:59Z","resolved_at":"2026-04-28T02:45:59Z","closed_at":"2026-04-30T06:19:59Z","due_at":"2026-04-26T15:31:59Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":1599,"created_at":"2026-08-09T19:26:05Z","updated_at":"2026-08-16T17:08:05Z","number":"HD-11599","subject":"Invoice shows the wrong company name","description":"It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":175,"requester_email":"matteo_williams@clearworksltd.example","assignee_id":21,"team_id":3,"tags":["vip"],"first_response_at":"2026-08-12T08:42:05Z","resolved_at":"2026-08-14T10:50:05Z","closed_at":"2026-08-16T17:08:05Z","due_at":"2026-08-12T19:26:05Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1600,"created_at":"2026-08-12T19:58:43Z","updated_at":"2026-08-21T10:21:43Z","number":"HD-11600","subject":"Export button does nothing","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":135,"requester_email":"anouk_jackson@ridgetradingin.example","assignee_id":13,"team_id":2,"tags":["mobile"],"first_response_at":"2026-08-15T07:02:43Z","resolved_at":"2026-08-18T18:15:43Z","closed_at":"2026-08-21T10:21:43Z","due_at":"2026-08-15T19:58:43Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1601,"created_at":"2026-06-20T04:06:06Z","updated_at":"2026-06-27T14:22:06Z","number":"HD-11601","subject":"Timezone off by one hour in the calendar","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":237,"requester_email":"paula_rodriguez@bluefoodsgmbh.example","assignee_id":5,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-06-20T09:09:06Z","resolved_at":"2026-06-25T04:24:06Z","closed_at":"2026-06-27T14:22:06Z","due_at":"2026-06-20T08:06:06Z","sla_breached":true,"satisfaction":3,"message_count":2},{"id":1602,"created_at":"2026-08-27T04:14:40Z","updated_at":"2026-08-27T04:14:40Z","number":"HD-11602","subject":"Proration on the upgrade looks off","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"billing","channel":"phone","customer_id":156,"requester_email":"nicolas_khan@vertexfarmsag.example","assignee_id":null,"team_id":3,"tags":["enterprise"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-08-28T04:14:40Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1603,"created_at":"2026-03-09T14:48:36Z","updated_at":"2026-03-13T09:00:36Z","number":"HD-11603","subject":"Dark mode for the mobile app","description":"I have already tried clearing the cache and signing in again. 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Here are the steps to reproduce it.","status":"open","priority":"normal","category":"billing","channel":"email","customer_id":218,"requester_email":"matteo_laurent@ironworksgmbh.example","assignee_id":null,"team_id":3,"tags":["enterprise"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-07-08T08:32:24Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1605,"created_at":"2026-05-22T14:48:38Z","updated_at":"2026-05-24T00:26:38Z","number":"HD-11605","subject":"Shared saved filters","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":1,"requester_email":"oscar_tanaka@goldentradingl.example","assignee_id":10,"team_id":1,"tags":["trial"],"first_response_at":"2026-05-23T08:46:38Z","resolved_at":"2026-05-23T17:10:38Z","closed_at":"2026-05-24T00:26:38Z","due_at":"2026-05-23T14:48:38Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1606,"created_at":"2026-04-05T06:56:56Z","updated_at":"2026-04-05T06:56:56Z","number":"HD-11606","subject":"How do I set up SSO?","description":"Our whole team is affected, so this is fairly urgent. 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Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":17,"requester_email":"liam_roberts@vertexlabsltd.example","assignee_id":18,"team_id":3,"tags":["billing"],"first_response_at":"2026-07-03T06:01:35Z","resolved_at":"2026-07-07T02:09:35Z","closed_at":"2026-07-08T12:50:35Z","due_at":"2026-07-02T16:08:35Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":1609,"created_at":"2026-07-17T14:10:36Z","updated_at":"2026-07-26T08:17:36Z","number":"HD-11609","subject":"Export button does nothing","description":"Is there a workaround in the meantime? 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Happy to jump on a call if that helps.","status":"closed","priority":"urgent","category":"bug","channel":"web","customer_id":89,"requester_email":"omar_king@summitsupplyin.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-08-15T03:47:38Z","resolved_at":"2026-08-15T22:47:38Z","closed_at":"2026-08-17T00:41:38Z","due_at":"2026-08-15T03:02:38Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1613,"created_at":"2026-04-30T00:11:28Z","updated_at":"2026-05-02T09:46:28Z","number":"HD-11613","subject":"Dark mode for the mobile app","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"feature","channel":"web","customer_id":98,"requester_email":"leon_sato@ironsupplygmbh.example","assignee_id":22,"team_id":4,"tags":["urgent"],"first_response_at":"2026-04-30T01:34:28Z","resolved_at":"2026-05-02T09:46:28Z","closed_at":null,"due_at":"2026-04-30T01:11:28Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1614,"created_at":"2026-07-19T09:19:57Z","updated_at":"2026-07-26T02:59:57Z","number":"HD-11614","subject":"Keyboard shortcut for new item","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"high","category":"feature","channel":"web","customer_id":114,"requester_email":"sven_ferrari@clearfarmsptyl.example","assignee_id":4,"team_id":1,"tags":["web"],"first_response_at":"2026-07-20T04:12:57Z","resolved_at":"2026-07-23T13:22:57Z","closed_at":"2026-07-26T02:59:57Z","due_at":"2026-07-22T09:19:57Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1615,"created_at":"2026-04-28T21:38:55Z","updated_at":"2026-05-01T19:26:55Z","number":"HD-11615","subject":"Notifications arrive twice","description":"Is there a workaround in the meantime? Here are the steps to reproduce it. 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Let me know if you need screenshots.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":56,"requester_email":"sinead_turner@harbortradings.example","assignee_id":2,"team_id":1,"tags":["urgent"],"first_response_at":"2026-03-08T02:56:49Z","resolved_at":"2026-03-12T17:47:49Z","closed_at":"2026-03-15T17:46:49Z","due_at":"2026-03-08T05:17:49Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1621,"created_at":"2026-07-27T14:27:28Z","updated_at":"2026-08-02T10:16:28Z","number":"HD-11621","subject":"Setting up a custom domain","description":"Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":161,"requester_email":"ingrid_khan@clearworksgmbh.example","assignee_id":4,"team_id":1,"tags":["billing"],"first_response_at":"2026-07-29T14:14:28Z","resolved_at":"2026-07-31T05:40:28Z","closed_at":"2026-08-02T10:16:28Z","due_at":"2026-07-30T14:27:28Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1622,"created_at":"2026-08-21T06:59:41Z","updated_at":"2026-08-29T07:23:41Z","number":"HD-11622","subject":"Locked out after too many attempts","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":276,"requester_email":"gabriel_stewart@greenlabsgmbh.example","assignee_id":2,"team_id":1,"tags":["enterprise","api"],"first_response_at":"2026-08-22T05:42:41Z","resolved_at":"2026-08-26T23:25:41Z","closed_at":"2026-08-29T07:23:41Z","due_at":"2026-08-22T06:59:41Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1623,"created_at":"2026-04-28T05:25:40Z","updated_at":"2026-05-03T15:56:40Z","number":"HD-11623","subject":"Export button does nothing","description":"Let me know if you need screenshots.","status":"resolved","priority":"high","category":"bug","channel":"chat","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":3,"team_id":1,"tags":["legacy","web"],"first_response_at":"2026-05-02T20:51:40Z","resolved_at":"2026-05-03T15:56:40Z","closed_at":null,"due_at":"2026-05-01T05:25:40Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1624,"created_at":"2026-05-03T16:25:35Z","updated_at":"2026-05-03T17:43:35Z","number":"HD-11624","subject":"Need a receipt for expense reporting","description":"Here are the steps to reproduce it. 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Let me know if you need screenshots. 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This started happening after the last update. Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"billing","channel":"chat","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":20,"team_id":3,"tags":[],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":null,"closed_at":null,"due_at":"2026-09-02T19:35:44Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1644,"created_at":"2026-08-16T04:41:58Z","updated_at":"2026-08-21T09:37:58Z","number":"HD-11644","subject":"Refund not received","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"billing","channel":"web","customer_id":129,"requester_email":"emma_wilson@bluestudioltd.example","assignee_id":20,"team_id":3,"tags":["urgent"],"first_response_at":"2026-08-17T16:23:58Z","resolved_at":"2026-08-19T20:31:58Z","closed_at":"2026-08-21T09:37:58Z","due_at":"2026-08-17T04:41:58Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1645,"created_at":"2026-07-26T20:08:14Z","updated_at":"2026-07-29T04:32:14Z","number":"HD-11645","subject":"How to invite a read-only user","description":"Thanks in advance for looking into this.","status":"closed","priority":"high","category":"howto","channel":"chat","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":10,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-07-26T23:47:14Z","resolved_at":"2026-07-28T04:58:14Z","closed_at":"2026-07-29T04:32:14Z","due_at":"2026-07-27T00:08:14Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1646,"created_at":"2026-08-26T06:42:37Z","updated_at":"2026-08-30T23:46:37Z","number":"HD-11646","subject":"CSV import with custom columns","description":"Is there a workaround in the meantime? Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"feature","channel":"chat","customer_id":13,"requester_email":"ingrid_moreau@brightsystemss.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-08-26T20:30:37Z","resolved_at":"2026-08-29T08:33:37Z","closed_at":"2026-08-30T23:46:37Z","due_at":"2026-08-27T06:42:37Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1647,"created_at":"2026-07-08T18:11:04Z","updated_at":"2026-07-14T00:01:04Z","number":"HD-11647","subject":"Two-factor codes are rejected","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":26,"requester_email":"mateo_harris@clearmotorsco.example","assignee_id":17,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-07-08T21:46:04Z","resolved_at":"2026-07-11T02:52:04Z","closed_at":"2026-07-14T00:01:04Z","due_at":"2026-07-08T22:11:04Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1648,"created_at":"2026-03-29T17:45:14Z","updated_at":"2026-03-31T15:25:14Z","number":"HD-11648","subject":"Bulk edit for tags","description":"Let me know if you need screenshots. Here are the steps to reproduce it. Happy to jump on a call if that helps.","status":"resolved","priority":"normal","category":"feature","channel":"phone","customer_id":130,"requester_email":"nicolas_stewart@vertexholdings.example","assignee_id":2,"team_id":1,"tags":["api"],"first_response_at":"2026-03-30T10:20:14Z","resolved_at":"2026-03-31T15:25:14Z","closed_at":null,"due_at":"2026-03-30T17:45:14Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1649,"created_at":"2026-05-03T01:42:44Z","updated_at":"2026-05-08T05:05:44Z","number":"HD-11649","subject":"Merge two accounts","description":"I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":90,"requester_email":"joaquin_martinez@pioneeranalyti.example","assignee_id":4,"team_id":1,"tags":["api","mobile"],"first_response_at":"2026-05-03T18:07:44Z","resolved_at":"2026-05-08T05:05:44Z","closed_at":null,"due_at":"2026-05-04T01:42:44Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1650,"created_at":"2026-04-27T16:41:10Z","updated_at":"2026-04-29T03:57:10Z","number":"HD-11650","subject":"Notifications arrive twice","description":"Happy to jump on a call if that helps. This started happening after the last update.","status":"pending","priority":"normal","category":"bug","channel":"api","customer_id":201,"requester_email":"tomas_wilson@pioneerworksin.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-04-29T03:57:10Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-28T16:41:10Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1651,"created_at":"2026-05-08T16:03:46Z","updated_at":"2026-05-14T15:27:46Z","number":"HD-11651","subject":"How do I set up SSO?","description":"Thanks in advance for looking into this.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":89,"requester_email":"omar_king@summitsupplyin.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-05-08T19:52:46Z","resolved_at":"2026-05-13T16:03:46Z","closed_at":"2026-05-14T15:27:46Z","due_at":"2026-05-08T20:03:46Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1652,"created_at":"2026-05-25T06:21:43Z","updated_at":"2026-05-31T12:21:43Z","number":"HD-11652","subject":"CSV import with custom columns","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":17,"requester_email":"liam_roberts@vertexlabsltd.example","assignee_id":3,"team_id":1,"tags":["mobile"],"first_response_at":"2026-05-25T13:18:43Z","resolved_at":"2026-05-28T19:22:43Z","closed_at":"2026-05-31T12:21:43Z","due_at":"2026-05-26T06:21:43Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1653,"created_at":"2026-06-03T23:45:41Z","updated_at":"2026-06-10T04:05:41Z","number":"HD-11653","subject":"Notifications arrive twice","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":296,"requester_email":"amara_taylor@blueworksltd.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-06-04T01:15:41Z","resolved_at":"2026-06-08T16:50:41Z","closed_at":"2026-06-10T04:05:41Z","due_at":"2026-06-04T00:45:41Z","sla_breached":true,"satisfaction":3,"message_count":5},{"id":1654,"created_at":"2026-03-10T16:27:05Z","updated_at":"2026-03-16T00:13:05Z","number":"HD-11654","subject":"Export button does nothing","description":"Let me know if you need screenshots.","status":"closed","priority":"low","category":"bug","channel":"chat","customer_id":130,"requester_email":"nicolas_stewart@vertexholdings.example","assignee_id":1,"team_id":1,"tags":["trial","urgent"],"first_response_at":"2026-03-10T18:00:05Z","resolved_at":"2026-03-14T18:49:05Z","closed_at":"2026-03-16T00:13:05Z","due_at":"2026-03-11T16:27:05Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1655,"created_at":"2026-07-05T10:32:24Z","updated_at":"2026-07-08T12:57:24Z","number":"HD-11655","subject":"Exporting all my data","description":"It happens on both my laptop and my phone.","status":"resolved","priority":"low","category":"howto","channel":"email","customer_id":237,"requester_email":"paula_rodriguez@bluefoodsgmbh.example","assignee_id":4,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-07-05T11:08:24Z","resolved_at":"2026-07-08T12:57:24Z","closed_at":null,"due_at":"2026-07-05T14:32:24Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1656,"created_at":"2026-05-02T09:19:22Z","updated_at":"2026-05-09T16:16:22Z","number":"HD-11656","subject":"Bulk edit for tags","description":"I have already tried clearing the cache and signing in again. 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Here are the steps to reproduce it.","status":"open","priority":"high","category":"bug","channel":"email","customer_id":271,"requester_email":"max_turner@novamarineco.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-05-19T09:34:29Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-19T07:49:29Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":1668,"created_at":"2026-08-21T17:07:11Z","updated_at":"2026-08-26T02:24:11Z","number":"HD-11668","subject":"Crash when opening a large report","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this. 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This started happening after the last update.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-07-31T07:30:27Z","resolved_at":"2026-08-02T03:44:27Z","closed_at":"2026-08-04T06:54:27Z","due_at":"2026-07-31T13:00:27Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1670,"created_at":"2026-03-25T03:33:21Z","updated_at":"2026-03-30T19:25:21Z","number":"HD-11670","subject":"Delete my account","description":"Here are the steps to reproduce it.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":16,"requester_email":"ava_russo@vertexstudioag.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-03-25T03:57:21Z","resolved_at":"2026-03-30T03:27:21Z","closed_at":"2026-03-30T19:25:21Z","due_at":"2026-03-25T07:33:21Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1671,"created_at":"2026-08-16T22:40:08Z","updated_at":"2026-08-22T00:54:08Z","number":"HD-11671","subject":"Notifications arrive twice","description":"This started happening after the last update.","status":"resolved","priority":"normal","category":"bug","channel":"chat","customer_id":94,"requester_email":"elena_young@harbortextiles.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-08-18T09:55:08Z","resolved_at":"2026-08-22T00:54:08Z","closed_at":null,"due_at":"2026-08-17T22:40:08Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1672,"created_at":"2026-07-12T17:25:27Z","updated_at":"2026-07-18T22:29:27Z","number":"HD-11672","subject":"Keyboard shortcut for new item","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":289,"requester_email":"sofia_nguyen@northdynamicsc.example","assignee_id":5,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-07-14T11:33:27Z","resolved_at":"2026-07-16T21:44:27Z","closed_at":"2026-07-18T22:29:27Z","due_at":"2026-07-15T17:25:27Z","sla_breached":false,"satisfaction":1,"message_count":2},{"id":1673,"created_at":"2026-07-27T05:18:41Z","updated_at":"2026-07-30T08:00:41Z","number":"HD-11673","subject":"Two-factor codes are rejected","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":101,"requester_email":"emma_okafor@cobaltmarinein.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-07-27T09:45:41Z","resolved_at":"2026-07-27T13:41:41Z","closed_at":"2026-07-30T08:00:41Z","due_at":"2026-07-27T09:18:41Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1674,"created_at":"2026-04-08T19:28:35Z","updated_at":"2026-04-15T22:58:35Z","number":"HD-11674","subject":"Notifications arrive twice","description":"Is there a workaround in the meantime? Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"low","category":"bug","channel":"chat","customer_id":234,"requester_email":"jack_fischer@cobaltstudiosr.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-04-11T05:30:35Z","resolved_at":"2026-04-15T22:58:35Z","closed_at":null,"due_at":"2026-04-11T19:28:35Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1675,"created_at":"2026-07-30T00:07:07Z","updated_at":"2026-08-03T01:53:07Z","number":"HD-11675","subject":"Charged twice this month","description":"This started happening after the last update. I have already tried clearing the cache and signing in again. 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This started happening after the last update.","status":"resolved","priority":"low","category":"account","channel":"web","customer_id":197,"requester_email":"anouk_murphy@deltalogistics.example","assignee_id":17,"team_id":2,"tags":["trial"],"first_response_at":"2026-08-24T01:30:10Z","resolved_at":"2026-08-27T05:11:10Z","closed_at":null,"due_at":"2026-08-26T08:57:10Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1677,"created_at":"2026-05-30T05:30:39Z","updated_at":"2026-06-01T00:21:39Z","number":"HD-11677","subject":"How do I change my payment method?","description":"This started happening after the last update. I have already tried clearing the cache and signing in again. 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Here are the steps to reproduce it.