[{"id":1,"created_at":"2026-07-24T22:23:40Z","updated_at":"2026-07-24T22:23:40Z","ticket_id":1,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2,"created_at":"2026-07-25T10:49:40Z","updated_at":"2026-07-25T10:49:40Z","ticket_id":1,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3,"created_at":"2026-07-25T20:10:40Z","updated_at":"2026-07-25T20:10:40Z","ticket_id":1,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4,"created_at":"2026-05-09T02:21:47Z","updated_at":"2026-05-09T02:21:47Z","ticket_id":2,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"log.txt","size":735374,"content_type":"text/csv"}]},{"id":5,"created_at":"2026-06-01T00:30:09Z","updated_at":"2026-06-01T00:30:09Z","ticket_id":3,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":6,"created_at":"2026-06-01T04:51:09Z","updated_at":"2026-06-01T04:51:09Z","ticket_id":3,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":7,"created_at":"2026-06-01T08:45:09Z","updated_at":"2026-06-01T08:45:09Z","ticket_id":3,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":8,"created_at":"2026-06-01T17:10:09Z","updated_at":"2026-06-01T17:10:09Z","ticket_id":3,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":9,"created_at":"2026-04-08T11:08:26Z","updated_at":"2026-04-08T11:08:26Z","ticket_id":4,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":10,"created_at":"2026-07-06T23:19:05Z","updated_at":"2026-07-06T23:19:05Z","ticket_id":5,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":11,"created_at":"2026-07-07T17:45:05Z","updated_at":"2026-07-07T17:45:05Z","ticket_id":5,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":12,"created_at":"2026-08-12T23:23:53Z","updated_at":"2026-08-12T23:23:53Z","ticket_id":6,"author_type":"customer","author_id":null,"author_name":"Oscar Murphy","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":13,"created_at":"2026-08-13T14:07:53Z","updated_at":"2026-08-13T14:07:53Z","ticket_id":6,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":14,"created_at":"2026-08-02T04:19:52Z","updated_at":"2026-08-02T04:19:52Z","ticket_id":7,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":15,"created_at":"2026-08-02T20:47:52Z","updated_at":"2026-08-02T20:47:52Z","ticket_id":7,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":16,"created_at":"2026-08-03T10:39:52Z","updated_at":"2026-08-03T10:39:52Z","ticket_id":7,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":17,"created_at":"2026-06-29T11:52:16Z","updated_at":"2026-06-29T11:52:16Z","ticket_id":8,"author_type":"customer","author_id":null,"author_name":"Sam Anderson","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":18,"created_at":"2026-06-29T20:53:16Z","updated_at":"2026-06-29T20:53:16Z","ticket_id":8,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"screenshot.png","size":472313,"content_type":"text/csv"}]},{"id":19,"created_at":"2026-06-30T14:13:16Z","updated_at":"2026-06-30T14:13:16Z","ticket_id":8,"author_type":"customer","author_id":null,"author_name":"Sam Anderson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"export.csv","size":817570,"content_type":"text/csv"}]},{"id":20,"created_at":"2026-06-30T16:43:16Z","updated_at":"2026-06-30T16:43:16Z","ticket_id":8,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":21,"created_at":"2026-07-01T02:50:16Z","updated_at":"2026-07-01T02:50:16Z","ticket_id":8,"author_type":"customer","author_id":null,"author_name":"Sam Anderson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":22,"created_at":"2026-03-08T10:10:35Z","updated_at":"2026-03-08T10:10:35Z","ticket_id":9,"author_type":"customer","author_id":null,"author_name":"Santiago Anderson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":23,"created_at":"2026-04-14T03:34:24Z","updated_at":"2026-04-14T03:34:24Z","ticket_id":10,"author_type":"customer","author_id":null,"author_name":"Zoe Turner","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":24,"created_at":"2026-07-15T02:04:43Z","updated_at":"2026-07-15T02:04:43Z","ticket_id":11,"author_type":"customer","author_id":null,"author_name":"Clara Okafor","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":25,"created_at":"2026-07-15T02:25:43Z","updated_at":"2026-07-15T02:25:43Z","ticket_id":11,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":26,"created_at":"2026-03-30T17:28:07Z","updated_at":"2026-03-30T17:28:07Z","ticket_id":12,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":27,"created_at":"2026-03-31T09:13:07Z","updated_at":"2026-03-31T09:13:07Z","ticket_id":12,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":28,"created_at":"2026-04-01T02:09:07Z","updated_at":"2026-04-01T02:09:07Z","ticket_id":12,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":29,"created_at":"2026-07-27T01:16:02Z","updated_at":"2026-07-27T01:16:02Z","ticket_id":13,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"This started happening after the last update. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":30,"created_at":"2026-05-21T11:20:38Z","updated_at":"2026-05-21T11:20:38Z","ticket_id":14,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":31,"created_at":"2026-05-21T21:01:38Z","updated_at":"2026-05-21T21:01:38Z","ticket_id":14,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":754765,"content_type":"text/csv"}]},{"id":32,"created_at":"2026-05-22T06:39:38Z","updated_at":"2026-05-22T06:39:38Z","ticket_id":14,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":33,"created_at":"2026-05-23T01:18:38Z","updated_at":"2026-05-23T01:18:38Z","ticket_id":14,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":417173,"content_type":"text/csv"}]},{"id":34,"created_at":"2026-08-30T15:27:28Z","updated_at":"2026-08-30T15:27:28Z","ticket_id":15,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":35,"created_at":"2026-08-30T21:29:28Z","updated_at":"2026-08-30T21:29:28Z","ticket_id":15,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":36,"created_at":"2026-08-31T00:41:28Z","updated_at":"2026-08-31T00:41:28Z","ticket_id":15,"author_type":"customer","author_id":null,"author_name":"System","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":37,"created_at":"2026-08-31T03:42:28Z","updated_at":"2026-08-31T03:42:28Z","ticket_id":15,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"screenshot.png","size":295790,"content_type":"application/pdf"}]},{"id":38,"created_at":"2026-08-31T12:54:28Z","updated_at":"2026-08-31T12:54:28Z","ticket_id":15,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":39,"created_at":"2026-04-26T20:11:39Z","updated_at":"2026-04-26T20:11:39Z","ticket_id":16,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":40,"created_at":"2026-05-30T03:35:01Z","updated_at":"2026-05-30T03:35:01Z","ticket_id":17,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":41,"created_at":"2026-05-30T13:28:01Z","updated_at":"2026-05-30T13:28:01Z","ticket_id":17,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":42,"created_at":"2026-04-29T03:51:46Z","updated_at":"2026-04-29T03:51:46Z","ticket_id":18,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":43,"created_at":"2026-04-29T05:39:46Z","updated_at":"2026-04-29T05:39:46Z","ticket_id":18,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":44,"created_at":"2026-04-05T10:32:35Z","updated_at":"2026-04-05T10:32:35Z","ticket_id":19,"author_type":"customer","author_id":null,"author_name":"Freya Park","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[]},{"id":45,"created_at":"2026-04-06T01:46:35Z","updated_at":"2026-04-06T01:46:35Z","ticket_id":19,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":46,"created_at":"2026-08-15T17:30:09Z","updated_at":"2026-08-15T17:30:09Z","ticket_id":20,"author_type":"customer","author_id":null,"author_name":"Aisha Romero","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":64089,"content_type":"application/pdf"}]},{"id":47,"created_at":"2026-07-12T21:23:09Z","updated_at":"2026-07-12T21:23:09Z","ticket_id":21,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":48,"created_at":"2026-04-29T12:07:46Z","updated_at":"2026-04-29T12:07:46Z","ticket_id":22,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":49,"created_at":"2026-04-30T01:36:46Z","updated_at":"2026-04-30T01:36:46Z","ticket_id":22,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":50,"created_at":"2026-06-14T12:22:40Z","updated_at":"2026-06-14T12:22:40Z","ticket_id":23,"author_type":"customer","author_id":null,"author_name":"Rafael Adams","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":51,"created_at":"2026-08-31T22:23:15Z","updated_at":"2026-08-31T22:23:15Z","ticket_id":24,"author_type":"customer","author_id":null,"author_name":"Santiago Davis","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":567125,"content_type":"application/pdf"}]},{"id":52,"created_at":"2026-09-01T06:08:15Z","updated_at":"2026-09-01T06:08:15Z","ticket_id":24,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":53,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":24,"author_type":"customer","author_id":null,"author_name":"Santiago Davis","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":63145,"content_type":"image/png"}]},{"id":54,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":24,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":55,"created_at":"2026-08-16T06:41:53Z","updated_at":"2026-08-16T06:41:53Z","ticket_id":25,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"This started happening after the last update. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":56,"created_at":"2026-07-16T07:22:17Z","updated_at":"2026-07-16T07:22:17Z","ticket_id":26,"author_type":"customer","author_id":null,"author_name":"Sam Harris","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":57,"created_at":"2026-07-16T20:27:17Z","updated_at":"2026-07-16T20:27:17Z","ticket_id":26,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":58,"created_at":"2026-05-16T16:40:09Z","updated_at":"2026-05-16T16:40:09Z","ticket_id":27,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":59,"created_at":"2026-05-16T18:23:09Z","updated_at":"2026-05-16T18:23:09Z","ticket_id":27,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":60,"created_at":"2026-05-17T09:46:09Z","updated_at":"2026-05-17T09:46:09Z","ticket_id":27,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":61,"created_at":"2026-06-24T09:50:49Z","updated_at":"2026-06-24T09:50:49Z","ticket_id":28,"author_type":"customer","author_id":null,"author_name":"Freya Mensah","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":62,"created_at":"2026-03-10T23:50:54Z","updated_at":"2026-03-10T23:50:54Z","ticket_id":29,"author_type":"customer","author_id":null,"author_name":"Ines Harris","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":63,"created_at":"2026-03-11T10:34:54Z","updated_at":"2026-03-11T10:34:54Z","ticket_id":29,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":64,"created_at":"2026-03-12T03:17:54Z","updated_at":"2026-03-12T03:17:54Z","ticket_id":29,"author_type":"customer","author_id":null,"author_name":"System","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":65,"created_at":"2026-03-12T17:30:54Z","updated_at":"2026-03-12T17:30:54Z","ticket_id":29,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":66,"created_at":"2026-06-17T17:45:12Z","updated_at":"2026-06-17T17:45:12Z","ticket_id":30,"author_type":"customer","author_id":null,"author_name":"Rafael Muller","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":67,"created_at":"2026-03-11T03:07:13Z","updated_at":"2026-03-11T03:07:13Z","ticket_id":31,"author_type":"customer","author_id":null,"author_name":"Amara Muller","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":68,"created_at":"2026-03-11T06:09:13Z","updated_at":"2026-03-11T06:09:13Z","ticket_id":31,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":69,"created_at":"2026-03-11T10:06:13Z","updated_at":"2026-03-11T10:06:13Z","ticket_id":31,"author_type":"customer","author_id":null,"author_name":"Amara Muller","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":70,"created_at":"2026-06-20T14:56:47Z","updated_at":"2026-06-20T14:56:47Z","ticket_id":32,"author_type":"customer","author_id":null,"author_name":"Hugo Russo","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":71,"created_at":"2026-06-21T05:27:47Z","updated_at":"2026-06-21T05:27:47Z","ticket_id":32,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":72,"created_at":"2026-06-21T23:29:47Z","updated_at":"2026-06-21T23:29:47Z","ticket_id":32,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":73,"created_at":"2026-06-22T16:48:47Z","updated_at":"2026-06-22T16:48:47Z","ticket_id":32,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[{"name":"export.csv","size":728078,"content_type":"text/csv"}]},{"id":74,"created_at":"2026-06-23T07:26:47Z","updated_at":"2026-06-23T07:26:47Z","ticket_id":32,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":75,"created_at":"2026-05-05T01:56:50Z","updated_at":"2026-05-05T01:56:50Z","ticket_id":33,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":76,"created_at":"2026-05-05T13:47:50Z","updated_at":"2026-05-05T13:47:50Z","ticket_id":33,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":77,"created_at":"2026-05-06T09:05:50Z","updated_at":"2026-05-06T09:05:50Z","ticket_id":33,"author_type":"system","author_id":null,"author_name":"Matteo Williams","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":264779,"content_type":"text/csv"}]},{"id":78,"created_at":"2026-05-06T17:27:50Z","updated_at":"2026-05-06T17:27:50Z","ticket_id":33,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":79,"created_at":"2026-05-07T01:48:50Z","updated_at":"2026-05-07T01:48:50Z","ticket_id":33,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":80,"created_at":"2026-04-14T12:29:37Z","updated_at":"2026-04-14T12:29:37Z","ticket_id":34,"author_type":"customer","author_id":null,"author_name":"Kenji Roux","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"screenshot.png","size":716767,"content_type":"application/pdf"}]},{"id":81,"created_at":"2026-04-14T14:53:37Z","updated_at":"2026-04-14T14:53:37Z","ticket_id":34,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":82,"created_at":"2026-08-23T22:32:47Z","updated_at":"2026-08-23T22:32:47Z","ticket_id":35,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":83,"created_at":"2026-06-05T19:04:22Z","updated_at":"2026-06-05T19:04:22Z","ticket_id":36,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":84,"created_at":"2026-06-05T19:44:22Z","updated_at":"2026-06-05T19:44:22Z","ticket_id":36,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":85,"created_at":"2026-06-06T10:42:22Z","updated_at":"2026-06-06T10:42:22Z","ticket_id":36,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":86,"created_at":"2026-06-06T22:38:22Z","updated_at":"2026-06-06T22:38:22Z","ticket_id":36,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":87,"created_at":"2026-03-13T08:22:02Z","updated_at":"2026-03-13T08:22:02Z","ticket_id":37,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":88,"created_at":"2026-05-15T22:00:55Z","updated_at":"2026-05-15T22:00:55Z","ticket_id":38,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":89,"created_at":"2026-05-16T17:03:55Z","updated_at":"2026-05-16T17:03:55Z","ticket_id":38,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":90,"created_at":"2026-05-16T18:22:55Z","updated_at":"2026-05-16T18:22:55Z","ticket_id":38,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":91,"created_at":"2026-06-11T02:22:27Z","updated_at":"2026-06-11T02:22:27Z","ticket_id":39,"author_type":"customer","author_id":null,"author_name":"Facundo Anderson","body":"This started happening after the last update. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":92,"created_at":"2026-06-11T21:43:27Z","updated_at":"2026-06-11T21:43:27Z","ticket_id":39,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":93,"created_at":"2026-07-31T16:11:01Z","updated_at":"2026-07-31T16:11:01Z","ticket_id":40,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":94,"created_at":"2026-08-01T06:41:01Z","updated_at":"2026-08-01T06:41:01Z","ticket_id":40,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":95,"created_at":"2026-08-16T14:12:56Z","updated_at":"2026-08-16T14:12:56Z","ticket_id":41,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":96,"created_at":"2026-08-17T07:08:56Z","updated_at":"2026-08-17T07:08:56Z","ticket_id":41,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":97,"created_at":"2026-08-17T21:29:56Z","updated_at":"2026-08-17T21:29:56Z","ticket_id":41,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":98,"created_at":"2026-08-18T05:36:56Z","updated_at":"2026-08-18T05:36:56Z","ticket_id":41,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":99,"created_at":"2026-03-16T21:45:36Z","updated_at":"2026-03-16T21:45:36Z","ticket_id":42,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":100,"created_at":"2026-03-17T01:09:36Z","updated_at":"2026-03-17T01:09:36Z","ticket_id":42,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":101,"created_at":"2026-03-08T09:20:54Z","updated_at":"2026-03-08T09:20:54Z","ticket_id":43,"author_type":"customer","author_id":null,"author_name":"Adrian Sanchez","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":102,"created_at":"2026-03-09T03:29:54Z","updated_at":"2026-03-09T03:29:54Z","ticket_id":43,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":103,"created_at":"2026-03-09T17:07:54Z","updated_at":"2026-03-09T17:07:54Z","ticket_id":43,"author_type":"customer","author_id":null,"author_name":"Adrian Sanchez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":104,"created_at":"2026-03-10T04:53:54Z","updated_at":"2026-03-10T04:53:54Z","ticket_id":43,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"log.txt","size":434454,"content_type":"image/png"}]},{"id":105,"created_at":"2026-06-29T19:52:34Z","updated_at":"2026-06-29T19:52:34Z","ticket_id":44,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":106,"created_at":"2026-06-16T07:34:51Z","updated_at":"2026-06-16T07:34:51Z","ticket_id":45,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":107,"created_at":"2026-04-13T15:34:02Z","updated_at":"2026-04-13T15:34:02Z","ticket_id":46,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":108,"created_at":"2026-04-14T05:30:02Z","updated_at":"2026-04-14T05:30:02Z","ticket_id":46,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":109,"created_at":"2026-04-14T23:06:02Z","updated_at":"2026-04-14T23:06:02Z","ticket_id":46,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":110,"created_at":"2026-04-15T17:58:02Z","updated_at":"2026-04-15T17:58:02Z","ticket_id":46,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"export.csv","size":609838,"content_type":"image/png"}]},{"id":111,"created_at":"2026-04-16T13:08:02Z","updated_at":"2026-04-16T13:08:02Z","ticket_id":46,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":112,"created_at":"2026-06-27T07:31:28Z","updated_at":"2026-06-27T07:31:28Z","ticket_id":47,"author_type":"customer","author_id":null,"author_name":"Carolina Davis","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":113,"created_at":"2026-06-27T12:02:28Z","updated_at":"2026-06-27T12:02:28Z","ticket_id":47,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":114,"created_at":"2026-06-27T18:15:28Z","updated_at":"2026-06-27T18:15:28Z","ticket_id":47,"author_type":"customer","author_id":null,"author_name":"Carolina Davis","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"invoice.pdf","size":537879,"content_type":"application/pdf"}]},{"id":115,"created_at":"2026-06-28T12:51:28Z","updated_at":"2026-06-28T12:51:28Z","ticket_id":47,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":116,"created_at":"2026-06-28T20:24:28Z","updated_at":"2026-06-28T20:24:28Z","ticket_id":47,"author_type":"customer","author_id":null,"author_name":"Carolina Davis","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":117,"created_at":"2026-06-28T23:42:28Z","updated_at":"2026-06-28T23:42:28Z","ticket_id":47,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":118,"created_at":"2026-05-14T06:30:20Z","updated_at":"2026-05-14T06:30:20Z","ticket_id":48,"author_type":"customer","author_id":null,"author_name":"Noah Stewart","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":119,"created_at":"2026-05-14T06:43:20Z","updated_at":"2026-05-14T06:43:20Z","ticket_id":48,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":120,"created_at":"2026-05-14T12:08:20Z","updated_at":"2026-05-14T12:08:20Z","ticket_id":48,"author_type":"customer","author_id":null,"author_name":"Noah Stewart","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":121,"created_at":"2026-05-14T12:20:20Z","updated_at":"2026-05-14T12:20:20Z","ticket_id":48,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":122,"created_at":"2026-05-15T06:22:20Z","updated_at":"2026-05-15T06:22:20Z","ticket_id":48,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":770647,"content_type":"image/png"}]},{"id":123,"created_at":"2026-05-15T17:34:20Z","updated_at":"2026-05-15T17:34:20Z","ticket_id":48,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[{"name":"export.csv","size":105703,"content_type":"image/png"}]},{"id":124,"created_at":"2026-09-01T05:41:19Z","updated_at":"2026-09-01T05:41:19Z","ticket_id":49,"author_type":"customer","author_id":null,"author_name":"Daniel Roberts","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":125,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":49,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":126,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":49,"author_type":"customer","author_id":null,"author_name":"Daniel Roberts","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":127,"created_at":"2026-07-03T12:12:41Z","updated_at":"2026-07-03T12:12:41Z","ticket_id":50,"author_type":"customer","author_id":null,"author_name":"Mia Russo","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":128,"created_at":"2026-07-03T16:12:41Z","updated_at":"2026-07-03T16:12:41Z","ticket_id":50,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":129,"created_at":"2026-07-03T23:48:41Z","updated_at":"2026-07-03T23:48:41Z","ticket_id":50,"author_type":"customer","author_id":null,"author_name":"Mia Russo","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":130,"created_at":"2026-07-04T14:12:41Z","updated_at":"2026-07-04T14:12:41Z","ticket_id":50,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":131,"created_at":"2026-07-05T06:01:41Z","updated_at":"2026-07-05T06:01:41Z","ticket_id":50,"author_type":"customer","author_id":null,"author_name":"Mia Russo","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":132,"created_at":"2026-05-29T20:58:48Z","updated_at":"2026-05-29T20:58:48Z","ticket_id":51,"author_type":"customer","author_id":null,"author_name":"Joaquin Weber","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":133,"created_at":"2026-05-29T22:25:48Z","updated_at":"2026-05-29T22:25:48Z","ticket_id":51,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":134,"created_at":"2026-04-04T08:16:29Z","updated_at":"2026-04-04T08:16:29Z","ticket_id":52,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":135,"created_at":"2026-04-04T19:16:29Z","updated_at":"2026-04-04T19:16:29Z","ticket_id":52,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":136,"created_at":"2026-04-04T20:48:29Z","updated_at":"2026-04-04T20:48:29Z","ticket_id":52,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":137,"created_at":"2026-06-08T13:07:47Z","updated_at":"2026-06-08T13:07:47Z","ticket_id":53,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":138,"created_at":"2026-06-08T21:52:47Z","updated_at":"2026-06-08T21:52:47Z","ticket_id":53,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":139,"created_at":"2026-06-08T22:08:47Z","updated_at":"2026-06-08T22:08:47Z","ticket_id":53,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":140,"created_at":"2026-06-09T18:04:47Z","updated_at":"2026-06-09T18:04:47Z","ticket_id":53,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":141,"created_at":"2026-06-10T07:27:47Z","updated_at":"2026-06-10T07:27:47Z","ticket_id":53,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":142,"created_at":"2026-05-09T20:50:35Z","updated_at":"2026-05-09T20:50:35Z","ticket_id":54,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":143,"created_at":"2026-03-19T16:25:21Z","updated_at":"2026-03-19T16:25:21Z","ticket_id":55,"author_type":"customer","author_id":null,"author_name":"Gabriel Sato","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":144,"created_at":"2026-04-02T11:10:10Z","updated_at":"2026-04-02T11:10:10Z","ticket_id":56,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":145,"created_at":"2026-04-02T21:50:10Z","updated_at":"2026-04-02T21:50:10Z","ticket_id":56,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":146,"created_at":"2026-08-19T08:48:07Z","updated_at":"2026-08-19T08:48:07Z","ticket_id":57,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":147,"created_at":"2026-08-20T01:48:07Z","updated_at":"2026-08-20T01:48:07Z","ticket_id":57,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":148,"created_at":"2026-08-20T14:22:07Z","updated_at":"2026-08-20T14:22:07Z","ticket_id":57,"author_type":"customer","author_id":null,"author_name":"System","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"export.csv","size":770767,"content_type":"image/png"}]},{"id":149,"created_at":"2026-08-21T06:13:07Z","updated_at":"2026-08-21T06:13:07Z","ticket_id":57,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":150,"created_at":"2026-08-21T20:44:07Z","updated_at":"2026-08-21T20:44:07Z","ticket_id":57,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":151,"created_at":"2026-08-22T08:50:07Z","updated_at":"2026-08-22T08:50:07Z","ticket_id":57,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":684571,"content_type":"image/png"}]},{"id":152,"created_at":"2026-08-03T04:45:28Z","updated_at":"2026-08-03T04:45:28Z","ticket_id":58,"author_type":"customer","author_id":null,"author_name":"Tomas Silva","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":153,"created_at":"2026-07-24T13:07:37Z","updated_at":"2026-07-24T13:07:37Z","ticket_id":59,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":154,"created_at":"2026-07-24T20:47:37Z","updated_at":"2026-07-24T20:47:37Z","ticket_id":59,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":155,"created_at":"2026-05-21T21:35:59Z","updated_at":"2026-05-21T21:35:59Z","ticket_id":60,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":156,"created_at":"2026-03-16T09:16:26Z","updated_at":"2026-03-16T09:16:26Z","ticket_id":61,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":157,"created_at":"2026-03-16T10:23:26Z","updated_at":"2026-03-16T10:23:26Z","ticket_id":61,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":158,"created_at":"2026-03-16T20:08:26Z","updated_at":"2026-03-16T20:08:26Z","ticket_id":61,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":159,"created_at":"2026-04-16T05:13:22Z","updated_at":"2026-04-16T05:13:22Z","ticket_id":62,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":160,"created_at":"2026-04-17T00:53:22Z","updated_at":"2026-04-17T00:53:22Z","ticket_id":62,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":161,"created_at":"2026-04-17T10:20:22Z","updated_at":"2026-04-17T10:20:22Z","ticket_id":62,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":162,"created_at":"2026-03-21T16:49:32Z","updated_at":"2026-03-21T16:49:32Z","ticket_id":63,"author_type":"customer","author_id":null,"author_name":"Renata Harris","body":"Let me know if you need screenshots. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":163,"created_at":"2026-07-23T11:33:17Z","updated_at":"2026-07-23T11:33:17Z","ticket_id":64,"author_type":"customer","author_id":null,"author_name":"Joaquin Weber","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":164,"created_at":"2026-07-23T22:40:17Z","updated_at":"2026-07-23T22:40:17Z","ticket_id":64,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"log.txt","size":189632,"content_type":"text/plain"}]},{"id":165,"created_at":"2026-07-24T04:57:17Z","updated_at":"2026-07-24T04:57:17Z","ticket_id":64,"author_type":"customer","author_id":null,"author_name":"Joaquin Weber","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":166,"created_at":"2026-07-14T16:50:36Z","updated_at":"2026-07-14T16:50:36Z","ticket_id":65,"author_type":"customer","author_id":null,"author_name":"Bruno Hill","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":167,"created_at":"2026-05-29T06:41:14Z","updated_at":"2026-05-29T06:41:14Z","ticket_id":66,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":51335,"content_type":"text/plain"}]},{"id":168,"created_at":"2026-05-29T22:20:14Z","updated_at":"2026-05-29T22:20:14Z","ticket_id":66,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":169,"created_at":"2026-05-30T07:26:14Z","updated_at":"2026-05-30T07:26:14Z","ticket_id":66,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":4703,"content_type":"image/png"}]},{"id":170,"created_at":"2026-03-18T21:58:59Z","updated_at":"2026-03-18T21:58:59Z","ticket_id":67,"author_type":"customer","author_id":null,"author_name":"Olivia Ferrari","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":171,"created_at":"2026-03-19T15:52:59Z","updated_at":"2026-03-19T15:52:59Z","ticket_id":67,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":172,"created_at":"2026-06-22T20:41:08Z","updated_at":"2026-06-22T20:41:08Z","ticket_id":68,"author_type":"customer","author_id":null,"author_name":"Andres Wilson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":173,"created_at":"2026-06-23T02:51:08Z","updated_at":"2026-06-23T02:51:08Z","ticket_id":68,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":174,"created_at":"2026-06-23T20:34:08Z","updated_at":"2026-06-23T20:34:08Z","ticket_id":68,"author_type":"customer","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":402881,"content_type":"text/csv"}]},{"id":175,"created_at":"2026-04-14T22:28:46Z","updated_at":"2026-04-14T22:28:46Z","ticket_id":69,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":176,"created_at":"2026-04-15T15:11:46Z","updated_at":"2026-04-15T15:11:46Z","ticket_id":69,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":177,"created_at":"2026-04-15T16:57:46Z","updated_at":"2026-04-15T16:57:46Z","ticket_id":69,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":178,"created_at":"2026-04-06T03:54:54Z","updated_at":"2026-04-06T03:54:54Z","ticket_id":70,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"log.txt","size":236889,"content_type":"text/csv"}]},{"id":179,"created_at":"2026-04-06T20:30:54Z","updated_at":"2026-04-06T20:30:54Z","ticket_id":70,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":180,"created_at":"2026-04-07T08:01:54Z","updated_at":"2026-04-07T08:01:54Z","ticket_id":70,"author_type":"customer","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"invoice.pdf","size":246384,"content_type":"application/pdf"}]},{"id":181,"created_at":"2026-08-20T17:00:43Z","updated_at":"2026-08-20T17:00:43Z","ticket_id":71,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":182,"created_at":"2026-04-10T08:22:29Z","updated_at":"2026-04-10T08:22:29Z","ticket_id":72,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":183,"created_at":"2026-04-10T14:56:29Z","updated_at":"2026-04-10T14:56:29Z","ticket_id":72,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":184,"created_at":"2026-04-11T05:37:29Z","updated_at":"2026-04-11T05:37:29Z","ticket_id":72,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":863839,"content_type":"text/plain"}]},{"id":185,"created_at":"2026-06-02T14:04:57Z","updated_at":"2026-06-02T14:04:57Z","ticket_id":73,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"This started happening after the last update. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":186,"created_at":"2026-06-02T20:31:57Z","updated_at":"2026-06-02T20:31:57Z","ticket_id":73,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":187,"created_at":"2026-06-03T11:01:57Z","updated_at":"2026-06-03T11:01:57Z","ticket_id":73,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":188,"created_at":"2026-06-04T05:17:57Z","updated_at":"2026-06-04T05:17:57Z","ticket_id":73,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":189,"created_at":"2026-06-05T00:45:57Z","updated_at":"2026-06-05T00:45:57Z","ticket_id":73,"author_type":"system","author_id":null,"author_name":"System","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":190,"created_at":"2026-06-05T02:49:57Z","updated_at":"2026-06-05T02:49:57Z","ticket_id":73,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":191,"created_at":"2026-06-07T01:58:52Z","updated_at":"2026-06-07T01:58:52Z","ticket_id":74,"author_type":"customer","author_id":null,"author_name":"Hannah Suzuki","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[{"name":"log.txt","size":481162,"content_type":"text/csv"}]},{"id":192,"created_at":"2026-06-07T13:04:52Z","updated_at":"2026-06-07T13:04:52Z","ticket_id":74,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":193,"created_at":"2026-04-01T12:43:00Z","updated_at":"2026-04-01T12:43:00Z","ticket_id":75,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"export.csv","size":227706,"content_type":"text/plain"}]},{"id":194,"created_at":"2026-08-30T20:09:51Z","updated_at":"2026-08-30T20:09:51Z","ticket_id":76,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"Here are the steps to reproduce it. This started happening after the last update.","internal":false,"attachments":[]},{"id":195,"created_at":"2026-06-15T09:56:18Z","updated_at":"2026-06-15T09:56:18Z","ticket_id":77,"author_type":"customer","author_id":null,"author_name":"Hugo Russo","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":196,"created_at":"2026-04-21T19:55:59Z","updated_at":"2026-04-21T19:55:59Z","ticket_id":78,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"screenshot.png","size":811294,"content_type":"application/pdf"}]},{"id":197,"created_at":"2026-04-22T08:37:59Z","updated_at":"2026-04-22T08:37:59Z","ticket_id":78,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":198,"created_at":"2026-04-22T14:49:59Z","updated_at":"2026-04-22T14:49:59Z","ticket_id":78,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":199,"created_at":"2026-04-23T09:51:59Z","updated_at":"2026-04-23T09:51:59Z","ticket_id":78,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"screenshot.png","size":782085,"content_type":"text/csv"}]},{"id":200,"created_at":"2026-06-25T15:41:17Z","updated_at":"2026-06-25T15:41:17Z","ticket_id":79,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":11692,"content_type":"text/plain"}]},{"id":201,"created_at":"2026-06-26T02:49:17Z","updated_at":"2026-06-26T02:49:17Z","ticket_id":79,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":202,"created_at":"2026-06-26T19:09:17Z","updated_at":"2026-06-26T19:09:17Z","ticket_id":79,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":203,"created_at":"2026-06-27T08:26:17Z","updated_at":"2026-06-27T08:26:17Z","ticket_id":79,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":204,"created_at":"2026-06-27T17:41:17Z","updated_at":"2026-06-27T17:41:17Z","ticket_id":79,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":205,"created_at":"2026-04-04T05:46:11Z","updated_at":"2026-04-04T05:46:11Z","ticket_id":80,"author_type":"customer","author_id":null,"author_name":"Henry Schneider","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":206,"created_at":"2026-04-04T17:42:11Z","updated_at":"2026-04-04T17:42:11Z","ticket_id":80,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":207,"created_at":"2026-04-04T22:20:11Z","updated_at":"2026-04-04T22:20:11Z","ticket_id":80,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":208,"created_at":"2026-05-05T16:49:53Z","updated_at":"2026-05-05T16:49:53Z","ticket_id":81,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":209,"created_at":"2026-07-05T18:32:29Z","updated_at":"2026-07-05T18:32:29Z","ticket_id":82,"author_type":"customer","author_id":null,"author_name":"Rafael Clark","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":210,"created_at":"2026-08-22T17:55:25Z","updated_at":"2026-08-22T17:55:25Z","ticket_id":83,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"invoice.pdf","size":677436,"content_type":"text/csv"}]},{"id":211,"created_at":"2026-06-22T02:30:55Z","updated_at":"2026-06-22T02:30:55Z","ticket_id":84,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":212,"created_at":"2026-06-22T12:19:55Z","updated_at":"2026-06-22T12:19:55Z","ticket_id":84,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":213,"created_at":"2026-03-22T08:46:09Z","updated_at":"2026-03-22T08:46:09Z","ticket_id":85,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":214,"created_at":"2026-03-23T01:46:09Z","updated_at":"2026-03-23T01:46:09Z","ticket_id":85,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"log.txt","size":543091,"content_type":"application/pdf"}]},{"id":215,"created_at":"2026-03-23T21:17:09Z","updated_at":"2026-03-23T21:17:09Z","ticket_id":85,"author_type":"system","author_id":null,"author_name":"Liam Thomas","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":216,"created_at":"2026-03-18T21:55:17Z","updated_at":"2026-03-18T21:55:17Z","ticket_id":86,"author_type":"customer","author_id":null,"author_name":"Anouk Jackson","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":217,"created_at":"2026-05-07T18:04:15Z","updated_at":"2026-05-07T18:04:15Z","ticket_id":87,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":218,"created_at":"2026-05-08T05:17:15Z","updated_at":"2026-05-08T05:17:15Z","ticket_id":87,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":219,"created_at":"2026-06-03T03:28:13Z","updated_at":"2026-06-03T03:28:13Z","ticket_id":88,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":220,"created_at":"2026-06-03T19:21:13Z","updated_at":"2026-06-03T19:21:13Z","ticket_id":88,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":221,"created_at":"2026-06-04T14:51:13Z","updated_at":"2026-06-04T14:51:13Z","ticket_id":88,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":222,"created_at":"2026-06-05T04:38:13Z","updated_at":"2026-06-05T04:38:13Z","ticket_id":88,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":223,"created_at":"2026-06-05T22:02:13Z","updated_at":"2026-06-05T22:02:13Z","ticket_id":88,"author_type":"system","author_id":null,"author_name":"Nicolas Stewart","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":224,"created_at":"2026-06-06T08:27:13Z","updated_at":"2026-06-06T08:27:13Z","ticket_id":88,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":225,"created_at":"2026-03-05T18:20:04Z","updated_at":"2026-03-05T18:20:04Z","ticket_id":89,"author_type":"customer","author_id":null,"author_name":"Zoe Bianchi","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":226,"created_at":"2026-07-26T06:33:01Z","updated_at":"2026-07-26T06:33:01Z","ticket_id":90,"author_type":"customer","author_id":null,"author_name":"Emilia Mitchell","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":227,"created_at":"2026-07-26T18:20:01Z","updated_at":"2026-07-26T18:20:01Z","ticket_id":90,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":228,"created_at":"2026-07-06T04:07:13Z","updated_at":"2026-07-06T04:07:13Z","ticket_id":91,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":229,"created_at":"2026-07-07T00:06:13Z","updated_at":"2026-07-07T00:06:13Z","ticket_id":91,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":230,"created_at":"2026-05-27T05:20:35Z","updated_at":"2026-05-27T05:20:35Z","ticket_id":92,"author_type":"customer","author_id":null,"author_name":"Ivy Ferrari","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":231,"created_at":"2026-05-27T09:31:35Z","updated_at":"2026-05-27T09:31:35Z","ticket_id":92,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":232,"created_at":"2026-05-28T01:12:35Z","updated_at":"2026-05-28T01:12:35Z","ticket_id":92,"author_type":"customer","author_id":null,"author_name":"Ivy Ferrari","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":233,"created_at":"2026-04-13T18:06:02Z","updated_at":"2026-04-13T18:06:02Z","ticket_id":93,"author_type":"customer","author_id":null,"author_name":"Lucia Silva","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":234,"created_at":"2026-04-14T04:44:02Z","updated_at":"2026-04-14T04:44:02Z","ticket_id":93,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":235,"created_at":"2026-04-14T12:10:02Z","updated_at":"2026-04-14T12:10:02Z","ticket_id":93,"author_type":"system","author_id":null,"author_name":"Lucia Silva","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":236,"created_at":"2026-07-31T11:22:50Z","updated_at":"2026-07-31T11:22:50Z","ticket_id":94,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":237,"created_at":"2026-07-31T14:21:50Z","updated_at":"2026-07-31T14:21:50Z","ticket_id":94,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":238,"created_at":"2026-08-01T06:36:50Z","updated_at":"2026-08-01T06:36:50Z","ticket_id":94,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":239,"created_at":"2026-08-01T13:12:50Z","updated_at":"2026-08-01T13:12:50Z","ticket_id":94,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":240,"created_at":"2026-08-01T16:32:50Z","updated_at":"2026-08-01T16:32:50Z","ticket_id":94,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":241,"created_at":"2026-05-03T15:51:02Z","updated_at":"2026-05-03T15:51:02Z","ticket_id":95,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":242,"created_at":"2026-05-04T09:28:02Z","updated_at":"2026-05-04T09:28:02Z","ticket_id":95,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":243,"created_at":"2026-07-27T15:25:18Z","updated_at":"2026-07-27T15:25:18Z","ticket_id":96,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":244,"created_at":"2026-07-27T20:50:18Z","updated_at":"2026-07-27T20:50:18Z","ticket_id":96,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"invoice.pdf","size":469222,"content_type":"text/plain"}]},{"id":245,"created_at":"2026-07-28T10:56:18Z","updated_at":"2026-07-28T10:56:18Z","ticket_id":96,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":246,"created_at":"2026-06-04T14:12:42Z","updated_at":"2026-06-04T14:12:42Z","ticket_id":97,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":247,"created_at":"2026-06-04T16:21:42Z","updated_at":"2026-06-04T16:21:42Z","ticket_id":97,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":248,"created_at":"2026-07-19T12:33:34Z","updated_at":"2026-07-19T12:33:34Z","ticket_id":98,"author_type":"customer","author_id":null,"author_name":"Nora Stewart","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":249,"created_at":"2026-07-19T20:58:34Z","updated_at":"2026-07-19T20:58:34Z","ticket_id":98,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":250,"created_at":"2026-05-16T19:58:22Z","updated_at":"2026-05-16T19:58:22Z","ticket_id":99,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":675704,"content_type":"text/plain"}]},{"id":251,"created_at":"2026-03-31T04:55:11Z","updated_at":"2026-03-31T04:55:11Z","ticket_id":100,"author_type":"customer","author_id":null,"author_name":"Arjun Evans","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":252,"created_at":"2026-03-31T05:46:11Z","updated_at":"2026-03-31T05:46:11Z","ticket_id":100,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":253,"created_at":"2026-03-31T07:47:11Z","updated_at":"2026-03-31T07:47:11Z","ticket_id":100,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":254,"created_at":"2026-06-27T07:54:40Z","updated_at":"2026-06-27T07:54:40Z","ticket_id":101,"author_type":"customer","author_id":null,"author_name":"Liam Schneider","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"log.txt","size":271613,"content_type":"text/csv"}]},{"id":255,"created_at":"2026-04-06T09:59:56Z","updated_at":"2026-04-06T09:59:56Z","ticket_id":102,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":256,"created_at":"2026-04-06T15:39:56Z","updated_at":"2026-04-06T15:39:56Z","ticket_id":102,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":257,"created_at":"2026-05-05T03:32:08Z","updated_at":"2026-05-05T03:32:08Z","ticket_id":103,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":258,"created_at":"2026-05-05T04:46:08Z","updated_at":"2026-05-05T04:46:08Z","ticket_id":103,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":259,"created_at":"2026-03-28T07:29:29Z","updated_at":"2026-03-28T07:29:29Z","ticket_id":104,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":260,"created_at":"2026-06-19T15:48:21Z","updated_at":"2026-06-19T15:48:21Z","ticket_id":105,"author_type":"customer","author_id":null,"author_name":"Elena Hall","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":261,"created_at":"2026-06-20T01:23:21Z","updated_at":"2026-06-20T01:23:21Z","ticket_id":105,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":262,"created_at":"2026-06-14T11:42:38Z","updated_at":"2026-06-14T11:42:38Z","ticket_id":106,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":263,"created_at":"2026-06-14T22:58:38Z","updated_at":"2026-06-14T22:58:38Z","ticket_id":106,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":264,"created_at":"2026-06-15T18:47:38Z","updated_at":"2026-06-15T18:47:38Z","ticket_id":106,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":265,"created_at":"2026-05-02T17:14:39Z","updated_at":"2026-05-02T17:14:39Z","ticket_id":107,"author_type":"customer","author_id":null,"author_name":"Ines Harris","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"log.txt","size":421270,"content_type":"image/png"}]},{"id":266,"created_at":"2026-05-03T00:24:39Z","updated_at":"2026-05-03T00:24:39Z","ticket_id":107,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":267,"created_at":"2026-05-03T16:23:39Z","updated_at":"2026-05-03T16:23:39Z","ticket_id":107,"author_type":"customer","author_id":null,"author_name":"Ines Harris","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":268,"created_at":"2026-08-10T16:14:47Z","updated_at":"2026-08-10T16:14:47Z","ticket_id":108,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":269,"created_at":"2026-08-11T07:58:47Z","updated_at":"2026-08-11T07:58:47Z","ticket_id":108,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":270,"created_at":"2026-08-25T19:32:22Z","updated_at":"2026-08-25T19:32:22Z","ticket_id":109,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":271,"created_at":"2026-08-26T10:18:22Z","updated_at":"2026-08-26T10:18:22Z","ticket_id":109,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":272,"created_at":"2026-08-22T00:07:17Z","updated_at":"2026-08-22T00:07:17Z","ticket_id":110,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":273,"created_at":"2026-07-02T22:22:39Z","updated_at":"2026-07-02T22:22:39Z","ticket_id":111,"author_type":"customer","author_id":null,"author_name":"Emilia Mitchell","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":274,"created_at":"2026-07-03T03:41:39Z","updated_at":"2026-07-03T03:41:39Z","ticket_id":111,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":275,"created_at":"2026-08-08T07:32:25Z","updated_at":"2026-08-08T07:32:25Z","ticket_id":112,"author_type":"customer","author_id":null,"author_name":"Santiago Anderson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":276,"created_at":"2026-08-08T23:04:25Z","updated_at":"2026-08-08T23:04:25Z","ticket_id":112,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":277,"created_at":"2026-08-09T04:04:25Z","updated_at":"2026-08-09T04:04:25Z","ticket_id":112,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":564791,"content_type":"application/pdf"}]},{"id":278,"created_at":"2026-08-09T08:05:25Z","updated_at":"2026-08-09T08:05:25Z","ticket_id":112,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":279,"created_at":"2026-07-16T02:55:11Z","updated_at":"2026-07-16T02:55:11Z","ticket_id":113,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":280,"created_at":"2026-05-25T16:41:30Z","updated_at":"2026-05-25T16:41:30Z","ticket_id":114,"author_type":"customer","author_id":null,"author_name":"Nora Bianchi","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":281,"created_at":"2026-04-24T16:55:33Z","updated_at":"2026-04-24T16:55:33Z","ticket_id":115,"author_type":"customer","author_id":null,"author_name":"Noah Collins","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":282,"created_at":"2026-04-25T00:02:33Z","updated_at":"2026-04-25T00:02:33Z","ticket_id":115,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":283,"created_at":"2026-07-14T10:46:05Z","updated_at":"2026-07-14T10:46:05Z","ticket_id":116,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Let me know if you need screenshots. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":284,"created_at":"2026-07-14T20:17:05Z","updated_at":"2026-07-14T20:17:05Z","ticket_id":116,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":285,"created_at":"2026-07-14T22:33:05Z","updated_at":"2026-07-14T22:33:05Z","ticket_id":116,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":286,"created_at":"2026-07-15T03:33:05Z","updated_at":"2026-07-15T03:33:05Z","ticket_id":116,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":287,"created_at":"2026-07-15T12:27:05Z","updated_at":"2026-07-15T12:27:05Z","ticket_id":116,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":288,"created_at":"2026-04-14T02:32:09Z","updated_at":"2026-04-14T02:32:09Z","ticket_id":117,"author_type":"customer","author_id":null,"author_name":"Yuki Tran","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":289,"created_at":"2026-04-14T09:44:09Z","updated_at":"2026-04-14T09:44:09Z","ticket_id":117,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":290,"created_at":"2026-04-14T09:55:09Z","updated_at":"2026-04-14T09:55:09Z","ticket_id":117,"author_type":"customer","author_id":null,"author_name":"Yuki Tran","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":291,"created_at":"2026-05-06T03:29:29Z","updated_at":"2026-05-06T03:29:29Z","ticket_id":118,"author_type":"customer","author_id":null,"author_name":"Olivia Johnson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":292,"created_at":"2026-05-06T18:08:29Z","updated_at":"2026-05-06T18:08:29Z","ticket_id":118,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":293,"created_at":"2026-04-01T16:26:47Z","updated_at":"2026-04-01T16:26:47Z","ticket_id":119,"author_type":"customer","author_id":null,"author_name":"Sven Russo","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":294,"created_at":"2026-04-02T06:14:47Z","updated_at":"2026-04-02T06:14:47Z","ticket_id":119,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":295,"created_at":"2026-04-03T00:32:47Z","updated_at":"2026-04-03T00:32:47Z","ticket_id":119,"author_type":"customer","author_id":null,"author_name":"Sven Russo","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":296,"created_at":"2026-08-22T02:55:11Z","updated_at":"2026-08-22T02:55:11Z","ticket_id":120,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":297,"created_at":"2026-08-22T19:36:11Z","updated_at":"2026-08-22T19:36:11Z","ticket_id":120,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":298,"created_at":"2026-07-11T01:35:05Z","updated_at":"2026-07-11T01:35:05Z","ticket_id":121,"author_type":"customer","author_id":null,"author_name":"Joaquin Jackson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":299,"created_at":"2026-07-11T04:23:05Z","updated_at":"2026-07-11T04:23:05Z","ticket_id":121,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":300,"created_at":"2026-03-21T06:35:31Z","updated_at":"2026-03-21T06:35:31Z","ticket_id":122,"author_type":"customer","author_id":null,"author_name":"Daniel Wright","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":301,"created_at":"2026-06-23T02:03:20Z","updated_at":"2026-06-23T02:03:20Z","ticket_id":123,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":302,"created_at":"2026-06-23T05:33:20Z","updated_at":"2026-06-23T05:33:20Z","ticket_id":123,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":303,"created_at":"2026-06-23T13:17:20Z","updated_at":"2026-06-23T13:17:20Z","ticket_id":123,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":304,"created_at":"2026-05-02T22:48:27Z","updated_at":"2026-05-02T22:48:27Z","ticket_id":124,"author_type":"customer","author_id":null,"author_name":"Joaquin Jackson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":305,"created_at":"2026-05-03T11:49:27Z","updated_at":"2026-05-03T11:49:27Z","ticket_id":124,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":306,"created_at":"2026-05-03T15:59:27Z","updated_at":"2026-05-03T15:59:27Z","ticket_id":124,"author_type":"customer","author_id":null,"author_name":"Joaquin Jackson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":307,"created_at":"2026-05-03T23:09:27Z","updated_at":"2026-05-03T23:09:27Z","ticket_id":124,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":308,"created_at":"2026-08-01T08:20:13Z","updated_at":"2026-08-01T08:20:13Z","ticket_id":125,"author_type":"customer","author_id":null,"author_name":"Clara Schneider","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":309,"created_at":"2026-04-03T01:07:06Z","updated_at":"2026-04-03T01:07:06Z","ticket_id":126,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":310,"created_at":"2026-04-03T17:37:06Z","updated_at":"2026-04-03T17:37:06Z","ticket_id":126,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":311,"created_at":"2026-08-09T14:31:33Z","updated_at":"2026-08-09T14:31:33Z","ticket_id":127,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":312,"created_at":"2026-05-12T16:22:11Z","updated_at":"2026-05-12T16:22:11Z","ticket_id":128,"author_type":"customer","author_id":null,"author_name":"Tomas Moore","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":313,"created_at":"2026-05-13T04:46:11Z","updated_at":"2026-05-13T04:46:11Z","ticket_id":128,"author_type":"customer","author_id":null,"author_name":"Tomas Moore","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":314,"created_at":"2026-06-06T20:10:24Z","updated_at":"2026-06-06T20:10:24Z","ticket_id":129,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":315,"created_at":"2026-08-23T21:14:32Z","updated_at":"2026-08-23T21:14:32Z","ticket_id":130,"author_type":"customer","author_id":null,"author_name":"Isabella Campbell","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":316,"created_at":"2026-08-24T10:56:32Z","updated_at":"2026-08-24T10:56:32Z","ticket_id":130,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":317,"created_at":"2026-08-24T23:43:32Z","updated_at":"2026-08-24T23:43:32Z","ticket_id":130,"author_type":"customer","author_id":null,"author_name":"Isabella Campbell","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":318,"created_at":"2026-08-25T13:32:32Z","updated_at":"2026-08-25T13:32:32Z","ticket_id":130,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":319,"created_at":"2026-07-05T03:05:47Z","updated_at":"2026-07-05T03:05:47Z","ticket_id":131,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":320,"created_at":"2026-07-05T04:13:47Z","updated_at":"2026-07-05T04:13:47Z","ticket_id":131,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":321,"created_at":"2026-07-05T10:23:47Z","updated_at":"2026-07-05T10:23:47Z","ticket_id":131,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":322,"created_at":"2026-08-11T12:57:04Z","updated_at":"2026-08-11T12:57:04Z","ticket_id":132,"author_type":"customer","author_id":null,"author_name":"Julian White","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":323,"created_at":"2026-08-14T07:54:05Z","updated_at":"2026-08-14T07:54:05Z","ticket_id":133,"author_type":"customer","author_id":null,"author_name":"Mikkel Brown","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":324,"created_at":"2026-08-15T01:47:05Z","updated_at":"2026-08-15T01:47:05Z","ticket_id":133,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":325,"created_at":"2026-07-03T14:12:43Z","updated_at":"2026-07-03T14:12:43Z","ticket_id":134,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"This started happening after the last update. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":326,"created_at":"2026-07-03T18:10:43Z","updated_at":"2026-07-03T18:10:43Z","ticket_id":134,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":327,"created_at":"2026-07-03T21:16:43Z","updated_at":"2026-07-03T21:16:43Z","ticket_id":134,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":328,"created_at":"2026-07-04T00:36:43Z","updated_at":"2026-07-04T00:36:43Z","ticket_id":134,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":821595,"content_type":"application/pdf"}]},{"id":329,"created_at":"2026-03-18T19:36:20Z","updated_at":"2026-03-18T19:36:20Z","ticket_id":135,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":330,"created_at":"2026-05-23T08:24:09Z","updated_at":"2026-05-23T08:24:09Z","ticket_id":136,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":331,"created_at":"2026-05-23T09:46:09Z","updated_at":"2026-05-23T09:46:09Z","ticket_id":136,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":332,"created_at":"2026-06-14T17:14:14Z","updated_at":"2026-06-14T17:14:14Z","ticket_id":137,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"log.txt","size":83354,"content_type":"image/png"}]},{"id":333,"created_at":"2026-06-15T09:39:14Z","updated_at":"2026-06-15T09:39:14Z","ticket_id":137,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":334,"created_at":"2026-03-13T12:59:59Z","updated_at":"2026-03-13T12:59:59Z","ticket_id":138,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":335,"created_at":"2026-03-13T13:20:59Z","updated_at":"2026-03-13T13:20:59Z","ticket_id":138,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":336,"created_at":"2026-03-13T18:45:59Z","updated_at":"2026-03-13T18:45:59Z","ticket_id":138,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":337,"created_at":"2026-05-19T11:49:13Z","updated_at":"2026-05-19T11:49:13Z","ticket_id":139,"author_type":"customer","author_id":null,"author_name":"Nina Okafor","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":338,"created_at":"2026-05-20T01:24:13Z","updated_at":"2026-05-20T01:24:13Z","ticket_id":139,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":648691,"content_type":"text/plain"}]},{"id":339,"created_at":"2026-05-20T15:52:13Z","updated_at":"2026-05-20T15:52:13Z","ticket_id":139,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":340,"created_at":"2026-03-29T22:37:21Z","updated_at":"2026-03-29T22:37:21Z","ticket_id":140,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":341,"created_at":"2026-03-30T11:53:21Z","updated_at":"2026-03-30T11:53:21Z","ticket_id":140,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":342,"created_at":"2026-04-28T11:22:03Z","updated_at":"2026-04-28T11:22:03Z","ticket_id":141,"author_type":"customer","author_id":null,"author_name":"Amara Clark","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":343,"created_at":"2026-08-01T03:09:04Z","updated_at":"2026-08-01T03:09:04Z","ticket_id":142,"author_type":"customer","author_id":null,"author_name":"Sam Martinez","body":"Let me know if you need screenshots. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":344,"created_at":"2026-08-01T20:03:04Z","updated_at":"2026-08-01T20:03:04Z","ticket_id":142,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":853683,"content_type":"application/pdf"}]},{"id":345,"created_at":"2026-05-14T03:08:33Z","updated_at":"2026-05-14T03:08:33Z","ticket_id":143,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":346,"created_at":"2026-07-15T04:00:50Z","updated_at":"2026-07-15T04:00:50Z","ticket_id":144,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":347,"created_at":"2026-07-25T13:34:00Z","updated_at":"2026-07-25T13:34:00Z","ticket_id":145,"author_type":"customer","author_id":null,"author_name":"Matteo Weber","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":348,"created_at":"2026-07-25T16:07:00Z","updated_at":"2026-07-25T16:07:00Z","ticket_id":145,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":349,"created_at":"2026-06-18T06:51:09Z","updated_at":"2026-06-18T06:51:09Z","ticket_id":146,"author_type":"customer","author_id":null,"author_name":"Julian Hill","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":265532,"content_type":"application/pdf"}]},{"id":350,"created_at":"2026-06-18T15:44:09Z","updated_at":"2026-06-18T15:44:09Z","ticket_id":146,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":351,"created_at":"2026-06-18T17:43:09Z","updated_at":"2026-06-18T17:43:09Z","ticket_id":146,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":352,"created_at":"2026-06-23T21:13:18Z","updated_at":"2026-06-23T21:13:18Z","ticket_id":147,"author_type":"customer","author_id":null,"author_name":"Renata Tanaka","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"screenshot.png","size":106971,"content_type":"application/pdf"}]},{"id":353,"created_at":"2026-03-20T19:07:34Z","updated_at":"2026-03-20T19:07:34Z","ticket_id":148,"author_type":"customer","author_id":null,"author_name":"Amara Muller","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":354,"created_at":"2026-03-21T09:14:34Z","updated_at":"2026-03-21T09:14:34Z","ticket_id":148,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":355,"created_at":"2026-03-21T19:11:34Z","updated_at":"2026-03-21T19:11:34Z","ticket_id":148,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":356,"created_at":"2026-03-22T07:15:34Z","updated_at":"2026-03-22T07:15:34Z","ticket_id":148,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":357,"created_at":"2026-03-22T17:41:34Z","updated_at":"2026-03-22T17:41:34Z","ticket_id":148,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":358,"created_at":"2026-03-23T12:41:34Z","updated_at":"2026-03-23T12:41:34Z","ticket_id":148,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":359,"created_at":"2026-04-04T12:36:07Z","updated_at":"2026-04-04T12:36:07Z","ticket_id":149,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":360,"created_at":"2026-04-05T04:16:07Z","updated_at":"2026-04-05T04:16:07Z","ticket_id":149,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"screenshot.png","size":528615,"content_type":"image/png"}]},{"id":361,"created_at":"2026-04-05T07:55:07Z","updated_at":"2026-04-05T07:55:07Z","ticket_id":149,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":362,"created_at":"2026-04-06T01:53:07Z","updated_at":"2026-04-06T01:53:07Z","ticket_id":149,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":363,"created_at":"2026-04-06T10:51:07Z","updated_at":"2026-04-06T10:51:07Z","ticket_id":149,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"export.csv","size":679194,"content_type":"application/pdf"}]},{"id":364,"created_at":"2026-06-24T21:16:37Z","updated_at":"2026-06-24T21:16:37Z","ticket_id":150,"author_type":"customer","author_id":null,"author_name":"Henry Turner","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":275568,"content_type":"text/csv"}]},{"id":365,"created_at":"2026-07-09T01:15:28Z","updated_at":"2026-07-09T01:15:28Z","ticket_id":151,"author_type":"customer","author_id":null,"author_name":"Renata Tanaka","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":366,"created_at":"2026-07-09T08:44:28Z","updated_at":"2026-07-09T08:44:28Z","ticket_id":151,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[{"name":"screenshot.png","size":869203,"content_type":"text/plain"}]},{"id":367,"created_at":"2026-06-07T03:56:37Z","updated_at":"2026-06-07T03:56:37Z","ticket_id":152,"author_type":"customer","author_id":null,"author_name":"Amara Clark","body":"Not urgent, just wanted to flag it. This started happening after the last update.","internal":false,"attachments":[]},{"id":368,"created_at":"2026-06-07T20:34:37Z","updated_at":"2026-06-07T20:34:37Z","ticket_id":152,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":369,"created_at":"2026-06-08T06:26:37Z","updated_at":"2026-06-08T06:26:37Z","ticket_id":152,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":370,"created_at":"2026-03-18T17:02:58Z","updated_at":"2026-03-18T17:02:58Z","ticket_id":153,"author_type":"customer","author_id":null,"author_name":"Nina Okafor","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":371,"created_at":"2026-06-03T21:08:21Z","updated_at":"2026-06-03T21:08:21Z","ticket_id":154,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":372,"created_at":"2026-06-03T23:33:21Z","updated_at":"2026-06-03T23:33:21Z","ticket_id":154,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":373,"created_at":"2026-06-04T03:36:21Z","updated_at":"2026-06-04T03:36:21Z","ticket_id":154,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":374,"created_at":"2026-06-04T06:29:21Z","updated_at":"2026-06-04T06:29:21Z","ticket_id":154,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":375,"created_at":"2026-08-17T04:33:08Z","updated_at":"2026-08-17T04:33:08Z","ticket_id":155,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"Let me know if you need screenshots. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":376,"created_at":"2026-08-17T05:26:08Z","updated_at":"2026-08-17T05:26:08Z","ticket_id":155,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":377,"created_at":"2026-08-17T19:16:08Z","updated_at":"2026-08-17T19:16:08Z","ticket_id":155,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":378,"created_at":"2026-05-26T18:33:31Z","updated_at":"2026-05-26T18:33:31Z","ticket_id":156,"author_type":"customer","author_id":null,"author_name":"Emma Young","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":379,"created_at":"2026-05-27T14:12:31Z","updated_at":"2026-05-27T14:12:31Z","ticket_id":156,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":380,"created_at":"2026-07-17T17:40:42Z","updated_at":"2026-07-17T17:40:42Z","ticket_id":157,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":381,"created_at":"2026-07-18T05:39:42Z","updated_at":"2026-07-18T05:39:42Z","ticket_id":157,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":382,"created_at":"2026-07-18T12:04:42Z","updated_at":"2026-07-18T12:04:42Z","ticket_id":157,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":383,"created_at":"2026-07-23T14:19:06Z","updated_at":"2026-07-23T14:19:06Z","ticket_id":158,"author_type":"customer","author_id":null,"author_name":"Rosa Campbell","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":384,"created_at":"2026-04-19T12:24:51Z","updated_at":"2026-04-19T12:24:51Z","ticket_id":159,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":385,"created_at":"2026-04-19T19:49:51Z","updated_at":"2026-04-19T19:49:51Z","ticket_id":159,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":455928,"content_type":"text/csv"}]},{"id":386,"created_at":"2026-05-25T17:47:20Z","updated_at":"2026-05-25T17:47:20Z","ticket_id":160,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":387,"created_at":"2026-05-26T07:16:20Z","updated_at":"2026-05-26T07:16:20Z","ticket_id":160,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":388,"created_at":"2026-05-26T15:23:20Z","updated_at":"2026-05-26T15:23:20Z","ticket_id":160,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":389,"created_at":"2026-08-10T13:25:09Z","updated_at":"2026-08-10T13:25:09Z","ticket_id":161,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":390,"created_at":"2026-05-07T15:21:26Z","updated_at":"2026-05-07T15:21:26Z","ticket_id":162,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":391,"created_at":"2026-05-07T23:08:26Z","updated_at":"2026-05-07T23:08:26Z","ticket_id":162,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":392,"created_at":"2026-08-31T10:46:24Z","updated_at":"2026-08-31T10:46:24Z","ticket_id":163,"author_type":"customer","author_id":null,"author_name":"Julian Hill","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":45674,"content_type":"text/plain"}]},{"id":393,"created_at":"2026-03-13T18:25:38Z","updated_at":"2026-03-13T18:25:38Z","ticket_id":164,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":394,"created_at":"2026-03-13T20:05:38Z","updated_at":"2026-03-13T20:05:38Z","ticket_id":164,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":395,"created_at":"2026-03-13T23:34:38Z","updated_at":"2026-03-13T23:34:38Z","ticket_id":164,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":358991,"content_type":"image/png"}]},{"id":396,"created_at":"2026-03-14T12:49:38Z","updated_at":"2026-03-14T12:49:38Z","ticket_id":164,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":397,"created_at":"2026-06-29T06:42:33Z","updated_at":"2026-06-29T06:42:33Z","ticket_id":165,"author_type":"customer","author_id":null,"author_name":"Oscar Baker","body":"Not urgent, just wanted to flag it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":398,"created_at":"2026-06-29T12:33:33Z","updated_at":"2026-06-29T12:33:33Z","ticket_id":165,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":399,"created_at":"2026-08-28T14:36:17Z","updated_at":"2026-08-28T14:36:17Z","ticket_id":166,"author_type":"customer","author_id":null,"author_name":"Zoe Lopez","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":400,"created_at":"2026-08-29T05:50:17Z","updated_at":"2026-08-29T05:50:17Z","ticket_id":166,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"export.csv","size":551800,"content_type":"application/pdf"}]},{"id":401,"created_at":"2026-08-29T13:35:17Z","updated_at":"2026-08-29T13:35:17Z","ticket_id":166,"author_type":"customer","author_id":null,"author_name":"Zoe Lopez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":402,"created_at":"2026-08-20T02:52:21Z","updated_at":"2026-08-20T02:52:21Z","ticket_id":167,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":403,"created_at":"2026-08-20T05:54:21Z","updated_at":"2026-08-20T05:54:21Z","ticket_id":167,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":404,"created_at":"2026-08-20T16:48:21Z","updated_at":"2026-08-20T16:48:21Z","ticket_id":167,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":405,"created_at":"2026-04-07T16:29:27Z","updated_at":"2026-04-07T16:29:27Z","ticket_id":168,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":406,"created_at":"2026-04-07T22:20:27Z","updated_at":"2026-04-07T22:20:27Z","ticket_id":168,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":407,"created_at":"2026-06-25T14:38:29Z","updated_at":"2026-06-25T14:38:29Z","ticket_id":169,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":408,"created_at":"2026-06-26T02:14:29Z","updated_at":"2026-06-26T02:14:29Z","ticket_id":169,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":409,"created_at":"2026-06-26T17:22:29Z","updated_at":"2026-06-26T17:22:29Z","ticket_id":169,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":410,"created_at":"2026-06-27T03:06:29Z","updated_at":"2026-06-27T03:06:29Z","ticket_id":169,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":411,"created_at":"2026-08-14T10:41:34Z","updated_at":"2026-08-14T10:41:34Z","ticket_id":170,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":412,"created_at":"2026-08-14T18:31:34Z","updated_at":"2026-08-14T18:31:34Z","ticket_id":170,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":413,"created_at":"2026-05-06T08:05:44Z","updated_at":"2026-05-06T08:05:44Z","ticket_id":171,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":414,"created_at":"2026-05-06T19:37:44Z","updated_at":"2026-05-06T19:37:44Z","ticket_id":171,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":415,"created_at":"2026-08-31T11:37:09Z","updated_at":"2026-08-31T11:37:09Z","ticket_id":172,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":416,"created_at":"2026-03-11T10:44:23Z","updated_at":"2026-03-11T10:44:23Z","ticket_id":173,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":417,"created_at":"2026-03-11T14:42:23Z","updated_at":"2026-03-11T14:42:23Z","ticket_id":173,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":418,"created_at":"2026-07-05T00:33:06Z","updated_at":"2026-07-05T00:33:06Z","ticket_id":174,"author_type":"customer","author_id":null,"author_name":"Yuki Tran","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":419,"created_at":"2026-07-05T03:53:06Z","updated_at":"2026-07-05T03:53:06Z","ticket_id":174,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":420,"created_at":"2026-03-23T12:16:38Z","updated_at":"2026-03-23T12:16:38Z","ticket_id":175,"author_type":"customer","author_id":null,"author_name":"Rosa Campbell","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":421,"created_at":"2026-03-23T16:58:38Z","updated_at":"2026-03-23T16:58:38Z","ticket_id":175,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":422,"created_at":"2026-03-23T20:47:38Z","updated_at":"2026-03-23T20:47:38Z","ticket_id":175,"author_type":"customer","author_id":null,"author_name":"Rosa Campbell","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":423,"created_at":"2026-03-07T01:52:01Z","updated_at":"2026-03-07T01:52:01Z","ticket_id":176,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":424,"created_at":"2026-04-21T23:04:31Z","updated_at":"2026-04-21T23:04:31Z","ticket_id":177,"author_type":"customer","author_id":null,"author_name":"Marco Costa","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":425,"created_at":"2026-04-22T10:49:31Z","updated_at":"2026-04-22T10:49:31Z","ticket_id":177,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"invoice.pdf","size":619391,"content_type":"application/pdf"}]},{"id":426,"created_at":"2026-04-23T00:50:31Z","updated_at":"2026-04-23T00:50:31Z","ticket_id":177,"author_type":"system","author_id":null,"author_name":"Marco Costa","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":412960,"content_type":"application/pdf"}]},{"id":427,"created_at":"2026-04-23T13:46:31Z","updated_at":"2026-04-23T13:46:31Z","ticket_id":177,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":428,"created_at":"2026-04-10T13:21:02Z","updated_at":"2026-04-10T13:21:02Z","ticket_id":178,"author_type":"customer","author_id":null,"author_name":"Marco Roberts","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":429,"created_at":"2026-04-10T14:30:02Z","updated_at":"2026-04-10T14:30:02Z","ticket_id":178,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":430,"created_at":"2026-04-11T03:17:02Z","updated_at":"2026-04-11T03:17:02Z","ticket_id":178,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":431,"created_at":"2026-04-11T22:14:02Z","updated_at":"2026-04-11T22:14:02Z","ticket_id":178,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":432,"created_at":"2026-04-13T02:27:37Z","updated_at":"2026-04-13T02:27:37Z","ticket_id":179,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":433,"created_at":"2026-04-13T19:22:37Z","updated_at":"2026-04-13T19:22:37Z","ticket_id":179,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[{"name":"log.txt","size":435825,"content_type":"application/pdf"}]},{"id":434,"created_at":"2026-05-08T03:57:25Z","updated_at":"2026-05-08T03:57:25Z","ticket_id":180,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":435,"created_at":"2026-05-08T14:03:25Z","updated_at":"2026-05-08T14:03:25Z","ticket_id":180,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":436,"created_at":"2026-04-11T10:17:48Z","updated_at":"2026-04-11T10:17:48Z","ticket_id":181,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":437,"created_at":"2026-04-11T23:37:48Z","updated_at":"2026-04-11T23:37:48Z","ticket_id":181,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":438,"created_at":"2026-04-12T13:41:48Z","updated_at":"2026-04-12T13:41:48Z","ticket_id":181,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":439,"created_at":"2026-06-10T08:14:39Z","updated_at":"2026-06-10T08:14:39Z","ticket_id":182,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":479373,"content_type":"image/png"}]},{"id":440,"created_at":"2026-06-11T02:43:39Z","updated_at":"2026-06-11T02:43:39Z","ticket_id":182,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":441,"created_at":"2026-03-28T12:23:11Z","updated_at":"2026-03-28T12:23:11Z","ticket_id":183,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":442,"created_at":"2026-04-26T22:49:09Z","updated_at":"2026-04-26T22:49:09Z","ticket_id":184,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":443,"created_at":"2026-04-27T11:49:09Z","updated_at":"2026-04-27T11:49:09Z","ticket_id":184,"author_type":"system","author_id":null,"author_name":"Facundo Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":444,"created_at":"2026-04-27T13:57:09Z","updated_at":"2026-04-27T13:57:09Z","ticket_id":184,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":445,"created_at":"2026-05-21T11:48:32Z","updated_at":"2026-05-21T11:48:32Z","ticket_id":185,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":446,"created_at":"2026-05-22T04:51:32Z","updated_at":"2026-05-22T04:51:32Z","ticket_id":185,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":447,"created_at":"2026-03-09T15:43:25Z","updated_at":"2026-03-09T15:43:25Z","ticket_id":186,"author_type":"customer","author_id":null,"author_name":"Ivy Ferrari","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":448,"created_at":"2026-03-10T09:22:25Z","updated_at":"2026-03-10T09:22:25Z","ticket_id":186,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":550644,"content_type":"text/plain"}]},{"id":449,"created_at":"2026-05-03T07:01:31Z","updated_at":"2026-05-03T07:01:31Z","ticket_id":187,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":450,"created_at":"2026-07-30T05:57:04Z","updated_at":"2026-07-30T05:57:04Z","ticket_id":188,"author_type":"customer","author_id":null,"author_name":"Ingrid Moreau","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":451,"created_at":"2026-07-30T09:26:04Z","updated_at":"2026-07-30T09:26:04Z","ticket_id":188,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":452,"created_at":"2026-07-31T04:41:04Z","updated_at":"2026-07-31T04:41:04Z","ticket_id":188,"author_type":"customer","author_id":null,"author_name":"Ingrid Moreau","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":453,"created_at":"2026-08-24T14:28:57Z","updated_at":"2026-08-24T14:28:57Z","ticket_id":189,"author_type":"customer","author_id":null,"author_name":"Olivia