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":56,"requester_email":"sinead_turner@harbortradings.example","assignee_id":21,"team_id":3,"tags":["legacy"],"first_response_at":"2026-07-27T08:51:02Z","resolved_at":"2026-07-30T09:36:02Z","closed_at":"2026-08-02T03:53:02Z","due_at":"2026-07-27T06:56:02Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1680,"created_at":"2026-05-02T11:22:28Z","updated_at":"2026-05-03T10:00:28Z","number":"HD-11680","subject":"Change the email on my account","description":"It happens on both my laptop and my phone.","status":"pending","priority":"normal","category":"account","channel":"email","customer_id":279,"requester_email":"nina_collins@summitdynamics.example","assignee_id":16,"team_id":2,"tags":["billing"],"first_response_at":"2026-05-03T10:00:28Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-03T11:22:28Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1681,"created_at":"2026-08-09T21:13:10Z","updated_at":"2026-08-14T15:19:10Z","number":"HD-11681","subject":"Delete my account","description":"Here are the steps to reproduce it.","status":"closed","priority":"urgent","category":"account","channel":"web","customer_id":40,"requester_email":"clara_okafor@clearpartnersl.example","assignee_id":15,"team_id":2,"tags":["mobile"],"first_response_at":"2026-08-11T17:34:10Z","resolved_at":"2026-08-12T09:07:10Z","closed_at":"2026-08-14T15:19:10Z","due_at":"2026-08-12T21:13:10Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1682,"created_at":"2026-04-29T13:20:42Z","updated_at":"2026-05-01T14:36:42Z","number":"HD-11682","subject":"Can I schedule reports?","description":"Happy to jump on a call if that helps.","status":"closed","priority":"low","category":"howto","channel":"web","customer_id":258,"requester_email":"ruby_fischer@cobaltrobotics.example","assignee_id":5,"team_id":1,"tags":["web","api"],"first_response_at":"2026-05-01T03:32:42Z","resolved_at":"2026-05-01T11:59:42Z","closed_at":"2026-05-01T14:36:42Z","due_at":"2026-04-30T13:20:42Z","sla_breached":true,"satisfaction":4,"message_count":3},{"id":1683,"created_at":"2026-06-09T10:24:14Z","updated_at":"2026-06-15T05:27:14Z","number":"HD-11683","subject":"Exporting all my data","description":"Here are the steps to reproduce it.","status":"closed","priority":"low","category":"howto","channel":"chat","customer_id":87,"requester_email":"yuki_taylor@novadynamicsag.example","assignee_id":9,"team_id":1,"tags":["legacy","enterprise"],"first_response_at":"2026-06-09T20:29:14Z","resolved_at":"2026-06-12T14:28:14Z","closed_at":"2026-06-15T05:27:14Z","due_at":"2026-06-10T10:24:14Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1684,"created_at":"2026-05-16T14:29:25Z","updated_at":"2026-05-21T16:32:25Z","number":"HD-11684","subject":"Crash when opening a large report","description":"I have already tried clearing the cache and signing in again. 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It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":192,"requester_email":"henry_schneider@primefarmsptyl.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-08-10T17:51:30Z","resolved_at":"2026-08-11T22:38:30Z","closed_at":"2026-08-14T09:52:30Z","due_at":"2026-08-12T21:40:30Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1689,"created_at":"2026-06-03T08:42:15Z","updated_at":"2026-06-04T10:37:15Z","number":"HD-11689","subject":"Proration on the upgrade looks off","description":"Let me know if you need screenshots.","status":"pending","priority":"normal","category":"billing","channel":"web","customer_id":126,"requester_email":"facundo_laurent@cobaltsystemsa.example","assignee_id":20,"team_id":3,"tags":["legacy"],"first_response_at":"2026-06-04T10:37:15Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-04T08:42:15Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1690,"created_at":"2026-03-13T21:05:42Z","updated_at":"2026-03-15T09:56:42Z","number":"HD-11690","subject":"Notifications arrive twice","description":"Happy to jump on a call if that helps. 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Thanks in advance for looking into this.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":291,"requester_email":"ivy_johnson@cobaltstudioll.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-03-28T03:10:19Z","resolved_at":"2026-04-01T23:35:19Z","closed_at":"2026-04-04T01:06:19Z","due_at":"2026-03-29T21:35:19Z","sla_breached":false,"satisfaction":2,"message_count":1},{"id":1692,"created_at":"2026-08-17T13:28:03Z","updated_at":"2026-08-18T06:42:03Z","number":"HD-11692","subject":"Refund not received","description":"It happens on both my laptop and my phone. Happy to jump on a call if that helps. 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This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"phone","customer_id":31,"requester_email":"nicolas_fischer@cobaltmediapty.example","assignee_id":18,"team_id":3,"tags":["mobile","follow-up"],"first_response_at":"2026-03-26T04:20:42Z","resolved_at":"2026-03-29T22:43:42Z","closed_at":"2026-03-30T05:23:42Z","due_at":"2026-03-25T13:37:42Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1702,"created_at":"2026-08-29T19:43:20Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11702","subject":"CSV import with custom columns","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"feature","channel":"web","customer_id":70,"requester_email":"santiago_ahmed@ambertextilesl.example","assignee_id":11,"team_id":2,"tags":["urgent"],"first_response_at":"2026-08-29T21:30:20Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-09-01T19:43:20Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1703,"created_at":"2026-08-29T22:09:41Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11703","subject":"Dashboard shows yesterday’s numbers","description":"This started happening after the last update. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":97,"requester_email":"omar_ahmed@pioneertextile.example","assignee_id":9,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-08-31T04:39:41Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-08-30T22:09:41Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1704,"created_at":"2026-05-30T10:54:59Z","updated_at":"2026-05-30T10:54:59Z","number":"HD-11704","subject":"Can I schedule reports?","description":"Not urgent, just wanted to flag it.","status":"open","priority":"normal","category":"howto","channel":"chat","customer_id":135,"requester_email":"anouk_jackson@ridgetradingin.example","assignee_id":null,"team_id":1,"tags":["enterprise"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-06-02T10:54:59Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1705,"created_at":"2026-05-17T15:18:20Z","updated_at":"2026-05-20T09:13:20Z","number":"HD-11705","subject":"Crash when opening a large report","description":"Not urgent, just wanted to flag it. This started happening after the last update. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":112,"requester_email":"mateo_ferrari@swiftmarinesrl.example","assignee_id":23,"team_id":4,"tags":["api"],"first_response_at":"2026-05-17T16:38:20Z","resolved_at":"2026-05-18T12:35:20Z","closed_at":"2026-05-20T09:13:20Z","due_at":"2026-05-17T16:18:20Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1706,"created_at":"2026-04-25T21:57:49Z","updated_at":"2026-04-29T07:06:49Z","number":"HD-11706","subject":"Merge two accounts","description":"Thanks in advance for looking into this. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":267,"requester_email":"alice_martinez@northmarineinc.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-04-26T04:55:49Z","resolved_at":"2026-04-27T10:36:49Z","closed_at":"2026-04-29T07:06:49Z","due_at":"2026-04-26T21:57:49Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1707,"created_at":"2026-06-01T08:50:13Z","updated_at":"2026-06-07T11:43:13Z","number":"HD-11707","subject":"Timezone off by one hour in the calendar","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it. Thanks in advance for looking into this.","status":"resolved","priority":"low","category":"bug","channel":"email","customer_id":273,"requester_email":"lucas_young@silvertradinga.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-06-02T14:51:13Z","resolved_at":"2026-06-07T11:43:13Z","closed_at":null,"due_at":"2026-06-04T08:50:13Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1708,"created_at":"2026-05-26T21:14:41Z","updated_at":"2026-06-03T11:31:41Z","number":"HD-11708","subject":"Dashboard shows yesterday’s numbers","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":277,"requester_email":"oscar_murphy@ironfarmsco.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-05-27T00:52:41Z","resolved_at":"2026-05-31T23:18:41Z","closed_at":"2026-06-03T11:31:41Z","due_at":"2026-05-27T01:14:41Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1709,"created_at":"2026-03-13T17:05:56Z","updated_at":"2026-03-23T20:44:56Z","number":"HD-11709","subject":"How do I set up SSO?","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":244,"requester_email":"theo_tran@cobaltmarinegr.example","assignee_id":3,"team_id":1,"tags":["vip","api"],"first_response_at":"2026-03-18T07:06:56Z","resolved_at":"2026-03-22T19:43:56Z","closed_at":"2026-03-23T20:44:56Z","due_at":"2026-03-16T17:05:56Z","sla_breached":true,"satisfaction":3,"message_count":4},{"id":1710,"created_at":"2026-05-05T09:39:22Z","updated_at":"2026-05-05T14:45:22Z","number":"HD-11710","subject":"Bulk edit for tags","description":"It happens on both my laptop and my phone.","status":"pending","priority":"high","category":"feature","channel":"email","customer_id":235,"requester_email":"tomas_suzuki@atlastextilesg.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-05-05T14:45:22Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-05T13:39:22Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1711,"created_at":"2026-08-09T18:23:55Z","updated_at":"2026-08-13T16:32:55Z","number":"HD-11711","subject":"Export button does nothing","description":"This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":110,"requester_email":"sam_anderson@harborenergysr.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-08-10T00:40:55Z","resolved_at":"2026-08-11T13:49:55Z","closed_at":"2026-08-13T16:32:55Z","due_at":"2026-08-09T22:23:55Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":1712,"created_at":"2026-04-27T15:20:33Z","updated_at":"2026-05-05T07:28:33Z","number":"HD-11712","subject":"How to invite a read-only user","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"high","category":"howto","channel":"chat","customer_id":145,"requester_email":"valentina_tran@primeanalytics.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-04-30T16:29:33Z","resolved_at":"2026-05-05T07:28:33Z","closed_at":null,"due_at":"2026-04-30T15:20:33Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1713,"created_at":"2026-04-16T10:03:28Z","updated_at":"2026-04-19T18:44:28Z","number":"HD-11713","subject":"How to invite a read-only user","description":"Is there a workaround in the meantime? Happy to jump on a call if that helps. Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"howto","channel":"web","customer_id":10,"requester_email":"marco_fernandez@harbortradinga.example","assignee_id":3,"team_id":1,"tags":["billing"],"first_response_at":"2026-04-16T10:11:28Z","resolved_at":"2026-04-19T18:44:28Z","closed_at":null,"due_at":"2026-04-16T14:03:28Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1714,"created_at":"2026-06-18T17:08:39Z","updated_at":"2026-06-24T14:36:39Z","number":"HD-11714","subject":"CSV import with custom columns","description":"Let me know if you need screenshots. Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"closed","priority":"low","category":"feature","channel":"api","customer_id":270,"requester_email":"grace_evans@ironlogisticsg.example","assignee_id":13,"team_id":2,"tags":["billing","api"],"first_response_at":"2026-06-21T08:41:39Z","resolved_at":"2026-06-23T09:49:39Z","closed_at":"2026-06-24T14:36:39Z","due_at":"2026-06-21T17:08:39Z","sla_breached":false,"satisfaction":5,"message_count":5},{"id":1715,"created_at":"2026-06-28T13:30:23Z","updated_at":"2026-07-01T11:27:23Z","number":"HD-11715","subject":"Bulk edit for tags","description":"Happy to jump on a call if that helps. This started happening after the last update.","status":"open","priority":"normal","category":"feature","channel":"email","customer_id":124,"requester_email":"sofia_jones@bluelabsltd.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-07-01T11:27:23Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-01T13:30:23Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1716,"created_at":"2026-04-17T09:13:28Z","updated_at":"2026-04-21T15:45:28Z","number":"HD-11716","subject":"How do I set up SSO?","description":"It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"howto","channel":"email","customer_id":78,"requester_email":"adrian_davis@deltaroboticsp.example","assignee_id":7,"team_id":1,"tags":["billing","enterprise"],"first_response_at":"2026-04-17T18:05:28Z","resolved_at":"2026-04-20T16:09:28Z","closed_at":"2026-04-21T15:45:28Z","due_at":"2026-04-18T09:13:28Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1717,"created_at":"2026-07-20T05:49:04Z","updated_at":"2026-07-23T07:30:04Z","number":"HD-11717","subject":"Change the email on my account","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":53,"requester_email":"ingrid_rossi@harborenergylt.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-07-20T10:11:04Z","resolved_at":"2026-07-21T11:53:04Z","closed_at":"2026-07-23T07:30:04Z","due_at":"2026-07-20T09:49:04Z","sla_breached":true,"satisfaction":1,"message_count":1},{"id":1718,"created_at":"2026-06-18T23:46:29Z","updated_at":"2026-06-22T08:17:29Z","number":"HD-11718","subject":"Crash when opening a large report","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","status":"resolved","priority":"low","category":"bug","channel":"email","customer_id":270,"requester_email":"grace_evans@ironlogisticsg.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-06-19T02:53:29Z","resolved_at":"2026-06-22T08:17:29Z","closed_at":null,"due_at":"2026-06-21T23:46:29Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1719,"created_at":"2026-05-18T00:01:14Z","updated_at":"2026-05-19T02:00:14Z","number":"HD-11719","subject":"Notifications arrive twice","description":"Happy to jump on a call if that helps.","status":"pending","priority":"high","category":"bug","channel":"chat","customer_id":238,"requester_email":"amara_adams@summitsystemsp.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-05-19T02:00:14Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-21T00:01:14Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1720,"created_at":"2026-05-19T17:07:35Z","updated_at":"2026-05-23T12:19:35Z","number":"HD-11720","subject":"How do I change my payment method?","description":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":160,"requester_email":"felix_dubois@brightenergygr.example","assignee_id":18,"team_id":3,"tags":["api"],"first_response_at":"2026-05-19T19:09:35Z","resolved_at":"2026-05-22T11:43:35Z","closed_at":"2026-05-23T12:19:35Z","due_at":"2026-05-20T17:07:35Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1721,"created_at":"2026-04-01T16:51:08Z","updated_at":"2026-04-12T00:58:08Z","number":"HD-11721","subject":"Dashboard shows yesterday’s numbers","description":"It happens on both my laptop and my phone. Let me know if you need screenshots. This started happening after the last update.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":70,"requester_email":"santiago_ahmed@ambertextilesl.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-04-05T11:49:08Z","resolved_at":"2026-04-09T19:04:08Z","closed_at":"2026-04-12T00:58:08Z","due_at":"2026-04-04T16:51:08Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":1722,"created_at":"2026-07-16T23:20:38Z","updated_at":"2026-07-19T22:10:38Z","number":"HD-11722","subject":"Proration on the upgrade looks off","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"billing","channel":"phone","customer_id":148,"requester_email":"sam_harris@swiftfoodsco.example","assignee_id":20,"team_id":3,"tags":["vip"],"first_response_at":"2026-07-17T23:55:38Z","resolved_at":"2026-07-19T22:10:38Z","closed_at":null,"due_at":"2026-07-17T23:20:38Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1723,"created_at":"2026-04-11T17:21:41Z","updated_at":"2026-04-14T08:43:41Z","number":"HD-11723","subject":"Shared saved filters","description":"This started happening after the last update. Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"feature","channel":"web","customer_id":34,"requester_email":"ingrid_roberts@deltafarmsco.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-11T21:19:41Z","resolved_at":"2026-04-14T08:43:41Z","closed_at":null,"due_at":"2026-04-11T21:21:41Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1724,"created_at":"2026-06-23T22:43:07Z","updated_at":"2026-06-26T10:31:07Z","number":"HD-11724","subject":"Refund not received","description":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":83,"requester_email":"priya_jackson@ridgemotorsgmb.example","assignee_id":18,"team_id":3,"tags":["mobile","web"],"first_response_at":"2026-06-23T23:41:07Z","resolved_at":"2026-06-26T00:52:07Z","closed_at":"2026-06-26T10:31:07Z","due_at":"2026-06-24T02:43:07Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1725,"created_at":"2026-04-15T10:27:48Z","updated_at":"2026-04-18T15:13:48Z","number":"HD-11725","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":168,"requester_email":"omar_lewis@brightrobotics.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-04-16T07:00:48Z","resolved_at":"2026-04-18T15:13:48Z","closed_at":null,"due_at":"2026-04-16T10:27:48Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1726,"created_at":"2026-07-06T04:18:06Z","updated_at":"2026-07-07T17:01:06Z","number":"HD-11726","subject":"Invoice shows the wrong company name","description":"This started happening after the last update. Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"pending","priority":"normal","category":"billing","channel":"chat","customer_id":170,"requester_email":"jack_williams@silveranalytic.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-07-07T17:01:06Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-07T04:18:06Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1727,"created_at":"2026-07-30T18:34:49Z","updated_at":"2026-08-04T21:55:49Z","number":"HD-11727","subject":"Crash when opening a large report","description":"Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":180,"requester_email":"nina_rodriguez@swiftroboticsl.example","assignee_id":8,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-07-30T23:48:49Z","resolved_at":"2026-08-04T16:40:49Z","closed_at":"2026-08-04T21:55:49Z","due_at":"2026-07-30T22:34:49Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":1728,"created_at":"2026-03-23T01:20:00Z","updated_at":"2026-03-28T19:49:00Z","number":"HD-11728","subject":"Delete my account","description":"Let me know if you need screenshots. Thanks in advance for looking into this. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":95,"requester_email":"ivy_ferrari@ambermotorssa.example","assignee_id":3,"team_id":1,"tags":["trial"],"first_response_at":"2026-03-23T17:40:00Z","resolved_at":"2026-03-27T14:03:00Z","closed_at":"2026-03-28T19:49:00Z","due_at":"2026-03-24T01:20:00Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1729,"created_at":"2026-03-28T22:23:49Z","updated_at":"2026-04-05T07:22:49Z","number":"HD-11729","subject":"Keyboard shortcut for new item","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","status":"closed","priority":"urgent","category":"feature","channel":"email","customer_id":291,"requester_email":"ivy_johnson@cobaltstudioll.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-04-01T09:43:49Z","resolved_at":"2026-04-02T12:54:49Z","closed_at":"2026-04-05T07:22:49Z","due_at":"2026-03-31T22:23:49Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1730,"created_at":"2026-03-21T16:18:42Z","updated_at":"2026-03-25T01:38:42Z","number":"HD-11730","subject":"Merge two accounts","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":269,"requester_email":"grace_park@primetradinglt.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-03-21T17:10:42Z","resolved_at":"2026-03-23T15:49:42Z","closed_at":"2026-03-25T01:38:42Z","due_at":"2026-03-21T17:18:42Z","sla_breached":false,"satisfaction":4,"message_count":5},{"id":1731,"created_at":"2026-08-08T12:35:51Z","updated_at":"2026-08-10T11:06:51Z","number":"HD-11731","subject":"Dark mode for the mobile app","description":"Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"feature","channel":"phone","customer_id":55,"requester_email":"mikkel_hall@brightstudiogm.example","assignee_id":7,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-08-09T04:39:51Z","resolved_at":"2026-08-10T11:06:51Z","closed_at":null,"due_at":"2026-08-11T12:35:51Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1732,"created_at":"2026-08-02T21:59:29Z","updated_at":"2026-08-08T08:51:29Z","number":"HD-11732","subject":"Merge two accounts","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":21,"requester_email":"henry_johnson@primesystemsin.example","assignee_id":1,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-08-03T00:58:29Z","resolved_at":"2026-08-06T14:18:29Z","closed_at":"2026-08-08T08:51:29Z","due_at":"2026-08-03T01:59:29Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1733,"created_at":"2026-07-15T22:05:20Z","updated_at":"2026-07-21T16:48:20Z","number":"HD-11733","subject":"Timezone off by one hour in the calendar","description":"Thanks in advance for looking into this. This started happening after the last update.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":212,"requester_email":"nicolas_morris@northmediasrl.example","assignee_id":14,"team_id":2,"tags":["mobile","follow-up"],"first_response_at":"2026-07-20T07:02:20Z","resolved_at":"2026-07-20T07:39:20Z","closed_at":"2026-07-21T16:48:20Z","due_at":"2026-07-18T22:05:20Z","sla_breached":true,"satisfaction":1,"message_count":3},{"id":1734,"created_at":"2026-04-19T16:36:06Z","updated_at":"2026-04-28T10:55:06Z","number":"HD-11734","subject":"Bulk edit for tags","description":"Is there a workaround in the meantime? Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"resolved","priority":"low","category":"feature","channel":"email","customer_id":67,"requester_email":"youssef_moore@silverdynamics.example","assignee_id":10,"team_id":1,"tags":["urgent","mobile"],"first_response_at":"2026-04-23T21:08:06Z","resolved_at":"2026-04-28T10:55:06Z","closed_at":null,"due_at":"2026-04-22T16:36:06Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1735,"created_at":"2026-08-16T00:31:18Z","updated_at":"2026-08-16T01:14:18Z","number":"HD-11735","subject":"Crash when opening a large report","description":"Happy to jump on a call if that helps.","status":"pending","priority":"normal","category":"bug","channel":"email","customer_id":109,"requester_email":"lucas_sanchez@brightsoftware.example","assignee_id":23,"team_id":4,"tags":["trial"],"first_response_at":"2026-08-16T01:14:18Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-16T01:31:18Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1736,"created_at":"2026-04-27T23:38:15Z","updated_at":"2026-05-05T18:38:15Z","number":"HD-11736","subject":"Timezone off by one hour in the calendar","description":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":125,"requester_email":"ravi_schneider@ironsupplysa.example","assignee_id":6,"team_id":1,"tags":["mobile","follow-up"],"first_response_at":"2026-04-29T11:38:15Z","resolved_at":"2026-05-03T15:28:15Z","closed_at":"2026-05-05T18:38:15Z","due_at":"2026-04-28T23:38:15Z","sla_breached":true,"satisfaction":2,"message_count":1},{"id":1737,"created_at":"2026-08-26T13:25:31Z","updated_at":"2026-08-31T22:49:31Z","number":"HD-11737","subject":"How do I change my payment method?","description":"It happens on both my laptop and my phone. This started happening after the last update.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":219,"requester_email":"sven_ferrari@pioneerpartner.example","assignee_id":20,"team_id":3,"tags":["follow-up"],"first_response_at":"2026-08-28T01:52:31Z","resolved_at":"2026-08-29T14:05:31Z","closed_at":"2026-08-31T22:49:31Z","due_at":"2026-08-27T13:25:31Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":1738,"created_at":"2026-09-01T05:46:12Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11738","subject":"Two-factor codes are rejected","description":"Here are the steps to reproduce it. Is there a workaround in the meantime? This started happening after the last update.","status":"pending","priority":"normal","category":"account","channel":"chat","customer_id":81,"requester_email":"nora_martinez@pioneeranalyti.example","assignee_id":11,"team_id":2,"tags":["mobile","api"],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":null,"closed_at":null,"due_at":"2026-09-02T05:46:12Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1739,"created_at":"2026-05-13T13:40:42Z","updated_at":"2026-05-18T02:00:42Z","number":"HD-11739","subject":"How do I change my payment method?","description":"Let me know if you need screenshots. This started happening after the last update. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":82,"requester_email":"fatima_mensah@silverenergyin.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-05-13T16:22:42Z","resolved_at":"2026-05-15T05:36:42Z","closed_at":"2026-05-18T02:00:42Z","due_at":"2026-05-14T13:40:42Z","sla_breached":false,"satisfaction":1,"message_count":3},{"id":1740,"created_at":"2026-06-06T07:23:28Z","updated_at":"2026-06-06T20:22:28Z","number":"HD-11740","subject":"Delete my account","description":"Thanks in advance for looking into this.","status":"resolved","priority":"urgent","category":"account","channel":"web","customer_id":105,"requester_email":"giulia_carter@pioneerrobotic.example","assignee_id":22,"team_id":4,"tags":["api"],"first_response_at":"2026-06-06T08:09:28Z","resolved_at":"2026-06-06T20:22:28Z","closed_at":null,"due_at":"2026-06-06T08:23:28Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1741,"created_at":"2026-08-21T00:13:00Z","updated_at":"2026-08-25T08:26:00Z","number":"HD-11741","subject":"How do I change my payment method?","description":"Happy to jump on a call if that helps.","status":"resolved","priority":"normal","category":"billing","channel":"api","customer_id":196,"requester_email":"maya_stewart@summittextiles.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-08-21T01:37:00Z","resolved_at":"2026-08-25T08:26:00Z","closed_at":null,"due_at":"2026-08-21T01:13:00Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1742,"created_at":"2026-05-01T17:07:59Z","updated_at":"2026-05-06T18:48:59Z","number":"HD-11742","subject":"Timezone off by one hour in the calendar","description":"Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"bug","channel":"chat","customer_id":19,"requester_email":"mia_evans@novaanalyticsg.example","assignee_id":12,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-05-01T19:39:59Z","resolved_at":"2026-05-05T09:08:59Z","closed_at":"2026-05-06T18:48:59Z","due_at":"2026-05-01T21:07:59Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1743,"created_at":"2026-08-20T21:22:58Z","updated_at":"2026-08-23T01:35:58Z","number":"HD-11743","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":29,"requester_email":"andres_clark@ambersoftwarea.example","assignee_id":5,"team_id":1,"tags":["follow-up","enterprise"],"first_response_at":"2026-08-22T08:02:58Z","resolved_at":"2026-08-22T09:27:58Z","closed_at":"2026-08-23T01:35:58Z","due_at":"2026-08-21T21:22:58Z","sla_breached":true,"satisfaction":5,"message_count":5},{"id":1744,"created_at":"2026-03-14T06:06:58Z","updated_at":"2026-03-17T06:55:58Z","number":"HD-11744","subject":"Change the email on my account","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":15,"team_id":2,"tags":["api","vip"],"first_response_at":"2026-03-15T03:21:58Z","resolved_at":"2026-03-16T00:56:58Z","closed_at":"2026-03-17T06:55:58Z","due_at":"2026-03-15T06:06:58Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1745,"created_at":"2026-05-25T23:48:57Z","updated_at":"2026-05-27T12:39:57Z","number":"HD-11745","subject":"Charged twice this month","description":"Happy to jump on a call if that helps.","status":"closed","priority":"urgent","category":"billing","channel":"web","customer_id":265,"requester_email":"mikkel_roberts@harbormediaag.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-05-26T23:01:57Z","resolved_at":"2026-05-27T02:39:57Z","closed_at":"2026-05-27T12:39:57Z","due_at":"2026-05-26T23:48:57Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1746,"created_at":"2026-05-31T10:43:34Z","updated_at":"2026-06-07T02:52:34Z","number":"HD-11746","subject":"Notifications arrive twice","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"bug","channel":"api","customer_id":282,"requester_email":"julian_dubois@primesystemslt.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-06-02T20:05:34Z","resolved_at":"2026-06-04T16:15:34Z","closed_at":"2026-06-07T02:52:34Z","due_at":"2026-06-03T10:43:34Z","sla_breached":false,"satisfaction":3,"message_count":2},{"id":1747,"created_at":"2026-04-16T18:17:28Z","updated_at":"2026-04-24T06:52:28Z","number":"HD-11747","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":273,"requester_email":"lucas_young@silvertradinga.example","assignee_id":3,"team_id":1,"tags":["api","enterprise"],"first_response_at":"2026-04-20T17:47:28Z","resolved_at":"2026-04-22T08:05:28Z","closed_at":"2026-04-24T06:52:28Z","due_at":"2026-04-19T18:17:28Z","sla_breached":true,"satisfaction":4,"message_count":3},{"id":1748,"created_at":"2026-08-27T20:00:17Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11748","subject":"Need a receipt for expense reporting","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":202,"requester_email":"camila_sato@primelabsgroup.example","assignee_id":18,"team_id":3,"tags":["enterprise"],"first_response_at":"2026-08-28T03:29:17Z","resolved_at":"2026-09-01T06:44:17Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-08-28T20:00:17Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1749,"created_at":"2026-07-11T17:21:19Z","updated_at":"2026-07-21T20:27:19Z","number":"HD-11749","subject":"Change the email on my account","description":"Here are the steps to reproduce it.","status":"closed","priority":"high","category":"account","channel":"api","customer_id":57,"requester_email":"aisha_stewart@cobaltworksllc.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-07-15T02:40:19Z","resolved_at":"2026-07-19T06:15:19Z","closed_at":"2026-07-21T20:27:19Z","due_at":"2026-07-14T17:21:19Z","sla_breached":true,"satisfaction":5,"message_count":5},{"id":1750,"created_at":"2026-04-08T10:26:13Z","updated_at":"2026-04-12T02:19:13Z","number":"HD-11750","subject":"Notifications arrive twice","description":"Is there a workaround in the meantime?","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":266,"requester_email":"adrian_sanchez@atlasenergyco.example","assignee_id":11,"team_id":2,"tags":["api"],"first_response_at":"2026-04-09T03:33:13Z","resolved_at":"2026-04-11T11:01:13Z","closed_at":"2026-04-12T02:19:13Z","due_at":"2026-04-09T10:26:13Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1751,"created_at":"2026-08-14T12:19:37Z","updated_at":"2026-08-19T17:28:37Z","number":"HD-11751","subject":"Change the email on my account","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":21,"requester_email":"henry_johnson@primesystemsin.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-14T14:36:37Z","resolved_at":"2026-08-19T04:41:37Z","closed_at":"2026-08-19T17:28:37Z","due_at":"2026-08-14T16:19:37Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1752,"created_at":"2026-08-27T19:29:27Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11752","subject":"Search returns no results for exact matches","description":"Is there a workaround in the meantime?","status":"closed","priority":"urgent","category":"bug","channel":"phone","customer_id":60,"requester_email":"rosa_schneider@cobaltstudiogm.example","assignee_id":23,"team_id":4,"tags":[],"first_response_at":"2026-08-27T20:11:27Z","resolved_at":"2026-08-31T20:10:27Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-08-27T20:29:27Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1753,"created_at":"2026-07-17T05:24:35Z","updated_at":"2026-07-23T12:24:35Z","number":"HD-11753","subject":"Charged twice this month","description":"This started happening after the last update. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"billing","channel":"phone","customer_id":266,"requester_email":"adrian_sanchez@atlasenergyco.example","assignee_id":19,"team_id":3,"tags":["billing"],"first_response_at":"2026-07-17T23:00:35Z","resolved_at":"2026-07-21T03:25:35Z","closed_at":"2026-07-23T12:24:35Z","due_at":"2026-07-18T05:24:35Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1754,"created_at":"2026-07-17T15:53:47Z","updated_at":"2026-07-21T02:40:47Z","number":"HD-11754","subject":"How to invite a read-only user","description":"Here are the steps to reproduce it.","status":"resolved","priority":"low","category":"howto","channel":"email","customer_id":283,"requester_email":"alice_torres@vertexlogistic.example","assignee_id":12,"team_id":2,"tags":["vip","api"],"first_response_at":"2026-07-17T18:01:47Z","resolved_at":"2026-07-21T02:40:47Z","closed_at":null,"due_at":"2026-07-20T15:53:47Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1755,"created_at":"2026-06-03T08:06:19Z","updated_at":"2026-06-08T11:23:19Z","number":"HD-11755","subject":"Timezone off by one hour in the calendar","description":"Let me know if you need screenshots. This started happening after the last update.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":6,"requester_email":"fatima_weber@northanalytics.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-06-03T08:42:19Z","resolved_at":"2026-06-07T17:20:19Z","closed_at":"2026-06-08T11:23:19Z","due_at":"2026-06-03T09:06:19Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1756,"created_at":"2026-06-18T18:07:08Z","updated_at":"2026-06-26T01:51:08Z","number":"HD-11756","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":55,"requester_email":"mikkel_hall@brightstudiogm.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-06-21T10:54:08Z","resolved_at":"2026-06-23T22:10:08Z","closed_at":"2026-06-26T01:51:08Z","due_at":"2026-06-21T18:07:08Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1757,"created_at":"2026-08-21T14:57:14Z","updated_at":"2026-08-22T13:56:14Z","number":"HD-11757","subject":"How do I set up SSO?","description":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots. Here are the steps to reproduce it.","status":"resolved","priority":"low","category":"howto","channel":"email","customer_id":220,"requester_email":"liam_rossi@northroboticsp.example","assignee_id":5,"team_id":1,"tags":["follow-up"],"first_response_at":"2026-08-21T16:20:14Z","resolved_at":"2026-08-22T13:56:14Z","closed_at":null,"due_at":"2026-08-21T18:57:14Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1758,"created_at":"2026-07-23T12:57:35Z","updated_at":"2026-07-24T03:08:35Z","number":"HD-11758","subject":"Cannot log in after password reset","description":"Not urgent, just wanted to flag it. Let me know if you need screenshots. This started happening after the last update.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":150,"requester_email":"arjun_ahmed@greensoftwarea.example","assignee_id":23,"team_id":4,"tags":[],"first_response_at":"2026-07-23T13:54:35Z","resolved_at":"2026-07-23T16:23:35Z","closed_at":"2026-07-24T03:08:35Z","due_at":"2026-07-23T13:57:35Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1759,"created_at":"2026-08-24T06:15:08Z","updated_at":"2026-08-27T21:55:08Z","number":"HD-11759","subject":"Shared saved filters","description":"Let me know if you need screenshots.","status":"resolved","priority":"normal","category":"feature","channel":"email","customer_id":188,"requester_email":"amara_lewis@clearstudioinc.example","assignee_id":14,"team_id":2,"tags":["web"],"first_response_at":"2026-08-24T08:16:08Z","resolved_at":"2026-08-27T21:55:08Z","closed_at":null,"due_at":"2026-08-24T10:15:08Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1760,"created_at":"2026-04-18T19:50:37Z","updated_at":"2026-04-22T05:07:37Z","number":"HD-11760","subject":"Need a receipt for expense reporting","description":"Not urgent, just wanted to flag it. Thanks in advance for looking into this. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":216,"requester_email":"amara_clark@deltadynamicsc.example","assignee_id":20,"team_id":3,"tags":["vip"],"first_response_at":"2026-04-18T20:37:37Z","resolved_at":"2026-04-20T10:01:37Z","closed_at":"2026-04-22T05:07:37Z","due_at":"2026-04-19T19:50:37Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1761,"created_at":"2026-05-09T14:09:24Z","updated_at":"2026-05-10T23:04:24Z","number":"HD-11761","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime? 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It happens on both my laptop and my phone. Here are the steps to reproduce it.","status":"pending","priority":"high","category":"account","channel":"chat","customer_id":117,"requester_email":"camila_brown@northroboticsg.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-08-16T03:33:47Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-16T06:41:47Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1764,"created_at":"2026-04-13T18:38:11Z","updated_at":"2026-04-17T00:35:11Z","number":"HD-11764","subject":"Export button does nothing","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"high","category":"bug","channel":"phone","customer_id":96,"requester_email":"camila_kim@atlaslogistics.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-04-13T23:42:11Z","resolved_at":"2026-04-16T08:00:11Z","closed_at":"2026-04-17T00:35:11Z","due_at":"2026-04-14T18:38:11Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1765,"created_at":"2026-05-06T19:48:54Z","updated_at":"2026-05-09T20:19:54Z","number":"HD-11765","subject":"Dashboard shows yesterday’s numbers","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":110,"requester_email":"sam_anderson@harborenergysr.example","assignee_id":14,"team_id":2,"tags":["urgent","api"],"first_response_at":"2026-05-07T01:45:54Z","resolved_at":"2026-05-09T18:35:54Z","closed_at":"2026-05-09T20:19:54Z","due_at":"2026-05-06T23:48:54Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1766,"created_at":"2026-05-01T10:19:06Z","updated_at":"2026-05-05T22:58:06Z","number":"HD-11766","subject":"How do I set up SSO?","description":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone. This started happening after the last update.","status":"resolved","priority":"normal","category":"howto","channel":"chat","customer_id":58,"requester_email":"priya_nelson@novamotorsgrou.example","assignee_id":4,"team_id":1,"tags":["web"],"first_response_at":"2026-05-03T00:20:06Z","resolved_at":"2026-05-05T22:58:06Z","closed_at":null,"due_at":"2026-05-04T10:19:06Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1767,"created_at":"2026-07-02T07:34:38Z","updated_at":"2026-07-07T07:09:38Z","number":"HD-11767","subject":"Webhooks on invoice paid","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":224,"requester_email":"freya_phillips@ambersoftwarea.example","assignee_id":22,"team_id":4,"tags":["billing"],"first_response_at":"2026-07-02T08:32:38Z","resolved_at":"2026-07-06T13:40:38Z","closed_at":"2026-07-07T07:09:38Z","due_at":"2026-07-02T08:34:38Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1768,"created_at":"2026-08-20T17:43:53Z","updated_at":"2026-08-20T17:43:53Z","number":"HD-11768","subject":"Cannot log in after password reset","description":"Happy to jump on a call if that helps.","status":"open","priority":"urgent","category":"account","channel":"web","customer_id":105,"requester_email":"giulia_carter@pioneerrobotic.example","assignee_id":null,"team_id":4,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-08-20T18:43:53Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1769,"created_at":"2026-06-11T16:10:21Z","updated_at":"2026-06-18T07:00:21Z","number":"HD-11769","subject":"Timezone off by one hour in the calendar","description":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":77,"requester_email":"mateo_williams@atlassoftwarel.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-06-13T05:40:21Z","resolved_at":"2026-06-16T20:25:21Z","closed_at":"2026-06-18T07:00:21Z","due_at":"2026-06-12T16:10:21Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1770,"created_at":"2026-03-10T03:20:49Z","updated_at":"2026-03-11T14:40:49Z","number":"HD-11770","subject":"Proration on the upgrade looks off","description":"This started happening after the last update. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":221,"requester_email":"ivy_lewis@greentextiless.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-03-10T03:59:49Z","resolved_at":"2026-03-11T04:39:49Z","closed_at":"2026-03-11T14:40:49Z","due_at":"2026-03-10T07:20:49Z","sla_breached":false,"satisfaction":1,"message_count":5},{"id":1771,"created_at":"2026-04-17T16:13:15Z","updated_at":"2026-04-17T21:44:15Z","number":"HD-11771","subject":"Timezone off by one hour in the calendar","description":"Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"pending","priority":"normal","category":"bug","channel":"web","customer_id":34,"requester_email":"ingrid_roberts@deltafarmsco.example","assignee_id":16,"team_id":2,"tags":["enterprise","urgent"],"first_response_at":"2026-04-17T21:44:15Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-17T20:13:15Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1772,"created_at":"2026-03-20T03:24:10Z","updated_at":"2026-03-23T18:25:10Z","number":"HD-11772","subject":"Refund not received","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":270,"requester_email":"grace_evans@ironlogisticsg.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-03-20T13:40:10Z","resolved_at":"2026-03-23T17:00:10Z","closed_at":"2026-03-23T18:25:10Z","due_at":"2026-03-23T03:24:10Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1773,"created_at":"2026-04-29T16:53:31Z","updated_at":"2026-05-05T19:08:31Z","number":"HD-11773","subject":"Two-factor codes are rejected","description":"It happens on both my laptop and my phone. Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":283,"requester_email":"alice_torres@vertexlogistic.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-30T08:41:31Z","resolved_at":"2026-05-05T06:14:31Z","closed_at":"2026-05-05T19:08:31Z","due_at":"2026-05-02T16:53:31Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1774,"created_at":"2026-03-20T23:31:03Z","updated_at":"2026-03-26T00:43:03Z","number":"HD-11774","subject":"Where are the API docs?","description":"Here are the steps to reproduce it. This started happening after the last update.","status":"closed","priority":"high","category":"howto","channel":"phone","customer_id":79,"requester_email":"emilia_mitchell@goldenenergygm.example","assignee_id":23,"team_id":4,"tags":[],"first_response_at":"2026-03-21T00:33:03Z","resolved_at":"2026-03-25T22:44:03Z","closed_at":"2026-03-26T00:43:03Z","due_at":"2026-03-21T00:31:03Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1775,"created_at":"2026-08-18T14:54:10Z","updated_at":"2026-08-19T18:35:10Z","number":"HD-11775","subject":"How do I set up SSO?","description":"Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":113,"requester_email":"adrian_brown@ambertextilesl.example","assignee_id":7,"team_id":1,"tags":["billing","legacy"],"first_response_at":"2026-08-18T15:19:10Z","resolved_at":"2026-08-19T01:29:10Z","closed_at":"2026-08-19T18:35:10Z","due_at":"2026-08-18T18:54:10Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1776,"created_at":"2026-06-02T14:13:30Z","updated_at":"2026-06-05T18:53:30Z","number":"HD-11776","subject":"Bulk edit for tags","description":"Happy to jump on a call if that helps. Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"feature","channel":"web","customer_id":62,"requester_email":"facundo_anderson@swiftmarinesrl.example","assignee_id":9,"team_id":1,"tags":["api","urgent"],"first_response_at":"2026-06-04T00:19:30Z","resolved_at":"2026-06-05T18:53:30Z","closed_at":null,"due_at":"2026-06-05T14:13:30Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1777,"created_at":"2026-03-24T19:58:37Z","updated_at":"2026-03-29T03:35:37Z","number":"HD-11777","subject":"Delete my account","description":"This started happening after the last update.","status":"closed","priority":"low","category":"account","channel":"phone","customer_id":233,"requester_email":"hannah_suzuki@brightenergyag.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-03-25T23:19:37Z","resolved_at":"2026-03-26T10:14:37Z","closed_at":"2026-03-29T03:35:37Z","due_at":"2026-03-25T19:58:37Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1778,"created_at":"2026-05-24T00:57:42Z","updated_at":"2026-05-28T09:22:42Z","number":"HD-11778","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":276,"requester_email":"gabriel_stewart@greenlabsgmbh.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-05-25T01:47:42Z","resolved_at":"2026-05-26T01:57:42Z","closed_at":"2026-05-28T09:22:42Z","due_at":"2026-05-25T00:57:42Z","sla_breached":true,"satisfaction":4,"message_count":5},{"id":1779,"created_at":"2026-08-04T00:31:46Z","updated_at":"2026-08-08T22:08:46Z","number":"HD-11779","subject":"Can I schedule reports?","description":"It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":293,"requester_email":"sven_russo@harbordynamics.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-08-04T20:15:46Z","resolved_at":"2026-08-06T20:54:46Z","closed_at":"2026-08-08T22:08:46Z","due_at":"2026-08-07T00:31:46Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1780,"created_at":"2026-05-08T09:41:14Z","updated_at":"2026-05-11T06:57:14Z","number":"HD-11780","subject":"Proration on the upgrade looks off","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","status":"closed","priority":"low","category":"billing","channel":"phone","customer_id":56,"requester_email":"sinead_turner@harbortradings.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-05-08T11:44:14Z","resolved_at":"2026-05-09T19:28:14Z","closed_at":"2026-05-11T06:57:14Z","due_at":"2026-05-08T13:41:14Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1781,"created_at":"2026-04-27T09:53:30Z","updated_at":"2026-05-04T06:01:30Z","number":"HD-11781","subject":"Export button does nothing","description":"Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":145,"requester_email":"valentina_tran@primeanalytics.example","assignee_id":10,"team_id":1,"tags":["legacy","enterprise"],"first_response_at":"2026-04-29T16:28:30Z","resolved_at":"2026-05-03T20:36:30Z","closed_at":"2026-05-04T06:01:30Z","due_at":"2026-04-30T09:53:30Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1782,"created_at":"2026-06-25T21:55:37Z","updated_at":"2026-06-30T07:51:37Z","number":"HD-11782","subject":"Locked out after too many attempts","description":"Thanks in advance for looking into this. Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":145,"requester_email":"valentina_tran@primeanalytics.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-06-28T23:27:37Z","resolved_at":"2026-06-30T07:51:37Z","closed_at":null,"due_at":"2026-06-28T21:55:37Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1783,"created_at":"2026-06-08T14:24:36Z","updated_at":"2026-06-10T07:59:36Z","number":"HD-11783","subject":"Timezone off by one hour in the calendar","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":62,"requester_email":"facundo_anderson@swiftmarinesrl.example","assignee_id":15,"team_id":2,"tags":["legacy","mobile"],"first_response_at":"2026-06-09T15:18:36Z","resolved_at":"2026-06-10T04:33:36Z","closed_at":"2026-06-10T07:59:36Z","due_at":"2026-06-11T14:24:36Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1784,"created_at":"2026-04-20T00:46:59Z","updated_at":"2026-04-24T17:16:59Z","number":"HD-11784","subject":"Crash when opening a large report","description":"Thanks in advance for looking into this. Let me know if you need screenshots.","status":"resolved","priority":"low","category":"bug","channel":"email","customer_id":139,"requester_email":"sofia_russo@ironlogisticss.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-04-20T05:27:59Z","resolved_at":"2026-04-24T17:16:59Z","closed_at":null,"due_at":"2026-04-20T04:46:59Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1785,"created_at":"2026-08-30T07:40:38Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11785","subject":"Dark mode for the mobile app","description":"Let me know if you need screenshots.","status":"resolved","priority":"high","category":"feature","channel":"email","customer_id":117,"requester_email":"camila_brown@northroboticsg.example","assignee_id":1,"team_id":1,"tags":["billing"],"first_response_at":"2026-09-01T12:00:00Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-09-02T07:40:38Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1786,"created_at":"2026-04-10T04:39:27Z","updated_at":"2026-04-11T19:05:27Z","number":"HD-11786","subject":"Merge two accounts","description":"This started happening after the last update. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":178,"requester_email":"priya_ferrari@ridgemotorsltd.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-04-10T16:47:27Z","resolved_at":"2026-04-11T04:36:27Z","closed_at":"2026-04-11T19:05:27Z","due_at":"2026-04-13T04:39:27Z","sla_breached":false,"satisfaction":3,"message_count":1},{"id":1787,"created_at":"2026-05-15T18:18:06Z","updated_at":"2026-05-23T13:41:06Z","number":"HD-11787","subject":"Webhooks on invoice paid","description":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":154,"requester_email":"grace_ahmed@pioneerworkspt.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-05-17T19:09:06Z","resolved_at":"2026-05-21T18:50:06Z","closed_at":"2026-05-23T13:41:06Z","due_at":"2026-05-18T18:18:06Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1788,"created_at":"2026-06-14T17:50:14Z","updated_at":"2026-06-17T22:58:14Z","number":"HD-11788","subject":"Invoice shows the wrong company name","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":238,"requester_email":"amara_adams@summitsystemsp.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-06-15T00:24:14Z","resolved_at":"2026-06-17T06:19:14Z","closed_at":"2026-06-17T22:58:14Z","due_at":"2026-06-17T17:50:14Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1789,"created_at":"2026-03-30T19:04:09Z","updated_at":"2026-04-05T09:16:09Z","number":"HD-11789","subject":"Two-factor codes are rejected","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":108,"requester_email":"max_ali@silverstudioll.example","assignee_id":15,"team_id":2,"tags":["trial"],"first_response_at":"2026-03-31T00:10:09Z","resolved_at":"2026-04-04T12:51:09Z","closed_at":"2026-04-05T09:16:09Z","due_at":"2026-03-30T23:04:09Z","sla_breached":true,"satisfaction":4,"message_count":6},{"id":1790,"created_at":"2026-06-18T17:24:18Z","updated_at":"2026-06-27T05:57:18Z","number":"HD-11790","subject":"Refund not received","description":"This started happening after the last update. Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":155,"requester_email":"hannah_stewart@vertexsupplylt.example","assignee_id":19,"team_id":3,"tags":["follow-up","web"],"first_response_at":"2026-06-22T11:28:18Z","resolved_at":"2026-06-24T14:09:18Z","closed_at":"2026-06-27T05:57:18Z","due_at":"2026-06-21T17:24:18Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1791,"created_at":"2026-07-13T08:26:38Z","updated_at":"2026-07-15T21:50:38Z","number":"HD-11791","subject":"Webhooks on invoice paid","description":"Is there a workaround in the meantime? Thanks in advance for looking into this.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":196,"requester_email":"maya_stewart@summittextiles.example","assignee_id":22,"team_id":4,"tags":["billing"],"first_response_at":"2026-07-13T08:34:38Z","resolved_at":"2026-07-13T14:35:38Z","closed_at":"2026-07-15T21:50:38Z","due_at":"2026-07-13T09:26:38Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1792,"created_at":"2026-04-11T21:04:24Z","updated_at":"2026-04-16T02:04:24Z","number":"HD-11792","subject":"Charged twice this month","description":"This started happening after the last update. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"billing","channel":"web","customer_id":254,"requester_email":"zoe_lopez@amberworksco.example","assignee_id":20,"team_id":3,"tags":["web","vip"],"first_response_at":"2026-04-11T21:21:24Z","resolved_at":"2026-04-15T06:48:24Z","closed_at":"2026-04-16T02:04:24Z","due_at":"2026-04-12T01:04:24Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1793,"created_at":"2026-04-12T11:06:49Z","updated_at":"2026-04-16T01:06:49Z","number":"HD-11793","subject":"Export button does nothing","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":48,"requester_email":"marco_young@clearlogistics.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-04-12T16:22:49Z","resolved_at":"2026-04-13T08:17:49Z","closed_at":"2026-04-16T01:06:49Z","due_at":"2026-04-12T15:06:49Z","sla_breached":true,"satisfaction":4,"message_count":4},{"id":1794,"created_at":"2026-08-15T20:10:19Z","updated_at":"2026-08-21T16:18:19Z","number":"HD-11794","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":224,"requester_email":"freya_phillips@ambersoftwarea.example","assignee_id":25,"team_id":4,"tags":[],"first_response_at":"2026-08-15T21:12:19Z","resolved_at":"2026-08-19T16:55:19Z","closed_at":"2026-08-21T16:18:19Z","due_at":"2026-08-15T21:10:19Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":1795,"created_at":"2026-05-08T03:59:42Z","updated_at":"2026-05-12T15:54:42Z","number":"HD-11795","subject":"Invoice shows the wrong company name","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent. This started happening after the last update.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":8,"requester_email":"youssef_evans@harbormarinegr.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-05-08T05:27:42Z","resolved_at":"2026-05-10T11:48:42Z","closed_at":"2026-05-12T15:54:42Z","due_at":"2026-05-08T04:59:42Z","sla_breached":true,"satisfaction":3,"message_count":3},{"id":1796,"created_at":"2026-08-16T04:50:01Z","updated_at":"2026-08-21T03:26:01Z","number":"HD-11796","subject":"Dashboard shows yesterday’s numbers","description":"I have already tried clearing the cache and signing in again. This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":36,"requester_email":"isabella_costa@pioneersoftwar.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-08-17T08:30:01Z","resolved_at":"2026-08-19T20:46:01Z","closed_at":"2026-08-21T03:26:01Z","due_at":"2026-08-19T04:50:01Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1797,"created_at":"2026-03-13T06:27:29Z","updated_at":"2026-03-15T18:20:29Z","number":"HD-11797","subject":"Export button does nothing","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":179,"requester_email":"sven_weber@cobaltsupplyin.example","assignee_id":11,"team_id":2,"tags":["follow-up","api"],"first_response_at":"2026-03-13T14:42:29Z","resolved_at":"2026-03-14T05:25:29Z","closed_at":"2026-03-15T18:20:29Z","due_at":"2026-03-16T06:27:29Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1798,"created_at":"2026-03-30T14:05:59Z","updated_at":"2026-04-03T20:03:59Z","number":"HD-11798","subject":"Exporting all my data","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":206,"requester_email":"kenji_mensah@deltafoodsgrou.example","assignee_id":12,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-03-31T02:22:59Z","resolved_at":"2026-04-02T16:41:59Z","closed_at":"2026-04-03T20:03:59Z","due_at":"2026-04-02T14:05:59Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1799,"created_at":"2026-05-16T23:42:17Z","updated_at":"2026-05-19T22:42:17Z","number":"HD-11799","subject":"Search returns no results for exact matches","description":"Not urgent, just wanted to flag it. Thanks in advance for looking into this. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":139,"requester_email":"sofia_russo@ironlogisticss.example","assignee_id":10,"team_id":1,"tags":["billing"],"first_response_at":"2026-05-17T04:51:17Z","resolved_at":"2026-05-17T20:03:17Z","closed_at":"2026-05-19T22:42:17Z","due_at":"2026-05-17T03:42:17Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":1800,"created_at":"2026-07-18T14:30:04Z","updated_at":"2026-07-21T10:01:04Z","number":"HD-11800","subject":"Shared saved filters","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":26,"requester_email":"mateo_harris@clearmotorsco.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-07-18T18:16:04Z","resolved_at":"2026-07-21T04:02:04Z","closed_at":"2026-07-21T10:01:04Z","due_at":"2026-07-18T18:30:04Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1801,"created_at":"2026-04-21T18:23:54Z","updated_at":"2026-04-27T12:43:54Z","number":"HD-11801","subject":"Export button does nothing","description":"Here are the steps to reproduce it. Let me know if you need screenshots. Is there a workaround in the meantime?","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":90,"requester_email":"joaquin_martinez@pioneeranalyti.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-04-23T02:49:54Z","resolved_at":"2026-04-27T08:24:54Z","closed_at":"2026-04-27T12:43:54Z","due_at":"2026-04-22T18:23:54Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":1802,"created_at":"2026-07-27T04:56:13Z","updated_at":"2026-08-02T04:49:13Z","number":"HD-11802","subject":"Bulk edit for tags","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"urgent","category":"feature","channel":"web","customer_id":295,"requester_email":"emma_young@northsupplyllc.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-07-27T10:08:13Z","resolved_at":"2026-07-31T19:49:13Z","closed_at":"2026-08-02T04:49:13Z","due_at":"2026-07-27T08:56:13Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1803,"created_at":"2026-04-18T04:57:34Z","updated_at":"2026-04-20T22:49:34Z","number":"HD-11803","subject":"Crash when opening a large report","description":"Here are the steps to reproduce it.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":243,"requester_email":"ines_harris@atlassoftwarec.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-04-18T20:47:34Z","resolved_at":"2026-04-19T17:54:34Z","closed_at":"2026-04-20T22:49:34Z","due_at":"2026-04-19T04:57:34Z","sla_breached":false,"satisfaction":5,"message_count":6},{"id":1804,"created_at":"2026-06-01T21:09:59Z","updated_at":"2026-06-06T07:13:59Z","number":"HD-11804","subject":"Proration on the upgrade looks off","description":"It happens on both my laptop and my phone. Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","status":"pending","priority":"high","category":"billing","channel":"email","customer_id":291,"requester_email":"ivy_johnson@cobaltstudioll.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-06-06T07:13:59Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-04T21:09:59Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1805,"created_at":"2026-08-14T21:41:56Z","updated_at":"2026-08-19T17:58:56Z","number":"HD-11805","subject":"Cannot log in after password reset","description":"Thanks in advance for looking into this.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":261,"requester_email":"layla_brown@silvermarinesr.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-08-14T22:50:56Z","resolved_at":"2026-08-18T03:20:56Z","closed_at":"2026-08-19T17:58:56Z","due_at":"2026-08-15T01:41:56Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1806,"created_at":"2026-08-30T18:02:04Z","updated_at":"2026-08-30T22:18:04Z","number":"HD-11806","subject":"Merge two accounts","description":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"high","category":"account","channel":"email","customer_id":221,"requester_email":"ivy_lewis@greentextiless.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-08-30T22:18:04Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-30T22:02:04Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1807,"created_at":"2026-06-30T15:14:13Z","updated_at":"2026-06-30T19:33:13Z","number":"HD-11807","subject":"Search returns no results for exact matches","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"pending","priority":"low","category":"bug","channel":"chat","customer_id":10,"requester_email":"marco_fernandez@harbortradinga.example","assignee_id":12,"team_id":2,"tags":["trial"],"first_response_at":"2026-06-30T19:33:13Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-30T19:14:13Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1808,"created_at":"2026-07-09T07:05:43Z","updated_at":"2026-07-12T07:58:43Z","number":"HD-11808","subject":"Need a receipt for expense reporting","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"urgent","category":"billing","channel":"email","customer_id":252,"requester_email":"daniel_roberts@novaroboticsin.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-07-10T00:50:43Z","resolved_at":"2026-07-11T07:23:43Z","closed_at":"2026-07-12T07:58:43Z","due_at":"2026-07-10T07:05:43Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1809,"created_at":"2026-07-17T21:27:18Z","updated_at":"2026-07-21T12:15:18Z","number":"HD-11809","subject":"Refund not received","description":"Happy to jump on a call if that helps. Let me know if you need screenshots.","status":"resolved","priority":"urgent","category":"billing","channel":"email","customer_id":256,"requester_email":"lucas_weber@ridgelabssrl.example","assignee_id":18,"team_id":3,"tags":["trial"],"first_response_at":"2026-07-19T02:50:18Z","resolved_at":"2026-07-21T12:15:18Z","closed_at":null,"due_at":"2026-07-18T21:27:18Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1810,"created_at":"2026-04-23T11:26:53Z","updated_at":"2026-04-25T18:45:53Z","number":"HD-11810","subject":"Dark mode for the mobile app","description":"Thanks in advance for looking into this. Here are the steps to reproduce it. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":265,"requester_email":"mikkel_roberts@harbormediaag.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-04-23T15:45:53Z","resolved_at":"2026-04-24T10:01:53Z","closed_at":"2026-04-25T18:45:53Z","due_at":"2026-04-24T11:26:53Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1811,"created_at":"2026-05-03T04:29:54Z","updated_at":"2026-05-07T10:49:54Z","number":"HD-11811","subject":"Timezone off by one hour in the calendar","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":158,"requester_email":"max_romero@vertexstudioag.example","assignee_id":24,"team_id":4,"tags":[],"first_response_at":"2026-05-03T04:56:54Z","resolved_at":"2026-05-05T02:01:54Z","closed_at":"2026-05-07T10:49:54Z","due_at":"2026-05-03T05:29:54Z","sla_breached":false,"satisfaction":3,"message_count":1},{"id":1812,"created_at":"2026-06-04T21:51:17Z","updated_at":"2026-06-06T04:33:17Z","number":"HD-11812","subject":"Delete my account","description":"This started happening after the last update. Is there a workaround in the meantime? Happy to jump on a call if that helps.","status":"pending","priority":"low","category":"account","channel":"email","customer_id":190,"requester_email":"noah_anderson@ridgedynamicsl.example","assignee_id":17,"team_id":2,"tags":["vip"],"first_response_at":"2026-06-06T04:33:17Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-05T21:51:17Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1813,"created_at":"2026-07-31T16:43:51Z","updated_at":"2026-08-05T20:15:51Z","number":"HD-11813","subject":"Can I schedule reports?","description":"It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"howto","channel":"chat","customer_id":247,"requester_email":"lucas_carter@ridgemotorssa.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-08-05T09:03:51Z","resolved_at":"2026-08-05T13:02:51Z","closed_at":"2026-08-05T20:15:51Z","due_at":"2026-08-03T16:43:51Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":1814,"created_at":"2026-07-31T20:30:02Z","updated_at":"2026-07-31T21:18:02Z","number":"HD-11814","subject":"Merge two accounts","description":"Let me know if you need screenshots. This started happening after the last update. I have already tried clearing the cache and signing in again.","status":"open","priority":"high","category":"account","channel":"api","customer_id":184,"requester_email":"declan_mensah@silvermediainc.