Johnson","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"log.txt","size":540051,"content_type":"text/csv"}]},{"id":454,"created_at":"2026-08-25T07:45:57Z","updated_at":"2026-08-25T07:45:57Z","ticket_id":189,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":455,"created_at":"2026-08-25T21:13:57Z","updated_at":"2026-08-25T21:13:57Z","ticket_id":189,"author_type":"customer","author_id":null,"author_name":"Olivia Johnson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":641832,"content_type":"application/pdf"}]},{"id":456,"created_at":"2026-08-26T10:44:57Z","updated_at":"2026-08-26T10:44:57Z","ticket_id":189,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":457,"created_at":"2026-08-26T20:10:57Z","updated_at":"2026-08-26T20:10:57Z","ticket_id":189,"author_type":"system","author_id":null,"author_name":"Olivia Johnson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"invoice.pdf","size":552358,"content_type":"text/plain"}]},{"id":458,"created_at":"2026-08-27T10:23:57Z","updated_at":"2026-08-27T10:23:57Z","ticket_id":189,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":459,"created_at":"2026-08-08T16:25:35Z","updated_at":"2026-08-08T16:25:35Z","ticket_id":190,"author_type":"customer","author_id":null,"author_name":"Henry Schneider","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":460,"created_at":"2026-08-09T08:34:35Z","updated_at":"2026-08-09T08:34:35Z","ticket_id":190,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":461,"created_at":"2026-08-09T14:08:35Z","updated_at":"2026-08-09T14:08:35Z","ticket_id":190,"author_type":"customer","author_id":null,"author_name":"Henry Schneider","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":462,"created_at":"2026-08-09T14:24:35Z","updated_at":"2026-08-09T14:24:35Z","ticket_id":190,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":463,"created_at":"2026-04-23T20:36:25Z","updated_at":"2026-04-23T20:36:25Z","ticket_id":191,"author_type":"customer","author_id":null,"author_name":"Ivy Fischer","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":464,"created_at":"2026-08-16T17:50:09Z","updated_at":"2026-08-16T17:50:09Z","ticket_id":192,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":465,"created_at":"2026-08-17T04:06:09Z","updated_at":"2026-08-17T04:06:09Z","ticket_id":192,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":466,"created_at":"2026-08-17T18:08:09Z","updated_at":"2026-08-17T18:08:09Z","ticket_id":192,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":129954,"content_type":"image/png"}]},{"id":467,"created_at":"2026-06-29T01:09:22Z","updated_at":"2026-06-29T01:09:22Z","ticket_id":193,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":468,"created_at":"2026-05-10T00:20:55Z","updated_at":"2026-05-10T00:20:55Z","ticket_id":194,"author_type":"customer","author_id":null,"author_name":"Mia Russo","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":469,"created_at":"2026-05-10T06:16:55Z","updated_at":"2026-05-10T06:16:55Z","ticket_id":194,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":470,"created_at":"2026-05-10T19:35:55Z","updated_at":"2026-05-10T19:35:55Z","ticket_id":194,"author_type":"customer","author_id":null,"author_name":"Mia Russo","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":471,"created_at":"2026-05-15T07:21:19Z","updated_at":"2026-05-15T07:21:19Z","ticket_id":195,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":472,"created_at":"2026-05-15T21:33:19Z","updated_at":"2026-05-15T21:33:19Z","ticket_id":195,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":473,"created_at":"2026-05-16T00:48:19Z","updated_at":"2026-05-16T00:48:19Z","ticket_id":195,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":474,"created_at":"2026-06-13T09:15:39Z","updated_at":"2026-06-13T09:15:39Z","ticket_id":196,"author_type":"customer","author_id":null,"author_name":"Julian Hill","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":475,"created_at":"2026-05-10T08:35:33Z","updated_at":"2026-05-10T08:35:33Z","ticket_id":197,"author_type":"customer","author_id":null,"author_name":"Oscar Murphy","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":476,"created_at":"2026-05-10T11:09:33Z","updated_at":"2026-05-10T11:09:33Z","ticket_id":197,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[{"name":"screenshot.png","size":863193,"content_type":"text/plain"}]},{"id":477,"created_at":"2026-05-10T15:29:33Z","updated_at":"2026-05-10T15:29:33Z","ticket_id":197,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":478,"created_at":"2026-04-24T11:00:50Z","updated_at":"2026-04-24T11:00:50Z","ticket_id":198,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":397168,"content_type":"text/plain"}]},{"id":479,"created_at":"2026-04-25T02:24:50Z","updated_at":"2026-04-25T02:24:50Z","ticket_id":198,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":283752,"content_type":"application/pdf"}]},{"id":480,"created_at":"2026-07-29T04:10:56Z","updated_at":"2026-07-29T04:10:56Z","ticket_id":199,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":481,"created_at":"2026-07-29T13:18:56Z","updated_at":"2026-07-29T13:18:56Z","ticket_id":199,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":482,"created_at":"2026-07-30T05:22:56Z","updated_at":"2026-07-30T05:22:56Z","ticket_id":199,"author_type":"customer","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":483,"created_at":"2026-07-30T14:47:56Z","updated_at":"2026-07-30T14:47:56Z","ticket_id":199,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":484,"created_at":"2026-07-31T01:34:56Z","updated_at":"2026-07-31T01:34:56Z","ticket_id":199,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":485,"created_at":"2026-07-31T15:29:56Z","updated_at":"2026-07-31T15:29:56Z","ticket_id":199,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":486,"created_at":"2026-03-30T01:02:35Z","updated_at":"2026-03-30T01:02:35Z","ticket_id":200,"author_type":"customer","author_id":null,"author_name":"Olivia Ferrari","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":487,"created_at":"2026-03-30T09:42:35Z","updated_at":"2026-03-30T09:42:35Z","ticket_id":200,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":488,"created_at":"2026-08-04T20:10:05Z","updated_at":"2026-08-04T20:10:05Z","ticket_id":201,"author_type":"customer","author_id":null,"author_name":"Jack Russo","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":489,"created_at":"2026-08-05T02:44:05Z","updated_at":"2026-08-05T02:44:05Z","ticket_id":201,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"export.csv","size":473216,"content_type":"text/csv"}]},{"id":490,"created_at":"2026-06-30T00:54:41Z","updated_at":"2026-06-30T00:54:41Z","ticket_id":202,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":491,"created_at":"2026-05-07T22:54:25Z","updated_at":"2026-05-07T22:54:25Z","ticket_id":203,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":222127,"content_type":"text/csv"}]},{"id":492,"created_at":"2026-07-15T14:26:34Z","updated_at":"2026-07-15T14:26:34Z","ticket_id":204,"author_type":"customer","author_id":null,"author_name":"Grace Ferrari","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"screenshot.png","size":312853,"content_type":"image/png"}]},{"id":493,"created_at":"2026-07-27T14:12:12Z","updated_at":"2026-07-27T14:12:12Z","ticket_id":205,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"invoice.pdf","size":132150,"content_type":"text/plain"}]},{"id":494,"created_at":"2026-07-07T16:34:26Z","updated_at":"2026-07-07T16:34:26Z","ticket_id":206,"author_type":"customer","author_id":null,"author_name":"Mikkel Brown","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":495,"created_at":"2026-05-14T15:00:12Z","updated_at":"2026-05-14T15:00:12Z","ticket_id":207,"author_type":"customer","author_id":null,"author_name":"Marco Jackson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":496,"created_at":"2026-05-14T18:55:12Z","updated_at":"2026-05-14T18:55:12Z","ticket_id":207,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":497,"created_at":"2026-05-15T09:10:12Z","updated_at":"2026-05-15T09:10:12Z","ticket_id":207,"author_type":"system","author_id":null,"author_name":"Marco Jackson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":498,"created_at":"2026-05-15T19:18:12Z","updated_at":"2026-05-15T19:18:12Z","ticket_id":207,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":499,"created_at":"2026-04-16T14:02:19Z","updated_at":"2026-04-16T14:02:19Z","ticket_id":208,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":500,"created_at":"2026-04-16T20:44:19Z","updated_at":"2026-04-16T20:44:19Z","ticket_id":208,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":501,"created_at":"2026-04-17T09:04:19Z","updated_at":"2026-04-17T09:04:19Z","ticket_id":208,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":502,"created_at":"2026-04-05T21:15:06Z","updated_at":"2026-04-05T21:15:06Z","ticket_id":209,"author_type":"customer","author_id":null,"author_name":"Rafael Clark","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":503,"created_at":"2026-05-08T10:31:18Z","updated_at":"2026-05-08T10:31:18Z","ticket_id":210,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":504,"created_at":"2026-05-08T21:55:18Z","updated_at":"2026-05-08T21:55:18Z","ticket_id":210,"author_type":"system","author_id":null,"author_name":"Joaquin Martinez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":505,"created_at":"2026-05-08T23:17:18Z","updated_at":"2026-05-08T23:17:18Z","ticket_id":210,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":506,"created_at":"2026-05-09T02:39:18Z","updated_at":"2026-05-09T02:39:18Z","ticket_id":210,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":507,"created_at":"2026-07-21T22:47:28Z","updated_at":"2026-07-21T22:47:28Z","ticket_id":211,"author_type":"customer","author_id":null,"author_name":"Marco Costa","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":508,"created_at":"2026-05-31T21:15:27Z","updated_at":"2026-05-31T21:15:27Z","ticket_id":212,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":509,"created_at":"2026-06-29T22:04:12Z","updated_at":"2026-06-29T22:04:12Z","ticket_id":213,"author_type":"customer","author_id":null,"author_name":"Tomas Moore","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":510,"created_at":"2026-05-22T00:43:24Z","updated_at":"2026-05-22T00:43:24Z","ticket_id":214,"author_type":"customer","author_id":null,"author_name":"Chloe Brown","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":511,"created_at":"2026-05-22T18:55:24Z","updated_at":"2026-05-22T18:55:24Z","ticket_id":214,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":512,"created_at":"2026-05-23T10:27:24Z","updated_at":"2026-05-23T10:27:24Z","ticket_id":214,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":513,"created_at":"2026-05-24T04:36:24Z","updated_at":"2026-05-24T04:36:24Z","ticket_id":214,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":514,"created_at":"2026-05-24T07:10:24Z","updated_at":"2026-05-24T07:10:24Z","ticket_id":214,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":515,"created_at":"2026-05-24T08:50:24Z","updated_at":"2026-05-24T08:50:24Z","ticket_id":214,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":516,"created_at":"2026-07-03T05:58:12Z","updated_at":"2026-07-03T05:58:12Z","ticket_id":215,"author_type":"customer","author_id":null,"author_name":"Lucia Tanaka","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":212444,"content_type":"image/png"}]},{"id":517,"created_at":"2026-08-21T00:46:34Z","updated_at":"2026-08-21T00:46:34Z","ticket_id":216,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":518,"created_at":"2026-08-21T20:40:34Z","updated_at":"2026-08-21T20:40:34Z","ticket_id":216,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":519,"created_at":"2026-08-25T09:24:29Z","updated_at":"2026-08-25T09:24:29Z","ticket_id":217,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":290506,"content_type":"image/png"}]},{"id":520,"created_at":"2026-08-25T14:35:29Z","updated_at":"2026-08-25T14:35:29Z","ticket_id":217,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":521,"created_at":"2026-07-25T16:09:50Z","updated_at":"2026-07-25T16:09:50Z","ticket_id":218,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":522,"created_at":"2026-07-26T11:46:50Z","updated_at":"2026-07-26T11:46:50Z","ticket_id":218,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":523,"created_at":"2026-03-13T19:44:38Z","updated_at":"2026-03-13T19:44:38Z","ticket_id":219,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":524,"created_at":"2026-03-13T23:25:38Z","updated_at":"2026-03-13T23:25:38Z","ticket_id":219,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":167448,"content_type":"text/plain"}]},{"id":525,"created_at":"2026-03-14T16:20:38Z","updated_at":"2026-03-14T16:20:38Z","ticket_id":219,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":526,"created_at":"2026-04-11T07:12:56Z","updated_at":"2026-04-11T07:12:56Z","ticket_id":220,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":527,"created_at":"2026-04-11T10:31:56Z","updated_at":"2026-04-11T10:31:56Z","ticket_id":220,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":528,"created_at":"2026-04-11T21:41:56Z","updated_at":"2026-04-11T21:41:56Z","ticket_id":220,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":529,"created_at":"2026-06-18T21:06:44Z","updated_at":"2026-06-18T21:06:44Z","ticket_id":221,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":546989,"content_type":"text/plain"}]},{"id":530,"created_at":"2026-06-19T07:02:44Z","updated_at":"2026-06-19T07:02:44Z","ticket_id":221,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"screenshot.png","size":546938,"content_type":"image/png"}]},{"id":531,"created_at":"2026-06-19T18:49:44Z","updated_at":"2026-06-19T18:49:44Z","ticket_id":221,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":532,"created_at":"2026-03-19T04:57:01Z","updated_at":"2026-03-19T04:57:01Z","ticket_id":222,"author_type":"customer","author_id":null,"author_name":"Rosa Campbell","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":533,"created_at":"2026-03-19T20:30:01Z","updated_at":"2026-03-19T20:30:01Z","ticket_id":222,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":534,"created_at":"2026-05-02T15:58:33Z","updated_at":"2026-05-02T15:58:33Z","ticket_id":223,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Let me know if you need screenshots. Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":6515,"content_type":"text/plain"}]},{"id":535,"created_at":"2026-05-02T21:27:33Z","updated_at":"2026-05-02T21:27:33Z","ticket_id":223,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":536,"created_at":"2026-05-03T15:35:33Z","updated_at":"2026-05-03T15:35:33Z","ticket_id":223,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":537,"created_at":"2026-05-04T05:39:33Z","updated_at":"2026-05-04T05:39:33Z","ticket_id":223,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":538,"created_at":"2026-05-05T01:12:33Z","updated_at":"2026-05-05T01:12:33Z","ticket_id":223,"author_type":"customer","author_id":null,"author_name":"System","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":539,"created_at":"2026-05-05T09:53:33Z","updated_at":"2026-05-05T09:53:33Z","ticket_id":223,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"invoice.pdf","size":384826,"content_type":"application/pdf"}]},{"id":540,"created_at":"2026-07-09T08:21:19Z","updated_at":"2026-07-09T08:21:19Z","ticket_id":224,"author_type":"customer","author_id":null,"author_name":"Kenji Roux","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":541,"created_at":"2026-07-09T19:25:19Z","updated_at":"2026-07-09T19:25:19Z","ticket_id":224,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":542,"created_at":"2026-07-10T14:01:19Z","updated_at":"2026-07-10T14:01:19Z","ticket_id":224,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":543,"created_at":"2026-08-30T16:59:15Z","updated_at":"2026-08-30T16:59:15Z","ticket_id":225,"author_type":"customer","author_id":null,"author_name":"Aisha Romero","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":544,"created_at":"2026-08-30T20:23:15Z","updated_at":"2026-08-30T20:23:15Z","ticket_id":225,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"export.csv","size":246372,"content_type":"image/png"}]},{"id":545,"created_at":"2026-08-31T01:22:15Z","updated_at":"2026-08-31T01:22:15Z","ticket_id":225,"author_type":"customer","author_id":null,"author_name":"Aisha Romero","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":546,"created_at":"2026-08-31T03:07:15Z","updated_at":"2026-08-31T03:07:15Z","ticket_id":225,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":547,"created_at":"2026-08-31T14:24:15Z","updated_at":"2026-08-31T14:24:15Z","ticket_id":225,"author_type":"customer","author_id":null,"author_name":"Aisha Romero","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":548,"created_at":"2026-04-29T09:56:40Z","updated_at":"2026-04-29T09:56:40Z","ticket_id":226,"author_type":"customer","author_id":null,"author_name":"Amara Adams","body":"This started happening after the last update. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":549,"created_at":"2026-04-29T13:26:40Z","updated_at":"2026-04-29T13:26:40Z","ticket_id":226,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":550,"created_at":"2026-03-18T05:45:27Z","updated_at":"2026-03-18T05:45:27Z","ticket_id":227,"author_type":"customer","author_id":null,"author_name":"Noah Stewart","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":551,"created_at":"2026-03-18T14:44:27Z","updated_at":"2026-03-18T14:44:27Z","ticket_id":227,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":552,"created_at":"2026-03-19T04:25:27Z","updated_at":"2026-03-19T04:25:27Z","ticket_id":227,"author_type":"customer","author_id":null,"author_name":"Noah Stewart","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":553,"created_at":"2026-07-13T05:45:51Z","updated_at":"2026-07-13T05:45:51Z","ticket_id":228,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":554,"created_at":"2026-04-13T07:17:09Z","updated_at":"2026-04-13T07:17:09Z","ticket_id":229,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":244327,"content_type":"application/pdf"}]},{"id":555,"created_at":"2026-05-07T01:35:12Z","updated_at":"2026-05-07T01:35:12Z","ticket_id":230,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":556,"created_at":"2026-05-07T13:48:12Z","updated_at":"2026-05-07T13:48:12Z","ticket_id":230,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"export.csv","size":145925,"content_type":"image/png"}]},{"id":557,"created_at":"2026-04-29T16:59:05Z","updated_at":"2026-04-29T16:59:05Z","ticket_id":231,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":558,"created_at":"2026-04-30T11:04:05Z","updated_at":"2026-04-30T11:04:05Z","ticket_id":231,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":559,"created_at":"2026-04-30T19:32:05Z","updated_at":"2026-04-30T19:32:05Z","ticket_id":231,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"invoice.pdf","size":450959,"content_type":"image/png"}]},{"id":560,"created_at":"2026-05-01T10:12:05Z","updated_at":"2026-05-01T10:12:05Z","ticket_id":231,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":561,"created_at":"2026-06-19T09:20:35Z","updated_at":"2026-06-19T09:20:35Z","ticket_id":232,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":562,"created_at":"2026-06-20T03:50:35Z","updated_at":"2026-06-20T03:50:35Z","ticket_id":232,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":563,"created_at":"2026-07-15T10:54:24Z","updated_at":"2026-07-15T10:54:24Z","ticket_id":233,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"log.txt","size":535393,"content_type":"text/plain"}]},{"id":564,"created_at":"2026-03-31T18:12:19Z","updated_at":"2026-03-31T18:12:19Z","ticket_id":234,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":588356,"content_type":"image/png"}]},{"id":565,"created_at":"2026-03-31T21:21:19Z","updated_at":"2026-03-31T21:21:19Z","ticket_id":234,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":566,"created_at":"2026-04-01T10:36:19Z","updated_at":"2026-04-01T10:36:19Z","ticket_id":234,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":567,"created_at":"2026-04-02T01:55:19Z","updated_at":"2026-04-02T01:55:19Z","ticket_id":234,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":243804,"content_type":"image/png"}]},{"id":568,"created_at":"2026-07-10T12:05:11Z","updated_at":"2026-07-10T12:05:11Z","ticket_id":235,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":569,"created_at":"2026-07-10T21:55:11Z","updated_at":"2026-07-10T21:55:11Z","ticket_id":235,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"export.csv","size":721694,"content_type":"text/plain"}]},{"id":570,"created_at":"2026-08-30T13:53:13Z","updated_at":"2026-08-30T13:53:13Z","ticket_id":236,"author_type":"customer","author_id":null,"author_name":"Joaquin Weber","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":571,"created_at":"2026-03-13T20:28:32Z","updated_at":"2026-03-13T20:28:32Z","ticket_id":237,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":572,"created_at":"2026-03-14T06:31:32Z","updated_at":"2026-03-14T06:31:32Z","ticket_id":237,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[{"name":"export.csv","size":349834,"content_type":"text/csv"}]},{"id":573,"created_at":"2026-03-14T23:29:32Z","updated_at":"2026-03-14T23:29:32Z","ticket_id":237,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"screenshot.png","size":435508,"content_type":"application/pdf"}]},{"id":574,"created_at":"2026-08-26T12:28:30Z","updated_at":"2026-08-26T12:28:30Z","ticket_id":238,"author_type":"customer","author_id":null,"author_name":"Felix Walker","body":"Here are the steps to reproduce it. This started happening after the last update.","internal":false,"attachments":[]},{"id":575,"created_at":"2026-08-26T17:41:30Z","updated_at":"2026-08-26T17:41:30Z","ticket_id":238,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":576,"created_at":"2026-08-01T16:21:40Z","updated_at":"2026-08-01T16:21:40Z","ticket_id":239,"author_type":"customer","author_id":null,"author_name":"Alice Brown","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":577,"created_at":"2026-08-02T06:17:40Z","updated_at":"2026-08-02T06:17:40Z","ticket_id":239,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":523441,"content_type":"application/pdf"}]},{"id":578,"created_at":"2026-08-02T11:51:40Z","updated_at":"2026-08-02T11:51:40Z","ticket_id":239,"author_type":"customer","author_id":null,"author_name":"Alice Brown","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":579,"created_at":"2026-05-29T07:23:56Z","updated_at":"2026-05-29T07:23:56Z","ticket_id":240,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":580,"created_at":"2026-06-19T21:54:11Z","updated_at":"2026-06-19T21:54:11Z","ticket_id":241,"author_type":"customer","author_id":null,"author_name":"Nicolas Khan","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":581,"created_at":"2026-06-20T07:02:11Z","updated_at":"2026-06-20T07:02:11Z","ticket_id":241,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":582,"created_at":"2026-06-20T10:21:11Z","updated_at":"2026-06-20T10:21:11Z","ticket_id":241,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":583,"created_at":"2026-06-20T23:38:11Z","updated_at":"2026-06-20T23:38:11Z","ticket_id":241,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":584,"created_at":"2026-06-06T16:14:02Z","updated_at":"2026-06-06T16:14:02Z","ticket_id":242,"author_type":"customer","author_id":null,"author_name":"Sam Nelson","body":"Not urgent, just wanted to flag it. This started happening after the last update.","internal":false,"attachments":[]},{"id":585,"created_at":"2026-04-12T15:48:59Z","updated_at":"2026-04-12T15:48:59Z","ticket_id":243,"author_type":"customer","author_id":null,"author_name":"Olivia Ferrari","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":586,"created_at":"2026-04-12T20:01:59Z","updated_at":"2026-04-12T20:01:59Z","ticket_id":243,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":587,"created_at":"2026-07-11T16:45:27Z","updated_at":"2026-07-11T16:45:27Z","ticket_id":244,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":588,"created_at":"2026-07-11T17:18:27Z","updated_at":"2026-07-11T17:18:27Z","ticket_id":244,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":589,"created_at":"2026-07-12T00:58:27Z","updated_at":"2026-07-12T00:58:27Z","ticket_id":244,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"invoice.pdf","size":868704,"content_type":"text/csv"}]},{"id":590,"created_at":"2026-07-12T02:17:27Z","updated_at":"2026-07-12T02:17:27Z","ticket_id":244,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":591,"created_at":"2026-05-01T11:30:48Z","updated_at":"2026-05-01T11:30:48Z","ticket_id":245,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":592,"created_at":"2026-05-01T15:08:48Z","updated_at":"2026-05-01T15:08:48Z","ticket_id":245,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":593,"created_at":"2026-05-01T22:44:48Z","updated_at":"2026-05-01T22:44:48Z","ticket_id":245,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":594,"created_at":"2026-05-02T06:52:48Z","updated_at":"2026-05-02T06:52:48Z","ticket_id":245,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":595,"created_at":"2026-07-26T18:08:28Z","updated_at":"2026-07-26T18:08:28Z","ticket_id":246,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":596,"created_at":"2026-07-27T09:00:28Z","updated_at":"2026-07-27T09:00:28Z","ticket_id":246,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":279844,"content_type":"text/csv"}]},{"id":597,"created_at":"2026-07-27T11:44:28Z","updated_at":"2026-07-27T11:44:28Z","ticket_id":246,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":598,"created_at":"2026-07-27T20:14:28Z","updated_at":"2026-07-27T20:14:28Z","ticket_id":246,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":599,"created_at":"2026-07-28T07:19:28Z","updated_at":"2026-07-28T07:19:28Z","ticket_id":246,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":600,"created_at":"2026-07-28T10:29:28Z","updated_at":"2026-07-28T10:29:28Z","ticket_id":246,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":601,"created_at":"2026-04-26T12:42:08Z","updated_at":"2026-04-26T12:42:08Z","ticket_id":247,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"This started happening after the last update. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":602,"created_at":"2026-05-14T08:32:35Z","updated_at":"2026-05-14T08:32:35Z","ticket_id":248,"author_type":"customer","author_id":null,"author_name":"Felix Perez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":603,"created_at":"2026-05-14T20:52:35Z","updated_at":"2026-05-14T20:52:35Z","ticket_id":248,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":604,"created_at":"2026-04-28T00:42:16Z","updated_at":"2026-04-28T00:42:16Z","ticket_id":249,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":605,"created_at":"2026-04-09T09:12:26Z","updated_at":"2026-04-09T09:12:26Z","ticket_id":250,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":606,"created_at":"2026-04-09T22:25:26Z","updated_at":"2026-04-09T22:25:26Z","ticket_id":250,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":607,"created_at":"2026-04-10T05:58:26Z","updated_at":"2026-04-10T05:58:26Z","ticket_id":250,"author_type":"system","author_id":null,"author_name":"Ivy Johnson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"screenshot.png","size":760781,"content_type":"application/pdf"}]},{"id":608,"created_at":"2026-04-10T16:49:26Z","updated_at":"2026-04-10T16:49:26Z","ticket_id":250,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":609,"created_at":"2026-06-03T11:30:53Z","updated_at":"2026-06-03T11:30:53Z","ticket_id":251,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":610,"created_at":"2026-07-29T00:05:14Z","updated_at":"2026-07-29T00:05:14Z","ticket_id":252,"author_type":"customer","author_id":null,"author_name":"Rafael Clark","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":717940,"content_type":"image/png"}]},{"id":611,"created_at":"2026-07-29T13:22:14Z","updated_at":"2026-07-29T13:22:14Z","ticket_id":252,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"export.csv","size":866448,"content_type":"text/plain"}]},{"id":612,"created_at":"2026-07-29T17:23:14Z","updated_at":"2026-07-29T17:23:14Z","ticket_id":252,"author_type":"customer","author_id":null,"author_name":"Rafael Clark","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":613,"created_at":"2026-07-30T03:06:14Z","updated_at":"2026-07-30T03:06:14Z","ticket_id":252,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":614,"created_at":"2026-03-28T07:10:08Z","updated_at":"2026-03-28T07:10:08Z","ticket_id":253,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":761543,"content_type":"application/pdf"}]},{"id":615,"created_at":"2026-03-29T02:45:08Z","updated_at":"2026-03-29T02:45:08Z","ticket_id":253,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":616,"created_at":"2026-04-06T22:29:21Z","updated_at":"2026-04-06T22:29:21Z","ticket_id":254,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"invoice.pdf","size":337849,"content_type":"text/csv"}]},{"id":617,"created_at":"2026-03-12T09:53:17Z","updated_at":"2026-03-12T09:53:17Z","ticket_id":255,"author_type":"customer","author_id":null,"author_name":"Fatima Tran","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":618,"created_at":"2026-08-05T08:44:33Z","updated_at":"2026-08-05T08:44:33Z","ticket_id":256,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":619,"created_at":"2026-08-05T22:27:33Z","updated_at":"2026-08-05T22:27:33Z","ticket_id":256,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":620,"created_at":"2026-05-14T12:40:18Z","updated_at":"2026-05-14T12:40:18Z","ticket_id":257,"author_type":"customer","author_id":null,"author_name":"Nora Brown","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":621,"created_at":"2026-05-15T05:13:18Z","updated_at":"2026-05-15T05:13:18Z","ticket_id":257,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":663858,"content_type":"text/plain"}]},{"id":622,"created_at":"2026-06-22T07:19:39Z","updated_at":"2026-06-22T07:19:39Z","ticket_id":258,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"export.csv","size":507294,"content_type":"image/png"}]},{"id":623,"created_at":"2026-06-22T18:41:39Z","updated_at":"2026-06-22T18:41:39Z","ticket_id":258,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":624,"created_at":"2026-06-23T14:24:39Z","updated_at":"2026-06-23T14:24:39Z","ticket_id":258,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":625,"created_at":"2026-08-08T03:59:37Z","updated_at":"2026-08-08T03:59:37Z","ticket_id":259,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"This started happening after the last update. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":626,"created_at":"2026-08-08T13:49:37Z","updated_at":"2026-08-08T13:49:37Z","ticket_id":259,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":627,"created_at":"2026-03-20T10:28:17Z","updated_at":"2026-03-20T10:28:17Z","ticket_id":260,"author_type":"customer","author_id":null,"author_name":"Sven Weber","body":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":628,"created_at":"2026-05-08T23:56:18Z","updated_at":"2026-05-08T23:56:18Z","ticket_id":261,"author_type":"customer","author_id":null,"author_name":"Andres Wilson","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":629,"created_at":"2026-04-06T22:26:15Z","updated_at":"2026-04-06T22:26:15Z","ticket_id":262,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"log.txt","size":126429,"content_type":"text/plain"}]},{"id":630,"created_at":"2026-03-07T22:18:21Z","updated_at":"2026-03-07T22:18:21Z","ticket_id":263,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":631,"created_at":"2026-05-09T05:38:42Z","updated_at":"2026-05-09T05:38:42Z","ticket_id":264,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":632,"created_at":"2026-05-09T11:37:42Z","updated_at":"2026-05-09T11:37:42Z","ticket_id":264,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":633,"created_at":"2026-05-10T02:48:42Z","updated_at":"2026-05-10T02:48:42Z","ticket_id":264,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":634,"created_at":"2026-05-10T13:30:42Z","updated_at":"2026-05-10T13:30:42Z","ticket_id":264,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":635,"created_at":"2026-04-16T14:49:35Z","updated_at":"2026-04-16T14:49:35Z","ticket_id":265,"author_type":"customer","author_id":null,"author_name":"Youssef Wilson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":636,"created_at":"2026-04-17T04:18:35Z","updated_at":"2026-04-17T04:18:35Z","ticket_id":265,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":637,"created_at":"2026-04-17T10:56:35Z","updated_at":"2026-04-17T10:56:35Z","ticket_id":265,"author_type":"system","author_id":null,"author_name":"Youssef Wilson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":638,"created_at":"2026-04-17T18:02:35Z","updated_at":"2026-04-17T18:02:35Z","ticket_id":265,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":639,"created_at":"2026-03-23T17:51:37Z","updated_at":"2026-03-23T17:51:37Z","ticket_id":266,"author_type":"customer","author_id":null,"author_name":"Rafael Clark","body":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":640,"created_at":"2026-03-24T07:09:37Z","updated_at":"2026-03-24T07:09:37Z","ticket_id":266,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":641,"created_at":"2026-04-30T22:18:47Z","updated_at":"2026-04-30T22:18:47Z","ticket_id":267,"author_type":"customer","author_id":null,"author_name":"Nora Bianchi","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":642,"created_at":"2026-07-31T08:46:20Z","updated_at":"2026-07-31T08:46:20Z","ticket_id":268,"author_type":"customer","author_id":null,"author_name":"Ravi Wilson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"export.csv","size":553266,"content_type":"text/plain"}]},{"id":643,"created_at":"2026-07-31T21:25:20Z","updated_at":"2026-07-31T21:25:20Z","ticket_id":268,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":644,"created_at":"2026-07-26T09:45:39Z","updated_at":"2026-07-26T09:45:39Z","ticket_id":269,"author_type":"customer","author_id":null,"author_name":"Youssef Walker","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":645,"created_at":"2026-07-26T20:36:39Z","updated_at":"2026-07-26T20:36:39Z","ticket_id":269,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":646,"created_at":"2026-07-27T04:39:39Z","updated_at":"2026-07-27T04:39:39Z","ticket_id":269,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":647,"created_at":"2026-07-06T15:00:54Z","updated_at":"2026-07-06T15:00:54Z","ticket_id":270,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":648,"created_at":"2026-07-07T02:14:54Z","updated_at":"2026-07-07T02:14:54Z","ticket_id":270,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"invoice.pdf","size":550476,"content_type":"text/plain"}]},{"id":649,"created_at":"2026-07-24T18:41:12Z","updated_at":"2026-07-24T18:41:12Z","ticket_id":271,"author_type":"customer","author_id":null,"author_name":"Emma Okafor","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":650,"created_at":"2026-07-25T14:12:12Z","updated_at":"2026-07-25T14:12:12Z","ticket_id":271,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":651,"created_at":"2026-05-22T05:04:28Z","updated_at":"2026-05-22T05:04:28Z","ticket_id":272,"author_type":"customer","author_id":null,"author_name":"Sam Harris","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":652,"created_at":"2026-05-22T06:18:28Z","updated_at":"2026-05-22T06:18:28Z","ticket_id":272,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":653,"created_at":"2026-05-22T07:06:28Z","updated_at":"2026-05-22T07:06:28Z","ticket_id":272,"author_type":"customer","author_id":null,"author_name":"Sam Harris","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":654,"created_at":"2026-03-09T19:15:12Z","updated_at":"2026-03-09T19:15:12Z","ticket_id":273,"author_type":"customer","author_id":null,"author_name":"Amara Adams","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":655,"created_at":"2026-03-10T08:54:12Z","updated_at":"2026-03-10T08:54:12Z","ticket_id":273,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":656,"created_at":"2026-03-11T03:43:12Z","updated_at":"2026-03-11T03:43:12Z","ticket_id":273,"author_type":"customer","author_id":null,"author_name":"Amara Adams","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":657,"created_at":"2026-08-11T16:06:40Z","updated_at":"2026-08-11T16:06:40Z","ticket_id":274,"author_type":"customer","author_id":null,"author_name":"Zoe Lopez","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":658,"created_at":"2026-08-12T04:36:40Z","updated_at":"2026-08-12T04:36:40Z","ticket_id":274,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"screenshot.png","size":178474,"content_type":"text/plain"}]},{"id":659,"created_at":"2026-04-06T14:32:46Z","updated_at":"2026-04-06T14:32:46Z","ticket_id":275,"author_type":"customer","author_id":null,"author_name":"Arjun Evans","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":660,"created_at":"2026-04-07T05:48:46Z","updated_at":"2026-04-07T05:48:46Z","ticket_id":275,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"log.txt","size":601243,"content_type":"text/csv"}]},{"id":661,"created_at":"2026-04-07T07:00:46Z","updated_at":"2026-04-07T07:00:46Z","ticket_id":275,"author_type":"customer","author_id":null,"author_name":"Arjun Evans","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":662,"created_at":"2026-05-29T23:44:39Z","updated_at":"2026-05-29T23:44:39Z","ticket_id":276,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":663,"created_at":"2026-05-30T11:07:39Z","updated_at":"2026-05-30T11:07:39Z","ticket_id":276,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":664,"created_at":"2026-05-31T01:17:39Z","updated_at":"2026-05-31T01:17:39Z","ticket_id":276,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":665,"created_at":"2026-05-31T15:39:39Z","updated_at":"2026-05-31T15:39:39Z","ticket_id":276,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":666,"created_at":"2026-05-30T08:48:41Z","updated_at":"2026-05-30T08:48:41Z","ticket_id":277,"author_type":"customer","author_id":null,"author_name":"Yuki Ferrari","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":667,"created_at":"2026-06-18T00:33:01Z","updated_at":"2026-06-18T00:33:01Z","ticket_id":278,"author_type":"customer","author_id":null,"author_name":"Olivia Ferrari","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":668,"created_at":"2026-06-18T07:43:01Z","updated_at":"2026-06-18T07:43:01Z","ticket_id":278,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":669,"created_at":"2026-06-18T12:34:01Z","updated_at":"2026-06-18T12:34:01Z","ticket_id":278,"author_type":"customer","author_id":null,"author_name":"Olivia Ferrari","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":670,"created_at":"2026-07-12T16:21:44Z","updated_at":"2026-07-12T16:21:44Z","ticket_id":279,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":671,"created_at":"2026-07-12T19:20:44Z","updated_at":"2026-07-12T19:20:44Z","ticket_id":279,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":672,"created_at":"2026-07-13T12:43:44Z","updated_at":"2026-07-13T12:43:44Z","ticket_id":279,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":673,"created_at":"2026-07-13T22:10:44Z","updated_at":"2026-07-13T22:10:44Z","ticket_id":279,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":674,"created_at":"2026-04-06T19:15:36Z","updated_at":"2026-04-06T19:15:36Z","ticket_id":280,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":798936,"content_type":"image/png"}]},{"id":675,"created_at":"2026-04-07T04:02:36Z","updated_at":"2026-04-07T04:02:36Z","ticket_id":280,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":676,"created_at":"2026-04-07T23:52:36Z","updated_at":"2026-04-07T23:52:36Z","ticket_id":280,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":677,"created_at":"2026-04-08T08:30:36Z","updated_at":"2026-04-08T08:30:36Z","ticket_id":280,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":678,"created_at":"2026-07-12T23:48:08Z","updated_at":"2026-07-12T23:48:08Z","ticket_id":281,"author_type":"customer","author_id":null,"author_name":"Mateo Williams","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":679,"created_at":"2026-07-13T13:35:08Z","updated_at":"2026-07-13T13:35:08Z","ticket_id":281,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":680,"created_at":"2026-07-13T15:23:08Z","updated_at":"2026-07-13T15:23:08Z","ticket_id":281,"author_type":"system","author_id":null,"author_name":"System","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":681,"created_at":"2026-07-14T06:18:08Z","updated_at":"2026-07-14T06:18:08Z","ticket_id":281,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":682,"created_at":"2026-06-02T04:40:28Z","updated_at":"2026-06-02T04:40:28Z","ticket_id":282,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":683,"created_at":"2026-06-16T23:43:52Z","updated_at":"2026-06-16T23:43:52Z","ticket_id":283,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":684,"created_at":"2026-06-17T14:41:52Z","updated_at":"2026-06-17T14:41:52Z","ticket_id":283,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":685,"created_at":"2026-06-18T02:30:52Z","updated_at":"2026-06-18T02:30:52Z","ticket_id":283,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":686,"created_at":"2026-06-18T17:01:52Z","updated_at":"2026-06-18T17:01:52Z","ticket_id":283,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":687,"created_at":"2026-03-14T03:38:53Z","updated_at":"2026-03-14T03:38:53Z","ticket_id":284,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":750896,"content_type":"text/plain"}]},{"id":688,"created_at":"2026-03-14T13:58:53Z","updated_at":"2026-03-14T13:58:53Z","ticket_id":284,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":689,"created_at":"2026-03-14T21:41:53Z","updated_at":"2026-03-14T21:41:53Z","ticket_id":284,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":690,"created_at":"2026-03-15T10:11:53Z","updated_at":"2026-03-15T10:11:53Z","ticket_id":284,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":691,"created_at":"2026-03-16T00:22:53Z","updated_at":"2026-03-16T00:22:53Z","ticket_id":284,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":692,"created_at":"2026-05-04T08:26:38Z","updated_at":"2026-05-04T08:26:38Z","ticket_id":285,"author_type":"customer","author_id":null,"author_name":"Sven Russo","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":693,"created_at":"2026-05-04T21:46:38Z","updated_at":"2026-05-04T21:46:38Z","ticket_id":285,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":694,"created_at":"2026-05-05T02:58:50Z","updated_at":"2026-05-05T02:58:50Z","ticket_id":286,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":695,"created_at":"2026-05-05T03:52:50Z","updated_at":"2026-05-05T03:52:50Z","ticket_id":286,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":696,"created_at":"2026-07-17T10:13:59Z","updated_at":"2026-07-17T10:13:59Z","ticket_id":287,"author_type":"customer","author_id":null,"author_name":"Layla Brown","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":697,"created_at":"2026-08-29T13:33:31Z","updated_at":"2026-08-29T13:33:31Z","ticket_id":288,"author_type":"customer","author_id":null,"author_name":"Rosa Thomas","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":698,"created_at":"2026-08-30T08:17:31Z","updated_at":"2026-08-30T08:17:31Z","ticket_id":288,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":699,"created_at":"2026-05-12T16:45:27Z","updated_at":"2026-05-12T16:45:27Z","ticket_id":289,"author_type":"customer","author_id":null,"author_name":"Sam Nelson","body":"This started happening after the last update. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":700,"created_at":"2026-04-26T17:00:45Z","updated_at":"2026-04-26T17:00:45Z","ticket_id":290,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":701,"created_at":"2026-04-27T10:16:45Z","updated_at":"2026-04-27T10:16:45Z","ticket_id":290,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":111178,"content_type":"text/csv"}]},{"id":702,"created_at":"2026-05-16T19:29:24Z","updated_at":"2026-05-16T19:29:24Z","ticket_id":291,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":703,"created_at":"2026-04-27T12:51:48Z","updated_at":"2026-04-27T12:51:48Z","ticket_id":292,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":704,"created_at":"2026-04-28T05:42:48Z","updated_at":"2026-04-28T05:42:48Z","ticket_id":292,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":705,"created_at":"2026-04-28T11:09:48Z","updated_at":"2026-04-28T11:09:48Z","ticket_id":292,"author_type":"system","author_id":null,"author_name":"Amara Collins","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":706,"created_at":"2026-04-28T16:45:48Z","updated_at":"2026-04-28T16:45:48Z","ticket_id":292,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":703577,"content_type":"text/plain"}]},{"id":707,"created_at":"2026-04-29T10:15:48Z","updated_at":"2026-04-29T10:15:48Z","ticket_id":292,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":708,"created_at":"2026-03-05T17:58:37Z","updated_at":"2026-03-05T17:58:37Z","ticket_id":293,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":128673,"content_type":"application/pdf"}]},{"id":709,"created_at":"2026-03-06T07:10:37Z","updated_at":"2026-03-06T07:10:37Z","ticket_id":293,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":710,"created_at":"2026-03-06T17:55:37Z","updated_at":"2026-03-06T17:55:37Z","ticket_id":293,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":711,"created_at":"2026-03-07T01:21:37Z","updated_at":"2026-03-07T01:21:37Z","ticket_id":293,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":712,"created_at":"2026-03-20T03:21:58Z","updated_at":"2026-03-20T03:21:58Z","ticket_id":294,"author_type":"customer","author_id":null,"author_name":"Emma Wilson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":713,"created_at":"2026-03-20T17:53:58Z","updated_at":"2026-03-20T17:53:58Z","ticket_id":294,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":714,"created_at":"2026-04-16T05:36:01Z","updated_at":"2026-04-16T05:36:01Z","ticket_id":295,"author_type":"customer","author_id":null,"author_name":"Mateo Williams","body":"Here are the steps to reproduce it. This started happening after the last update.","internal":false,"attachments":[]},{"id":715,"created_at":"2026-03-30T01:21:32Z","updated_at":"2026-03-30T01:21:32Z","ticket_id":296,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":716,"created_at":"2026-03-30T16:56:32Z","updated_at":"2026-03-30T16:56:32Z","ticket_id":296,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":717,"created_at":"2026-03-30T21:49:32Z","updated_at":"2026-03-30T21:49:32Z","ticket_id":296,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":718,"created_at":"2026-03-31T05:20:32Z","updated_at":"2026-03-31T05:20:32Z","ticket_id":296,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":719,"created_at":"2026-03-31T05:51:32Z","updated_at":"2026-03-31T05:51:32Z","ticket_id":296,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":720,"created_at":"2026-03-22T14:04:54Z","updated_at":"2026-03-22T14:04:54Z","ticket_id":297,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":721,"created_at":"2026-03-23T03:00:54Z","updated_at":"2026-03-23T03:00:54Z","ticket_id":297,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":722,"created_at":"2026-03-23T16:00:54Z","updated_at":"2026-03-23T16:00:54Z","ticket_id":297,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":723,"created_at":"2026-03-24T01:57:54Z","updated_at":"2026-03-24T01:57:54Z","ticket_id":297,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":724,"created_at":"2026-06-23T12:05:52Z","updated_at":"2026-06-23T12:05:52Z","ticket_id":298,"author_type":"customer","author_id":null,"author_name":"Tomas Silva","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":565813,"content_type":"text/csv"}]},{"id":725,"created_at":"2026-06-24T01:42:52Z","updated_at":"2026-06-24T01:42:52Z","ticket_id":298,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":726,"created_at":"2026-06-24T08:18:52Z","updated_at":"2026-06-24T08:18:52Z","ticket_id":298,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":727,"created_at":"2026-05-17T23:15:58Z","updated_at":"2026-05-17T23:15:58Z","ticket_id":299,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":728,"created_at":"2026-07-19T07:54:29Z","updated_at":"2026-07-19T07:54:29Z","ticket_id":300,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"invoice.pdf","size":585051,"content_type":"image/png"}]},{"id":729,"created_at":"2026-07-27T09:25:22Z","updated_at":"2026-07-27T09:25:22Z","ticket_id":301,"author_type":"customer","author_id":null,"author_name":"Facundo Anderson","body":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":730,"created_at":"2026-06-23T16:32:25Z","updated_at":"2026-06-23T16:32:25Z","ticket_id":302,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"Here are the steps to reproduce it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":731,"created_at":"2026-06-24T08:47:25Z","updated_at":"2026-06-24T08:47:25Z","ticket_id":302,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":732,"created_at":"2026-04-19T06:29:52Z","updated_at":"2026-04-19T06:29:52Z","ticket_id":303,"author_type":"customer","author_id":null,"author_name":"Rafael Muller","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":733,"created_at":"2026-04-19T18:35:52Z","updated_at":"2026-04-19T18:35:52Z","ticket_id":303,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":734,"created_at":"2026-07-22T04:17:47Z","updated_at":"2026-07-22T04:17:47Z","ticket_id":304,"author_type":"customer","author_id":null,"author_name":"Liam Schneider","body":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":735,"created_at":"2026-07-22T12:20:47Z","updated_at":"2026-07-22T12:20:47Z","ticket_id":304,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":736,"created_at":"2026-07-23T03:15:47Z","updated_at":"2026-07-23T03:15:47Z","ticket_id":304,"author_type":"customer","author_id":null,"author_name":"Liam Schneider","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":737,"created_at":"2026-04-29T21:33:21Z","updated_at":"2026-04-29T21:33:21Z","ticket_id":305,"author_type":"customer","author_id":null,"author_name":"Matteo Weber","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"screenshot.png","size":305029,"content_type":"application/pdf"}]},{"id":738,"created_at":"2026-04-30T16:43:21Z","updated_at":"2026-04-30T16:43:21Z","ticket_id":305,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":739,"created_at":"2026-04-30T20:49:21Z","updated_at":"2026-04-30T20:49:21Z","ticket_id":305,"author_type":"customer","author_id":null,"author_name":"Matteo Weber","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":740,"created_at":"2026-08-28T10:56:12Z","updated_at":"2026-08-28T10:56:12Z","ticket_id":306,"author_type":"customer","author_id":null,"author_name":"Yuki Tran","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":741,"created_at":"2026-08-28T14:20:12Z","updated_at":"2026-08-28T14:20:12Z","ticket_id":306,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":742,"created_at":"2026-08-28T16:43:12Z","updated_at":"2026-08-28T16:43:12Z","ticket_id":306,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"screenshot.png","size":664994,"content_type":"text/plain"}]},{"id":743,"created_at":"2026-08-29T00:37:12Z","updated_at":"2026-08-29T00:37:12Z","ticket_id":306,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":744,"created_at":"2026-05-11T00:29:06Z","updated_at":"2026-05-11T00:29:06Z","ticket_id":307,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":745,"created_at":"2026-05-11T08:15:08Z","updated_at":"2026-05-11T08:15:08Z","ticket_id":308,"author_type":"customer","author_id":null,"author_name":"Felix Perez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":746,"created_at":"2026-05-11T15:02:08Z","updated_at":"2026-05-11T15:02:08Z","ticket_id":308,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":747,"created_at":"2026-06-19T02:02:30Z","updated_at":"2026-06-19T02:02:30Z","ticket_id":309,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":748,"created_at":"2026-06-19T02:28:30Z","updated_at":"2026-06-19T02:28:30Z","ticket_id":309,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":749,"created_at":"2026-06-19T18:46:30Z","updated_at":"2026-06-19T18:46:30Z","ticket_id":309,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":750,"created_at":"2026-07-30T06:43:06Z","updated_at":"2026-07-30T06:43:06Z","ticket_id":310,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":751,"created_at":"2026-07-30T11:08:06Z","updated_at":"2026-07-30T11:08:06Z","ticket_id":310,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"log.txt","size":514515,"content_type":"text/plain"}]},{"id":752,"created_at":"2026-05-30T06:18:59Z","updated_at":"2026-05-30T06:18:59Z","ticket_id":311,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":753,"created_at":"2026-05-30T13:41:59Z","updated_at":"2026-05-30T13:41:59Z","ticket_id":311,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":754,"created_at":"2026-03-22T06:27:27Z","updated_at":"2026-03-22T06:27:27Z","ticket_id":312,"author_type":"customer","author_id":null,"author_name":"Zoe Bianchi","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":755,"created_at":"2026-03-22T14:57:27Z","updated_at":"2026-03-22T14:57:27Z","ticket_id":312,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":756,"created_at":"2026-03-22T15:45:27Z","updated_at":"2026-03-22T15:45:27Z","ticket_id":312,"author_type":"customer","author_id":null,"author_name":"Zoe Bianchi","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":757,"created_at":"2026-03-22T16:54:27Z","updated_at":"2026-03-22T16:54:27Z","ticket_id":312,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":758,"created_at":"2026-05-04T02:44:21Z","updated_at":"2026-05-04T02:44:21Z","ticket_id":313,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":759,"created_at":"2026-05-04T17:40:21Z","updated_at":"2026-05-04T17:40:21Z","ticket_id":313,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":760,"created_at":"2026-05-04T21:03:21Z","updated_at":"2026-05-04T21:03:21Z","ticket_id":313,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"invoice.pdf","size":288893,"content_type":"text/csv"}]},{"id":761,"created_at":"2026-05-05T01:52:21Z","updated_at":"2026-05-05T01:52:21Z","ticket_id":313,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":762,"created_at":"2026-05-05T17:01:21Z","updated_at":"2026-05-05T17:01:21Z","ticket_id":313,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"invoice.pdf","size":489777,"content_type":"text/plain"}]},{"id":763,"created_at":"2026-04-06T12:35:10Z","updated_at":"2026-04-06T12:35:10Z","ticket_id":314,"author_type":"customer","author_id":null,"author_name":"Joaquin Jackson","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":764,"created_at":"2026-04-07T05:35:10Z","updated_at":"2026-04-07T05:35:10Z","ticket_id":314,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":765,"created_at":"2026-07-16T07:46:30Z","updated_at":"2026-07-16T07:46:30Z","ticket_id":315,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":130646,"content_type":"text/plain"}]},{"id":766,"created_at":"2026-07-08T22:01:54Z","updated_at":"2026-07-08T22:01:54Z","ticket_id":316,"author_type":"customer","author_id":null,"author_name":"Amara Adams","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":767,"created_at":"2026-07-09T03:33:54Z","updated_at":"2026-07-09T03:33:54Z","ticket_id":316,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":768,"created_at":"2026-04-14T05:33:32Z","updated_at":"2026-04-14T05:33:32Z","ticket_id":317,"author_type":"customer","author_id":null,"author_name":"Renata Tanaka","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":769,"created_at":"2026-04-14T15:14:32Z","updated_at":"2026-04-14T15:14:32Z","ticket_id":317,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":770,"created_at":"2026-05-25T09:07:32Z","updated_at":"2026-05-25T09:07:32Z","ticket_id":318,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"invoice.pdf","size":784857,"content_type":"text/csv"}]},{"id":771,"created_at":"2026-05-25T10:33:32Z","updated_at":"2026-05-25T10:33:32Z","ticket_id":318,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":772,"created_at":"2026-05-25T17:51:32Z","updated_at":"2026-05-25T17:51:32Z","ticket_id":318,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":773,"created_at":"2026-05-06T19:36:27Z","updated_at":"2026-05-06T19:36:27Z","ticket_id":319,"author_type":"customer","author_id":null,"author_name":"Emma Wilson","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"export.csv","size":540100,"content_type":"application/pdf"}]},{"id":774,"created_at":"2026-08-03T00:59:41Z","updated_at":"2026-08-03T00:59:41Z","ticket_id":320,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":775,"created_at":"2026-08-03T17:59:41Z","updated_at":"2026-08-03T17:59:41Z","ticket_id":320,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":776,"created_at":"2026-08-03T22:10:41Z","updated_at":"2026-08-03T22:10:41Z","ticket_id":320,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":777,"created_at":"2026-06-25T23:21:55Z","updated_at":"2026-06-25T23:21:55Z","ticket_id":321,"author_type":"customer","author_id":null,"author_name":"Noah Anderson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":778,"created_at":"2026-06-26T06:06:55Z","updated_at":"2026-06-26T06:06:55Z","ticket_id":321,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":779,"created_at":"2026-06-26T12:32:55Z","updated_at":"2026-06-26T12:32:55Z","ticket_id":321,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":780,"created_at":"2026-06-26T13:11:55Z","updated_at":"2026-06-26T13:11:55Z","ticket_id":321,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":781,"created_at":"2026-06-27T06:57:55Z","updated_at":"2026-06-27T06:57:55Z","ticket_id":321,"author_type":"customer","author_id":null,"author_name":"Noah Anderson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":782,"created_at":"2026-06-27T10:34:55Z","updated_at":"2026-06-27T10:34:55Z","ticket_id":321,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"screenshot.png","size":695893,"content_type":"image/png"}]},{"id":783,"created_at":"2026-07-07T10:50:44Z","updated_at":"2026-07-07T10:50:44Z","ticket_id":322,"author_type":"customer","author_id":null,"author_name":"Andres Lefebvre","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":784,"created_at":"2026-08-01T05:07:23Z","updated_at":"2026-08-01T05:07:23Z","ticket_id":323,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":785,"created_at":"2026-08-01T07:35:23Z","updated_at":"2026-08-01T07:35:23Z","ticket_id":323,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":786,"created_at":"2026-08-01T15:31:23Z","updated_at":"2026-08-01T15:31:23Z","ticket_id":323,"author_type":"system","author_id":null,"author_name":"Grace Clark","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":787,"created_at":"2026-08-02T06:59:23Z","updated_at":"2026-08-02T06:59:23Z","ticket_id":323,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":788,"created_at":"2026-08-03T01:32:23Z","updated_at":"2026-08-03T01:32:23Z","ticket_id":323,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":789,"created_at":"2026-08-03T06:50:23Z","updated_at":"2026-08-03T06:50:23Z","ticket_id":323,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[{"name":"export.csv","size":315817,"content_type":"text/csv"}]},{"id":790,"created_at":"2026-06-08T23:04:55Z","updated_at":"2026-06-08T23:04:55Z","ticket_id":324,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":791,"created_at":"2026-06-09T17:06:55Z","updated_at":"2026-06-09T17:06:55Z","ticket_id":324,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":792,"created_at":"2026-06-26T08:54:24Z","updated_at":"2026-06-26T08:54:24Z","ticket_id":325,"author_type":"customer","author_id":null,"author_name":"Olivia Wright","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"log.txt","size":165857,"content_type":"image/png"}]},{"id":793,"created_at":"2026-06-27T04:19:24Z","updated_at":"2026-06-27T04:19:24Z","ticket_id":325,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":794,"created_at":"2026-06-27T11:41:24Z","updated_at":"2026-06-27T11:41:24Z","ticket_id":325,"author_type":"system","author_id":null,"author_name":"Olivia Wright","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":54215,"content_type":"text/csv"}]},{"id":795,"created_at":"2026-06-27T21:31:24Z","updated_at":"2026-06-27T21:31:24Z","ticket_id":325,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":796,"created_at":"2026-06-27T23:46:24Z","updated_at":"2026-06-27T23:46:24Z","ticket_id":325,"author_type":"customer","author_id":null,"author_name":"Olivia Wright","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":797,"created_at":"2026-06-28T08:26:24Z","updated_at":"2026-06-28T08:26:24Z","ticket_id":325,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":798,"created_at":"2026-03-29T11:43:08Z","updated_at":"2026-03-29T11:43:08Z","ticket_id":326,"author_type":"customer","author_id":null,"author_name":"Ivy Ferrari","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":799,"created_at":"2026-03-29T18:15:08Z","updated_at":"2026-03-29T18:15:08Z","ticket_id":326,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":800,"created_at":"2026-07-23T05:15:10Z","updated_at":"2026-07-23T05:15:10Z","ticket_id":327,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":801,"created_at":"2026-03-09T07:52:27Z","updated_at":"2026-03-09T07:52:27Z","ticket_id":328,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":802,"created_at":"2026-03-09T23:06:27Z","updated_at":"2026-03-09T23:06:27Z","ticket_id":328,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":803,"created_at":"2026-03-10T17:56:27Z","updated_at":"2026-03-10T17:56:27Z","ticket_id":328,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":303639,"content_type":"text/plain"}]},{"id":804,"created_at":"2026-03-11T05:08:27Z","updated_at":"2026-03-11T05:08:27Z","ticket_id":328,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":805,"created_at":"2026-03-11T22:09:27Z","updated_at":"2026-03-11T22:09:27Z","ticket_id":328,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":806,"created_at":"2026-05-24T07:31:18Z","updated_at":"2026-05-24T07:31:18Z","ticket_id":329,"author_type":"customer","author_id":null,"author_name":"Youssef Khan","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":807,"created_at":"2026-05-24T19:00:18Z","updated_at":"2026-05-24T19:00:18Z","ticket_id":329,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":808,"created_at":"2026-04-27T10:35:15Z","updated_at":"2026-04-27T10:35:15Z","ticket_id":330,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":809,"created_at":"2026-07-29T14:16:56Z","updated_at":"2026-07-29T14:16:56Z","ticket_id":331,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":810,"created_at":"2026-08-09T13:48:53Z","updated_at":"2026-08-09T13:48:53Z","ticket_id":332,"author_type":"customer","author_id":null,"author_name":"Zoe Bianchi","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":811,"created_at":"2026-08-09T15:05:53Z","updated_at":"2026-08-09T15:05:53Z","ticket_id":332,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":812,"created_at":"2026-08-10T02:05:53Z","updated_at":"2026-08-10T02:05:53Z","ticket_id":332,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":813,"created_at":"2026-08-10T20:09:53Z","updated_at":"2026-08-10T20:09:53Z","ticket_id":332,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":814,"created_at":"2026-03-14T15:49:08Z","updated_at":"2026-03-14T15:49:08Z","ticket_id":333,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":815,"created_at":"2026-03-14T17:05:08Z","updated_at":"2026-03-14T17:05:08Z","ticket_id":333,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":816,"created_at":"2026-05-16T19:24:29Z","updated_at":"2026-05-16T19:24:29Z","ticket_id":334,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":817,"created_at":"2026-05-16T20:02:29Z","updated_at":"2026-05-16T20:02:29Z","ticket_id":334,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":818,"created_at":"2026-05-17T02:21:29Z","updated_at":"2026-05-17T02:21:29Z","ticket_id":334,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":819,"created_at":"2026-05-17T16:50:29Z","updated_at":"2026-05-17T16:50:29Z","ticket_id":334,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":820,"created_at":"2026-05-17T22:04:29Z","updated_at":"2026-05-17T22:04:29Z","ticket_id":334,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":821,"created_at":"2026-07-16T04:47:02Z","updated_at":"2026-07-16T04:47:02Z","ticket_id":335,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":822,"created_at":"2026-06-16T20:21:37Z","updated_at":"2026-06-16T20:21:37Z","ticket_id":336,"author_type":"customer","author_id":null,"author_name":"Lucas Sanchez","body":"Here are the steps to reproduce it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":823,"created_at":"2026-06-17T06:40:37Z","updated_at":"2026-06-17T06:40:37Z","ticket_id":336,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":824,"created_at":"2026-04-14T20:22:26Z","updated_at":"2026-04-14T20:22:26Z","ticket_id":337,"author_type":"customer","author_id":null,"author_name":"Clara Stewart","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":825,"created_at":"2026-07-11T09:43:46Z","updated_at":"2026-07-11T09:43:46Z","ticket_id":338,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":826,"created_at":"2026-05-30T03:01:47Z","updated_at":"2026-05-30T03:01:47Z","ticket_id":339,"author_type":"customer","author_id":null,"author_name":"Youssef Khan","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":827,"created_at":"2026-05-28T13:27:13Z","updated_at":"2026-05-28T13:27:13Z","ticket_id":340,"author_type":"customer","author_id":null,"author_name":"Emilia Ali","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":828,"created_at":"2026-05-29T02:02:13Z","updated_at":"2026-05-29T02:02:13Z","ticket_id":340,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":829,"created_at":"2026-05-29T17:57:13Z","updated_at":"2026-05-29T17:57:13Z","ticket_id":340,"author_type":"customer","author_id":null,"author_name":"System","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":830,"created_at":"2026-05-30T10:17:13Z","updated_at":"2026-05-30T10:17:13Z","ticket_id":340,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":146108,"content_type":"image/png"}]},{"id":831,"created_at":"2026-05-30T16:51:13Z","updated_at":"2026-05-30T16:51:13Z","ticket_id":340,"author_type":"customer","author_id":null,"author_name":"Emilia Ali","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":832,"created_at":"2026-07-10T11:06:34Z","updated_at":"2026-07-10T11:06:34Z","ticket_id":341,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"invoice.pdf","size":459327,"content_type":"application/pdf"}]},{"id":833,"created_at":"2026-07-10T19:58:34Z","updated_at":"2026-07-10T19:58:34Z","ticket_id":341,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":834,"created_at":"2026-04-08T23:59:56Z","updated_at":"2026-04-08T23:59:56Z","ticket_id":342,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"Let me know if you need screenshots. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":835,"created_at":"2026-07-27T01:27:11Z","updated_at":"2026-07-27T01:27:11Z","ticket_id":343,"author_type":"customer","author_id":null,"author_name":"Omar Nelson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":836,"created_at":"2026-07-27T03:33:11Z","updated_at":"2026-07-27T03:33:11Z","ticket_id":343,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":837,"created_at":"2026-05-09T03:45:37Z","updated_at":"2026-05-09T03:45:37Z","ticket_id":344,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":838,"created_at":"2026-05-09T08:11:37Z","updated_at":"2026-05-09T08:11:37Z","ticket_id":344,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":839,"created_at":"2026-05-09T16:08:37Z","updated_at":"2026-05-09T16:08:37Z","ticket_id":344,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":840,"created_at":"2026-06-13T14:52:13Z","updated_at":"2026-06-13T14:52:13Z","ticket_id":345,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":841,"created_at":"2026-04-17T09:33:17Z","updated_at":"2026-04-17T09:33:17Z","ticket_id":346,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"Not urgent, just wanted to flag it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":842,"created_at":"2026-04-17T19:10:17Z","updated_at":"2026-04-17T19:10:17Z","ticket_id":346,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":843,"created_at":"2026-04-18T05:40:17Z","updated_at":"2026-04-18T05:40:17Z","ticket_id":346,"author_type":"system","author_id":null,"author_name":"Emilia King","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":844,"created_at":"2026-04-18T23:58:17Z","updated_at":"2026-04-18T23:58:17Z","ticket_id":346,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":845,"created_at":"2026-04-19T17:10:17Z","updated_at":"2026-04-19T17:10:17Z","ticket_id":346,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":123407,"content_type":"application/pdf"}]},{"id":846,"created_at":"2026-08-20T23:02:03Z","updated_at":"2026-08-20T23:02:03Z","ticket_id":347,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":847,"created_at":"2026-04-02T17:38:06Z","updated_at":"2026-04-02T17:38:06Z","ticket_id":348,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":848,"created_at":"2026-04-03T06:00:06Z","updated_at":"2026-04-03T06:00:06Z","ticket_id":348,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":849,"created_at":"2026-04-03T18:47:06Z","updated_at":"2026-04-03T18:47:06Z","ticket_id":348,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":850,"created_at":"2026-06-20T02:50:19Z","updated_at":"2026-06-20T02:50:19Z","ticket_id":349,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":851,"created_at":"2026-05-30T08:56:20Z","updated_at":"2026-05-30T08:56:20Z","ticket_id":350,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":852,"created_at":"2026-05-30T14:39:20Z","updated_at":"2026-05-30T14:39:20Z","ticket_id":350,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":853,"created_at":"2026-05-31T01:26:20Z","updated_at":"2026-05-31T01:26:20Z","ticket_id":350,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":854,"created_at":"2026-08-08T04:46:01Z","updated_at":"2026-08-08T04:46:01Z","ticket_id":351,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":855,"created_at":"2026-08-08T21:22:01Z","updated_at":"2026-08-08T21:22:01Z","ticket_id":351,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":856,"created_at":"2026-08-09T13:20:01Z","updated_at":"2026-08-09T13:20:01Z","ticket_id":351,"author_type":"customer","author_id":null,"author_name":"System","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":857,"created_at":"2026-08-10T04:33:01Z","updated_at":"2026-08-10T04:33:01Z","ticket_id":351,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":858,"created_at":"2026-03-26T14:35:07Z","updated_at":"2026-03-26T14:35:07Z","ticket_id":352,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":859,"created_at":"2026-03-26T19:20:07Z","updated_at":"2026-03-26T19:20:07Z","ticket_id":352,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"export.csv","size":766184,"content_type":"application/pdf"}]},{"id":860,"created_at":"2026-06-17T11:32:17Z","updated_at":"2026-06-17T11:32:17Z","ticket_id":353,"author_type":"customer","author_id":null,"author_name":"Marco White","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":861,"created_at":"2026-06-17T19:43:17Z","updated_at":"2026-06-17T19:43:17Z","ticket_id":353,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":862,"created_at":"2026-06-17T22:00:17Z","updated_at":"2026-06-17T22:00:17Z","ticket_id":353,"author_type":"customer","author_id":null,"author_name":"Marco White","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":863,"created_at":"2026-06-18T15:29:17Z","updated_at":"2026-06-18T15:29:17Z","ticket_id":353,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":864,"created_at":"2026-06-19T08:03:17Z","updated_at":"2026-06-19T08:03:17Z","ticket_id":353,"author_type":"customer","author_id":null,"author_name":"Marco White","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":865,"created_at":"2026-06-20T01:47:17Z","updated_at":"2026-06-20T01:47:17Z","ticket_id":353,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":866,"created_at":"2026-07-15T07:16:26Z","updated_at":"2026-07-15T07:16:26Z","ticket_id":354,"author_type":"customer","author_id":null,"author_name":"Olivia Wright","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":867,"created_at":"2026-07-15T19:44:26Z","updated_at":"2026-07-15T19:44:26Z","ticket_id":354,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":868,"created_at":"2026-03-27T10:13:45Z","updated_at":"2026-03-27T10:13:45Z","ticket_id":355,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":869,"created_at":"2026-03-28T03:35:45Z","updated_at":"2026-03-28T03:35:45Z","ticket_id":355,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"invoice.pdf","size":167637,"content_type":"text/plain"}]},{"id":870,"created_at":"2026-03-28T22:30:45Z","updated_at":"2026-03-28T22:30:45Z","ticket_id":355,"author_type":"customer","author_id":null,"author_name":"System","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":871,"created_at":"2026-03-29T04:41:45Z","updated_at":"2026-03-29T04:41:45Z","ticket_id":355,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":872,"created_at":"2026-03-29T23:20:45Z","updated_at":"2026-03-29T23:20:45Z","ticket_id":355,"author_type":"system","author_id":null,"author_name":"System","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":873,"created_at":"2026-06-25T01:29:54Z","updated_at":"2026-06-25T01:29:54Z","ticket_id":356,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":874,"created_at":"2026-06-25T02:25:54Z","updated_at":"2026-06-25T02:25:54Z","ticket_id":356,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":875,"created_at":"2026-06-25T09:48:54Z","updated_at":"2026-06-25T09:48:54Z","ticket_id":356,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"screenshot.png","size":257765,"content_type":"application/pdf"}]},{"id":876,"created_at":"2026-06-26T04:38:54Z","updated_at":"2026-06-26T04:38:54Z","ticket_id":356,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":877,"created_at":"2026-06-26T20:29:54Z","updated_at":"2026-06-26T20:29:54Z","ticket_id":356,"author_type":"system","author_id":null,"author_name":"Hugo Sanchez","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":878,"created_at":"2026-04-01T07:27:18Z","updated_at":"2026-04-01T07:27:18Z","ticket_id":357,"author_type":"customer","author_id":null,"author_name":"Santiago Davis","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"invoice.pdf","size":84713,"content_type":"text/csv"}]},{"id":879,"created_at":"2026-04-01T16:34:18Z","updated_at":"2026-04-01T16:34:18Z","ticket_id":357,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":880,"created_at":"2026-04-27T22:41:24Z","updated_at":"2026-04-27T22:41:24Z","ticket_id":358,"author_type":"customer","author_id":null,"author_name":"Grace Rossi","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":782177,"content_type":"application/pdf"}]},{"id":881,"created_at":"2026-04-28T12:04:24Z","updated_at":"2026-04-28T12:04:24Z","ticket_id":358,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":882,"created_at":"2026-04-22T21:30:50Z","updated_at":"2026-04-22T21:30:50Z","ticket_id":359,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Is there a workaround in the meantime? This started happening after the last update.","internal":false,"attachments":[]},{"id":883,"created_at":"2026-04-23T15:59:50Z","updated_at":"2026-04-23T15:59:50Z","ticket_id":359,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":884,"created_at":"2026-04-24T00:25:50Z","updated_at":"2026-04-24T00:25:50Z","ticket_id":359,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":885,"created_at":"2026-04-24T16:49:50Z","updated_at":"2026-04-24T16:49:50Z","ticket_id":359,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":886,"created_at":"2026-05-03T16:45:36Z","updated_at":"2026-05-03T16:45:36Z","ticket_id":360,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":887,"created_at":"2026-05-04T05:17:36Z","updated_at":"2026-05-04T05:17:36Z","ticket_id":360,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"log.txt","size":246290,"content_type":"image/png"}]},{"id":888,"created_at":"2026-05-04T12:53:36Z","updated_at":"2026-05-04T12:53:36Z","ticket_id":360,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":889,"created_at":"2026-05-05T03:49:36Z","updated_at":"2026-05-05T03:49:36Z","ticket_id":360,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":890,"created_at":"2026-03-31T04:33:47Z","updated_at":"2026-03-31T04:33:47Z","ticket_id":361,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":891,"created_at":"2026-07-10T15:21:29Z","updated_at":"2026-07-10T15:21:29Z","ticket_id":362,"author_type":"customer","author_id":null,"author_name":"Andres Lefebvre","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":671156,"content_type":"application/pdf"}]},{"id":892,"created_at":"2026-03-27T15:08:27Z","updated_at":"2026-03-27T15:08:27Z","ticket_id":363,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":15989,"content_type":"application/pdf"}]},{"id":893,"created_at":"2026-03-27T17:22:27Z","updated_at":"2026-03-27T17:22:27Z","ticket_id":363,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":894,"created_at":"2026-03-28T05:15:27Z","updated_at":"2026-03-28T05:15:27Z","ticket_id":363,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":895,"created_at":"2026-08-24T08:04:26Z","updated_at":"2026-08-24T08:04:26Z","ticket_id":364,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":896,"created_at":"2026-08-24T13:04:26Z","updated_at":"2026-08-24T13:04:26Z","ticket_id":364,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":897,"created_at":"2026-08-25T01:10:26Z","updated_at":"2026-08-25T01:10:26Z","ticket_id":364,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"screenshot.png","size":56137,"content_type":"text/plain"}]},{"id":898,"created_at":"2026-08-25T08:29:26Z","updated_at":"2026-08-25T08:29:26Z","ticket_id":364,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":899,"created_at":"2026-04-12T10:49:56Z","updated_at":"2026-04-12T10:49:56Z","ticket_id":365,"author_type":"customer","author_id":null,"author_name":"Isabella Brown","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":900,"created_at":"2026-04-13T03:19:56Z","updated_at":"2026-04-13T03:19:56Z","ticket_id":365,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":901,"created_at":"2026-04-13T03:47:56Z","updated_at":"2026-04-13T03:47:56Z","ticket_id":365,"author_type":"customer","author_id":null,"author_name":"Isabella Brown","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":902,"created_at":"2026-04-13T21:31:56Z","updated_at":"2026-04-13T21:31:56Z","ticket_id":365,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":903,"created_at":"2026-07-03T02:20:31Z","updated_at":"2026-07-03T02:20:31Z","ticket_id":366,"author_type":"customer","author_id":null,"author_name":"Emma Okafor","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":904,"created_at":"2026-03-20T15:30:50Z","updated_at":"2026-03-20T15:30:50Z","ticket_id":367,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":905,"created_at":"2026-03-21T08:39:50Z","updated_at":"2026-03-21T08:39:50Z","ticket_id":367,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"invoice.pdf","size":615075,"content_type":"image/png"}]},{"id":906,"created_at":"2026-04-22T15:59:58Z","updated_at":"2026-04-22T15:59:58Z","ticket_id":368,"author_type":"customer","author_id":null,"author_name":"Emilia Ali","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":907,"created_at":"2026-04-22T17:12:58Z","updated_at":"2026-04-22T17:12:58Z","ticket_id":368,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":908,"created_at":"2026-04-23T09:49:58Z","updated_at":"2026-04-23T09:49:58Z","ticket_id":368,"author_type":"customer","author_id":null,"author_name":"Emilia Ali","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":909,"created_at":"2026-03-14T03:26:22Z","updated_at":"2026-03-14T03:26:22Z","ticket_id":369,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":910,"created_at":"2026-03-14T11:52:22Z","updated_at":"2026-03-14T11:52:22Z","ticket_id":369,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":911,"created_at":"2026-05-17T23:10:05Z","updated_at":"2026-05-17T23:10:05Z","ticket_id":370,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Not urgent, just wanted to flag it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":912,"created_at":"2026-05-18T14:21:05Z","updated_at":"2026-05-18T14:21:05Z","ticket_id":370,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":913,"created_at":"2026-05-18T16:08:05Z","updated_at":"2026-05-18T16:08:05Z","ticket_id":370,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":914,"created_at":"2026-05-19T03:58:05Z","updated_at":"2026-05-19T03:58:05Z","ticket_id":370,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":915,"created_at":"2026-06-24T19:37:53Z","updated_at":"2026-06-24T19:37:53Z","ticket_id":371,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":916,"created_at":"2026-04-13T08:52:29Z","updated_at":"2026-04-13T08:52:29Z","ticket_id":372,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":917,"created_at":"2026-04-13T18:07:29Z","updated_at":"2026-04-13T18:07:29Z","ticket_id":372,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":918,"created_at":"2026-04-13T22:09:29Z","updated_at":"2026-04-13T22:09:29Z","ticket_id":372,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":919,"created_at":"2026-04-14T04:33:29Z","updated_at":"2026-04-14T04:33:29Z","ticket_id":372,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"log.txt","size":720726,"content_type":"text/plain"}]},{"id":920,"created_at":"2026-06-18T02:01:18Z","updated_at":"2026-06-18T02:01:18Z","ticket_id":373,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":921,"created_at":"2026-06-18T10:43:18Z","updated_at":"2026-06-18T10:43:18Z","ticket_id":373,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":922,"created_at":"2026-03-19T00:21:29Z","updated_at":"2026-03-19T00:21:29Z","ticket_id":374,"author_type":"customer","author_id":null,"author_name":"Ingrid Khan","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":923,"created_at":"2026-03-19T02:17:29Z","updated_at":"2026-03-19T02:17:29Z","ticket_id":374,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":924,"created_at":"2026-05-13T18:44:49Z","updated_at":"2026-05-13T18:44:49Z","ticket_id":375,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":925,"created_at":"2026-03-18T06:20:23Z","updated_at":"2026-03-18T06:20:23Z","ticket_id":376,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":926,"created_at":"2026-03-18T19:10:23Z","updated_at":"2026-03-18T19:10:23Z","ticket_id":376,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":927,"created_at":"2026-03-18T21:55:23Z","updated_at":"2026-03-18T21:55:23Z","ticket_id":376,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":928,"created_at":"2026-04-29T01:27:59Z","updated_at":"2026-04-29T01:27:59Z","ticket_id":377,"author_type":"customer","author_id":null,"author_name":"Sinead Davis","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":929,"created_at":"2026-04-29T01:43:59Z","updated_at":"2026-04-29T01:43:59Z","ticket_id":377,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":930,"created_at":"2026-05-21T13:30:32Z","updated_at":"2026-05-21T13:30:32Z","ticket_id":378,"author_type":"customer","author_id":null,"author_name":"Clara Stewart","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":931,"created_at":"2026-05-22T08:22:32Z","updated_at":"2026-05-22T08:22:32Z","ticket_id":378,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"log.txt","size":228130,"content_type":"application/pdf"}]},{"id":932,"created_at":"2026-05-22T22:39:32Z","updated_at":"2026-05-22T22:39:32Z","ticket_id":378,"author_type":"customer","author_id":null,"author_name":"Clara Stewart","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":933,"created_at":"2026-05-23T18:28:32Z","updated_at":"2026-05-23T18:28:32Z","ticket_id":378,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":934,"created_at":"2026-05-24T13:25:32Z","updated_at":"2026-05-24T13:25:32Z","ticket_id":378,"author_type":"customer","author_id":null,"author_name":"Clara Stewart","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":935,"created_at":"2026-05-21T13:39:29Z","updated_at":"2026-05-21T13:39:29Z","ticket_id":379,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":554430,"content_type":"application/pdf"}]},{"id":936,"created_at":"2026-05-22T09:06:29Z","updated_at":"2026-05-22T09:06:29Z","ticket_id":379,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":937,"created_at":"2026-05-22T15:25:29Z","updated_at":"2026-05-22T15:25:29Z","ticket_id":379,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":938,"created_at":"2026-07-15T04:53:34Z","updated_at":"2026-07-15T04:53:34Z","ticket_id":380,"author_type":"customer","author_id":null,"author_name":"Kenji Roux","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":939,"created_at":"2026-07-15T07:56:34Z","updated_at":"2026-07-15T07:56:34Z","ticket_id":380,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":940,"created_at":"2026-07-15T14:25:34Z","updated_at":"2026-07-15T14:25:34Z","ticket_id":380,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":941,"created_at":"2026-07-15T16:08:34Z","updated_at":"2026-07-15T16:08:34Z","ticket_id":380,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":942,"created_at":"2026-04-27T07:36:08Z","updated_at":"2026-04-27T07:36:08Z","ticket_id":381,"author_type":"customer","author_id":null,"author_name":"Declan Mensah","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":943,"created_at":"2026-05-28T05:03:43Z","updated_at":"2026-05-28T05:03:43Z","ticket_id":382,"author_type":"customer","author_id":null,"author_name":"Mateo Stewart","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"export.csv","size":753539,"content_type":"text/csv"}]},{"id":944,"created_at":"2026-05-28T10:47:43Z","updated_at":"2026-05-28T10:47:43Z","ticket_id":382,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":945,"created_at":"2026-06-12T14:15:59Z","updated_at":"2026-06-12T14:15:59Z","ticket_id":383,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":946,"created_at":"2026-06-13T06:31:59Z","updated_at":"2026-06-13T06:31:59Z","ticket_id":383,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":947,"created_at":"2026-07-26T15:55:27Z","updated_at":"2026-07-26T15:55:27Z","ticket_id":384,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":948,"created_at":"2026-07-27T06:25:27Z","updated_at":"2026-07-27T06:25:27Z","ticket_id":384,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":949,"created_at":"2026-07-28T00:08:27Z","updated_at":"2026-07-28T00:08:27Z","ticket_id":384,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":950,"created_at":"2026-08-02T21:12:37Z","updated_at":"2026-08-02T21:12:37Z","ticket_id":385,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":951,"created_at":"2026-08-03T00:09:37Z","updated_at":"2026-08-03T00:09:37Z","ticket_id":385,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":952,"created_at":"2026-08-03T18:20:37Z","updated_at":"2026-08-03T18:20:37Z","ticket_id":385,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":953,"created_at":"2026-05-04T08:33:31Z","updated_at":"2026-05-04T08:33:31Z","ticket_id":386,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":954,"created_at":"2026-05-04T21:14:31Z","updated_at":"2026-05-04T21:14:31Z","ticket_id":386,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":955,"created_at":"2026-05-05T00:17:31Z","updated_at":"2026-05-05T00:17:31Z","ticket_id":386,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":956,"created_at":"2026-05-05T11:49:31Z","updated_at":"2026-05-05T11:49:31Z","ticket_id":386,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":957,"created_at":"2026-05-06T07:14:31Z","updated_at":"2026-05-06T07:14:31Z","ticket_id":386,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":958,"created_at":"2026-05-06T12:18:31Z","updated_at":"2026-05-06T12:18:31Z","ticket_id":386,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":959,"created_at":"2026-06-30T22:52:59Z","updated_at":"2026-06-30T22:52:59Z","ticket_id":387,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":960,"created_at":"2026-07-01T17:42:59Z","updated_at":"2026-07-01T17:42:59Z","ticket_id":387,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":961,"created_at":"2026-07-02T08:15:59Z","updated_at":"2026-07-02T08:15:59Z","ticket_id":387,"author_type":"system","author_id":null,"author_name":"Matteo Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":962,"created_at":"2026-07-02T17:27:59Z","updated_at":"2026-07-02T17:27:59Z","ticket_id":387,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"screenshot.png","size":839611,"content_type":"image/png"}]},{"id":963,"created_at":"2026-07-03T09:21:59Z","updated_at":"2026-07-03T09:21:59Z","ticket_id":387,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":964,"created_at":"2026-07-04T03:21:59Z","updated_at":"2026-07-04T03:21:59Z","ticket_id":387,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":965,"created_at":"2026-08-02T20:47:40Z","updated_at":"2026-08-02T20:47:40Z","ticket_id":388,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":966,"created_at":"2026-08-03T12:06:40Z","updated_at":"2026-08-03T12:06:40Z","ticket_id":388,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":967,"created_at":"2026-08-03T16:25:40Z","updated_at":"2026-08-03T16:25:40Z","ticket_id":388,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":968,"created_at":"2026-08-03T23:21:40Z","updated_at":"2026-08-03T23:21:40Z","ticket_id":388,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":969,"created_at":"2026-08-04T16:44:40Z","updated_at":"2026-08-04T16:44:40Z","ticket_id":388,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":970,"created_at":"2026-08-04T23:14:40Z","updated_at":"2026-08-04T23:14:40Z","ticket_id":388,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":971,"created_at":"2026-06-08T00:50:16Z","updated_at":"2026-06-08T00:50:16Z","ticket_id":389,"author_type":"customer","author_id":null,"author_name":"Renata Tanaka","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":972,"created_at":"2026-06-08T14:01:16Z","updated_at":"2026-06-08T14:01:16Z","ticket_id":389,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":973,"created_at":"2026-06-08T23:01:16Z","updated_at":"2026-06-08T23:01:16Z","ticket_id":389,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":974,"created_at":"2026-04-13T06:16:43Z","updated_at":"2026-04-13T06:16:43Z","ticket_id":390,"author_type":"customer","author_id":null,"author_name":"Sam Martinez","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":975,"created_at":"2026-04-13T08:37:43Z","updated_at":"2026-04-13T08:37:43Z","ticket_id":390,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":976,"created_at":"2026-04-14T02:52:43Z","updated_at":"2026-04-14T02:52:43Z","ticket_id":390,"author_type":"system","author_id":null,"author_name":"System","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":977,"created_at":"2026-08-15T20:05:10Z","updated_at":"2026-08-15T20:05:10Z","ticket_id":391,"author_type":"customer","author_id":null,"author_name":"Andres Wilson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":978,"created_at":"2026-08-16T09:12:10Z","updated_at":"2026-08-16T09:12:10Z","ticket_id":391,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":684662,"content_type":"text/plain"}]},{"id":979,"created_at":"2026-07-21T01:04:29Z","updated_at":"2026-07-21T01:04:29Z","ticket_id":392,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"invoice.pdf","size":290703,"content_type":"text/csv"}]},{"id":980,"created_at":"2026-07-21T15:23:29Z","updated_at":"2026-07-21T15:23:29Z","ticket_id":392,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":981,"created_at":"2026-03-15T02:39:48Z","updated_at":"2026-03-15T02:39:48Z","ticket_id":393,"author_type":"customer","author_id":null,"author_name":"Felix Walker","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":982,"created_at":"2026-03-15T16:40:48Z","updated_at":"2026-03-15T16:40:48Z","ticket_id":393,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":983,"created_at":"2026-06-21T09:22:43Z","updated_at":"2026-06-21T09:22:43Z","ticket_id":394,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":984,"created_at":"2026-06-21T12:31:43Z","updated_at":"2026-06-21T12:31:43Z","ticket_id":394,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":985,"created_at":"2026-08-20T18:41:19Z","updated_at":"2026-08-20T18:41:19Z","ticket_id":395,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":986,"created_at":"2026-04-30T08:18:13Z","updated_at":"2026-04-30T08:18:13Z","ticket_id":396,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":987,"created_at":"2026-04-30T23:29:13Z","updated_at":"2026-04-30T23:29:13Z","ticket_id":396,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":988,"created_at":"2026-05-01T16:12:13Z","updated_at":"2026-05-01T16:12:13Z","ticket_id":396,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":989,"created_at":"2026-05-01T22:31:13Z","updated_at":"2026-05-01T22:31:13Z","ticket_id":396,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":990,"created_at":"2026-05-02T01:36:13Z","updated_at":"2026-05-02T01:36:13Z","ticket_id":396,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"screenshot.png","size":86964,"content_type":"text/plain"}]},{"id":991,"created_at":"2026-05-02T02:15:13Z","updated_at":"2026-05-02T02:15:13Z","ticket_id":396,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":992,"created_at":"2026-04-25T22:32:39Z","updated_at":"2026-04-25T22:32:39Z","ticket_id":397,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"Let me know if you need screenshots. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":993,"created_at":"2026-03-31T17:31:06Z","updated_at":"2026-03-31T17:31:06Z","ticket_id":398,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":994,"created_at":"2026-08-05T08:02:51Z","updated_at":"2026-08-05T08:02:51Z","ticket_id":399,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":995,"created_at":"2026-03-27T20:40:41Z","updated_at":"2026-03-27T20:40:41Z","ticket_id":400,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":996,"created_at":"2026-03-28T10:43:41Z","updated_at":"2026-03-28T10:43:41Z","ticket_id":400,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":997,"created_at":"2026-03-29T06:21:41Z","updated_at":"2026-03-29T06:21:41Z","ticket_id":400,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":998,"created_at":"2026-03-29T22:30:41Z","updated_at":"2026-03-29T22:30:41Z","ticket_id":400,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":999,"created_at":"2026-03-30T00:53:41Z","updated_at":"2026-03-30T00:53:41Z","ticket_id":400,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1000,"created_at":"2026-03-30T09:30:41Z","updated_at":"2026-03-30T09:30:41Z","ticket_id":400,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1001,"created_at":"2026-05-22T09:44:30Z","updated_at":"2026-05-22T09:44:30Z","ticket_id":401,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1002,"created_at":"2026-04-29T03:25:20Z","updated_at":"2026-04-29T03:25:20Z","ticket_id":402,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1003,"created_at":"2026-04-29T20:33:20Z","updated_at":"2026-04-29T20:33:20Z","ticket_id":402,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1004,"created_at":"2026-07-15T21:23:29Z","updated_at":"2026-07-15T21:23:29Z","ticket_id":403,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1005,"created_at":"2026-07-15T21:59:29Z","updated_at":"2026-07-15T21:59:29Z","ticket_id":403,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1006,"created_at":"2026-07-16T15:23:29Z","updated_at":"2026-07-16T15:23:29Z","ticket_id":403,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1007,"created_at":"2026-05-03T09:53:58Z","updated_at":"2026-05-03T09:53:58Z","ticket_id":404,"author_type":"customer","author_id":null,"author_name":"Layla Brown","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1008,"created_at":"2026-05-03T18:16:58Z","updated_at":"2026-05-03T18:16:58Z","ticket_id":404,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1009,"created_at":"2026-05-03T22:10:58Z","updated_at":"2026-05-03T22:10:58Z","ticket_id":404,"author_type":"customer","author_id":null,"author_name":"Layla Brown","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1010,"created_at":"2026-06-15T20:30:01Z","updated_at":"2026-06-15T20:30:01Z","ticket_id":405,"author_type":"customer","author_id":null,"author_name":"Jack Russo","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1011,"created_at":"2026-06-16T11:30:01Z","updated_at":"2026-06-16T11:30:01Z","ticket_id":405,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1012,"created_at":"2026-06-16T17:15:01Z","updated_at":"2026-06-16T17:15:01Z","ticket_id":405,"author_type":"customer","author_id":null,"author_name":"Jack Russo","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1013,"created_at":"2026-05-24T04:03:54Z","updated_at":"2026-05-24T04:03:54Z","ticket_id":406,"author_type":"customer","author_id":null,"author_name":"Andres Laurent","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1014,"created_at":"2026-04-01T13:12:17Z","updated_at":"2026-04-01T13:12:17Z","ticket_id":407,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1015,"created_at":"2026-04-02T01:59:17Z","updated_at":"2026-04-02T01:59:17Z","ticket_id":407,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1016,"created_at":"2026-04-02T10:41:17Z","updated_at":"2026-04-02T10:41:17Z","ticket_id":407,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1017,"created_at":"2026-04-02T19:31:17Z","updated_at":"2026-04-02T19:31:17Z","ticket_id":407,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1018,"created_at":"2026-08-02T02:29:52Z","updated_at":"2026-08-02T02:29:52Z","ticket_id":408,"author_type":"customer","author_id":null,"author_name":"Olivia Johnson","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1019,"created_at":"2026-08-02T03:56:52Z","updated_at":"2026-08-02T03:56:52Z","ticket_id":408,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1020,"created_at":"2026-08-02T11:28:52Z","updated_at":"2026-08-02T11:28:52Z","ticket_id":408,"author_type":"customer","author_id":null,"author_name":"Olivia Johnson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1021,"created_at":"2026-04-20T19:16:23Z","updated_at":"2026-04-20T19:16:23Z","ticket_id":409,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1022,"created_at":"2026-04-21T11:26:23Z","updated_at":"2026-04-21T11:26:23Z","ticket_id":409,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1023,"created_at":"2026-05-04T00:13:16Z","updated_at":"2026-05-04T00:13:16Z","ticket_id":410,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":260429,"content_type":"text/plain"}]},{"id":1024,"created_at":"2026-05-04T05:34:16Z","updated_at":"2026-05-04T05:34:16Z","ticket_id":410,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1025,"created_at":"2026-05-04T06:05:16Z","updated_at":"2026-05-04T06:05:16Z","ticket_id":410,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1026,"created_at":"2026-06-01T09:14:15Z","updated_at":"2026-06-01T09:14:15Z","ticket_id":411,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Not urgent, just wanted to flag it. This started happening after the last update.","internal":false,"attachments":[]},{"id":1027,"created_at":"2026-06-01T22:04:15Z","updated_at":"2026-06-01T22:04:15Z","ticket_id":411,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1028,"created_at":"2026-06-02T11:59:15Z","updated_at":"2026-06-02T11:59:15Z","ticket_id":411,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1029,"created_at":"2026-04-29T02:07:26Z","updated_at":"2026-04-29T02:07:26Z","ticket_id":412,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1030,"created_at":"2026-04-29T03:21:26Z","updated_at":"2026-04-29T03:21:26Z","ticket_id":412,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1031,"created_at":"2026-05-04T15:54:21Z","updated_at":"2026-05-04T15:54:21Z","ticket_id":413,"author_type":"customer","author_id":null,"author_name":"Nina Okafor","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1032,"created_at":"2026-05-04T23:34:21Z","updated_at":"2026-05-04T23:34:21Z","ticket_id":413,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1033,"created_at":"2026-05-05T13:56:21Z","updated_at":"2026-05-05T13:56:21Z","ticket_id":413,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1034,"created_at":"2026-05-26T21:47:00Z","updated_at":"2026-05-26T21:47:00Z","ticket_id":414,"author_type":"customer","author_id":null,"author_name":"Yuki Ferrari","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1035,"created_at":"2026-08-23T09:22:21Z","updated_at":"2026-08-23T09:22:21Z","ticket_id":415,"author_type":"customer","author_id":null,"author_name":"Ingrid Khan","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1036,"created_at":"2026-08-23T23:52:21Z","updated_at":"2026-08-23T23:52:21Z","ticket_id":415,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1037,"created_at":"2026-08-24T08:52:21Z","updated_at":"2026-08-24T08:52:21Z","ticket_id":415,"author_type":"customer","author_id":null,"author_name":"Ingrid Khan","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1038,"created_at":"2026-07-16T01:40:12Z","updated_at":"2026-07-16T01:40:12Z","ticket_id":416,"author_type":"customer","author_id":null,"author_name":"Sinead Davis","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1039,"created_at":"2026-07-16T10:43:12Z","updated_at":"2026-07-16T10:43:12Z","ticket_id":416,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1040,"created_at":"2026-07-17T01:37:12Z","updated_at":"2026-07-17T01:37:12Z","ticket_id":416,"author_type":"customer","author_id":null,"author_name":"Sinead Davis","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1041,"created_at":"2026-07-17T20:11:12Z","updated_at":"2026-07-17T20:11:12Z","ticket_id":416,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1042,"created_at":"2026-08-27T16:04:38Z","updated_at":"2026-08-27T16:04:38Z","ticket_id":417,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1043,"created_at":"2026-08-28T06:47:38Z","updated_at":"2026-08-28T06:47:38Z","ticket_id":417,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1044,"created_at":"2026-08-28T20:40:38Z","updated_at":"2026-08-28T20:40:38Z","ticket_id":417,"author_type":"system","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1045,"created_at":"2026-08-29T14:26:38Z","updated_at":"2026-08-29T14:26:38Z","ticket_id":417,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1046,"created_at":"2026-05-18T11:55:57Z","updated_at":"2026-05-18T11:55:57Z","ticket_id":418,"author_type":"customer","author_id":null,"author_name":"Declan Mensah","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1047,"created_at":"2026-05-23T22:47:45Z","updated_at":"2026-05-23T22:47:45Z","ticket_id":419,"author_type":"customer","author_id":null,"author_name":"Lucia Silva","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1048,"created_at":"2026-04-10T20:50:48Z","updated_at":"2026-04-10T20:50:48Z","ticket_id":420,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"invoice.pdf","size":592919,"content_type":"text/plain"}]},{"id":1049,"created_at":"2026-08-28T16:41:15Z","updated_at":"2026-08-28T16:41:15Z","ticket_id":421,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1050,"created_at":"2026-06-15T04:50:43Z","updated_at":"2026-06-15T04:50:43Z","ticket_id":422,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1051,"created_at":"2026-06-15T08:09:43Z","updated_at":"2026-06-15T08:09:43Z","ticket_id":422,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1052,"created_at":"2026-06-15T11:32:43Z","updated_at":"2026-06-15T11:32:43Z","ticket_id":422,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1053,"created_at":"2026-06-15T18:44:43Z","updated_at":"2026-06-15T18:44:43Z","ticket_id":422,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"export.csv","size":744670,"content_type":"text/csv"}]},{"id":1054,"created_at":"2026-04-15T15:51:20Z","updated_at":"2026-04-15T15:51:20Z","ticket_id":423,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1055,"created_at":"2026-04-16T07:43:20Z","updated_at":"2026-04-16T07:43:20Z","ticket_id":423,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"log.txt","size":347710,"content_type":"image/png"}]},{"id":1056,"created_at":"2026-04-16T10:30:20Z","updated_at":"2026-04-16T10:30:20Z","ticket_id":423,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1057,"created_at":"2026-08-18T05:59:13Z","updated_at":"2026-08-18T05:59:13Z","ticket_id":424,"author_type":"customer","author_id":null,"author_name":"Oscar Baker","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1058,"created_at":"2026-08-18T16:37:13Z","updated_at":"2026-08-18T16:37:13Z","ticket_id":424,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1059,"created_at":"2026-08-19T03:26:13Z","updated_at":"2026-08-19T03:26:13Z","ticket_id":424,"author_type":"customer","author_id":null,"author_name":"Oscar Baker","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":186809,"content_type":"text/plain"}]},{"id":1060,"created_at":"2026-08-01T13:53:21Z","updated_at":"2026-08-01T13:53:21Z","ticket_id":425,"author_type":"customer","author_id":null,"author_name":"Liam Anderson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1061,"created_at":"2026-08-01T19:26:21Z","updated_at":"2026-08-01T19:26:21Z","ticket_id":425,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1062,"created_at":"2026-03-20T09:44:28Z","updated_at":"2026-03-20T09:44:28Z","ticket_id":426,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1063,"created_at":"2026-03-20T16:20:28Z","updated_at":"2026-03-20T16:20:28Z","ticket_id":426,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1064,"created_at":"2026-05-14T22:31:45Z","updated_at":"2026-05-14T22:31:45Z","ticket_id":427,"author_type":"customer","author_id":null,"author_name":"Kenji Roux","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1065,"created_at":"2026-05-15T11:21:45Z","updated_at":"2026-05-15T11:21:45Z","ticket_id":427,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":1066,"created_at":"2026-05-15T21:47:45Z","updated_at":"2026-05-15T21:47:45Z","ticket_id":427,"author_type":"customer","author_id":null,"author_name":"Kenji Roux","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1067,"created_at":"2026-03-11T12:32:58Z","updated_at":"2026-03-11T12:32:58Z","ticket_id":428,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[]},{"id":1068,"created_at":"2026-03-11T12:56:58Z","updated_at":"2026-03-11T12:56:58Z","ticket_id":428,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1069,"created_at":"2026-03-06T13:31:03Z","updated_at":"2026-03-06T13:31:03Z","ticket_id":429,"author_type":"customer","author_id":null,"author_name":"Gabriel Park","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1070,"created_at":"2026-03-06T20:02:03Z","updated_at":"2026-03-06T20:02:03Z","ticket_id":429,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1071,"created_at":"2026-03-07T09:53:03Z","updated_at":"2026-03-07T09:53:03Z","ticket_id":429,"author_type":"customer","author_id":null,"author_name":"Gabriel Park","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1072,"created_at":"2026-03-11T11:57:40Z","updated_at":"2026-03-11T11:57:40Z","ticket_id":430,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1073,"created_at":"2026-03-12T03:39:40Z","updated_at":"2026-03-12T03:39:40Z","ticket_id":430,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1074,"created_at":"2026-03-12T13:53:40Z","updated_at":"2026-03-12T13:53:40Z","ticket_id":430,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":1075,"created_at":"2026-03-13T07:29:40Z","updated_at":"2026-03-13T07:29:40Z","ticket_id":430,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1076,"created_at":"2026-05-25T01:33:05Z","updated_at":"2026-05-25T01:33:05Z","ticket_id":431,"author_type":"customer","author_id":null,"author_name":"Alice Martinez","body":"Here are the steps to reproduce it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1077,"created_at":"2026-05-25T19:49:05Z","updated_at":"2026-05-25T19:49:05Z","ticket_id":431,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1078,"created_at":"2026-07-17T10:56:24Z","updated_at":"2026-07-17T10:56:24Z","ticket_id":432,"author_type":"customer","author_id":null,"author_name":"Bram Tran","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1079,"created_at":"2026-07-17T13:45:24Z","updated_at":"2026-07-17T13:45:24Z","ticket_id":432,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1080,"created_at":"2026-07-18T09:26:24Z","updated_at":"2026-07-18T09:26:24Z","ticket_id":432,"author_type":"customer","author_id":null,"author_name":"Bram Tran","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1081,"created_at":"2026-07-18T15:46:24Z","updated_at":"2026-07-18T15:46:24Z","ticket_id":432,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":1082,"created_at":"2026-06-04T08:54:25Z","updated_at":"2026-06-04T08:54:25Z","ticket_id":433,"author_type":"customer","author_id":null,"author_name":"Youssef Evans","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1083,"created_at":"2026-06-04T10:06:25Z","updated_at":"2026-06-04T10:06:25Z","ticket_id":433,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1084,"created_at":"2026-06-05T04:19:25Z","updated_at":"2026-06-05T04:19:25Z","ticket_id":433,"author_type":"customer","author_id":null,"author_name":"Youssef Evans","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1085,"created_at":"2026-07-14T08:38:23Z","updated_at":"2026-07-14T08:38:23Z","ticket_id":434,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1086,"created_at":"2026-06-16T17:59:41Z","updated_at":"2026-06-16T17:59:41Z","ticket_id":435,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1087,"created_at":"2026-04-08T10:16:00Z","updated_at":"2026-04-08T10:16:00Z","ticket_id":436,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1088,"created_at":"2026-04-09T02:36:00Z","updated_at":"2026-04-09T02:36:00Z","ticket_id":436,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1089,"created_at":"2026-04-09T16:29:00Z","updated_at":"2026-04-09T16:29:00Z","ticket_id":436,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1090,"created_at":"2026-04-10T04:35:00Z","updated_at":"2026-04-10T04:35:00Z","ticket_id":436,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1091,"created_at":"2026-06-29T09:00:08Z","updated_at":"2026-06-29T09:00:08Z","ticket_id":437,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1092,"created_at":"2026-06-29T20:33:08Z","updated_at":"2026-06-29T20:33:08Z","ticket_id":437,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1093,"created_at":"2026-06-30T08:46:08Z","updated_at":"2026-06-30T08:46:08Z","ticket_id":437,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1094,"created_at":"2026-07-25T07:39:30Z","updated_at":"2026-07-25T07:39:30Z","ticket_id":438,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1095,"created_at":"2026-07-26T01:04:30Z","updated_at":"2026-07-26T01:04:30Z","ticket_id":438,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1096,"created_at":"2026-07-26T10:27:30Z","updated_at":"2026-07-26T10:27:30Z","ticket_id":438,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1097,"created_at":"2026-06-20T21:42:19Z","updated_at":"2026-06-20T21:42:19Z","ticket_id":439,"author_type":"customer","author_id":null,"author_name":"Diego Martinez","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1098,"created_at":"2026-06-17T12:23:39Z","updated_at":"2026-06-17T12:23:39Z","ticket_id":440,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1099,"created_at":"2026-06-17T12:47:39Z","updated_at":"2026-06-17T12:47:39Z","ticket_id":440,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1100,"created_at":"2026-08-18T10:11:30Z","updated_at":"2026-08-18T10:11:30Z","ticket_id":441,"author_type":"customer","author_id":null,"author_name":"Nora Bianchi","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1101,"created_at":"2026-08-19T02:49:30Z","updated_at":"2026-08-19T02:49:30Z","ticket_id":441,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"log.txt","size":723620,"content_type":"image/png"}]},{"id":1102,"created_at":"2026-08-19T19:27:30Z","updated_at":"2026-08-19T19:27:30Z","ticket_id":441,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1103,"created_at":"2026-08-20T11:44:30Z","updated_at":"2026-08-20T11:44:30Z","ticket_id":441,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1104,"created_at":"2026-03-30T03:55:06Z","updated_at":"2026-03-30T03:55:06Z","ticket_id":442,"author_type":"customer","author_id":null,"author_name":"Leon Schmidt","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1105,"created_at":"2026-07-08T09:31:48Z","updated_at":"2026-07-08T09:31:48Z","ticket_id":443,"author_type":"customer","author_id":null,"author_name":"Daniel Wright","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1106,"created_at":"2026-07-08T15:30:48Z","updated_at":"2026-07-08T15:30:48Z","ticket_id":443,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1107,"created_at":"2026-07-08T22:17:48Z","updated_at":"2026-07-08T22:17:48Z","ticket_id":443,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":1108,"created_at":"2026-07-08T23:20:48Z","updated_at":"2026-07-08T23:20:48Z","ticket_id":443,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":1109,"created_at":"2026-04-26T23:17:01Z","updated_at":"2026-04-26T23:17:01Z","ticket_id":444,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1110,"created_at":"2026-07-06T19:25:16Z","updated_at":"2026-07-06T19:25:16Z","ticket_id":445,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1111,"created_at":"2026-05-12T06:39:03Z","updated_at":"2026-05-12T06:39:03Z","ticket_id":446,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1112,"created_at":"2026-05-12T06:53:03Z","updated_at":"2026-05-12T06:53:03Z","ticket_id":446,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1113,"created_at":"2026-05-12T22:15:03Z","updated_at":"2026-05-12T22:15:03Z","ticket_id":446,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1114,"created_at":"2026-05-13T14:30:03Z","updated_at":"2026-05-13T14:30:03Z","ticket_id":446,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1115,"created_at":"2026-05-13T16:37:03Z","updated_at":"2026-05-13T16:37:03Z","ticket_id":446,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1116,"created_at":"2026-07-18T00:37:41Z","updated_at":"2026-07-18T00:37:41Z","ticket_id":447,"author_type":"customer","author_id":null,"author_name":"Isabella Brown","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1117,"created_at":"2026-05-15T03:15:03Z","updated_at":"2026-05-15T03:15:03Z","ticket_id":448,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1118,"created_at":"2026-05-15T13:54:03Z","updated_at":"2026-05-15T13:54:03Z","ticket_id":448,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1119,"created_at":"2026-05-16T04:04:03Z","updated_at":"2026-05-16T04:04:03Z","ticket_id":448,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1120,"created_at":"2026-05-16T18:16:03Z","updated_at":"2026-05-16T18:16:03Z","ticket_id":448,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1121,"created_at":"2026-06-23T09:55:24Z","updated_at":"2026-06-23T09:55:24Z","ticket_id":449,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1122,"created_at":"2026-03-06T06:55:44Z","updated_at":"2026-03-06T06:55:44Z","ticket_id":450,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1123,"created_at":"2026-03-06T16:13:44Z","updated_at":"2026-03-06T16:13:44Z","ticket_id":450,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1124,"created_at":"2026-07-31T04:22:12Z","updated_at":"2026-07-31T04:22:12Z","ticket_id":451,"author_type":"customer","author_id":null,"author_name":"Camila Kim","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"screenshot.png","size":332009,"content_type":"image/png"}]},{"id":1125,"created_at":"2026-07-31T17:20:12Z","updated_at":"2026-07-31T17:20:12Z","ticket_id":451,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1126,"created_at":"2026-06-13T06:09:03Z","updated_at":"2026-06-13T06:09:03Z","ticket_id":452,"author_type":"customer","author_id":null,"author_name":"Marco Jackson","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":1127,"created_at":"2026-06-13T20:31:03Z","updated_at":"2026-06-13T20:31:03Z","ticket_id":452,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1128,"created_at":"2026-06-13T23:50:03Z","updated_at":"2026-06-13T23:50:03Z","ticket_id":452,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1129,"created_at":"2026-06-14T15:31:03Z","updated_at":"2026-06-14T15:31:03Z","ticket_id":452,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1130,"created_at":"2026-07-04T13:24:09Z","updated_at":"2026-07-04T13:24:09Z","ticket_id":453,"author_type":"customer","author_id":null,"author_name":"Nora Martinez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1131,"created_at":"2026-06-22T09:59:52Z","updated_at":"2026-06-22T09:59:52Z","ticket_id":454,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1132,"created_at":"2026-06-22T18:24:52Z","updated_at":"2026-06-22T18:24:52Z","ticket_id":454,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":627830,"content_type":"image/png"}]},{"id":1133,"created_at":"2026-07-14T03:24:59Z","updated_at":"2026-07-14T03:24:59Z","ticket_id":455,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1134,"created_at":"2026-07-14T08:24:59Z","updated_at":"2026-07-14T08:24:59Z","ticket_id":455,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1135,"created_at":"2026-07-15T03:23:59Z","updated_at":"2026-07-15T03:23:59Z","ticket_id":455,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1136,"created_at":"2026-04-16T04:58:13Z","updated_at":"2026-04-16T04:58:13Z","ticket_id":456,"author_type":"customer","author_id":null,"author_name":"Ava Costa","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1137,"created_at":"2026-05-09T04:46:56Z","updated_at":"2026-05-09T04:46:56Z","ticket_id":457,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1138,"created_at":"2026-07-13T18:32:03Z","updated_at":"2026-07-13T18:32:03Z","ticket_id":458,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1139,"created_at":"2026-07-14T09:17:03Z","updated_at":"2026-07-14T09:17:03Z","ticket_id":458,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":1140,"created_at":"2026-07-14T13:33:03Z","updated_at":"2026-07-14T13:33:03Z","ticket_id":458,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1141,"created_at":"2026-07-17T11:55:00Z","updated_at":"2026-07-17T11:55:00Z","ticket_id":459,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1142,"created_at":"2026-07-18T02:44:00Z","updated_at":"2026-07-18T02:44:00Z","ticket_id":459,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1143,"created_at":"2026-07-18T12:09:00Z","updated_at":"2026-07-18T12:09:00Z","ticket_id":459,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1144,"created_at":"2026-07-18T19:33:00Z","updated_at":"2026-07-18T19:33:00Z","ticket_id":459,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1145,"created_at":"2026-07-19T11:34:00Z","updated_at":"2026-07-19T11:34:00Z","ticket_id":459,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1146,"created_at":"2026-07-20T06:57:00Z","updated_at":"2026-07-20T06:57:00Z","ticket_id":459,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":201506,"content_type":"application/pdf"}]},{"id":1147,"created_at":"2026-04-19T01:23:51Z","updated_at":"2026-04-19T01:23:51Z","ticket_id":460,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":29826,"content_type":"image/png"}]},{"id":1148,"created_at":"2026-04-19T13:01:51Z","updated_at":"2026-04-19T13:01:51Z","ticket_id":460,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1149,"created_at":"2026-04-22T00:09:14Z","updated_at":"2026-04-22T00:09:14Z","ticket_id":461,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":754799,"content_type":"text/csv"}]},{"id":1150,"created_at":"2026-04-22T15:01:14Z","updated_at":"2026-04-22T15:01:14Z","ticket_id":461,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1151,"created_at":"2026-04-22T20:22:14Z","updated_at":"2026-04-22T20:22:14Z","ticket_id":461,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1152,"created_at":"2026-04-23T11:26:14Z","updated_at":"2026-04-23T11:26:14Z","ticket_id":461,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1153,"created_at":"2026-06-21T13:51:46Z","updated_at":"2026-06-21T13:51:46Z","ticket_id":462,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1154,"created_at":"2026-06-21T14:03:46Z","updated_at":"2026-06-21T14:03:46Z","ticket_id":462,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1155,"created_at":"2026-06-22T02:39:46Z","updated_at":"2026-06-22T02:39:46Z","ticket_id":462,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1156,"created_at":"2026-07-01T23:24:07Z","updated_at":"2026-07-01T23:24:07Z","ticket_id":463,"author_type":"customer","author_id":null,"author_name":"Julian Dubois","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1157,"created_at":"2026-03-26T02:36:00Z","updated_at":"2026-03-26T02:36:00Z","ticket_id":464,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Not urgent, just wanted to flag it. This started happening after the last update.","internal":false,"attachments":[]},{"id":1158,"created_at":"2026-03-26T19:25:00Z","updated_at":"2026-03-26T19:25:00Z","ticket_id":464,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1159,"created_at":"2026-07-25T08:25:04Z","updated_at":"2026-07-25T08:25:04Z","ticket_id":465,"author_type":"customer","author_id":null,"author_name":"Bruno Hill","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1160,"created_at":"2026-07-06T21:15:47Z","updated_at":"2026-07-06T21:15:47Z","ticket_id":466,"author_type":"customer","author_id":null,"author_name":"Daniel Roberts","body":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1161,"created_at":"2026-07-07T00:37:47Z","updated_at":"2026-07-07T00:37:47Z","ticket_id":466,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":1162,"created_at":"2026-07-17T00:48:53Z","updated_at":"2026-07-17T00:48:53Z","ticket_id":467,"author_type":"customer","author_id":null,"author_name":"Emma Young","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1163,"created_at":"2026-07-17T01:08:53Z","updated_at":"2026-07-17T01:08:53Z","ticket_id":467,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":1164,"created_at":"2026-07-17T01:53:53Z","updated_at":"2026-07-17T01:53:53Z","ticket_id":467,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":1165,"created_at":"2026-07-17T21:30:53Z","updated_at":"2026-07-17T21:30:53Z","ticket_id":467,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1166,"created_at":"2026-07-24T13:04:24Z","updated_at":"2026-07-24T13:04:24Z","ticket_id":468,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1167,"created_at":"2026-07-24T19:46:24Z","updated_at":"2026-07-24T19:46:24Z","ticket_id":468,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1168,"created_at":"2026-07-25T15:09:24Z","updated_at":"2026-07-25T15:09:24Z","ticket_id":468,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1169,"created_at":"2026-07-26T09:56:24Z","updated_at":"2026-07-26T09:56:24Z","ticket_id":468,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1170,"created_at":"2026-07-26T18:30:24Z","updated_at":"2026-07-26T18:30:24Z","ticket_id":468,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1171,"created_at":"2026-08-15T00:15:50Z","updated_at":"2026-08-15T00:15:50Z","ticket_id":469,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1172,"created_at":"2026-08-15T02:59:50Z","updated_at":"2026-08-15T02:59:50Z","ticket_id":469,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1173,"created_at":"2026-08-15T19:31:50Z","updated_at":"2026-08-15T19:31:50Z","ticket_id":469,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":114101,"content_type":"text/plain"}]},{"id":1174,"created_at":"2026-08-14T18:15:20Z","updated_at":"2026-08-14T18:15:20Z","ticket_id":470,"author_type":"customer","author_id":null,"author_name":"Yuki Tran","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1175,"created_at":"2026-08-15T14:04:20Z","updated_at":"2026-08-15T14:04:20Z","ticket_id":470,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1176,"created_at":"2026-03-29T21:24:59Z","updated_at":"2026-03-29T21:24:59Z","ticket_id":471,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[]},{"id":1177,"created_at":"2026-03-29T23:27:59Z","updated_at":"2026-03-29T23:27:59Z","ticket_id":471,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1178,"created_at":"2026-03-30T17:51:59Z","updated_at":"2026-03-30T17:51:59Z","ticket_id":471,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1179,"created_at":"2026-03-30T19:56:59Z","updated_at":"2026-03-30T19:56:59Z","ticket_id":471,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1180,"created_at":"2026-07-26T18:36:43Z","updated_at":"2026-07-26T18:36:43Z","ticket_id":472,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1181,"created_at":"2026-07-27T11:25:43Z","updated_at":"2026-07-27T11:25:43Z","ticket_id":472,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1182,"created_at":"2026-04-09T20:45:06Z","updated_at":"2026-04-09T20:45:06Z","ticket_id":473,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1183,"created_at":"2026-04-10T00:07:06Z","updated_at":"2026-04-10T00:07:06Z","ticket_id":473,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1184,"created_at":"2026-07-20T13:47:02Z","updated_at":"2026-07-20T13:47:02Z","ticket_id":474,"author_type":"customer","author_id":null,"author_name":"Emma Young","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":802262,"content_type":"text/plain"}]},{"id":1185,"created_at":"2026-07-21T02:37:02Z","updated_at":"2026-07-21T02:37:02Z","ticket_id":474,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1186,"created_at":"2026-07-26T08:22:00Z","updated_at":"2026-07-26T08:22:00Z","ticket_id":475,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1187,"created_at":"2026-07-27T02:54:00Z","updated_at":"2026-07-27T02:54:00Z","ticket_id":475,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1188,"created_at":"2026-07-27T11:54:00Z","updated_at":"2026-07-27T11:54:00Z","ticket_id":475,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1189,"created_at":"2026-07-28T02:40:00Z","updated_at":"2026-07-28T02:40:00Z","ticket_id":475,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1190,"created_at":"2026-06-11T06:25:58Z","updated_at":"2026-06-11T06:25:58Z","ticket_id":476,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1191,"created_at":"2026-05-07T08:25:59Z","updated_at":"2026-05-07T08:25:59Z","ticket_id":477,"author_type":"customer","author_id":null,"author_name":"Mia Russo","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1192,"created_at":"2026-06-29T23:58:01Z","updated_at":"2026-06-29T23:58:01Z","ticket_id":478,"author_type":"customer","author_id":null,"author_name":"Omar Ahmed","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1193,"created_at":"2026-06-30T08:42:01Z","updated_at":"2026-06-30T08:42:01Z","ticket_id":478,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1194,"created_at":"2026-06-30T21:44:01Z","updated_at":"2026-06-30T21:44:01Z","ticket_id":478,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1195,"created_at":"2026-06-16T19:07:43Z","updated_at":"2026-06-16T19:07:43Z","ticket_id":479,"author_type":"customer","author_id":null,"author_name":"Kenji Torres","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1196,"created_at":"2026-06-16T20:24:43Z","updated_at":"2026-06-16T20:24:43Z","ticket_id":479,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"screenshot.png","size":697518,"content_type":"application/pdf"}]},{"id":1197,"created_at":"2026-06-17T15:46:43Z","updated_at":"2026-06-17T15:46:43Z","ticket_id":479,"author_type":"customer","author_id":null,"author_name":"Kenji Torres","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1198,"created_at":"2026-07-25T15:58:24Z","updated_at":"2026-07-25T15:58:24Z","ticket_id":480,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1199,"created_at":"2026-07-25T21:12:24Z","updated_at":"2026-07-25T21:12:24Z","ticket_id":480,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1200,"created_at":"2026-07-26T04:56:24Z","updated_at":"2026-07-26T04:56:24Z","ticket_id":480,"author_type":"system","author_id":null,"author_name":"Arjun Ahmed","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1201,"created_at":"2026-07-26T08:37:24Z","updated_at":"2026-07-26T08:37:24Z","ticket_id":480,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1202,"created_at":"2026-07-26T23:33:24Z","updated_at":"2026-07-26T23:33:24Z","ticket_id":480,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"screenshot.png","size":487867,"content_type":"text/csv"}]},{"id":1203,"created_at":"2026-07-27T18:16:24Z","updated_at":"2026-07-27T18:16:24Z","ticket_id":480,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1204,"created_at":"2026-08-03T12:18:58Z","updated_at":"2026-08-03T12:18:58Z","ticket_id":481,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1205,"created_at":"2026-08-03T18:50:58Z","updated_at":"2026-08-03T18:50:58Z","ticket_id":481,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1206,"created_at":"2026-07-23T02:51:41Z","updated_at":"2026-07-23T02:51:41Z","ticket_id":482,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1207,"created_at":"2026-07-23T22:11:41Z","updated_at":"2026-07-23T22:11:41Z","ticket_id":482,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1208,"created_at":"2026-07-24T00:22:41Z","updated_at":"2026-07-24T00:22:41Z","ticket_id":482,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1209,"created_at":"2026-07-24T06:50:41Z","updated_at":"2026-07-24T06:50:41Z","ticket_id":482,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1210,"created_at":"2026-06-17T08:05:34Z","updated_at":"2026-06-17T08:05:34Z","ticket_id":483,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1211,"created_at":"2026-06-18T03:00:34Z","updated_at":"2026-06-18T03:00:34Z","ticket_id":483,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[{"name":"invoice.pdf","size":546747,"content_type":"text/plain"}]},{"id":1212,"created_at":"2026-04-12T20:24:10Z","updated_at":"2026-04-12T20:24:10Z","ticket_id":484,"author_type":"customer","author_id":null,"author_name":"Noah Anderson","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":1213,"created_at":"2026-04-13T16:24:10Z","updated_at":"2026-04-13T16:24:10Z","ticket_id":484,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1214,"created_at":"2026-08-05T11:54:51Z","updated_at":"2026-08-05T11:54:51Z","ticket_id":485,"author_type":"customer","author_id":null,"author_name":"Liam Schneider","body":"Here are the steps to reproduce it. This started happening after the last update.","internal":false,"attachments":[]},{"id":1215,"created_at":"2026-08-06T02:28:51Z","updated_at":"2026-08-06T02:28:51Z","ticket_id":485,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1216,"created_at":"2026-04-19T22:08:47Z","updated_at":"2026-04-19T22:08:47Z","ticket_id":486,"author_type":"customer","author_id":null,"author_name":"Rosa Campbell","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1217,"created_at":"2026-04-20T08:38:47Z","updated_at":"2026-04-20T08:38:47Z","ticket_id":486,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1218,"created_at":"2026-04-20T14:07:47Z","updated_at":"2026-04-20T14:07:47Z","ticket_id":486,"author_type":"customer","author_id":null,"author_name":"Rosa Campbell","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1219,"created_at":"2026-04-21T04:30:47Z","updated_at":"2026-04-21T04:30:47Z","ticket_id":486,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1220,"created_at":"2026-04-21T05:37:47Z","updated_at":"2026-04-21T05:37:47Z","ticket_id":486,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":1221,"created_at":"2026-07-30T13:14:05Z","updated_at":"2026-07-30T13:14:05Z","ticket_id":487,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1222,"created_at":"2026-06-16T18:56:27Z","updated_at":"2026-06-16T18:56:27Z","ticket_id":488,"author_type":"customer","author_id":null,"author_name":"Ivy Lefebvre","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1223,"created_at":"2026-06-10T18:34:21Z","updated_at":"2026-06-10T18:34:21Z","ticket_id":489,"author_type":"customer","author_id":null,"author_name":"Max Turner","body":"This started happening after the last update. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1224,"created_at":"2026-05-02T04:55:10Z","updated_at":"2026-05-02T04:55:10Z","ticket_id":490,"author_type":"customer","author_id":null,"author_name":"Oscar Tanaka","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1225,"created_at":"2026-07-21T16:31:29Z","updated_at":"2026-07-21T16:31:29Z","ticket_id":491,"author_type":"customer","author_id":null,"author_name":"Ines Harris","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1226,"created_at":"2026-07-21T21:20:29Z","updated_at":"2026-07-21T21:20:29Z","ticket_id":491,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":1227,"created_at":"2026-07-22T12:33:29Z","updated_at":"2026-07-22T12:33:29Z","ticket_id":491,"author_type":"system","author_id":null,"author_name":"Ines Harris","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1228,"created_at":"2026-07-22T22:32:29Z","updated_at":"2026-07-22T22:32:29Z","ticket_id":491,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1229,"created_at":"2026-04-26T06:00:42Z","updated_at":"2026-04-26T06:00:42Z","ticket_id":492,"author_type":"customer","author_id":null,"author_name":"Oscar Murphy","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1230,"created_at":"2026-04-26T20:51:42Z","updated_at":"2026-04-26T20:51:42Z","ticket_id":492,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1231,"created_at":"2026-03-11T02:20:10Z","updated_at":"2026-03-11T02:20:10Z","ticket_id":493,"author_type":"customer","author_id":null,"author_name":"Aisha Romero","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1232,"created_at":"2026-08-03T06:30:41Z","updated_at":"2026-08-03T06:30:41Z","ticket_id":494,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1233,"created_at":"2026-08-03T14:21:41Z","updated_at":"2026-08-03T14:21:41Z","ticket_id":494,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1234,"created_at":"2026-08-03T18:25:41Z","updated_at":"2026-08-03T18:25:41Z","ticket_id":494,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1235,"created_at":"2026-08-04T07:49:41Z","updated_at":"2026-08-04T07:49:41Z","ticket_id":494,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1236,"created_at":"2026-07-26T18:39:57Z","updated_at":"2026-07-26T18:39:57Z","ticket_id":495,"author_type":"customer","author_id":null,"author_name":"Youssef Wilson","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1237,"created_at":"2026-07-27T01:09:57Z","updated_at":"2026-07-27T01:09:57Z","ticket_id":495,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1238,"created_at":"2026-07-27T04:31:57Z","updated_at":"2026-07-27T04:31:57Z","ticket_id":495,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1239,"created_at":"2026-07-27T17:06:57Z","updated_at":"2026-07-27T17:06:57Z","ticket_id":495,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1240,"created_at":"2026-07-28T02:35:57Z","updated_at":"2026-07-28T02:35:57Z","ticket_id":495,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1241,"created_at":"2026-07-28T05:28:57Z","updated_at":"2026-07-28T05:28:57Z","ticket_id":495,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1242,"created_at":"2026-07-02T17:19:15Z","updated_at":"2026-07-02T17:19:15Z","ticket_id":496,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1243,"created_at":"2026-03-09T16:23:26Z","updated_at":"2026-03-09T16:23:26Z","ticket_id":497,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1244,"created_at":"2026-03-12T23:03:23Z","updated_at":"2026-03-12T23:03:23Z","ticket_id":498,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1245,"created_at":"2026-08-10T22:07:05Z","updated_at":"2026-08-10T22:07:05Z","ticket_id":499,"author_type":"customer","author_id":null,"author_name":"Grace Ferrari","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1246,"created_at":"2026-06-29T07:51:17Z","updated_at":"2026-06-29T07:51:17Z","ticket_id":500,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1247,"created_at":"2026-06-30T00:55:17Z","updated_at":"2026-06-30T00:55:17Z","ticket_id":500,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1248,"created_at":"2026-06-30T07:19:17Z","updated_at":"2026-06-30T07:19:17Z","ticket_id":500,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1249,"created_at":"2026-06-30T23:11:17Z","updated_at":"2026-06-30T23:11:17Z","ticket_id":500,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1250,"created_at":"2026-07-01T18:32:17Z","updated_at":"2026-07-01T18:32:17Z","ticket_id":500,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":50151,"content_type":"application/pdf"}]},{"id":1251,"created_at":"2026-07-02T00:10:17Z","updated_at":"2026-07-02T00:10:17Z","ticket_id":500,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1252,"created_at":"2026-06-28T18:18:32Z","updated_at":"2026-06-28T18:18:32Z","ticket_id":501,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1253,"created_at":"2026-06-29T06:35:32Z","updated_at":"2026-06-29T06:35:32Z","ticket_id":501,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1254,"created_at":"2026-06-29T10:57:32Z","updated_at":"2026-06-29T10:57:32Z","ticket_id":501,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1255,"created_at":"2026-06-29T18:56:32Z","updated_at":"2026-06-29T18:56:32Z","ticket_id":501,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1256,"created_at":"2026-04-08T18:22:54Z","updated_at":"2026-04-08T18:22:54Z","ticket_id":502,"author_type":"customer","author_id":null,"author_name":"Gabriel Sato","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1257,"created_at":"2026-04-09T06:59:54Z","updated_at":"2026-04-09T06:59:54Z","ticket_id":502,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1258,"created_at":"2026-04-30T02:04:01Z","updated_at":"2026-04-30T02:04:01Z","ticket_id":503,"author_type":"customer","author_id":null,"author_name":"Declan Roux","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1259,"created_at":"2026-04-30T06:26:01Z","updated_at":"2026-04-30T06:26:01Z","ticket_id":503,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":1260,"created_at":"2026-08-19T22:12:01Z","updated_at":"2026-08-19T22:12:01Z","ticket_id":504,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":549448,"content_type":"text/csv"}]},{"id":1261,"created_at":"2026-08-20T09:50:01Z","updated_at":"2026-08-20T09:50:01Z","ticket_id":504,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1262,"created_at":"2026-08-20T16:29:01Z","updated_at":"2026-08-20T16:29:01Z","ticket_id":504,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1263,"created_at":"2026-08-21T04:51:01Z","updated_at":"2026-08-21T04:51:01Z","ticket_id":504,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1264,"created_at":"2026-04-28T12:50:41Z","updated_at":"2026-04-28T12:50:41Z","ticket_id":505,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"log.txt","size":53827,"content_type":"image/png"}]},{"id":1265,"created_at":"2026-04-28T13:15:41Z","updated_at":"2026-04-28T13:15:41Z","ticket_id":505,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1266,"created_at":"2026-04-29T02:55:41Z","updated_at":"2026-04-29T02:55:41Z","ticket_id":505,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":467304,"content_type":"image/png"}]},{"id":1267,"created_at":"2026-04-29T09:48:41Z","updated_at":"2026-04-29T09:48:41Z","ticket_id":505,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":1268,"created_at":"2026-04-30T02:34:41Z","updated_at":"2026-04-30T02:34:41Z","ticket_id":505,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1269,"created_at":"2026-03-19T17:33:15Z","updated_at":"2026-03-19T17:33:15Z","ticket_id":506,"author_type":"customer","author_id":null,"author_name":"Noah Anderson","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[{"name":"export.csv","size":860146,"content_type":"application/pdf"}]},{"id":1270,"created_at":"2026-03-29T06:43:29Z","updated_at":"2026-03-29T06:43:29Z","ticket_id":507,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1271,"created_at":"2026-03-29T07:19:29Z","updated_at":"2026-03-29T07:19:29Z","ticket_id":507,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1272,"created_at":"2026-06-24T18:51:31Z","updated_at":"2026-06-24T18:51:31Z","ticket_id":508,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1273,"created_at":"2026-06-25T11:06:31Z","updated_at":"2026-06-25T11:06:31Z","ticket_id":508,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1274,"created_at":"2026-06-17T09:19:40Z","updated_at":"2026-06-17T09:19:40Z","ticket_id":509,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1275,"created_at":"2026-08-15T00:40:58Z","updated_at":"2026-08-15T00:40:58Z","ticket_id":510,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1276,"created_at":"2026-08-15T14:00:58Z","updated_at":"2026-08-15T14:00:58Z","ticket_id":510,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1277,"created_at":"2026-08-15T14:27:58Z","updated_at":"2026-08-15T14:27:58Z","ticket_id":510,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1278,"created_at":"2026-07-29T12:16:59Z","updated_at":"2026-07-29T12:16:59Z","ticket_id":511,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1279,"created_at":"2026-07-30T02:44:59Z","updated_at":"2026-07-30T02:44:59Z","ticket_id":511,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1280,"created_at":"2026-07-30T06:52:59Z","updated_at":"2026-07-30T06:52:59Z","ticket_id":511,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1281,"created_at":"2026-07-30T17:04:59Z","updated_at":"2026-07-30T17:04:59Z","ticket_id":511,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1282,"created_at":"2026-04-29T17:40:40Z","updated_at":"2026-04-29T17:40:40Z","ticket_id":512,"author_type":"customer","author_id":null,"author_name":"Rosa Schneider","body":"Not urgent, just wanted to flag it. This started happening after the last update.","internal":false,"attachments":[]},{"id":1283,"created_at":"2026-04-30T03:48:40Z","updated_at":"2026-04-30T03:48:40Z","ticket_id":512,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1284,"created_at":"2026-03-28T11:11:27Z","updated_at":"2026-03-28T11:11:27Z","ticket_id":513,"author_type":"customer","author_id":null,"author_name":"Anouk Tanaka","body":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":485487,"content_type":"text/plain"}]},{"id":1285,"created_at":"2026-05-15T02:34:32Z","updated_at":"2026-05-15T02:34:32Z","ticket_id":514,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1286,"created_at":"2026-05-15T14:40:32Z","updated_at":"2026-05-15T14:40:32Z","ticket_id":514,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1287,"created_at":"2026-05-16T07:52:32Z","updated_at":"2026-05-16T07:52:32Z","ticket_id":514,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1288,"created_at":"2026-04-03T19:14:08Z","updated_at":"2026-04-03T19:14:08Z","ticket_id":515,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1289,"created_at":"2026-04-03T22:39:08Z","updated_at":"2026-04-03T22:39:08Z","ticket_id":515,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1290,"created_at":"2026-04-04T00:27:08Z","updated_at":"2026-04-04T00:27:08Z","ticket_id":515,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":284789,"content_type":"text/csv"}]},{"id":1291,"created_at":"2026-04-04T11:51:08Z","updated_at":"2026-04-04T11:51:08Z","ticket_id":515,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"screenshot.png","size":131683,"content_type":"text/plain"}]},{"id":1292,"created_at":"2026-06-05T13:33:06Z","updated_at":"2026-06-05T13:33:06Z","ticket_id":516,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1293,"created_at":"2026-06-06T05:24:06Z","updated_at":"2026-06-06T05:24:06Z","ticket_id":516,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1294,"created_at":"2026-06-06T08:20:06Z","updated_at":"2026-06-06T08:20:06Z","ticket_id":516,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1295,"created_at":"2026-07-27T10:37:40Z","updated_at":"2026-07-27T10:37:40Z","ticket_id":517,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1296,"created_at":"2026-07-28T01:05:40Z","updated_at":"2026-07-28T01:05:40Z","ticket_id":517,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1297,"created_at":"2026-07-21T13:54:44Z","updated_at":"2026-07-21T13:54:44Z","ticket_id":518,"author_type":"customer","author_id":null,"author_name":"Olivia Johnson","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":1298,"created_at":"2026-04-17T19:54:48Z","updated_at":"2026-04-17T19:54:48Z","ticket_id":519,"author_type":"customer","author_id":null,"author_name":"Omar Nelson","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1299,"created_at":"2026-04-18T08:38:48Z","updated_at":"2026-04-18T08:38:48Z","ticket_id":519,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1300,"created_at":"2026-08-29T19:12:30Z","updated_at":"2026-08-29T19:12:30Z","ticket_id":520,"author_type":"customer","author_id":null,"author_name":"Nina Morris","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1301,"created_at":"2026-08-30T01:39:30Z","updated_at":"2026-08-30T01:39:30Z","ticket_id":520,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1302,"created_at":"2026-05-15T04:42:53Z","updated_at":"2026-05-15T04:42:53Z","ticket_id":521,"author_type":"customer","author_id":null,"author_name":"Gabriel Park","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":555332,"content_type":"text/csv"}]},{"id":1303,"created_at":"2026-05-15T20:52:53Z","updated_at":"2026-05-15T20:52:53Z","ticket_id":521,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1304,"created_at":"2026-05-16T04:46:53Z","updated_at":"2026-05-16T04:46:53Z","ticket_id":521,"author_type":"customer","author_id":null,"author_name":"Gabriel Park","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1305,"created_at":"2026-04-21T10:19:35Z","updated_at":"2026-04-21T10:19:35Z","ticket_id":522,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1306,"created_at":"2026-04-22T03:32:35Z","updated_at":"2026-04-22T03:32:35Z","ticket_id":522,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1307,"created_at":"2026-04-22T20:04:35Z","updated_at":"2026-04-22T20:04:35Z","ticket_id":522,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1308,"created_at":"2026-04-23T03:02:35Z","updated_at":"2026-04-23T03:02:35Z","ticket_id":522,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[{"name":"screenshot.png","size":259136,"content_type":"text/plain"}]},{"id":1309,"created_at":"2026-04-23T04:11:35Z","updated_at":"2026-04-23T04:11:35Z","ticket_id":522,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":1310,"created_at":"2026-04-23T13:07:35Z","updated_at":"2026-04-23T13:07:35Z","ticket_id":522,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1311,"created_at":"2026-05-24T17:15:05Z","updated_at":"2026-05-24T17:15:05Z","ticket_id":523,"author_type":"customer","author_id":null,"author_name":"Lucas Sanchez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1312,"created_at":"2026-07-25T12:25:28Z","updated_at":"2026-07-25T12:25:28Z","ticket_id":524,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1313,"created_at":"2026-07-25T21:45:28Z","updated_at":"2026-07-25T21:45:28Z","ticket_id":524,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1314,"created_at":"2026-03-06T03:54:03Z","updated_at":"2026-03-06T03:54:03Z","ticket_id":525,"author_type":"customer","author_id":null,"author_name":"Sinead Davis","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1315,"created_at":"2026-03-12T02:54:42Z","updated_at":"2026-03-12T02:54:42Z","ticket_id":526,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1316,"created_at":"2026-07-31T11:27:27Z","updated_at":"2026-07-31T11:27:27Z","ticket_id":527,"author_type":"customer","author_id":null,"author_name":"Mikkel Roberts","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"export.csv","size":607226,"content_type":"image/png"}]},{"id":1317,"created_at":"2026-08-01T06:24:27Z","updated_at":"2026-08-01T06:24:27Z","ticket_id":527,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1318,"created_at":"2026-08-06T21:32:37Z","updated_at":"2026-08-06T21:32:37Z","ticket_id":528,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1319,"created_at":"2026-08-07T16:28:37Z","updated_at":"2026-08-07T16:28:37Z","ticket_id":528,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1320,"created_at":"2026-08-07T18:10:37Z","updated_at":"2026-08-07T18:10:37Z","ticket_id":528,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1321,"created_at":"2026-08-07T20:49:37Z","updated_at":"2026-08-07T20:49:37Z","ticket_id":528,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1322,"created_at":"2026-04-06T02:03:29Z","updated_at":"2026-04-06T02:03:29Z","ticket_id":529,"author_type":"customer","author_id":null,"author_name":"Felix Walker","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1323,"created_at":"2026-04-06T16:19:29Z","updated_at":"2026-04-06T16:19:29Z","ticket_id":529,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1324,"created_at":"2026-04-06T17:20:29Z","updated_at":"2026-04-06T17:20:29Z","ticket_id":529,"author_type":"customer","author_id":null,"author_name":"Felix Walker","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":804062,"content_type":"text/plain"}]},{"id":1325,"created_at":"2026-04-07T07:08:29Z","updated_at":"2026-04-07T07:08:29Z","ticket_id":529,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1326,"created_at":"2026-04-07T11:20:29Z","updated_at":"2026-04-07T11:20:29Z","ticket_id":529,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1327,"created_at":"2026-04-08T06:48:29Z","updated_at":"2026-04-08T06:48:29Z","ticket_id":529,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1328,"created_at":"2026-08-06T06:28:58Z","updated_at":"2026-08-06T06:28:58Z","ticket_id":530,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1329,"created_at":"2026-08-06T20:55:58Z","updated_at":"2026-08-06T20:55:58Z","ticket_id":530,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":85332,"content_type":"text/csv"}]},{"id":1330,"created_at":"2026-05-05T04:15:25Z","updated_at":"2026-05-05T04:15:25Z","ticket_id":531,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1331,"created_at":"2026-05-05T11:45:25Z","updated_at":"2026-05-05T11:45:25Z","ticket_id":531,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1332,"created_at":"2026-05-05T20:59:25Z","updated_at":"2026-05-05T20:59:25Z","ticket_id":531,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1333,"created_at":"2026-05-05T21:44:25Z","updated_at":"2026-05-05T21:44:25Z","ticket_id":531,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1334,"created_at":"2026-05-06T12:23:25Z","updated_at":"2026-05-06T12:23:25Z","ticket_id":531,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1335,"created_at":"2026-05-06T18:26:25Z","updated_at":"2026-05-06T18:26:25Z","ticket_id":531,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1336,"created_at":"2026-04-09T07:22:13Z","updated_at":"2026-04-09T07:22:13Z","ticket_id":532,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1337,"created_at":"2026-04-09T18:57:13Z","updated_at":"2026-04-09T18:57:13Z","ticket_id":532,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":1338,"created_at":"2026-04-10T02:18:13Z","updated_at":"2026-04-10T02:18:13Z","ticket_id":532,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1339,"created_at":"2026-04-14T18:33:42Z","updated_at":"2026-04-14T18:33:42Z","ticket_id":533,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1340,"created_at":"2026-04-14T23:21:42Z","updated_at":"2026-04-14T23:21:42Z","ticket_id":533,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1341,"created_at":"2026-04-15T06:43:42Z","updated_at":"2026-04-15T06:43:42Z","ticket_id":533,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"log.txt","size":495192,"content_type":"application/pdf"}]},{"id":1342,"created_at":"2026-04-30T09:00:03Z","updated_at":"2026-04-30T09:00:03Z","ticket_id":534,"author_type":"customer","author_id":null,"author_name":"Oscar Rossi","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1343,"created_at":"2026-04-30T23:22:03Z","updated_at":"2026-04-30T23:22:03Z","ticket_id":534,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1344,"created_at":"2026-05-01T15:10:03Z","updated_at":"2026-05-01T15:10:03Z","ticket_id":534,"author_type":"customer","author_id":null,"author_name":"Oscar Rossi","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1345,"created_at":"2026-07-22T20:41:45Z","updated_at":"2026-07-22T20:41:45Z","ticket_id":535,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1346,"created_at":"2026-07-23T06:05:45Z","updated_at":"2026-07-23T06:05:45Z","ticket_id":535,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1347,"created_at":"2026-07-23T11:04:45Z","updated_at":"2026-07-23T11:04:45Z","ticket_id":535,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1348,"created_at":"2026-07-23T12:58:45Z","updated_at":"2026-07-23T12:58:45Z","ticket_id":535,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1349,"created_at":"2026-07-23T23:43:45Z","updated_at":"2026-07-23T23:43:45Z","ticket_id":535,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1350,"created_at":"2026-06-12T01:15:18Z","updated_at":"2026-06-12T01:15:18Z","ticket_id":536,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1351,"created_at":"2026-08-27T12:10:57Z","updated_at":"2026-08-27T12:10:57Z","ticket_id":537,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"invoice.pdf","size":801204,"content_type":"application/pdf"}]},{"id":1352,"created_at":"2026-08-27T23:46:57Z","updated_at":"2026-08-27T23:46:57Z","ticket_id":537,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1353,"created_at":"2026-03-17T04:14:46Z","updated_at":"2026-03-17T04:14:46Z","ticket_id":538,"author_type":"customer","author_id":null,"author_name":"Zoe Bianchi","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1354,"created_at":"2026-05-08T14:34:02Z","updated_at":"2026-05-08T14:34:02Z","ticket_id":539,"author_type":"customer","author_id":null,"author_name":"Clara Wilson","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1355,"created_at":"2026-05-08T22:36:02Z","updated_at":"2026-05-08T22:36:02Z","ticket_id":539,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1356,"created_at":"2026-05-09T17:13:02Z","updated_at":"2026-05-09T17:13:02Z","ticket_id":539,"author_type":"customer","author_id":null,"author_name":"Clara Wilson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1357,"created_at":"2026-05-10T01:06:02Z","updated_at":"2026-05-10T01:06:02Z","ticket_id":539,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"export.csv","size":230329,"content_type":"text/csv"}]},{"id":1358,"created_at":"2026-05-31T05:56:59Z","updated_at":"2026-05-31T05:56:59Z","ticket_id":540,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"This started happening after the last update. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1359,"created_at":"2026-05-31T11:54:59Z","updated_at":"2026-05-31T11:54:59Z","ticket_id":540,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1360,"created_at":"2026-07-31T15:02:52Z","updated_at":"2026-07-31T15:02:52Z","ticket_id":541,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1361,"created_at":"2026-08-01T08:46:52Z","updated_at":"2026-08-01T08:46:52Z","ticket_id":541,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1362,"created_at":"2026-06-26T07:26:21Z","updated_at":"2026-06-26T07:26:21Z","ticket_id":542,"author_type":"customer","author_id":null,"author_name":"Nicolas Khan","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1363,"created_at":"2026-08-20T09:07:07Z","updated_at":"2026-08-20T09:07:07Z","ticket_id":543,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1364,"created_at":"2026-08-20T12:38:07Z","updated_at":"2026-08-20T12:38:07Z","ticket_id":543,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1365,"created_at":"2026-04-04T02:05:53Z","updated_at":"2026-04-04T02:05:53Z","ticket_id":544,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1366,"created_at":"2026-06-01T15:35:39Z","updated_at":"2026-06-01T15:35:39Z","ticket_id":545,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1367,"created_at":"2026-06-02T11:30:39Z","updated_at":"2026-06-02T11:30:39Z","ticket_id":545,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":350463,"content_type":"application/pdf"}]},{"id":1368,"created_at":"2026-06-02T16:31:39Z","updated_at":"2026-06-02T16:31:39Z","ticket_id":545,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1369,"created_at":"2026-06-02T21:30:39Z","updated_at":"2026-06-02T21:30:39Z","ticket_id":545,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1370,"created_at":"2026-06-03T00:34:39Z","updated_at":"2026-06-03T00:34:39Z","ticket_id":545,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1371,"created_at":"2026-06-03T04:05:39Z","updated_at":"2026-06-03T04:05:39Z","ticket_id":545,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"export.csv","size":540311,"content_type":"image/png"}]},{"id":1372,"created_at":"2026-05-28T00:30:43Z","updated_at":"2026-05-28T00:30:43Z","ticket_id":546,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1373,"created_at":"2026-05-28T08:33:43Z","updated_at":"2026-05-28T08:33:43Z","ticket_id":546,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"log.txt","size":476527,"content_type":"application/pdf"}]},{"id":1374,"created_at":"2026-03-20T20:43:50Z","updated_at":"2026-03-20T20:43:50Z","ticket_id":547,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1375,"created_at":"2026-08-12T21:41:15Z","updated_at":"2026-08-12T21:41:15Z","ticket_id":548,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1376,"created_at":"2026-05-26T11:19:52Z","updated_at":"2026-05-26T11:19:52Z","ticket_id":549,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[]},{"id":1377,"created_at":"2026-05-27T00:04:52Z","updated_at":"2026-05-27T00:04:52Z","ticket_id":549,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1378,"created_at":"2026-05-27T13:45:52Z","updated_at":"2026-05-27T13:45:52Z","ticket_id":549,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1379,"created_at":"2026-05-08T08:15:59Z","updated_at":"2026-05-08T08:15:59Z","ticket_id":550,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"export.csv","size":774793,"content_type":"text/csv"}]},{"id":1380,"created_at":"2026-05-08T22:46:59Z","updated_at":"2026-05-08T22:46:59Z","ticket_id":550,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1381,"created_at":"2026-05-09T11:28:59Z","updated_at":"2026-05-09T11:28:59Z","ticket_id":550,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1382,"created_at":"2026-05-10T01:56:59Z","updated_at":"2026-05-10T01:56:59Z","ticket_id":550,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1383,"created_at":"2026-05-10T03:57:59Z","updated_at":"2026-05-10T03:57:59Z","ticket_id":550,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1384,"created_at":"2026-04-09T04:37:23Z","updated_at":"2026-04-09T04:37:23Z","ticket_id":551,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1385,"created_at":"2026-04-09T11:31:23Z","updated_at":"2026-04-09T11:31:23Z","ticket_id":551,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1386,"created_at":"2026-06-11T23:47:59Z","updated_at":"2026-06-11T23:47:59Z","ticket_id":552,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1387,"created_at":"2026-06-12T02:40:59Z","updated_at":"2026-06-12T02:40:59Z","ticket_id":552,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1388,"created_at":"2026-07-23T01:03:01Z","updated_at":"2026-07-23T01:03:01Z","ticket_id":553,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1389,"created_at":"2026-07-04T14:08:28Z","updated_at":"2026-07-04T14:08:28Z","ticket_id":554,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1390,"created_at":"2026-07-05T01:04:28Z","updated_at":"2026-07-05T01:04:28Z","ticket_id":554,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1391,"created_at":"2026-07-05T18:09:28Z","updated_at":"2026-07-05T18:09:28Z","ticket_id":554,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":1392,"created_at":"2026-07-06T00:46:28Z","updated_at":"2026-07-06T00:46:28Z","ticket_id":554,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1393,"created_at":"2026-08-29T03:55:05Z","updated_at":"2026-08-29T03:55:05Z","ticket_id":555,"author_type":"customer","author_id":null,"author_name":"Amara Adams","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1394,"created_at":"2026-08-29T22:50:05Z","updated_at":"2026-08-29T22:50:05Z","ticket_id":555,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":1395,"created_at":"2026-08-30T03:27:05Z","updated_at":"2026-08-30T03:27:05Z","ticket_id":555,"author_type":"system","author_id":null,"author_name":"Amara Adams","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1396,"created_at":"2026-08-28T20:13:44Z","updated_at":"2026-08-28T20:13:44Z","ticket_id":556,"author_type":"customer","author_id":null,"author_name":"Freya Park","body":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"export.csv","size":709293,"content_type":"image/png"}]},{"id":1397,"created_at":"2026-04-25T08:08:32Z","updated_at":"2026-04-25T08:08:32Z","ticket_id":557,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1398,"created_at":"2026-04-25T18:49:32Z","updated_at":"2026-04-25T18:49:32Z","ticket_id":557,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1399,"created_at":"2026-08-13T19:58:43Z","updated_at":"2026-08-13T19:58:43Z","ticket_id":558,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1400,"created_at":"2026-08-14T02:09:43Z","updated_at":"2026-08-14T02:09:43Z","ticket_id":558,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1401,"created_at":"2026-08-14T11:18:43Z","updated_at":"2026-08-14T11:18:43Z","ticket_id":558,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1402,"created_at":"2026-04-21T06:54:39Z","updated_at":"2026-04-21T06:54:39Z","ticket_id":559,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1403,"created_at":"2026-08-08T12:03:14Z","updated_at":"2026-08-08T12:03:14Z","ticket_id":560,"author_type":"customer","author_id":null,"author_name":"Oscar Tanaka","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1404,"created_at":"2026-08-08T20:18:14Z","updated_at":"2026-08-08T20:18:14Z","ticket_id":560,"author_type":"customer","author_id":null,"author_name":"Oscar Tanaka","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1405,"created_at":"2026-05-01T04:16:27Z","updated_at":"2026-05-01T04:16:27Z","ticket_id":561,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":787732,"content_type":"text/plain"}]},{"id":1406,"created_at":"2026-05-01T09:21:27Z","updated_at":"2026-05-01T09:21:27Z","ticket_id":561,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1407,"created_at":"2026-05-01T13:18:27Z","updated_at":"2026-05-01T13:18:27Z","ticket_id":561,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1408,"created_at":"2026-03-27T21:51:53Z","updated_at":"2026-03-27T21:51:53Z","ticket_id":562,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1409,"created_at":"2026-03-28T06:40:53Z","updated_at":"2026-03-28T06:40:53Z","ticket_id":562,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1410,"created_at":"2026-06-25T09:55:05Z","updated_at":"2026-06-25T09:55:05Z","ticket_id":563,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1411,"created_at":"2026-06-26T03:34:05Z","updated_at":"2026-06-26T03:34:05Z","ticket_id":563,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1412,"created_at":"2026-06-26T04:04:05Z","updated_at":"2026-06-26T04:04:05Z","ticket_id":563,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1413,"created_at":"2026-04-06T14:01:03Z","updated_at":"2026-04-06T14:01:03Z","ticket_id":564,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1414,"created_at":"2026-04-06T17:16:03Z","updated_at":"2026-04-06T17:16:03Z","ticket_id":564,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1415,"created_at":"2026-05-09T01:50:20Z","updated_at":"2026-05-09T01:50:20Z","ticket_id":565,"author_type":"customer","author_id":null,"author_name":"Rafael Adams","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1416,"created_at":"2026-05-09T05:54:20Z","updated_at":"2026-05-09T05:54:20Z","ticket_id":565,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1417,"created_at":"2026-04-16T21:00:33Z","updated_at":"2026-04-16T21:00:33Z","ticket_id":566,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1418,"created_at":"2026-04-17T06:55:33Z","updated_at":"2026-04-17T06:55:33Z","ticket_id":566,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":1419,"created_at":"2026-08-14T22:37:10Z","updated_at":"2026-08-14T22:37:10Z","ticket_id":567,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1420,"created_at":"2026-08-15T16:31:10Z","updated_at":"2026-08-15T16:31:10Z","ticket_id":567,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1421,"created_at":"2026-08-16T09:19:10Z","updated_at":"2026-08-16T09:19:10Z","ticket_id":567,"author_type":"customer","author_id":null,"author_name":"System","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1422,"created_at":"2026-05-21T19:52:25Z","updated_at":"2026-05-21T19:52:25Z","ticket_id":568,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1423,"created_at":"2026-04-29T18:45:43Z","updated_at":"2026-04-29T18:45:43Z","ticket_id":569,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1424,"created_at":"2026-06-30T12:22:04Z","updated_at":"2026-06-30T12:22:04Z","ticket_id":570,"author_type":"customer","author_id":null,"author_name":"Facundo Green","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1425,"created_at":"2026-07-01T02:10:04Z","updated_at":"2026-07-01T02:10:04Z","ticket_id":570,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1426,"created_at":"2026-08-31T21:33:35Z","updated_at":"2026-08-31T21:33:35Z","ticket_id":571,"author_type":"customer","author_id":null,"author_name":"Tomas Taylor","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1427,"created_at":"2026-09-01T09:05:35Z","updated_at":"2026-09-01T09:05:35Z","ticket_id":571,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1428,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":571,"author_type":"customer","author_id":null,"author_name":"Tomas Taylor","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1429,"created_at":"2026-05-19T03:30:46Z","updated_at":"2026-05-19T03:30:46Z","ticket_id":572,"author_type":"customer","author_id":null,"author_name":"Daniel Wright","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1430,"created_at":"2026-07-30T11:57:38Z","updated_at":"2026-07-30T11:57:38Z","ticket_id":573,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1431,"created_at":"2026-07-31T04:06:38Z","updated_at":"2026-07-31T04:06:38Z","ticket_id":573,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1432,"created_at":"2026-03-13T18:24:56Z","updated_at":"2026-03-13T18:24:56Z","ticket_id":574,"author_type":"customer","author_id":null,"author_name":"Fatima Tran","body":"Let me know if you need screenshots. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1433,"created_at":"2026-03-15T23:03:33Z","updated_at":"2026-03-15T23:03:33Z","ticket_id":575,"author_type":"customer","author_id":null,"author_name":"Sam Nelson","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1434,"created_at":"2026-05-29T09:50:43Z","updated_at":"2026-05-29T09:50:43Z","ticket_id":576,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1435,"created_at":"2026-05-29T19:04:43Z","updated_at":"2026-05-29T19:04:43Z","ticket_id":576,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1436,"created_at":"2026-05-29T22:15:43Z","updated_at":"2026-05-29T22:15:43Z","ticket_id":576,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1437,"created_at":"2026-05-30T07:10:43Z","updated_at":"2026-05-30T07:10:43Z","ticket_id":576,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"export.csv","size":312107,"content_type":"text/plain"}]},{"id":1438,"created_at":"2026-07-14T17:03:04Z","updated_at":"2026-07-14T17:03:04Z","ticket_id":577,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1439,"created_at":"2026-07-02T21:50:52Z","updated_at":"2026-07-02T21:50:52Z","ticket_id":578,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":1440,"created_at":"2026-07-03T16:44:52Z","updated_at":"2026-07-03T16:44:52Z","ticket_id":578,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1441,"created_at":"2026-06-23T11:11:36Z","updated_at":"2026-06-23T11:11:36Z","ticket_id":579,"author_type":"customer","author_id":null,"author_name":"Henry Wilson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1442,"created_at":"2026-06-23T22:48:36Z","updated_at":"2026-06-23T22:48:36Z","ticket_id":579,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1443,"created_at":"2026-06-24T10:12:36Z","updated_at":"2026-06-24T10:12:36Z","ticket_id":579,"author_type":"customer","author_id":null,"author_name":"Henry Wilson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1444,"created_at":"2026-08-02T09:17:54Z","updated_at":"2026-08-02T09:17:54Z","ticket_id":580,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1445,"created_at":"2026-08-03T04:44:54Z","updated_at":"2026-08-03T04:44:54Z","ticket_id":580,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1446,"created_at":"2026-08-03T07:03:54Z","updated_at":"2026-08-03T07:03:54Z","ticket_id":580,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1447,"created_at":"2026-07-15T07:45:15Z","updated_at":"2026-07-15T07:45:15Z","ticket_id":581,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1448,"created_at":"2026-07-15T22:16:15Z","updated_at":"2026-07-15T22:16:15Z","ticket_id":581,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":1449,"created_at":"2026-07-16T05:08:15Z","updated_at":"2026-07-16T05:08:15Z","ticket_id":581,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1450,"created_at":"2026-07-16T16:36:15Z","updated_at":"2026-07-16T16:36:15Z","ticket_id":581,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1451,"created_at":"2026-03-06T02:48:34Z","updated_at":"2026-03-06T02:48:34Z","ticket_id":582,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1452,"created_at":"2026-07-16T20:57:32Z","updated_at":"2026-07-16T20:57:32Z","ticket_id":583,"author_type":"customer","author_id":null,"author_name":"Andres Laurent","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1453,"created_at":"2026-04-21T20:16:10Z","updated_at":"2026-04-21T20:16:10Z","ticket_id":584,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Here are the steps to reproduce it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1454,"created_at":"2026-04-22T01:07:10Z","updated_at":"2026-04-22T01:07:10Z","ticket_id":584,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1455,"created_at":"2026-04-22T01:35:10Z","updated_at":"2026-04-22T01:35:10Z","ticket_id":584,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1456,"created_at":"2026-04-22T04:00:10Z","updated_at":"2026-04-22T04:00:10Z","ticket_id":584,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":1457,"created_at":"2026-04-22T09:47:10Z","updated_at":"2026-04-22T09:47:10Z","ticket_id":584,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1458,"created_at":"2026-05-13T01:13:04Z","updated_at":"2026-05-13T01:13:04Z","ticket_id":585,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1459,"created_at":"2026-08-03T11:51:24Z","updated_at":"2026-08-03T11:51:24Z","ticket_id":586,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":1460,"created_at":"2026-08-04T03:56:24Z","updated_at":"2026-08-04T03:56:24Z","ticket_id":586,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1461,"created_at":"2026-08-17T07:52:42Z","updated_at":"2026-08-17T07:52:42Z","ticket_id":587,"author_type":"customer","author_id":null,"author_name":"Nicolas Fischer","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1462,"created_at":"2026-08-18T00:21:42Z","updated_at":"2026-08-18T00:21:42Z","ticket_id":587,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1463,"created_at":"2026-08-18T13:52:42Z","updated_at":"2026-08-18T13:52:42Z","ticket_id":587,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[{"name":"log.txt","size":692550,"content_type":"text/csv"}]},{"id":1464,"created_at":"2026-08-24T22:11:36Z","updated_at":"2026-08-24T22:11:36Z","ticket_id":588,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1465,"created_at":"2026-08-25T13:36:36Z","updated_at":"2026-08-25T13:36:36Z","ticket_id":588,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"export.csv","size":677558,"content_type":"image/png"}]},{"id":1466,"created_at":"2026-04-30T23:51:05Z","updated_at":"2026-04-30T23:51:05Z","ticket_id":589,"author_type":"customer","author_id":null,"author_name":"Arjun Evans","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1467,"created_at":"2026-08-20T11:11:39Z","updated_at":"2026-08-20T11:11:39Z","ticket_id":590,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1468,"created_at":"2026-08-20T23:06:39Z","updated_at":"2026-08-20T23:06:39Z","ticket_id":590,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1469,"created_at":"2026-08-21T16:14:39Z","updated_at":"2026-08-21T16:14:39Z","ticket_id":590,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1470,"created_at":"2026-08-21T18:50:39Z","updated_at":"2026-08-21T18:50:39Z","ticket_id":590,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1471,"created_at":"2026-08-21T19:27:39Z","updated_at":"2026-08-21T19:27:39Z","ticket_id":590,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1472,"created_at":"2026-08-22T09:47:39Z","updated_at":"2026-08-22T09:47:39Z","ticket_id":590,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1473,"created_at":"2026-03-26T05:11:51Z","updated_at":"2026-03-26T05:11:51Z","ticket_id":591,"author_type":"customer","author_id":null,"author_name":"Daniel Roberts","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1474,"created_at":"2026-03-26T13:00:51Z","updated_at":"2026-03-26T13:00:51Z","ticket_id":591,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1475,"created_at":"2026-08-03T22:00:37Z","updated_at":"2026-08-03T22:00:37Z","ticket_id":592,"author_type":"customer","author_id":null,"author_name":"Felix King","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1476,"created_at":"2026-04-18T21:55:41Z","updated_at":"2026-04-18T21:55:41Z","ticket_id":593,"author_type":"customer","author_id":null,"author_name":"Mateo Stewart","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":119031,"content_type":"text/plain"}]},{"id":1477,"created_at":"2026-07-02T15:45:10Z","updated_at":"2026-07-02T15:45:10Z","ticket_id":594,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"This started happening after the last update. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1478,"created_at":"2026-06-28T17:23:59Z","updated_at":"2026-06-28T17:23:59Z","ticket_id":595,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":1479,"created_at":"2026-06-29T03:25:59Z","updated_at":"2026-06-29T03:25:59Z","ticket_id":595,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1480,"created_at":"2026-06-29T09:40:59Z","updated_at":"2026-06-29T09:40:59Z","ticket_id":595,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1481,"created_at":"2026-05-30T15:46:21Z","updated_at":"2026-05-30T15:46:21Z","ticket_id":596,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1482,"created_at":"2026-06-11T21:23:13Z","updated_at":"2026-06-11T21:23:13Z","ticket_id":597,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1483,"created_at":"2026-06-12T02:45:13Z","updated_at":"2026-06-12T02:45:13Z","ticket_id":597,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1484,"created_at":"2026-06-12T18:15:13Z","updated_at":"2026-06-12T18:15:13Z","ticket_id":597,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1485,"created_at":"2026-06-12T19:14:13Z","updated_at":"2026-06-12T19:14:13Z","ticket_id":597,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1486,"created_at":"2026-05-27T10:05:45Z","updated_at":"2026-05-27T10:05:45Z","ticket_id":598,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1487,"created_at":"2026-05-27T23:34:45Z","updated_at":"2026-05-27T23:34:45Z","ticket_id":598,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1488,"created_at":"2026-06-03T15:12:06Z","updated_at":"2026-06-03T15:12:06Z","ticket_id":599,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1489,"created_at":"2026-06-03T22:18:06Z","updated_at":"2026-06-03T22:18:06Z","ticket_id":599,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1490,"created_at":"2026-06-04T02:54:06Z","updated_at":"2026-06-04T02:54:06Z","ticket_id":599,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"invoice.pdf","size":567921,"content_type":"application/pdf"}]},{"id":1491,"created_at":"2026-06-04T15:50:06Z","updated_at":"2026-06-04T15:50:06Z","ticket_id":599,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1492,"created_at":"2026-05-22T01:11:19Z","updated_at":"2026-05-22T01:11:19Z","ticket_id":600,"author_type":"customer","author_id":null,"author_name":"Leon Schmidt","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1493,"created_at":"2026-06-07T17:21:27Z","updated_at":"2026-06-07T17:21:27Z","ticket_id":601,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1494,"created_at":"2026-06-08T00:44:27Z","updated_at":"2026-06-08T00:44:27Z","ticket_id":601,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"export.csv","size":41050,"content_type":"image/png"}]},{"id":1495,"created_at":"2026-06-08T18:25:27Z","updated_at":"2026-06-08T18:25:27Z","ticket_id":601,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":1496,"created_at":"2026-07-27T06:40:43Z","updated_at":"2026-07-27T06:40:43Z","ticket_id":602,"author_type":"customer","author_id":null,"author_name":"Nora Stewart","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1497,"created_at":"2026-07-28T01:02:43Z","updated_at":"2026-07-28T01:02:43Z","ticket_id":602,"author_type":"customer","author_id":null,"author_name":"Nora Stewart","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1498,"created_at":"2026-07-28T09:54:43Z","updated_at":"2026-07-28T09:54:43Z","ticket_id":602,"author_type":"customer","author_id":null,"author_name":"Nora Stewart","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"screenshot.png","size":21333,"content_type":"text/csv"}]},{"id":1499,"created_at":"2026-04-06T15:41:52Z","updated_at":"2026-04-06T15:41:52Z","ticket_id":603,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1500,"created_at":"2026-04-07T09:23:52Z","updated_at":"2026-04-07T09:23:52Z","ticket_id":603,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1501,"created_at":"2026-07-03T01:27:29Z","updated_at":"2026-07-03T01:27:29Z","ticket_id":604,"author_type":"customer","author_id":null,"author_name":"Max Turner","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1502,"created_at":"2026-07-03T02:25:29Z","updated_at":"2026-07-03T02:25:29Z","ticket_id":604,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1503,"created_at":"2026-04-09T05:20:45Z","updated_at":"2026-04-09T05:20:45Z","ticket_id":605,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1504,"created_at":"2026-04-10T00:03:45Z","updated_at":"2026-04-10T00:03:45Z","ticket_id":605,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1505,"created_at":"2026-04-10T03:50:45Z","updated_at":"2026-04-10T03:50:45Z","ticket_id":605,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1506,"created_at":"2026-04-10T06:44:45Z","updated_at":"2026-04-10T06:44:45Z","ticket_id":605,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1507,"created_at":"2026-04-10T09:43:45Z","updated_at":"2026-04-10T09:43:45Z","ticket_id":605,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"invoice.pdf","size":75349,"content_type":"text/csv"}]},{"id":1508,"created_at":"2026-03-14T07:18:20Z","updated_at":"2026-03-14T07:18:20Z","ticket_id":606,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1509,"created_at":"2026-03-15T03:06:20Z","updated_at":"2026-03-15T03:06:20Z","ticket_id":606,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"screenshot.png","size":504687,"content_type":"text/plain"}]},{"id":1510,"created_at":"2026-03-15T20:15:20Z","updated_at":"2026-03-15T20:15:20Z","ticket_id":606,"author_type":"customer","author_id":null,"author_name":"System","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1511,"created_at":"2026-08-29T17:25:18Z","updated_at":"2026-08-29T17:25:18Z","ticket_id":607,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1512,"created_at":"2026-08-30T08:26:18Z","updated_at":"2026-08-30T08:26:18Z","ticket_id":607,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1513,"created_at":"2026-08-30T09:35:18Z","updated_at":"2026-08-30T09:35:18Z","ticket_id":607,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"log.txt","size":438114,"content_type":"text/csv"}]},{"id":1514,"created_at":"2026-03-23T09:07:31Z","updated_at":"2026-03-23T09:07:31Z","ticket_id":608,"author_type":"customer","author_id":null,"author_name":"Diego Johnson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1515,"created_at":"2026-03-23T10:56:31Z","updated_at":"2026-03-23T10:56:31Z","ticket_id":608,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":155182,"content_type":"text/plain"}]},{"id":1516,"created_at":"2026-03-24T06:27:31Z","updated_at":"2026-03-24T06:27:31Z","ticket_id":608,"author_type":"system","author_id":null,"author_name":"Diego Johnson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1517,"created_at":"2026-03-24T23:11:31Z","updated_at":"2026-03-24T23:11:31Z","ticket_id":608,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1518,"created_at":"2026-06-05T08:06:42Z","updated_at":"2026-06-05T08:06:42Z","ticket_id":609,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1519,"created_at":"2026-06-05T17:05:42Z","updated_at":"2026-06-05T17:05:42Z","ticket_id":609,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1520,"created_at":"2026-06-05T21:38:42Z","updated_at":"2026-06-05T21:38:42Z","ticket_id":609,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":1521,"created_at":"2026-03-29T06:23:24Z","updated_at":"2026-03-29T06:23:24Z","ticket_id":610,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":570169,"content_type":"image/png"}]},{"id":1522,"created_at":"2026-03-29T17:25:24Z","updated_at":"2026-03-29T17:25:24Z","ticket_id":610,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1523,"created_at":"2026-05-04T02:25:25Z","updated_at":"2026-05-04T02:25:25Z","ticket_id":611,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1524,"created_at":"2026-05-04T22:07:25Z","updated_at":"2026-05-04T22:07:25Z","ticket_id":611,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1525,"created_at":"2026-03-07T00:37:15Z","updated_at":"2026-03-07T00:37:15Z","ticket_id":612,"author_type":"customer","author_id":null,"author_name":"Gabriel Park","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1526,"created_at":"2026-05-12T06:59:32Z","updated_at":"2026-05-12T06:59:32Z","ticket_id":613,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1527,"created_at":"2026-05-12T21:15:32Z","updated_at":"2026-05-12T21:15:32Z","ticket_id":613,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1528,"created_at":"2026-04-09T13:00:50Z","updated_at":"2026-04-09T13:00:50Z","ticket_id":614,"author_type":"customer","author_id":null,"author_name":"Henry Turner","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1529,"created_at":"2026-04-10T00:26:50Z","updated_at":"2026-04-10T00:26:50Z","ticket_id":614,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1530,"created_at":"2026-05-10T11:04:12Z","updated_at":"2026-05-10T11:04:12Z","ticket_id":615,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1531,"created_at":"2026-03-09T21:40:48Z","updated_at":"2026-03-09T21:40:48Z","ticket_id":616,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1532,"created_at":"2026-03-10T13:10:48Z","updated_at":"2026-03-10T13:10:48Z","ticket_id":616,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1533,"created_at":"2026-03-10T21:02:48Z","updated_at":"2026-03-10T21:02:48Z","ticket_id":616,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1534,"created_at":"2026-03-11T13:39:48Z","updated_at":"2026-03-11T13:39:48Z","ticket_id":616,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1535,"created_at":"2026-03-12T09:02:48Z","updated_at":"2026-03-12T09:02:48Z","ticket_id":616,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":1536,"created_at":"2026-03-12T20:30:48Z","updated_at":"2026-03-12T20:30:48Z","ticket_id":616,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":1537,"created_at":"2026-07-25T02:54:25Z","updated_at":"2026-07-25T02:54:25Z","ticket_id":617,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1538,"created_at":"2026-07-25T16:19:25Z","updated_at":"2026-07-25T16:19:25Z","ticket_id":617,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1539,"created_at":"2026-04-02T02:47:45Z","updated_at":"2026-04-02T02:47:45Z","ticket_id":618,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":1540,"created_at":"2026-04-02T06:48:45Z","updated_at":"2026-04-02T06:48:45Z","ticket_id":618,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"log.txt","size":471046,"content_type":"image/png"}]},{"id":1541,"created_at":"2026-04-02T14:33:45Z","updated_at":"2026-04-02T14:33:45Z","ticket_id":618,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"log.txt","size":467051,"content_type":"text/plain"}]},{"id":1542,"created_at":"2026-04-21T13:19:04Z","updated_at":"2026-04-21T13:19:04Z","ticket_id":619,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1543,"created_at":"2026-04-22T04:40:04Z","updated_at":"2026-04-22T04:40:04Z","ticket_id":619,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[{"name":"log.txt","size":478180,"content_type":"text/csv"}]},{"id":1544,"created_at":"2026-04-22T19:03:04Z","updated_at":"2026-04-22T19:03:04Z","ticket_id":619,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":299395,"content_type":"image/png"}]},{"id":1545,"created_at":"2026-07-29T20:19:37Z","updated_at":"2026-07-29T20:19:37Z","ticket_id":620,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1546,"created_at":"2026-07-29T21:39:37Z","updated_at":"2026-07-29T21:39:37Z","ticket_id":620,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"invoice.pdf","size":479652,"content_type":"application/pdf"}]},{"id":1547,"created_at":"2026-07-30T12:40:37Z","updated_at":"2026-07-30T12:40:37Z","ticket_id":620,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1548,"created_at":"2026-07-31T06:13:37Z","updated_at":"2026-07-31T06:13:37Z","ticket_id":620,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":1549,"created_at":"2026-08-01T01:27:37Z","updated_at":"2026-08-01T01:27:37Z","ticket_id":620,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1550,"created_at":"2026-04-16T22:48:32Z","updated_at":"2026-04-16T22:48:32Z","ticket_id":621,"author_type":"customer","author_id":null,"author_name":"Marco Roberts","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1551,"created_at":"2026-04-04T19:44:51Z","updated_at":"2026-04-04T19:44:51Z","ticket_id":622,"author_type":"customer","author_id":null,"author_name":"Leon Schmidt","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":1552,"created_at":"2026-04-04T23:10:51Z","updated_at":"2026-04-04T23:10:51Z","ticket_id":622,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1553,"created_at":"2026-04-05T10:46:51Z","updated_at":"2026-04-05T10:46:51Z","ticket_id":622,"author_type":"system","author_id":null,"author_name":"Leon Schmidt","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1554,"created_at":"2026-04-25T23:36:01Z","updated_at":"2026-04-25T23:36:01Z","ticket_id":623,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1555,"created_at":"2026-04-26T19:35:01Z","updated_at":"2026-04-26T19:35:01Z","ticket_id":623,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[{"name":"export.csv","size":550370,"content_type":"image/png"}]},{"id":1556,"created_at":"2026-04-26T22:24:01Z","updated_at":"2026-04-26T22:24:01Z","ticket_id":623,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1557,"created_at":"2026-04-27T06:20:01Z","updated_at":"2026-04-27T06:20:01Z","ticket_id":623,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1558,"created_at":"2026-04-28T00:05:01Z","updated_at":"2026-04-28T00:05:01Z","ticket_id":623,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1559,"created_at":"2026-04-28T10:58:01Z","updated_at":"2026-04-28T10:58:01Z","ticket_id":623,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1560,"created_at":"2026-08-05T21:49:42Z","updated_at":"2026-08-05T21:49:42Z","ticket_id":624,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1561,"created_at":"2026-03-11T04:46:11Z","updated_at":"2026-03-11T04:46:11Z","ticket_id":625,"author_type":"customer","author_id":null,"author_name":"Anouk Murphy","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1562,"created_at":"2026-03-11T20:19:11Z","updated_at":"2026-03-11T20:19:11Z","ticket_id":625,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1563,"created_at":"2026-03-12T00:43:11Z","updated_at":"2026-03-12T00:43:11Z","ticket_id":625,"author_type":"customer","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":408004,"content_type":"application/pdf"}]},{"id":1564,"created_at":"2026-03-12T19:57:11Z","updated_at":"2026-03-12T19:57:11Z","ticket_id":625,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1565,"created_at":"2026-03-12T20:45:11Z","updated_at":"2026-03-12T20:45:11Z","ticket_id":625,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1566,"created_at":"2026-05-17T05:25:55Z","updated_at":"2026-05-17T05:25:55Z","ticket_id":626,"author_type":"customer","author_id":null,"author_name":"Clara Wilson","body":"Here are the steps to reproduce it. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"log.txt","size":539441,"content_type":"image/png"}]},{"id":1567,"created_at":"2026-05-17T08:59:55Z","updated_at":"2026-05-17T08:59:55Z","ticket_id":626,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1568,"created_at":"2026-08-04T23:33:49Z","updated_at":"2026-08-04T23:33:49Z","ticket_id":627,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1569,"created_at":"2026-08-05T05:40:49Z","updated_at":"2026-08-05T05:40:49Z","ticket_id":627,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1570,"created_at":"2026-08-05T12:20:49Z","updated_at":"2026-08-05T12:20:49Z","ticket_id":627,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1571,"created_at":"2026-08-05T12:58:49Z","updated_at":"2026-08-05T12:58:49Z","ticket_id":627,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1572,"created_at":"2026-08-06T00:18:49Z","updated_at":"2026-08-06T00:18:49Z","ticket_id":627,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1573,"created_at":"2026-08-06T03:01:49Z","updated_at":"2026-08-06T03:01:49Z","ticket_id":627,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1574,"created_at":"2026-04-16T16:50:48Z","updated_at":"2026-04-16T16:50:48Z","ticket_id":628,"author_type":"customer","author_id":null,"author_name":"Nora Brown","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[{"name":"invoice.pdf","size":739716,"content_type":"text/plain"}]},{"id":1575,"created_at":"2026-04-11T15:54:04Z","updated_at":"2026-04-11T15:54:04Z","ticket_id":629,"author_type":"customer","author_id":null,"author_name":"Grace Ferrari","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1576,"created_at":"2026-04-12T07:41:04Z","updated_at":"2026-04-12T07:41:04Z","ticket_id":629,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1577,"created_at":"2026-07-16T05:23:17Z","updated_at":"2026-07-16T05:23:17Z","ticket_id":630,"author_type":"customer","author_id":null,"author_name":"Diego Martinez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1578,"created_at":"2026-07-16T23:51:17Z","updated_at":"2026-07-16T23:51:17Z","ticket_id":630,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1579,"created_at":"2026-07-17T09:44:17Z","updated_at":"2026-07-17T09:44:17Z","ticket_id":630,"author_type":"customer","author_id":null,"author_name":"Diego Martinez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1580,"created_at":"2026-07-18T01:29:17Z","updated_at":"2026-07-18T01:29:17Z","ticket_id":630,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":1581,"created_at":"2026-07-18T12:14:17Z","updated_at":"2026-07-18T12:14:17Z","ticket_id":630,"author_type":"customer","author_id":null,"author_name":"Diego Martinez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1582,"created_at":"2026-08-09T06:11:30Z","updated_at":"2026-08-09T06:11:30Z","ticket_id":631,"author_type":"customer","author_id":null,"author_name":"Ravi Pereira","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1583,"created_at":"2026-08-09T13:47:30Z","updated_at":"2026-08-09T13:47:30Z","ticket_id":631,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1584,"created_at":"2026-07-28T16:12:31Z","updated_at":"2026-07-28T16:12:31Z","ticket_id":632,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1585,"created_at":"2026-05-07T16:01:39Z","updated_at":"2026-05-07T16:01:39Z","ticket_id":633,"author_type":"customer","author_id":null,"author_name":"Matteo Weber","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1586,"created_at":"2026-05-07T18:17:39Z","updated_at":"2026-05-07T18:17:39Z","ticket_id":633,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1587,"created_at":"2026-04-15T19:24:12Z","updated_at":"2026-04-15T19:24:12Z","ticket_id":634,"author_type":"customer","author_id":null,"author_name":"Kenji Torres","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1588,"created_at":"2026-04-15T22:16:12Z","updated_at":"2026-04-15T22:16:12Z","ticket_id":634,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":159277,"content_type":"image/png"}]},{"id":1589,"created_at":"2026-04-16T01:57:12Z","updated_at":"2026-04-16T01:57:12Z","ticket_id":634,"author_type":"system","author_id":null,"author_name":"Kenji Torres","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":564277,"content_type":"application/pdf"}]},{"id":1590,"created_at":"2026-08-17T09:56:55Z","updated_at":"2026-08-17T09:56:55Z","ticket_id":635,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1591,"created_at":"2026-08-18T01:55:55Z","updated_at":"2026-08-18T01:55:55Z","ticket_id":635,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1592,"created_at":"2026-08-18T20:50:55Z","updated_at":"2026-08-18T20:50:55Z","ticket_id":635,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"invoice.pdf","size":194858,"content_type":"text/plain"}]},{"id":1593,"created_at":"2026-08-18T21:11:55Z","updated_at":"2026-08-18T21:11:55Z","ticket_id":635,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1594,"created_at":"2026-03-25T01:02:55Z","updated_at":"2026-03-25T01:02:55Z","ticket_id":636,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1595,"created_at":"2026-03-25T15:13:55Z","updated_at":"2026-03-25T15:13:55Z","ticket_id":636,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":1596,"created_at":"2026-03-26T06:19:55Z","updated_at":"2026-03-26T06:19:55Z","ticket_id":636,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1597,"created_at":"2026-03-26T10:32:55Z","updated_at":"2026-03-26T10:32:55Z","ticket_id":636,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1598,"created_at":"2026-03-26T21:59:55Z","updated_at":"2026-03-26T21:59:55Z","ticket_id":636,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":249382,"content_type":"application/pdf"}]},{"id":1599,"created_at":"2026-03-08T05:53:01Z","updated_at":"2026-03-08T05:53:01Z","ticket_id":637,"author_type":"customer","author_id":null,"author_name":"Marco Roberts","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"export.csv","size":296238,"content_type":"text/csv"}]},{"id":1600,"created_at":"2026-05-15T06:16:17Z","updated_at":"2026-05-15T06:16:17Z","ticket_id":638,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1601,"created_at":"2026-05-15T09:29:17Z","updated_at":"2026-05-15T09:29:17Z","ticket_id":638,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1602,"created_at":"2026-05-20T19:31:39Z","updated_at":"2026-05-20T19:31:39Z","ticket_id":639,"author_type":"customer","author_id":null,"author_name":"Ava Perez","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1603,"created_at":"2026-05-21T03:43:39Z","updated_at":"2026-05-21T03:43:39Z","ticket_id":639,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1604,"created_at":"2026-06-24T15:03:27Z","updated_at":"2026-06-24T15:03:27Z","ticket_id":640,"author_type":"customer","author_id":null,"author_name":"Jack Russo","body":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1605,"created_at":"2026-06-25T06:52:27Z","updated_at":"2026-06-25T06:52:27Z","ticket_id":640,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1606,"created_at":"2026-04-03T16:01:46Z","updated_at":"2026-04-03T16:01:46Z","ticket_id":641,"author_type":"customer","author_id":null,"author_name":"Tomas Moore","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1607,"created_at":"2026-04-03T16:59:46Z","updated_at":"2026-04-03T16:59:46Z","ticket_id":641,"author_type":"customer","author_id":null,"author_name":"Tomas Moore","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1608,"created_at":"2026-07-09T03:12:56Z","updated_at":"2026-07-09T03:12:56Z","ticket_id":642,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1609,"created_at":"2026-03-27T04:45:23Z","updated_at":"2026-03-27T04:45:23Z","ticket_id":643,"author_type":"customer","author_id":null,"author_name":"Diego Martinez","body":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1610,"created_at":"2026-03-27T19:13:23Z","updated_at":"2026-03-27T19:13:23Z","ticket_id":643,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":816244,"content_type":"image/png"}]},{"id":1611,"created_at":"2026-08-29T09:20:06Z","updated_at":"2026-08-29T09:20:06Z","ticket_id":644,"author_type":"customer","author_id":null,"author_name":"Renata Harris","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1612,"created_at":"2026-08-30T01:55:06Z","updated_at":"2026-08-30T01:55:06Z","ticket_id":644,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1613,"created_at":"2026-08-30T20:40:06Z","updated_at":"2026-08-30T20:40:06Z","ticket_id":644,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[{"name":"log.txt","size":747856,"content_type":"application/pdf"}]},{"id":1614,"created_at":"2026-08-30T22:28:06Z","updated_at":"2026-08-30T22:28:06Z","ticket_id":644,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1615,"created_at":"2026-08-31T13:30:06Z","updated_at":"2026-08-31T13:30:06Z","ticket_id":644,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1616,"created_at":"2026-08-31T17:48:06Z","updated_at":"2026-08-31T17:48:06Z","ticket_id":644,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1617,"created_at":"2026-05-31T13:30:12Z","updated_at":"2026-05-31T13:30:12Z","ticket_id":645,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1618,"created_at":"2026-08-22T07:43:19Z","updated_at":"2026-08-22T07:43:19Z","ticket_id":646,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1619,"created_at":"2026-08-22T08:42:19Z","updated_at":"2026-08-22T08:42:19Z","ticket_id":646,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1620,"created_at":"2026-08-22T09:48:19Z","updated_at":"2026-08-22T09:48:19Z","ticket_id":646,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1621,"created_at":"2026-08-23T04:01:19Z","updated_at":"2026-08-23T04:01:19Z","ticket_id":646,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1622,"created_at":"2026-08-23T17:58:19Z","updated_at":"2026-08-23T17:58:19Z","ticket_id":646,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1623,"created_at":"2026-08-24T10:13:19Z","updated_at":"2026-08-24T10:13:19Z","ticket_id":646,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1624,"created_at":"2026-04-02T00:32:12Z","updated_at":"2026-04-02T00:32:12Z","ticket_id":647,"author_type":"customer","author_id":null,"author_name":"Julian Romero","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1625,"created_at":"2026-04-02T08:33:12Z","updated_at":"2026-04-02T08:33:12Z","ticket_id":647,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1626,"created_at":"2026-04-30T14:40:14Z","updated_at":"2026-04-30T14:40:14Z","ticket_id":648,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1627,"created_at":"2026-03-30T12:27:16Z","updated_at":"2026-03-30T12:27:16Z","ticket_id":649,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1628,"created_at":"2026-08-03T03:31:08Z","updated_at":"2026-08-03T03:31:08Z","ticket_id":650,"author_type":"customer","author_id":null,"author_name":"Lucia Silva","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1629,"created_at":"2026-08-03T20:17:08Z","updated_at":"2026-08-03T20:17:08Z","ticket_id":650,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"log.txt","size":50904,"content_type":"application/pdf"}]},{"id":1630,"created_at":"2026-08-04T05:21:08Z","updated_at":"2026-08-04T05:21:08Z","ticket_id":650,"author_type":"customer","author_id":null,"author_name":"Lucia Silva","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1631,"created_at":"2026-05-29T12:05:15Z","updated_at":"2026-05-29T12:05:15Z","ticket_id":651,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1632,"created_at":"2026-05-29T19:21:15Z","updated_at":"2026-05-29T19:21:15Z","ticket_id":651,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1633,"created_at":"2026-05-30T09:06:15Z","updated_at":"2026-05-30T09:06:15Z","ticket_id":651,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":123291,"content_type":"application/pdf"}]},{"id":1634,"created_at":"2026-05-30T14:56:15Z","updated_at":"2026-05-30T14:56:15Z","ticket_id":651,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1635,"created_at":"2026-05-31T06:43:15Z","updated_at":"2026-05-31T06:43:15Z","ticket_id":651,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1636,"created_at":"2026-05-31T20:58:15Z","updated_at":"2026-05-31T20:58:15Z","ticket_id":651,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"log.txt","size":371060,"content_type":"text/csv"}]},{"id":1637,"created_at":"2026-06-28T01:08:35Z","updated_at":"2026-06-28T01:08:35Z","ticket_id":652,"author_type":"customer","author_id":null,"author_name":"Diego Martinez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1638,"created_at":"2026-06-28T07:02:35Z","updated_at":"2026-06-28T07:02:35Z","ticket_id":652,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":1639,"created_at":"2026-08-06T18:23:03Z","updated_at":"2026-08-06T18:23:03Z","ticket_id":653,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1640,"created_at":"2026-08-07T09:41:03Z","updated_at":"2026-08-07T09:41:03Z","ticket_id":653,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1641,"created_at":"2026-08-07T18:50:03Z","updated_at":"2026-08-07T18:50:03Z","ticket_id":653,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1642,"created_at":"2026-04-05T19:30:47Z","updated_at":"2026-04-05T19:30:47Z","ticket_id":654,"author_type":"customer","author_id":null,"author_name":"Clara Schneider","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1643,"created_at":"2026-04-05T23:45:47Z","updated_at":"2026-04-05T23:45:47Z","ticket_id":654,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"export.csv","size":346394,"content_type":"image/png"}]},{"id":1644,"created_at":"2026-04-06T16:18:47Z","updated_at":"2026-04-06T16:18:47Z","ticket_id":654,"author_type":"customer","author_id":null,"author_name":"Clara Schneider","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1645,"created_at":"2026-04-07T11:10:47Z","updated_at":"2026-04-07T11:10:47Z","ticket_id":654,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1646,"created_at":"2026-06-29T20:41:38Z","updated_at":"2026-06-29T20:41:38Z","ticket_id":655,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1647,"created_at":"2026-06-29T21:17:38Z","updated_at":"2026-06-29T21:17:38Z","ticket_id":655,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1648,"created_at":"2026-06-30T06:44:38Z","updated_at":"2026-06-30T06:44:38Z","ticket_id":655,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1649,"created_at":"2026-03-27T14:52:46Z","updated_at":"2026-03-27T14:52:46Z","ticket_id":656,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1650,"created_at":"2026-03-28T06:17:46Z","updated_at":"2026-03-28T06:17:46Z","ticket_id":656,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1651,"created_at":"2026-06-03T14:38:25Z","updated_at":"2026-06-03T14:38:25Z","ticket_id":657,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1652,"created_at":"2026-06-04T00:10:25Z","updated_at":"2026-06-04T00:10:25Z","ticket_id":657,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1653,"created_at":"2026-06-04T11:14:25Z","updated_at":"2026-06-04T11:14:25Z","ticket_id":657,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1654,"created_at":"2026-06-09T08:18:29Z","updated_at":"2026-06-09T08:18:29Z","ticket_id":658,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1655,"created_at":"2026-06-09T15:27:29Z","updated_at":"2026-06-09T15:27:29Z","ticket_id":658,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1656,"created_at":"2026-06-10T04:19:29Z","updated_at":"2026-06-10T04:19:29Z","ticket_id":658,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"log.txt","size":503448,"content_type":"text/plain"}]},{"id":1657,"created_at":"2026-06-10T19:07:29Z","updated_at":"2026-06-10T19:07:29Z","ticket_id":658,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1658,"created_at":"2026-06-11T07:37:29Z","updated_at":"2026-06-11T07:37:29Z","ticket_id":658,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1659,"created_at":"2026-06-11T09:01:29Z","updated_at":"2026-06-11T09:01:29Z","ticket_id":658,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1660,"created_at":"2026-03-07T13:03:21Z","updated_at":"2026-03-07T13:03:21Z","ticket_id":659,"author_type":"customer","author_id":null,"author_name":"Mia Hill","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1661,"created_at":"2026-03-08T08:37:21Z","updated_at":"2026-03-08T08:37:21Z","ticket_id":659,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1662,"created_at":"2026-03-08T10:35:21Z","updated_at":"2026-03-08T10:35:21Z","ticket_id":659,"author_type":"customer","author_id":null,"author_name":"Mia Hill","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1663,"created_at":"2026-08-02T17:20:31Z","updated_at":"2026-08-02T17:20:31Z","ticket_id":660,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1664,"created_at":"2026-08-03T09:20:31Z","updated_at":"2026-08-03T09:20:31Z","ticket_id":660,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1665,"created_at":"2026-08-03T11:00:31Z","updated_at":"2026-08-03T11:00:31Z","ticket_id":660,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1666,"created_at":"2026-08-03T13:25:31Z","updated_at":"2026-08-03T13:25:31Z","ticket_id":660,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1667,"created_at":"2026-05-29T15:09:45Z","updated_at":"2026-05-29T15:09:45Z","ticket_id":661,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1668,"created_at":"2026-05-30T03:30:45Z","updated_at":"2026-05-30T03:30:45Z","ticket_id":661,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1669,"created_at":"2026-05-30T09:52:45Z","updated_at":"2026-05-30T09:52:45Z","ticket_id":661,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1670,"created_at":"2026-05-30T23:58:45Z","updated_at":"2026-05-30T23:58:45Z","ticket_id":661,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":1671,"created_at":"2026-05-31T11:05:45Z","updated_at":"2026-05-31T11:05:45Z","ticket_id":661,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1672,"created_at":"2026-06-11T03:01:32Z","updated_at":"2026-06-11T03:01:32Z","ticket_id":662,"author_type":"customer","author_id":null,"author_name":"Isabella Brown","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1673,"created_at":"2026-04-09T18:16:18Z","updated_at":"2026-04-09T18:16:18Z","ticket_id":663,"author_type":"customer","author_id":null,"author_name":"Max Pereira","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":32876,"content_type":"image/png"}]},{"id":1674,"created_at":"2026-04-10T03:31:18Z","updated_at":"2026-04-10T03:31:18Z","ticket_id":663,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1675,"created_at":"2026-04-10T05:25:18Z","updated_at":"2026-04-10T05:25:18Z","ticket_id":663,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1676,"created_at":"2026-04-10T21:33:18Z","updated_at":"2026-04-10T21:33:18Z","ticket_id":663,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1677,"created_at":"2026-04-11T13:36:18Z","updated_at":"2026-04-11T13:36:18Z","ticket_id":663,"author_type":"system","author_id":null,"author_name":"Max Pereira","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1678,"created_at":"2026-04-12T05:18:18Z","updated_at":"2026-04-12T05:18:18Z","ticket_id":663,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1679,"created_at":"2026-08-19T18:38:29Z","updated_at":"2026-08-19T18:38:29Z","ticket_id":664,"author_type":"customer","author_id":null,"author_name":"Grace Rossi","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1680,"created_at":"2026-08-20T01:19:29Z","updated_at":"2026-08-20T01:19:29Z","ticket_id":664,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1681,"created_at":"2026-04-04T14:26:40Z","updated_at":"2026-04-04T14:26:40Z","ticket_id":665,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1682,"created_at":"2026-04-04T17:30:40Z","updated_at":"2026-04-04T17:30:40Z","ticket_id":665,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1683,"created_at":"2026-04-04T18:56:40Z","updated_at":"2026-04-04T18:56:40Z","ticket_id":665,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":428807,"content_type":"application/pdf"}]},{"id":1684,"created_at":"2026-06-27T18:47:21Z","updated_at":"2026-06-27T18:47:21Z","ticket_id":666,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"log.txt","size":130336,"content_type":"text/plain"}]},{"id":1685,"created_at":"2026-06-27T20:47:21Z","updated_at":"2026-06-27T20:47:21Z","ticket_id":666,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":1686,"created_at":"2026-06-28T16:20:21Z","updated_at":"2026-06-28T16:20:21Z","ticket_id":666,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1687,"created_at":"2026-06-22T18:05:30Z","updated_at":"2026-06-22T18:05:30Z","ticket_id":667,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1688,"created_at":"2026-06-22T23:34:30Z","updated_at":"2026-06-22T23:34:30Z","ticket_id":667,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1689,"created_at":"2026-06-23T05:53:30Z","updated_at":"2026-06-23T05:53:30Z","ticket_id":667,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1690,"created_at":"2026-06-23T23:39:30Z","updated_at":"2026-06-23T23:39:30Z","ticket_id":667,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1691,"created_at":"2026-06-24T03:53:30Z","updated_at":"2026-06-24T03:53:30Z","ticket_id":667,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1692,"created_at":"2026-06-24T05:18:30Z","updated_at":"2026-06-24T05:18:30Z","ticket_id":667,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1693,"created_at":"2026-08-14T03:14:24Z","updated_at":"2026-08-14T03:14:24Z","ticket_id":668,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1694,"created_at":"2026-08-27T02:43:51Z","updated_at":"2026-08-27T02:43:51Z","ticket_id":669,"author_type":"customer","author_id":null,"author_name":"Sam Martinez","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":606152,"content_type":"text/csv"}]},{"id":1695,"created_at":"2026-08-27T08:53:51Z","updated_at":"2026-08-27T08:53:51Z","ticket_id":669,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1696,"created_at":"2026-07-24T22:30:59Z","updated_at":"2026-07-24T22:30:59Z","ticket_id":670,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"log.txt","size":375481,"content_type":"text/csv"}]},{"id":1697,"created_at":"2026-07-25T10:39:59Z","updated_at":"2026-07-25T10:39:59Z","ticket_id":670,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1698,"created_at":"2026-07-26T01:12:59Z","updated_at":"2026-07-26T01:12:59Z","ticket_id":670,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1699,"created_at":"2026-07-26T15:30:59Z","updated_at":"2026-07-26T15:30:59Z","ticket_id":670,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":1700,"created_at":"2026-03-19T15:50:16Z","updated_at":"2026-03-19T15:50:16Z","ticket_id":671,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1701,"created_at":"2026-03-28T10:06:06Z","updated_at":"2026-03-28T10:06:06Z","ticket_id":672,"author_type":"customer","author_id":null,"author_name":"Layla Brown","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1702,"created_at":"2026-03-28T15:12:06Z","updated_at":"2026-03-28T15:12:06Z","ticket_id":672,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1703,"created_at":"2026-07-01T22:07:58Z","updated_at":"2026-07-01T22:07:58Z","ticket_id":673,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1704,"created_at":"2026-07-02T17:35:58Z","updated_at":"2026-07-02T17:35:58Z","ticket_id":673,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1705,"created_at":"2026-07-03T08:23:58Z","updated_at":"2026-07-03T08:23:58Z","ticket_id":673,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1706,"created_at":"2026-07-03T11:09:58Z","updated_at":"2026-07-03T11:09:58Z","ticket_id":673,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":305171,"content_type":"text/csv"}]},{"id":1707,"created_at":"2026-08-31T10:59:12Z","updated_at":"2026-08-31T10:59:12Z","ticket_id":674,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1708,"created_at":"2026-03-24T09:55:42Z","updated_at":"2026-03-24T09:55:42Z","ticket_id":675,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1709,"created_at":"2026-03-24T22:16:42Z","updated_at":"2026-03-24T22:16:42Z","ticket_id":675,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1710,"created_at":"2026-03-25T05:44:42Z","updated_at":"2026-03-25T05:44:42Z","ticket_id":675,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1711,"created_at":"2026-03-25T21:14:42Z","updated_at":"2026-03-25T21:14:42Z","ticket_id":675,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":1712,"created_at":"2026-05-25T19:48:06Z","updated_at":"2026-05-25T19:48:06Z","ticket_id":676,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"log.txt","size":260501,"content_type":"image/png"}]},{"id":1713,"created_at":"2026-05-26T15:45:06Z","updated_at":"2026-05-26T15:45:06Z","ticket_id":676,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":1714,"created_at":"2026-07-23T02:56:30Z","updated_at":"2026-07-23T02:56:30Z","ticket_id":677,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1715,"created_at":"2026-05-23T06:51:48Z","updated_at":"2026-05-23T06:51:48Z","ticket_id":678,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1716,"created_at":"2026-05-23T12:04:48Z","updated_at":"2026-05-23T12:04:48Z","ticket_id":678,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1717,"created_at":"2026-05-24T04:23:48Z","updated_at":"2026-05-24T04:23:48Z","ticket_id":678,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1718,"created_at":"2026-05-24T06:53:48Z","updated_at":"2026-05-24T06:53:48Z","ticket_id":678,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1719,"created_at":"2026-07-05T19:42:00Z","updated_at":"2026-07-05T19:42:00Z","ticket_id":679,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1720,"created_at":"2026-07-05T20:05:00Z","updated_at":"2026-07-05T20:05:00Z","ticket_id":679,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1721,"created_at":"2026-07-06T03:56:00Z","updated_at":"2026-07-06T03:56:00Z","ticket_id":679,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1722,"created_at":"2026-07-06T14:04:00Z","updated_at":"2026-07-06T14:04:00Z","ticket_id":679,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1723,"created_at":"2026-07-07T08:15:00Z","updated_at":"2026-07-07T08:15:00Z","ticket_id":679,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1724,"created_at":"2026-07-20T13:52:04Z","updated_at":"2026-07-20T13:52:04Z","ticket_id":680,"author_type":"customer","author_id":null,"author_name":"Felix Dubois","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1725,"created_at":"2026-07-21T01:01:04Z","updated_at":"2026-07-21T01:01:04Z","ticket_id":680,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1726,"created_at":"2026-07-21T07:19:04Z","updated_at":"2026-07-21T07:19:04Z","ticket_id":680,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1727,"created_at":"2026-07-21T09:15:04Z","updated_at":"2026-07-21T09:15:04Z","ticket_id":680,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1728,"created_at":"2026-06-21T01:35:33Z","updated_at":"2026-06-21T01:35:33Z","ticket_id":681,"author_type":"customer","author_id":null,"author_name":"Amara Clark","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1729,"created_at":"2026-06-21T10:42:33Z","updated_at":"2026-06-21T10:42:33Z","ticket_id":681,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[{"name":"log.txt","size":289149,"content_type":"image/png"}]},{"id":1730,"created_at":"2026-08-30T05:12:27Z","updated_at":"2026-08-30T05:12:27Z","ticket_id":682,"author_type":"customer","author_id":null,"author_name":"Freya Park","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1731,"created_at":"2026-08-31T00:47:27Z","updated_at":"2026-08-31T00:47:27Z","ticket_id":682,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"export.csv","size":417693,"content_type":"text/csv"}]},{"id":1732,"created_at":"2026-08-31T19:13:27Z","updated_at":"2026-08-31T19:13:27Z","ticket_id":682,"author_type":"system","author_id":null,"author_name":"Freya Park","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":317793,"content_type":"text/plain"}]},{"id":1733,"created_at":"2026-09-01T08:52:27Z","updated_at":"2026-09-01T08:52:27Z","ticket_id":682,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1734,"created_at":"2026-07-25T02:15:18Z","updated_at":"2026-07-25T02:15:18Z","ticket_id":683,"author_type":"customer","author_id":null,"author_name":"Marco Jackson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1735,"created_at":"2026-07-25T10:11:18Z","updated_at":"2026-07-25T10:11:18Z","ticket_id":683,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1736,"created_at":"2026-07-25T12:32:18Z","updated_at":"2026-07-25T12:32:18Z","ticket_id":683,"author_type":"customer","author_id":null,"author_name":"Marco Jackson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1737,"created_at":"2026-07-26T01:29:18Z","updated_at":"2026-07-26T01:29:18Z","ticket_id":683,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1738,"created_at":"2026-03-12T09:54:01Z","updated_at":"2026-03-12T09:54:01Z","ticket_id":684,"author_type":"customer","author_id":null,"author_name":"Mateo Lopez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":502951,"content_type":"text/plain"}]},{"id":1739,"created_at":"2026-03-12T18:02:01Z","updated_at":"2026-03-12T18:02:01Z","ticket_id":684,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":1740,"created_at":"2026-03-13T09:25:01Z","updated_at":"2026-03-13T09:25:01Z","ticket_id":684,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1741,"created_at":"2026-08-13T10:28:03Z","updated_at":"2026-08-13T10:28:03Z","ticket_id":685,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1742,"created_at":"2026-08-13T23:05:03Z","updated_at":"2026-08-13T23:05:03Z","ticket_id":685,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1743,"created_at":"2026-07-24T00:45:38Z","updated_at":"2026-07-24T00:45:38Z","ticket_id":686,"author_type":"customer","author_id":null,"author_name":"Kenji Gonzalez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1744,"created_at":"2026-04-10T15:08:12Z","updated_at":"2026-04-10T15:08:12Z","ticket_id":687,"author_type":"customer","author_id":null,"author_name":"Joaquin Jackson","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1745,"created_at":"2026-06-17T23:35:05Z","updated_at":"2026-06-17T23:35:05Z","ticket_id":688,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1746,"created_at":"2026-06-18T08:09:05Z","updated_at":"2026-06-18T08:09:05Z","ticket_id":688,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1747,"created_at":"2026-06-18T19:11:05Z","updated_at":"2026-06-18T19:11:05Z","ticket_id":688,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1748,"created_at":"2026-06-19T09:04:05Z","updated_at":"2026-06-19T09:04:05Z","ticket_id":688,"author_type":"system","author_id":null,"author_name":"Mateo Ferrari","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":673876,"content_type":"application/pdf"}]},{"id":1749,"created_at":"2026-05-18T12:45:58Z","updated_at":"2026-05-18T12:45:58Z","ticket_id":689,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1750,"created_at":"2026-05-18T23:17:58Z","updated_at":"2026-05-18T23:17:58Z","ticket_id":689,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1751,"created_at":"2026-08-13T22:41:34Z","updated_at":"2026-08-13T22:41:34Z","ticket_id":690,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1752,"created_at":"2026-08-14T00:23:34Z","updated_at":"2026-08-14T00:23:34Z","ticket_id":690,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1753,"created_at":"2026-08-14T20:12:34Z","updated_at":"2026-08-14T20:12:34Z","ticket_id":690,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1754,"created_at":"2026-08-15T09:24:34Z","updated_at":"2026-08-15T09:24:34Z","ticket_id":690,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":307621,"content_type":"text/plain"}]},{"id":1755,"created_at":"2026-04-20T16:08:20Z","updated_at":"2026-04-20T16:08:20Z","ticket_id":691,"author_type":"customer","author_id":null,"author_name":"Camila Sato","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"invoice.pdf","size":243729,"content_type":"text/plain"}]},{"id":1756,"created_at":"2026-07-10T08:09:04Z","updated_at":"2026-07-10T08:09:04Z","ticket_id":692,"author_type":"customer","author_id":null,"author_name":"Anouk Jackson","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1757,"created_at":"2026-07-10T15:23:04Z","updated_at":"2026-07-10T15:23:04Z","ticket_id":692,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":1758,"created_at":"2026-07-10T15:42:04Z","updated_at":"2026-07-10T15:42:04Z","ticket_id":692,"author_type":"customer","author_id":null,"author_name":"Anouk Jackson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1759,"created_at":"2026-03-29T12:48:03Z","updated_at":"2026-03-29T12:48:03Z","ticket_id":693,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1760,"created_at":"2026-03-29T19:45:03Z","updated_at":"2026-03-29T19:45:03Z","ticket_id":693,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1761,"created_at":"2026-03-30T14:38:03Z","updated_at":"2026-03-30T14:38:03Z","ticket_id":693,"author_type":"customer","author_id":null,"author_name":"Hugo Park","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1762,"created_at":"2026-03-30T21:06:03Z","updated_at":"2026-03-30T21:06:03Z","ticket_id":693,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1763,"created_at":"2026-03-30T22:58:03Z","updated_at":"2026-03-30T22:58:03Z","ticket_id":693,"author_type":"system","author_id":null,"author_name":"Hugo Park","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1764,"created_at":"2026-03-31T05:05:03Z","updated_at":"2026-03-31T05:05:03Z","ticket_id":693,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":805906,"content_type":"image/png"}]},{"id":1765,"created_at":"2026-06-26T14:53:48Z","updated_at":"2026-06-26T14:53:48Z","ticket_id":694,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1766,"created_at":"2026-06-27T07:30:48Z","updated_at":"2026-06-27T07:30:48Z","ticket_id":694,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"log.txt","size":491785,"content_type":"text/csv"}]},{"id":1767,"created_at":"2026-06-27T12:23:48Z","updated_at":"2026-06-27T12:23:48Z","ticket_id":694,"author_type":"system","author_id":null,"author_name":"Sofia Russo","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1768,"created_at":"2026-06-28T02:45:48Z","updated_at":"2026-06-28T02:45:48Z","ticket_id":694,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1769,"created_at":"2026-04-17T18:39:39Z","updated_at":"2026-04-17T18:39:39Z","ticket_id":695,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1770,"created_at":"2026-04-18T13:47:39Z","updated_at":"2026-04-18T13:47:39Z","ticket_id":695,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1771,"created_at":"2026-04-19T00:24:39Z","updated_at":"2026-04-19T00:24:39Z","ticket_id":695,"author_type":"customer","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1772,"created_at":"2026-04-19T11:26:39Z","updated_at":"2026-04-19T11:26:39Z","ticket_id":695,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1773,"created_at":"2026-04-20T01:22:39Z","updated_at":"2026-04-20T01:22:39Z","ticket_id":695,"author_type":"customer","author_id":null,"author_name":"System","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1774,"created_at":"2026-04-20T19:43:39Z","updated_at":"2026-04-20T19:43:39Z","ticket_id":695,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1775,"created_at":"2026-08-08T03:44:34Z","updated_at":"2026-08-08T03:44:34Z","ticket_id":696,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":876379,"content_type":"text/plain"}]},{"id":1776,"created_at":"2026-08-08T13:02:34Z","updated_at":"2026-08-08T13:02:34Z","ticket_id":696,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":1777,"created_at":"2026-05-28T10:55:26Z","updated_at":"2026-05-28T10:55:26Z","ticket_id":697,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1778,"created_at":"2026-05-28T18:13:26Z","updated_at":"2026-05-28T18:13:26Z","ticket_id":697,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1779,"created_at":"2026-05-29T10:54:26Z","updated_at":"2026-05-29T10:54:26Z","ticket_id":697,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1780,"created_at":"2026-05-29T11:29:26Z","updated_at":"2026-05-29T11:29:26Z","ticket_id":697,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1781,"created_at":"2026-05-30T07:06:26Z","updated_at":"2026-05-30T07:06:26Z","ticket_id":697,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1782,"created_at":"2026-03-23T12:05:28Z","updated_at":"2026-03-23T12:05:28Z","ticket_id":698,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":1783,"created_at":"2026-03-24T00:47:28Z","updated_at":"2026-03-24T00:47:28Z","ticket_id":698,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":738089,"content_type":"image/png"}]},{"id":1784,"created_at":"2026-08-31T03:26:20Z","updated_at":"2026-08-31T03:26:20Z","ticket_id":699,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1785,"created_at":"2026-03-19T08:50:30Z","updated_at":"2026-03-19T08:50:30Z","ticket_id":700,"author_type":"customer","author_id":null,"author_name":"Sam Nelson","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":1786,"created_at":"2026-03-19T20:09:30Z","updated_at":"2026-03-19T20:09:30Z","ticket_id":700,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1787,"created_at":"2026-03-20T09:28:30Z","updated_at":"2026-03-20T09:28:30Z","ticket_id":700,"author_type":"customer","author_id":null,"author_name":"Sam Nelson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1788,"created_at":"2026-03-30T07:54:24Z","updated_at":"2026-03-30T07:54:24Z","ticket_id":701,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1789,"created_at":"2026-05-27T18:22:33Z","updated_at":"2026-05-27T18:22:33Z","ticket_id":702,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1790,"created_at":"2026-05-28T07:45:33Z","updated_at":"2026-05-28T07:45:33Z","ticket_id":702,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1791,"created_at":"2026-05-28T23:11:33Z","updated_at":"2026-05-28T23:11:33Z","ticket_id":702,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1792,"created_at":"2026-05-17T01:25:30Z","updated_at":"2026-05-17T01:25:30Z","ticket_id":703,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1793,"created_at":"2026-05-17T13:06:30Z","updated_at":"2026-05-17T13:06:30Z","ticket_id":703,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"invoice.pdf","size":22134,"content_type":"image/png"}]},{"id":1794,"created_at":"2026-05-17T16:21:30Z","updated_at":"2026-05-17T16:21:30Z","ticket_id":703,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":1795,"created_at":"2026-08-19T04:47:20Z","updated_at":"2026-08-19T04:47:20Z","ticket_id":704,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1796,"created_at":"2026-08-19T21:11:20Z","updated_at":"2026-08-19T21:11:20Z","ticket_id":704,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1797,"created_at":"2026-08-19T23:34:20Z","updated_at":"2026-08-19T23:34:20Z","ticket_id":704,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1798,"created_at":"2026-08-20T13:05:20Z","updated_at":"2026-08-20T13:05:20Z","ticket_id":704,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1799,"created_at":"2026-08-08T17:45:19Z","updated_at":"2026-08-08T17:45:19Z","ticket_id":705,"author_type":"customer","author_id":null,"author_name":"Julian Hill","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1800,"created_at":"2026-08-09T02:34:19Z","updated_at":"2026-08-09T02:34:19Z","ticket_id":705,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1801,"created_at":"2026-08-09T02:47:19Z","updated_at":"2026-08-09T02:47:19Z","ticket_id":705,"author_type":"customer","author_id":null,"author_name":"Julian Hill","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1802,"created_at":"2026-08-09T03:42:19Z","updated_at":"2026-08-09T03:42:19Z","ticket_id":705,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1803,"created_at":"2026-06-12T07:58:33Z","updated_at":"2026-06-12T07:58:33Z","ticket_id":706,"author_type":"customer","author_id":null,"author_name":"Anouk White","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1804,"created_at":"2026-05-15T08:42:35Z","updated_at":"2026-05-15T08:42:35Z","ticket_id":707,"author_type":"customer","author_id":null,"author_name":"Ravi Wilson","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1805,"created_at":"2026-05-15T17:41:35Z","updated_at":"2026-05-15T17:41:35Z","ticket_id":707,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1806,"created_at":"2026-05-16T13:06:35Z","updated_at":"2026-05-16T13:06:35Z","ticket_id":707,"author_type":"customer","author_id":null,"author_name":"Ravi Wilson","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1807,"created_at":"2026-05-17T03:25:35Z","updated_at":"2026-05-17T03:25:35Z","ticket_id":707,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1808,"created_at":"2026-05-19T08:44:56Z","updated_at":"2026-05-19T08:44:56Z","ticket_id":708,"author_type":"customer","author_id":null,"author_name":"Layla Brown","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1809,"created_at":"2026-05-19T20:17:56Z","updated_at":"2026-05-19T20:17:56Z","ticket_id":708,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1810,"created_at":"2026-05-20T05:14:56Z","updated_at":"2026-05-20T05:14:56Z","ticket_id":708,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1811,"created_at":"2026-05-20T13:25:56Z","updated_at":"2026-05-20T13:25:56Z","ticket_id":708,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1812,"created_at":"2026-05-21T01:18:56Z","updated_at":"2026-05-21T01:18:56Z","ticket_id":708,"author_type":"customer","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1813,"created_at":"2026-08-01T22:05:26Z","updated_at":"2026-08-01T22:05:26Z","ticket_id":709,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1814,"created_at":"2026-08-18T01:55:14Z","updated_at":"2026-08-18T01:55:14Z","ticket_id":710,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1815,"created_at":"2026-08-18T09:51:14Z","updated_at":"2026-08-18T09:51:14Z","ticket_id":710,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1816,"created_at":"2026-08-18T23:51:14Z","updated_at":"2026-08-18T23:51:14Z","ticket_id":710,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1817,"created_at":"2026-08-19T12:12:14Z","updated_at":"2026-08-19T12:12:14Z","ticket_id":710,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"invoice.pdf","size":12928,"content_type":"text/plain"}]},{"id":1818,"created_at":"2026-08-19T23:00:14Z","updated_at":"2026-08-19T23:00:14Z","ticket_id":710,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1819,"created_at":"2026-08-20T18:33:14Z","updated_at":"2026-08-20T18:33:14Z","ticket_id":710,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":1820,"created_at":"2026-03-31T17:38:25Z","updated_at":"2026-03-31T17:38:25Z","ticket_id":711,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1821,"created_at":"2026-08-02T06:06:14Z","updated_at":"2026-08-02T06:06:14Z","ticket_id":712,"author_type":"customer","author_id":null,"author_name":"Emma Okafor","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1822,"created_at":"2026-08-03T01:41:14Z","updated_at":"2026-08-03T01:41:14Z","ticket_id":712,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":1823,"created_at":"2026-08-03T16:53:14Z","updated_at":"2026-08-03T16:53:14Z","ticket_id":712,"author_type":"customer","author_id":null,"author_name":"Emma Okafor","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1824,"created_at":"2026-08-04T01:31:14Z","updated_at":"2026-08-04T01:31:14Z","ticket_id":712,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1825,"created_at":"2026-08-04T04:34:14Z","updated_at":"2026-08-04T04:34:14Z","ticket_id":712,"author_type":"customer","author_id":null,"author_name":"Emma Okafor","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1826,"created_at":"2026-08-13T08:19:45Z","updated_at":"2026-08-13T08:19:45Z","ticket_id":713,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1827,"created_at":"2026-07-28T06:04:35Z","updated_at":"2026-07-28T06:04:35Z","ticket_id":714,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1828,"created_at":"2026-07-28T21:27:35Z","updated_at":"2026-07-28T21:27:35Z","ticket_id":714,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"invoice.pdf","size":682050,"content_type":"text/csv"}]},{"id":1829,"created_at":"2026-03-11T08:35:12Z","updated_at":"2026-03-11T08:35:12Z","ticket_id":715,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1830,"created_at":"2026-03-12T03:02:12Z","updated_at":"2026-03-12T03:02:12Z","ticket_id":715,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1831,"created_at":"2026-03-12T21:33:12Z","updated_at":"2026-03-12T21:33:12Z","ticket_id":715,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1832,"created_at":"2026-05-04T21:06:31Z","updated_at":"2026-05-04T21:06:31Z","ticket_id":716,"author_type":"customer","author_id":null,"author_name":"Emma