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-07-31T21:18:02Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-31T21:30:02Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1815,"created_at":"2026-05-26T14:42:52Z","updated_at":"2026-05-29T23:17:52Z","number":"HD-11815","subject":"Webhooks on invoice paid","description":"It happens on both my laptop and my phone. Let me know if you need screenshots. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":253,"requester_email":"elena_hall@deltastudioinc.example","assignee_id":8,"team_id":1,"tags":[],"first_response_at":"2026-05-26T18:42:52Z","resolved_at":"2026-05-28T11:37:52Z","closed_at":"2026-05-29T23:17:52Z","due_at":"2026-05-26T18:42:52Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1816,"created_at":"2026-05-10T17:54:14Z","updated_at":"2026-05-14T19:33:14Z","number":"HD-11816","subject":"Proration on the upgrade looks off","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"normal","category":"billing","channel":"web","customer_id":101,"requester_email":"emma_okafor@cobaltmarinein.example","assignee_id":18,"team_id":3,"tags":["enterprise"],"first_response_at":"2026-05-10T20:39:14Z","resolved_at":"2026-05-14T19:33:14Z","closed_at":null,"due_at":"2026-05-10T21:54:14Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1817,"created_at":"2026-05-07T15:41:06Z","updated_at":"2026-05-09T12:57:06Z","number":"HD-11817","subject":"Delete my account","description":"This started happening after the last update.","status":"resolved","priority":"normal","category":"account","channel":"chat","customer_id":10,"requester_email":"marco_fernandez@harbortradinga.example","assignee_id":4,"team_id":1,"tags":["trial","legacy"],"first_response_at":"2026-05-07T21:40:06Z","resolved_at":"2026-05-09T12:57:06Z","closed_at":null,"due_at":"2026-05-07T19:41:06Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1818,"created_at":"2026-05-21T07:31:41Z","updated_at":"2026-05-24T12:32:41Z","number":"HD-11818","subject":"Need a receipt for expense reporting","description":"Not urgent, just wanted to flag it. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"email","customer_id":127,"requester_email":"aisha_perez@silversystemsa.example","assignee_id":18,"team_id":3,"tags":["trial"],"first_response_at":"2026-05-22T00:45:41Z","resolved_at":"2026-05-24T00:57:41Z","closed_at":"2026-05-24T12:32:41Z","due_at":"2026-05-22T07:31:41Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1819,"created_at":"2026-07-24T00:19:20Z","updated_at":"2026-07-27T00:30:20Z","number":"HD-11819","subject":"Crash when opening a large report","description":"Thanks in advance for looking into this.","status":"resolved","priority":"urgent","category":"bug","channel":"email","customer_id":233,"requester_email":"hannah_suzuki@brightenergyag.example","assignee_id":12,"team_id":2,"tags":["mobile"],"first_response_at":"2026-07-24T14:18:20Z","resolved_at":"2026-07-27T00:30:20Z","closed_at":null,"due_at":"2026-07-25T00:19:20Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1820,"created_at":"2026-07-10T08:55:08Z","updated_at":"2026-07-13T12:55:08Z","number":"HD-11820","subject":"Keyboard shortcut for new item","description":"Not urgent, just wanted to flag it. Let me know if you need screenshots. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":174,"requester_email":"anouk_schneider@primefoodsllc.example","assignee_id":2,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-07-10T10:32:08Z","resolved_at":"2026-07-10T18:43:08Z","closed_at":"2026-07-13T12:55:08Z","due_at":"2026-07-10T12:55:08Z","sla_breached":false,"satisfaction":3,"message_count":2},{"id":1821,"created_at":"2026-04-05T18:45:11Z","updated_at":"2026-04-11T04:40:11Z","number":"HD-11821","subject":"Delete my account","description":"Is there a workaround in the meantime?","status":"closed","priority":"high","category":"account","channel":"email","customer_id":231,"requester_email":"bruno_lefebvre@summitholdings.example","assignee_id":16,"team_id":2,"tags":["api","trial"],"first_response_at":"2026-04-06T21:16:11Z","resolved_at":"2026-04-08T06:44:11Z","closed_at":"2026-04-11T04:40:11Z","due_at":"2026-04-06T18:45:11Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":1822,"created_at":"2026-06-24T01:09:13Z","updated_at":"2026-06-24T06:55:13Z","number":"HD-11822","subject":"Setting up a custom domain","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"pending","priority":"normal","category":"howto","channel":"email","customer_id":26,"requester_email":"mateo_harris@clearmotorsco.example","assignee_id":10,"team_id":1,"tags":["mobile","urgent"],"first_response_at":"2026-06-24T06:55:13Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-24T05:09:13Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1823,"created_at":"2026-08-13T06:59:17Z","updated_at":"2026-08-16T12:45:17Z","number":"HD-11823","subject":"Setting up a custom domain","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":152,"requester_email":"clara_schneider@northlogistics.example","assignee_id":7,"team_id":1,"tags":["billing"],"first_response_at":"2026-08-13T22:50:17Z","resolved_at":"2026-08-14T14:27:17Z","closed_at":"2026-08-16T12:45:17Z","due_at":"2026-08-14T06:59:17Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1824,"created_at":"2026-08-11T23:37:33Z","updated_at":"2026-08-15T16:09:33Z","number":"HD-11824","subject":"How to invite a read-only user","description":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone. This started happening after the last update.","status":"resolved","priority":"normal","category":"howto","channel":"web","customer_id":120,"requester_email":"leon_sato@novaroboticssr.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-08-13T13:58:33Z","resolved_at":"2026-08-15T16:09:33Z","closed_at":null,"due_at":"2026-08-12T23:37:33Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1825,"created_at":"2026-08-29T09:51:38Z","updated_at":"2026-08-31T20:58:38Z","number":"HD-11825","subject":"Exporting all my data","description":"I have already tried clearing the cache and signing in again. This started happening after the last update.","status":"resolved","priority":"high","category":"howto","channel":"email","customer_id":112,"requester_email":"mateo_ferrari@swiftmarinesrl.example","assignee_id":22,"team_id":4,"tags":["vip"],"first_response_at":"2026-08-29T11:13:38Z","resolved_at":"2026-08-31T20:58:38Z","closed_at":null,"due_at":"2026-08-29T10:51:38Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1826,"created_at":"2026-05-18T11:08:36Z","updated_at":"2026-05-22T21:39:36Z","number":"HD-11826","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":269,"requester_email":"grace_park@primetradinglt.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-05-18T12:33:36Z","resolved_at":"2026-05-21T07:59:36Z","closed_at":"2026-05-22T21:39:36Z","due_at":"2026-05-18T12:08:36Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":1827,"created_at":"2026-05-13T01:14:29Z","updated_at":"2026-05-21T03:23:29Z","number":"HD-11827","subject":"Charged twice this month","description":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":154,"requester_email":"grace_ahmed@pioneerworkspt.example","assignee_id":21,"team_id":3,"tags":["urgent","billing"],"first_response_at":"2026-05-15T03:39:29Z","resolved_at":"2026-05-19T15:41:29Z","closed_at":"2026-05-21T03:23:29Z","due_at":"2026-05-16T01:14:29Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1828,"created_at":"2026-06-20T18:20:16Z","updated_at":"2026-06-24T09:43:16Z","number":"HD-11828","subject":"Crash when opening a large report","description":"Is there a workaround in the meantime? Thanks in advance for looking into this.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":3,"requester_email":"youssef_ali@brightlabsllc.example","assignee_id":17,"team_id":2,"tags":["vip"],"first_response_at":"2026-06-20T21:16:16Z","resolved_at":"2026-06-24T09:43:16Z","closed_at":null,"due_at":"2026-06-20T22:20:16Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1829,"created_at":"2026-07-01T17:38:30Z","updated_at":"2026-07-05T18:53:30Z","number":"HD-11829","subject":"Exporting all my data","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"howto","channel":"api","customer_id":111,"requester_email":"omar_silva@silversystemsp.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-07-01T18:50:30Z","resolved_at":"2026-07-02T20:31:30Z","closed_at":"2026-07-05T18:53:30Z","due_at":"2026-07-01T21:38:30Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1830,"created_at":"2026-04-28T06:23:09Z","updated_at":"2026-05-01T11:09:09Z","number":"HD-11830","subject":"Merge two accounts","description":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","status":"pending","priority":"low","category":"account","channel":"chat","customer_id":136,"requester_email":"isabella_brown@primeholdingsl.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-05-01T11:09:09Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-01T06:23:09Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1831,"created_at":"2026-03-25T04:49:41Z","updated_at":"2026-03-25T09:40:41Z","number":"HD-11831","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone.","status":"pending","priority":"normal","category":"bug","channel":"email","customer_id":53,"requester_email":"ingrid_rossi@harborenergylt.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-03-25T09:40:41Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-25T08:49:41Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1832,"created_at":"2026-06-13T06:07:21Z","updated_at":"2026-06-18T12:19:21Z","number":"HD-11832","subject":"Two-factor codes are rejected","description":"Is there a workaround in the meantime?","status":"closed","priority":"low","category":"account","channel":"phone","customer_id":123,"requester_email":"liam_anderson@vertexmediasrl.example","assignee_id":8,"team_id":1,"tags":["follow-up","vip"],"first_response_at":"2026-06-14T19:50:21Z","resolved_at":"2026-06-16T03:18:21Z","closed_at":"2026-06-18T12:19:21Z","due_at":"2026-06-14T06:07:21Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":1833,"created_at":"2026-08-10T04:29:51Z","updated_at":"2026-08-15T17:23:51Z","number":"HD-11833","subject":"How do I set up SSO?","description":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"high","category":"howto","channel":"email","customer_id":57,"requester_email":"aisha_stewart@cobaltworksllc.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-08-12T17:50:51Z","resolved_at":"2026-08-15T17:23:51Z","closed_at":null,"due_at":"2026-08-13T04:29:51Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1834,"created_at":"2026-06-12T11:55:13Z","updated_at":"2026-06-18T09:19:13Z","number":"HD-11834","subject":"Timezone off by one hour in the calendar","description":"It happens on both my laptop and my phone. Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":290,"requester_email":"emilia_johnson@primelogistics.example","assignee_id":7,"team_id":1,"tags":[],"first_response_at":"2026-06-16T22:02:13Z","resolved_at":"2026-06-18T09:19:13Z","closed_at":null,"due_at":"2026-06-15T11:55:13Z","sla_breached":true,"satisfaction":null,"message_count":6},{"id":1835,"created_at":"2026-05-21T12:09:25Z","updated_at":"2026-05-27T04:16:25Z","number":"HD-11835","subject":"Merge two accounts","description":"This started happening after the last update. It happens on both my laptop and my phone. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":64,"requester_email":"ravi_wilson@primefarmsptyl.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-05-21T22:41:25Z","resolved_at":"2026-05-25T06:58:25Z","closed_at":"2026-05-27T04:16:25Z","due_at":"2026-05-22T12:09:25Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1836,"created_at":"2026-07-26T03:24:55Z","updated_at":"2026-07-30T14:13:55Z","number":"HD-11836","subject":"Need a receipt for expense reporting","description":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"billing","channel":"email","customer_id":113,"requester_email":"adrian_brown@ambertextilesl.example","assignee_id":21,"team_id":3,"tags":[],"first_response_at":"2026-07-26T09:28:55Z","resolved_at":"2026-07-30T11:34:55Z","closed_at":"2026-07-30T14:13:55Z","due_at":"2026-07-26T07:24:55Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1837,"created_at":"2026-06-21T11:35:53Z","updated_at":"2026-06-24T10:17:53Z","number":"HD-11837","subject":"How do I change my payment method?","description":"Thanks in advance for looking into this. Is there a workaround in the meantime? It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"billing","channel":"chat","customer_id":126,"requester_email":"facundo_laurent@cobaltsystemsa.example","assignee_id":20,"team_id":3,"tags":["trial","web"],"first_response_at":"2026-06-21T15:17:53Z","resolved_at":"2026-06-23T21:01:53Z","closed_at":"2026-06-24T10:17:53Z","due_at":"2026-06-22T11:35:53Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1838,"created_at":"2026-06-10T17:10:41Z","updated_at":"2026-06-16T13:04:41Z","number":"HD-11838","subject":"Delete my account","description":"Thanks in advance for looking into this. Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"account","channel":"chat","customer_id":238,"requester_email":"amara_adams@summitsystemsp.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-06-12T22:50:41Z","resolved_at":"2026-06-16T03:54:41Z","closed_at":"2026-06-16T13:04:41Z","due_at":"2026-06-13T17:10:41Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1839,"created_at":"2026-07-06T14:17:27Z","updated_at":"2026-07-11T06:00:27Z","number":"HD-11839","subject":"Timezone off by one hour in the calendar","description":"Thanks in advance for looking into this. This started happening after the last update.","status":"resolved","priority":"normal","category":"bug","channel":"phone","customer_id":291,"requester_email":"ivy_johnson@cobaltstudioll.example","assignee_id":9,"team_id":1,"tags":["urgent"],"first_response_at":"2026-07-10T01:35:27Z","resolved_at":"2026-07-11T06:00:27Z","closed_at":null,"due_at":"2026-07-09T14:17:27Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1840,"created_at":"2026-04-23T21:50:36Z","updated_at":"2026-04-24T06:41:36Z","number":"HD-11840","subject":"Search returns no results for exact matches","description":"I have already tried clearing the cache and signing in again.","status":"pending","priority":"normal","category":"bug","channel":"email","customer_id":104,"requester_email":"ingrid_martinez@greenmediagrou.example","assignee_id":9,"team_id":1,"tags":["legacy","enterprise"],"first_response_at":"2026-04-24T06:41:36Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-24T21:50:36Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1841,"created_at":"2026-08-21T06:41:09Z","updated_at":"2026-08-22T15:58:09Z","number":"HD-11841","subject":"CSV import with custom columns","description":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":127,"requester_email":"aisha_perez@silversystemsa.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-08-21T19:50:09Z","resolved_at":"2026-08-22T02:30:09Z","closed_at":"2026-08-22T15:58:09Z","due_at":"2026-08-22T06:41:09Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1842,"created_at":"2026-08-16T10:45:14Z","updated_at":"2026-08-19T20:31:14Z","number":"HD-11842","subject":"Delete my account","description":"This started happening after the last update. Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":195,"requester_email":"rafael_muller@primemediasrl.example","assignee_id":6,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-08-16T20:36:14Z","resolved_at":"2026-08-19T19:17:14Z","closed_at":"2026-08-19T20:31:14Z","due_at":"2026-08-17T10:45:14Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1843,"created_at":"2026-03-25T11:08:00Z","updated_at":"2026-03-30T08:18:00Z","number":"HD-11843","subject":"Timezone off by one hour in the calendar","description":"Thanks in advance for looking into this.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":225,"requester_email":"lucia_rodriguez@swiftholdingsg.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-03-25T12:22:00Z","resolved_at":"2026-03-28T03:47:00Z","closed_at":"2026-03-30T08:18:00Z","due_at":"2026-03-25T12:08:00Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1844,"created_at":"2026-06-28T04:05:47Z","updated_at":"2026-06-28T05:40:47Z","number":"HD-11844","subject":"Where are the API docs?","description":"Not urgent, just wanted to flag it.","status":"resolved","priority":"high","category":"howto","channel":"email","customer_id":249,"requester_email":"anouk_tanaka@silverrobotics.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-06-28T04:13:47Z","resolved_at":"2026-06-28T05:40:47Z","closed_at":null,"due_at":"2026-06-28T08:05:47Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1845,"created_at":"2026-05-05T13:05:07Z","updated_at":"2026-05-07T22:23:07Z","number":"HD-11845","subject":"Export button does nothing","description":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"urgent","category":"bug","channel":"chat","customer_id":96,"requester_email":"camila_kim@atlaslogistics.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-05-06T04:10:07Z","resolved_at":"2026-05-07T22:23:07Z","closed_at":null,"due_at":"2026-05-06T13:05:07Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1846,"created_at":"2026-06-25T18:36:14Z","updated_at":"2026-06-29T05:45:14Z","number":"HD-11846","subject":"Refund not received","description":"Is there a workaround in the meantime? Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":140,"requester_email":"aisha_stewart@ambertextilesg.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-06-25T23:10:14Z","resolved_at":"2026-06-29T02:52:14Z","closed_at":"2026-06-29T05:45:14Z","due_at":"2026-06-25T22:36:14Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":1847,"created_at":"2026-07-28T04:51:14Z","updated_at":"2026-08-02T13:28:14Z","number":"HD-11847","subject":"Dashboard shows yesterday’s numbers","description":"Here are the steps to reproduce it. It happens on both my laptop and my phone. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":280,"requester_email":"marco_white@goldenstudioco.example","assignee_id":12,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-07-29T17:29:14Z","resolved_at":"2026-08-02T02:01:14Z","closed_at":"2026-08-02T13:28:14Z","due_at":"2026-07-31T04:51:14Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1848,"created_at":"2026-06-24T02:25:32Z","updated_at":"2026-07-01T00:03:32Z","number":"HD-11848","subject":"Dark mode for the mobile app","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"low","category":"feature","channel":"email","customer_id":121,"requester_email":"leon_schmidt@atlassystemssr.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-06-28T06:55:32Z","resolved_at":"2026-06-29T01:33:32Z","closed_at":"2026-07-01T00:03:32Z","due_at":"2026-06-27T02:25:32Z","sla_breached":true,"satisfaction":4,"message_count":5},{"id":1849,"created_at":"2026-05-21T22:00:26Z","updated_at":"2026-05-29T05:21:26Z","number":"HD-11849","subject":"Timezone off by one hour in the calendar","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-05-22T00:50:26Z","resolved_at":"2026-05-26T08:20:26Z","closed_at":"2026-05-29T05:21:26Z","due_at":"2026-05-22T02:00:26Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1850,"created_at":"2026-05-10T04:56:52Z","updated_at":"2026-05-15T00:09:52Z","number":"HD-11850","subject":"CSV import with custom columns","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"feature","channel":"web","customer_id":154,"requester_email":"grace_ahmed@pioneerworkspt.example","assignee_id":10,"team_id":1,"tags":["legacy","vip"],"first_response_at":"2026-05-10T08:18:52Z","resolved_at":"2026-05-13T13:07:52Z","closed_at":"2026-05-15T00:09:52Z","due_at":"2026-05-13T04:56:52Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1851,"created_at":"2026-06-28T01:04:02Z","updated_at":"2026-07-02T06:40:02Z","number":"HD-11851","subject":"Two-factor codes are rejected","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":223,"requester_email":"julian_white@greenroboticss.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-06-28T05:52:02Z","resolved_at":"2026-07-01T11:39:02Z","closed_at":"2026-07-02T06:40:02Z","due_at":"2026-06-28T05:04:02Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":1852,"created_at":"2026-04-21T13:09:51Z","updated_at":"2026-04-26T05:40:51Z","number":"HD-11852","subject":"Search returns no results for exact matches","description":"This started happening after the last update.","status":"resolved","priority":"urgent","category":"bug","channel":"email","customer_id":201,"requester_email":"tomas_wilson@pioneerworksin.