Wilson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1833,"created_at":"2026-05-05T07:42:31Z","updated_at":"2026-05-05T07:42:31Z","ticket_id":716,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1834,"created_at":"2026-05-05T16:46:31Z","updated_at":"2026-05-05T16:46:31Z","ticket_id":716,"author_type":"customer","author_id":null,"author_name":"Emma Wilson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1835,"created_at":"2026-07-31T17:56:27Z","updated_at":"2026-07-31T17:56:27Z","ticket_id":717,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1836,"created_at":"2026-07-22T09:11:38Z","updated_at":"2026-07-22T09:11:38Z","ticket_id":718,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1837,"created_at":"2026-07-22T10:14:38Z","updated_at":"2026-07-22T10:14:38Z","ticket_id":718,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1838,"created_at":"2026-08-25T22:43:20Z","updated_at":"2026-08-25T22:43:20Z","ticket_id":719,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1839,"created_at":"2026-07-02T09:19:43Z","updated_at":"2026-07-02T09:19:43Z","ticket_id":720,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1840,"created_at":"2026-07-02T13:19:43Z","updated_at":"2026-07-02T13:19:43Z","ticket_id":720,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":441738,"content_type":"image/png"}]},{"id":1841,"created_at":"2026-07-02T16:57:43Z","updated_at":"2026-07-02T16:57:43Z","ticket_id":720,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1842,"created_at":"2026-08-23T21:21:32Z","updated_at":"2026-08-23T21:21:32Z","ticket_id":721,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1843,"created_at":"2026-08-24T05:09:32Z","updated_at":"2026-08-24T05:09:32Z","ticket_id":721,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1844,"created_at":"2026-08-24T11:39:32Z","updated_at":"2026-08-24T11:39:32Z","ticket_id":721,"author_type":"customer","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1845,"created_at":"2026-03-24T13:23:35Z","updated_at":"2026-03-24T13:23:35Z","ticket_id":722,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1846,"created_at":"2026-03-25T03:25:35Z","updated_at":"2026-03-25T03:25:35Z","ticket_id":722,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1847,"created_at":"2026-03-25T16:45:35Z","updated_at":"2026-03-25T16:45:35Z","ticket_id":722,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":339990,"content_type":"image/png"}]},{"id":1848,"created_at":"2026-06-17T19:51:24Z","updated_at":"2026-06-17T19:51:24Z","ticket_id":723,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1849,"created_at":"2026-06-18T08:43:24Z","updated_at":"2026-06-18T08:43:24Z","ticket_id":723,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1850,"created_at":"2026-06-18T20:10:24Z","updated_at":"2026-06-18T20:10:24Z","ticket_id":723,"author_type":"customer","author_id":null,"author_name":"System","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1851,"created_at":"2026-06-18T22:18:24Z","updated_at":"2026-06-18T22:18:24Z","ticket_id":723,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1852,"created_at":"2026-06-19T02:59:24Z","updated_at":"2026-06-19T02:59:24Z","ticket_id":723,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1853,"created_at":"2026-03-20T00:21:35Z","updated_at":"2026-03-20T00:21:35Z","ticket_id":724,"author_type":"customer","author_id":null,"author_name":"Sam Martinez","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1854,"created_at":"2026-03-20T02:46:35Z","updated_at":"2026-03-20T02:46:35Z","ticket_id":724,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1855,"created_at":"2026-03-20T20:44:35Z","updated_at":"2026-03-20T20:44:35Z","ticket_id":724,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1856,"created_at":"2026-03-21T15:01:35Z","updated_at":"2026-03-21T15:01:35Z","ticket_id":724,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[{"name":"screenshot.png","size":527949,"content_type":"text/csv"}]},{"id":1857,"created_at":"2026-03-30T01:52:10Z","updated_at":"2026-03-30T01:52:10Z","ticket_id":725,"author_type":"customer","author_id":null,"author_name":"Ravi Pereira","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1858,"created_at":"2026-03-30T06:16:10Z","updated_at":"2026-03-30T06:16:10Z","ticket_id":725,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1859,"created_at":"2026-03-31T01:11:10Z","updated_at":"2026-03-31T01:11:10Z","ticket_id":725,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":1860,"created_at":"2026-08-16T15:20:27Z","updated_at":"2026-08-16T15:20:27Z","ticket_id":726,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1861,"created_at":"2026-08-17T08:49:27Z","updated_at":"2026-08-17T08:49:27Z","ticket_id":726,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1862,"created_at":"2026-08-03T00:43:06Z","updated_at":"2026-08-03T00:43:06Z","ticket_id":727,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1863,"created_at":"2026-06-01T23:46:35Z","updated_at":"2026-06-01T23:46:35Z","ticket_id":728,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1864,"created_at":"2026-06-02T00:17:35Z","updated_at":"2026-06-02T00:17:35Z","ticket_id":728,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"log.txt","size":264523,"content_type":"text/plain"}]},{"id":1865,"created_at":"2026-06-02T06:19:35Z","updated_at":"2026-06-02T06:19:35Z","ticket_id":728,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1866,"created_at":"2026-04-23T19:59:17Z","updated_at":"2026-04-23T19:59:17Z","ticket_id":729,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1867,"created_at":"2026-04-24T04:10:17Z","updated_at":"2026-04-24T04:10:17Z","ticket_id":729,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1868,"created_at":"2026-04-24T09:15:17Z","updated_at":"2026-04-24T09:15:17Z","ticket_id":729,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1869,"created_at":"2026-07-26T22:46:34Z","updated_at":"2026-07-26T22:46:34Z","ticket_id":730,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1870,"created_at":"2026-07-27T17:54:34Z","updated_at":"2026-07-27T17:54:34Z","ticket_id":730,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1871,"created_at":"2026-07-28T13:37:34Z","updated_at":"2026-07-28T13:37:34Z","ticket_id":730,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1872,"created_at":"2026-07-29T01:37:34Z","updated_at":"2026-07-29T01:37:34Z","ticket_id":730,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1873,"created_at":"2026-03-10T12:14:39Z","updated_at":"2026-03-10T12:14:39Z","ticket_id":731,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1874,"created_at":"2026-03-10T17:51:39Z","updated_at":"2026-03-10T17:51:39Z","ticket_id":731,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1875,"created_at":"2026-03-10T22:34:39Z","updated_at":"2026-03-10T22:34:39Z","ticket_id":731,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":788348,"content_type":"application/pdf"}]},{"id":1876,"created_at":"2026-03-11T04:16:39Z","updated_at":"2026-03-11T04:16:39Z","ticket_id":731,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1877,"created_at":"2026-06-08T13:06:52Z","updated_at":"2026-06-08T13:06:52Z","ticket_id":732,"author_type":"customer","author_id":null,"author_name":"Clara Wilson","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1878,"created_at":"2026-06-09T04:50:52Z","updated_at":"2026-06-09T04:50:52Z","ticket_id":732,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1879,"created_at":"2026-08-11T10:43:54Z","updated_at":"2026-08-11T10:43:54Z","ticket_id":733,"author_type":"customer","author_id":null,"author_name":"Matteo Weber","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1880,"created_at":"2026-08-11T16:03:54Z","updated_at":"2026-08-11T16:03:54Z","ticket_id":733,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1881,"created_at":"2026-08-12T10:21:54Z","updated_at":"2026-08-12T10:21:54Z","ticket_id":733,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1882,"created_at":"2026-08-13T03:44:54Z","updated_at":"2026-08-13T03:44:54Z","ticket_id":733,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":1883,"created_at":"2026-05-19T06:41:49Z","updated_at":"2026-05-19T06:41:49Z","ticket_id":734,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1884,"created_at":"2026-05-19T06:55:49Z","updated_at":"2026-05-19T06:55:49Z","ticket_id":734,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1885,"created_at":"2026-05-20T02:29:49Z","updated_at":"2026-05-20T02:29:49Z","ticket_id":734,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1886,"created_at":"2026-05-20T15:08:49Z","updated_at":"2026-05-20T15:08:49Z","ticket_id":734,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1887,"created_at":"2026-07-30T11:44:16Z","updated_at":"2026-07-30T11:44:16Z","ticket_id":735,"author_type":"customer","author_id":null,"author_name":"Declan Roux","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1888,"created_at":"2026-07-30T23:55:16Z","updated_at":"2026-07-30T23:55:16Z","ticket_id":735,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1889,"created_at":"2026-03-28T03:06:28Z","updated_at":"2026-03-28T03:06:28Z","ticket_id":736,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1890,"created_at":"2026-03-28T11:46:28Z","updated_at":"2026-03-28T11:46:28Z","ticket_id":736,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1891,"created_at":"2026-05-29T07:26:35Z","updated_at":"2026-05-29T07:26:35Z","ticket_id":737,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1892,"created_at":"2026-05-29T10:58:35Z","updated_at":"2026-05-29T10:58:35Z","ticket_id":737,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":1893,"created_at":"2026-07-12T21:19:41Z","updated_at":"2026-07-12T21:19:41Z","ticket_id":738,"author_type":"customer","author_id":null,"author_name":"Aisha Romero","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1894,"created_at":"2026-07-13T04:43:41Z","updated_at":"2026-07-13T04:43:41Z","ticket_id":738,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1895,"created_at":"2026-07-26T23:40:12Z","updated_at":"2026-07-26T23:40:12Z","ticket_id":739,"author_type":"customer","author_id":null,"author_name":"Julian White","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1896,"created_at":"2026-07-27T01:15:12Z","updated_at":"2026-07-27T01:15:12Z","ticket_id":739,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1897,"created_at":"2026-07-27T02:00:12Z","updated_at":"2026-07-27T02:00:12Z","ticket_id":739,"author_type":"customer","author_id":null,"author_name":"Julian White","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1898,"created_at":"2026-07-13T15:16:43Z","updated_at":"2026-07-13T15:16:43Z","ticket_id":740,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1899,"created_at":"2026-06-14T02:53:22Z","updated_at":"2026-06-14T02:53:22Z","ticket_id":741,"author_type":"customer","author_id":null,"author_name":"Lucia Silva","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1900,"created_at":"2026-06-14T07:16:22Z","updated_at":"2026-06-14T07:16:22Z","ticket_id":741,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1901,"created_at":"2026-06-14T11:24:22Z","updated_at":"2026-06-14T11:24:22Z","ticket_id":741,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[{"name":"invoice.pdf","size":525529,"content_type":"application/pdf"}]},{"id":1902,"created_at":"2026-04-26T06:24:30Z","updated_at":"2026-04-26T06:24:30Z","ticket_id":742,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"export.csv","size":680535,"content_type":"text/plain"}]},{"id":1903,"created_at":"2026-04-26T16:47:30Z","updated_at":"2026-04-26T16:47:30Z","ticket_id":742,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"screenshot.png","size":56163,"content_type":"application/pdf"}]},{"id":1904,"created_at":"2026-04-26T20:07:30Z","updated_at":"2026-04-26T20:07:30Z","ticket_id":742,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1905,"created_at":"2026-03-30T16:23:23Z","updated_at":"2026-03-30T16:23:23Z","ticket_id":743,"author_type":"customer","author_id":null,"author_name":"Ava Perez","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":159441,"content_type":"image/png"}]},{"id":1906,"created_at":"2026-03-31T10:19:23Z","updated_at":"2026-03-31T10:19:23Z","ticket_id":743,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1907,"created_at":"2026-03-31T13:19:23Z","updated_at":"2026-03-31T13:19:23Z","ticket_id":743,"author_type":"customer","author_id":null,"author_name":"Ava Perez","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1908,"created_at":"2026-07-20T05:12:48Z","updated_at":"2026-07-20T05:12:48Z","ticket_id":744,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[]},{"id":1909,"created_at":"2026-07-21T00:12:48Z","updated_at":"2026-07-21T00:12:48Z","ticket_id":744,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1910,"created_at":"2026-07-21T19:54:48Z","updated_at":"2026-07-21T19:54:48Z","ticket_id":744,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"log.txt","size":201607,"content_type":"text/csv"}]},{"id":1911,"created_at":"2026-07-22T00:29:48Z","updated_at":"2026-07-22T00:29:48Z","ticket_id":744,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":1912,"created_at":"2026-05-06T17:32:39Z","updated_at":"2026-05-06T17:32:39Z","ticket_id":745,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1913,"created_at":"2026-05-06T22:55:39Z","updated_at":"2026-05-06T22:55:39Z","ticket_id":745,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1914,"created_at":"2026-07-13T17:27:28Z","updated_at":"2026-07-13T17:27:28Z","ticket_id":746,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"log.txt","size":131222,"content_type":"text/csv"}]},{"id":1915,"created_at":"2026-05-25T15:26:49Z","updated_at":"2026-05-25T15:26:49Z","ticket_id":747,"author_type":"customer","author_id":null,"author_name":"Diego Martinez","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1916,"created_at":"2026-05-26T10:04:49Z","updated_at":"2026-05-26T10:04:49Z","ticket_id":747,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1917,"created_at":"2026-03-10T23:22:50Z","updated_at":"2026-03-10T23:22:50Z","ticket_id":748,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1918,"created_at":"2026-04-08T09:01:53Z","updated_at":"2026-04-08T09:01:53Z","ticket_id":749,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1919,"created_at":"2026-04-08T21:01:53Z","updated_at":"2026-04-08T21:01:53Z","ticket_id":749,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[{"name":"invoice.pdf","size":110146,"content_type":"application/pdf"}]},{"id":1920,"created_at":"2026-04-09T14:53:53Z","updated_at":"2026-04-09T14:53:53Z","ticket_id":749,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1921,"created_at":"2026-04-10T08:56:53Z","updated_at":"2026-04-10T08:56:53Z","ticket_id":749,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1922,"created_at":"2026-05-29T19:34:44Z","updated_at":"2026-05-29T19:34:44Z","ticket_id":750,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1923,"created_at":"2026-05-30T06:22:44Z","updated_at":"2026-05-30T06:22:44Z","ticket_id":750,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[{"name":"export.csv","size":625555,"content_type":"text/plain"}]},{"id":1924,"created_at":"2026-03-09T04:34:02Z","updated_at":"2026-03-09T04:34:02Z","ticket_id":751,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1925,"created_at":"2026-03-09T10:41:02Z","updated_at":"2026-03-09T10:41:02Z","ticket_id":751,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1926,"created_at":"2026-08-09T20:53:49Z","updated_at":"2026-08-09T20:53:49Z","ticket_id":752,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1927,"created_at":"2026-08-10T10:26:49Z","updated_at":"2026-08-10T10:26:49Z","ticket_id":752,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1928,"created_at":"2026-08-10T19:49:49Z","updated_at":"2026-08-10T19:49:49Z","ticket_id":752,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1929,"created_at":"2026-08-11T09:28:49Z","updated_at":"2026-08-11T09:28:49Z","ticket_id":752,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1930,"created_at":"2026-08-13T14:05:11Z","updated_at":"2026-08-13T14:05:11Z","ticket_id":753,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1931,"created_at":"2026-08-14T08:21:11Z","updated_at":"2026-08-14T08:21:11Z","ticket_id":753,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1932,"created_at":"2026-08-15T04:05:11Z","updated_at":"2026-08-15T04:05:11Z","ticket_id":753,"author_type":"system","author_id":null,"author_name":"Lucia Rodriguez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1933,"created_at":"2026-04-18T10:35:13Z","updated_at":"2026-04-18T10:35:13Z","ticket_id":754,"author_type":"customer","author_id":null,"author_name":"Kenji Gonzalez","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1934,"created_at":"2026-04-19T00:25:13Z","updated_at":"2026-04-19T00:25:13Z","ticket_id":754,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1935,"created_at":"2026-04-19T10:41:13Z","updated_at":"2026-04-19T10:41:13Z","ticket_id":754,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1936,"created_at":"2026-04-20T03:47:13Z","updated_at":"2026-04-20T03:47:13Z","ticket_id":754,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1937,"created_at":"2026-04-20T17:30:13Z","updated_at":"2026-04-20T17:30:13Z","ticket_id":754,"author_type":"customer","author_id":null,"author_name":"Kenji Gonzalez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1938,"created_at":"2026-04-21T06:03:13Z","updated_at":"2026-04-21T06:03:13Z","ticket_id":754,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1939,"created_at":"2026-08-11T13:38:04Z","updated_at":"2026-08-11T13:38:04Z","ticket_id":755,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":1940,"created_at":"2026-08-12T03:24:04Z","updated_at":"2026-08-12T03:24:04Z","ticket_id":755,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1941,"created_at":"2026-08-12T07:37:04Z","updated_at":"2026-08-12T07:37:04Z","ticket_id":755,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1942,"created_at":"2026-08-12T15:11:04Z","updated_at":"2026-08-12T15:11:04Z","ticket_id":755,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":1943,"created_at":"2026-08-13T06:31:04Z","updated_at":"2026-08-13T06:31:04Z","ticket_id":755,"author_type":"customer","author_id":null,"author_name":"System","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1944,"created_at":"2026-08-14T01:02:04Z","updated_at":"2026-08-14T01:02:04Z","ticket_id":755,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1945,"created_at":"2026-07-12T01:21:53Z","updated_at":"2026-07-12T01:21:53Z","ticket_id":756,"author_type":"customer","author_id":null,"author_name":"Freya Mensah","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":1946,"created_at":"2026-07-12T09:50:53Z","updated_at":"2026-07-12T09:50:53Z","ticket_id":756,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1947,"created_at":"2026-07-12T23:46:53Z","updated_at":"2026-07-12T23:46:53Z","ticket_id":756,"author_type":"customer","author_id":null,"author_name":"Freya Mensah","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":1948,"created_at":"2026-03-17T17:47:08Z","updated_at":"2026-03-17T17:47:08Z","ticket_id":757,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1949,"created_at":"2026-03-18T01:45:08Z","updated_at":"2026-03-18T01:45:08Z","ticket_id":757,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1950,"created_at":"2026-03-18T15:36:08Z","updated_at":"2026-03-18T15:36:08Z","ticket_id":757,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1951,"created_at":"2026-05-20T04:35:04Z","updated_at":"2026-05-20T04:35:04Z","ticket_id":758,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":1952,"created_at":"2026-05-20T09:51:04Z","updated_at":"2026-05-20T09:51:04Z","ticket_id":758,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1953,"created_at":"2026-05-21T01:22:04Z","updated_at":"2026-05-21T01:22:04Z","ticket_id":758,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"invoice.pdf","size":153655,"content_type":"text/plain"}]},{"id":1954,"created_at":"2026-07-07T05:58:10Z","updated_at":"2026-07-07T05:58:10Z","ticket_id":759,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1955,"created_at":"2026-07-07T13:43:10Z","updated_at":"2026-07-07T13:43:10Z","ticket_id":759,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1956,"created_at":"2026-04-21T04:22:20Z","updated_at":"2026-04-21T04:22:20Z","ticket_id":760,"author_type":"customer","author_id":null,"author_name":"Nina Okafor","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1957,"created_at":"2026-04-21T17:13:20Z","updated_at":"2026-04-21T17:13:20Z","ticket_id":760,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1958,"created_at":"2026-04-22T02:56:20Z","updated_at":"2026-04-22T02:56:20Z","ticket_id":760,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1959,"created_at":"2026-04-22T11:39:20Z","updated_at":"2026-04-22T11:39:20Z","ticket_id":760,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":1960,"created_at":"2026-07-19T09:34:29Z","updated_at":"2026-07-19T09:34:29Z","ticket_id":761,"author_type":"customer","author_id":null,"author_name":"Hannah Suzuki","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1961,"created_at":"2026-07-19T17:24:29Z","updated_at":"2026-07-19T17:24:29Z","ticket_id":761,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":1962,"created_at":"2026-07-03T02:45:21Z","updated_at":"2026-07-03T02:45:21Z","ticket_id":762,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":1963,"created_at":"2026-07-03T15:29:21Z","updated_at":"2026-07-03T15:29:21Z","ticket_id":762,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":1964,"created_at":"2026-08-14T19:48:58Z","updated_at":"2026-08-14T19:48:58Z","ticket_id":763,"author_type":"customer","author_id":null,"author_name":"Omar Ahmed","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"invoice.pdf","size":882372,"content_type":"application/pdf"}]},{"id":1965,"created_at":"2026-04-18T18:47:32Z","updated_at":"2026-04-18T18:47:32Z","ticket_id":764,"author_type":"customer","author_id":null,"author_name":"Joaquin Weber","body":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1966,"created_at":"2026-04-18T20:01:32Z","updated_at":"2026-04-18T20:01:32Z","ticket_id":764,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1967,"created_at":"2026-08-25T12:33:09Z","updated_at":"2026-08-25T12:33:09Z","ticket_id":765,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":1968,"created_at":"2026-08-25T17:29:09Z","updated_at":"2026-08-25T17:29:09Z","ticket_id":765,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1969,"created_at":"2026-05-31T18:41:00Z","updated_at":"2026-05-31T18:41:00Z","ticket_id":766,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1970,"created_at":"2026-05-31T21:45:00Z","updated_at":"2026-05-31T21:45:00Z","ticket_id":766,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1971,"created_at":"2026-07-13T21:13:55Z","updated_at":"2026-07-13T21:13:55Z","ticket_id":767,"author_type":"customer","author_id":null,"author_name":"Lucia Silva","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1972,"created_at":"2026-03-28T06:54:29Z","updated_at":"2026-03-28T06:54:29Z","ticket_id":768,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":1973,"created_at":"2026-03-29T02:10:29Z","updated_at":"2026-03-29T02:10:29Z","ticket_id":768,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":20389,"content_type":"text/csv"}]},{"id":1974,"created_at":"2026-03-29T12:28:29Z","updated_at":"2026-03-29T12:28:29Z","ticket_id":768,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":1975,"created_at":"2026-03-29T15:29:29Z","updated_at":"2026-03-29T15:29:29Z","ticket_id":768,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":1976,"created_at":"2026-07-11T00:40:24Z","updated_at":"2026-07-11T00:40:24Z","ticket_id":769,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":1977,"created_at":"2026-07-28T06:17:44Z","updated_at":"2026-07-28T06:17:44Z","ticket_id":770,"author_type":"customer","author_id":null,"author_name":"Rafael Adams","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":1978,"created_at":"2026-07-29T00:41:44Z","updated_at":"2026-07-29T00:41:44Z","ticket_id":770,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1979,"created_at":"2026-07-29T02:48:44Z","updated_at":"2026-07-29T02:48:44Z","ticket_id":770,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":1980,"created_at":"2026-08-13T00:57:54Z","updated_at":"2026-08-13T00:57:54Z","ticket_id":771,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1981,"created_at":"2026-08-13T14:07:54Z","updated_at":"2026-08-13T14:07:54Z","ticket_id":771,"author_type":"agent","author_id":13,"author_name":"Emilia 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workaround in the meantime?","internal":false,"attachments":[]},{"id":1989,"created_at":"2026-04-02T13:51:41Z","updated_at":"2026-04-02T13:51:41Z","ticket_id":775,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":1990,"created_at":"2026-04-02T15:44:41Z","updated_at":"2026-04-02T15:44:41Z","ticket_id":775,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"invoice.pdf","size":310858,"content_type":"image/png"}]},{"id":1991,"created_at":"2026-04-03T11:12:41Z","updated_at":"2026-04-03T11:12:41Z","ticket_id":775,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":1992,"created_at":"2026-04-04T02:14:41Z","updated_at":"2026-04-04T02:14:41Z","ticket_id":775,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":1993,"created_at":"2026-04-04T17:49:41Z","updated_at":"2026-04-04T17:49:41Z","ticket_id":775,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1994,"created_at":"2026-06-15T23:16:35Z","updated_at":"2026-06-15T23:16:35Z","ticket_id":776,"author_type":"customer","author_id":null,"author_name":"Mikkel Brown","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1995,"created_at":"2026-06-16T09:28:35Z","updated_at":"2026-06-16T09:28:35Z","ticket_id":776,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":1996,"created_at":"2026-06-17T00:11:35Z","updated_at":"2026-06-17T00:11:35Z","ticket_id":776,"author_type":"customer","author_id":null,"author_name":"Mikkel Brown","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":1997,"created_at":"2026-06-17T19:04:35Z","updated_at":"2026-06-17T19:04:35Z","ticket_id":776,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":1998,"created_at":"2026-07-08T10:31:11Z","updated_at":"2026-07-08T10:31:11Z","ticket_id":777,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"I have already tried clearing the cache and signing in 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Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2003,"created_at":"2026-05-06T15:02:11Z","updated_at":"2026-05-06T15:02:11Z","ticket_id":779,"author_type":"customer","author_id":null,"author_name":"Marco Fernandez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2004,"created_at":"2026-05-07T03:28:11Z","updated_at":"2026-05-07T03:28:11Z","ticket_id":779,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2005,"created_at":"2026-06-02T12:28:20Z","updated_at":"2026-06-02T12:28:20Z","ticket_id":780,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2006,"created_at":"2026-06-03T03:40:20Z","updated_at":"2026-06-03T03:40:20Z","ticket_id":780,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"export.csv","size":188818,"content_type":"application/pdf"}]},{"id":2007,"created_at":"2026-06-03T05:27:20Z","updated_at":"2026-06-03T05:27:20Z","ticket_id":780,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2008,"created_at":"2026-06-03T07:52:20Z","updated_at":"2026-06-03T07:52:20Z","ticket_id":780,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":2009,"created_at":"2026-06-03T10:04:20Z","updated_at":"2026-06-03T10:04:20Z","ticket_id":780,"author_type":"system","author_id":null,"author_name":"Ethan Green","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2010,"created_at":"2026-06-03T19:54:20Z","updated_at":"2026-06-03T19:54:20Z","ticket_id":780,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2011,"created_at":"2026-06-02T01:32:40Z","updated_at":"2026-06-02T01:32:40Z","ticket_id":781,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2012,"created_at":"2026-08-04T04:13:50Z","updated_at":"2026-08-04T04:13:50Z","ticket_id":782,"author_type":"customer","author_id":null,"author_name":"Oscar Murphy","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2013,"created_at":"2026-03-28T05:45:45Z","updated_at":"2026-03-28T05:45:45Z","ticket_id":783,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2014,"created_at":"2026-03-28T10:43:45Z","updated_at":"2026-03-28T10:43:45Z","ticket_id":783,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2015,"created_at":"2026-04-11T01:22:45Z","updated_at":"2026-04-11T01:22:45Z","ticket_id":784,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"This started happening after the last update. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2016,"created_at":"2026-05-28T01:04:58Z","updated_at":"2026-05-28T01:04:58Z","ticket_id":785,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":221636,"content_type":"text/plain"}]},{"id":2017,"created_at":"2026-05-28T20:44:58Z","updated_at":"2026-05-28T20:44:58Z","ticket_id":785,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2018,"created_at":"2026-05-29T02:27:58Z","updated_at":"2026-05-29T02:27:58Z","ticket_id":785,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2019,"created_at":"2026-03-08T12:51:12Z","updated_at":"2026-03-08T12:51:12Z","ticket_id":786,"author_type":"customer","author_id":null,"author_name":"Lucas Sanchez","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[]},{"id":2020,"created_at":"2026-03-09T04:50:12Z","updated_at":"2026-03-09T04:50:12Z","ticket_id":786,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2021,"created_at":"2026-03-09T11:09:12Z","updated_at":"2026-03-09T11:09:12Z","ticket_id":786,"author_type":"customer","author_id":null,"author_name":"Lucas Sanchez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2022,"created_at":"2026-03-09T13:14:12Z","updated_at":"2026-03-09T13:14:12Z","ticket_id":786,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2023,"created_at":"2026-07-01T07:26:29Z","updated_at":"2026-07-01T07:26:29Z","ticket_id":787,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2024,"created_at":"2026-07-18T22:16:34Z","updated_at":"2026-07-18T22:16:34Z","ticket_id":788,"author_type":"customer","author_id":null,"author_name":"Diego Martinez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":176438,"content_type":"text/csv"}]},{"id":2025,"created_at":"2026-06-19T19:36:21Z","updated_at":"2026-06-19T19:36:21Z","ticket_id":789,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2026,"created_at":"2026-06-20T11:37:21Z","updated_at":"2026-06-20T11:37:21Z","ticket_id":789,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2027,"created_at":"2026-03-11T23:28:28Z","updated_at":"2026-03-11T23:28:28Z","ticket_id":790,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2028,"created_at":"2026-03-12T07:40:28Z","updated_at":"2026-03-12T07:40:28Z","ticket_id":790,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2029,"created_at":"2026-04-10T04:38:30Z","updated_at":"2026-04-10T04:38:30Z","ticket_id":791,"author_type":"customer","author_id":null,"author_name":"Rosa Thomas","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2030,"created_at":"2026-04-10T13:37:30Z","updated_at":"2026-04-10T13:37:30Z","ticket_id":791,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2031,"created_at":"2026-04-06T13:02:53Z","updated_at":"2026-04-06T13:02:53Z","ticket_id":792,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2032,"created_at":"2026-04-07T00:24:53Z","updated_at":"2026-04-07T00:24:53Z","ticket_id":792,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2033,"created_at":"2026-04-07T11:35:53Z","updated_at":"2026-04-07T11:35:53Z","ticket_id":792,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2034,"created_at":"2026-05-18T19:29:37Z","updated_at":"2026-05-18T19:29:37Z","ticket_id":793,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2035,"created_at":"2026-05-19T05:58:37Z","updated_at":"2026-05-19T05:58:37Z","ticket_id":793,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"invoice.pdf","size":632739,"content_type":"image/png"}]},{"id":2036,"created_at":"2026-05-19T22:26:37Z","updated_at":"2026-05-19T22:26:37Z","ticket_id":793,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"export.csv","size":343074,"content_type":"text/plain"}]},{"id":2037,"created_at":"2026-05-20T02:13:37Z","updated_at":"2026-05-20T02:13:37Z","ticket_id":793,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2038,"created_at":"2026-05-20T20:30:37Z","updated_at":"2026-05-20T20:30:37Z","ticket_id":793,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2039,"created_at":"2026-05-02T01:24:21Z","updated_at":"2026-05-02T01:24:21Z","ticket_id":794,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"Here are the steps to reproduce it. This started happening after the last update.","internal":false,"attachments":[]},{"id":2040,"created_at":"2026-05-02T07:30:21Z","updated_at":"2026-05-02T07:30:21Z","ticket_id":794,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2041,"created_at":"2026-05-02T14:57:21Z","updated_at":"2026-05-02T14:57:21Z","ticket_id":794,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[{"name":"screenshot.png","size":851609,"content_type":"application/pdf"}]},{"id":2042,"created_at":"2026-04-18T21:14:17Z","updated_at":"2026-04-18T21:14:17Z","ticket_id":795,"author_type":"customer","author_id":null,"author_name":"Emma Nguyen","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2043,"created_at":"2026-04-19T10:05:17Z","updated_at":"2026-04-19T10:05:17Z","ticket_id":795,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"invoice.pdf","size":226872,"content_type":"text/plain"}]},{"id":2044,"created_at":"2026-04-12T15:31:39Z","updated_at":"2026-04-12T15:31:39Z","ticket_id":796,"author_type":"customer","author_id":null,"author_name":"Alice Brown","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":669440,"content_type":"application/pdf"}]},{"id":2045,"created_at":"2026-04-13T09:41:39Z","updated_at":"2026-04-13T09:41:39Z","ticket_id":796,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2046,"created_at":"2026-04-13T19:10:39Z","updated_at":"2026-04-13T19:10:39Z","ticket_id":796,"author_type":"customer","author_id":null,"author_name":"Alice Brown","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2047,"created_at":"2026-04-14T02:15:39Z","updated_at":"2026-04-14T02:15:39Z","ticket_id":796,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":250055,"content_type":"application/pdf"}]},{"id":2048,"created_at":"2026-04-14T19:17:39Z","updated_at":"2026-04-14T19:17:39Z","ticket_id":796,"author_type":"customer","author_id":null,"author_name":"Alice Brown","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2049,"created_at":"2026-04-04T17:48:23Z","updated_at":"2026-04-04T17:48:23Z","ticket_id":797,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2050,"created_at":"2026-04-14T00:39:05Z","updated_at":"2026-04-14T00:39:05Z","ticket_id":798,"author_type":"customer","author_id":null,"author_name":"Chloe Brown","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2051,"created_at":"2026-04-14T09:22:05Z","updated_at":"2026-04-14T09:22:05Z","ticket_id":798,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2052,"created_at":"2026-07-02T18:56:32Z","updated_at":"2026-07-02T18:56:32Z","ticket_id":799,"author_type":"customer","author_id":null,"author_name":"Max Turner","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2053,"created_at":"2026-07-03T14:49:32Z","updated_at":"2026-07-03T14:49:32Z","ticket_id":799,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2054,"created_at":"2026-07-27T12:57:13Z","updated_at":"2026-07-27T12:57:13Z","ticket_id":800,"author_type":"customer","author_id":null,"author_name":"Maya Park","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2055,"created_at":"2026-04-16T15:57:56Z","updated_at":"2026-04-16T15:57:56Z","ticket_id":801,"author_type":"customer","author_id":null,"author_name":"Hugo Turner","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2056,"created_at":"2026-04-16T18:41:56Z","updated_at":"2026-04-16T18:41:56Z","ticket_id":801,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":2057,"created_at":"2026-07-26T02:49:27Z","updated_at":"2026-07-26T02:49:27Z","ticket_id":802,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2058,"created_at":"2026-06-26T09:28:03Z","updated_at":"2026-06-26T09:28:03Z","ticket_id":803,"author_type":"customer","author_id":null,"author_name":"Yuki Ferrari","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":139875,"content_type":"application/pdf"}]},{"id":2059,"created_at":"2026-06-26T11:13:03Z","updated_at":"2026-06-26T11:13:03Z","ticket_id":803,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2060,"created_at":"2026-06-26T14:38:03Z","updated_at":"2026-06-26T14:38:03Z","ticket_id":803,"author_type":"customer","author_id":null,"author_name":"Yuki Ferrari","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2061,"created_at":"2026-06-27T03:30:03Z","updated_at":"2026-06-27T03:30:03Z","ticket_id":803,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2062,"created_at":"2026-06-23T12:33:48Z","updated_at":"2026-06-23T12:33:48Z","ticket_id":804,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":334918,"content_type":"application/pdf"}]},{"id":2063,"created_at":"2026-06-23T12:50:48Z","updated_at":"2026-06-23T12:50:48Z","ticket_id":804,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2064,"created_at":"2026-06-23T15:48:48Z","updated_at":"2026-06-23T15:48:48Z","ticket_id":804,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2065,"created_at":"2026-06-23T16:01:48Z","updated_at":"2026-06-23T16:01:48Z","ticket_id":804,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2066,"created_at":"2026-03-15T21:20:49Z","updated_at":"2026-03-15T21:20:49Z","ticket_id":805,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2067,"created_at":"2026-03-16T13:07:49Z","updated_at":"2026-03-16T13:07:49Z","ticket_id":805,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2068,"created_at":"2026-03-16T17:59:49Z","updated_at":"2026-03-16T17:59:49Z","ticket_id":805,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":471768,"content_type":"application/pdf"}]},{"id":2069,"created_at":"2026-07-18T06:05:34Z","updated_at":"2026-07-18T06:05:34Z","ticket_id":806,"author_type":"customer","author_id":null,"author_name":"Mikkel Roberts","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2070,"created_at":"2026-07-18T23:13:34Z","updated_at":"2026-07-18T23:13:34Z","ticket_id":806,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2071,"created_at":"2026-07-19T10:19:34Z","updated_at":"2026-07-19T10:19:34Z","ticket_id":806,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":2072,"created_at":"2026-05-10T04:31:50Z","updated_at":"2026-05-10T04:31:50Z","ticket_id":807,"author_type":"customer","author_id":null,"author_name":"Julian Romero","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2073,"created_at":"2026-05-10T19:42:50Z","updated_at":"2026-05-10T19:42:50Z","ticket_id":807,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2074,"created_at":"2026-05-11T07:18:50Z","updated_at":"2026-05-11T07:18:50Z","ticket_id":807,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":2075,"created_at":"2026-07-17T13:53:41Z","updated_at":"2026-07-17T13:53:41Z","ticket_id":808,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2076,"created_at":"2026-05-10T00:04:44Z","updated_at":"2026-05-10T00:04:44Z","ticket_id":809,"author_type":"customer","author_id":null,"author_name":"Hugo Russo","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":2077,"created_at":"2026-05-10T11:11:44Z","updated_at":"2026-05-10T11:11:44Z","ticket_id":809,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2078,"created_at":"2026-05-11T00:30:44Z","updated_at":"2026-05-11T00:30:44Z","ticket_id":809,"author_type":"system","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2079,"created_at":"2026-05-11T11:20:44Z","updated_at":"2026-05-11T11:20:44Z","ticket_id":809,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2080,"created_at":"2026-05-11T19:14:44Z","updated_at":"2026-05-11T19:14:44Z","ticket_id":809,"author_type":"customer","author_id":null,"author_name":"Hugo Russo","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2081,"created_at":"2026-03-20T08:21:34Z","updated_at":"2026-03-20T08:21:34Z","ticket_id":810,"author_type":"customer","author_id":null,"author_name":"Clara Schneider","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2082,"created_at":"2026-06-18T07:24:20Z","updated_at":"2026-06-18T07:24:20Z","ticket_id":811,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2083,"created_at":"2026-06-18T16:23:20Z","updated_at":"2026-06-18T16:23:20Z","ticket_id":811,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2084,"created_at":"2026-06-18T19:02:20Z","updated_at":"2026-06-18T19:02:20Z","ticket_id":811,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":863216,"content_type":"text/csv"}]},{"id":2085,"created_at":"2026-04-21T19:48:39Z","updated_at":"2026-04-21T19:48:39Z","ticket_id":812,"author_type":"customer","author_id":null,"author_name":"Lucia Silva","body":"Here are the steps to reproduce it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2086,"created_at":"2026-04-22T13:39:39Z","updated_at":"2026-04-22T13:39:39Z","ticket_id":812,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2087,"created_at":"2026-08-27T14:12:00Z","updated_at":"2026-08-27T14:12:00Z","ticket_id":813,"author_type":"customer","author_id":null,"author_name":"Nora Brown","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":711106,"content_type":"application/pdf"}]},{"id":2088,"created_at":"2026-08-28T04:35:00Z","updated_at":"2026-08-28T04:35:00Z","ticket_id":813,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2089,"created_at":"2026-05-19T02:20:15Z","updated_at":"2026-05-19T02:20:15Z","ticket_id":814,"author_type":"customer","author_id":null,"author_name":"Marco Taylor","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[{"name":"log.txt","size":769440,"content_type":"text/plain"}]},{"id":2090,"created_at":"2026-05-19T21:07:15Z","updated_at":"2026-05-19T21:07:15Z","ticket_id":814,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":2091,"created_at":"2026-06-25T13:32:22Z","updated_at":"2026-06-25T13:32:22Z","ticket_id":815,"author_type":"customer","author_id":null,"author_name":"Leon Schmidt","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2092,"created_at":"2026-06-26T01:08:22Z","updated_at":"2026-06-26T01:08:22Z","ticket_id":815,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2093,"created_at":"2026-06-26T06:31:22Z","updated_at":"2026-06-26T06:31:22Z","ticket_id":815,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2094,"created_at":"2026-03-20T19:38:45Z","updated_at":"2026-03-20T19:38:45Z","ticket_id":816,"author_type":"customer","author_id":null,"author_name":"Ravi Wilson","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2095,"created_at":"2026-03-21T05:12:45Z","updated_at":"2026-03-21T05:12:45Z","ticket_id":816,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2096,"created_at":"2026-05-18T08:38:24Z","updated_at":"2026-05-18T08:38:24Z","ticket_id":817,"author_type":"customer","author_id":null,"author_name":"Chloe Brown","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2097,"created_at":"2026-04-14T09:00:18Z","updated_at":"2026-04-14T09:00:18Z","ticket_id":818,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2098,"created_at":"2026-03-20T23:03:12Z","updated_at":"2026-03-20T23:03:12Z","ticket_id":819,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":2099,"created_at":"2026-03-21T05:01:12Z","updated_at":"2026-03-21T05:01:12Z","ticket_id":819,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2100,"created_at":"2026-03-15T13:38:57Z","updated_at":"2026-03-15T13:38:57Z","ticket_id":820,"author_type":"customer","author_id":null,"author_name":"Rosa Thomas","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2101,"created_at":"2026-08-19T17:37:29Z","updated_at":"2026-08-19T17:37:29Z","ticket_id":821,"author_type":"customer","author_id":null,"author_name":"Mateo Williams","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2102,"created_at":"2026-08-20T05:50:29Z","updated_at":"2026-08-20T05:50:29Z","ticket_id":821,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2103,"created_at":"2026-08-20T10:53:29Z","updated_at":"2026-08-20T10:53:29Z","ticket_id":821,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2104,"created_at":"2026-08-20T17:00:29Z","updated_at":"2026-08-20T17:00:29Z","ticket_id":821,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2105,"created_at":"2026-07-28T21:24:09Z","updated_at":"2026-07-28T21:24:09Z","ticket_id":822,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2106,"created_at":"2026-07-29T15:58:09Z","updated_at":"2026-07-29T15:58:09Z","ticket_id":822,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2107,"created_at":"2026-08-24T16:41:37Z","updated_at":"2026-08-24T16:41:37Z","ticket_id":823,"author_type":"customer","author_id":null,"author_name":"Sinead Davis","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2108,"created_at":"2026-07-27T12:39:06Z","updated_at":"2026-07-27T12:39:06Z","ticket_id":824,"author_type":"customer","author_id":null,"author_name":"Mikkel Brown","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2109,"created_at":"2026-07-27T22:40:06Z","updated_at":"2026-07-27T22:40:06Z","ticket_id":824,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2110,"created_at":"2026-07-28T14:33:06Z","updated_at":"2026-07-28T14:33:06Z","ticket_id":824,"author_type":"customer","author_id":null,"author_name":"Mikkel Brown","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2111,"created_at":"2026-04-26T07:46:22Z","updated_at":"2026-04-26T07:46:22Z","ticket_id":825,"author_type":"customer","author_id":null,"author_name":"Mateo Stewart","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2112,"created_at":"2026-04-26T21:23:22Z","updated_at":"2026-04-26T21:23:22Z","ticket_id":825,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2113,"created_at":"2026-04-27T06:37:22Z","updated_at":"2026-04-27T06:37:22Z","ticket_id":825,"author_type":"customer","author_id":null,"author_name":"Mateo Stewart","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2114,"created_at":"2026-04-27T08:58:22Z","updated_at":"2026-04-27T08:58:22Z","ticket_id":825,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2115,"created_at":"2026-04-27T20:57:22Z","updated_at":"2026-04-27T20:57:22Z","ticket_id":825,"author_type":"customer","author_id":null,"author_name":"Mateo Stewart","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2116,"created_at":"2026-06-04T16:06:07Z","updated_at":"2026-06-04T16:06:07Z","ticket_id":826,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"Is there a workaround in the meantime? This started happening after the last update.","internal":false,"attachments":[]},{"id":2117,"created_at":"2026-06-05T11:05:07Z","updated_at":"2026-06-05T11:05:07Z","ticket_id":826,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":2118,"created_at":"2026-07-18T07:31:50Z","updated_at":"2026-07-18T07:31:50Z","ticket_id":827,"author_type":"customer","author_id":null,"author_name":"Marco Taylor","body":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2119,"created_at":"2026-04-29T14:25:08Z","updated_at":"2026-04-29T14:25:08Z","ticket_id":828,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2120,"created_at":"2026-04-30T01:13:08Z","updated_at":"2026-04-30T01:13:08Z","ticket_id":828,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2121,"created_at":"2026-04-08T12:09:53Z","updated_at":"2026-04-08T12:09:53Z","ticket_id":829,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2122,"created_at":"2026-04-08T22:59:53Z","updated_at":"2026-04-08T22:59:53Z","ticket_id":829,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2123,"created_at":"2026-04-09T08:06:53Z","updated_at":"2026-04-09T08:06:53Z","ticket_id":829,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2124,"created_at":"2026-03-18T08:22:29Z","updated_at":"2026-03-18T08:22:29Z","ticket_id":830,"author_type":"customer","author_id":null,"author_name":"Max Pereira","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2125,"created_at":"2026-06-01T04:55:59Z","updated_at":"2026-06-01T04:55:59Z","ticket_id":831,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"This started happening after the last update. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2126,"created_at":"2026-06-01T08:32:59Z","updated_at":"2026-06-01T08:32:59Z","ticket_id":831,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2127,"created_at":"2026-06-01T10:40:59Z","updated_at":"2026-06-01T10:40:59Z","ticket_id":831,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2128,"created_at":"2026-06-02T05:48:59Z","updated_at":"2026-06-02T05:48:59Z","ticket_id":831,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":783475,"content_type":"application/pdf"}]},{"id":2129,"created_at":"2026-06-02T09:54:59Z","updated_at":"2026-06-02T09:54:59Z","ticket_id":831,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2130,"created_at":"2026-06-02T14:29:59Z","updated_at":"2026-06-02T14:29:59Z","ticket_id":831,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2131,"created_at":"2026-06-22T18:19:50Z","updated_at":"2026-06-22T18:19:50Z","ticket_id":832,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"log.txt","size":87292,"content_type":"image/png"}]},{"id":2132,"created_at":"2026-06-23T04:22:50Z","updated_at":"2026-06-23T04:22:50Z","ticket_id":832,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2133,"created_at":"2026-06-24T00:09:50Z","updated_at":"2026-06-24T00:09:50Z","ticket_id":832,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2134,"created_at":"2026-05-29T19:52:59Z","updated_at":"2026-05-29T19:52:59Z","ticket_id":833,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2135,"created_at":"2026-05-29T21:38:59Z","updated_at":"2026-05-29T21:38:59Z","ticket_id":833,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"log.txt","size":530420,"content_type":"image/png"}]},{"id":2136,"created_at":"2026-05-23T12:15:20Z","updated_at":"2026-05-23T12:15:20Z","ticket_id":834,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2137,"created_at":"2026-08-01T21:34:35Z","updated_at":"2026-08-01T21:34:35Z","ticket_id":835,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2138,"created_at":"2026-08-02T11:26:35Z","updated_at":"2026-08-02T11:26:35Z","ticket_id":835,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2139,"created_at":"2026-06-30T05:58:35Z","updated_at":"2026-06-30T05:58:35Z","ticket_id":836,"author_type":"customer","author_id":null,"author_name":"Fatima Taylor","body":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":658695,"content_type":"image/png"}]},{"id":2140,"created_at":"2026-06-30T10:16:35Z","updated_at":"2026-06-30T10:16:35Z","ticket_id":836,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2141,"created_at":"2026-06-17T06:26:59Z","updated_at":"2026-06-17T06:26:59Z","ticket_id":837,"author_type":"customer","author_id":null,"author_name":"Anouk Murphy","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2142,"created_at":"2026-06-17T11:40:59Z","updated_at":"2026-06-17T11:40:59Z","ticket_id":837,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2143,"created_at":"2026-06-18T04:49:59Z","updated_at":"2026-06-18T04:49:59Z","ticket_id":837,"author_type":"customer","author_id":null,"author_name":"Anouk Murphy","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2144,"created_at":"2026-06-18T23:39:59Z","updated_at":"2026-06-18T23:39:59Z","ticket_id":837,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":2145,"created_at":"2026-06-19T06:48:59Z","updated_at":"2026-06-19T06:48:59Z","ticket_id":837,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":383259,"content_type":"image/png"}]},{"id":2146,"created_at":"2026-05-24T02:11:18Z","updated_at":"2026-05-24T02:11:18Z","ticket_id":838,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2147,"created_at":"2026-05-24T07:12:18Z","updated_at":"2026-05-24T07:12:18Z","ticket_id":838,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2148,"created_at":"2026-05-24T17:42:18Z","updated_at":"2026-05-24T17:42:18Z","ticket_id":838,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2149,"created_at":"2026-05-25T09:41:18Z","updated_at":"2026-05-25T09:41:18Z","ticket_id":838,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"screenshot.png","size":645508,"content_type":"text/csv"}]},{"id":2150,"created_at":"2026-05-26T03:46:18Z","updated_at":"2026-05-26T03:46:18Z","ticket_id":838,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2151,"created_at":"2026-06-20T17:28:03Z","updated_at":"2026-06-20T17:28:03Z","ticket_id":839,"author_type":"customer","author_id":null,"author_name":"Tomas Silva","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2152,"created_at":"2026-06-21T08:23:03Z","updated_at":"2026-06-21T08:23:03Z","ticket_id":839,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2153,"created_at":"2026-05-31T21:37:05Z","updated_at":"2026-05-31T21:37:05Z","ticket_id":840,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2154,"created_at":"2026-06-01T03:23:05Z","updated_at":"2026-06-01T03:23:05Z","ticket_id":840,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2155,"created_at":"2026-06-01T09:48:05Z","updated_at":"2026-06-01T09:48:05Z","ticket_id":840,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2156,"created_at":"2026-06-01T22:08:05Z","updated_at":"2026-06-01T22:08:05Z","ticket_id":840,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2157,"created_at":"2026-06-02T15:08:05Z","updated_at":"2026-06-02T15:08:05Z","ticket_id":840,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2158,"created_at":"2026-06-02T21:39:05Z","updated_at":"2026-06-02T21:39:05Z","ticket_id":840,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2159,"created_at":"2026-04-30T13:34:54Z","updated_at":"2026-04-30T13:34:54Z","ticket_id":841,"author_type":"customer","author_id":null,"author_name":"Olivia Ferrari","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2160,"created_at":"2026-05-01T06:00:54Z","updated_at":"2026-05-01T06:00:54Z","ticket_id":841,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2161,"created_at":"2026-05-01T23:36:54Z","updated_at":"2026-05-01T23:36:54Z","ticket_id":841,"author_type":"customer","author_id":null,"author_name":"Olivia Ferrari","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2162,"created_at":"2026-08-13T22:12:10Z","updated_at":"2026-08-13T22:12:10Z","ticket_id":842,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"screenshot.png","size":434711,"content_type":"text/plain"}]},{"id":2163,"created_at":"2026-08-14T06:14:10Z","updated_at":"2026-08-14T06:14:10Z","ticket_id":842,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2164,"created_at":"2026-08-14T17:27:10Z","updated_at":"2026-08-14T17:27:10Z","ticket_id":842,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2165,"created_at":"2026-08-15T02:35:10Z","updated_at":"2026-08-15T02:35:10Z","ticket_id":842,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2166,"created_at":"2026-05-13T09:37:08Z","updated_at":"2026-05-13T09:37:08Z","ticket_id":843,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2167,"created_at":"2026-05-13T22:33:08Z","updated_at":"2026-05-13T22:33:08Z","ticket_id":843,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2168,"created_at":"2026-05-14T09:32:08Z","updated_at":"2026-05-14T09:32:08Z","ticket_id":843,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2169,"created_at":"2026-08-12T03:57:51Z","updated_at":"2026-08-12T03:57:51Z","ticket_id":844,"author_type":"customer","author_id":null,"author_name":"Ava Costa","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2170,"created_at":"2026-08-12T04:09:51Z","updated_at":"2026-08-12T04:09:51Z","ticket_id":844,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":451031,"content_type":"text/plain"}]},{"id":2171,"created_at":"2026-08-12T17:13:51Z","updated_at":"2026-08-12T17:13:51Z","ticket_id":844,"author_type":"customer","author_id":null,"author_name":"Ava Costa","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2172,"created_at":"2026-05-20T00:45:44Z","updated_at":"2026-05-20T00:45:44Z","ticket_id":845,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2173,"created_at":"2026-03-06T04:51:43Z","updated_at":"2026-03-06T04:51:43Z","ticket_id":846,"author_type":"customer","author_id":null,"author_name":"Declan Mensah","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2174,"created_at":"2026-03-06T17:16:43Z","updated_at":"2026-03-06T17:16:43Z","ticket_id":846,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2175,"created_at":"2026-03-07T07:56:43Z","updated_at":"2026-03-07T07:56:43Z","ticket_id":846,"author_type":"customer","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2176,"created_at":"2026-03-14T23:33:04Z","updated_at":"2026-03-14T23:33:04Z","ticket_id":847,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":757609,"content_type":"application/pdf"}]},{"id":2177,"created_at":"2026-07-19T11:48:38Z","updated_at":"2026-07-19T11:48:38Z","ticket_id":848,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2178,"created_at":"2026-07-20T02:51:38Z","updated_at":"2026-07-20T02:51:38Z","ticket_id":848,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2179,"created_at":"2026-07-20T17:09:38Z","updated_at":"2026-07-20T17:09:38Z","ticket_id":848,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2180,"created_at":"2026-07-19T00:23:02Z","updated_at":"2026-07-19T00:23:02Z","ticket_id":849,"author_type":"customer","author_id":null,"author_name":"Olivia Johnson","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2181,"created_at":"2026-07-19T02:41:02Z","updated_at":"2026-07-19T02:41:02Z","ticket_id":849,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2182,"created_at":"2026-05-02T03:47:30Z","updated_at":"2026-05-02T03:47:30Z","ticket_id":850,"author_type":"customer","author_id":null,"author_name":"Bruno Hill","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2183,"created_at":"2026-05-02T19:37:30Z","updated_at":"2026-05-02T19:37:30Z","ticket_id":850,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2184,"created_at":"2026-06-17T01:39:50Z","updated_at":"2026-06-17T01:39:50Z","ticket_id":851,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2185,"created_at":"2026-06-17T07:38:50Z","updated_at":"2026-06-17T07:38:50Z","ticket_id":851,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2186,"created_at":"2026-06-17T11:20:50Z","updated_at":"2026-06-17T11:20:50Z","ticket_id":851,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2187,"created_at":"2026-06-17T19:59:50Z","updated_at":"2026-06-17T19:59:50Z","ticket_id":851,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2188,"created_at":"2026-06-18T04:53:50Z","updated_at":"2026-06-18T04:53:50Z","ticket_id":851,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2189,"created_at":"2026-06-03T20:55:19Z","updated_at":"2026-06-03T20:55:19Z","ticket_id":852,"author_type":"customer","author_id":null,"author_name":"Isabella Campbell","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":474249,"content_type":"application/pdf"}]},{"id":2190,"created_at":"2026-06-04T04:43:19Z","updated_at":"2026-06-04T04:43:19Z","ticket_id":852,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2191,"created_at":"2026-06-04T11:37:19Z","updated_at":"2026-06-04T11:37:19Z","ticket_id":852,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2192,"created_at":"2026-06-09T16:28:01Z","updated_at":"2026-06-09T16:28:01Z","ticket_id":853,"author_type":"customer","author_id":null,"author_name":"Layla Ali","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2193,"created_at":"2026-06-09T19:15:01Z","updated_at":"2026-06-09T19:15:01Z","ticket_id":853,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2194,"created_at":"2026-06-10T00:41:01Z","updated_at":"2026-06-10T00:41:01Z","ticket_id":853,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2195,"created_at":"2026-06-10T18:29:01Z","updated_at":"2026-06-10T18:29:01Z","ticket_id":853,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2196,"created_at":"2026-05-27T04:43:12Z","updated_at":"2026-05-27T04:43:12Z","ticket_id":854,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"screenshot.png","size":128017,"content_type":"image/png"}]},{"id":2197,"created_at":"2026-08-01T10:04:33Z","updated_at":"2026-08-01T10:04:33Z","ticket_id":855,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2198,"created_at":"2026-08-02T01:09:33Z","updated_at":"2026-08-02T01:09:33Z","ticket_id":855,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"log.txt","size":743927,"content_type":"application/pdf"}]},{"id":2199,"created_at":"2026-05-02T08:44:16Z","updated_at":"2026-05-02T08:44:16Z","ticket_id":856,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2200,"created_at":"2026-03-21T21:38:28Z","updated_at":"2026-03-21T21:38:28Z","ticket_id":857,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2201,"created_at":"2026-03-22T09:41:28Z","updated_at":"2026-03-22T09:41:28Z","ticket_id":857,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2202,"created_at":"2026-03-22T13:01:28Z","updated_at":"2026-03-22T13:01:28Z","ticket_id":857,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2203,"created_at":"2026-03-23T06:23:28Z","updated_at":"2026-03-23T06:23:28Z","ticket_id":857,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2204,"created_at":"2026-03-23T15:04:28Z","updated_at":"2026-03-23T15:04:28Z","ticket_id":857,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2205,"created_at":"2026-04-06T13:55:16Z","updated_at":"2026-04-06T13:55:16Z","ticket_id":858,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2206,"created_at":"2026-04-07T04:18:16Z","updated_at":"2026-04-07T04:18:16Z","ticket_id":858,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2207,"created_at":"2026-07-09T10:47:43Z","updated_at":"2026-07-09T10:47:43Z","ticket_id":859,"author_type":"customer","author_id":null,"author_name":"Facundo Anderson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2208,"created_at":"2026-04-02T08:50:30Z","updated_at":"2026-04-02T08:50:30Z","ticket_id":860,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2209,"created_at":"2026-07-20T15:54:25Z","updated_at":"2026-07-20T15:54:25Z","ticket_id":861,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Let me know if you need screenshots. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2210,"created_at":"2026-07-21T06:24:25Z","updated_at":"2026-07-21T06:24:25Z","ticket_id":861,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2211,"created_at":"2026-08-29T04:24:26Z","updated_at":"2026-08-29T04:24:26Z","ticket_id":862,"author_type":"customer","author_id":null,"author_name":"Santiago Davis","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2212,"created_at":"2026-04-13T19:30:03Z","updated_at":"2026-04-13T19:30:03Z","ticket_id":863,"author_type":"customer","author_id":null,"author_name":"Felix Walker","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2213,"created_at":"2026-06-21T13:20:54Z","updated_at":"2026-06-21T13:20:54Z","ticket_id":864,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"Not urgent, just wanted to flag it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2214,"created_at":"2026-06-21T19:13:54Z","updated_at":"2026-06-21T19:13:54Z","ticket_id":864,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2215,"created_at":"2026-06-22T09:52:54Z","updated_at":"2026-06-22T09:52:54Z","ticket_id":864,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2216,"created_at":"2026-06-15T14:13:54Z","updated_at":"2026-06-15T14:13:54Z","ticket_id":865,"author_type":"customer","author_id":null,"author_name":"Lucas Carter","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2217,"created_at":"2026-06-16T08:33:54Z","updated_at":"2026-06-16T08:33:54Z","ticket_id":865,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2218,"created_at":"2026-06-05T16:22:46Z","updated_at":"2026-06-05T16:22:46Z","ticket_id":866,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2219,"created_at":"2026-06-05T17:52:46Z","updated_at":"2026-06-05T17:52:46Z","ticket_id":866,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2220,"created_at":"2026-06-05T22:27:46Z","updated_at":"2026-06-05T22:27:46Z","ticket_id":866,"author_type":"system","author_id":null,"author_name":"Youssef Ali","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2221,"created_at":"2026-06-06T16:09:46Z","updated_at":"2026-06-06T16:09:46Z","ticket_id":866,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2222,"created_at":"2026-03-14T10:11:58Z","updated_at":"2026-03-14T10:11:58Z","ticket_id":867,"author_type":"customer","author_id":null,"author_name":"Felix Walker","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":23217,"content_type":"image/png"}]},{"id":2223,"created_at":"2026-03-14T16:04:58Z","updated_at":"2026-03-14T16:04:58Z","ticket_id":867,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"log.txt","size":611970,"content_type":"image/png"}]},{"id":2224,"created_at":"2026-03-15T07:46:58Z","updated_at":"2026-03-15T07:46:58Z","ticket_id":867,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2225,"created_at":"2026-03-15T14:37:58Z","updated_at":"2026-03-15T14:37:58Z","ticket_id":867,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2226,"created_at":"2026-06-09T05:28:34Z","updated_at":"2026-06-09T05:28:34Z","ticket_id":868,"author_type":"customer","author_id":null,"author_name":"Mia Hill","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2227,"created_at":"2026-07-06T00:04:26Z","updated_at":"2026-07-06T00:04:26Z","ticket_id":869,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2228,"created_at":"2026-07-06T01:10:26Z","updated_at":"2026-07-06T01:10:26Z","ticket_id":869,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2229,"created_at":"2026-03-20T05:34:19Z","updated_at":"2026-03-20T05:34:19Z","ticket_id":870,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2230,"created_at":"2026-03-20T19:53:19Z","updated_at":"2026-03-20T19:53:19Z","ticket_id":870,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2231,"created_at":"2026-05-13T23:39:36Z","updated_at":"2026-05-13T23:39:36Z","ticket_id":871,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2232,"created_at":"2026-05-14T03:05:36Z","updated_at":"2026-05-14T03:05:36Z","ticket_id":871,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2233,"created_at":"2026-05-14T18:40:36Z","updated_at":"2026-05-14T18:40:36Z","ticket_id":871,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2234,"created_at":"2026-05-15T01:15:36Z","updated_at":"2026-05-15T01:15:36Z","ticket_id":871,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2235,"created_at":"2026-06-16T09:04:45Z","updated_at":"2026-06-16T09:04:45Z","ticket_id":872,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2236,"created_at":"2026-06-16T13:06:45Z","updated_at":"2026-06-16T13:06:45Z","ticket_id":872,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2237,"created_at":"2026-06-16T22:55:45Z","updated_at":"2026-06-16T22:55:45Z","ticket_id":872,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"export.csv","size":57064,"content_type":"text/plain"}]},{"id":2238,"created_at":"2026-06-17T16:53:45Z","updated_at":"2026-06-17T16:53:45Z","ticket_id":872,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2239,"created_at":"2026-06-18T01:35:45Z","updated_at":"2026-06-18T01:35:45Z","ticket_id":872,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2240,"created_at":"2026-07-20T07:58:00Z","updated_at":"2026-07-20T07:58:00Z","ticket_id":873,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2241,"created_at":"2026-07-20T21:04:00Z","updated_at":"2026-07-20T21:04:00Z","ticket_id":873,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2242,"created_at":"2026-03-05T18:09:17Z","updated_at":"2026-03-05T18:09:17Z","ticket_id":874,"author_type":"customer","author_id":null,"author_name":"Ines Harris","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2243,"created_at":"2026-04-14T01:20:51Z","updated_at":"2026-04-14T01:20:51Z","ticket_id":875,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2244,"created_at":"2026-08-04T20:10:05Z","updated_at":"2026-08-04T20:10:05Z","ticket_id":876,"author_type":"customer","author_id":null,"author_name":"Rosa Thomas","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2245,"created_at":"2026-06-27T17:11:02Z","updated_at":"2026-06-27T17:11:02Z","ticket_id":877,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2246,"created_at":"2026-03-09T07:37:35Z","updated_at":"2026-03-09T07:37:35Z","ticket_id":878,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2247,"created_at":"2026-03-09T20:57:35Z","updated_at":"2026-03-09T20:57:35Z","ticket_id":878,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":2248,"created_at":"2026-03-10T04:05:35Z","updated_at":"2026-03-10T04:05:35Z","ticket_id":878,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2249,"created_at":"2026-06-18T13:12:49Z","updated_at":"2026-06-18T13:12:49Z","ticket_id":879,"author_type":"customer","author_id":null,"author_name":"Amara Muller","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2250,"created_at":"2026-06-19T04:00:49Z","updated_at":"2026-06-19T04:00:49Z","ticket_id":879,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"screenshot.png","size":80121,"content_type":"image/png"}]},{"id":2251,"created_at":"2026-06-19T15:43:49Z","updated_at":"2026-06-19T15:43:49Z","ticket_id":879,"author_type":"customer","author_id":null,"author_name":"Amara Muller","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2252,"created_at":"2026-06-20T01:36:49Z","updated_at":"2026-06-20T01:36:49Z","ticket_id":879,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2253,"created_at":"2026-06-23T20:30:28Z","updated_at":"2026-06-23T20:30:28Z","ticket_id":880,"author_type":"customer","author_id":null,"author_name":"Amara Adams","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2254,"created_at":"2026-06-24T05:50:28Z","updated_at":"2026-06-24T05:50:28Z","ticket_id":880,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2255,"created_at":"2026-08-13T18:00:04Z","updated_at":"2026-08-13T18:00:04Z","ticket_id":881,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":175441,"content_type":"image/png"}]},{"id":2256,"created_at":"2026-08-14T12:55:04Z","updated_at":"2026-08-14T12:55:04Z","ticket_id":881,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2257,"created_at":"2026-08-31T02:38:27Z","updated_at":"2026-08-31T02:38:27Z","ticket_id":882,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2258,"created_at":"2026-03-31T12:07:58Z","updated_at":"2026-03-31T12:07:58Z","ticket_id":883,"author_type":"customer","author_id":null,"author_name":"Leon Schmidt","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2259,"created_at":"2026-04-01T06:19:58Z","updated_at":"2026-04-01T06:19:58Z","ticket_id":883,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2260,"created_at":"2026-04-01T08:57:58Z","updated_at":"2026-04-01T08:57:58Z","ticket_id":883,"author_type":"customer","author_id":null,"author_name":"Leon Schmidt","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2261,"created_at":"2026-04-01T11:18:58Z","updated_at":"2026-04-01T11:18:58Z","ticket_id":883,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2262,"created_at":"2026-04-02T04:21:58Z","updated_at":"2026-04-02T04:21:58Z","ticket_id":883,"author_type":"customer","author_id":null,"author_name":"Leon Schmidt","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2263,"created_at":"2026-07-24T18:14:19Z","updated_at":"2026-07-24T18:14:19Z","ticket_id":884,"author_type":"customer","author_id":null,"author_name":"Ava Perez","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":596186,"content_type":"text/plain"}]},{"id":2264,"created_at":"2026-03-15T06:52:07Z","updated_at":"2026-03-15T06:52:07Z","ticket_id":885,"author_type":"customer","author_id":null,"author_name":"Andres Wilson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":360934,"content_type":"application/pdf"}]},{"id":2265,"created_at":"2026-03-15T20:39:07Z","updated_at":"2026-03-15T20:39:07Z","ticket_id":885,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2266,"created_at":"2026-06-26T11:31:45Z","updated_at":"2026-06-26T11:31:45Z","ticket_id":886,"author_type":"customer","author_id":null,"author_name":"Rafael Muller","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2267,"created_at":"2026-06-26T11:50:45Z","updated_at":"2026-06-26T11:50:45Z","ticket_id":886,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":2268,"created_at":"2026-08-08T01:45:07Z","updated_at":"2026-08-08T01:45:07Z","ticket_id":887,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2269,"created_at":"2026-08-08T20:29:07Z","updated_at":"2026-08-08T20:29:07Z","ticket_id":887,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2270,"created_at":"2026-08-08T22:40:07Z","updated_at":"2026-08-08T22:40:07Z","ticket_id":887,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2271,"created_at":"2026-08-09T16:55:07Z","updated_at":"2026-08-09T16:55:07Z","ticket_id":887,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2272,"created_at":"2026-08-09T18:52:07Z","updated_at":"2026-08-09T18:52:07Z","ticket_id":887,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2273,"created_at":"2026-08-10T00:20:07Z","updated_at":"2026-08-10T00:20:07Z","ticket_id":887,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2274,"created_at":"2026-07-16T07:34:30Z","updated_at":"2026-07-16T07:34:30Z","ticket_id":888,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2275,"created_at":"2026-07-16T15:33:30Z","updated_at":"2026-07-16T15:33:30Z","ticket_id":888,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2276,"created_at":"2026-07-16T20:06:30Z","updated_at":"2026-07-16T20:06:30Z","ticket_id":888,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2277,"created_at":"2026-07-16T20:52:30Z","updated_at":"2026-07-16T20:52:30Z","ticket_id":888,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":146462,"content_type":"text/csv"}]},{"id":2278,"created_at":"2026-07-17T02:12:30Z","updated_at":"2026-07-17T02:12:30Z","ticket_id":888,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2279,"created_at":"2026-03-11T15:18:20Z","updated_at":"2026-03-11T15:18:20Z","ticket_id":889,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"This started happening after the last update. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2280,"created_at":"2026-04-13T12:55:26Z","updated_at":"2026-04-13T12:55:26Z","ticket_id":890,"author_type":"customer","author_id":null,"author_name":"Layla Brown","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2281,"created_at":"2026-06-17T01:56:03Z","updated_at":"2026-06-17T01:56:03Z","ticket_id":891,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2282,"created_at":"2026-06-17T20:04:03Z","updated_at":"2026-06-17T20:04:03Z","ticket_id":891,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2283,"created_at":"2026-06-18T04:09:03Z","updated_at":"2026-06-18T04:09:03Z","ticket_id":891,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2284,"created_at":"2026-06-03T18:10:02Z","updated_at":"2026-06-03T18:10:02Z","ticket_id":892,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2285,"created_at":"2026-06-04T12:51:02Z","updated_at":"2026-06-04T12:51:02Z","ticket_id":892,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2286,"created_at":"2026-04-08T00:10:47Z","updated_at":"2026-04-08T00:10:47Z","ticket_id":893,"author_type":"customer","author_id":null,"author_name":"Nora Brown","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2287,"created_at":"2026-04-08T18:14:47Z","updated_at":"2026-04-08T18:14:47Z","ticket_id":893,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":2288,"created_at":"2026-04-09T07:38:47Z","updated_at":"2026-04-09T07:38:47Z","ticket_id":893,"author_type":"customer","author_id":null,"author_name":"Nora Brown","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2289,"created_at":"2026-04-09T22:35:47Z","updated_at":"2026-04-09T22:35:47Z","ticket_id":893,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2290,"created_at":"2026-04-09T23:36:47Z","updated_at":"2026-04-09T23:36:47Z","ticket_id":893,"author_type":"customer","author_id":null,"author_name":"System","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2291,"created_at":"2026-04-10T15:51:47Z","updated_at":"2026-04-10T15:51:47Z","ticket_id":893,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2292,"created_at":"2026-08-04T05:17:36Z","updated_at":"2026-08-04T05:17:36Z","ticket_id":894,"author_type":"customer","author_id":null,"author_name":"Julian White","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2293,"created_at":"2026-08-04T06:43:36Z","updated_at":"2026-08-04T06:43:36Z","ticket_id":894,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2294,"created_at":"2026-08-04T16:50:36Z","updated_at":"2026-08-04T16:50:36Z","ticket_id":894,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2295,"created_at":"2026-08-05T12:04:36Z","updated_at":"2026-08-05T12:04:36Z","ticket_id":894,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2296,"created_at":"2026-08-06T07:31:36Z","updated_at":"2026-08-06T07:31:36Z","ticket_id":894,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":480390,"content_type":"image/png"}]},{"id":2297,"created_at":"2026-08-07T01:00:36Z","updated_at":"2026-08-07T01:00:36Z","ticket_id":894,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2298,"created_at":"2026-05-26T16:19:41Z","updated_at":"2026-05-26T16:19:41Z","ticket_id":895,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2299,"created_at":"2026-05-26T17:57:41Z","updated_at":"2026-05-26T17:57:41Z","ticket_id":895,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2300,"created_at":"2026-05-27T11:37:41Z","updated_at":"2026-05-27T11:37:41Z","ticket_id":895,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2301,"created_at":"2026-05-27T22:15:41Z","updated_at":"2026-05-27T22:15:41Z","ticket_id":895,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2302,"created_at":"2026-03-11T04:48:21Z","updated_at":"2026-03-11T04:48:21Z","ticket_id":896,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2303,"created_at":"2026-05-20T17:20:40Z","updated_at":"2026-05-20T17:20:40Z","ticket_id":897,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2304,"created_at":"2026-05-25T22:18:24Z","updated_at":"2026-05-25T22:18:24Z","ticket_id":898,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2305,"created_at":"2026-05-26T17:21:24Z","updated_at":"2026-05-26T17:21:24Z","ticket_id":898,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2306,"created_at":"2026-07-23T02:31:49Z","updated_at":"2026-07-23T02:31:49Z","ticket_id":899,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2307,"created_at":"2026-07-23T11:16:49Z","updated_at":"2026-07-23T11:16:49Z","ticket_id":899,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2308,"created_at":"2026-08-14T22:20:50Z","updated_at":"2026-08-14T22:20:50Z","ticket_id":900,"author_type":"customer","author_id":null,"author_name":"Jack Russo","body":"This started happening after the last update. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2309,"created_at":"2026-08-15T00:29:50Z","updated_at":"2026-08-15T00:29:50Z","ticket_id":900,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2310,"created_at":"2026-08-15T16:50:50Z","updated_at":"2026-08-15T16:50:50Z","ticket_id":900,"author_type":"customer","author_id":null,"author_name":"Jack Russo","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2311,"created_at":"2026-06-19T16:59:44Z","updated_at":"2026-06-19T16:59:44Z","ticket_id":901,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2312,"created_at":"2026-06-19T21:24:44Z","updated_at":"2026-06-19T21:24:44Z","ticket_id":901,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":116451,"content_type":"application/pdf"}]},{"id":2313,"created_at":"2026-06-20T10:59:44Z","updated_at":"2026-06-20T10:59:44Z","ticket_id":901,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2314,"created_at":"2026-07-20T07:32:31Z","updated_at":"2026-07-20T07:32:31Z","ticket_id":902,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2315,"created_at":"2026-06-18T13:43:23Z","updated_at":"2026-06-18T13:43:23Z","ticket_id":903,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2316,"created_at":"2026-06-12T05:28:22Z","updated_at":"2026-06-12T05:28:22Z","ticket_id":904,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":2317,"created_at":"2026-06-12T12:39:22Z","updated_at":"2026-06-12T12:39:22Z","ticket_id":904,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2318,"created_at":"2026-06-12T14:50:22Z","updated_at":"2026-06-12T14:50:22Z","ticket_id":904,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2319,"created_at":"2026-08-21T13:23:25Z","updated_at":"2026-08-21T13:23:25Z","ticket_id":905,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2320,"created_at":"2026-08-22T01:39:25Z","updated_at":"2026-08-22T01:39:25Z","ticket_id":905,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2321,"created_at":"2026-08-22T20:59:25Z","updated_at":"2026-08-22T20:59:25Z","ticket_id":905,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"screenshot.png","size":193413,"content_type":"text/plain"}]},{"id":2322,"created_at":"2026-08-23T13:54:25Z","updated_at":"2026-08-23T13:54:25Z","ticket_id":905,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2323,"created_at":"2026-08-24T08:28:25Z","updated_at":"2026-08-24T08:28:25Z","ticket_id":905,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2324,"created_at":"2026-07-23T05:11:26Z","updated_at":"2026-07-23T05:11:26Z","ticket_id":906,"author_type":"customer","author_id":null,"author_name":"Santiago Anderson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2325,"created_at":"2026-04-10T08:02:12Z","updated_at":"2026-04-10T08:02:12Z","ticket_id":907,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2326,"created_at":"2026-04-10T22:48:12Z","updated_at":"2026-04-10T22:48:12Z","ticket_id":907,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2327,"created_at":"2026-04-11T08:02:12Z","updated_at":"2026-04-11T08:02:12Z","ticket_id":907,"author_type":"system","author_id":null,"author_name":"Jack Fischer","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":696128,"content_type":"image/png"}]},{"id":2328,"created_at":"2026-04-11T14:26:12Z","updated_at":"2026-04-11T14:26:12Z","ticket_id":907,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2329,"created_at":"2026-03-21T17:16:03Z","updated_at":"2026-03-21T17:16:03Z","ticket_id":908,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2330,"created_at":"2026-08-23T10:29:42Z","updated_at":"2026-08-23T10:29:42Z","ticket_id":909,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2331,"created_at":"2026-08-24T02:19:42Z","updated_at":"2026-08-24T02:19:42Z","ticket_id":909,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2332,"created_at":"2026-08-24T12:50:42Z","updated_at":"2026-08-24T12:50:42Z","ticket_id":909,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2333,"created_at":"2026-06-28T00:17:08Z","updated_at":"2026-06-28T00:17:08Z","ticket_id":910,"author_type":"customer","author_id":null,"author_name":"Felix King","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2334,"created_at":"2026-06-28T07:45:08Z","updated_at":"2026-06-28T07:45:08Z","ticket_id":910,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":2335,"created_at":"2026-06-28T21:31:08Z","updated_at":"2026-06-28T21:31:08Z","ticket_id":910,"author_type":"customer","author_id":null,"author_name":"Felix King","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2336,"created_at":"2026-06-29T03:24:08Z","updated_at":"2026-06-29T03:24:08Z","ticket_id":910,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":2337,"created_at":"2026-06-29T16:59:08Z","updated_at":"2026-06-29T16:59:08Z","ticket_id":910,"author_type":"customer","author_id":null,"author_name":"Felix King","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2338,"created_at":"2026-05-05T03:14:39Z","updated_at":"2026-05-05T03:14:39Z","ticket_id":911,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2339,"created_at":"2026-03-21T12:34:40Z","updated_at":"2026-03-21T12:34:40Z","ticket_id":912,"author_type":"customer","author_id":null,"author_name":"Omar Nelson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2340,"created_at":"2026-03-22T05:44:40Z","updated_at":"2026-03-22T05:44:40Z","ticket_id":912,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2341,"created_at":"2026-03-12T19:02:43Z","updated_at":"2026-03-12T19:02:43Z","ticket_id":913,"author_type":"customer","author_id":null,"author_name":"Joaquin Weber","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"export.csv","size":46626,"content_type":"text/csv"}]},{"id":2342,"created_at":"2026-03-13T14:29:43Z","updated_at":"2026-03-13T14:29:43Z","ticket_id":913,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"export.csv","size":90609,"content_type":"text/plain"}]},{"id":2343,"created_at":"2026-03-13T15:00:43Z","updated_at":"2026-03-13T15:00:43Z","ticket_id":913,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2344,"created_at":"2026-07-15T21:07:02Z","updated_at":"2026-07-15T21:07:02Z","ticket_id":914,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2345,"created_at":"2026-07-16T06:08:02Z","updated_at":"2026-07-16T06:08:02Z","ticket_id":914,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2346,"created_at":"2026-07-16T08:25:02Z","updated_at":"2026-07-16T08:25:02Z","ticket_id":914,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2347,"created_at":"2026-07-16T08:56:02Z","updated_at":"2026-07-16T08:56:02Z","ticket_id":914,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2348,"created_at":"2026-07-16T21:24:02Z","updated_at":"2026-07-16T21:24:02Z","ticket_id":914,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2349,"created_at":"2026-07-17T09:25:02Z","updated_at":"2026-07-17T09:25:02Z","ticket_id":914,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"screenshot.png","size":186994,"content_type":"application/pdf"}]},{"id":2350,"created_at":"2026-06-10T19:58:01Z","updated_at":"2026-06-10T19:58:01Z","ticket_id":915,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2351,"created_at":"2026-06-11T09:13:01Z","updated_at":"2026-06-11T09:13:01Z","ticket_id":915,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2352,"created_at":"2026-06-12T04:11:01Z","updated_at":"2026-06-12T04:11:01Z","ticket_id":915,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"invoice.pdf","size":38655,"content_type":"text/plain"}]},{"id":2353,"created_at":"2026-07-14T07:34:29Z","updated_at":"2026-07-14T07:34:29Z","ticket_id":916,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2354,"created_at":"2026-07-14T21:17:29Z","updated_at":"2026-07-14T21:17:29Z","ticket_id":916,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2355,"created_at":"2026-05-14T11:21:15Z","updated_at":"2026-05-14T11:21:15Z","ticket_id":917,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2356,"created_at":"2026-05-14T16:57:15Z","updated_at":"2026-05-14T16:57:15Z","ticket_id":917,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2357,"created_at":"2026-05-26T13:42:35Z","updated_at":"2026-05-26T13:42:35Z","ticket_id":918,"author_type":"customer","author_id":null,"author_name":"Mikkel Brown","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":660681,"content_type":"application/pdf"}]},{"id":2358,"created_at":"2026-05-26T19:28:35Z","updated_at":"2026-05-26T19:28:35Z","ticket_id":918,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2359,"created_at":"2026-05-27T06:06:35Z","updated_at":"2026-05-27T06:06:35Z","ticket_id":918,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"invoice.pdf","size":649935,"content_type":"application/pdf"}]},{"id":2360,"created_at":"2026-07-31T07:10:34Z","updated_at":"2026-07-31T07:10:34Z","ticket_id":919,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[]},{"id":2361,"created_at":"2026-07-31T23:39:34Z","updated_at":"2026-07-31T23:39:34Z","ticket_id":919,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2362,"created_at":"2026-08-01T13:43:34Z","updated_at":"2026-08-01T13:43:34Z","ticket_id":919,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2363,"created_at":"2026-08-02T03:41:34Z","updated_at":"2026-08-02T03:41:34Z","ticket_id":919,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2364,"created_at":"2026-08-02T18:04:34Z","updated_at":"2026-08-02T18:04:34Z","ticket_id":919,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2365,"created_at":"2026-05-07T00:14:48Z","updated_at":"2026-05-07T00:14:48Z","ticket_id":920,"author_type":"customer","author_id":null,"author_name":"Lucas Carter","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2366,"created_at":"2026-05-07T02:22:48Z","updated_at":"2026-05-07T02:22:48Z","ticket_id":920,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2367,"created_at":"2026-05-07T14:46:48Z","updated_at":"2026-05-07T14:46:48Z","ticket_id":920,"author_type":"customer","author_id":null,"author_name":"Lucas Carter","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2368,"created_at":"2026-05-15T14:46:04Z","updated_at":"2026-05-15T14:46:04Z","ticket_id":921,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":2369,"created_at":"2026-05-29T09:52:36Z","updated_at":"2026-05-29T09:52:36Z","ticket_id":922,"author_type":"customer","author_id":null,"author_name":"Elena Hall","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2370,"created_at":"2026-03-14T11:03:39Z","updated_at":"2026-03-14T11:03:39Z","ticket_id":923,"author_type":"customer","author_id":null,"author_name":"Oscar Baker","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2371,"created_at":"2026-03-14T14:43:39Z","updated_at":"2026-03-14T14:43:39Z","ticket_id":923,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2372,"created_at":"2026-05-06T17:03:48Z","updated_at":"2026-05-06T17:03:48Z","ticket_id":924,"author_type":"customer","author_id":null,"author_name":"Youssef Wilson","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":715623,"content_type":"text/csv"}]},{"id":2373,"created_at":"2026-05-07T05:37:48Z","updated_at":"2026-05-07T05:37:48Z","ticket_id":924,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":2374,"created_at":"2026-05-07T13:47:48Z","updated_at":"2026-05-07T13:47:48Z","ticket_id":924,"author_type":"customer","author_id":null,"author_name":"System","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2375,"created_at":"2026-05-08T02:28:48Z","updated_at":"2026-05-08T02:28:48Z","ticket_id":924,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2376,"created_at":"2026-07-09T22:58:44Z","updated_at":"2026-07-09T22:58:44Z","ticket_id":925,"author_type":"customer","author_id":null,"author_name":"Nicolas Fischer","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2377,"created_at":"2026-07-10T14:18:44Z","updated_at":"2026-07-10T14:18:44Z","ticket_id":925,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2378,"created_at":"2026-07-11T08:49:44Z","updated_at":"2026-07-11T08:49:44Z","ticket_id":925,"author_type":"system","author_id":null,"author_name":"Nicolas Fischer","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2379,"created_at":"2026-07-11T23:50:44Z","updated_at":"2026-07-11T23:50:44Z","ticket_id":925,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"export.csv","size":344977,"content_type":"application/pdf"}]},{"id":2380,"created_at":"2026-03-20T05:48:21Z","updated_at":"2026-03-20T05:48:21Z","ticket_id":926,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2381,"created_at":"2026-03-20T22:09:21Z","updated_at":"2026-03-20T22:09:21Z","ticket_id":926,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":338852,"content_type":"application/pdf"}]},{"id":2382,"created_at":"2026-03-21T10:57:21Z","updated_at":"2026-03-21T10:57:21Z","ticket_id":926,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":213133,"content_type":"text/csv"}]},{"id":2383,"created_at":"2026-03-22T00:05:21Z","updated_at":"2026-03-22T00:05:21Z","ticket_id":926,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2384,"created_at":"2026-07-30T22:45:20Z","updated_at":"2026-07-30T22:45:20Z","ticket_id":927,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2385,"created_at":"2026-07-31T04:51:20Z","updated_at":"2026-07-31T04:51:20Z","ticket_id":927,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[{"name":"export.csv","size":640709,"content_type":"text/csv"}]},{"id":2386,"created_at":"2026-08-28T16:37:00Z","updated_at":"2026-08-28T16:37:00Z","ticket_id":928,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2387,"created_at":"2026-07-05T00:22:21Z","updated_at":"2026-07-05T00:22:21Z","ticket_id":929,"author_type":"customer","author_id":null,"author_name":"Arjun Evans","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2388,"created_at":"2026-07-05T11:32:21Z","updated_at":"2026-07-05T11:32:21Z","ticket_id":929,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":2389,"created_at":"2026-05-16T08:13:10Z","updated_at":"2026-05-16T08:13:10Z","ticket_id":930,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2390,"created_at":"2026-06-03T00:01:52Z","updated_at":"2026-06-03T00:01:52Z","ticket_id":931,"author_type":"customer","author_id":null,"author_name":"Amara Muller","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2391,"created_at":"2026-06-03T05:42:52Z","updated_at":"2026-06-03T05:42:52Z","ticket_id":931,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2392,"created_at":"2026-06-03T10:16:52Z","updated_at":"2026-06-03T10:16:52Z","ticket_id":931,"author_type":"customer","author_id":null,"author_name":"Amara Muller","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2393,"created_at":"2026-06-24T01:50:29Z","updated_at":"2026-06-24T01:50:29Z","ticket_id":932,"author_type":"customer","author_id":null,"author_name":"Liam Anderson","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2394,"created_at":"2026-08-12T23:01:29Z","updated_at":"2026-08-12T23:01:29Z","ticket_id":933,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2395,"created_at":"2026-03-15T06:31:20Z","updated_at":"2026-03-15T06:31:20Z","ticket_id":934,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2396,"created_at":"2026-03-15T11:26:20Z","updated_at":"2026-03-15T11:26:20Z","ticket_id":934,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2397,"created_at":"2026-03-15T16:48:20Z","updated_at":"2026-03-15T16:48:20Z","ticket_id":934,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":429681,"content_type":"text/plain"}]},{"id":2398,"created_at":"2026-03-15T23:47:20Z","updated_at":"2026-03-15T23:47:20Z","ticket_id":934,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2399,"created_at":"2026-07-15T22:07:26Z","updated_at":"2026-07-15T22:07:26Z","ticket_id":935,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2400,"created_at":"2026-07-15T22:40:26Z","updated_at":"2026-07-15T22:40:26Z","ticket_id":935,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2401,"created_at":"2026-08-10T04:39:30Z","updated_at":"2026-08-10T04:39:30Z","ticket_id":936,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2402,"created_at":"2026-08-10T04:55:30Z","updated_at":"2026-08-10T04:55:30Z","ticket_id":936,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2403,"created_at":"2026-06-19T17:11:02Z","updated_at":"2026-06-19T17:11:02Z","ticket_id":937,"author_type":"customer","author_id":null,"author_name":"Matteo Weber","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2404,"created_at":"2026-06-20T04:18:02Z","updated_at":"2026-06-20T04:18:02Z","ticket_id":937,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":2405,"created_at":"2026-05-10T20:49:53Z","updated_at":"2026-05-10T20:49:53Z","ticket_id":938,"author_type":"customer","author_id":null,"author_name":"Oscar Murphy","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2406,"created_at":"2026-05-12T17:56:29Z","updated_at":"2026-05-12T17:56:29Z","ticket_id":939,"author_type":"customer","author_id":null,"author_name":"Liam Anderson","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2407,"created_at":"2026-04-08T09:35:00Z","updated_at":"2026-04-08T09:35:00Z","ticket_id":940,"author_type":"customer","author_id":null,"author_name":"Chloe Brown","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2408,"created_at":"2026-05-21T10:27:49Z","updated_at":"2026-05-21T10:27:49Z","ticket_id":941,"author_type":"customer","author_id":null,"author_name":"Felix Dubois","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2409,"created_at":"2026-05-21T23:02:49Z","updated_at":"2026-05-21T23:02:49Z","ticket_id":941,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"screenshot.png","size":199669,"content_type":"text/plain"}]},{"id":2410,"created_at":"2026-05-22T01:07:49Z","updated_at":"2026-05-22T01:07:49Z","ticket_id":941,"author_type":"customer","author_id":null,"author_name":"Felix Dubois","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2411,"created_at":"2026-05-22T03:13:49Z","updated_at":"2026-05-22T03:13:49Z","ticket_id":941,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2412,"created_at":"2026-05-22T12:18:49Z","updated_at":"2026-05-22T12:18:49Z","ticket_id":941,"author_type":"customer","author_id":null,"author_name":"Felix Dubois","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2413,"created_at":"2026-07-30T16:46:14Z","updated_at":"2026-07-30T16:46:14Z","ticket_id":942,"author_type":"customer","author_id":null,"author_name":"Camila Sato","body":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2414,"created_at":"2026-07-30T22:29:14Z","updated_at":"2026-07-30T22:29:14Z","ticket_id":942,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2415,"created_at":"2026-05-12T11:01:40Z","updated_at":"2026-05-12T11:01:40Z","ticket_id":943,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2416,"created_at":"2026-08-30T18:26:59Z","updated_at":"2026-08-30T18:26:59Z","ticket_id":944,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2417,"created_at":"2026-08-31T07:29:59Z","updated_at":"2026-08-31T07:29:59Z","ticket_id":944,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2418,"created_at":"2026-08-31T13:21:59Z","updated_at":"2026-08-31T13:21:59Z","ticket_id":944,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"log.txt","size":275693,"content_type":"application/pdf"}]},{"id":2419,"created_at":"2026-08-13T07:39:11Z","updated_at":"2026-08-13T07:39:11Z","ticket_id":945,"author_type":"customer","author_id":null,"author_name":"Ava Perez","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":2420,"created_at":"2026-04-27T20:08:51Z","updated_at":"2026-04-27T20:08:51Z","ticket_id":946,"author_type":"customer","author_id":null,"author_name":"Noah Collins","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2421,"created_at":"2026-07-25T22:52:46Z","updated_at":"2026-07-25T22:52:46Z","ticket_id":947,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"log.txt","size":659852,"content_type":"text/plain"}]},{"id":2422,"created_at":"2026-07-26T08:45:46Z","updated_at":"2026-07-26T08:45:46Z","ticket_id":947,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2423,"created_at":"2026-07-27T01:50:46Z","updated_at":"2026-07-27T01:50:46Z","ticket_id":947,"author_type":"system","author_id":null,"author_name":"Sven Ferrari","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2424,"created_at":"2026-03-22T01:10:13Z","updated_at":"2026-03-22T01:10:13Z","ticket_id":948,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2425,"created_at":"2026-03-22T06:37:13Z","updated_at":"2026-03-22T06:37:13Z","ticket_id":948,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2426,"created_at":"2026-03-22T22:50:13Z","updated_at":"2026-03-22T22:50:13Z","ticket_id":948,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2427,"created_at":"2026-03-23T05:41:13Z","updated_at":"2026-03-23T05:41:13Z","ticket_id":948,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":694998,"content_type":"text/plain"}]},{"id":2428,"created_at":"2026-03-23T12:33:13Z","updated_at":"2026-03-23T12:33:13Z","ticket_id":948,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2429,"created_at":"2026-06-14T07:45:49Z","updated_at":"2026-06-14T07:45:49Z","ticket_id":949,"author_type":"customer","author_id":null,"author_name":"Facundo Green","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2430,"created_at":"2026-03-17T09:07:02Z","updated_at":"2026-03-17T09:07:02Z","ticket_id":950,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2431,"created_at":"2026-03-18T01:56:02Z","updated_at":"2026-03-18T01:56:02Z","ticket_id":950,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2432,"created_at":"2026-06-24T23:28:25Z","updated_at":"2026-06-24T23:28:25Z","ticket_id":951,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2433,"created_at":"2026-06-25T17:12:25Z","updated_at":"2026-06-25T17:12:25Z","ticket_id":951,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[{"name":"log.txt","size":115509,"content_type":"application/pdf"}]},{"id":2434,"created_at":"2026-06-26T01:08:25Z","updated_at":"2026-06-26T01:08:25Z","ticket_id":951,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2435,"created_at":"2026-06-26T19:28:03Z","updated_at":"2026-06-26T19:28:03Z","ticket_id":952,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2436,"created_at":"2026-06-27T14:46:03Z","updated_at":"2026-06-27T14:46:03Z","ticket_id":952,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2437,"created_at":"2026-06-28T03:34:03Z","updated_at":"2026-06-28T03:34:03Z","ticket_id":952,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2438,"created_at":"2026-06-28T12:26:03Z","updated_at":"2026-06-28T12:26:03Z","ticket_id":952,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2439,"created_at":"2026-03-28T03:44:01Z","updated_at":"2026-03-28T03:44:01Z","ticket_id":953,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":74660,"content_type":"image/png"}]},{"id":2440,"created_at":"2026-03-31T06:59:52Z","updated_at":"2026-03-31T06:59:52Z","ticket_id":954,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2441,"created_at":"2026-06-03T01:00:51Z","updated_at":"2026-06-03T01:00:51Z","ticket_id":955,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"export.csv","size":674667,"content_type":"image/png"}]},{"id":2442,"created_at":"2026-04-01T05:56:19Z","updated_at":"2026-04-01T05:56:19Z","ticket_id":956,"author_type":"customer","author_id":null,"author_name":"Anouk Jackson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2443,"created_at":"2026-04-01T16:05:19Z","updated_at":"2026-04-01T16:05:19Z","ticket_id":956,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2444,"created_at":"2026-06-09T18:34:28Z","updated_at":"2026-06-09T18:34:28Z","ticket_id":957,"author_type":"customer","author_id":null,"author_name":"Anouk White","body":"This started happening after the last update. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2445,"created_at":"2026-06-09T23:08:28Z","updated_at":"2026-06-09T23:08:28Z","ticket_id":957,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2446,"created_at":"2026-06-10T08:32:28Z","updated_at":"2026-06-10T08:32:28Z","ticket_id":957,"author_type":"customer","author_id":null,"author_name":"Anouk White","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2447,"created_at":"2026-06-09T05:08:39Z","updated_at":"2026-06-09T05:08:39Z","ticket_id":958,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2448,"created_at":"2026-06-09T22:33:39Z","updated_at":"2026-06-09T22:33:39Z","ticket_id":958,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2449,"created_at":"2026-06-10T13:40:39Z","updated_at":"2026-06-10T13:40:39Z","ticket_id":958,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2450,"created_at":"2026-06-10T21:39:39Z","updated_at":"2026-06-10T21:39:39Z","ticket_id":958,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2451,"created_at":"2026-06-11T09:36:39Z","updated_at":"2026-06-11T09:36:39Z","ticket_id":958,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"export.csv","size":262935,"content_type":"application/pdf"}]},{"id":2452,"created_at":"2026-03-07T13:07:35Z","updated_at":"2026-03-07T13:07:35Z","ticket_id":959,"author_type":"customer","author_id":null,"author_name":"Olivia Wright","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2453,"created_at":"2026-08-04T14:32:46Z","updated_at":"2026-08-04T14:32:46Z","ticket_id":960,"author_type":"customer","author_id":null,"author_name":"Daniel Roberts","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2454,"created_at":"2026-06-25T00:25:35Z","updated_at":"2026-06-25T00:25:35Z","ticket_id":961,"author_type":"customer","author_id":null,"author_name":"Mateo Williams","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2455,"created_at":"2026-04-03T11:52:46Z","updated_at":"2026-04-03T11:52:46Z","ticket_id":962,"author_type":"customer","author_id":null,"author_name":"Arjun Evans","body":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2456,"created_at":"2026-04-03T15:43:46Z","updated_at":"2026-04-03T15:43:46Z","ticket_id":962,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2457,"created_at":"2026-04-04T00:49:46Z","updated_at":"2026-04-04T00:49:46Z","ticket_id":962,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":664140,"content_type":"image/png"}]},{"id":2458,"created_at":"2026-04-04T11:30:46Z","updated_at":"2026-04-04T11:30:46Z","ticket_id":962,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2459,"created_at":"2026-03-21T06:25:59Z","updated_at":"2026-03-21T06:25:59Z","ticket_id":963,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2460,"created_at":"2026-03-21T20:11:59Z","updated_at":"2026-03-21T20:11:59Z","ticket_id":963,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":2461,"created_at":"2026-06-13T01:26:01Z","updated_at":"2026-06-13T01:26:01Z","ticket_id":964,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2462,"created_at":"2026-06-13T06:55:01Z","updated_at":"2026-06-13T06:55:01Z","ticket_id":964,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2463,"created_at":"2026-06-14T02:02:01Z","updated_at":"2026-06-14T02:02:01Z","ticket_id":964,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":95722,"content_type":"text/plain"}]},{"id":2464,"created_at":"2026-06-14T21:32:01Z","updated_at":"2026-06-14T21:32:01Z","ticket_id":964,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2465,"created_at":"2026-04-28T14:07:32Z","updated_at":"2026-04-28T14:07:32Z","ticket_id":965,"author_type":"customer","author_id":null,"author_name":"Marco Taylor","body":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2466,"created_at":"2026-07-31T03:39:21Z","updated_at":"2026-07-31T03:39:21Z","ticket_id":966,"author_type":"customer","author_id":null,"author_name":"Yuki Tran","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2467,"created_at":"2026-07-31T18:12:21Z","updated_at":"2026-07-31T18:12:21Z","ticket_id":966,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2468,"created_at":"2026-08-01T04:52:21Z","updated_at":"2026-08-01T04:52:21Z","ticket_id":966,"author_type":"customer","author_id":null,"author_name":"Yuki Tran","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2469,"created_at":"2026-08-01T08:58:21Z","updated_at":"2026-08-01T08:58:21Z","ticket_id":966,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2470,"created_at":"2026-06-02T11:04:55Z","updated_at":"2026-06-02T11:04:55Z","ticket_id":967,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2471,"created_at":"2026-06-02T21:41:55Z","updated_at":"2026-06-02T21:41:55Z","ticket_id":967,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2472,"created_at":"2026-04-08T15:59:36Z","updated_at":"2026-04-08T15:59:36Z","ticket_id":968,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2473,"created_at":"2026-04-09T08:53:36Z","updated_at":"2026-04-09T08:53:36Z","ticket_id":968,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2474,"created_at":"2026-04-09T15:58:36Z","updated_at":"2026-04-09T15:58:36Z","ticket_id":968,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"export.csv","size":356810,"content_type":"text/plain"}]},{"id":2475,"created_at":"2026-08-10T09:36:25Z","updated_at":"2026-08-10T09:36:25Z","ticket_id":969,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2476,"created_at":"2026-08-10T12:31:25Z","updated_at":"2026-08-10T12:31:25Z","ticket_id":969,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2477,"created_at":"2026-08-11T05:36:25Z","updated_at":"2026-08-11T05:36:25Z","ticket_id":969,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2478,"created_at":"2026-08-11T10:04:25Z","updated_at":"2026-08-11T10:04:25Z","ticket_id":969,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":808884,"content_type":"text/csv"}]},{"id":2479,"created_at":"2026-08-11T15:16:25Z","updated_at":"2026-08-11T15:16:25Z","ticket_id":969,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2480,"created_at":"2026-04-01T04:43:16Z","updated_at":"2026-04-01T04:43:16Z","ticket_id":970,"author_type":"customer","author_id":null,"author_name":"Liam Schneider","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2481,"created_at":"2026-04-17T12:09:07Z","updated_at":"2026-04-17T12:09:07Z","ticket_id":971,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2482,"created_at":"2026-04-18T00:01:07Z","updated_at":"2026-04-18T00:01:07Z","ticket_id":971,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2483,"created_at":"2026-07-12T08:00:55Z","updated_at":"2026-07-12T08:00:55Z","ticket_id":972,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":2484,"created_at":"2026-05-03T05:33:19Z","updated_at":"2026-05-03T05:33:19Z","ticket_id":973,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2485,"created_at":"2026-05-03T12:22:19Z","updated_at":"2026-05-03T12:22:19Z","ticket_id":973,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2486,"created_at":"2026-05-03T19:38:19Z","updated_at":"2026-05-03T19:38:19Z","ticket_id":973,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2487,"created_at":"2026-06-05T17:16:56Z","updated_at":"2026-06-05T17:16:56Z","ticket_id":974,"author_type":"customer","author_id":null,"author_name":"Amara Clark","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2488,"created_at":"2026-06-06T04:26:56Z","updated_at":"2026-06-06T04:26:56Z","ticket_id":974,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2489,"created_at":"2026-06-06T05:44:56Z","updated_at":"2026-06-06T05:44:56Z","ticket_id":974,"author_type":"customer","author_id":null,"author_name":"Amara Clark","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2490,"created_at":"2026-06-06T06:27:56Z","updated_at":"2026-06-06T06:27:56Z","ticket_id":974,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2491,"created_at":"2026-06-06T17:10:56Z","updated_at":"2026-06-06T17:10:56Z","ticket_id":974,"author_type":"customer","author_id":null,"author_name":"Amara Clark","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2492,"created_at":"2026-06-06T22:33:56Z","updated_at":"2026-06-06T22:33:56Z","ticket_id":974,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2493,"created_at":"2026-03-16T19:25:57Z","updated_at":"2026-03-16T19:25:57Z","ticket_id":975,"author_type":"customer","author_id":null,"author_name":"Oscar Baker","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2494,"created_at":"2026-03-17T10:20:57Z","updated_at":"2026-03-17T10:20:57Z","ticket_id":975,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":2495,"created_at":"2026-08-10T12:01:09Z","updated_at":"2026-08-10T12:01:09Z","ticket_id":976,"author_type":"customer","author_id":null,"author_name":"Maya Park","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2496,"created_at":"2026-08-11T03:41:09Z","updated_at":"2026-08-11T03:41:09Z","ticket_id":976,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2497,"created_at":"2026-03-12T18:25:48Z","updated_at":"2026-03-12T18:25:48Z","ticket_id":977,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"log.txt","size":347589,"content_type":"application/pdf"}]},{"id":2498,"created_at":"2026-05-06T15:49:16Z","updated_at":"2026-05-06T15:49:16Z","ticket_id":978,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":671003,"content_type":"image/png"}]},{"id":2499,"created_at":"2026-06-09T07:14:05Z","updated_at":"2026-06-09T07:14:05Z","ticket_id":979,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2500,"created_at":"2026-06-09T17:33:05Z","updated_at":"2026-06-09T17:33:05Z","ticket_id":979,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2501,"created_at":"2026-06-10T08:35:05Z","updated_at":"2026-06-10T08:35:05Z","ticket_id":979,"author_type":"system","author_id":null,"author_name":"Ava Russo","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2502,"created_at":"2026-06-01T00:29:39Z","updated_at":"2026-06-01T00:29:39Z","ticket_id":980,"author_type":"customer","author_id":null,"author_name":"Mateo Williams","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2503,"created_at":"2026-06-01T08:07:39Z","updated_at":"2026-06-01T08:07:39Z","ticket_id":980,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2504,"created_at":"2026-06-01T18:51:39Z","updated_at":"2026-06-01T18:51:39Z","ticket_id":980,"author_type":"customer","author_id":null,"author_name":"Mateo Williams","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2505,"created_at":"2026-06-03T04:23:32Z","updated_at":"2026-06-03T04:23:32Z","ticket_id":981,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":2506,"created_at":"2026-08-18T10:35:12Z","updated_at":"2026-08-18T10:35:12Z","ticket_id":982,"author_type":"customer","author_id":null,"author_name":"Ava Perez","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":2507,"created_at":"2026-08-18T16:45:12Z","updated_at":"2026-08-18T16:45:12Z","ticket_id":982,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2508,"created_at":"2026-08-06T19:33:23Z","updated_at":"2026-08-06T19:33:23Z","ticket_id":983,"author_type":"customer","author_id":null,"author_name":"Zoe Lopez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2509,"created_at":"2026-05-08T08:47:58Z","updated_at":"2026-05-08T08:47:58Z","ticket_id":984,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":2510,"created_at":"2026-05-09T00:54:58Z","updated_at":"2026-05-09T00:54:58Z","ticket_id":984,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2511,"created_at":"2026-05-09T13:31:58Z","updated_at":"2026-05-09T13:31:58Z","ticket_id":984,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2512,"created_at":"2026-05-09T15:58:58Z","updated_at":"2026-05-09T15:58:58Z","ticket_id":984,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"export.csv","size":663260,"content_type":"image/png"}]},{"id":2513,"created_at":"2026-05-10T02:31:58Z","updated_at":"2026-05-10T02:31:58Z","ticket_id":984,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2514,"created_at":"2026-05-10T16:31:58Z","updated_at":"2026-05-10T16:31:58Z","ticket_id":984,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2515,"created_at":"2026-07-16T07:55:41Z","updated_at":"2026-07-16T07:55:41Z","ticket_id":985,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2516,"created_at":"2026-07-16T15:38:41Z","updated_at":"2026-07-16T15:38:41Z","ticket_id":985,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2517,"created_at":"2026-03-16T05:36:41Z","updated_at":"2026-03-16T05:36:41Z","ticket_id":986,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2518,"created_at":"2026-06-16T21:05:15Z","updated_at":"2026-06-16T21:05:15Z","ticket_id":987,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2519,"created_at":"2026-06-17T00:12:15Z","updated_at":"2026-06-17T00:12:15Z","ticket_id":987,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2520,"created_at":"2026-06-17T19:22:15Z","updated_at":"2026-06-17T19:22:15Z","ticket_id":987,"author_type":"customer","author_id":null,"author_name":"System","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2521,"created_at":"2026-06-17T20:18:15Z","updated_at":"2026-06-17T20:18:15Z","ticket_id":987,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":2522,"created_at":"2026-06-18T05:52:15Z","updated_at":"2026-06-18T05:52:15Z","ticket_id":987,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2523,"created_at":"2026-07-18T20:53:16Z","updated_at":"2026-07-18T20:53:16Z","ticket_id":988,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2524,"created_at":"2026-07-19T16:16:16Z","updated_at":"2026-07-19T16:16:16Z","ticket_id":988,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2525,"created_at":"2026-04-19T15:29:15Z","updated_at":"2026-04-19T15:29:15Z","ticket_id":989,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2526,"created_at":"2026-04-19T21:57:15Z","updated_at":"2026-04-19T21:57:15Z","ticket_id":989,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2527,"created_at":"2026-04-20T02:47:15Z","updated_at":"2026-04-20T02:47:15Z","ticket_id":989,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2528,"created_at":"2026-04-20T14:25:15Z","updated_at":"2026-04-20T14:25:15Z","ticket_id":989,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":341506,"content_type":"image/png"}]},{"id":2529,"created_at":"2026-04-21T07:39:15Z","updated_at":"2026-04-21T07:39:15Z","ticket_id":989,"author_type":"system","author_id":null,"author_name":"Yuki Gonzalez","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2530,"created_at":"2026-04-21T15:32:15Z","updated_at":"2026-04-21T15:32:15Z","ticket_id":989,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2531,"created_at":"2026-05-10T08:39:37Z","updated_at":"2026-05-10T08:39:37Z","ticket_id":990,"author_type":"customer","author_id":null,"author_name":"Rosa Schneider","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2532,"created_at":"2026-05-11T04:35:37Z","updated_at":"2026-05-11T04:35:37Z","ticket_id":990,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":38289,"content_type":"image/png"}]},{"id":2533,"created_at":"2026-05-11T12:15:37Z","updated_at":"2026-05-11T12:15:37Z","ticket_id":990,"author_type":"customer","author_id":null,"author_name":"Rosa Schneider","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"export.csv","size":860175,"content_type":"text/plain"}]},{"id":2534,"created_at":"2026-05-12T00:47:37Z","updated_at":"2026-05-12T00:47:37Z","ticket_id":990,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":511535,"content_type":"text/csv"}]},{"id":2535,"created_at":"2026-03-15T08:26:22Z","updated_at":"2026-03-15T08:26:22Z","ticket_id":991,"author_type":"customer","author_id":null,"author_name":"Ravi Wilson","body":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2536,"created_at":"2026-03-15T20:47:22Z","updated_at":"2026-03-15T20:47:22Z","ticket_id":991,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2537,"created_at":"2026-03-16T07:30:22Z","updated_at":"2026-03-16T07:30:22Z","ticket_id":991,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2538,"created_at":"2026-03-16T17:41:22Z","updated_at":"2026-03-16T17:41:22Z","ticket_id":991,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2539,"created_at":"2026-03-16T23:06:22Z","updated_at":"2026-03-16T23:06:22Z","ticket_id":991,"author_type":"system","author_id":null,"author_name":"Ravi Wilson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2540,"created_at":"2026-03-17T12:18:22Z","updated_at":"2026-03-17T12:18:22Z","ticket_id":991,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2541,"created_at":"2026-04-16T09:47:15Z","updated_at":"2026-04-16T09:47:15Z","ticket_id":992,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2542,"created_at":"2026-04-17T01:31:15Z","updated_at":"2026-04-17T01:31:15Z","ticket_id":992,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":458523,"content_type":"text/csv"}]},{"id":2543,"created_at":"2026-04-17T18:04:15Z","updated_at":"2026-04-17T18:04:15Z","ticket_id":992,"author_type":"system","author_id":null,"author_name":"Nicolas Muller","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2544,"created_at":"2026-07-30T20:05:20Z","updated_at":"2026-07-30T20:05:20Z","ticket_id":993,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"invoice.pdf","size":648004,"content_type":"text/plain"}]},{"id":2545,"created_at":"2026-07-31T15:19:20Z","updated_at":"2026-07-31T15:19:20Z","ticket_id":993,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2546,"created_at":"2026-07-31T21:43:20Z","updated_at":"2026-07-31T21:43:20Z","ticket_id":993,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2547,"created_at":"2026-08-01T04:48:20Z","updated_at":"2026-08-01T04:48:20Z","ticket_id":993,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2548,"created_at":"2026-08-05T17:14:00Z","updated_at":"2026-08-05T17:14:00Z","ticket_id":994,"author_type":"customer","author_id":null,"author_name":"Nora Bianchi","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2549,"created_at":"2026-08-06T11:32:00Z","updated_at":"2026-08-06T11:32:00Z","ticket_id":994,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2550,"created_at":"2026-07-12T08:32:44Z","updated_at":"2026-07-12T08:32:44Z","ticket_id":995,"author_type":"customer","author_id":null,"author_name":"Henry Schneider","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2551,"created_at":"2026-07-12T09:54:44Z","updated_at":"2026-07-12T09:54:44Z","ticket_id":995,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2552,"created_at":"2026-07-13T02:18:44Z","updated_at":"2026-07-13T02:18:44Z","ticket_id":995,"author_type":"customer","author_id":null,"author_name":"Henry Schneider","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2553,"created_at":"2026-07-15T18:42:40Z","updated_at":"2026-07-15T18:42:40Z","ticket_id":996,"author_type":"customer","author_id":null,"author_name":"Anouk Tanaka","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2554,"created_at":"2026-07-16T09:23:40Z","updated_at":"2026-07-16T09:23:40Z","ticket_id":996,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2555,"created_at":"2026-07-16T10:28:40Z","updated_at":"2026-07-16T10:28:40Z","ticket_id":996,"author_type":"system","author_id":null,"author_name":"Anouk Tanaka","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2556,"created_at":"2026-07-16T18:43:40Z","updated_at":"2026-07-16T18:43:40Z","ticket_id":996,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2557,"created_at":"2026-06-29T04:05:24Z","updated_at":"2026-06-29T04:05:24Z","ticket_id":997,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2558,"created_at":"2026-06-29T23:53:24Z","updated_at":"2026-06-29T23:53:24Z","ticket_id":997,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2559,"created_at":"2026-06-30T11:48:24Z","updated_at":"2026-06-30T11:48:24Z","ticket_id":997,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2560,"created_at":"2026-05-27T23:59:13Z","updated_at":"2026-05-27T23:59:13Z","ticket_id":998,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2561,"created_at":"2026-05-28T03:09:13Z","updated_at":"2026-05-28T03:09:13Z","ticket_id":998,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2562,"created_at":"2026-05-28T06:32:13Z","updated_at":"2026-05-28T06:32:13Z","ticket_id":998,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2563,"created_at":"2026-05-28T22:00:13Z","updated_at":"2026-05-28T22:00:13Z","ticket_id":998,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2564,"created_at":"2026-05-29T01:35:13Z","updated_at":"2026-05-29T01:35:13Z","ticket_id":998,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2565,"created_at":"2026-07-02T00:19:05Z","updated_at":"2026-07-02T00:19:05Z","ticket_id":999,"author_type":"customer","author_id":null,"author_name":"Oscar Rossi","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2566,"created_at":"2026-07-02T06:51:05Z","updated_at":"2026-07-02T06:51:05Z","ticket_id":999,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2567,"created_at":"2026-07-02T11:15:05Z","updated_at":"2026-07-02T11:15:05Z","ticket_id":999,"author_type":"customer","author_id":null,"author_name":"Oscar Rossi","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2568,"created_at":"2026-07-03T00:14:05Z","updated_at":"2026-07-03T00:14:05Z","ticket_id":999,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2569,"created_at":"2026-05-08T12:23:37Z","updated_at":"2026-05-08T12:23:37Z","ticket_id":1000,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2570,"created_at":"2026-05-08T21:45:37Z","updated_at":"2026-05-08T21:45:37Z","ticket_id":1000,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2571,"created_at":"2026-05-09T03:23:37Z","updated_at":"2026-05-09T03:23:37Z","ticket_id":1000,"author_type":"system","author_id":null,"author_name":"Andres Clark","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2572,"created_at":"2026-04-03T02:19:59Z","updated_at":"2026-04-03T02:19:59Z","ticket_id":1001,"author_type":"customer","author_id":null,"author_name":"Oscar Murphy","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":2573,"created_at":"2026-04-03T17:01:59Z","updated_at":"2026-04-03T17:01:59Z","ticket_id":1001,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2574,"created_at":"2026-05-17T17:36:00Z","updated_at":"2026-05-17T17:36:00Z","ticket_id":1002,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2575,"created_at":"2026-05-17T18:25:00Z","updated_at":"2026-05-17T18:25:00Z","ticket_id":1002,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2576,"created_at":"2026-07-23T14:29:58Z","updated_at":"2026-07-23T14:29:58Z","ticket_id":1003,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2577,"created_at":"2026-07-18T03:41:34Z","updated_at":"2026-07-18T03:41:34Z","ticket_id":1004,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2578,"created_at":"2026-07-18T10:42:34Z","updated_at":"2026-07-18T10:42:34Z","ticket_id":1004,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2579,"created_at":"2026-07-18T13:46:34Z","updated_at":"2026-07-18T13:46:34Z","ticket_id":1004,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2580,"created_at":"2026-03-25T17:41:56Z","updated_at":"2026-03-25T17:41:56Z","ticket_id":1005,"author_type":"customer","author_id":null,"author_name":"Bram Tran","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":2581,"created_at":"2026-03-25T20:45:56Z","updated_at":"2026-03-25T20:45:56Z","ticket_id":1005,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2582,"created_at":"2026-03-26T04:40:56Z","updated_at":"2026-03-26T04:40:56Z","ticket_id":1005,"author_type":"customer","author_id":null,"author_name":"Bram Tran","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2583,"created_at":"2026-03-26T15:15:56Z","updated_at":"2026-03-26T15:15:56Z","ticket_id":1005,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2584,"created_at":"2026-07-22T04:54:19Z","updated_at":"2026-07-22T04:54:19Z","ticket_id":1006,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2585,"created_at":"2026-07-22T18:51:19Z","updated_at":"2026-07-22T18:51:19Z","ticket_id":1006,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2586,"created_at":"2026-06-21T19:58:40Z","updated_at":"2026-06-21T19:58:40Z","ticket_id":1007,"author_type":"customer","author_id":null,"author_name":"Andres Anderson","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2587,"created_at":"2026-06-22T08:37:16Z","updated_at":"2026-06-22T08:37:16Z","ticket_id":1008,"author_type":"customer","author_id":null,"author_name":"Marco Jackson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2588,"created_at":"2026-06-22T18:31:16Z","updated_at":"2026-06-22T18:31:16Z","ticket_id":1008,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":790527,"content_type":"application/pdf"}]},{"id":2589,"created_at":"2026-06-22T22:48:16Z","updated_at":"2026-06-22T22:48:16Z","ticket_id":1008,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2590,"created_at":"2026-03-21T21:57:04Z","updated_at":"2026-03-21T21:57:04Z","ticket_id":1009,"author_type":"customer","author_id":null,"author_name":"Rosa Schneider","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2591,"created_at":"2026-04-25T18:18:38Z","updated_at":"2026-04-25T18:18:38Z","ticket_id":1010,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2592,"created_at":"2026-04-25T23:02:38Z","updated_at":"2026-04-25T23:02:38Z","ticket_id":1010,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2593,"created_at":"2026-04-26T12:33:38Z","updated_at":"2026-04-26T12:33:38Z","ticket_id":1010,"author_type":"system","author_id":null,"author_name":"Olivia Kim","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2594,"created_at":"2026-05-29T13:42:50Z","updated_at":"2026-05-29T13:42:50Z","ticket_id":1011,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2595,"created_at":"2026-05-29T23:29:50Z","updated_at":"2026-05-29T23:29:50Z","ticket_id":1011,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2596,"created_at":"2026-05-30T02:27:50Z","updated_at":"2026-05-30T02:27:50Z","ticket_id":1011,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2597,"created_at":"2026-05-30T12:05:50Z","updated_at":"2026-05-30T12:05:50Z","ticket_id":1011,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2598,"created_at":"2026-05-26T16:38:37Z","updated_at":"2026-05-26T16:38:37Z","ticket_id":1012,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2599,"created_at":"2026-05-19T14:10:50Z","updated_at":"2026-05-19T14:10:50Z","ticket_id":1013,"author_type":"customer","author_id":null,"author_name":"Camila Sato","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2600,"created_at":"2026-05-19T22:13:50Z","updated_at":"2026-05-19T22:13:50Z","ticket_id":1013,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":2601,"created_at":"2026-05-20T17:24:50Z","updated_at":"2026-05-20T17:24:50Z","ticket_id":1013,"author_type":"customer","author_id":null,"author_name":"Camila Sato","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2602,"created_at":"2026-05-21T01:18:50Z","updated_at":"2026-05-21T01:18:50Z","ticket_id":1013,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2603,"created_at":"2026-05-21T04:35:50Z","updated_at":"2026-05-21T04:35:50Z","ticket_id":1013,"author_type":"customer","author_id":null,"author_name":"Camila Sato","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2604,"created_at":"2026-06-19T11:47:50Z","updated_at":"2026-06-19T11:47:50Z","ticket_id":1014,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2605,"created_at":"2026-06-19T23:12:50Z","updated_at":"2026-06-19T23:12:50Z","ticket_id":1014,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2606,"created_at":"2026-04-04T19:52:30Z","updated_at":"2026-04-04T19:52:30Z","ticket_id":1015,"author_type":"customer","author_id":null,"author_name":"Sam Martinez","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2607,"created_at":"2026-04-05T07:27:30Z","updated_at":"2026-04-05T07:27:30Z","ticket_id":1015,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2608,"created_at":"2026-04-05T19:52:30Z","updated_at":"2026-04-05T19:52:30Z","ticket_id":1015,"author_type":"customer","author_id":null,"author_name":"Sam Martinez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2609,"created_at":"2026-05-16T11:43:45Z","updated_at":"2026-05-16T11:43:45Z","ticket_id":1016,"author_type":"customer","author_id":null,"author_name":"Liam Schneider","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2610,"created_at":"2026-05-16T17:59:45Z","updated_at":"2026-05-16T17:59:45Z","ticket_id":1016,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":2611,"created_at":"2026-05-24T04:18:07Z","updated_at":"2026-05-24T04:18:07Z","ticket_id":1017,"author_type":"customer","author_id":null,"author_name":"Sinead Davis","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2612,"created_at":"2026-06-10T14:13:32Z","updated_at":"2026-06-10T14:13:32Z","ticket_id":1018,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2613,"created_at":"2026-04-07T22:23:40Z","updated_at":"2026-04-07T22:23:40Z","ticket_id":1019,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2614,"created_at":"2026-05-29T14:52:35Z","updated_at":"2026-05-29T14:52:35Z","ticket_id":1020,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2615,"created_at":"2026-05-29T18:25:35Z","updated_at":"2026-05-29T18:25:35Z","ticket_id":1020,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2616,"created_at":"2026-05-30T07:43:35Z","updated_at":"2026-05-30T07:43:35Z","ticket_id":1020,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2617,"created_at":"2026-05-30T17:36:35Z","updated_at":"2026-05-30T17:36:35Z","ticket_id":1020,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2618,"created_at":"2026-08-19T03:27:52Z","updated_at":"2026-08-19T03:27:52Z","ticket_id":1021,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[]},{"id":2619,"created_at":"2026-08-19T21:47:52Z","updated_at":"2026-08-19T21:47:52Z","ticket_id":1021,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2620,"created_at":"2026-08-20T16:48:52Z","updated_at":"2026-08-20T16:48:52Z","ticket_id":1021,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"invoice.pdf","size":486216,"content_type":"image/png"}]},{"id":2621,"created_at":"2026-03-10T09:02:14Z","updated_at":"2026-03-10T09:02:14Z","ticket_id":1022,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[]},{"id":2622,"created_at":"2026-03-10T15:46:14Z","updated_at":"2026-03-10T15:46:14Z","ticket_id":1022,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2623,"created_at":"2026-03-11T02:25:14Z","updated_at":"2026-03-11T02:25:14Z","ticket_id":1022,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2624,"created_at":"2026-03-11T07:39:14Z","updated_at":"2026-03-11T07:39:14Z","ticket_id":1022,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":409457,"content_type":"application/pdf"}]},{"id":2625,"created_at":"2026-03-12T00:43:14Z","updated_at":"2026-03-12T00:43:14Z","ticket_id":1022,"author_type":"customer","author_id":null,"author_name":"System","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2626,"created_at":"2026-03-26T10:59:10Z","updated_at":"2026-03-26T10:59:10Z","ticket_id":1023,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2627,"created_at":"2026-03-28T12:41:10Z","updated_at":"2026-03-28T12:41:10Z","ticket_id":1024,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2628,"created_at":"2026-04-14T05:22:18Z","updated_at":"2026-04-14T05:22:18Z","ticket_id":1025,"author_type":"customer","author_id":null,"author_name":"Ava Perez","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2629,"created_at":"2026-04-24T22:00:37Z","updated_at":"2026-04-24T22:00:37Z","ticket_id":1026,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2630,"created_at":"2026-04-25T01:12:37Z","updated_at":"2026-04-25T01:12:37Z","ticket_id":1026,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":2631,"created_at":"2026-05-23T20:08:16Z","updated_at":"2026-05-23T20:08:16Z","ticket_id":1027,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2632,"created_at":"2026-05-24T00:14:16Z","updated_at":"2026-05-24T00:14:16Z","ticket_id":1027,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2633,"created_at":"2026-05-24T00:42:16Z","updated_at":"2026-05-24T00:42:16Z","ticket_id":1027,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2634,"created_at":"2026-05-24T13:38:16Z","updated_at":"2026-05-24T13:38:16Z","ticket_id":1027,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":139967,"content_type":"application/pdf"}]},{"id":2635,"created_at":"2026-03-16T04:02:03Z","updated_at":"2026-03-16T04:02:03Z","ticket_id":1028,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2636,"created_at":"2026-03-16T05:29:03Z","updated_at":"2026-03-16T05:29:03Z","ticket_id":1028,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"screenshot.png","size":756633,"content_type":"text/plain"}]},{"id":2637,"created_at":"2026-03-16T05:44:03Z","updated_at":"2026-03-16T05:44:03Z","ticket_id":1028,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2638,"created_at":"2026-08-27T08:15:56Z","updated_at":"2026-08-27T08:15:56Z","ticket_id":1029,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2639,"created_at":"2026-04-27T14:05:57Z","updated_at":"2026-04-27T14:05:57Z","ticket_id":1030,"author_type":"customer","author_id":null,"author_name":"Max Pereira","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2640,"created_at":"2026-04-18T22:01:20Z","updated_at":"2026-04-18T22:01:20Z","ticket_id":1031,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2641,"created_at":"2026-04-19T03:26:20Z","updated_at":"2026-04-19T03:26:20Z","ticket_id":1031,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2642,"created_at":"2026-07-25T04:03:39Z","updated_at":"2026-07-25T04:03:39Z","ticket_id":1032,"author_type":"customer","author_id":null,"author_name":"Alice Martinez","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2643,"created_at":"2026-06-02T13:00:37Z","updated_at":"2026-06-02T13:00:37Z","ticket_id":1033,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":639806,"content_type":"text/plain"}]},{"id":2644,"created_at":"2026-06-03T02:55:37Z","updated_at":"2026-06-03T02:55:37Z","ticket_id":1033,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2645,"created_at":"2026-06-03T14:40:37Z","updated_at":"2026-06-03T14:40:37Z","ticket_id":1033,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2646,"created_at":"2026-06-04T06:03:37Z","updated_at":"2026-06-04T06:03:37Z","ticket_id":1033,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2647,"created_at":"2026-08-28T15:19:49Z","updated_at":"2026-08-28T15:19:49Z","ticket_id":1034,"author_type":"customer","author_id":null,"author_name":"Emma Wilson","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2648,"created_at":"2026-08-28T16:34:49Z","updated_at":"2026-08-28T16:34:49Z","ticket_id":1034,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2649,"created_at":"2026-08-29T10:41:49Z","updated_at":"2026-08-29T10:41:49Z","ticket_id":1034,"author_type":"customer","author_id":null,"author_name":"Emma Wilson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2650,"created_at":"2026-03-09T06:13:41Z","updated_at":"2026-03-09T06:13:41Z","ticket_id":1035,"author_type":"customer","author_id":null,"author_name":"Lucas Carter","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2651,"created_at":"2026-03-09T13:37:41Z","updated_at":"2026-03-09T13:37:41Z","ticket_id":1035,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2652,"created_at":"2026-03-10T02:37:41Z","updated_at":"2026-03-10T02:37:41Z","ticket_id":1035,"author_type":"customer","author_id":null,"author_name":"Lucas Carter","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2653,"created_at":"2026-03-10T19:56:41Z","updated_at":"2026-03-10T19:56:41Z","ticket_id":1035,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2654,"created_at":"2026-08-10T00:32:59Z","updated_at":"2026-08-10T00:32:59Z","ticket_id":1036,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2655,"created_at":"2026-08-10T04:53:59Z","updated_at":"2026-08-10T04:53:59Z","ticket_id":1036,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"invoice.pdf","size":82577,"content_type":"text/csv"}]},{"id":2656,"created_at":"2026-08-10T17:55:59Z","updated_at":"2026-08-10T17:55:59Z","ticket_id":1036,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2657,"created_at":"2026-08-10T22:05:59Z","updated_at":"2026-08-10T22:05:59Z","ticket_id":1036,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2658,"created_at":"2026-08-11T16:26:59Z","updated_at":"2026-08-11T16:26:59Z","ticket_id":1036,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":443863,"content_type":"text/plain"}]},{"id":2659,"created_at":"2026-08-11T20:21:59Z","updated_at":"2026-08-11T20:21:59Z","ticket_id":1036,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":340295,"content_type":"application/pdf"}]},{"id":2660,"created_at":"2026-04-19T18:51:44Z","updated_at":"2026-04-19T18:51:44Z","ticket_id":1037,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":109958,"content_type":"text/csv"}]},{"id":2661,"created_at":"2026-04-19T21:52:44Z","updated_at":"2026-04-19T21:52:44Z","ticket_id":1037,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2662,"created_at":"2026-03-07T23:25:28Z","updated_at":"2026-03-07T23:25:28Z","ticket_id":1038,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2663,"created_at":"2026-03-08T10:36:28Z","updated_at":"2026-03-08T10:36:28Z","ticket_id":1038,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2664,"created_at":"2026-03-09T05:58:28Z","updated_at":"2026-03-09T05:58:28Z","ticket_id":1038,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2665,"created_at":"2026-03-09T14:46:28Z","updated_at":"2026-03-09T14:46:28Z","ticket_id":1038,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2666,"created_at":"2026-04-14T21:33:14Z","updated_at":"2026-04-14T21:33:14Z","ticket_id":1039,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2667,"created_at":"2026-06-02T01:11:28Z","updated_at":"2026-06-02T01:11:28Z","ticket_id":1040,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2668,"created_at":"2026-06-02T14:38:28Z","updated_at":"2026-06-02T14:38:28Z","ticket_id":1040,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2669,"created_at":"2026-06-02T21:17:28Z","updated_at":"2026-06-02T21:17:28Z","ticket_id":1040,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2670,"created_at":"2026-08-16T11:42:40Z","updated_at":"2026-08-16T11:42:40Z","ticket_id":1041,"author_type":"customer","author_id":null,"author_name":"Mateo Stewart","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2671,"created_at":"2026-08-16T14:24:40Z","updated_at":"2026-08-16T14:24:40Z","ticket_id":1041,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":421921,"content_type":"text/csv"}]},{"id":2672,"created_at":"2026-04-30T21:33:26Z","updated_at":"2026-04-30T21:33:26Z","ticket_id":1042,"author_type":"customer","author_id":null,"author_name":"Zoe Lopez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2673,"created_at":"2026-05-01T07:59:26Z","updated_at":"2026-05-01T07:59:26Z","ticket_id":1042,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2674,"created_at":"2026-05-01T13:08:26Z","updated_at":"2026-05-01T13:08:26Z","ticket_id":1042,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2675,"created_at":"2026-05-02T06:51:26Z","updated_at":"2026-05-02T06:51:26Z","ticket_id":1042,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2676,"created_at":"2026-05-02T13:44:26Z","updated_at":"2026-05-02T13:44:26Z","ticket_id":1042,"author_type":"customer","author_id":null,"author_name":"Zoe Lopez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"invoice.pdf","size":148236,"content_type":"application/pdf"}]},{"id":2677,"created_at":"2026-05-02T22:40:26Z","updated_at":"2026-05-02T22:40:26Z","ticket_id":1042,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2678,"created_at":"2026-03-29T05:08:40Z","updated_at":"2026-03-29T05:08:40Z","ticket_id":1043,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2679,"created_at":"2026-03-29T22:13:40Z","updated_at":"2026-03-29T22:13:40Z","ticket_id":1043,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2680,"created_at":"2026-03-30T16:25:40Z","updated_at":"2026-03-30T16:25:40Z","ticket_id":1043,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2681,"created_at":"2026-03-31T01:21:40Z","updated_at":"2026-03-31T01:21:40Z","ticket_id":1043,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"screenshot.png","size":410964,"content_type":"image/png"}]},{"id":2682,"created_at":"2026-03-14T06:30:51Z","updated_at":"2026-03-14T06:30:51Z","ticket_id":1044,"author_type":"customer","author_id":null,"author_name":"Facundo Green","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2683,"created_at":"2026-03-14T08:57:51Z","updated_at":"2026-03-14T08:57:51Z","ticket_id":1044,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2684,"created_at":"2026-07-12T03:10:16Z","updated_at":"2026-07-12T03:10:16Z","ticket_id":1045,"author_type":"customer","author_id":null,"author_name":"Felix King","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2685,"created_at":"2026-07-12T17:35:16Z","updated_at":"2026-07-12T17:35:16Z","ticket_id":1045,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"screenshot.png","size":157859,"content_type":"image/png"}]},{"id":2686,"created_at":"2026-07-12T23:11:16Z","updated_at":"2026-07-12T23:11:16Z","ticket_id":1045,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2687,"created_at":"2026-04-07T04:59:56Z","updated_at":"2026-04-07T04:59:56Z","ticket_id":1046,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2688,"created_at":"2026-08-31T08:22:34Z","updated_at":"2026-08-31T08:22:34Z","ticket_id":1047,"author_type":"customer","author_id":null,"author_name":"Youssef Khan","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2689,"created_at":"2026-08-31T14:02:34Z","updated_at":"2026-08-31T14:02:34Z","ticket_id":1047,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2690,"created_at":"2026-09-01T00:59:34Z","updated_at":"2026-09-01T00:59:34Z","ticket_id":1047,"author_type":"customer","author_id":null,"author_name":"System","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":258431,"content_type":"application/pdf"}]},{"id":2691,"created_at":"2026-09-01T10:46:34Z","updated_at":"2026-09-01T10:46:34Z","ticket_id":1047,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2692,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1047,"author_type":"customer","author_id":null,"author_name":"Youssef Khan","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2693,"created_at":"2026-03-08T23:16:14Z","updated_at":"2026-03-08T23:16:14Z","ticket_id":1048,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"Not urgent, just wanted to flag it. This started happening after the last update.","internal":false,"attachments":[]},{"id":2694,"created_at":"2026-07-21T22:43:58Z","updated_at":"2026-07-21T22:43:58Z","ticket_id":1049,"author_type":"customer","author_id":null,"author_name":"Noah Stewart","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2695,"created_at":"2026-07-22T07:52:58Z","updated_at":"2026-07-22T07:52:58Z","ticket_id":1049,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2696,"created_at":"2026-07-22T15:34:58Z","updated_at":"2026-07-22T15:34:58Z","ticket_id":1049,"author_type":"customer","author_id":null,"author_name":"Noah Stewart","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2697,"created_at":"2026-08-13T11:43:05Z","updated_at":"2026-08-13T11:43:05Z","ticket_id":1050,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2698,"created_at":"2026-08-14T06:24:05Z","updated_at":"2026-08-14T06:24:05Z","ticket_id":1050,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2699,"created_at":"2026-08-15T02:02:05Z","updated_at":"2026-08-15T02:02:05Z","ticket_id":1050,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2700,"created_at":"2026-08-15T15:46:05Z","updated_at":"2026-08-15T15:46:05Z","ticket_id":1050,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2701,"created_at":"2026-06-25T21:49:27Z","updated_at":"2026-06-25T21:49:27Z","ticket_id":1051,"author_type":"customer","author_id":null,"author_name":"Rosa Schneider","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2702,"created_at":"2026-08-18T12:45:16Z","updated_at":"2026-08-18T12:45:16Z","ticket_id":1052,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2703,"created_at":"2026-08-19T07:40:16Z","updated_at":"2026-08-19T07:40:16Z","ticket_id":1052,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2704,"created_at":"2026-08-19T10:11:16Z","updated_at":"2026-08-19T10:11:16Z","ticket_id":1052,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2705,"created_at":"2026-03-12T12:50:38Z","updated_at":"2026-03-12T12:50:38Z","ticket_id":1053,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":894578,"content_type":"text/csv"}]},{"id":2706,"created_at":"2026-08-14T09:40:39Z","updated_at":"2026-08-14T09:40:39Z","ticket_id":1054,"author_type":"customer","author_id":null,"author_name":"Noah Collins","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2707,"created_at":"2026-08-15T04:09:39Z","updated_at":"2026-08-15T04:09:39Z","ticket_id":1054,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2708,"created_at":"2026-03-19T19:32:03Z","updated_at":"2026-03-19T19:32:03Z","ticket_id":1055,"author_type":"customer","author_id":null,"author_name":"Nora Martinez","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2709,"created_at":"2026-03-20T07:50:03Z","updated_at":"2026-03-20T07:50:03Z","ticket_id":1055,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2710,"created_at":"2026-03-20T09:09:03Z","updated_at":"2026-03-20T09:09:03Z","ticket_id":1055,"author_type":"customer","author_id":null,"author_name":"Nora Martinez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2711,"created_at":"2026-03-20T11:00:03Z","updated_at":"2026-03-20T11:00:03Z","ticket_id":1055,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2712,"created_at":"2026-03-20T17:06:03Z","updated_at":"2026-03-20T17:06:03Z","ticket_id":1055,"author_type":"customer","author_id":null,"author_name":"Nora Martinez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"invoice.pdf","size":874977,"content_type":"text/plain"}]},{"id":2713,"created_at":"2026-03-20T17:27:03Z","updated_at":"2026-03-20T17:27:03Z","ticket_id":1055,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2714,"created_at":"2026-05-22T10:23:35Z","updated_at":"2026-05-22T10:23:35Z","ticket_id":1056,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2715,"created_at":"2026-05-22T14:33:35Z","updated_at":"2026-05-22T14:33:35Z","ticket_id":1056,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2716,"created_at":"2026-05-23T09:26:35Z","updated_at":"2026-05-23T09:26:35Z","ticket_id":1056,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"log.txt","size":669283,"content_type":"application/pdf"}]},{"id":2717,"created_at":"2026-06-28T17:57:31Z","updated_at":"2026-06-28T17:57:31Z","ticket_id":1057,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2718,"created_at":"2026-04-05T17:45:46Z","updated_at":"2026-04-05T17:45:46Z","ticket_id":1058,"author_type":"customer","author_id":null,"author_name":"Ivy Ferrari","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":2719,"created_at":"2026-03-21T00:29:58Z","updated_at":"2026-03-21T00:29:58Z","ticket_id":1059,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":2720,"created_at":"2026-03-21T11:08:58Z","updated_at":"2026-03-21T11:08:58Z","ticket_id":1059,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2721,"created_at":"2026-05-01T09:34:17Z","updated_at":"2026-05-01T09:34:17Z","ticket_id":1060,"author_type":"customer","author_id":null,"author_name":"Isabella Campbell","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2722,"created_at":"2026-05-01T14:26:17Z","updated_at":"2026-05-01T14:26:17Z","ticket_id":1060,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2723,"created_at":"2026-04-12T07:41:05Z","updated_at":"2026-04-12T07:41:05Z","ticket_id":1061,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2724,"created_at":"2026-04-12T10:25:05Z","updated_at":"2026-04-12T10:25:05Z","ticket_id":1061,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2725,"created_at":"2026-04-20T19:23:20Z","updated_at":"2026-04-20T19:23:20Z","ticket_id":1062,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2726,"created_at":"2026-05-12T00:02:42Z","updated_at":"2026-05-12T00:02:42Z","ticket_id":1063,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2727,"created_at":"2026-05-12T03:08:20Z","updated_at":"2026-05-12T03:08:20Z","ticket_id":1064,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":2728,"created_at":"2026-08-07T16:28:11Z","updated_at":"2026-08-07T16:28:11Z","ticket_id":1065,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2729,"created_at":"2026-08-08T08:50:11Z","updated_at":"2026-08-08T08:50:11Z","ticket_id":1065,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2730,"created_at":"2026-08-08T14:39:11Z","updated_at":"2026-08-08T14:39:11Z","ticket_id":1065,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2731,"created_at":"2026-08-09T09:41:11Z","updated_at":"2026-08-09T09:41:11Z","ticket_id":1065,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":473268,"content_type":"application/pdf"}]},{"id":2732,"created_at":"2026-08-09T17:48:11Z","updated_at":"2026-08-09T17:48:11Z","ticket_id":1065,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2733,"created_at":"2026-08-13T04:33:49Z","updated_at":"2026-08-13T04:33:49Z","ticket_id":1066,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2734,"created_at":"2026-09-01T01:56:13Z","updated_at":"2026-09-01T01:56:13Z","ticket_id":1067,"author_type":"customer","author_id":null,"author_name":"Bram Tran","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":457880,"content_type":"text/csv"}]},{"id":2735,"created_at":"2026-05-02T11:15:17Z","updated_at":"2026-05-02T11:15:17Z","ticket_id":1068,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2736,"created_at":"2026-07-07T00:30:30Z","updated_at":"2026-07-07T00:30:30Z","ticket_id":1069,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2737,"created_at":"2026-07-07T02:26:30Z","updated_at":"2026-07-07T02:26:30Z","ticket_id":1069,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2738,"created_at":"2026-03-06T05:17:15Z","updated_at":"2026-03-06T05:17:15Z","ticket_id":1070,"author_type":"customer","author_id":null,"author_name":"Emilia Phillips","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2739,"created_at":"2026-06-24T00:58:09Z","updated_at":"2026-06-24T00:58:09Z","ticket_id":1071,"author_type":"customer","author_id":null,"author_name":"Henry Turner","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2740,"created_at":"2026-06-24T18:51:09Z","updated_at":"2026-06-24T18:51:09Z","ticket_id":1071,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2741,"created_at":"2026-03-08T15:31:45Z","updated_at":"2026-03-08T15:31:45Z","ticket_id":1072,"author_type":"customer","author_id":null,"author_name":"Hugo Turner","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2742,"created_at":"2026-07-28T08:58:33Z","updated_at":"2026-07-28T08:58:33Z","ticket_id":1073,"author_type":"customer","author_id":null,"author_name":"Nicolas Fischer","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2743,"created_at":"2026-07-28T12:42:33Z","updated_at":"2026-07-28T12:42:33Z","ticket_id":1073,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2744,"created_at":"2026-07-28T17:12:33Z","updated_at":"2026-07-28T17:12:33Z","ticket_id":1073,"author_type":"customer","author_id":null,"author_name":"Nicolas Fischer","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2745,"created_at":"2026-07-29T06:42:33Z","updated_at":"2026-07-29T06:42:33Z","ticket_id":1073,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2746,"created_at":"2026-07-29T19:06:33Z","updated_at":"2026-07-29T19:06:33Z","ticket_id":1073,"author_type":"customer","author_id":null,"author_name":"Nicolas Fischer","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2747,"created_at":"2026-04-21T03:49:57Z","updated_at":"2026-04-21T03:49:57Z","ticket_id":1074,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"invoice.pdf","size":478361,"content_type":"text/plain"}]},{"id":2748,"created_at":"2026-04-21T14:14:57Z","updated_at":"2026-04-21T14:14:57Z","ticket_id":1074,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"screenshot.png","size":475415,"content_type":"text/csv"}]},{"id":2749,"created_at":"2026-04-21T17:10:57Z","updated_at":"2026-04-21T17:10:57Z","ticket_id":1074,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2750,"created_at":"2026-04-21T22:26:57Z","updated_at":"2026-04-21T22:26:57Z","ticket_id":1074,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2751,"created_at":"2026-04-16T15:06:34Z","updated_at":"2026-04-16T15:06:34Z","ticket_id":1075,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2752,"created_at":"2026-07-14T10:54:03Z","updated_at":"2026-07-14T10:54:03Z","ticket_id":1076,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2753,"created_at":"2026-07-15T05:39:03Z","updated_at":"2026-07-15T05:39:03Z","ticket_id":1076,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2754,"created_at":"2026-07-16T01:00:03Z","updated_at":"2026-07-16T01:00:03Z","ticket_id":1076,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2755,"created_at":"2026-03-17T09:09:49Z","updated_at":"2026-03-17T09:09:49Z","ticket_id":1077,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2756,"created_at":"2026-03-17T20:17:49Z","updated_at":"2026-03-17T20:17:49Z","ticket_id":1077,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2757,"created_at":"2026-03-18T10:35:49Z","updated_at":"2026-03-18T10:35:49Z","ticket_id":1077,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2758,"created_at":"2026-03-18T17:47:49Z","updated_at":"2026-03-18T17:47:49Z","ticket_id":1077,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2759,"created_at":"2026-03-18T23:19:49Z","updated_at":"2026-03-18T23:19:49Z","ticket_id":1077,"author_type":"system","author_id":null,"author_name":"Youssef Turner","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"log.txt","size":62223,"content_type":"text/plain"}]},{"id":2760,"created_at":"2026-03-19T04:10:49Z","updated_at":"2026-03-19T04:10:49Z","ticket_id":1077,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2761,"created_at":"2026-07-16T20:32:45Z","updated_at":"2026-07-16T20:32:45Z","ticket_id":1078,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"This started happening after the last update. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2762,"created_at":"2026-07-17T10:32:45Z","updated_at":"2026-07-17T10:32:45Z","ticket_id":1078,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[{"name":"invoice.pdf","size":756390,"content_type":"application/pdf"}]},{"id":2763,"created_at":"2026-07-18T02:01:45Z","updated_at":"2026-07-18T02:01:45Z","ticket_id":1078,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":2764,"created_at":"2026-07-18T13:25:45Z","updated_at":"2026-07-18T13:25:45Z","ticket_id":1078,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2765,"created_at":"2026-07-19T00:54:45Z","updated_at":"2026-07-19T00:54:45Z","ticket_id":1078,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2766,"created_at":"2026-07-19T13:23:45Z","updated_at":"2026-07-19T13:23:45Z","ticket_id":1078,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2767,"created_at":"2026-07-23T11:44:16Z","updated_at":"2026-07-23T11:44:16Z","ticket_id":1079,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"export.csv","size":857694,"content_type":"image/png"}]},{"id":2768,"created_at":"2026-07-23T14:39:16Z","updated_at":"2026-07-23T14:39:16Z","ticket_id":1079,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":2769,"created_at":"2026-07-24T02:15:16Z","updated_at":"2026-07-24T02:15:16Z","ticket_id":1079,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":2770,"created_at":"2026-03-18T16:12:36Z","updated_at":"2026-03-18T16:12:36Z","ticket_id":1080,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2771,"created_at":"2026-03-18T18:12:36Z","updated_at":"2026-03-18T18:12:36Z","ticket_id":1080,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2772,"created_at":"2026-03-19T04:12:36Z","updated_at":"2026-03-19T04:12:36Z","ticket_id":1080,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2773,"created_at":"2026-04-24T03:18:39Z","updated_at":"2026-04-24T03:18:39Z","ticket_id":1081,"author_type":"customer","author_id":null,"author_name":"Ivy Lefebvre","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2774,"created_at":"2026-04-24T08:35:39Z","updated_at":"2026-04-24T08:35:39Z","ticket_id":1081,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2775,"created_at":"2026-04-24T23:28:39Z","updated_at":"2026-04-24T23:28:39Z","ticket_id":1081,"author_type":"customer","author_id":null,"author_name":"Ivy Lefebvre","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2776,"created_at":"2026-04-10T05:04:05Z","updated_at":"2026-04-10T05:04:05Z","ticket_id":1082,"author_type":"customer","author_id":null,"author_name":"Lucas Carter","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2777,"created_at":"2026-04-10T05:53:05Z","updated_at":"2026-04-10T05:53:05Z","ticket_id":1082,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2778,"created_at":"2026-04-10T22:22:05Z","updated_at":"2026-04-10T22:22:05Z","ticket_id":1082,"author_type":"customer","author_id":null,"author_name":"Lucas Carter","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2779,"created_at":"2026-04-11T07:05:05Z","updated_at":"2026-04-11T07:05:05Z","ticket_id":1082,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2780,"created_at":"2026-04-11T18:30:05Z","updated_at":"2026-04-11T18:30:05Z","ticket_id":1082,"author_type":"customer","author_id":null,"author_name":"Lucas Carter","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2781,"created_at":"2026-04-11T19:02:05Z","updated_at":"2026-04-11T19:02:05Z","ticket_id":1082,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2782,"created_at":"2026-06-12T23:17:09Z","updated_at":"2026-06-12T23:17:09Z","ticket_id":1083,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2783,"created_at":"2026-06-13T01:12:09Z","updated_at":"2026-06-13T01:12:09Z","ticket_id":1083,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2784,"created_at":"2026-06-13T02:01:09Z","updated_at":"2026-06-13T02:01:09Z","ticket_id":1083,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2785,"created_at":"2026-06-13T16:57:09Z","updated_at":"2026-06-13T16:57:09Z","ticket_id":1083,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2786,"created_at":"2026-08-05T20:49:20Z","updated_at":"2026-08-05T20:49:20Z","ticket_id":1084,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2787,"created_at":"2026-08-06T00:38:20Z","updated_at":"2026-08-06T00:38:20Z","ticket_id":1084,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2788,"created_at":"2026-08-06T07:33:20Z","updated_at":"2026-08-06T07:33:20Z","ticket_id":1084,"author_type":"customer","author_id":null,"author_name":"System","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2789,"created_at":"2026-08-06T13:52:20Z","updated_at":"2026-08-06T13:52:20Z","ticket_id":1084,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2790,"created_at":"2026-08-06T17:40:20Z","updated_at":"2026-08-06T17:40:20Z","ticket_id":1084,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2791,"created_at":"2026-06-06T13:41:17Z","updated_at":"2026-06-06T13:41:17Z","ticket_id":1085,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2792,"created_at":"2026-06-06T23:43:17Z","updated_at":"2026-06-06T23:43:17Z","ticket_id":1085,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2793,"created_at":"2026-06-07T04:06:17Z","updated_at":"2026-06-07T04:06:17Z","ticket_id":1085,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"log.txt","size":229118,"content_type":"application/pdf"}]},{"id":2794,"created_at":"2026-06-07T07:13:17Z","updated_at":"2026-06-07T07:13:17Z","ticket_id":1085,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2795,"created_at":"2026-08-11T17:29:59Z","updated_at":"2026-08-11T17:29:59Z","ticket_id":1086,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2796,"created_at":"2026-08-11T18:42:59Z","updated_at":"2026-08-11T18:42:59Z","ticket_id":1086,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2797,"created_at":"2026-08-09T06:43:34Z","updated_at":"2026-08-09T06:43:34Z","ticket_id":1087,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2798,"created_at":"2026-05-07T08:50:51Z","updated_at":"2026-05-07T08:50:51Z","ticket_id":1088,"author_type":"customer","author_id":null,"author_name":"Youssef Evans","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2799,"created_at":"2026-05-07T11:20:51Z","updated_at":"2026-05-07T11:20:51Z","ticket_id":1088,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2800,"created_at":"2026-05-07T18:08:51Z","updated_at":"2026-05-07T18:08:51Z","ticket_id":1088,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2801,"created_at":"2026-05-07T20:54:51Z","updated_at":"2026-05-07T20:54:51Z","ticket_id":1088,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2802,"created_at":"2026-08-05T12:02:47Z","updated_at":"2026-08-05T12:02:47Z","ticket_id":1089,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2803,"created_at":"2026-03-08T06:07:18Z","updated_at":"2026-03-08T06:07:18Z","ticket_id":1090,"author_type":"customer","author_id":null,"author_name":"Noah Anderson","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2804,"created_at":"2026-04-18T06:03:29Z","updated_at":"2026-04-18T06:03:29Z","ticket_id":1091,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"This started happening after the last update. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2805,"created_at":"2026-04-18T20:41:29Z","updated_at":"2026-04-18T20:41:29Z","ticket_id":1091,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2806,"created_at":"2026-04-19T10:36:29Z","updated_at":"2026-04-19T10:36:29Z","ticket_id":1091,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2807,"created_at":"2026-04-19T15:34:29Z","updated_at":"2026-04-19T15:34:29Z","ticket_id":1091,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2808,"created_at":"2026-04-01T11:51:04Z","updated_at":"2026-04-01T11:51:04Z","ticket_id":1092,"author_type":"customer","author_id":null,"author_name":"Sam Anderson","body":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2809,"created_at":"2026-04-01T15:26:04Z","updated_at":"2026-04-01T15:26:04Z","ticket_id":1092,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2810,"created_at":"2026-04-01T23:24:04Z","updated_at":"2026-04-01T23:24:04Z","ticket_id":1092,"author_type":"customer","author_id":null,"author_name":"Sam Anderson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2811,"created_at":"2026-06-27T14:32:38Z","updated_at":"2026-06-27T14:32:38Z","ticket_id":1093,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2812,"created_at":"2026-06-28T01:19:38Z","updated_at":"2026-06-28T01:19:38Z","ticket_id":1093,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2813,"created_at":"2026-06-28T07:57:38Z","updated_at":"2026-06-28T07:57:38Z","ticket_id":1093,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2814,"created_at":"2026-07-30T20:17:12Z","updated_at":"2026-07-30T20:17:12Z","ticket_id":1094,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2815,"created_at":"2026-03-31T08:30:53Z","updated_at":"2026-03-31T08:30:53Z","ticket_id":1095,"author_type":"customer","author_id":null,"author_name":"Rafael Muller","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2816,"created_at":"2026-03-31T09:11:53Z","updated_at":"2026-03-31T09:11:53Z","ticket_id":1095,"author_type":"system","author_id":null,"author_name":"Rafael Muller","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2817,"created_at":"2026-04-01T03:30:53Z","updated_at":"2026-04-01T03:30:53Z","ticket_id":1095,"author_type":"customer","author_id":null,"author_name":"Rafael Muller","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2818,"created_at":"2026-04-01T08:42:53Z","updated_at":"2026-04-01T08:42:53Z","ticket_id":1095,"author_type":"customer","author_id":null,"author_name":"Rafael Muller","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2819,"created_at":"2026-06-24T20:23:10Z","updated_at":"2026-06-24T20:23:10Z","ticket_id":1096,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"screenshot.png","size":181041,"content_type":"image/png"}]},{"id":2820,"created_at":"2026-05-12T18:02:42Z","updated_at":"2026-05-12T18:02:42Z","ticket_id":1097,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2821,"created_at":"2026-05-28T17:59:31Z","updated_at":"2026-05-28T17:59:31Z","ticket_id":1098,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2822,"created_at":"2026-07-21T00:30:46Z","updated_at":"2026-07-21T00:30:46Z","ticket_id":1099,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"export.csv","size":885215,"content_type":"application/pdf"}]},{"id":2823,"created_at":"2026-07-21T18:16:46Z","updated_at":"2026-07-21T18:16:46Z","ticket_id":1099,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2824,"created_at":"2026-07-21T20:38:46Z","updated_at":"2026-07-21T20:38:46Z","ticket_id":1099,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2825,"created_at":"2026-07-03T01:06:51Z","updated_at":"2026-07-03T01:06:51Z","ticket_id":1100,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2826,"created_at":"2026-05-09T18:28:38Z","updated_at":"2026-05-09T18:28:38Z","ticket_id":1101,"author_type":"customer","author_id":null,"author_name":"Clara Wilson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2827,"created_at":"2026-05-10T14:25:38Z","updated_at":"2026-05-10T14:25:38Z","ticket_id":1101,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"log.txt","size":201809,"content_type":"application/pdf"}]},{"id":2828,"created_at":"2026-04-03T02:37:03Z","updated_at":"2026-04-03T02:37:03Z","ticket_id":1102,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2829,"created_at":"2026-04-19T03:50:30Z","updated_at":"2026-04-19T03:50:30Z","ticket_id":1103,"author_type":"customer","author_id":null,"author_name":"Lucia Tanaka","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2830,"created_at":"2026-04-19T15:42:30Z","updated_at":"2026-04-19T15:42:30Z","ticket_id":1103,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2831,"created_at":"2026-04-20T09:12:30Z","updated_at":"2026-04-20T09:12:30Z","ticket_id":1103,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2832,"created_at":"2026-04-20T13:52:30Z","updated_at":"2026-04-20T13:52:30Z","ticket_id":1103,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2833,"created_at":"2026-04-20T22:34:30Z","updated_at":"2026-04-20T22:34:30Z","ticket_id":1103,"author_type":"customer","author_id":null,"author_name":"Lucia Tanaka","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2834,"created_at":"2026-04-21T03:06:30Z","updated_at":"2026-04-21T03:06:30Z","ticket_id":1103,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2835,"created_at":"2026-03-08T01:05:05Z","updated_at":"2026-03-08T01:05:05Z","ticket_id":1104,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Is there a workaround in the meantime? This started happening after the last update.","internal":false,"attachments":[]},{"id":2836,"created_at":"2026-04-13T05:53:57Z","updated_at":"2026-04-13T05:53:57Z","ticket_id":1105,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2837,"created_at":"2026-04-13T08:57:57Z","updated_at":"2026-04-13T08:57:57Z","ticket_id":1105,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2838,"created_at":"2026-04-14T04:05:57Z","updated_at":"2026-04-14T04:05:57Z","ticket_id":1105,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2839,"created_at":"2026-04-14T06:12:57Z","updated_at":"2026-04-14T06:12:57Z","ticket_id":1105,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2840,"created_at":"2026-04-15T01:15:57Z","updated_at":"2026-04-15T01:15:57Z","ticket_id":1105,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":2841,"created_at":"2026-04-08T21:14:51Z","updated_at":"2026-04-08T21:14:51Z","ticket_id":1106,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2842,"created_at":"2026-05-25T08:48:09Z","updated_at":"2026-05-25T08:48:09Z","ticket_id":1107,"author_type":"customer","author_id":null,"author_name":"Daniel Wright","body":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2843,"created_at":"2026-05-25T10:43:09Z","updated_at":"2026-05-25T10:43:09Z","ticket_id":1107,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2844,"created_at":"2026-06-30T06:45:59Z","updated_at":"2026-06-30T06:45:59Z","ticket_id":1108,"author_type":"customer","author_id":null,"author_name":"Rosa Campbell","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2845,"created_at":"2026-05-24T04:11:37Z","updated_at":"2026-05-24T04:11:37Z","ticket_id":1109,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2846,"created_at":"2026-05-24T06:21:37Z","updated_at":"2026-05-24T06:21:37Z","ticket_id":1109,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2847,"created_at":"2026-05-24T14:37:37Z","updated_at":"2026-05-24T14:37:37Z","ticket_id":1109,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2848,"created_at":"2026-08-22T21:01:55Z","updated_at":"2026-08-22T21:01:55Z","ticket_id":1110,"author_type":"customer","author_id":null,"author_name":"Max Turner","body":"Here are the steps to reproduce it. This started happening after the last update.","internal":false,"attachments":[]},{"id":2849,"created_at":"2026-08-22T23:44:55Z","updated_at":"2026-08-22T23:44:55Z","ticket_id":1110,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":2850,"created_at":"2026-08-23T02:11:55Z","updated_at":"2026-08-23T02:11:55Z","ticket_id":1110,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"screenshot.png","size":883821,"content_type":"image/png"}]},{"id":2851,"created_at":"2026-08-23T09:08:55Z","updated_at":"2026-08-23T09:08:55Z","ticket_id":1110,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2852,"created_at":"2026-08-23T14:44:55Z","updated_at":"2026-08-23T14:44:55Z","ticket_id":1110,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2853,"created_at":"2026-05-20T09:35:40Z","updated_at":"2026-05-20T09:35:40Z","ticket_id":1111,"author_type":"customer","author_id":null,"author_name":"Kenji Torres","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2854,"created_at":"2026-03-06T08:24:46Z","updated_at":"2026-03-06T08:24:46Z","ticket_id":1112,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2855,"created_at":"2026-03-06T12:43:46Z","updated_at":"2026-03-06T12:43:46Z","ticket_id":1112,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":2856,"created_at":"2026-03-07T02:37:46Z","updated_at":"2026-03-07T02:37:46Z","ticket_id":1112,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":324836,"content_type":"text/plain"}]},{"id":2857,"created_at":"2026-03-07T09:25:46Z","updated_at":"2026-03-07T09:25:46Z","ticket_id":1112,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2858,"created_at":"2026-05-18T06:01:11Z","updated_at":"2026-05-18T06:01:11Z","ticket_id":1113,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2859,"created_at":"2026-05-18T17:57:11Z","updated_at":"2026-05-18T17:57:11Z","ticket_id":1113,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2860,"created_at":"2026-05-18T18:08:11Z","updated_at":"2026-05-18T18:08:11Z","ticket_id":1113,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2861,"created_at":"2026-06-24T04:16:25Z","updated_at":"2026-06-24T04:16:25Z","ticket_id":1114,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2862,"created_at":"2026-06-24T11:59:25Z","updated_at":"2026-06-24T11:59:25Z","ticket_id":1114,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2863,"created_at":"2026-06-11T20:24:32Z","updated_at":"2026-06-11T20:24:32Z","ticket_id":1115,"author_type":"customer","author_id":null,"author_name":"Grace Ferrari","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2864,"created_at":"2026-06-11T22:47:32Z","updated_at":"2026-06-11T22:47:32Z","ticket_id":1115,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2865,"created_at":"2026-06-11T23:22:32Z","updated_at":"2026-06-11T23:22:32Z","ticket_id":1115,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2866,"created_at":"2026-06-12T12:11:32Z","updated_at":"2026-06-12T12:11:32Z","ticket_id":1115,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2867,"created_at":"2026-06-12T22:31:32Z","updated_at":"2026-06-12T22:31:32Z","ticket_id":1115,"author_type":"customer","author_id":null,"author_name":"Grace Ferrari","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2868,"created_at":"2026-06-13T04:03:32Z","updated_at":"2026-06-13T04:03:32Z","ticket_id":1115,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2869,"created_at":"2026-06-12T00:30:00Z","updated_at":"2026-06-12T00:30:00Z","ticket_id":1116,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"screenshot.png","size":440279,"content_type":"image/png"}]},{"id":2870,"created_at":"2026-06-26T18:20:18Z","updated_at":"2026-06-26T18:20:18Z","ticket_id":1117,"author_type":"customer","author_id":null,"author_name":"Anouk Tanaka","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2871,"created_at":"2026-08-31T07:36:59Z","updated_at":"2026-08-31T07:36:59Z","ticket_id":1118,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2872,"created_at":"2026-08-31T21:53:59Z","updated_at":"2026-08-31T21:53:59Z","ticket_id":1118,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2873,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1118,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2874,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1118,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2875,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1118,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2876,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1118,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2877,"created_at":"2026-05-29T20:46:46Z","updated_at":"2026-05-29T20:46:46Z","ticket_id":1119,"author_type":"customer","author_id":null,"author_name":"Youssef Wilson","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2878,"created_at":"2026-06-02T21:58:29Z","updated_at":"2026-06-02T21:58:29Z","ticket_id":1120,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":590513,"content_type":"application/pdf"}]},{"id":2879,"created_at":"2026-06-03T06:01:29Z","updated_at":"2026-06-03T06:01:29Z","ticket_id":1120,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2880,"created_at":"2026-06-03T10:15:29Z","updated_at":"2026-06-03T10:15:29Z","ticket_id":1120,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2881,"created_at":"2026-06-04T05:19:29Z","updated_at":"2026-06-04T05:19:29Z","ticket_id":1120,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[{"name":"screenshot.png","size":736147,"content_type":"image/png"}]},{"id":2882,"created_at":"2026-06-04T14:42:29Z","updated_at":"2026-06-04T14:42:29Z","ticket_id":1120,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2883,"created_at":"2026-04-19T06:28:34Z","updated_at":"2026-04-19T06:28:34Z","ticket_id":1121,"author_type":"customer","author_id":null,"author_name":"Camila Kim","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2884,"created_at":"2026-07-27T00:28:15Z","updated_at":"2026-07-27T00:28:15Z","ticket_id":1122,"author_type":"customer","author_id":null,"author_name":"Oscar Baker","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2885,"created_at":"2026-07-27T11:44:15Z","updated_at":"2026-07-27T11:44:15Z","ticket_id":1122,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":2886,"created_at":"2026-07-27T11:58:15Z","updated_at":"2026-07-27T11:58:15Z","ticket_id":1122,"author_type":"customer","author_id":null,"author_name":"Oscar Baker","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2887,"created_at":"2026-07-28T05:31:15Z","updated_at":"2026-07-28T05:31:15Z","ticket_id":1122,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2888,"created_at":"2026-05-03T16:43:38Z","updated_at":"2026-05-03T16:43:38Z","ticket_id":1123,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2889,"created_at":"2026-05-03T19:07:38Z","updated_at":"2026-05-03T19:07:38Z","ticket_id":1123,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2890,"created_at":"2026-05-03T22:58:38Z","updated_at":"2026-05-03T22:58:38Z","ticket_id":1123,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":2891,"created_at":"2026-05-04T15:20:38Z","updated_at":"2026-05-04T15:20:38Z","ticket_id":1123,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2892,"created_at":"2026-05-31T02:40:40Z","updated_at":"2026-05-31T02:40:40Z","ticket_id":1124,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":215792,"content_type":"image/png"}]},{"id":2893,"created_at":"2026-03-11T18:33:31Z","updated_at":"2026-03-11T18:33:31Z","ticket_id":1125,"author_type":"customer","author_id":null,"author_name":"Anouk White","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2894,"created_at":"2026-03-12T08:30:31Z","updated_at":"2026-03-12T08:30:31Z","ticket_id":1125,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2895,"created_at":"2026-03-12T19:31:31Z","updated_at":"2026-03-12T19:31:31Z","ticket_id":1125,"author_type":"customer","author_id":null,"author_name":"Anouk White","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2896,"created_at":"2026-03-13T07:22:31Z","updated_at":"2026-03-13T07:22:31Z","ticket_id":1125,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2897,"created_at":"2026-03-29T08:46:09Z","updated_at":"2026-03-29T08:46:09Z","ticket_id":1126,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2898,"created_at":"2026-06-12T03:12:27Z","updated_at":"2026-06-12T03:12:27Z","ticket_id":1127,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2899,"created_at":"2026-06-12T12:36:27Z","updated_at":"2026-06-12T12:36:27Z","ticket_id":1127,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2900,"created_at":"2026-06-13T07:23:27Z","updated_at":"2026-06-13T07:23:27Z","ticket_id":1127,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2901,"created_at":"2026-03-24T04:52:35Z","updated_at":"2026-03-24T04:52:35Z","ticket_id":1128,"author_type":"customer","author_id":null,"author_name":"Marco Taylor","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"log.txt","size":516997,"content_type":"application/pdf"}]},{"id":2902,"created_at":"2026-07-09T19:40:51Z","updated_at":"2026-07-09T19:40:51Z","ticket_id":1129,"author_type":"customer","author_id":null,"author_name":"Yuki Ferrari","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":2903,"created_at":"2026-07-10T08:42:51Z","updated_at":"2026-07-10T08:42:51Z","ticket_id":1129,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":415136,"content_type":"image/png"}]},{"id":2904,"created_at":"2026-06-25T06:33:26Z","updated_at":"2026-06-25T06:33:26Z","ticket_id":1130,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2905,"created_at":"2026-06-02T08:16:56Z","updated_at":"2026-06-02T08:16:56Z","ticket_id":1131,"author_type":"customer","author_id":null,"author_name":"Lucas Sanchez","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2906,"created_at":"2026-06-02T08:41:56Z","updated_at":"2026-06-02T08:41:56Z","ticket_id":1131,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[{"name":"log.txt","size":639206,"content_type":"application/pdf"}]},{"id":2907,"created_at":"2026-05-12T13:15:45Z","updated_at":"2026-05-12T13:15:45Z","ticket_id":1132,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2908,"created_at":"2026-08-27T03:09:50Z","updated_at":"2026-08-27T03:09:50Z","ticket_id":1133,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2909,"created_at":"2026-08-27T15:31:50Z","updated_at":"2026-08-27T15:31:50Z","ticket_id":1133,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"export.csv","size":106529,"content_type":"application/pdf"}]},{"id":2910,"created_at":"2026-05-27T19:50:25Z","updated_at":"2026-05-27T19:50:25Z","ticket_id":1134,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2911,"created_at":"2026-05-28T14:45:25Z","updated_at":"2026-05-28T14:45:25Z","ticket_id":1134,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2912,"created_at":"2026-05-28T18:01:25Z","updated_at":"2026-05-28T18:01:25Z","ticket_id":1134,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2913,"created_at":"2026-03-28T10:40:44Z","updated_at":"2026-03-28T10:40:44Z","ticket_id":1135,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2914,"created_at":"2026-03-19T01:26:38Z","updated_at":"2026-03-19T01:26:38Z","ticket_id":1136,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2915,"created_at":"2026-06-07T00:00:07Z","updated_at":"2026-06-07T00:00:07Z","ticket_id":1137,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2916,"created_at":"2026-08-30T23:46:44Z","updated_at":"2026-08-30T23:46:44Z","ticket_id":1138,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2917,"created_at":"2026-05-26T12:03:50Z","updated_at":"2026-05-26T12:03:50Z","ticket_id":1139,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"export.csv","size":785009,"content_type":"image/png"}]},{"id":2918,"created_at":"2026-05-26T15:33:50Z","updated_at":"2026-05-26T15:33:50Z","ticket_id":1139,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2919,"created_at":"2026-07-21T19:41:26Z","updated_at":"2026-07-21T19:41:26Z","ticket_id":1140,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2920,"created_at":"2026-07-22T05:21:26Z","updated_at":"2026-07-22T05:21:26Z","ticket_id":1140,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2921,"created_at":"2026-05-11T11:38:22Z","updated_at":"2026-05-11T11:38:22Z","ticket_id":1141,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"export.csv","size":721306,"content_type":"text/csv"}]},{"id":2922,"created_at":"2026-05-12T03:53:22Z","updated_at":"2026-05-12T03:53:22Z","ticket_id":1141,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[{"name":"screenshot.png","size":432371,"content_type":"application/pdf"}]},{"id":2923,"created_at":"2026-05-12T06:55:22Z","updated_at":"2026-05-12T06:55:22Z","ticket_id":1141,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2924,"created_at":"2026-05-12T14:49:22Z","updated_at":"2026-05-12T14:49:22Z","ticket_id":1141,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2925,"created_at":"2026-03-30T11:12:59Z","updated_at":"2026-03-30T11:12:59Z","ticket_id":1142,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2926,"created_at":"2026-07-11T17:20:55Z","updated_at":"2026-07-11T17:20:55Z","ticket_id":1143,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2927,"created_at":"2026-07-12T06:31:55Z","updated_at":"2026-07-12T06:31:55Z","ticket_id":1143,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2928,"created_at":"2026-07-12T07:03:55Z","updated_at":"2026-07-12T07:03:55Z","ticket_id":1143,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2929,"created_at":"2026-04-15T07:27:50Z","updated_at":"2026-04-15T07:27:50Z","ticket_id":1144,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2930,"created_at":"2026-04-15T22:33:50Z","updated_at":"2026-04-15T22:33:50Z","ticket_id":1144,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2931,"created_at":"2026-04-15T23:22:50Z","updated_at":"2026-04-15T23:22:50Z","ticket_id":1144,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2932,"created_at":"2026-04-16T12:11:50Z","updated_at":"2026-04-16T12:11:50Z","ticket_id":1144,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":2933,"created_at":"2026-07-21T11:09:06Z","updated_at":"2026-07-21T11:09:06Z","ticket_id":1145,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":2934,"created_at":"2026-07-21T23:21:06Z","updated_at":"2026-07-21T23:21:06Z","ticket_id":1145,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2935,"created_at":"2026-08-20T16:47:54Z","updated_at":"2026-08-20T16:47:54Z","ticket_id":1146,"author_type":"customer","author_id":null,"author_name":"Mikkel Roberts","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"invoice.pdf","size":26661,"content_type":"text/csv"}]},{"id":2936,"created_at":"2026-08-20T18:48:54Z","updated_at":"2026-08-20T18:48:54Z","ticket_id":1146,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2937,"created_at":"2026-08-20T23:35:54Z","updated_at":"2026-08-20T23:35:54Z","ticket_id":1146,"author_type":"customer","author_id":null,"author_name":"Mikkel Roberts","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2938,"created_at":"2026-08-11T06:20:23Z","updated_at":"2026-08-11T06:20:23Z","ticket_id":1147,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":407418,"content_type":"application/pdf"}]},{"id":2939,"created_at":"2026-06-29T10:29:37Z","updated_at":"2026-06-29T10:29:37Z","ticket_id":1148,"author_type":"customer","author_id":null,"author_name":"Lucia Russo","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2940,"created_at":"2026-06-29T18:23:37Z","updated_at":"2026-06-29T18:23:37Z","ticket_id":1148,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2941,"created_at":"2026-06-29T18:33:37Z","updated_at":"2026-06-29T18:33:37Z","ticket_id":1148,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2942,"created_at":"2026-08-20T14:21:47Z","updated_at":"2026-08-20T14:21:47Z","ticket_id":1149,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2943,"created_at":"2026-08-20T21:49:47Z","updated_at":"2026-08-20T21:49:47Z","ticket_id":1149,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2944,"created_at":"2026-08-20T22:36:47Z","updated_at":"2026-08-20T22:36:47Z","ticket_id":1149,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2945,"created_at":"2026-06-28T22:11:23Z","updated_at":"2026-06-28T22:11:23Z","ticket_id":1150,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2946,"created_at":"2026-06-29T04:09:23Z","updated_at":"2026-06-29T04:09:23Z","ticket_id":1150,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2947,"created_at":"2026-06-29T04:48:23Z","updated_at":"2026-06-29T04:48:23Z","ticket_id":1150,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2948,"created_at":"2026-06-29T05:49:23Z","updated_at":"2026-06-29T05:49:23Z","ticket_id":1150,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2949,"created_at":"2026-07-20T09:38:23Z","updated_at":"2026-07-20T09:38:23Z","ticket_id":1151,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2950,"created_at":"2026-07-20T10:00:23Z","updated_at":"2026-07-20T10:00:23Z","ticket_id":1151,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2951,"created_at":"2026-04-28T18:17:18Z","updated_at":"2026-04-28T18:17:18Z","ticket_id":1152,"author_type":"customer","author_id":null,"author_name":"Bram Tran","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2952,"created_at":"2026-04-29T04:54:18Z","updated_at":"2026-04-29T04:54:18Z","ticket_id":1152,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":2953,"created_at":"2026-04-29T13:53:18Z","updated_at":"2026-04-29T13:53:18Z","ticket_id":1152,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2954,"created_at":"2026-03-27T13:52:46Z","updated_at":"2026-03-27T13:52:46Z","ticket_id":1153,"author_type":"customer","author_id":null,"author_name":"Lucas Sanchez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2955,"created_at":"2026-03-28T01:04:46Z","updated_at":"2026-03-28T01:04:46Z","ticket_id":1153,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2956,"created_at":"2026-03-28T05:28:46Z","updated_at":"2026-03-28T05:28:46Z","ticket_id":1153,"author_type":"customer","author_id":null,"author_name":"Lucas Sanchez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2957,"created_at":"2026-05-29T06:23:01Z","updated_at":"2026-05-29T06:23:01Z","ticket_id":1154,"author_type":"customer","author_id":null,"author_name":"Clara Okafor","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2958,"created_at":"2026-05-29T19:00:01Z","updated_at":"2026-05-29T19:00:01Z","ticket_id":1154,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2959,"created_at":"2026-06-28T21:46:59Z","updated_at":"2026-06-28T21:46:59Z","ticket_id":1155,"author_type":"customer","author_id":null,"author_name":"Henry Schneider","body":"Let me know if you need screenshots. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2960,"created_at":"2026-08-12T04:00:19Z","updated_at":"2026-08-12T04:00:19Z","ticket_id":1156,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":2961,"created_at":"2026-08-12T17:10:19Z","updated_at":"2026-08-12T17:10:19Z","ticket_id":1156,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2962,"created_at":"2026-08-12T18:13:19Z","updated_at":"2026-08-12T18:13:19Z","ticket_id":1156,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":13344,"content_type":"text/plain"}]},{"id":2963,"created_at":"2026-08-13T01:26:19Z","updated_at":"2026-08-13T01:26:19Z","ticket_id":1156,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2964,"created_at":"2026-08-13T14:24:19Z","updated_at":"2026-08-13T14:24:19Z","ticket_id":1156,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2965,"created_at":"2026-08-10T06:06:07Z","updated_at":"2026-08-10T06:06:07Z","ticket_id":1157,"author_type":"customer","author_id":null,"author_name":"Ingrid Khan","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":2966,"created_at":"2026-08-10T21:19:07Z","updated_at":"2026-08-10T21:19:07Z","ticket_id":1157,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":2967,"created_at":"2026-07-30T08:08:45Z","updated_at":"2026-07-30T08:08:45Z","ticket_id":1158,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":190170,"content_type":"image/png"}]},{"id":2968,"created_at":"2026-08-29T00:14:26Z","updated_at":"2026-08-29T00:14:26Z","ticket_id":1159,"author_type":"customer","author_id":null,"author_name":"Nina Okafor","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2969,"created_at":"2026-08-29T00:42:26Z","updated_at":"2026-08-29T00:42:26Z","ticket_id":1159,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":2970,"created_at":"2026-08-10T09:35:24Z","updated_at":"2026-08-10T09:35:24Z","ticket_id":1160,"author_type":"customer","author_id":null,"author_name":"Felix Perez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":2971,"created_at":"2026-08-10T23:13:24Z","updated_at":"2026-08-10T23:13:24Z","ticket_id":1160,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2972,"created_at":"2026-08-11T01:09:24Z","updated_at":"2026-08-11T01:09:24Z","ticket_id":1160,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":2973,"created_at":"2026-03-12T18:51:20Z","updated_at":"2026-03-12T18:51:20Z","ticket_id":1161,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":639326,"content_type":"text/csv"}]},{"id":2974,"created_at":"2026-06-01T15:58:43Z","updated_at":"2026-06-01T15:58:43Z","ticket_id":1162,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2975,"created_at":"2026-06-02T01:48:43Z","updated_at":"2026-06-02T01:48:43Z","ticket_id":1162,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2976,"created_at":"2026-04-06T22:28:33Z","updated_at":"2026-04-06T22:28:33Z","ticket_id":1163,"author_type":"customer","author_id":null,"author_name":"Alice Brown","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"invoice.pdf","size":86908,"content_type":"text/csv"}]},{"id":2977,"created_at":"2026-04-07T02:57:33Z","updated_at":"2026-04-07T02:57:33Z","ticket_id":1163,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":2978,"created_at":"2026-04-07T20:19:33Z","updated_at":"2026-04-07T20:19:33Z","ticket_id":1163,"author_type":"customer","author_id":null,"author_name":"Alice Brown","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":2979,"created_at":"2026-04-08T02:06:33Z","updated_at":"2026-04-08T02:06:33Z","ticket_id":1163,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2980,"created_at":"2026-04-11T00:18:11Z","updated_at":"2026-04-11T00:18:11Z","ticket_id":1164,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":2981,"created_at":"2026-07-17T12:47:20Z","updated_at":"2026-07-17T12:47:20Z","ticket_id":1165,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":2982,"created_at":"2026-07-17T17:01:20Z","updated_at":"2026-07-17T17:01:20Z","ticket_id":1165,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":2983,"created_at":"2026-04-19T08:50:15Z","updated_at":"2026-04-19T08:50:15Z","ticket_id":1166,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2984,"created_at":"2026-04-19T13:12:15Z","updated_at":"2026-04-19T13:12:15Z","ticket_id":1166,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2985,"created_at":"2026-04-19T13:22:15Z","updated_at":"2026-04-19T13:22:15Z","ticket_id":1166,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2986,"created_at":"2026-05-08T13:24:15Z","updated_at":"2026-05-08T13:24:15Z","ticket_id":1167,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":2987,"created_at":"2026-05-09T07:31:15Z","updated_at":"2026-05-09T07:31:15Z","ticket_id":1167,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":2988,"created_at":"2026-06-10T05:11:21Z","updated_at":"2026-06-10T05:11:21Z","ticket_id":1168,"author_type":"customer","author_id":null,"author_name":"Clara Davis","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":2989,"created_at":"2026-06-10T21:21:21Z","updated_at":"2026-06-10T21:21:21Z","ticket_id":1168,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":2990,"created_at":"2026-06-11T11:13:21Z","updated_at":"2026-06-11T11:13:21Z","ticket_id":1168,"author_type":"customer","author_id":null,"author_name":"System","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":2991,"created_at":"2026-06-12T06:15:21Z","updated_at":"2026-06-12T06:15:21Z","ticket_id":1168,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":2992,"created_at":"2026-06-12T09:41:21Z","updated_at":"2026-06-12T09:41:21Z","ticket_id":1168,"author_type":"customer","author_id":null,"author_name":"Clara Davis","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"log.txt","size":628224,"content_type":"text/csv"}]},{"id":2993,"created_at":"2026-06-12T09:54:21Z","updated_at":"2026-06-12T09:54:21Z","ticket_id":1168,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":2994,"created_at":"2026-03-31T13:37:10Z","updated_at":"2026-03-31T13:37:10Z","ticket_id":1169,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":2995,"created_at":"2026-06-21T04:45:14Z","updated_at":"2026-06-21T04:45:14Z","ticket_id":1170,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":2996,"created_at":"2026-06-21T05:08:14Z","updated_at":"2026-06-21T05:08:14Z","ticket_id":1170,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2997,"created_at":"2026-04-13T01:14:48Z","updated_at":"2026-04-13T01:14:48Z","ticket_id":1171,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":2998,"created_at":"2026-04-13T21:00:48Z","updated_at":"2026-04-13T21:00:48Z","ticket_id":1171,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":2999,"created_at":"2026-04-14T04:31:48Z","updated_at":"2026-04-14T04:31:48Z","ticket_id":1171,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3000,"created_at":"2026-05-15T00:58:11Z","updated_at":"2026-05-15T00:58:11Z","ticket_id":1172,"author_type":"customer","author_id":null,"author_name":"Leon Abebe","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3001,"created_at":"2026-07-20T13:14:13Z","updated_at":"2026-07-20T13:14:13Z","ticket_id":1173,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3002,"created_at":"2026-07-21T02:56:13Z","updated_at":"2026-07-21T02:56:13Z","ticket_id":1173,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3003,"created_at":"2026-07-21T07:17:13Z","updated_at":"2026-07-21T07:17:13Z","ticket_id":1173,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3004,"created_at":"2026-07-21T15:11:13Z","updated_at":"2026-07-21T15:11:13Z","ticket_id":1173,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3005,"created_at":"2026-06-30T21:38:28Z","updated_at":"2026-06-30T21:38:28Z","ticket_id":1174,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3006,"created_at":"2026-07-01T08:22:28Z","updated_at":"2026-07-01T08:22:28Z","ticket_id":1174,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3007,"created_at":"2026-07-01T17:02:28Z","updated_at":"2026-07-01T17:02:28Z","ticket_id":1174,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"export.csv","size":187597,"content_type":"image/png"}]},{"id":3008,"created_at":"2026-05-11T00:49:00Z","updated_at":"2026-05-11T00:49:00Z","ticket_id":1175,"author_type":"customer","author_id":null,"author_name":"Sven Weber","body":"Here are the steps to reproduce it. This started happening after the last update.","internal":false,"attachments":[]},{"id":3009,"created_at":"2026-05-22T02:19:56Z","updated_at":"2026-05-22T02:19:56Z","ticket_id":1176,"author_type":"customer","author_id":null,"author_name":"Alice Brown","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"log.txt","size":355664,"content_type":"text/plain"}]},{"id":3010,"created_at":"2026-05-22T05:27:56Z","updated_at":"2026-05-22T05:27:56Z","ticket_id":1176,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"invoice.pdf","size":216916,"content_type":"image/png"}]},{"id":3011,"created_at":"2026-05-22T08:14:56Z","updated_at":"2026-05-22T08:14:56Z","ticket_id":1176,"author_type":"customer","author_id":null,"author_name":"Alice Brown","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"log.txt","size":190455,"content_type":"image/png"}]},{"id":3012,"created_at":"2026-05-22T11:50:56Z","updated_at":"2026-05-22T11:50:56Z","ticket_id":1176,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3013,"created_at":"2026-04-23T19:40:02Z","updated_at":"2026-04-23T19:40:02Z","ticket_id":1177,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"screenshot.png","size":523371,"content_type":"image/png"}]},{"id":3014,"created_at":"2026-04-24T15:09:02Z","updated_at":"2026-04-24T15:09:02Z","ticket_id":1177,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3015,"created_at":"2026-04-25T02:40:02Z","updated_at":"2026-04-25T02:40:02Z","ticket_id":1177,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3016,"created_at":"2026-06-14T10:17:25Z","updated_at":"2026-06-14T10:17:25Z","ticket_id":1178,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":123825,"content_type":"image/png"}]},{"id":3017,"created_at":"2026-03-15T11:52:38Z","updated_at":"2026-03-15T11:52:38Z","ticket_id":1179,"author_type":"customer","author_id":null,"author_name":"Clara Wilson","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3018,"created_at":"2026-03-15T14:36:38Z","updated_at":"2026-03-15T14:36:38Z","ticket_id":1179,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3019,"created_at":"2026-03-15T18:13:38Z","updated_at":"2026-03-15T18:13:38Z","ticket_id":1179,"author_type":"customer","author_id":null,"author_name":"Clara Wilson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3020,"created_at":"2026-06-20T07:00:44Z","updated_at":"2026-06-20T07:00:44Z","ticket_id":1180,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3021,"created_at":"2026-07-31T16:30:17Z","updated_at":"2026-07-31T16:30:17Z","ticket_id":1181,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3022,"created_at":"2026-08-01T06:29:17Z","updated_at":"2026-08-01T06:29:17Z","ticket_id":1181,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":3023,"created_at":"2026-06-06T07:57:15Z","updated_at":"2026-06-06T07:57:15Z","ticket_id":1182,"author_type":"customer","author_id":null,"author_name":"Ravi Wilson","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3024,"created_at":"2026-06-06T13:31:15Z","updated_at":"2026-06-06T13:31:15Z","ticket_id":1182,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3025,"created_at":"2026-03-10T20:21:21Z","updated_at":"2026-03-10T20:21:21Z","ticket_id":1183,"author_type":"customer","author_id":null,"author_name":"Adrian Sanchez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3026,"created_at":"2026-03-11T03:56:21Z","updated_at":"2026-03-11T03:56:21Z","ticket_id":1183,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3027,"created_at":"2026-03-11T21:46:21Z","updated_at":"2026-03-11T21:46:21Z","ticket_id":1183,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3028,"created_at":"2026-03-12T03:02:21Z","updated_at":"2026-03-12T03:02:21Z","ticket_id":1183,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3029,"created_at":"2026-07-23T10:41:41Z","updated_at":"2026-07-23T10:41:41Z","ticket_id":1184,"author_type":"customer","author_id":null,"author_name":"Mateo Stewart","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":3030,"created_at":"2026-07-23T22:16:41Z","updated_at":"2026-07-23T22:16:41Z","ticket_id":1184,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":3031,"created_at":"2026-07-24T08:41:41Z","updated_at":"2026-07-24T08:41:41Z","ticket_id":1184,"author_type":"system","author_id":null,"author_name":"Mateo Stewart","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3032,"created_at":"2026-08-23T18:29:40Z","updated_at":"2026-08-23T18:29:40Z","ticket_id":1185,"author_type":"customer","author_id":null,"author_name":"Facundo Green","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"invoice.pdf","size":529463,"content_type":"application/pdf"}]},{"id":3033,"created_at":"2026-08-24T12:04:40Z","updated_at":"2026-08-24T12:04:40Z","ticket_id":1185,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"log.txt","size":569399,"content_type":"image/png"}]},{"id":3034,"created_at":"2026-08-22T09:22:24Z","updated_at":"2026-08-22T09:22:24Z","ticket_id":1186,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3035,"created_at":"2026-08-22T16:00:24Z","updated_at":"2026-08-22T16:00:24Z","ticket_id":1186,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3036,"created_at":"2026-05-29T19:51:58Z","updated_at":"2026-05-29T19:51:58Z","ticket_id":1187,"author_type":"customer","author_id":null,"author_name":"Kenji Gonzalez","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3037,"created_at":"2026-07-05T13:34:57Z","updated_at":"2026-07-05T13:34:57Z","ticket_id":1188,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3038,"created_at":"2026-07-05T17:49:57Z","updated_at":"2026-07-05T17:49:57Z","ticket_id":1188,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3039,"created_at":"2026-07-12T23:28:22Z","updated_at":"2026-07-12T23:28:22Z","ticket_id":1189,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3040,"created_at":"2026-07-13T09:25:22Z","updated_at":"2026-07-13T09:25:22Z","ticket_id":1189,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3041,"created_at":"2026-08-30T18:28:46Z","updated_at":"2026-08-30T18:28:46Z","ticket_id":1190,"author_type":"customer","author_id":null,"author_name":"Sinead Davis","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3042,"created_at":"2026-08-31T05:51:46Z","updated_at":"2026-08-31T05:51:46Z","ticket_id":1190,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3043,"created_at":"2026-08-31T21:27:46Z","updated_at":"2026-08-31T21:27:46Z","ticket_id":1190,"author_type":"customer","author_id":null,"author_name":"Sinead Davis","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3044,"created_at":"2026-09-01T03:17:46Z","updated_at":"2026-09-01T03:17:46Z","ticket_id":1190,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3045,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1190,"author_type":"customer","author_id":null,"author_name":"Sinead Davis","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3046,"created_at":"2026-08-19T10:21:05Z","updated_at":"2026-08-19T10:21:05Z","ticket_id":1191,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3047,"created_at":"2026-05-19T03:23:56Z","updated_at":"2026-05-19T03:23:56Z","ticket_id":1192,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3048,"created_at":"2026-05-19T15:05:56Z","updated_at":"2026-05-19T15:05:56Z","ticket_id":1192,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3049,"created_at":"2026-05-19T17:49:56Z","updated_at":"2026-05-19T17:49:56Z","ticket_id":1192,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3050,"created_at":"2026-05-19T18:03:56Z","updated_at":"2026-05-19T18:03:56Z","ticket_id":1192,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3051,"created_at":"2026-05-19T20:46:56Z","updated_at":"2026-05-19T20:46:56Z","ticket_id":1192,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3052,"created_at":"2026-05-20T11:14:56Z","updated_at":"2026-05-20T11:14:56Z","ticket_id":1192,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":3053,"created_at":"2026-07-24T11:32:46Z","updated_at":"2026-07-24T11:32:46Z","ticket_id":1193,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3054,"created_at":"2026-07-25T02:10:46Z","updated_at":"2026-07-25T02:10:46Z","ticket_id":1193,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3055,"created_at":"2026-07-25T09:59:46Z","updated_at":"2026-07-25T09:59:46Z","ticket_id":1193,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3056,"created_at":"2026-05-05T19:27:24Z","updated_at":"2026-05-05T19:27:24Z","ticket_id":1194,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3057,"created_at":"2026-05-05T20:02:24Z","updated_at":"2026-05-05T20:02:24Z","ticket_id":1194,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":3058,"created_at":"2026-05-06T01:39:27Z","updated_at":"2026-05-06T01:39:27Z","ticket_id":1195,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3059,"created_at":"2026-05-06T19:53:27Z","updated_at":"2026-05-06T19:53:27Z","ticket_id":1195,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3060,"created_at":"2026-03-07T22:05:07Z","updated_at":"2026-03-07T22:05:07Z","ticket_id":1196,"author_type":"customer","author_id":null,"author_name":"Clara Stewart","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3061,"created_at":"2026-03-08T13:48:07Z","updated_at":"2026-03-08T13:48:07Z","ticket_id":1196,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"invoice.pdf","size":478917,"content_type":"text/csv"}]},{"id":3062,"created_at":"2026-03-09T09:17:07Z","updated_at":"2026-03-09T09:17:07Z","ticket_id":1196,"author_type":"customer","author_id":null,"author_name":"Clara Stewart","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"export.csv","size":364479,"content_type":"application/pdf"}]},{"id":3063,"created_at":"2026-03-09T23:11:07Z","updated_at":"2026-03-09T23:11:07Z","ticket_id":1196,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":3064,"created_at":"2026-03-10T18:41:07Z","updated_at":"2026-03-10T18:41:07Z","ticket_id":1196,"author_type":"customer","author_id":null,"author_name":"Clara Stewart","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3065,"created_at":"2026-07-01T22:22:47Z","updated_at":"2026-07-01T22:22:47Z","ticket_id":1197,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3066,"created_at":"2026-04-10T21:52:47Z","updated_at":"2026-04-10T21:52:47Z","ticket_id":1198,"author_type":"customer","author_id":null,"author_name":"Youssef Moore","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3067,"created_at":"2026-05-11T17:25:21Z","updated_at":"2026-05-11T17:25:21Z","ticket_id":1199,"author_type":"customer","author_id":null,"author_name":"Camila Kim","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3068,"created_at":"2026-05-11T21:13:21Z","updated_at":"2026-05-11T21:13:21Z","ticket_id":1199,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3069,"created_at":"2026-05-11T23:01:21Z","updated_at":"2026-05-11T23:01:21Z","ticket_id":1199,"author_type":"customer","author_id":null,"author_name":"Camila Kim","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3070,"created_at":"2026-05-12T00:58:21Z","updated_at":"2026-05-12T00:58:21Z","ticket_id":1199,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3071,"created_at":"2026-04-12T07:29:56Z","updated_at":"2026-04-12T07:29:56Z","ticket_id":1200,"author_type":"customer","author_id":null,"author_name":"Gabriel Park","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3072,"created_at":"2026-04-12T09:05:56Z","updated_at":"2026-04-12T09:05:56Z","ticket_id":1200,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3073,"created_at":"2026-04-12T13:03:56Z","updated_at":"2026-04-12T13:03:56Z","ticket_id":1200,"author_type":"customer","author_id":null,"author_name":"Gabriel Park","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3074,"created_at":"2026-04-13T02:35:56Z","updated_at":"2026-04-13T02:35:56Z","ticket_id":1200,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":775320,"content_type":"text/csv"}]},{"id":3075,"created_at":"2026-04-11T11:48:17Z","updated_at":"2026-04-11T11:48:17Z","ticket_id":1201,"author_type":"customer","author_id":null,"author_name":"Youssef Walker","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3076,"created_at":"2026-04-11T21:00:17Z","updated_at":"2026-04-11T21:00:17Z","ticket_id":1201,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":93408,"content_type":"application/pdf"}]},{"id":3077,"created_at":"2026-04-12T07:15:17Z","updated_at":"2026-04-12T07:15:17Z","ticket_id":1201,"author_type":"customer","author_id":null,"author_name":"Youssef Walker","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3078,"created_at":"2026-04-12T19:07:17Z","updated_at":"2026-04-12T19:07:17Z","ticket_id":1201,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3079,"created_at":"2026-07-04T12:47:48Z","updated_at":"2026-07-04T12:47:48Z","ticket_id":1202,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3080,"created_at":"2026-05-15T01:13:06Z","updated_at":"2026-05-15T01:13:06Z","ticket_id":1203,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"log.txt","size":59844,"content_type":"application/pdf"}]},{"id":3081,"created_at":"2026-05-15T02:34:06Z","updated_at":"2026-05-15T02:34:06Z","ticket_id":1203,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3082,"created_at":"2026-05-15T16:30:06Z","updated_at":"2026-05-15T16:30:06Z","ticket_id":1203,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3083,"created_at":"2026-07-04T03:38:28Z","updated_at":"2026-07-04T03:38:28Z","ticket_id":1204,"author_type":"customer","author_id":null,"author_name":"Anouk Murphy","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3084,"created_at":"2026-08-31T22:28:12Z","updated_at":"2026-08-31T22:28:12Z","ticket_id":1205,"author_type":"customer","author_id":null,"author_name":"Ingrid Moreau","body":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3085,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1205,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3086,"created_at":"2026-07-06T07:16:06Z","updated_at":"2026-07-06T07:16:06Z","ticket_id":1206,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3087,"created_at":"2026-07-06T22:09:06Z","updated_at":"2026-07-06T22:09:06Z","ticket_id":1206,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3088,"created_at":"2026-07-07T12:58:06Z","updated_at":"2026-07-07T12:58:06Z","ticket_id":1206,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"export.csv","size":545461,"content_type":"application/pdf"}]},{"id":3089,"created_at":"2026-07-08T02:33:06Z","updated_at":"2026-07-08T02:33:06Z","ticket_id":1206,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3090,"created_at":"2026-06-02T19:16:37Z","updated_at":"2026-06-02T19:16:37Z","ticket_id":1207,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3091,"created_at":"2026-06-03T09:01:37Z","updated_at":"2026-06-03T09:01:37Z","ticket_id":1207,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3092,"created_at":"2026-06-03T16:04:37Z","updated_at":"2026-06-03T16:04:37Z","ticket_id":1207,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3093,"created_at":"2026-06-04T01:22:37Z","updated_at":"2026-06-04T01:22:37Z","ticket_id":1207,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3094,"created_at":"2026-06-04T10:58:37Z","updated_at":"2026-06-04T10:58:37Z","ticket_id":1207,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3095,"created_at":"2026-08-13T03:34:05Z","updated_at":"2026-08-13T03:34:05Z","ticket_id":1208,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3096,"created_at":"2026-08-03T05:11:41Z","updated_at":"2026-08-03T05:11:41Z","ticket_id":1209,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3097,"created_at":"2026-08-03T05:50:41Z","updated_at":"2026-08-03T05:50:41Z","ticket_id":1209,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3098,"created_at":"2026-08-03T18:48:41Z","updated_at":"2026-08-03T18:48:41Z","ticket_id":1209,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3099,"created_at":"2026-08-04T13:30:41Z","updated_at":"2026-08-04T13:30:41Z","ticket_id":1209,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3100,"created_at":"2026-04-21T12:25:01Z","updated_at":"2026-04-21T12:25:01Z","ticket_id":1210,"author_type":"customer","author_id":null,"author_name":"Felix Dubois","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3101,"created_at":"2026-04-22T03:42:01Z","updated_at":"2026-04-22T03:42:01Z","ticket_id":1210,"author_type":"system","author_id":null,"author_name":"Felix Dubois","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3102,"created_at":"2026-04-22T20:11:01Z","updated_at":"2026-04-22T20:11:01Z","ticket_id":1210,"author_type":"customer","author_id":null,"author_name":"Felix Dubois","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3103,"created_at":"2026-04-23T08:26:01Z","updated_at":"2026-04-23T08:26:01Z","ticket_id":1210,"author_type":"system","author_id":null,"author_name":"Felix Dubois","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3104,"created_at":"2026-03-17T02:20:37Z","updated_at":"2026-03-17T02:20:37Z","ticket_id":1211,"author_type":"customer","author_id":null,"author_name":"Hannah Suzuki","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3105,"created_at":"2026-03-17T14:53:37Z","updated_at":"2026-03-17T14:53:37Z","ticket_id":1211,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3106,"created_at":"2026-06-17T09:10:20Z","updated_at":"2026-06-17T09:10:20Z","ticket_id":1212,"author_type":"customer","author_id":null,"author_name":"Joaquin Weber","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3107,"created_at":"2026-06-17T13:44:20Z","updated_at":"2026-06-17T13:44:20Z","ticket_id":1212,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3108,"created_at":"2026-06-18T02:57:20Z","updated_at":"2026-06-18T02:57:20Z","ticket_id":1212,"author_type":"system","author_id":null,"author_name":"Joaquin Weber","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3109,"created_at":"2026-03-05T20:40:04Z","updated_at":"2026-03-05T20:40:04Z","ticket_id":1213,"author_type":"customer","author_id":null,"author_name":"Gabriel Stewart","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3110,"created_at":"2026-07-26T21:11:39Z","updated_at":"2026-07-26T21:11:39Z","ticket_id":1214,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3111,"created_at":"2026-07-27T02:04:39Z","updated_at":"2026-07-27T02:04:39Z","ticket_id":1214,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"screenshot.png","size":84557,"content_type":"image/png"}]},{"id":3112,"created_at":"2026-07-27T19:55:39Z","updated_at":"2026-07-27T19:55:39Z","ticket_id":1214,"author_type":"customer","author_id":null,"author_name":"System","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3113,"created_at":"2026-07-27T22:10:39Z","updated_at":"2026-07-27T22:10:39Z","ticket_id":1214,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3114,"created_at":"2026-07-28T13:12:39Z","updated_at":"2026-07-28T13:12:39Z","ticket_id":1214,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3115,"created_at":"2026-07-28T18:28:39Z","updated_at":"2026-07-28T18:28:39Z","ticket_id":1214,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3116,"created_at":"2026-08-31T02:09:04Z","updated_at":"2026-08-31T02:09:04Z","ticket_id":1215,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3117,"created_at":"2026-08-31T19:12:04Z","updated_at":"2026-08-31T19:12:04Z","ticket_id":1215,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3118,"created_at":"2026-09-01T11:13:04Z","updated_at":"2026-09-01T11:13:04Z","ticket_id":1215,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3119,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1215,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3120,"created_at":"2026-06-12T20:56:11Z","updated_at":"2026-06-12T20:56:11Z","ticket_id":1216,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3121,"created_at":"2026-06-13T10:27:11Z","updated_at":"2026-06-13T10:27:11Z","ticket_id":1216,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3122,"created_at":"2026-06-13T11:03:11Z","updated_at":"2026-06-13T11:03:11Z","ticket_id":1216,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3123,"created_at":"2026-03-24T12:06:26Z","updated_at":"2026-03-24T12:06:26Z","ticket_id":1217,"author_type":"customer","author_id":null,"author_name":"Kenji Gonzalez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3124,"created_at":"2026-03-24T21:31:26Z","updated_at":"2026-03-24T21:31:26Z","ticket_id":1217,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3125,"created_at":"2026-07-17T02:19:04Z","updated_at":"2026-07-17T02:19:04Z","ticket_id":1218,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3126,"created_at":"2026-07-17T09:24:04Z","updated_at":"2026-07-17T09:24:04Z","ticket_id":1218,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3127,"created_at":"2026-07-17T11:04:04Z","updated_at":"2026-07-17T11:04:04Z","ticket_id":1218,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3128,"created_at":"2026-07-17T18:18:04Z","updated_at":"2026-07-17T18:18:04Z","ticket_id":1218,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3129,"created_at":"2026-05-01T04:44:26Z","updated_at":"2026-05-01T04:44:26Z","ticket_id":1219,"author_type":"customer","author_id":null,"author_name":"Rafael Clark","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3130,"created_at":"2026-05-01T15:36:26Z","updated_at":"2026-05-01T15:36:26Z","ticket_id":1219,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3131,"created_at":"2026-07-20T07:09:46Z","updated_at":"2026-07-20T07:09:46Z","ticket_id":1220,"author_type":"customer","author_id":null,"author_name":"Rosa Thomas","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3132,"created_at":"2026-07-20T14:43:46Z","updated_at":"2026-07-20T14:43:46Z","ticket_id":1220,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3133,"created_at":"2026-06-21T13:50:18Z","updated_at":"2026-06-21T13:50:18Z","ticket_id":1221,"author_type":"customer","author_id":null,"author_name":"Felix Perez","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3134,"created_at":"2026-03-22T22:46:24Z","updated_at":"2026-03-22T22:46:24Z","ticket_id":1222,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3135,"created_at":"2026-03-23T09:31:24Z","updated_at":"2026-03-23T09:31:24Z","ticket_id":1222,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3136,"created_at":"2026-03-23T11:00:24Z","updated_at":"2026-03-23T11:00:24Z","ticket_id":1222,"author_type":"customer","author_id":null,"author_name":"System","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3137,"created_at":"2026-03-23T17:46:24Z","updated_at":"2026-03-23T17:46:24Z","ticket_id":1222,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3138,"created_at":"2026-03-23T19:08:24Z","updated_at":"2026-03-23T19:08:24Z","ticket_id":1222,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"log.txt","size":797016,"content_type":"application/pdf"}]},{"id":3139,"created_at":"2026-03-23T20:22:24Z","updated_at":"2026-03-23T20:22:24Z","ticket_id":1222,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":826695,"content_type":"application/pdf"}]},{"id":3140,"created_at":"2026-05-12T10:59:35Z","updated_at":"2026-05-12T10:59:35Z","ticket_id":1223,"author_type":"customer","author_id":null,"author_name":"Felix King","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3141,"created_at":"2026-05-13T01:09:35Z","updated_at":"2026-05-13T01:09:35Z","ticket_id":1223,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3142,"created_at":"2026-05-13T05:14:35Z","updated_at":"2026-05-13T05:14:35Z","ticket_id":1223,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":true,"attachments":[{"name":"screenshot.png","size":123726,"content_type":"text/plain"}]},{"id":3143,"created_at":"2026-03-25T09:16:44Z","updated_at":"2026-03-25T09:16:44Z","ticket_id":1224,"author_type":"customer","author_id":null,"author_name":"Mikkel Roberts","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3144,"created_at":"2026-03-25T10:35:44Z","updated_at":"2026-03-25T10:35:44Z","ticket_id":1224,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3145,"created_at":"2026-03-14T05:56:37Z","updated_at":"2026-03-14T05:56:37Z","ticket_id":1225,"author_type":"customer","author_id":null,"author_name":"Kenji Torres","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3146,"created_at":"2026-04-29T02:09:46Z","updated_at":"2026-04-29T02:09:46Z","ticket_id":1226,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3147,"created_at":"2026-05-28T20:00:54Z","updated_at":"2026-05-28T20:00:54Z","ticket_id":1227,"author_type":"customer","author_id":null,"author_name":"Rosa Campbell","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3148,"created_at":"2026-05-29T01:07:54Z","updated_at":"2026-05-29T01:07:54Z","ticket_id":1227,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3149,"created_at":"2026-03-22T04:54:55Z","updated_at":"2026-03-22T04:54:55Z","ticket_id":1228,"author_type":"customer","author_id":null,"author_name":"Yuki Tran","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3150,"created_at":"2026-03-22T23:15:55Z","updated_at":"2026-03-22T23:15:55Z","ticket_id":1228,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3151,"created_at":"2026-04-27T18:46:12Z","updated_at":"2026-04-27T18:46:12Z","ticket_id":1229,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3152,"created_at":"2026-04-28T04:44:12Z","updated_at":"2026-04-28T04:44:12Z","ticket_id":1229,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3153,"created_at":"2026-04-28T19:53:12Z","updated_at":"2026-04-28T19:53:12Z","ticket_id":1229,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3154,"created_at":"2026-05-01T23:05:49Z","updated_at":"2026-05-01T23:05:49Z","ticket_id":1230,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3155,"created_at":"2026-04-24T18:16:56Z","updated_at":"2026-04-24T18:16:56Z","ticket_id":1231,"author_type":"customer","author_id":null,"author_name":"Rafael Adams","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"log.txt","size":787998,"content_type":"image/png"}]},{"id":3156,"created_at":"2026-04-24T22:08:56Z","updated_at":"2026-04-24T22:08:56Z","ticket_id":1231,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"screenshot.png","size":286378,"content_type":"text/csv"}]},{"id":3157,"created_at":"2026-07-02T03:58:00Z","updated_at":"2026-07-02T03:58:00Z","ticket_id":1232,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3158,"created_at":"2026-07-02T22:12:00Z","updated_at":"2026-07-02T22:12:00Z","ticket_id":1232,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3159,"created_at":"2026-06-18T22:48:59Z","updated_at":"2026-06-18T22:48:59Z","ticket_id":1233,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3160,"created_at":"2026-06-19T00:24:59Z","updated_at":"2026-06-19T00:24:59Z","ticket_id":1233,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3161,"created_at":"2026-04-29T22:15:42Z","updated_at":"2026-04-29T22:15:42Z","ticket_id":1234,"author_type":"customer","author_id":null,"author_name":"Nicolas Fischer","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3162,"created_at":"2026-04-30T09:16:42Z","updated_at":"2026-04-30T09:16:42Z","ticket_id":1234,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"screenshot.png","size":522832,"content_type":"text/plain"}]},{"id":3163,"created_at":"2026-05-27T08:48:16Z","updated_at":"2026-05-27T08:48:16Z","ticket_id":1235,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3164,"created_at":"2026-05-27T13:20:16Z","updated_at":"2026-05-27T13:20:16Z","ticket_id":1235,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3165,"created_at":"2026-05-09T13:12:53Z","updated_at":"2026-05-09T13:12:53Z","ticket_id":1236,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3166,"created_at":"2026-05-09T15:15:53Z","updated_at":"2026-05-09T15:15:53Z","ticket_id":1236,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":2944,"content_type":"text/plain"}]},{"id":3167,"created_at":"2026-07-31T21:58:24Z","updated_at":"2026-07-31T21:58:24Z","ticket_id":1237,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3168,"created_at":"2026-08-01T06:23:24Z","updated_at":"2026-08-01T06:23:24Z","ticket_id":1237,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":3169,"created_at":"2026-08-02T01:48:24Z","updated_at":"2026-08-02T01:48:24Z","ticket_id":1237,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3170,"created_at":"2026-08-02T08:51:24Z","updated_at":"2026-08-02T08:51:24Z","ticket_id":1237,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3171,"created_at":"2026-04-20T02:02:26Z","updated_at":"2026-04-20T02:02:26Z","ticket_id":1238,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3172,"created_at":"2026-04-20T06:28:26Z","updated_at":"2026-04-20T06:28:26Z","ticket_id":1238,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"log.txt","size":399266,"content_type":"text/csv"}]},{"id":3173,"created_at":"2026-04-20T13:11:59Z","updated_at":"2026-04-20T13:11:59Z","ticket_id":1239,"author_type":"customer","author_id":null,"author_name":"Henry Schneider","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3174,"created_at":"2026-04-21T01:09:59Z","updated_at":"2026-04-21T01:09:59Z","ticket_id":1239,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3175,"created_at":"2026-04-21T17:39:59Z","updated_at":"2026-04-21T17:39:59Z","ticket_id":1239,"author_type":"customer","author_id":null,"author_name":"Henry Schneider","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3176,"created_at":"2026-04-22T08:07:59Z","updated_at":"2026-04-22T08:07:59Z","ticket_id":1239,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3177,"created_at":"2026-04-22T20:08:59Z","updated_at":"2026-04-22T20:08:59Z","ticket_id":1239,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3178,"created_at":"2026-04-22T23:42:59Z","updated_at":"2026-04-22T23:42:59Z","ticket_id":1239,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3179,"created_at":"2026-05-16T01:11:16Z","updated_at":"2026-05-16T01:11:16Z","ticket_id":1240,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3180,"created_at":"2026-06-12T03:45:45Z","updated_at":"2026-06-12T03:45:45Z","ticket_id":1241,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3181,"created_at":"2026-06-12T06:31:45Z","updated_at":"2026-06-12T06:31:45Z","ticket_id":1241,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3182,"created_at":"2026-06-09T02:30:37Z","updated_at":"2026-06-09T02:30:37Z","ticket_id":1242,"author_type":"customer","author_id":null,"author_name":"Mateo Stewart","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3183,"created_at":"2026-06-09T07:15:37Z","updated_at":"2026-06-09T07:15:37Z","ticket_id":1242,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3184,"created_at":"2026-06-09T13:12:37Z","updated_at":"2026-06-09T13:12:37Z","ticket_id":1242,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3185,"created_at":"2026-06-09T20:11:37Z","updated_at":"2026-06-09T20:11:37Z","ticket_id":1242,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3186,"created_at":"2026-06-09T22:15:37Z","updated_at":"2026-06-09T22:15:37Z","ticket_id":1242,"author_type":"customer","author_id":null,"author_name":"Mateo Stewart","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":377065,"content_type":"text/plain"}]},{"id":3187,"created_at":"2026-06-17T13:00:27Z","updated_at":"2026-06-17T13:00:27Z","ticket_id":1243,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3188,"created_at":"2026-06-17T13:57:27Z","updated_at":"2026-06-17T13:57:27Z","ticket_id":1243,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3189,"created_at":"2026-06-17T22:36:27Z","updated_at":"2026-06-17T22:36:27Z","ticket_id":1243,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3190,"created_at":"2026-07-06T18:06:04Z","updated_at":"2026-07-06T18:06:04Z","ticket_id":1244,"author_type":"customer","author_id":null,"author_name":"Maya Turner","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3191,"created_at":"2026-07-07T07:43:04Z","updated_at":"2026-07-07T07:43:04Z","ticket_id":1244,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3192,"created_at":"2026-04-16T11:39:58Z","updated_at":"2026-04-16T11:39:58Z","ticket_id":1245,"author_type":"customer","author_id":null,"author_name":"Mateo Lopez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3193,"created_at":"2026-05-16T03:37:23Z","updated_at":"2026-05-16T03:37:23Z","ticket_id":1246,"author_type":"customer","author_id":null,"author_name":"Ravi Wilson","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3194,"created_at":"2026-07-13T18:00:55Z","updated_at":"2026-07-13T18:00:55Z","ticket_id":1247,"author_type":"customer","author_id":null,"author_name":"Kenji Gonzalez","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3195,"created_at":"2026-04-17T19:54:44Z","updated_at":"2026-04-17T19:54:44Z","ticket_id":1248,"author_type":"customer","author_id":null,"author_name":"Ivy Lefebvre","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3196,"created_at":"2026-05-13T07:41:19Z","updated_at":"2026-05-13T07:41:19Z","ticket_id":1249,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"invoice.pdf","size":97260,"content_type":"application/pdf"}]},{"id":3197,"created_at":"2026-05-14T01:29:19Z","updated_at":"2026-05-14T01:29:19Z","ticket_id":1249,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3198,"created_at":"2026-05-14T10:08:19Z","updated_at":"2026-05-14T10:08:19Z","ticket_id":1249,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3199,"created_at":"2026-08-23T03:59:56Z","updated_at":"2026-08-23T03:59:56Z","ticket_id":1250,"author_type":"customer","author_id":null,"author_name":"Andres Laurent","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3200,"created_at":"2026-08-23T12:41:56Z","updated_at":"2026-08-23T12:41:56Z","ticket_id":1250,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"log.txt","size":298312,"content_type":"text/csv"}]},{"id":3201,"created_at":"2026-08-24T05:28:56Z","updated_at":"2026-08-24T05:28:56Z","ticket_id":1250,"author_type":"customer","author_id":null,"author_name":"Andres Laurent","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3202,"created_at":"2026-08-25T00:37:56Z","updated_at":"2026-08-25T00:37:56Z","ticket_id":1250,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":3203,"created_at":"2026-08-14T21:27:32Z","updated_at":"2026-08-14T21:27:32Z","ticket_id":1251,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3204,"created_at":"2026-07-08T19:16:40Z","updated_at":"2026-07-08T19:16:40Z","ticket_id":1252,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":14412,"content_type":"image/png"}]},{"id":3205,"created_at":"2026-03-25T19:38:00Z","updated_at":"2026-03-25T19:38:00Z","ticket_id":1253,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3206,"created_at":"2026-03-26T04:42:00Z","updated_at":"2026-03-26T04:42:00Z","ticket_id":1253,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3207,"created_at":"2026-08-16T09:22:25Z","updated_at":"2026-08-16T09:22:25Z","ticket_id":1254,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3208,"created_at":"2026-04-09T16:58:51Z","updated_at":"2026-04-09T16:58:51Z","ticket_id":1255,"author_type":"customer","author_id":null,"author_name":"Clara Okafor","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3209,"created_at":"2026-04-10T00:57:51Z","updated_at":"2026-04-10T00:57:51Z","ticket_id":1255,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3210,"created_at":"2026-08-26T05:49:02Z","updated_at":"2026-08-26T05:49:02Z","ticket_id":1256,"author_type":"customer","author_id":null,"author_name":"Felix