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-04-22T10:52:51Z","resolved_at":"2026-04-26T05:40:51Z","closed_at":null,"due_at":"2026-04-22T13:09:51Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1853,"created_at":"2026-06-27T14:57:45Z","updated_at":"2026-06-28T17:17:45Z","number":"HD-11853","subject":"Locked out after too many attempts","description":"Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"account","channel":"chat","customer_id":10,"requester_email":"marco_fernandez@harbortradinga.example","assignee_id":16,"team_id":2,"tags":["follow-up","enterprise"],"first_response_at":"2026-06-27T19:41:45Z","resolved_at":"2026-06-27T22:23:45Z","closed_at":"2026-06-28T17:17:45Z","due_at":"2026-06-27T18:57:45Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1854,"created_at":"2026-04-16T22:14:44Z","updated_at":"2026-04-21T15:00:44Z","number":"HD-11854","subject":"Crash when opening a large report","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"phone","customer_id":224,"requester_email":"freya_phillips@ambersoftwarea.example","assignee_id":22,"team_id":4,"tags":["api"],"first_response_at":"2026-04-16T23:21:44Z","resolved_at":"2026-04-20T23:33:44Z","closed_at":"2026-04-21T15:00:44Z","due_at":"2026-04-16T23:14:44Z","sla_breached":true,"satisfaction":2,"message_count":2},{"id":1855,"created_at":"2026-05-12T13:02:01Z","updated_at":"2026-05-17T15:35:01Z","number":"HD-11855","subject":"Change the email on my account","description":"I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"account","channel":"email","customer_id":68,"requester_email":"layla_ali@swiftlogistics.example","assignee_id":13,"team_id":2,"tags":["legacy"],"first_response_at":"2026-05-14T01:46:01Z","resolved_at":"2026-05-17T15:35:01Z","closed_at":null,"due_at":"2026-05-15T13:02:01Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1856,"created_at":"2026-06-18T21:53:58Z","updated_at":"2026-06-22T02:59:58Z","number":"HD-11856","subject":"How to invite a read-only user","description":"Thanks in advance for looking into this. Here are the steps to reproduce it.","status":"resolved","priority":"high","category":"howto","channel":"web","customer_id":239,"requester_email":"youssef_anderson@cobalttextiles.example","assignee_id":23,"team_id":4,"tags":["web","trial"],"first_response_at":"2026-06-18T23:01:58Z","resolved_at":"2026-06-22T02:59:58Z","closed_at":null,"due_at":"2026-06-18T22:53:58Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1857,"created_at":"2026-07-24T18:09:46Z","updated_at":"2026-07-24T18:09:46Z","number":"HD-11857","subject":"Export button does nothing","description":"Happy to jump on a call if that helps. Let me know if you need screenshots. Here are the steps to reproduce it.","status":"open","priority":"urgent","category":"bug","channel":"email","customer_id":166,"requester_email":"ivy_fischer@brighttextiles.example","assignee_id":null,"team_id":1,"tags":[],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-07-27T18:09:46Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1858,"created_at":"2026-07-21T04:37:06Z","updated_at":"2026-07-25T08:44:06Z","number":"HD-11858","subject":"Notifications arrive twice","description":"Happy to jump on a call if that helps. It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":124,"requester_email":"sofia_jones@bluelabsltd.example","assignee_id":12,"team_id":2,"tags":["legacy"],"first_response_at":"2026-07-23T03:52:06Z","resolved_at":"2026-07-25T08:44:06Z","closed_at":null,"due_at":"2026-07-24T04:37:06Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1859,"created_at":"2026-05-20T20:04:12Z","updated_at":"2026-05-30T05:39:12Z","number":"HD-11859","subject":"Cannot log in after password reset","description":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":206,"requester_email":"kenji_mensah@deltafoodsgrou.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-05-24T22:12:12Z","resolved_at":"2026-05-29T21:30:12Z","closed_at":"2026-05-30T05:39:12Z","due_at":"2026-05-23T20:04:12Z","sla_breached":true,"satisfaction":3,"message_count":3},{"id":1860,"created_at":"2026-03-21T11:02:35Z","updated_at":"2026-03-25T08:49:35Z","number":"HD-11860","subject":"How do I change my payment method?","description":"Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"billing","channel":"web","customer_id":285,"requester_email":"oscar_rossi@cobaltenergyco.example","assignee_id":19,"team_id":3,"tags":["api"],"first_response_at":"2026-03-22T19:13:35Z","resolved_at":"2026-03-25T08:49:35Z","closed_at":null,"due_at":"2026-03-22T11:02:35Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1861,"created_at":"2026-07-29T15:17:15Z","updated_at":"2026-08-06T02:18:15Z","number":"HD-11861","subject":"Where are the API docs?","description":"Here are the steps to reproduce it.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":161,"requester_email":"ingrid_khan@clearworksgmbh.example","assignee_id":3,"team_id":1,"tags":["legacy","api"],"first_response_at":"2026-08-02T05:06:15Z","resolved_at":"2026-08-03T05:00:15Z","closed_at":"2026-08-06T02:18:15Z","due_at":"2026-08-01T15:17:15Z","sla_breached":true,"satisfaction":4,"message_count":6},{"id":1862,"created_at":"2026-03-15T21:30:14Z","updated_at":"2026-03-20T05:35:14Z","number":"HD-11862","subject":"Proration on the upgrade looks off","description":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":34,"requester_email":"ingrid_roberts@deltafarmsco.example","assignee_id":18,"team_id":3,"tags":["mobile"],"first_response_at":"2026-03-16T02:12:14Z","resolved_at":"2026-03-17T06:14:14Z","closed_at":"2026-03-20T05:35:14Z","due_at":"2026-03-16T01:30:14Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1863,"created_at":"2026-04-19T17:45:56Z","updated_at":"2026-04-22T02:25:56Z","number":"HD-11863","subject":"Two-factor codes are rejected","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":228,"requester_email":"maya_park@goldenpartners.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-04-20T00:09:56Z","resolved_at":"2026-04-20T12:28:56Z","closed_at":"2026-04-22T02:25:56Z","due_at":"2026-04-19T21:45:56Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1864,"created_at":"2026-06-07T19:35:01Z","updated_at":"2026-06-14T09:35:01Z","number":"HD-11864","subject":"Where are the API docs?","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":116,"requester_email":"sofia_rodriguez@goldentradingp.example","assignee_id":2,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-06-12T07:58:01Z","resolved_at":"2026-06-13T23:02:01Z","closed_at":"2026-06-14T09:35:01Z","due_at":"2026-06-10T19:35:01Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1865,"created_at":"2026-06-15T07:58:19Z","updated_at":"2026-06-17T23:53:19Z","number":"HD-11865","subject":"Notifications arrive twice","description":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"low","category":"bug","channel":"email","customer_id":48,"requester_email":"marco_young@clearlogistics.example","assignee_id":17,"team_id":2,"tags":["billing","follow-up"],"first_response_at":"2026-06-15T10:34:19Z","resolved_at":"2026-06-17T23:53:19Z","closed_at":null,"due_at":"2026-06-15T11:58:19Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1866,"created_at":"2026-07-17T07:10:31Z","updated_at":"2026-07-20T12:56:31Z","number":"HD-11866","subject":"Two-factor codes are rejected","description":"Let me know if you need screenshots. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":227,"requester_email":"aisha_white@silverfarmsco.example","assignee_id":12,"team_id":2,"tags":[],"first_response_at":"2026-07-18T21:21:31Z","resolved_at":"2026-07-19T05:10:31Z","closed_at":"2026-07-20T12:56:31Z","due_at":"2026-07-18T07:10:31Z","sla_breached":true,"satisfaction":1,"message_count":2},{"id":1867,"created_at":"2026-08-11T15:39:04Z","updated_at":"2026-08-18T07:27:04Z","number":"HD-11867","subject":"Where are the API docs?","description":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","status":"closed","priority":"low","category":"howto","channel":"phone","customer_id":43,"requester_email":"freya_park@atlasanalytics.example","assignee_id":15,"team_id":2,"tags":[],"first_response_at":"2026-08-11T19:37:04Z","resolved_at":"2026-08-16T12:40:04Z","closed_at":"2026-08-18T07:27:04Z","due_at":"2026-08-12T15:39:04Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1868,"created_at":"2026-04-24T21:25:36Z","updated_at":"2026-05-02T20:51:36Z","number":"HD-11868","subject":"Can I schedule reports?","description":"Here are the steps to reproduce it. Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"howto","channel":"email","customer_id":235,"requester_email":"tomas_suzuki@atlastextilesg.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-04-25T03:23:36Z","resolved_at":"2026-04-29T21:10:36Z","closed_at":"2026-05-02T20:51:36Z","due_at":"2026-04-25T01:25:36Z","sla_breached":true,"satisfaction":4,"message_count":1},{"id":1869,"created_at":"2026-04-09T10:03:45Z","updated_at":"2026-04-14T02:37:45Z","number":"HD-11869","subject":"Two-factor codes are rejected","description":"Thanks in advance for looking into this. 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Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":298,"requester_email":"mia_russo@goldenenergyag.example","assignee_id":5,"team_id":1,"tags":["api"],"first_response_at":"2026-08-11T14:59:48Z","resolved_at":"2026-08-12T12:21:48Z","closed_at":"2026-08-14T16:03:48Z","due_at":"2026-08-11T18:50:48Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":1878,"created_at":"2026-03-22T12:57:05Z","updated_at":"2026-03-26T20:27:05Z","number":"HD-11878","subject":"Crash when opening a large report","description":"Is there a workaround in the meantime? 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Is there a workaround in the meantime? Let me know if you need screenshots.","status":"pending","priority":"high","category":"feature","channel":"web","customer_id":280,"requester_email":"marco_white@goldenstudioco.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-05-09T23:31:37Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-09T02:29:37Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1902,"created_at":"2026-08-09T02:03:37Z","updated_at":"2026-08-14T11:30:37Z","number":"HD-11902","subject":"Crash when opening a large report","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"bug","channel":"api","customer_id":260,"requester_email":"grace_ferrari@blueworkssrl.example","assignee_id":15,"team_id":2,"tags":["mobile","trial"],"first_response_at":"2026-08-10T12:55:37Z","resolved_at":"2026-08-13T03:00:37Z","closed_at":"2026-08-14T11:30:37Z","due_at":"2026-08-10T02:03:37Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1903,"created_at":"2026-08-20T21:26:38Z","updated_at":"2026-08-21T21:52:38Z","number":"HD-11903","subject":"Dashboard shows yesterday’s numbers","description":"Here are the steps to reproduce it.","status":"pending","priority":"normal","category":"bug","channel":"web","customer_id":62,"requester_email":"facundo_anderson@swiftmarinesrl.example","assignee_id":3,"team_id":1,"tags":["mobile"],"first_response_at":"2026-08-21T21:52:38Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-23T21:26:38Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1904,"created_at":"2026-05-18T03:12:02Z","updated_at":"2026-05-20T23:34:02Z","number":"HD-11904","subject":"CSV import with custom columns","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":58,"requester_email":"priya_nelson@novamotorsgrou.example","assignee_id":14,"team_id":2,"tags":[],"first_response_at":"2026-05-19T09:24:02Z","resolved_at":"2026-05-19T14:49:02Z","closed_at":"2026-05-20T23:34:02Z","due_at":"2026-05-21T03:12:02Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1905,"created_at":"2026-07-12T16:23:22Z","updated_at":"2026-07-13T14:47:22Z","number":"HD-11905","subject":"Notifications arrive twice","description":"Here are the steps to reproduce it. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":116,"requester_email":"sofia_rodriguez@goldentradingp.example","assignee_id":16,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-07-13T04:15:22Z","resolved_at":"2026-07-13T12:53:22Z","closed_at":"2026-07-13T14:47:22Z","due_at":"2026-07-15T16:23:22Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1906,"created_at":"2026-07-25T23:10:42Z","updated_at":"2026-07-31T13:43:42Z","number":"HD-11906","subject":"Invoice shows the wrong company name","description":"Our whole team is affected, so this is fairly urgent. This started happening after the last update. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":264,"requester_email":"carolina_park@atlassupplyco.example","assignee_id":19,"team_id":3,"tags":[],"first_response_at":"2026-07-28T22:21:42Z","resolved_at":"2026-07-29T22:18:42Z","closed_at":"2026-07-31T13:43:42Z","due_at":"2026-07-28T23:10:42Z","sla_breached":false,"satisfaction":1,"message_count":2},{"id":1907,"created_at":"2026-03-23T22:19:39Z","updated_at":"2026-03-25T05:35:39Z","number":"HD-11907","subject":"Setting up a custom domain","description":"This started happening after the last update. Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","status":"open","priority":"normal","category":"howto","channel":"web","customer_id":84,"requester_email":"arjun_evans@atlasdynamicss.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-03-25T05:35:39Z","resolved_at":null,"closed_at":null,"due_at":"2026-03-24T22:19:39Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1908,"created_at":"2026-05-12T09:46:17Z","updated_at":"2026-05-20T23:44:17Z","number":"HD-11908","subject":"Bulk edit for tags","description":"Thanks in advance for looking into this. Let me know if you need screenshots.","status":"closed","priority":"high","category":"feature","channel":"chat","customer_id":44,"requester_email":"andres_lefebvre@vertexpartners.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-05-16T02:56:17Z","resolved_at":"2026-05-18T15:14:17Z","closed_at":"2026-05-20T23:44:17Z","due_at":"2026-05-15T09:46:17Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1909,"created_at":"2026-06-20T18:58:41Z","updated_at":"2026-06-27T02:48:41Z","number":"HD-11909","subject":"Dashboard shows yesterday’s numbers","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":166,"requester_email":"ivy_fischer@brighttextiles.example","assignee_id":12,"team_id":2,"tags":["enterprise"],"first_response_at":"2026-06-22T09:56:41Z","resolved_at":"2026-06-25T01:49:41Z","closed_at":"2026-06-27T02:48:41Z","due_at":"2026-06-23T18:58:41Z","sla_breached":false,"satisfaction":2,"message_count":3},{"id":1910,"created_at":"2026-05-20T10:10:59Z","updated_at":"2026-05-24T06:21:59Z","number":"HD-11910","subject":"Locked out after too many attempts","description":"Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":23,"requester_email":"mia_hill@pioneerholding.example","assignee_id":15,"team_id":2,"tags":["vip","urgent"],"first_response_at":"2026-05-21T08:20:59Z","resolved_at":"2026-05-23T05:00:59Z","closed_at":"2026-05-24T06:21:59Z","due_at":"2026-05-21T10:10:59Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1911,"created_at":"2026-06-25T06:20:04Z","updated_at":"2026-06-30T12:15:04Z","number":"HD-11911","subject":"Invoice shows the wrong company name","description":"Let me know if you need screenshots.","status":"closed","priority":"urgent","category":"billing","channel":"email","customer_id":153,"requester_email":"ava_hall@clearfarmsgrou.example","assignee_id":18,"team_id":3,"tags":["vip","urgent"],"first_response_at":"2026-06-25T12:39:04Z","resolved_at":"2026-06-28T16:00:04Z","closed_at":"2026-06-30T12:15:04Z","due_at":"2026-06-26T06:20:04Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1912,"created_at":"2026-04-01T21:38:13Z","updated_at":"2026-04-06T03:35:13Z","number":"HD-11912","subject":"Can I schedule reports?","description":"It happens on both my laptop and my phone. Here are the steps to reproduce it. Is there a workaround in the meantime?","status":"resolved","priority":"high","category":"howto","channel":"email","customer_id":257,"requester_email":"emilia_ali@vertexfoodsgro.example","assignee_id":5,"team_id":1,"tags":["mobile"],"first_response_at":"2026-04-02T16:48:13Z","resolved_at":"2026-04-06T03:35:13Z","closed_at":null,"due_at":"2026-04-02T21:38:13Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1913,"created_at":"2026-06-01T23:53:48Z","updated_at":"2026-06-04T14:12:48Z","number":"HD-11913","subject":"Where are the API docs?","description":"I have already tried clearing the cache and signing in again. This started happening after the last update. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":30,"requester_email":"olivia_kim@harborenergyin.example","assignee_id":23,"team_id":4,"tags":["urgent","billing"],"first_response_at":"2026-06-02T00:11:48Z","resolved_at":"2026-06-04T04:06:48Z","closed_at":"2026-06-04T14:12:48Z","due_at":"2026-06-02T00:53:48Z","sla_breached":false,"satisfaction":5,"message_count":6},{"id":1914,"created_at":"2026-06-25T05:07:17Z","updated_at":"2026-06-30T08:07:17Z","number":"HD-11914","subject":"Merge two accounts","description":"Happy to jump on a call if that helps.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":267,"requester_email":"alice_martinez@northmarineinc.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-06-26T19:16:17Z","resolved_at":"2026-06-28T12:53:17Z","closed_at":"2026-06-30T08:07:17Z","due_at":"2026-06-26T05:07:17Z","sla_breached":true,"satisfaction":null,"message_count":4},{"id":1915,"created_at":"2026-06-12T18:25:26Z","updated_at":"2026-06-19T05:16:26Z","number":"HD-11915","subject":"Where are the API docs?","description":"This started happening after the last update. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":144,"requester_email":"yuki_gonzalez@goldenmarinelt.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-06-13T17:11:26Z","resolved_at":"2026-06-18T13:17:26Z","closed_at":"2026-06-19T05:16:26Z","due_at":"2026-06-13T18:25:26Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1916,"created_at":"2026-08-03T20:05:11Z","updated_at":"2026-08-10T23:44:11Z","number":"HD-11916","subject":"Exporting all my data","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":204,"requester_email":"emilia_king@silverfarmsllc.example","assignee_id":7,"team_id":1,"tags":["urgent"],"first_response_at":"2026-08-03T23:05:11Z","resolved_at":"2026-08-08T13:20:11Z","closed_at":"2026-08-10T23:44:11Z","due_at":"2026-08-04T00:05:11Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1917,"created_at":"2026-08-19T08:27:13Z","updated_at":"2026-08-22T00:47:13Z","number":"HD-11917","subject":"Crash when opening a large report","description":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":79,"requester_email":"emilia_mitchell@goldenenergygm.example","assignee_id":22,"team_id":4,"tags":[],"first_response_at":"2026-08-19T09:27:13Z","resolved_at":"2026-08-22T00:47:13Z","closed_at":null,"due_at":"2026-08-19T09:27:13Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1918,"created_at":"2026-06-08T01:20:03Z","updated_at":"2026-06-15T09:35:03Z","number":"HD-11918","subject":"Cannot log in after password reset","description":"This started happening after the last update.","status":"closed","priority":"normal","category":"account","channel":"chat","customer_id":124,"requester_email":"sofia_jones@bluelabsltd.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-06-08T19:58:03Z","resolved_at":"2026-06-13T06:14:03Z","closed_at":"2026-06-15T09:35:03Z","due_at":"2026-06-11T01:20:03Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1919,"created_at":"2026-03-27T00:05:07Z","updated_at":"2026-03-30T19:23:07Z","number":"HD-11919","subject":"Can I schedule reports?","description":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime? Here are the steps to reproduce it.","status":"closed","priority":"urgent","category":"howto","channel":"web","customer_id":237,"requester_email":"paula_rodriguez@bluefoodsgmbh.example","assignee_id":12,"team_id":2,"tags":["api","enterprise"],"first_response_at":"2026-03-27T02:58:07Z","resolved_at":"2026-03-30T03:02:07Z","closed_at":"2026-03-30T19:23:07Z","due_at":"2026-03-27T04:05:07Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1920,"created_at":"2026-04-21T23:47:38Z","updated_at":"2026-04-25T22:09:38Z","number":"HD-11920","subject":"Keyboard shortcut for new item","description":"Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":39,"requester_email":"nicolas_muller@northmotorsltd.example","assignee_id":11,"team_id":2,"tags":["follow-up"],"first_response_at":"2026-04-23T05:01:38Z","resolved_at":"2026-04-25T11:57:38Z","closed_at":"2026-04-25T22:09:38Z","due_at":"2026-04-24T23:47:38Z","sla_breached":false,"satisfaction":3,"message_count":4},{"id":1921,"created_at":"2026-04-09T05:16:20Z","updated_at":"2026-04-14T14:49:20Z","number":"HD-11921","subject":"Two-factor codes are rejected","description":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":120,"requester_email":"leon_sato@novaroboticssr.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-04-09T08:32:20Z","resolved_at":"2026-04-12T08:50:20Z","closed_at":"2026-04-14T14:49:20Z","due_at":"2026-04-10T05:16:20Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1922,"created_at":"2026-03-20T14:56:47Z","updated_at":"2026-03-27T00:37:47Z","number":"HD-11922","subject":"Search returns no results for exact matches","description":"Is there a workaround in the meantime?","status":"closed","priority":"low","category":"bug","channel":"web","customer_id":236,"requester_email":"diego_fischer@pioneermotorsc.example","assignee_id":2,"team_id":1,"tags":["web"],"first_response_at":"2026-03-20T15:11:47Z","resolved_at":"2026-03-25T13:31:47Z","closed_at":"2026-03-27T00:37:47Z","due_at":"2026-03-20T18:56:47Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":1923,"created_at":"2026-08-31T22:42:00Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11923","subject":"How do I set up SSO?","description":"Happy to jump on a call if that helps. This started happening after the last update.","status":"resolved","priority":"normal","category":"howto","channel":"chat","customer_id":55,"requester_email":"mikkel_hall@brightstudiogm.example","assignee_id":2,"team_id":1,"tags":["legacy"],"first_response_at":"2026-09-01T09:20:00Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-09-03T22:42:00Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1924,"created_at":"2026-08-31T21:21:37Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11924","subject":"Setting up a custom domain","description":"I have already tried clearing the cache and signing in again. This started happening after the last update.","status":"resolved","priority":"high","category":"howto","channel":"email","customer_id":56,"requester_email":"sinead_turner@harbortradings.example","assignee_id":9,"team_id":1,"tags":["billing"],"first_response_at":"2026-09-01T02:02:37Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":null,"due_at":"2026-09-01T01:21:37Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1925,"created_at":"2026-07-15T01:34:57Z","updated_at":"2026-07-15T02:28:57Z","number":"HD-11925","subject":"Setting up a custom domain","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"open","priority":"high","category":"howto","channel":"email","customer_id":263,"requester_email":"felix_perez@northpartnersi.example","assignee_id":24,"team_id":4,"tags":["enterprise"],"first_response_at":"2026-07-15T02:28:57Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-15T02:34:57Z","sla_breached":false,"satisfaction":null,"message_count":6},{"id":1926,"created_at":"2026-07-10T18:11:33Z","updated_at":"2026-07-13T10:52:33Z","number":"HD-11926","subject":"Webhooks on invoice paid","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":211,"requester_email":"priya_russo@greenpartnerss.example","assignee_id":1,"team_id":1,"tags":["billing","mobile"],"first_response_at":"2026-07-10T21:20:33Z","resolved_at":"2026-07-11T15:41:33Z","closed_at":"2026-07-13T10:52:33Z","due_at":"2026-07-10T22:11:33Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1927,"created_at":"2026-03-21T22:50:25Z","updated_at":"2026-04-01T08:00:25Z","number":"HD-11927","subject":"Webhooks on invoice paid","description":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":103,"requester_email":"renata_tanaka@amberenergysrl.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-03-25T06:09:25Z","resolved_at":"2026-03-29T14:48:25Z","closed_at":"2026-04-01T08:00:25Z","due_at":"2026-03-24T22:50:25Z","sla_breached":true,"satisfaction":3,"message_count":2},{"id":1928,"created_at":"2026-08-05T05:48:35Z","updated_at":"2026-08-07T22:50:35Z","number":"HD-11928","subject":"Export button does nothing","description":"Is there a workaround in the meantime? Let me know if you need screenshots. This started happening after the last update.","status":"closed","priority":"low","category":"bug","channel":"phone","customer_id":130,"requester_email":"nicolas_stewart@vertexholdings.example","assignee_id":16,"team_id":2,"tags":[],"first_response_at":"2026-08-05T15:01:35Z","resolved_at":"2026-08-06T01:38:35Z","closed_at":"2026-08-07T22:50:35Z","due_at":"2026-08-06T05:48:35Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1929,"created_at":"2026-04-27T17:20:53Z","updated_at":"2026-04-28T14:22:53Z","number":"HD-11929","subject":"Shared saved filters","description":"It happens on both my laptop and my phone. This started happening after the last update.","status":"resolved","priority":"high","category":"feature","channel":"web","customer_id":263,"requester_email":"felix_perez@northpartnersi.example","assignee_id":22,"team_id":4,"tags":["api"],"first_response_at":"2026-04-27T17:38:53Z","resolved_at":"2026-04-28T14:22:53Z","closed_at":null,"due_at":"2026-04-27T18:20:53Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1930,"created_at":"2026-06-01T13:29:10Z","updated_at":"2026-06-06T22:42:10Z","number":"HD-11930","subject":"Delete my account","description":"Our whole team is affected, so this is fairly urgent.","status":"resolved","priority":"low","category":"account","channel":"email","customer_id":282,"requester_email":"julian_dubois@primesystemslt.example","assignee_id":10,"team_id":1,"tags":["mobile"],"first_response_at":"2026-06-04T23:28:10Z","resolved_at":"2026-06-06T22:42:10Z","closed_at":null,"due_at":"2026-06-04T13:29:10Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1931,"created_at":"2026-08-02T18:30:36Z","updated_at":"2026-08-02T22:49:36Z","number":"HD-11931","subject":"CSV import with custom columns","description":"It happens on both my laptop and my phone.","status":"pending","priority":"normal","category":"feature","channel":"email","customer_id":11,"requester_email":"camila_miller@greendynamicsg.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-08-02T22:49:36Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-02T22:30:36Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1932,"created_at":"2026-07-11T14:06:18Z","updated_at":"2026-07-14T10:20:18Z","number":"HD-11932","subject":"Search returns no results for exact matches","description":"Happy to jump on a call if that helps.","status":"resolved","priority":"high","category":"bug","channel":"chat","customer_id":154,"requester_email":"grace_ahmed@pioneerworkspt.example","assignee_id":16,"team_id":2,"tags":["legacy","vip"],"first_response_at":"2026-07-13T22:57:18Z","resolved_at":"2026-07-14T10:20:18Z","closed_at":null,"due_at":"2026-07-14T14:06:18Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1933,"created_at":"2026-06-15T05:03:18Z","updated_at":"2026-06-22T15:17:18Z","number":"HD-11933","subject":"Charged twice this month","description":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"billing","channel":"web","customer_id":78,"requester_email":"adrian_davis@deltaroboticsp.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-06-15T19:03:18Z","resolved_at":"2026-06-20T17:58:18Z","closed_at":"2026-06-22T15:17:18Z","due_at":"2026-06-16T05:03:18Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1934,"created_at":"2026-06-23T18:23:59Z","updated_at":"2026-06-23T18:23:59Z","number":"HD-11934","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this. Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"open","priority":"normal","category":"bug","channel":"api","customer_id":58,"requester_email":"priya_nelson@novamotorsgrou.example","assignee_id":null,"team_id":2,"tags":["web","urgent"],"first_response_at":null,"resolved_at":null,"closed_at":null,"due_at":"2026-06-26T18:23:59Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1935,"created_at":"2026-08-26T18:54:22Z","updated_at":"2026-08-27T11:56:22Z","number":"HD-11935","subject":"Webhooks on invoice paid","description":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":20,"requester_email":"emilia_phillips@clearfoodsltd.example","assignee_id":9,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-08-27T05:40:22Z","resolved_at":"2026-08-27T06:20:22Z","closed_at":"2026-08-27T11:56:22Z","due_at":"2026-08-27T18:54:22Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1936,"created_at":"2026-04-22T10:28:32Z","updated_at":"2026-04-25T15:30:32Z","number":"HD-11936","subject":"How do I change my payment method?","description":"This started happening after the last update. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"billing","channel":"web","customer_id":280,"requester_email":"marco_white@goldenstudioco.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-04-25T09:14:32Z","resolved_at":"2026-04-25T13:59:32Z","closed_at":"2026-04-25T15:30:32Z","due_at":"2026-04-25T10:28:32Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1937,"created_at":"2026-03-10T06:02:48Z","updated_at":"2026-03-13T00:31:48Z","number":"HD-11937","subject":"Locked out after too many attempts","description":"This started happening after the last update. Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","status":"resolved","priority":"low","category":"account","channel":"web","customer_id":16,"requester_email":"ava_russo@vertexstudioag.example","assignee_id":13,"team_id":2,"tags":["mobile"],"first_response_at":"2026-03-10T11:09:48Z","resolved_at":"2026-03-13T00:31:48Z","closed_at":null,"due_at":"2026-03-10T10:02:48Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1938,"created_at":"2026-05-22T00:01:20Z","updated_at":"2026-05-27T01:15:20Z","number":"HD-11938","subject":"Can I schedule reports?","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":297,"requester_email":"hannah_scott@goldenanalytic.example","assignee_id":4,"team_id":1,"tags":["billing"],"first_response_at":"2026-05-22T16:21:20Z","resolved_at":"2026-05-24T14:59:20Z","closed_at":"2026-05-27T01:15:20Z","due_at":"2026-05-23T00:01:20Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1939,"created_at":"2026-05-22T10:48:19Z","updated_at":"2026-05-26T13:09:19Z","number":"HD-11939","subject":"Search returns no results for exact matches","description":"It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":141,"requester_email":"ava_perez@clearanalytics.example","assignee_id":14,"team_id":2,"tags":["api","trial"],"first_response_at":"2026-05-22T13:40:19Z","resolved_at":"2026-05-24T09:02:19Z","closed_at":"2026-05-26T13:09:19Z","due_at":"2026-05-22T14:48:19Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1940,"created_at":"2026-07-08T15:12:39Z","updated_at":"2026-07-17T06:41:39Z","number":"HD-11940","subject":"Exporting all my data","description":"Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":94,"requester_email":"elena_young@harbortextiles.example","assignee_id":5,"team_id":1,"tags":["vip","billing"],"first_response_at":"2026-07-10T03:49:39Z","resolved_at":"2026-07-15T01:44:39Z","closed_at":"2026-07-17T06:41:39Z","due_at":"2026-07-09T15:12:39Z","sla_breached":true,"satisfaction":5,"message_count":4},{"id":1941,"created_at":"2026-07-28T14:15:04Z","updated_at":"2026-07-28T15:08:04Z","number":"HD-11941","subject":"Crash when opening a large report","description":"Let me know if you need screenshots. Here are the steps to reproduce it.","status":"pending","priority":"normal","category":"bug","channel":"web","customer_id":150,"requester_email":"arjun_ahmed@greensoftwarea.example","assignee_id":24,"team_id":4,"tags":[],"first_response_at":"2026-07-28T15:08:04Z","resolved_at":null,"closed_at":null,"due_at":"2026-07-28T15:15:04Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1942,"created_at":"2026-05-10T04:23:16Z","updated_at":"2026-05-11T23:11:16Z","number":"HD-11942","subject":"Dashboard shows yesterday’s numbers","description":"Not urgent, just wanted to flag it. This started happening after the last update. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"chat","customer_id":269,"requester_email":"grace_park@primetradinglt.example","assignee_id":25,"team_id":4,"tags":["trial","urgent"],"first_response_at":"2026-05-10T05:35:16Z","resolved_at":"2026-05-11T21:57:16Z","closed_at":"2026-05-11T23:11:16Z","due_at":"2026-05-10T05:23:16Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1943,"created_at":"2026-04-21T08:48:59Z","updated_at":"2026-04-27T13:41:59Z","number":"HD-11943","subject":"Timezone off by one hour in the calendar","description":"I have already tried clearing the cache and signing in again.","status":"resolved","priority":"normal","category":"bug","channel":"email","customer_id":70,"requester_email":"santiago_ahmed@ambertextilesl.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-04-25T07:44:59Z","resolved_at":"2026-04-27T13:41:59Z","closed_at":null,"due_at":"2026-04-24T08:48:59Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1944,"created_at":"2026-04-29T09:36:19Z","updated_at":"2026-05-03T11:42:19Z","number":"HD-11944","subject":"Shared saved filters","description":"Here are the steps to reproduce it. Not urgent, just wanted to flag it. This started happening after the last update.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":103,"requester_email":"renata_tanaka@amberenergysrl.example","assignee_id":3,"team_id":1,"tags":["api","follow-up"],"first_response_at":"2026-04-30T05:59:19Z","resolved_at":"2026-05-01T09:43:19Z","closed_at":"2026-05-03T11:42:19Z","due_at":"2026-05-02T09:36:19Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1945,"created_at":"2026-05-21T00:38:32Z","updated_at":"2026-05-25T22:24:32Z","number":"HD-11945","subject":"Invoice shows the wrong company name","description":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"billing","channel":"api","customer_id":232,"requester_email":"santiago_davis@amberworksgmbh.example","assignee_id":21,"team_id":3,"tags":["vip"],"first_response_at":"2026-05-22T07:28:32Z","resolved_at":"2026-05-23T04:35:32Z","closed_at":"2026-05-25T22:24:32Z","due_at":"2026-05-24T00:38:32Z","sla_breached":false,"satisfaction":5,"message_count":2},{"id":1946,"created_at":"2026-03-30T18:57:26Z","updated_at":"2026-04-06T01:44:26Z","number":"HD-11946","subject":"Can I schedule reports?","description":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"howto","channel":"web","customer_id":120,"requester_email":"leon_sato@novaroboticssr.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-04-01T02:27:26Z","resolved_at":"2026-04-04T06:48:26Z","closed_at":"2026-04-06T01:44:26Z","due_at":"2026-03-31T18:57:26Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1947,"created_at":"2026-07-23T22:48:18Z","updated_at":"2026-07-25T13:52:18Z","number":"HD-11947","subject":"Timezone off by one hour in the calendar","description":"This started happening after the last update. Is there a workaround in the meantime?","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":128,"requester_email":"julian_romero@summitmedialtd.example","assignee_id":23,"team_id":4,"tags":[],"first_response_at":"2026-07-24T00:01:18Z","resolved_at":"2026-07-25T13:52:18Z","closed_at":null,"due_at":"2026-07-23T23:48:18Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1948,"created_at":"2026-04-06T04:03:21Z","updated_at":"2026-04-07T12:28:21Z","number":"HD-11948","subject":"Locked out after too many attempts","description":"Let me know if you need screenshots.","status":"pending","priority":"normal","category":"account","channel":"web","customer_id":17,"requester_email":"liam_roberts@vertexlabsltd.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-04-07T12:28:21Z","resolved_at":null,"closed_at":null,"due_at":"2026-04-07T04:03:21Z","sla_breached":true,"satisfaction":null,"message_count":5},{"id":1949,"created_at":"2026-08-30T11:26:14Z","updated_at":"2026-08-30T14:04:14Z","number":"HD-11949","subject":"Search returns no results for exact matches","description":"I have already tried clearing the cache and signing in again.","status":"pending","priority":"high","category":"bug","channel":"email","customer_id":292,"requester_email":"hugo_turner@clearmediaptyl.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-08-30T14:04:14Z","resolved_at":null,"closed_at":null,"due_at":"2026-08-30T15:26:14Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1950,"created_at":"2026-07-18T08:04:31Z","updated_at":"2026-07-20T20:16:31Z","number":"HD-11950","subject":"Timezone off by one hour in the calendar","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"bug","channel":"chat","customer_id":191,"requester_email":"marco_roberts@clearworksptyl.example","assignee_id":23,"team_id":4,"tags":["web"],"first_response_at":"2026-07-18T09:36:31Z","resolved_at":"2026-07-19T21:45:31Z","closed_at":"2026-07-20T20:16:31Z","due_at":"2026-07-18T09:04:31Z","sla_breached":true,"satisfaction":5,"message_count":3},{"id":1951,"created_at":"2026-04-17T12:37:44Z","updated_at":"2026-04-25T14:23:44Z","number":"HD-11951","subject":"Exporting all my data","description":"I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"howto","channel":"web","customer_id":136,"requester_email":"isabella_brown@primeholdingsl.example","assignee_id":3,"team_id":1,"tags":["urgent","follow-up"],"first_response_at":"2026-04-20T16:29:44Z","resolved_at":"2026-04-24T15:10:44Z","closed_at":"2026-04-25T14:23:44Z","due_at":"2026-04-20T12:37:44Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1952,"created_at":"2026-04-13T19:51:28Z","updated_at":"2026-04-15T09:42:28Z","number":"HD-11952","subject":"Two-factor codes are rejected","description":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","status":"closed","priority":"low","category":"account","channel":"email","customer_id":173,"requester_email":"gabriel_sato@atlasstudiollc.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-04-14T15:20:28Z","resolved_at":"2026-04-15T01:08:28Z","closed_at":"2026-04-15T09:42:28Z","due_at":"2026-04-14T19:51:28Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1953,"created_at":"2026-08-17T20:15:06Z","updated_at":"2026-08-21T08:24:06Z","number":"HD-11953","subject":"Cannot log in after password reset","description":"Thanks in advance for looking into this. This started happening after the last update.","status":"closed","priority":"high","category":"account","channel":"email","customer_id":219,"requester_email":"sven_ferrari@pioneerpartner.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-08-19T07:38:06Z","resolved_at":"2026-08-21T01:56:06Z","closed_at":"2026-08-21T08:24:06Z","due_at":"2026-08-18T20:15:06Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":1954,"created_at":"2026-07-29T02:17:17Z","updated_at":"2026-08-08T01:49:17Z","number":"HD-11954","subject":"Webhooks on invoice paid","description":"Let me know if you need screenshots.","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":149,"requester_email":"nina_okafor@primeanalytics.example","assignee_id":3,"team_id":1,"tags":[],"first_response_at":"2026-08-01T15:00:17Z","resolved_at":"2026-08-06T13:36:17Z","closed_at":"2026-08-08T01:49:17Z","due_at":"2026-08-01T02:17:17Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1955,"created_at":"2026-04-11T14:29:14Z","updated_at":"2026-04-20T05:42:14Z","number":"HD-11955","subject":"Can I schedule reports?","description":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it. 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It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"account","channel":"web","customer_id":242,"requester_email":"alice_laurent@vertexmarineco.example","assignee_id":2,"team_id":1,"tags":[],"first_response_at":"2026-06-04T15:57:50Z","resolved_at":"2026-06-07T07:09:50Z","closed_at":"2026-06-07T17:15:50Z","due_at":"2026-06-05T19:15:50Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1958,"created_at":"2026-05-22T08:11:13Z","updated_at":"2026-05-27T10:24:13Z","number":"HD-11958","subject":"Two-factor codes are rejected","description":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":209,"requester_email":"clara_wilson@cobaltlabsltd.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-05-25T07:45:13Z","resolved_at":"2026-05-25T12:50:13Z","closed_at":"2026-05-27T10:24:13Z","due_at":"2026-05-25T08:11:13Z","sla_breached":false,"satisfaction":4,"message_count":1},{"id":1959,"created_at":"2026-03-07T19:41:47Z","updated_at":"2026-03-13T13:43:47Z","number":"HD-11959","subject":"Crash when opening a large report","description":"Not urgent, just wanted to flag it. Here are the steps to reproduce it. 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Here are the steps to reproduce it.","status":"closed","priority":"normal","category":"billing","channel":"chat","customer_id":50,"requester_email":"rosa_nelson@blueholdingssa.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-06-06T21:07:15Z","resolved_at":"2026-06-10T16:03:15Z","closed_at":"2026-06-13T06:22:15Z","due_at":"2026-06-07T08:10:15Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1961,"created_at":"2026-04-06T23:00:20Z","updated_at":"2026-04-08T05:46:20Z","number":"HD-11961","subject":"How do I set up SSO?","description":"Happy to jump on a call if that helps. This started happening after the last update.","status":"resolved","priority":"normal","category":"howto","channel":"phone","customer_id":65,"requester_email":"layla_miller@silverrobotics.example","assignee_id":8,"team_id":1,"tags":["legacy","enterprise"],"first_response_at":"2026-04-07T04:11:20Z","resolved_at":"2026-04-08T05:46:20Z","closed_at":null,"due_at":"2026-04-07T03:00:20Z","sla_breached":true,"satisfaction":null,"message_count":2},{"id":1962,"created_at":"2026-08-15T08:24:46Z","updated_at":"2026-08-19T04:45:46Z","number":"HD-11962","subject":"Search returns no results for exact matches","description":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":153,"requester_email":"ava_hall@clearfarmsgrou.example","assignee_id":15,"team_id":2,"tags":["mobile"],"first_response_at":"2026-08-16T13:51:46Z","resolved_at":"2026-08-17T19:35:46Z","closed_at":"2026-08-19T04:45:46Z","due_at":"2026-08-16T08:24:46Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":1963,"created_at":"2026-04-08T05:21:03Z","updated_at":"2026-04-14T00:04:03Z","number":"HD-11963","subject":"Notifications arrive twice","description":"This started happening after the last update. Here are the steps to reproduce it. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"bug","channel":"web","customer_id":290,"requester_email":"emilia_johnson@primelogistics.example","assignee_id":17,"team_id":2,"tags":[],"first_response_at":"2026-04-10T07:07:03Z","resolved_at":"2026-04-13T01:32:03Z","closed_at":"2026-04-14T00:04:03Z","due_at":"2026-04-11T05:21:03Z","sla_breached":false,"satisfaction":5,"message_count":1},{"id":1964,"created_at":"2026-04-05T07:56:19Z","updated_at":"2026-04-08T22:26:19Z","number":"HD-11964","subject":"Export button does nothing","description":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":30,"requester_email":"olivia_kim@harborenergyin.example","assignee_id":23,"team_id":4,"tags":["billing"],"first_response_at":"2026-04-05T08:20:19Z","resolved_at":"2026-04-07T18:39:19Z","closed_at":"2026-04-08T22:26:19Z","due_at":"2026-04-05T08:56:19Z","sla_breached":false,"satisfaction":null,"message_count":2},{"id":1965,"created_at":"2026-05-31T04:50:56Z","updated_at":"2026-06-04T00:52:56Z","number":"HD-11965","subject":"How do I change my payment method?","description":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"resolved","priority":"low","category":"billing","channel":"chat","customer_id":108,"requester_email":"max_ali@silverstudioll.example","assignee_id":20,"team_id":3,"tags":["enterprise","web"],"first_response_at":"2026-05-31T07:36:56Z","resolved_at":"2026-06-04T00:52:56Z","closed_at":null,"due_at":"2026-05-31T08:50:56Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1966,"created_at":"2026-08-13T13:36:05Z","updated_at":"2026-08-16T19:02:05Z","number":"HD-11966","subject":"Keyboard shortcut for new item","description":"Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"feature","channel":"email","customer_id":158,"requester_email":"max_romero@vertexstudioag.example","assignee_id":22,"team_id":4,"tags":["follow-up"],"first_response_at":"2026-08-13T13:53:05Z","resolved_at":"2026-08-16T16:07:05Z","closed_at":"2026-08-16T19:02:05Z","due_at":"2026-08-13T14:36:05Z","sla_breached":false,"satisfaction":1,"message_count":4},{"id":1967,"created_at":"2026-04-20T21:03:18Z","updated_at":"2026-04-23T00:59:18Z","number":"HD-11967","subject":"Bulk edit for tags","description":"Here are the steps to reproduce it.","status":"closed","priority":"high","category":"feature","channel":"email","customer_id":56,"requester_email":"sinead_turner@harbortradings.example","assignee_id":13,"team_id":2,"tags":[],"first_response_at":"2026-04-21T01:01:18Z","resolved_at":"2026-04-21T13:45:18Z","closed_at":"2026-04-23T00:59:18Z","due_at":"2026-04-21T01:03:18Z","sla_breached":false,"satisfaction":5,"message_count":6},{"id":1968,"created_at":"2026-07-28T12:42:16Z","updated_at":"2026-07-30T10:45:16Z","number":"HD-11968","subject":"Webhooks on invoice paid","description":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this. It happens on both my laptop and my phone.","status":"closed","priority":"low","category":"feature","channel":"email","customer_id":177,"requester_email":"marco_costa@northstudiollc.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-07-28T13:40:16Z","resolved_at":"2026-07-29T15:44:16Z","closed_at":"2026-07-30T10:45:16Z","due_at":"2026-07-28T16:42:16Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":1969,"created_at":"2026-07-10T08:16:03Z","updated_at":"2026-07-15T11:53:03Z","number":"HD-11969","subject":"Shared saved filters","description":"Thanks in advance for looking into this. Here are the steps to reproduce it. Let me know if you need screenshots.","status":"closed","priority":"low","category":"feature","channel":"email","customer_id":103,"requester_email":"renata_tanaka@amberenergysrl.example","assignee_id":4,"team_id":1,"tags":[],"first_response_at":"2026-07-11T14:01:03Z","resolved_at":"2026-07-15T10:46:03Z","closed_at":"2026-07-15T11:53:03Z","due_at":"2026-07-13T08:16:03Z","sla_breached":false,"satisfaction":null,"message_count":4},{"id":1970,"created_at":"2026-03-21T08:02:23Z","updated_at":"2026-03-28T09:57:23Z","number":"HD-11970","subject":"Delete my account","description":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":100,"requester_email":"ruby_davis@ridgesupplypty.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-03-23T18:25:23Z","resolved_at":"2026-03-25T21:08:23Z","closed_at":"2026-03-28T09:57:23Z","due_at":"2026-03-24T08:02:23Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1971,"created_at":"2026-04-20T09:20:33Z","updated_at":"2026-04-29T06:11:33Z","number":"HD-11971","subject":"Dashboard shows yesterday’s numbers","description":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"bug","channel":"chat","customer_id":294,"requester_email":"youssef_turner@blueworksag.example","assignee_id":5,"team_id":1,"tags":["legacy"],"first_response_at":"2026-04-24T15:43:33Z","resolved_at":"2026-04-27T17:04:33Z","closed_at":"2026-04-29T06:11:33Z","due_at":"2026-04-23T09:20:33Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1972,"created_at":"2026-06-30T02:47:05Z","updated_at":"2026-07-05T01:59:05Z","number":"HD-11972","subject":"Where are the API docs?","description":"Here are the steps to reproduce it. Happy to jump on a call if that helps. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"howto","channel":"api","customer_id":17,"requester_email":"liam_roberts@vertexlabsltd.example","assignee_id":9,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-07-01T02:42:05Z","resolved_at":"2026-07-03T13:55:05Z","closed_at":"2026-07-05T01:59:05Z","due_at":"2026-07-01T02:47:05Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1973,"created_at":"2026-04-04T17:42:10Z","updated_at":"2026-04-08T01:50:10Z","number":"HD-11973","subject":"Locked out after too many attempts","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":128,"requester_email":"julian_romero@summitmedialtd.example","assignee_id":24,"team_id":4,"tags":["enterprise"],"first_response_at":"2026-04-04T17:48:10Z","resolved_at":"2026-04-07T10:54:10Z","closed_at":"2026-04-08T01:50:10Z","due_at":"2026-04-04T18:42:10Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1974,"created_at":"2026-05-21T14:49:45Z","updated_at":"2026-05-26T09:58:45Z","number":"HD-11974","subject":"Change the email on my account","description":"This started happening after the last update. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"account","channel":"chat","customer_id":252,"requester_email":"daniel_roberts@novaroboticsin.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-05-21T22:31:45Z","resolved_at":"2026-05-25T06:32:45Z","closed_at":"2026-05-26T09:58:45Z","due_at":"2026-05-22T14:49:45Z","sla_breached":false,"satisfaction":5,"message_count":3},{"id":1975,"created_at":"2026-08-15T02:13:29Z","updated_at":"2026-08-18T00:07:29Z","number":"HD-11975","subject":"Timezone off by one hour in the calendar","description":"Is there a workaround in the meantime? It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":253,"requester_email":"elena_hall@deltastudioinc.example","assignee_id":11,"team_id":2,"tags":["urgent"],"first_response_at":"2026-08-15T08:37:29Z","resolved_at":"2026-08-17T18:53:29Z","closed_at":"2026-08-18T00:07:29Z","due_at":"2026-08-15T06:13:29Z","sla_breached":true,"satisfaction":5,"message_count":2},{"id":1976,"created_at":"2026-04-11T02:04:59Z","updated_at":"2026-04-15T15:23:59Z","number":"HD-11976","subject":"Notifications arrive twice","description":"Happy to jump on a call if that helps. This started happening after the last update. Is there a workaround in the meantime?","status":"closed","priority":"high","category":"bug","channel":"email","customer_id":156,"requester_email":"nicolas_khan@vertexfarmsag.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-04-12T11:06:59Z","resolved_at":"2026-04-14T23:11:59Z","closed_at":"2026-04-15T15:23:59Z","due_at":"2026-04-12T02:04:59Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1977,"created_at":"2026-03-14T16:23:49Z","updated_at":"2026-03-19T17:53:49Z","number":"HD-11977","subject":"Locked out after too many attempts","description":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"phone","customer_id":164,"requester_email":"noah_collins@cleardynamicsg.example","assignee_id":1,"team_id":1,"tags":[],"first_response_at":"2026-03-15T00:24:49Z","resolved_at":"2026-03-17T19:44:49Z","closed_at":"2026-03-19T17:53:49Z","due_at":"2026-03-17T16:23:49Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1978,"created_at":"2026-03-18T02:34:24Z","updated_at":"2026-03-22T19:19:24Z","number":"HD-11978","subject":"Webhooks on invoice paid","description":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","status":"closed","priority":"high","category":"feature","channel":"chat","customer_id":179,"requester_email":"sven_weber@cobaltsupplyin.example","assignee_id":10,"team_id":1,"tags":["mobile"],"first_response_at":"2026-03-20T12:44:24Z","resolved_at":"2026-03-21T10:04:24Z","closed_at":"2026-03-22T19:19:24Z","due_at":"2026-03-21T02:34:24Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1979,"created_at":"2026-07-03T13:50:53Z","updated_at":"2026-07-11T00:18:53Z","number":"HD-11979","subject":"How do I set up SSO?","description":"This started happening after the last update. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"howto","channel":"email","customer_id":34,"requester_email":"ingrid_roberts@deltafarmsco.example","assignee_id":16,"team_id":2,"tags":["legacy"],"first_response_at":"2026-07-03T14:27:53Z","resolved_at":"2026-07-08T05:13:53Z","closed_at":"2026-07-11T00:18:53Z","due_at":"2026-07-03T17:50:53Z","sla_breached":false,"satisfaction":4,"message_count":3},{"id":1980,"created_at":"2026-07-22T19:51:07Z","updated_at":"2026-07-28T20:49:07Z","number":"HD-11980","subject":"Change the email on my account","description":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime? Let me know if you need screenshots.","status":"closed","priority":"low","category":"account","channel":"web","customer_id":234,"requester_email":"jack_fischer@cobaltstudiosr.example","assignee_id":11,"team_id":2,"tags":[],"first_response_at":"2026-07-24T15:19:07Z","resolved_at":"2026-07-27T23:59:07Z","closed_at":"2026-07-28T20:49:07Z","due_at":"2026-07-25T19:51:07Z","sla_breached":false,"satisfaction":4,"message_count":2},{"id":1981,"created_at":"2026-05-20T21:50:07Z","updated_at":"2026-05-23T01:03:07Z","number":"HD-11981","subject":"Dashboard shows yesterday’s numbers","description":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"bug","channel":"web","customer_id":153,"requester_email":"ava_hall@clearfarmsgrou.example","assignee_id":2,"team_id":1,"tags":["urgent"],"first_response_at":"2026-05-21T06:27:07Z","resolved_at":"2026-05-22T23:45:07Z","closed_at":"2026-05-23T01:03:07Z","due_at":"2026-05-21T21:50:07Z","sla_breached":false,"satisfaction":4,"message_count":4},{"id":1982,"created_at":"2026-08-08T20:44:52Z","updated_at":"2026-08-11T01:31:52Z","number":"HD-11982","subject":"Refund not received","description":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"high","category":"billing","channel":"chat","customer_id":153,"requester_email":"ava_hall@clearfarmsgrou.example","assignee_id":19,"team_id":3,"tags":["web"],"first_response_at":"2026-08-10T04:51:52Z","resolved_at":"2026-08-10T22:43:52Z","closed_at":"2026-08-11T01:31:52Z","due_at":"2026-08-09T20:44:52Z","sla_breached":true,"satisfaction":5,"message_count":5},{"id":1983,"created_at":"2026-05-06T06:16:12Z","updated_at":"2026-05-07T16:41:12Z","number":"HD-11983","subject":"Delete my account","description":"This started happening after the last update. Is there a workaround in the meantime?","status":"open","priority":"urgent","category":"account","channel":"email","customer_id":299,"requester_email":"hugo_sanchez2@ironfoodsgroup.example","assignee_id":7,"team_id":1,"tags":["trial","vip"],"first_response_at":"2026-05-07T16:41:12Z","resolved_at":null,"closed_at":null,"due_at":"2026-05-09T06:16:12Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":1984,"created_at":"2026-08-27T17:04:53Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11984","subject":"Search returns no results for exact matches","description":"Thanks in advance for looking into this.","status":"closed","priority":"low","category":"bug","channel":"email","customer_id":293,"requester_email":"sven_russo@harbordynamics.example","assignee_id":9,"team_id":1,"tags":[],"first_response_at":"2026-08-31T23:44:53Z","resolved_at":"2026-09-01T02:43:53Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-08-30T17:04:53Z","sla_breached":true,"satisfaction":4,"message_count":2},{"id":1985,"created_at":"2026-04-19T12:30:53Z","updated_at":"2026-04-25T10:41:53Z","number":"HD-11985","subject":"Need a receipt for expense reporting","description":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"closed","priority":"high","category":"billing","channel":"email","customer_id":68,"requester_email":"layla_ali@swiftlogistics.example","assignee_id":18,"team_id":3,"tags":[],"first_response_at":"2026-04-20T11:43:53Z","resolved_at":"2026-04-25T03:49:53Z","closed_at":"2026-04-25T10:41:53Z","due_at":"2026-04-22T12:30:53Z","sla_breached":false,"satisfaction":3,"message_count":3},{"id":1986,"created_at":"2026-05-23T21:19:04Z","updated_at":"2026-05-31T17:52:04Z","number":"HD-11986","subject":"Setting up a custom domain","description":"Our whole team is affected, so this is fairly urgent.","status":"closed","priority":"normal","category":"howto","channel":"chat","customer_id":256,"requester_email":"lucas_weber@ridgelabssrl.example","assignee_id":10,"team_id":1,"tags":[],"first_response_at":"2026-05-24T21:55:04Z","resolved_at":"2026-05-29T07:22:04Z","closed_at":"2026-05-31T17:52:04Z","due_at":"2026-05-24T21:19:04Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1987,"created_at":"2026-03-07T18:27:36Z","updated_at":"2026-03-11T17:45:36Z","number":"HD-11987","subject":"Two-factor codes are rejected","description":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":137,"requester_email":"rosa_taylor@vertexanalytic.example","assignee_id":11,"team_id":2,"tags":["follow-up","legacy"],"first_response_at":"2026-03-09T04:57:36Z","resolved_at":"2026-03-09T08:17:36Z","closed_at":"2026-03-11T17:45:36Z","due_at":"2026-03-08T18:27:36Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1988,"created_at":"2026-08-30T08:52:27Z","updated_at":"2026-09-01T12:00:00Z","number":"HD-11988","subject":"Export button does nothing","description":"Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":177,"requester_email":"marco_costa@northstudiollc.example","assignee_id":8,"team_id":1,"tags":["billing"],"first_response_at":"2026-08-30T11:14:27Z","resolved_at":"2026-09-01T12:00:00Z","closed_at":"2026-09-01T12:00:00Z","due_at":"2026-08-30T12:52:27Z","sla_breached":false,"satisfaction":5,"message_count":4},{"id":1989,"created_at":"2026-05-31T16:42:36Z","updated_at":"2026-06-01T22:57:36Z","number":"HD-11989","subject":"Timezone off by one hour in the calendar","description":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","status":"resolved","priority":"normal","category":"bug","channel":"web","customer_id":243,"requester_email":"ines_harris@atlassoftwarec.example","assignee_id":3,"team_id":1,"tags":["web","api"],"first_response_at":"2026-06-01T20:57:36Z","resolved_at":"2026-06-01T22:57:36Z","closed_at":null,"due_at":"2026-06-01T16:42:36Z","sla_breached":true,"satisfaction":null,"message_count":3},{"id":1990,"created_at":"2026-06-29T03:12:55Z","updated_at":"2026-07-03T03:32:55Z","number":"HD-11990","subject":"Shared saved filters","description":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps. 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Our whole team is affected, so this is fairly urgent.","status":"pending","priority":"high","category":"billing","channel":"chat","customer_id":272,"requester_email":"hannah_lopez@summitmotorsll.example","assignee_id":18,"team_id":3,"tags":["vip"],"first_response_at":"2026-06-14T20:21:09Z","resolved_at":null,"closed_at":null,"due_at":"2026-06-15T06:07:09Z","sla_breached":false,"satisfaction":null,"message_count":5},{"id":1994,"created_at":"2026-04-01T10:48:04Z","updated_at":"2026-04-06T02:20:04Z","number":"HD-11994","subject":"How do I set up SSO?","description":"Is there a workaround in the meantime? Thanks in advance for looking into this.","status":"closed","priority":"low","category":"howto","channel":"phone","customer_id":81,"requester_email":"nora_martinez@pioneeranalyti.example","assignee_id":14,"team_id":2,"tags":["legacy"],"first_response_at":"2026-04-02T23:38:04Z","resolved_at":"2026-04-05T11:58:04Z","closed_at":"2026-04-06T02:20:04Z","due_at":"2026-04-02T10:48:04Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1995,"created_at":"2026-06-17T19:55:04Z","updated_at":"2026-06-21T16:07:04Z","number":"HD-11995","subject":"Change the email on my account","description":"Let me know if you need screenshots. Happy to jump on a call if that helps.","status":"closed","priority":"normal","category":"account","channel":"email","customer_id":49,"requester_email":"bruno_lefebvre@primefoodsltd.example","assignee_id":8,"team_id":1,"tags":["enterprise"],"first_response_at":"2026-06-17T22:20:04Z","resolved_at":"2026-06-19T01:39:04Z","closed_at":"2026-06-21T16:07:04Z","due_at":"2026-06-17T23:55:04Z","sla_breached":false,"satisfaction":2,"message_count":2},{"id":1996,"created_at":"2026-06-03T13:10:56Z","updated_at":"2026-06-07T10:17:56Z","number":"HD-11996","subject":"CSV import with custom columns","description":"Happy to jump on a call if that helps. This started happening after the last update.","status":"closed","priority":"normal","category":"feature","channel":"web","customer_id":109,"requester_email":"lucas_sanchez@brightsoftware.example","assignee_id":23,"team_id":4,"tags":[],"first_response_at":"2026-06-03T14:22:56Z","resolved_at":"2026-06-07T06:08:56Z","closed_at":"2026-06-07T10:17:56Z","due_at":"2026-06-03T14:10:56Z","sla_breached":true,"satisfaction":null,"message_count":1},{"id":1997,"created_at":"2026-03-18T08:09:56Z","updated_at":"2026-03-20T04:31:56Z","number":"HD-11997","subject":"Locked out after too many attempts","description":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","status":"closed","priority":"normal","category":"account","channel":"web","customer_id":206,"requester_email":"kenji_mensah@deltafoodsgrou.example","assignee_id":16,"team_id":2,"tags":["vip"],"first_response_at":"2026-03-18T12:09:56Z","resolved_at":"2026-03-19T13:44:56Z","closed_at":"2026-03-20T04:31:56Z","due_at":"2026-03-21T08:09:56Z","sla_breached":false,"satisfaction":null,"message_count":3},{"id":1998,"created_at":"2026-08-02T01:09:04Z","updated_at":"2026-08-08T17:25:04Z","number":"HD-11998","subject":"Dashboard shows yesterday’s numbers","description":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","status":"closed","priority":"normal","category":"bug","channel":"email","customer_id":90,"requester_email":"joaquin_martinez@pioneeranalyti.example","assignee_id":6,"team_id":1,"tags":[],"first_response_at":"2026-08-03T10:52:04Z","resolved_at":"2026-08-07T01:34:04Z","closed_at":"2026-08-08T17:25:04Z","due_at":"2026-08-03T01:09:04Z","sla_breached":true,"satisfaction":5,"message_count":1},{"id":1999,"created_at":"2026-03-20T03:54:35Z","updated_at":"2026-03-26T14:45:35Z","number":"HD-11999","subject":"Export button does nothing","description":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","status":"closed","priority":"normal","category":"bug","channel":"api","customer_id":228,"requester_email":"maya_park@goldenpartners.example","assignee_id":5,"team_id":1,"tags":[],"first_response_at":"2026-03-20T07:25:35Z","resolved_at":"2026-03-24T06:18:35Z","closed_at":"2026-03-26T14:45:35Z","due_at":"2026-03-20T07:54:35Z","sla_breached":false,"satisfaction":null,"message_count":1},{"id":2000,"created_at":"2026-07-29T11:56:04Z","updated_at":"2026-08-05T20:00:04Z","number":"HD-12000","subject":"Invoice shows the wrong company name","description":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","status":"closed","priority":"low","category":"billing","channel":"web","customer_id":248,"requester_email":"nicolas_tanaka@pioneermotorss.example","assignee_id":20,"team_id":3,"tags":["enterprise","urgent"],"first_response_at":"2026-07-31T04:19:04Z","resolved_at":"2026-08-04T17:05:04Z","closed_at":"2026-08-05T20:00:04Z","due_at":"2026-08-01T11:56:04Z","sla_breached":false,"satisfaction":null,"message_count":1}]