Dubois","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3211,"created_at":"2026-04-13T19:25:13Z","updated_at":"2026-04-13T19:25:13Z","ticket_id":1257,"author_type":"customer","author_id":null,"author_name":"Facundo Collins","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3212,"created_at":"2026-04-20T10:35:16Z","updated_at":"2026-04-20T10:35:16Z","ticket_id":1258,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3213,"created_at":"2026-04-20T17:11:16Z","updated_at":"2026-04-20T17:11:16Z","ticket_id":1258,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3214,"created_at":"2026-04-21T00:05:16Z","updated_at":"2026-04-21T00:05:16Z","ticket_id":1258,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3215,"created_at":"2026-04-21T16:25:16Z","updated_at":"2026-04-21T16:25:16Z","ticket_id":1258,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":3216,"created_at":"2026-04-21T23:59:16Z","updated_at":"2026-04-21T23:59:16Z","ticket_id":1258,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3217,"created_at":"2026-03-10T08:34:02Z","updated_at":"2026-03-10T08:34:02Z","ticket_id":1259,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3218,"created_at":"2026-03-11T00:13:02Z","updated_at":"2026-03-11T00:13:02Z","ticket_id":1259,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3219,"created_at":"2026-03-11T02:33:02Z","updated_at":"2026-03-11T02:33:02Z","ticket_id":1259,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3220,"created_at":"2026-03-05T13:56:01Z","updated_at":"2026-03-05T13:56:01Z","ticket_id":1260,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3221,"created_at":"2026-03-06T09:28:01Z","updated_at":"2026-03-06T09:28:01Z","ticket_id":1260,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3222,"created_at":"2026-03-07T00:35:01Z","updated_at":"2026-03-07T00:35:01Z","ticket_id":1260,"author_type":"customer","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3223,"created_at":"2026-03-07T11:39:01Z","updated_at":"2026-03-07T11:39:01Z","ticket_id":1260,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3224,"created_at":"2026-08-15T15:12:45Z","updated_at":"2026-08-15T15:12:45Z","ticket_id":1261,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":3225,"created_at":"2026-08-16T06:49:45Z","updated_at":"2026-08-16T06:49:45Z","ticket_id":1261,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3226,"created_at":"2026-08-16T16:40:45Z","updated_at":"2026-08-16T16:40:45Z","ticket_id":1261,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3227,"created_at":"2026-08-17T07:13:45Z","updated_at":"2026-08-17T07:13:45Z","ticket_id":1261,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3228,"created_at":"2026-08-17T13:22:45Z","updated_at":"2026-08-17T13:22:45Z","ticket_id":1261,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3229,"created_at":"2026-08-17T18:35:45Z","updated_at":"2026-08-17T18:35:45Z","ticket_id":1261,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3230,"created_at":"2026-03-23T05:12:24Z","updated_at":"2026-03-23T05:12:24Z","ticket_id":1262,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3231,"created_at":"2026-03-23T09:05:24Z","updated_at":"2026-03-23T09:05:24Z","ticket_id":1262,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3232,"created_at":"2026-03-23T18:55:24Z","updated_at":"2026-03-23T18:55:24Z","ticket_id":1262,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3233,"created_at":"2026-07-26T20:59:02Z","updated_at":"2026-07-26T20:59:02Z","ticket_id":1263,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3234,"created_at":"2026-08-17T13:17:49Z","updated_at":"2026-08-17T13:17:49Z","ticket_id":1264,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3235,"created_at":"2026-08-17T18:17:49Z","updated_at":"2026-08-17T18:17:49Z","ticket_id":1264,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3236,"created_at":"2026-08-17T20:25:49Z","updated_at":"2026-08-17T20:25:49Z","ticket_id":1264,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3237,"created_at":"2026-04-21T18:19:35Z","updated_at":"2026-04-21T18:19:35Z","ticket_id":1265,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3238,"created_at":"2026-04-22T09:17:35Z","updated_at":"2026-04-22T09:17:35Z","ticket_id":1265,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":865051,"content_type":"image/png"}]},{"id":3239,"created_at":"2026-04-22T18:11:35Z","updated_at":"2026-04-22T18:11:35Z","ticket_id":1265,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3240,"created_at":"2026-04-22T18:24:35Z","updated_at":"2026-04-22T18:24:35Z","ticket_id":1265,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3241,"created_at":"2026-04-23T07:19:35Z","updated_at":"2026-04-23T07:19:35Z","ticket_id":1265,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3242,"created_at":"2026-04-24T01:26:35Z","updated_at":"2026-04-24T01:26:35Z","ticket_id":1265,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3243,"created_at":"2026-06-02T17:10:29Z","updated_at":"2026-06-02T17:10:29Z","ticket_id":1266,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":147243,"content_type":"text/plain"}]},{"id":3244,"created_at":"2026-05-27T19:48:34Z","updated_at":"2026-05-27T19:48:34Z","ticket_id":1267,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3245,"created_at":"2026-05-28T14:14:34Z","updated_at":"2026-05-28T14:14:34Z","ticket_id":1267,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3246,"created_at":"2026-05-29T03:20:34Z","updated_at":"2026-05-29T03:20:34Z","ticket_id":1267,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3247,"created_at":"2026-05-29T18:52:34Z","updated_at":"2026-05-29T18:52:34Z","ticket_id":1267,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3248,"created_at":"2026-08-12T00:01:28Z","updated_at":"2026-08-12T00:01:28Z","ticket_id":1268,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3249,"created_at":"2026-07-05T08:45:44Z","updated_at":"2026-07-05T08:45:44Z","ticket_id":1269,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"export.csv","size":665874,"content_type":"image/png"}]},{"id":3250,"created_at":"2026-07-05T09:52:44Z","updated_at":"2026-07-05T09:52:44Z","ticket_id":1269,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3251,"created_at":"2026-07-06T04:45:44Z","updated_at":"2026-07-06T04:45:44Z","ticket_id":1269,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3252,"created_at":"2026-07-06T09:28:44Z","updated_at":"2026-07-06T09:28:44Z","ticket_id":1269,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3253,"created_at":"2026-05-27T18:42:29Z","updated_at":"2026-05-27T18:42:29Z","ticket_id":1270,"author_type":"customer","author_id":null,"author_name":"Henry Turner","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3254,"created_at":"2026-05-12T13:01:54Z","updated_at":"2026-05-12T13:01:54Z","ticket_id":1271,"author_type":"customer","author_id":null,"author_name":"Santiago Davis","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3255,"created_at":"2026-05-13T01:40:54Z","updated_at":"2026-05-13T01:40:54Z","ticket_id":1271,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3256,"created_at":"2026-05-30T06:15:40Z","updated_at":"2026-05-30T06:15:40Z","ticket_id":1272,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3257,"created_at":"2026-05-31T00:38:40Z","updated_at":"2026-05-31T00:38:40Z","ticket_id":1272,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3258,"created_at":"2026-05-31T15:27:40Z","updated_at":"2026-05-31T15:27:40Z","ticket_id":1272,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3259,"created_at":"2026-03-14T11:39:19Z","updated_at":"2026-03-14T11:39:19Z","ticket_id":1273,"author_type":"customer","author_id":null,"author_name":"Renata Tanaka","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3260,"created_at":"2026-03-14T23:54:19Z","updated_at":"2026-03-14T23:54:19Z","ticket_id":1273,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3261,"created_at":"2026-03-15T17:05:19Z","updated_at":"2026-03-15T17:05:19Z","ticket_id":1273,"author_type":"system","author_id":null,"author_name":"Renata Tanaka","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"log.txt","size":121678,"content_type":"image/png"}]},{"id":3262,"created_at":"2026-03-16T00:29:19Z","updated_at":"2026-03-16T00:29:19Z","ticket_id":1273,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3263,"created_at":"2026-03-16T17:30:19Z","updated_at":"2026-03-16T17:30:19Z","ticket_id":1273,"author_type":"customer","author_id":null,"author_name":"Renata Tanaka","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":85715,"content_type":"image/png"}]},{"id":3264,"created_at":"2026-03-14T16:20:20Z","updated_at":"2026-03-14T16:20:20Z","ticket_id":1274,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3265,"created_at":"2026-07-15T03:40:04Z","updated_at":"2026-07-15T03:40:04Z","ticket_id":1275,"author_type":"customer","author_id":null,"author_name":"Ingrid Moreau","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":3266,"created_at":"2026-07-15T09:07:04Z","updated_at":"2026-07-15T09:07:04Z","ticket_id":1275,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3267,"created_at":"2026-07-16T03:45:04Z","updated_at":"2026-07-16T03:45:04Z","ticket_id":1275,"author_type":"customer","author_id":null,"author_name":"Ingrid Moreau","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":187289,"content_type":"application/pdf"}]},{"id":3268,"created_at":"2026-07-16T08:30:04Z","updated_at":"2026-07-16T08:30:04Z","ticket_id":1275,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3269,"created_at":"2026-07-17T01:38:04Z","updated_at":"2026-07-17T01:38:04Z","ticket_id":1275,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3270,"created_at":"2026-06-29T10:09:05Z","updated_at":"2026-06-29T10:09:05Z","ticket_id":1276,"author_type":"customer","author_id":null,"author_name":"Isabella Campbell","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3271,"created_at":"2026-06-29T21:01:05Z","updated_at":"2026-06-29T21:01:05Z","ticket_id":1276,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3272,"created_at":"2026-06-30T09:30:05Z","updated_at":"2026-06-30T09:30:05Z","ticket_id":1276,"author_type":"customer","author_id":null,"author_name":"System","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"log.txt","size":576155,"content_type":"text/csv"}]},{"id":3273,"created_at":"2026-08-19T06:01:09Z","updated_at":"2026-08-19T06:01:09Z","ticket_id":1277,"author_type":"customer","author_id":null,"author_name":"Sven Weber","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3274,"created_at":"2026-08-10T03:59:54Z","updated_at":"2026-08-10T03:59:54Z","ticket_id":1278,"author_type":"customer","author_id":null,"author_name":"Grace Evans","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3275,"created_at":"2026-08-10T07:33:11Z","updated_at":"2026-08-10T07:33:11Z","ticket_id":1279,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3276,"created_at":"2026-05-28T22:46:27Z","updated_at":"2026-05-28T22:46:27Z","ticket_id":1280,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3277,"created_at":"2026-05-29T01:17:27Z","updated_at":"2026-05-29T01:17:27Z","ticket_id":1280,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":502079,"content_type":"text/plain"}]},{"id":3278,"created_at":"2026-05-29T16:23:27Z","updated_at":"2026-05-29T16:23:27Z","ticket_id":1280,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3279,"created_at":"2026-03-07T05:58:28Z","updated_at":"2026-03-07T05:58:28Z","ticket_id":1281,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3280,"created_at":"2026-03-07T07:19:28Z","updated_at":"2026-03-07T07:19:28Z","ticket_id":1281,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3281,"created_at":"2026-03-07T14:04:28Z","updated_at":"2026-03-07T14:04:28Z","ticket_id":1281,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3282,"created_at":"2026-05-23T11:48:41Z","updated_at":"2026-05-23T11:48:41Z","ticket_id":1282,"author_type":"customer","author_id":null,"author_name":"Joaquin Jackson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"log.txt","size":111950,"content_type":"application/pdf"}]},{"id":3283,"created_at":"2026-04-09T13:26:21Z","updated_at":"2026-04-09T13:26:21Z","ticket_id":1283,"author_type":"customer","author_id":null,"author_name":"Felix Perez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3284,"created_at":"2026-04-10T08:55:21Z","updated_at":"2026-04-10T08:55:21Z","ticket_id":1283,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3285,"created_at":"2026-07-08T14:50:16Z","updated_at":"2026-07-08T14:50:16Z","ticket_id":1284,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3286,"created_at":"2026-07-08T22:42:16Z","updated_at":"2026-07-08T22:42:16Z","ticket_id":1284,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3287,"created_at":"2026-07-09T07:15:16Z","updated_at":"2026-07-09T07:15:16Z","ticket_id":1284,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":3288,"created_at":"2026-08-24T21:56:11Z","updated_at":"2026-08-24T21:56:11Z","ticket_id":1285,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3289,"created_at":"2026-04-07T17:11:19Z","updated_at":"2026-04-07T17:11:19Z","ticket_id":1286,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3290,"created_at":"2026-04-08T02:40:19Z","updated_at":"2026-04-08T02:40:19Z","ticket_id":1286,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3291,"created_at":"2026-04-08T06:30:19Z","updated_at":"2026-04-08T06:30:19Z","ticket_id":1286,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"invoice.pdf","size":358595,"content_type":"application/pdf"}]},{"id":3292,"created_at":"2026-04-08T20:35:19Z","updated_at":"2026-04-08T20:35:19Z","ticket_id":1286,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3293,"created_at":"2026-04-17T16:31:37Z","updated_at":"2026-04-17T16:31:37Z","ticket_id":1287,"author_type":"customer","author_id":null,"author_name":"Ingrid Roberts","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3294,"created_at":"2026-04-18T09:51:37Z","updated_at":"2026-04-18T09:51:37Z","ticket_id":1287,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3295,"created_at":"2026-08-05T05:09:42Z","updated_at":"2026-08-05T05:09:42Z","ticket_id":1288,"author_type":"customer","author_id":null,"author_name":"Julian White","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3296,"created_at":"2026-05-04T11:18:59Z","updated_at":"2026-05-04T11:18:59Z","ticket_id":1289,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":423085,"content_type":"application/pdf"}]},{"id":3297,"created_at":"2026-05-04T22:31:59Z","updated_at":"2026-05-04T22:31:59Z","ticket_id":1289,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":3298,"created_at":"2026-05-12T08:47:00Z","updated_at":"2026-05-12T08:47:00Z","ticket_id":1290,"author_type":"customer","author_id":null,"author_name":"Gabriel Sato","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"export.csv","size":270503,"content_type":"text/plain"}]},{"id":3299,"created_at":"2026-05-13T03:19:00Z","updated_at":"2026-05-13T03:19:00Z","ticket_id":1290,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3300,"created_at":"2026-08-04T02:18:06Z","updated_at":"2026-08-04T02:18:06Z","ticket_id":1291,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3301,"created_at":"2026-08-04T07:27:06Z","updated_at":"2026-08-04T07:27:06Z","ticket_id":1291,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3302,"created_at":"2026-08-04T12:22:06Z","updated_at":"2026-08-04T12:22:06Z","ticket_id":1291,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[{"name":"invoice.pdf","size":434375,"content_type":"text/csv"}]},{"id":3303,"created_at":"2026-06-11T11:28:10Z","updated_at":"2026-06-11T11:28:10Z","ticket_id":1292,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3304,"created_at":"2026-06-12T03:02:10Z","updated_at":"2026-06-12T03:02:10Z","ticket_id":1292,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3305,"created_at":"2026-04-09T19:23:45Z","updated_at":"2026-04-09T19:23:45Z","ticket_id":1293,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":3306,"created_at":"2026-04-10T07:11:45Z","updated_at":"2026-04-10T07:11:45Z","ticket_id":1293,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3307,"created_at":"2026-04-10T10:25:45Z","updated_at":"2026-04-10T10:25:45Z","ticket_id":1293,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3308,"created_at":"2026-04-01T17:17:38Z","updated_at":"2026-04-01T17:17:38Z","ticket_id":1294,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3309,"created_at":"2026-04-02T10:12:38Z","updated_at":"2026-04-02T10:12:38Z","ticket_id":1294,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3310,"created_at":"2026-05-11T15:13:26Z","updated_at":"2026-05-11T15:13:26Z","ticket_id":1295,"author_type":"customer","author_id":null,"author_name":"Ines Harris","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3311,"created_at":"2026-05-12T02:20:26Z","updated_at":"2026-05-12T02:20:26Z","ticket_id":1295,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3312,"created_at":"2026-05-12T14:34:26Z","updated_at":"2026-05-12T14:34:26Z","ticket_id":1295,"author_type":"customer","author_id":null,"author_name":"Ines Harris","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3313,"created_at":"2026-09-01T07:22:47Z","updated_at":"2026-09-01T07:22:47Z","ticket_id":1296,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3314,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1296,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3315,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1296,"author_type":"system","author_id":null,"author_name":"Leon Sato","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3316,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1296,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3317,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1296,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3318,"created_at":"2026-07-13T17:06:59Z","updated_at":"2026-07-13T17:06:59Z","ticket_id":1297,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3319,"created_at":"2026-07-14T04:36:59Z","updated_at":"2026-07-14T04:36:59Z","ticket_id":1297,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[{"name":"screenshot.png","size":160258,"content_type":"text/plain"}]},{"id":3320,"created_at":"2026-07-14T08:19:59Z","updated_at":"2026-07-14T08:19:59Z","ticket_id":1297,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3321,"created_at":"2026-07-14T18:54:59Z","updated_at":"2026-07-14T18:54:59Z","ticket_id":1297,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3322,"created_at":"2026-07-15T01:08:59Z","updated_at":"2026-07-15T01:08:59Z","ticket_id":1297,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"screenshot.png","size":470518,"content_type":"application/pdf"}]},{"id":3323,"created_at":"2026-05-26T00:27:18Z","updated_at":"2026-05-26T00:27:18Z","ticket_id":1298,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3324,"created_at":"2026-08-14T19:28:33Z","updated_at":"2026-08-14T19:28:33Z","ticket_id":1299,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3325,"created_at":"2026-05-18T05:22:29Z","updated_at":"2026-05-18T05:22:29Z","ticket_id":1300,"author_type":"customer","author_id":null,"author_name":"Felix Campbell","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3326,"created_at":"2026-06-04T16:34:01Z","updated_at":"2026-06-04T16:34:01Z","ticket_id":1301,"author_type":"customer","author_id":null,"author_name":"Clara Stewart","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3327,"created_at":"2026-06-04T23:00:01Z","updated_at":"2026-06-04T23:00:01Z","ticket_id":1301,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3328,"created_at":"2026-04-16T01:34:46Z","updated_at":"2026-04-16T01:34:46Z","ticket_id":1302,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3329,"created_at":"2026-06-14T19:54:51Z","updated_at":"2026-06-14T19:54:51Z","ticket_id":1303,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3330,"created_at":"2026-06-15T09:47:51Z","updated_at":"2026-06-15T09:47:51Z","ticket_id":1303,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3331,"created_at":"2026-06-15T11:26:51Z","updated_at":"2026-06-15T11:26:51Z","ticket_id":1303,"author_type":"customer","author_id":null,"author_name":"System","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3332,"created_at":"2026-06-16T06:34:51Z","updated_at":"2026-06-16T06:34:51Z","ticket_id":1303,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3333,"created_at":"2026-06-16T09:35:51Z","updated_at":"2026-06-16T09:35:51Z","ticket_id":1303,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3334,"created_at":"2026-06-16T12:07:51Z","updated_at":"2026-06-16T12:07:51Z","ticket_id":1303,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3335,"created_at":"2026-05-24T04:55:15Z","updated_at":"2026-05-24T04:55:15Z","ticket_id":1304,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":2509,"content_type":"text/plain"}]},{"id":3336,"created_at":"2026-05-24T09:06:15Z","updated_at":"2026-05-24T09:06:15Z","ticket_id":1304,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3337,"created_at":"2026-05-24T11:53:15Z","updated_at":"2026-05-24T11:53:15Z","ticket_id":1304,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"screenshot.png","size":406025,"content_type":"text/csv"}]},{"id":3338,"created_at":"2026-06-01T14:28:56Z","updated_at":"2026-06-01T14:28:56Z","ticket_id":1305,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3339,"created_at":"2026-06-01T17:38:56Z","updated_at":"2026-06-01T17:38:56Z","ticket_id":1305,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":3340,"created_at":"2026-06-02T03:54:56Z","updated_at":"2026-06-02T03:54:56Z","ticket_id":1305,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3341,"created_at":"2026-06-02T19:26:56Z","updated_at":"2026-06-02T19:26:56Z","ticket_id":1305,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"screenshot.png","size":211948,"content_type":"text/plain"}]},{"id":3342,"created_at":"2026-06-03T04:04:56Z","updated_at":"2026-06-03T04:04:56Z","ticket_id":1305,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":837737,"content_type":"text/plain"}]},{"id":3343,"created_at":"2026-06-03T08:06:56Z","updated_at":"2026-06-03T08:06:56Z","ticket_id":1305,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3344,"created_at":"2026-07-19T08:27:02Z","updated_at":"2026-07-19T08:27:02Z","ticket_id":1306,"author_type":"customer","author_id":null,"author_name":"Youssef Walker","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3345,"created_at":"2026-07-19T20:44:02Z","updated_at":"2026-07-19T20:44:02Z","ticket_id":1306,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3346,"created_at":"2026-07-20T00:41:02Z","updated_at":"2026-07-20T00:41:02Z","ticket_id":1306,"author_type":"customer","author_id":null,"author_name":"Youssef Walker","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3347,"created_at":"2026-07-20T20:37:02Z","updated_at":"2026-07-20T20:37:02Z","ticket_id":1306,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3348,"created_at":"2026-07-21T04:09:02Z","updated_at":"2026-07-21T04:09:02Z","ticket_id":1306,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"log.txt","size":458598,"content_type":"image/png"}]},{"id":3349,"created_at":"2026-06-09T16:32:04Z","updated_at":"2026-06-09T16:32:04Z","ticket_id":1307,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3350,"created_at":"2026-06-10T12:15:04Z","updated_at":"2026-06-10T12:15:04Z","ticket_id":1307,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3351,"created_at":"2026-06-10T18:30:04Z","updated_at":"2026-06-10T18:30:04Z","ticket_id":1307,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3352,"created_at":"2026-06-11T06:32:04Z","updated_at":"2026-06-11T06:32:04Z","ticket_id":1307,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3353,"created_at":"2026-04-20T22:24:47Z","updated_at":"2026-04-20T22:24:47Z","ticket_id":1308,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3354,"created_at":"2026-05-10T17:08:11Z","updated_at":"2026-05-10T17:08:11Z","ticket_id":1309,"author_type":"customer","author_id":null,"author_name":"Rafael Muller","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3355,"created_at":"2026-05-11T08:32:11Z","updated_at":"2026-05-11T08:32:11Z","ticket_id":1309,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3356,"created_at":"2026-05-24T08:23:48Z","updated_at":"2026-05-24T08:23:48Z","ticket_id":1310,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3357,"created_at":"2026-08-01T21:45:02Z","updated_at":"2026-08-01T21:45:02Z","ticket_id":1311,"author_type":"customer","author_id":null,"author_name":"Tomas Taylor","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3358,"created_at":"2026-08-02T15:00:02Z","updated_at":"2026-08-02T15:00:02Z","ticket_id":1311,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3359,"created_at":"2026-08-02T23:00:02Z","updated_at":"2026-08-02T23:00:02Z","ticket_id":1311,"author_type":"customer","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":121354,"content_type":"text/csv"}]},{"id":3360,"created_at":"2026-03-11T08:06:25Z","updated_at":"2026-03-11T08:06:25Z","ticket_id":1312,"author_type":"customer","author_id":null,"author_name":"Matteo Weber","body":"Not urgent, just wanted to flag it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3361,"created_at":"2026-07-30T04:41:17Z","updated_at":"2026-07-30T04:41:17Z","ticket_id":1313,"author_type":"customer","author_id":null,"author_name":"Marco White","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3362,"created_at":"2026-07-30T11:47:17Z","updated_at":"2026-07-30T11:47:17Z","ticket_id":1313,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3363,"created_at":"2026-07-31T05:05:17Z","updated_at":"2026-07-31T05:05:17Z","ticket_id":1313,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3364,"created_at":"2026-07-31T09:02:17Z","updated_at":"2026-07-31T09:02:17Z","ticket_id":1313,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3365,"created_at":"2026-07-31T19:11:17Z","updated_at":"2026-07-31T19:11:17Z","ticket_id":1313,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3366,"created_at":"2026-06-01T19:28:14Z","updated_at":"2026-06-01T19:28:14Z","ticket_id":1314,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3367,"created_at":"2026-06-02T00:22:14Z","updated_at":"2026-06-02T00:22:14Z","ticket_id":1314,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3368,"created_at":"2026-06-02T06:04:14Z","updated_at":"2026-06-02T06:04:14Z","ticket_id":1314,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3369,"created_at":"2026-06-04T10:46:31Z","updated_at":"2026-06-04T10:46:31Z","ticket_id":1315,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":881198,"content_type":"text/plain"}]},{"id":3370,"created_at":"2026-06-05T05:30:31Z","updated_at":"2026-06-05T05:30:31Z","ticket_id":1315,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3371,"created_at":"2026-06-05T22:54:31Z","updated_at":"2026-06-05T22:54:31Z","ticket_id":1315,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":3372,"created_at":"2026-06-06T08:43:31Z","updated_at":"2026-06-06T08:43:31Z","ticket_id":1315,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"screenshot.png","size":231132,"content_type":"image/png"}]},{"id":3373,"created_at":"2026-07-02T08:15:14Z","updated_at":"2026-07-02T08:15:14Z","ticket_id":1316,"author_type":"customer","author_id":null,"author_name":"Kenji Gonzalez","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3374,"created_at":"2026-07-02T16:29:14Z","updated_at":"2026-07-02T16:29:14Z","ticket_id":1316,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"export.csv","size":735812,"content_type":"text/plain"}]},{"id":3375,"created_at":"2026-07-02T22:25:14Z","updated_at":"2026-07-02T22:25:14Z","ticket_id":1316,"author_type":"customer","author_id":null,"author_name":"Kenji Gonzalez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":400421,"content_type":"text/plain"}]},{"id":3376,"created_at":"2026-04-28T01:53:07Z","updated_at":"2026-04-28T01:53:07Z","ticket_id":1317,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3377,"created_at":"2026-04-28T16:47:07Z","updated_at":"2026-04-28T16:47:07Z","ticket_id":1317,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":233106,"content_type":"text/csv"}]},{"id":3378,"created_at":"2026-08-04T14:21:01Z","updated_at":"2026-08-04T14:21:01Z","ticket_id":1318,"author_type":"customer","author_id":null,"author_name":"Emilia Phillips","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":3379,"created_at":"2026-06-02T18:03:54Z","updated_at":"2026-06-02T18:03:54Z","ticket_id":1319,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3380,"created_at":"2026-06-03T09:07:54Z","updated_at":"2026-06-03T09:07:54Z","ticket_id":1319,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3381,"created_at":"2026-06-03T20:57:54Z","updated_at":"2026-06-03T20:57:54Z","ticket_id":1319,"author_type":"system","author_id":null,"author_name":"Kenji Mensah","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3382,"created_at":"2026-06-04T11:07:54Z","updated_at":"2026-06-04T11:07:54Z","ticket_id":1319,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3383,"created_at":"2026-06-05T03:04:54Z","updated_at":"2026-06-05T03:04:54Z","ticket_id":1319,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3384,"created_at":"2026-03-28T08:16:16Z","updated_at":"2026-03-28T08:16:16Z","ticket_id":1320,"author_type":"customer","author_id":null,"author_name":"Zoe Bianchi","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":785201,"content_type":"application/pdf"}]},{"id":3385,"created_at":"2026-04-18T14:09:27Z","updated_at":"2026-04-18T14:09:27Z","ticket_id":1321,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3386,"created_at":"2026-04-18T15:16:27Z","updated_at":"2026-04-18T15:16:27Z","ticket_id":1321,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3387,"created_at":"2026-07-01T14:32:26Z","updated_at":"2026-07-01T14:32:26Z","ticket_id":1322,"author_type":"customer","author_id":null,"author_name":"Kenji Torres","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3388,"created_at":"2026-07-01T20:29:26Z","updated_at":"2026-07-01T20:29:26Z","ticket_id":1322,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3389,"created_at":"2026-05-11T14:06:33Z","updated_at":"2026-05-11T14:06:33Z","ticket_id":1323,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3390,"created_at":"2026-07-29T17:45:19Z","updated_at":"2026-07-29T17:45:19Z","ticket_id":1324,"author_type":"customer","author_id":null,"author_name":"Sinead Sato","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3391,"created_at":"2026-07-29T23:03:19Z","updated_at":"2026-07-29T23:03:19Z","ticket_id":1324,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3392,"created_at":"2026-03-08T03:40:01Z","updated_at":"2026-03-08T03:40:01Z","ticket_id":1325,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3393,"created_at":"2026-07-25T20:38:18Z","updated_at":"2026-07-25T20:38:18Z","ticket_id":1326,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3394,"created_at":"2026-04-05T10:51:47Z","updated_at":"2026-04-05T10:51:47Z","ticket_id":1327,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"screenshot.png","size":129275,"content_type":"application/pdf"}]},{"id":3395,"created_at":"2026-04-06T03:57:47Z","updated_at":"2026-04-06T03:57:47Z","ticket_id":1327,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3396,"created_at":"2026-04-06T07:13:47Z","updated_at":"2026-04-06T07:13:47Z","ticket_id":1327,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3397,"created_at":"2026-04-06T21:59:47Z","updated_at":"2026-04-06T21:59:47Z","ticket_id":1327,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3398,"created_at":"2026-03-09T01:07:38Z","updated_at":"2026-03-09T01:07:38Z","ticket_id":1328,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3399,"created_at":"2026-03-09T16:05:38Z","updated_at":"2026-03-09T16:05:38Z","ticket_id":1328,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3400,"created_at":"2026-03-09T19:13:38Z","updated_at":"2026-03-09T19:13:38Z","ticket_id":1328,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"invoice.pdf","size":660504,"content_type":"text/csv"}]},{"id":3401,"created_at":"2026-05-29T22:51:02Z","updated_at":"2026-05-29T22:51:02Z","ticket_id":1329,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3402,"created_at":"2026-06-22T12:56:49Z","updated_at":"2026-06-22T12:56:49Z","ticket_id":1330,"author_type":"customer","author_id":null,"author_name":"Julian Hill","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"invoice.pdf","size":585091,"content_type":"image/png"}]},{"id":3403,"created_at":"2026-06-22T19:43:49Z","updated_at":"2026-06-22T19:43:49Z","ticket_id":1330,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3404,"created_at":"2026-06-23T10:47:49Z","updated_at":"2026-06-23T10:47:49Z","ticket_id":1330,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3405,"created_at":"2026-04-19T12:48:47Z","updated_at":"2026-04-19T12:48:47Z","ticket_id":1331,"author_type":"customer","author_id":null,"author_name":"Noah Anderson","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3406,"created_at":"2026-04-19T20:17:47Z","updated_at":"2026-04-19T20:17:47Z","ticket_id":1331,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3407,"created_at":"2026-04-19T21:56:47Z","updated_at":"2026-04-19T21:56:47Z","ticket_id":1331,"author_type":"customer","author_id":null,"author_name":"Noah Anderson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3408,"created_at":"2026-04-20T03:21:47Z","updated_at":"2026-04-20T03:21:47Z","ticket_id":1331,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3409,"created_at":"2026-04-20T16:03:47Z","updated_at":"2026-04-20T16:03:47Z","ticket_id":1331,"author_type":"customer","author_id":null,"author_name":"Noah Anderson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3410,"created_at":"2026-04-09T12:39:53Z","updated_at":"2026-04-09T12:39:53Z","ticket_id":1332,"author_type":"customer","author_id":null,"author_name":"Henry Wilson","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3411,"created_at":"2026-04-10T06:56:53Z","updated_at":"2026-04-10T06:56:53Z","ticket_id":1332,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3412,"created_at":"2026-04-10T22:16:53Z","updated_at":"2026-04-10T22:16:53Z","ticket_id":1332,"author_type":"customer","author_id":null,"author_name":"Henry Wilson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3413,"created_at":"2026-06-03T03:20:03Z","updated_at":"2026-06-03T03:20:03Z","ticket_id":1333,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3414,"created_at":"2026-06-03T21:06:03Z","updated_at":"2026-06-03T21:06:03Z","ticket_id":1333,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3415,"created_at":"2026-06-04T09:34:03Z","updated_at":"2026-06-04T09:34:03Z","ticket_id":1333,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":849847,"content_type":"text/plain"}]},{"id":3416,"created_at":"2026-06-04T17:51:03Z","updated_at":"2026-06-04T17:51:03Z","ticket_id":1333,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"export.csv","size":74687,"content_type":"text/csv"}]},{"id":3417,"created_at":"2026-06-05T01:10:03Z","updated_at":"2026-06-05T01:10:03Z","ticket_id":1333,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3418,"created_at":"2026-05-12T01:12:34Z","updated_at":"2026-05-12T01:12:34Z","ticket_id":1334,"author_type":"customer","author_id":null,"author_name":"Nina Okafor","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":257398,"content_type":"image/png"}]},{"id":3419,"created_at":"2026-05-12T15:04:34Z","updated_at":"2026-05-12T15:04:34Z","ticket_id":1334,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":31911,"content_type":"text/csv"}]},{"id":3420,"created_at":"2026-04-25T13:38:47Z","updated_at":"2026-04-25T13:38:47Z","ticket_id":1335,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3421,"created_at":"2026-06-09T18:20:09Z","updated_at":"2026-06-09T18:20:09Z","ticket_id":1336,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3422,"created_at":"2026-06-10T01:35:09Z","updated_at":"2026-06-10T01:35:09Z","ticket_id":1336,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3423,"created_at":"2026-06-10T19:20:09Z","updated_at":"2026-06-10T19:20:09Z","ticket_id":1336,"author_type":"system","author_id":null,"author_name":"Sofia Rodriguez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3424,"created_at":"2026-06-11T04:39:09Z","updated_at":"2026-06-11T04:39:09Z","ticket_id":1336,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3425,"created_at":"2026-06-26T22:03:37Z","updated_at":"2026-06-26T22:03:37Z","ticket_id":1337,"author_type":"customer","author_id":null,"author_name":"Sam Taylor","body":"Is there a workaround in the meantime? This started happening after the last update.","internal":false,"attachments":[]},{"id":3426,"created_at":"2026-06-27T16:06:37Z","updated_at":"2026-06-27T16:06:37Z","ticket_id":1337,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":580557,"content_type":"image/png"}]},{"id":3427,"created_at":"2026-06-28T01:57:37Z","updated_at":"2026-06-28T01:57:37Z","ticket_id":1337,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3428,"created_at":"2026-06-28T18:58:37Z","updated_at":"2026-06-28T18:58:37Z","ticket_id":1337,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3429,"created_at":"2026-08-15T16:02:29Z","updated_at":"2026-08-15T16:02:29Z","ticket_id":1338,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3430,"created_at":"2026-04-11T19:25:18Z","updated_at":"2026-04-11T19:25:18Z","ticket_id":1339,"author_type":"customer","author_id":null,"author_name":"Henry Turner","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3431,"created_at":"2026-04-12T05:28:18Z","updated_at":"2026-04-12T05:28:18Z","ticket_id":1339,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3432,"created_at":"2026-04-12T22:51:18Z","updated_at":"2026-04-12T22:51:18Z","ticket_id":1339,"author_type":"customer","author_id":null,"author_name":"Henry Turner","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3433,"created_at":"2026-04-13T11:39:18Z","updated_at":"2026-04-13T11:39:18Z","ticket_id":1339,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3434,"created_at":"2026-04-27T13:13:26Z","updated_at":"2026-04-27T13:13:26Z","ticket_id":1340,"author_type":"customer","author_id":null,"author_name":"Nora Martinez","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3435,"created_at":"2026-08-24T01:37:35Z","updated_at":"2026-08-24T01:37:35Z","ticket_id":1341,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3436,"created_at":"2026-07-25T01:47:12Z","updated_at":"2026-07-25T01:47:12Z","ticket_id":1342,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3437,"created_at":"2026-07-25T02:40:12Z","updated_at":"2026-07-25T02:40:12Z","ticket_id":1342,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3438,"created_at":"2026-07-25T05:18:12Z","updated_at":"2026-07-25T05:18:12Z","ticket_id":1342,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3439,"created_at":"2026-07-26T00:31:12Z","updated_at":"2026-07-26T00:31:12Z","ticket_id":1342,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3440,"created_at":"2026-07-26T07:56:12Z","updated_at":"2026-07-26T07:56:12Z","ticket_id":1342,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3441,"created_at":"2026-04-06T07:11:21Z","updated_at":"2026-04-06T07:11:21Z","ticket_id":1343,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"export.csv","size":419287,"content_type":"application/pdf"}]},{"id":3442,"created_at":"2026-04-06T19:13:21Z","updated_at":"2026-04-06T19:13:21Z","ticket_id":1343,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3443,"created_at":"2026-07-15T12:39:43Z","updated_at":"2026-07-15T12:39:43Z","ticket_id":1344,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3444,"created_at":"2026-07-15T20:21:43Z","updated_at":"2026-07-15T20:21:43Z","ticket_id":1344,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3445,"created_at":"2026-07-15T23:54:43Z","updated_at":"2026-07-15T23:54:43Z","ticket_id":1344,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3446,"created_at":"2026-07-16T05:55:43Z","updated_at":"2026-07-16T05:55:43Z","ticket_id":1344,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3447,"created_at":"2026-03-07T00:10:12Z","updated_at":"2026-03-07T00:10:12Z","ticket_id":1345,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3448,"created_at":"2026-03-07T17:13:12Z","updated_at":"2026-03-07T17:13:12Z","ticket_id":1345,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":3449,"created_at":"2026-03-08T09:04:12Z","updated_at":"2026-03-08T09:04:12Z","ticket_id":1345,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3450,"created_at":"2026-08-05T01:25:47Z","updated_at":"2026-08-05T01:25:47Z","ticket_id":1346,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3451,"created_at":"2026-08-05T17:00:47Z","updated_at":"2026-08-05T17:00:47Z","ticket_id":1346,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":477832,"content_type":"application/pdf"}]},{"id":3452,"created_at":"2026-03-22T16:39:03Z","updated_at":"2026-03-22T16:39:03Z","ticket_id":1347,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3453,"created_at":"2026-03-22T17:47:03Z","updated_at":"2026-03-22T17:47:03Z","ticket_id":1347,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":679692,"content_type":"text/csv"}]},{"id":3454,"created_at":"2026-05-17T23:22:46Z","updated_at":"2026-05-17T23:22:46Z","ticket_id":1348,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":451326,"content_type":"text/csv"}]},{"id":3455,"created_at":"2026-05-18T03:50:46Z","updated_at":"2026-05-18T03:50:46Z","ticket_id":1348,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3456,"created_at":"2026-05-18T08:19:46Z","updated_at":"2026-05-18T08:19:46Z","ticket_id":1348,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3457,"created_at":"2026-05-18T12:58:46Z","updated_at":"2026-05-18T12:58:46Z","ticket_id":1348,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3458,"created_at":"2026-05-18T17:12:46Z","updated_at":"2026-05-18T17:12:46Z","ticket_id":1348,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"log.txt","size":660258,"content_type":"text/csv"}]},{"id":3459,"created_at":"2026-08-30T02:51:20Z","updated_at":"2026-08-30T02:51:20Z","ticket_id":1349,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3460,"created_at":"2026-05-16T08:15:00Z","updated_at":"2026-05-16T08:15:00Z","ticket_id":1350,"author_type":"customer","author_id":null,"author_name":"Anouk White","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3461,"created_at":"2026-08-24T02:29:44Z","updated_at":"2026-08-24T02:29:44Z","ticket_id":1351,"author_type":"customer","author_id":null,"author_name":"Layla Ali","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"screenshot.png","size":422372,"content_type":"application/pdf"}]},{"id":3462,"created_at":"2026-08-24T03:35:44Z","updated_at":"2026-08-24T03:35:44Z","ticket_id":1351,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3463,"created_at":"2026-08-24T09:44:44Z","updated_at":"2026-08-24T09:44:44Z","ticket_id":1351,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"screenshot.png","size":451758,"content_type":"image/png"}]},{"id":3464,"created_at":"2026-08-24T14:02:44Z","updated_at":"2026-08-24T14:02:44Z","ticket_id":1351,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3465,"created_at":"2026-07-03T21:23:58Z","updated_at":"2026-07-03T21:23:58Z","ticket_id":1352,"author_type":"customer","author_id":null,"author_name":"Declan Roux","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3466,"created_at":"2026-07-03T21:35:58Z","updated_at":"2026-07-03T21:35:58Z","ticket_id":1352,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3467,"created_at":"2026-07-19T01:38:25Z","updated_at":"2026-07-19T01:38:25Z","ticket_id":1353,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3468,"created_at":"2026-07-19T20:10:25Z","updated_at":"2026-07-19T20:10:25Z","ticket_id":1353,"author_type":"system","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3469,"created_at":"2026-05-17T07:26:05Z","updated_at":"2026-05-17T07:26:05Z","ticket_id":1354,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3470,"created_at":"2026-05-17T08:25:05Z","updated_at":"2026-05-17T08:25:05Z","ticket_id":1354,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3471,"created_at":"2026-08-06T14:00:29Z","updated_at":"2026-08-06T14:00:29Z","ticket_id":1355,"author_type":"customer","author_id":null,"author_name":"Zoe Turner","body":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3472,"created_at":"2026-08-31T00:17:30Z","updated_at":"2026-08-31T00:17:30Z","ticket_id":1356,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3473,"created_at":"2026-08-31T09:48:30Z","updated_at":"2026-08-31T09:48:30Z","ticket_id":1356,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3474,"created_at":"2026-08-31T18:02:30Z","updated_at":"2026-08-31T18:02:30Z","ticket_id":1356,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":707673,"content_type":"text/plain"}]},{"id":3475,"created_at":"2026-04-19T04:19:57Z","updated_at":"2026-04-19T04:19:57Z","ticket_id":1357,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3476,"created_at":"2026-04-19T10:12:57Z","updated_at":"2026-04-19T10:12:57Z","ticket_id":1357,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3477,"created_at":"2026-04-19T20:38:57Z","updated_at":"2026-04-19T20:38:57Z","ticket_id":1357,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3478,"created_at":"2026-05-19T08:36:45Z","updated_at":"2026-05-19T08:36:45Z","ticket_id":1358,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"export.csv","size":784439,"content_type":"image/png"}]},{"id":3479,"created_at":"2026-08-19T03:21:01Z","updated_at":"2026-08-19T03:21:01Z","ticket_id":1359,"author_type":"customer","author_id":null,"author_name":"Ravi Pereira","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":866867,"content_type":"text/csv"}]},{"id":3480,"created_at":"2026-08-19T12:36:01Z","updated_at":"2026-08-19T12:36:01Z","ticket_id":1359,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3481,"created_at":"2026-06-07T06:34:47Z","updated_at":"2026-06-07T06:34:47Z","ticket_id":1360,"author_type":"customer","author_id":null,"author_name":"Facundo Green","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3482,"created_at":"2026-06-07T08:52:47Z","updated_at":"2026-06-07T08:52:47Z","ticket_id":1360,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3483,"created_at":"2026-06-07T13:18:47Z","updated_at":"2026-06-07T13:18:47Z","ticket_id":1360,"author_type":"customer","author_id":null,"author_name":"Facundo Green","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3484,"created_at":"2026-05-24T02:49:55Z","updated_at":"2026-05-24T02:49:55Z","ticket_id":1361,"author_type":"customer","author_id":null,"author_name":"Hugo Turner","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3485,"created_at":"2026-08-29T22:30:36Z","updated_at":"2026-08-29T22:30:36Z","ticket_id":1362,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3486,"created_at":"2026-07-28T05:29:22Z","updated_at":"2026-07-28T05:29:22Z","ticket_id":1363,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3487,"created_at":"2026-07-28T16:39:22Z","updated_at":"2026-07-28T16:39:22Z","ticket_id":1363,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":3488,"created_at":"2026-07-28T17:09:22Z","updated_at":"2026-07-28T17:09:22Z","ticket_id":1363,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3489,"created_at":"2026-06-06T19:03:10Z","updated_at":"2026-06-06T19:03:10Z","ticket_id":1364,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3490,"created_at":"2026-06-07T12:39:10Z","updated_at":"2026-06-07T12:39:10Z","ticket_id":1364,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3491,"created_at":"2026-05-16T16:32:45Z","updated_at":"2026-05-16T16:32:45Z","ticket_id":1365,"author_type":"customer","author_id":null,"author_name":"Layla Brown","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3492,"created_at":"2026-05-17T06:28:45Z","updated_at":"2026-05-17T06:28:45Z","ticket_id":1365,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":249550,"content_type":"application/pdf"}]},{"id":3493,"created_at":"2026-05-17T07:20:50Z","updated_at":"2026-05-17T07:20:50Z","ticket_id":1366,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3494,"created_at":"2026-05-17T22:02:50Z","updated_at":"2026-05-17T22:02:50Z","ticket_id":1366,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":3495,"created_at":"2026-05-18T10:55:50Z","updated_at":"2026-05-18T10:55:50Z","ticket_id":1366,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3496,"created_at":"2026-05-18T23:13:50Z","updated_at":"2026-05-18T23:13:50Z","ticket_id":1366,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3497,"created_at":"2026-07-15T17:58:55Z","updated_at":"2026-07-15T17:58:55Z","ticket_id":1367,"author_type":"customer","author_id":null,"author_name":"Kenji Torres","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3498,"created_at":"2026-07-15T23:28:55Z","updated_at":"2026-07-15T23:28:55Z","ticket_id":1367,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3499,"created_at":"2026-07-16T08:29:55Z","updated_at":"2026-07-16T08:29:55Z","ticket_id":1367,"author_type":"customer","author_id":null,"author_name":"Kenji Torres","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":808144,"content_type":"text/plain"}]},{"id":3500,"created_at":"2026-07-16T11:07:55Z","updated_at":"2026-07-16T11:07:55Z","ticket_id":1367,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3501,"created_at":"2026-07-16T12:43:55Z","updated_at":"2026-07-16T12:43:55Z","ticket_id":1367,"author_type":"customer","author_id":null,"author_name":"Kenji Torres","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3502,"created_at":"2026-07-16T16:11:55Z","updated_at":"2026-07-16T16:11:55Z","ticket_id":1367,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3503,"created_at":"2026-07-19T05:59:41Z","updated_at":"2026-07-19T05:59:41Z","ticket_id":1368,"author_type":"customer","author_id":null,"author_name":"Sven Russo","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":442927,"content_type":"application/pdf"}]},{"id":3504,"created_at":"2026-07-20T00:16:41Z","updated_at":"2026-07-20T00:16:41Z","ticket_id":1368,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3505,"created_at":"2026-05-22T09:31:01Z","updated_at":"2026-05-22T09:31:01Z","ticket_id":1369,"author_type":"customer","author_id":null,"author_name":"Amara Lopez","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3506,"created_at":"2026-05-12T21:20:11Z","updated_at":"2026-05-12T21:20:11Z","ticket_id":1370,"author_type":"customer","author_id":null,"author_name":"Felix King","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3507,"created_at":"2026-05-13T15:15:11Z","updated_at":"2026-05-13T15:15:11Z","ticket_id":1370,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":3508,"created_at":"2026-05-14T03:59:11Z","updated_at":"2026-05-14T03:59:11Z","ticket_id":1370,"author_type":"customer","author_id":null,"author_name":"Felix King","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3509,"created_at":"2026-05-17T15:37:38Z","updated_at":"2026-05-17T15:37:38Z","ticket_id":1371,"author_type":"customer","author_id":null,"author_name":"Grace Rossi","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3510,"created_at":"2026-05-18T05:15:38Z","updated_at":"2026-05-18T05:15:38Z","ticket_id":1371,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3511,"created_at":"2026-05-18T07:45:38Z","updated_at":"2026-05-18T07:45:38Z","ticket_id":1371,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":true,"attachments":[{"name":"log.txt","size":722514,"content_type":"text/plain"}]},{"id":3512,"created_at":"2026-05-18T12:58:38Z","updated_at":"2026-05-18T12:58:38Z","ticket_id":1371,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3513,"created_at":"2026-05-08T19:25:44Z","updated_at":"2026-05-08T19:25:44Z","ticket_id":1372,"author_type":"customer","author_id":null,"author_name":"Maya Park","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3514,"created_at":"2026-03-18T02:15:47Z","updated_at":"2026-03-18T02:15:47Z","ticket_id":1373,"author_type":"customer","author_id":null,"author_name":"Emilia Mitchell","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3515,"created_at":"2026-03-18T19:20:47Z","updated_at":"2026-03-18T19:20:47Z","ticket_id":1373,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3516,"created_at":"2026-03-18T20:04:47Z","updated_at":"2026-03-18T20:04:47Z","ticket_id":1373,"author_type":"customer","author_id":null,"author_name":"Emilia Mitchell","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3517,"created_at":"2026-05-31T20:10:33Z","updated_at":"2026-05-31T20:10:33Z","ticket_id":1374,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3518,"created_at":"2026-06-01T07:33:33Z","updated_at":"2026-06-01T07:33:33Z","ticket_id":1374,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3519,"created_at":"2026-06-01T18:55:33Z","updated_at":"2026-06-01T18:55:33Z","ticket_id":1374,"author_type":"customer","author_id":null,"author_name":"System","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3520,"created_at":"2026-06-02T11:05:33Z","updated_at":"2026-06-02T11:05:33Z","ticket_id":1374,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3521,"created_at":"2026-04-27T19:35:33Z","updated_at":"2026-04-27T19:35:33Z","ticket_id":1375,"author_type":"customer","author_id":null,"author_name":"Zoe Bianchi","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3522,"created_at":"2026-06-19T02:25:45Z","updated_at":"2026-06-19T02:25:45Z","ticket_id":1376,"author_type":"customer","author_id":null,"author_name":"Youssef Evans","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3523,"created_at":"2026-06-19T03:09:45Z","updated_at":"2026-06-19T03:09:45Z","ticket_id":1376,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3524,"created_at":"2026-06-06T01:36:06Z","updated_at":"2026-06-06T01:36:06Z","ticket_id":1377,"author_type":"customer","author_id":null,"author_name":"Youssef Moore","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3525,"created_at":"2026-05-10T12:07:19Z","updated_at":"2026-05-10T12:07:19Z","ticket_id":1378,"author_type":"customer","author_id":null,"author_name":"Ava Costa","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3526,"created_at":"2026-05-10T15:10:19Z","updated_at":"2026-05-10T15:10:19Z","ticket_id":1378,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":418503,"content_type":"image/png"}]},{"id":3527,"created_at":"2026-05-11T07:05:19Z","updated_at":"2026-05-11T07:05:19Z","ticket_id":1378,"author_type":"customer","author_id":null,"author_name":"Ava Costa","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3528,"created_at":"2026-05-11T18:21:19Z","updated_at":"2026-05-11T18:21:19Z","ticket_id":1378,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3529,"created_at":"2026-05-12T06:59:19Z","updated_at":"2026-05-12T06:59:19Z","ticket_id":1378,"author_type":"customer","author_id":null,"author_name":"Ava Costa","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3530,"created_at":"2026-06-24T21:55:37Z","updated_at":"2026-06-24T21:55:37Z","ticket_id":1379,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3531,"created_at":"2026-06-24T23:46:37Z","updated_at":"2026-06-24T23:46:37Z","ticket_id":1379,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"export.csv","size":681577,"content_type":"text/plain"}]},{"id":3532,"created_at":"2026-06-25T01:47:37Z","updated_at":"2026-06-25T01:47:37Z","ticket_id":1379,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3533,"created_at":"2026-06-25T09:43:37Z","updated_at":"2026-06-25T09:43:37Z","ticket_id":1379,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3534,"created_at":"2026-06-25T20:58:37Z","updated_at":"2026-06-25T20:58:37Z","ticket_id":1379,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3535,"created_at":"2026-08-17T21:34:39Z","updated_at":"2026-08-17T21:34:39Z","ticket_id":1380,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":3536,"created_at":"2026-08-18T08:19:39Z","updated_at":"2026-08-18T08:19:39Z","ticket_id":1380,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3537,"created_at":"2026-08-18T17:51:39Z","updated_at":"2026-08-18T17:51:39Z","ticket_id":1380,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3538,"created_at":"2026-08-19T09:49:39Z","updated_at":"2026-08-19T09:49:39Z","ticket_id":1380,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":3539,"created_at":"2026-06-05T06:50:47Z","updated_at":"2026-06-05T06:50:47Z","ticket_id":1381,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[]},{"id":3540,"created_at":"2026-06-05T11:57:47Z","updated_at":"2026-06-05T11:57:47Z","ticket_id":1381,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3541,"created_at":"2026-06-05T13:54:47Z","updated_at":"2026-06-05T13:54:47Z","ticket_id":1381,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3542,"created_at":"2026-06-05T22:45:47Z","updated_at":"2026-06-05T22:45:47Z","ticket_id":1381,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3543,"created_at":"2026-07-23T11:06:12Z","updated_at":"2026-07-23T11:06:12Z","ticket_id":1382,"author_type":"customer","author_id":null,"author_name":"Youssef Evans","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3544,"created_at":"2026-07-23T20:37:12Z","updated_at":"2026-07-23T20:37:12Z","ticket_id":1382,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":3545,"created_at":"2026-05-14T18:21:07Z","updated_at":"2026-05-14T18:21:07Z","ticket_id":1383,"author_type":"customer","author_id":null,"author_name":"Julian Romero","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3546,"created_at":"2026-05-15T08:49:07Z","updated_at":"2026-05-15T08:49:07Z","ticket_id":1383,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":3547,"created_at":"2026-05-15T09:12:07Z","updated_at":"2026-05-15T09:12:07Z","ticket_id":1383,"author_type":"customer","author_id":null,"author_name":"Julian Romero","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3548,"created_at":"2026-07-26T21:22:13Z","updated_at":"2026-07-26T21:22:13Z","ticket_id":1384,"author_type":"customer","author_id":null,"author_name":"Lucia Tanaka","body":"This started happening after the last update. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3549,"created_at":"2026-07-27T11:22:13Z","updated_at":"2026-07-27T11:22:13Z","ticket_id":1384,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3550,"created_at":"2026-07-27T20:28:13Z","updated_at":"2026-07-27T20:28:13Z","ticket_id":1384,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3551,"created_at":"2026-07-28T15:00:13Z","updated_at":"2026-07-28T15:00:13Z","ticket_id":1384,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"log.txt","size":97305,"content_type":"image/png"}]},{"id":3552,"created_at":"2026-07-28T22:57:13Z","updated_at":"2026-07-28T22:57:13Z","ticket_id":1384,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":3553,"created_at":"2026-07-29T01:58:13Z","updated_at":"2026-07-29T01:58:13Z","ticket_id":1384,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3554,"created_at":"2026-04-11T15:18:02Z","updated_at":"2026-04-11T15:18:02Z","ticket_id":1385,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"This started happening after the last update. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3555,"created_at":"2026-04-23T05:40:18Z","updated_at":"2026-04-23T05:40:18Z","ticket_id":1386,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3556,"created_at":"2026-04-23T20:06:18Z","updated_at":"2026-04-23T20:06:18Z","ticket_id":1386,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"export.csv","size":230522,"content_type":"text/plain"}]},{"id":3557,"created_at":"2026-04-30T20:58:00Z","updated_at":"2026-04-30T20:58:00Z","ticket_id":1387,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3558,"created_at":"2026-07-29T12:20:48Z","updated_at":"2026-07-29T12:20:48Z","ticket_id":1388,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3559,"created_at":"2026-05-11T18:31:07Z","updated_at":"2026-05-11T18:31:07Z","ticket_id":1389,"author_type":"customer","author_id":null,"author_name":"Rafael Adams","body":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3560,"created_at":"2026-05-11T23:10:07Z","updated_at":"2026-05-11T23:10:07Z","ticket_id":1389,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":3561,"created_at":"2026-05-12T01:25:07Z","updated_at":"2026-05-12T01:25:07Z","ticket_id":1389,"author_type":"customer","author_id":null,"author_name":"Rafael Adams","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3562,"created_at":"2026-05-12T11:02:07Z","updated_at":"2026-05-12T11:02:07Z","ticket_id":1389,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3563,"created_at":"2026-05-12T15:33:07Z","updated_at":"2026-05-12T15:33:07Z","ticket_id":1389,"author_type":"customer","author_id":null,"author_name":"Rafael Adams","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3564,"created_at":"2026-03-30T09:25:24Z","updated_at":"2026-03-30T09:25:24Z","ticket_id":1390,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3565,"created_at":"2026-03-30T15:59:24Z","updated_at":"2026-03-30T15:59:24Z","ticket_id":1390,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3566,"created_at":"2026-03-30T18:42:24Z","updated_at":"2026-03-30T18:42:24Z","ticket_id":1390,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3567,"created_at":"2026-03-31T07:14:24Z","updated_at":"2026-03-31T07:14:24Z","ticket_id":1390,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3568,"created_at":"2026-08-21T16:21:22Z","updated_at":"2026-08-21T16:21:22Z","ticket_id":1391,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3569,"created_at":"2026-08-22T16:26:01Z","updated_at":"2026-08-22T16:26:01Z","ticket_id":1392,"author_type":"customer","author_id":null,"author_name":"Amara Muller","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3570,"created_at":"2026-07-27T08:48:25Z","updated_at":"2026-07-27T08:48:25Z","ticket_id":1393,"author_type":"customer","author_id":null,"author_name":"Fatima Tran","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3571,"created_at":"2026-07-27T22:26:25Z","updated_at":"2026-07-27T22:26:25Z","ticket_id":1393,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":3572,"created_at":"2026-05-10T14:14:58Z","updated_at":"2026-05-10T14:14:58Z","ticket_id":1394,"author_type":"customer","author_id":null,"author_name":"Nicolas Khan","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":361207,"content_type":"application/pdf"}]},{"id":3573,"created_at":"2026-05-11T01:14:58Z","updated_at":"2026-05-11T01:14:58Z","ticket_id":1394,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3574,"created_at":"2026-05-11T16:33:58Z","updated_at":"2026-05-11T16:33:58Z","ticket_id":1394,"author_type":"customer","author_id":null,"author_name":"Nicolas Khan","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3575,"created_at":"2026-05-12T00:27:58Z","updated_at":"2026-05-12T00:27:58Z","ticket_id":1394,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3576,"created_at":"2026-03-26T02:18:56Z","updated_at":"2026-03-26T02:18:56Z","ticket_id":1395,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3577,"created_at":"2026-03-26T19:20:56Z","updated_at":"2026-03-26T19:20:56Z","ticket_id":1395,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"export.csv","size":625173,"content_type":"image/png"}]},{"id":3578,"created_at":"2026-03-27T11:02:56Z","updated_at":"2026-03-27T11:02:56Z","ticket_id":1395,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3579,"created_at":"2026-08-22T23:48:04Z","updated_at":"2026-08-22T23:48:04Z","ticket_id":1396,"author_type":"customer","author_id":null,"author_name":"Emma Young","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3580,"created_at":"2026-07-24T03:57:18Z","updated_at":"2026-07-24T03:57:18Z","ticket_id":1397,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3581,"created_at":"2026-07-24T06:58:18Z","updated_at":"2026-07-24T06:58:18Z","ticket_id":1397,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3582,"created_at":"2026-07-24T13:01:18Z","updated_at":"2026-07-24T13:01:18Z","ticket_id":1397,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3583,"created_at":"2026-07-25T01:46:18Z","updated_at":"2026-07-25T01:46:18Z","ticket_id":1397,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3584,"created_at":"2026-04-20T01:40:36Z","updated_at":"2026-04-20T01:40:36Z","ticket_id":1398,"author_type":"customer","author_id":null,"author_name":"Ravi Wilson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3585,"created_at":"2026-08-12T21:51:49Z","updated_at":"2026-08-12T21:51:49Z","ticket_id":1399,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3586,"created_at":"2026-08-13T09:12:49Z","updated_at":"2026-08-13T09:12:49Z","ticket_id":1399,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3587,"created_at":"2026-08-13T12:19:49Z","updated_at":"2026-08-13T12:19:49Z","ticket_id":1399,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3588,"created_at":"2026-08-13T16:16:49Z","updated_at":"2026-08-13T16:16:49Z","ticket_id":1399,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3589,"created_at":"2026-08-14T08:13:49Z","updated_at":"2026-08-14T08:13:49Z","ticket_id":1399,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3590,"created_at":"2026-08-14T17:51:49Z","updated_at":"2026-08-14T17:51:49Z","ticket_id":1399,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3591,"created_at":"2026-05-21T09:44:50Z","updated_at":"2026-05-21T09:44:50Z","ticket_id":1400,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3592,"created_at":"2026-07-11T19:39:01Z","updated_at":"2026-07-11T19:39:01Z","ticket_id":1401,"author_type":"customer","author_id":null,"author_name":"Maya Stewart","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3593,"created_at":"2026-07-12T11:02:01Z","updated_at":"2026-07-12T11:02:01Z","ticket_id":1401,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"export.csv","size":406899,"content_type":"application/pdf"}]},{"id":3594,"created_at":"2026-07-13T03:03:01Z","updated_at":"2026-07-13T03:03:01Z","ticket_id":1401,"author_type":"system","author_id":null,"author_name":"Maya Stewart","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3595,"created_at":"2026-07-13T10:09:01Z","updated_at":"2026-07-13T10:09:01Z","ticket_id":1401,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"screenshot.png","size":444224,"content_type":"text/csv"}]},{"id":3596,"created_at":"2026-04-01T12:08:33Z","updated_at":"2026-04-01T12:08:33Z","ticket_id":1402,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"Let me know if you need screenshots. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3597,"created_at":"2026-04-02T06:41:33Z","updated_at":"2026-04-02T06:41:33Z","ticket_id":1402,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3598,"created_at":"2026-04-03T01:26:33Z","updated_at":"2026-04-03T01:26:33Z","ticket_id":1402,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3599,"created_at":"2026-04-03T15:56:33Z","updated_at":"2026-04-03T15:56:33Z","ticket_id":1402,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3600,"created_at":"2026-04-03T16:42:33Z","updated_at":"2026-04-03T16:42:33Z","ticket_id":1402,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3601,"created_at":"2026-03-16T06:15:04Z","updated_at":"2026-03-16T06:15:04Z","ticket_id":1403,"author_type":"customer","author_id":null,"author_name":"Bram Tran","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3602,"created_at":"2026-07-01T13:21:40Z","updated_at":"2026-07-01T13:21:40Z","ticket_id":1404,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3603,"created_at":"2026-08-23T06:05:27Z","updated_at":"2026-08-23T06:05:27Z","ticket_id":1405,"author_type":"customer","author_id":null,"author_name":"Grace Rossi","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3604,"created_at":"2026-07-22T12:57:10Z","updated_at":"2026-07-22T12:57:10Z","ticket_id":1406,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":3605,"created_at":"2026-04-02T01:43:32Z","updated_at":"2026-04-02T01:43:32Z","ticket_id":1407,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3606,"created_at":"2026-04-02T10:59:32Z","updated_at":"2026-04-02T10:59:32Z","ticket_id":1407,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":139683,"content_type":"image/png"}]},{"id":3607,"created_at":"2026-04-02T11:16:32Z","updated_at":"2026-04-02T11:16:32Z","ticket_id":1407,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3608,"created_at":"2026-05-11T15:23:01Z","updated_at":"2026-05-11T15:23:01Z","ticket_id":1408,"author_type":"customer","author_id":null,"author_name":"Nora Young","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3609,"created_at":"2026-07-14T23:38:41Z","updated_at":"2026-07-14T23:38:41Z","ticket_id":1409,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3610,"created_at":"2026-07-15T10:41:41Z","updated_at":"2026-07-15T10:41:41Z","ticket_id":1409,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[{"name":"screenshot.png","size":185443,"content_type":"text/csv"}]},{"id":3611,"created_at":"2026-07-15T20:21:41Z","updated_at":"2026-07-15T20:21:41Z","ticket_id":1409,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3612,"created_at":"2026-04-10T04:05:24Z","updated_at":"2026-04-10T04:05:24Z","ticket_id":1410,"author_type":"customer","author_id":null,"author_name":"Emma Young","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3613,"created_at":"2026-04-29T06:08:09Z","updated_at":"2026-04-29T06:08:09Z","ticket_id":1411,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3614,"created_at":"2026-04-29T21:09:09Z","updated_at":"2026-04-29T21:09:09Z","ticket_id":1411,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3615,"created_at":"2026-04-29T21:46:09Z","updated_at":"2026-04-29T21:46:09Z","ticket_id":1411,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3616,"created_at":"2026-04-30T11:52:09Z","updated_at":"2026-04-30T11:52:09Z","ticket_id":1411,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3617,"created_at":"2026-06-13T10:05:42Z","updated_at":"2026-06-13T10:05:42Z","ticket_id":1412,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3618,"created_at":"2026-03-18T12:38:16Z","updated_at":"2026-03-18T12:38:16Z","ticket_id":1413,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3619,"created_at":"2026-08-11T00:31:28Z","updated_at":"2026-08-11T00:31:28Z","ticket_id":1414,"author_type":"customer","author_id":null,"author_name":"Anouk White","body":"Here are the steps to reproduce it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3620,"created_at":"2026-05-08T02:52:17Z","updated_at":"2026-05-08T02:52:17Z","ticket_id":1415,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3621,"created_at":"2026-05-08T20:02:17Z","updated_at":"2026-05-08T20:02:17Z","ticket_id":1415,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3622,"created_at":"2026-05-09T11:39:17Z","updated_at":"2026-05-09T11:39:17Z","ticket_id":1415,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"log.txt","size":280160,"content_type":"text/plain"}]},{"id":3623,"created_at":"2026-05-10T04:28:17Z","updated_at":"2026-05-10T04:28:17Z","ticket_id":1415,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":461698,"content_type":"text/csv"}]},{"id":3624,"created_at":"2026-04-13T00:31:32Z","updated_at":"2026-04-13T00:31:32Z","ticket_id":1416,"author_type":"customer","author_id":null,"author_name":"Daniel Wright","body":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3625,"created_at":"2026-04-13T02:35:32Z","updated_at":"2026-04-13T02:35:32Z","ticket_id":1416,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3626,"created_at":"2026-04-26T14:16:31Z","updated_at":"2026-04-26T14:16:31Z","ticket_id":1417,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3627,"created_at":"2026-03-24T05:52:07Z","updated_at":"2026-03-24T05:52:07Z","ticket_id":1418,"author_type":"customer","author_id":null,"author_name":"Daniel Roberts","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3628,"created_at":"2026-03-24T13:06:07Z","updated_at":"2026-03-24T13:06:07Z","ticket_id":1418,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3629,"created_at":"2026-04-07T22:02:54Z","updated_at":"2026-04-07T22:02:54Z","ticket_id":1419,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3630,"created_at":"2026-04-08T09:13:54Z","updated_at":"2026-04-08T09:13:54Z","ticket_id":1419,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"invoice.pdf","size":192759,"content_type":"application/pdf"}]},{"id":3631,"created_at":"2026-04-09T00:52:54Z","updated_at":"2026-04-09T00:52:54Z","ticket_id":1419,"author_type":"customer","author_id":null,"author_name":"Marco Martinez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3632,"created_at":"2026-08-21T05:02:09Z","updated_at":"2026-08-21T05:02:09Z","ticket_id":1420,"author_type":"customer","author_id":null,"author_name":"Rosa Thomas","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3633,"created_at":"2026-08-21T09:25:09Z","updated_at":"2026-08-21T09:25:09Z","ticket_id":1420,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3634,"created_at":"2026-08-21T10:38:09Z","updated_at":"2026-08-21T10:38:09Z","ticket_id":1420,"author_type":"system","author_id":null,"author_name":"Rosa Thomas","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"export.csv","size":830481,"content_type":"text/plain"}]},{"id":3635,"created_at":"2026-08-21T22:13:09Z","updated_at":"2026-08-21T22:13:09Z","ticket_id":1420,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3636,"created_at":"2026-04-08T15:20:31Z","updated_at":"2026-04-08T15:20:31Z","ticket_id":1421,"author_type":"customer","author_id":null,"author_name":"Carolina Park","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3637,"created_at":"2026-04-09T03:49:31Z","updated_at":"2026-04-09T03:49:31Z","ticket_id":1421,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3638,"created_at":"2026-04-09T21:59:31Z","updated_at":"2026-04-09T21:59:31Z","ticket_id":1421,"author_type":"customer","author_id":null,"author_name":"Carolina Park","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"export.csv","size":896708,"content_type":"application/pdf"}]},{"id":3639,"created_at":"2026-04-10T14:11:31Z","updated_at":"2026-04-10T14:11:31Z","ticket_id":1421,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":3640,"created_at":"2026-08-27T22:29:35Z","updated_at":"2026-08-27T22:29:35Z","ticket_id":1422,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3641,"created_at":"2026-08-28T08:11:35Z","updated_at":"2026-08-28T08:11:35Z","ticket_id":1422,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3642,"created_at":"2026-08-28T19:34:35Z","updated_at":"2026-08-28T19:34:35Z","ticket_id":1422,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3643,"created_at":"2026-03-25T08:17:13Z","updated_at":"2026-03-25T08:17:13Z","ticket_id":1423,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"This started happening after the last update. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3644,"created_at":"2026-03-25T22:37:13Z","updated_at":"2026-03-25T22:37:13Z","ticket_id":1423,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3645,"created_at":"2026-03-26T03:38:13Z","updated_at":"2026-03-26T03:38:13Z","ticket_id":1423,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3646,"created_at":"2026-08-11T00:06:09Z","updated_at":"2026-08-11T00:06:09Z","ticket_id":1424,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3647,"created_at":"2026-08-11T05:50:09Z","updated_at":"2026-08-11T05:50:09Z","ticket_id":1424,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":true,"attachments":[{"name":"screenshot.png","size":228202,"content_type":"image/png"}]},{"id":3648,"created_at":"2026-08-11T06:08:09Z","updated_at":"2026-08-11T06:08:09Z","ticket_id":1424,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":3649,"created_at":"2026-08-11T15:46:09Z","updated_at":"2026-08-11T15:46:09Z","ticket_id":1424,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3650,"created_at":"2026-08-12T05:14:09Z","updated_at":"2026-08-12T05:14:09Z","ticket_id":1424,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3651,"created_at":"2026-08-12T17:47:09Z","updated_at":"2026-08-12T17:47:09Z","ticket_id":1424,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"export.csv","size":248886,"content_type":"text/plain"}]},{"id":3652,"created_at":"2026-07-11T00:58:25Z","updated_at":"2026-07-11T00:58:25Z","ticket_id":1425,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3653,"created_at":"2026-07-11T02:01:25Z","updated_at":"2026-07-11T02:01:25Z","ticket_id":1425,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":647517,"content_type":"text/csv"}]},{"id":3654,"created_at":"2026-07-11T04:36:25Z","updated_at":"2026-07-11T04:36:25Z","ticket_id":1425,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":264230,"content_type":"image/png"}]},{"id":3655,"created_at":"2026-07-11T09:53:25Z","updated_at":"2026-07-11T09:53:25Z","ticket_id":1425,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3656,"created_at":"2026-07-11T14:34:25Z","updated_at":"2026-07-11T14:34:25Z","ticket_id":1425,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":851267,"content_type":"text/csv"}]},{"id":3657,"created_at":"2026-07-12T09:39:25Z","updated_at":"2026-07-12T09:39:25Z","ticket_id":1425,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":3658,"created_at":"2026-05-23T01:07:48Z","updated_at":"2026-05-23T01:07:48Z","ticket_id":1426,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"export.csv","size":870222,"content_type":"application/pdf"}]},{"id":3659,"created_at":"2026-05-23T09:38:48Z","updated_at":"2026-05-23T09:38:48Z","ticket_id":1426,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3660,"created_at":"2026-03-06T04:39:32Z","updated_at":"2026-03-06T04:39:32Z","ticket_id":1427,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3661,"created_at":"2026-03-06T11:29:32Z","updated_at":"2026-03-06T11:29:32Z","ticket_id":1427,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3662,"created_at":"2026-06-17T01:38:34Z","updated_at":"2026-06-17T01:38:34Z","ticket_id":1428,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3663,"created_at":"2026-06-17T16:09:34Z","updated_at":"2026-06-17T16:09:34Z","ticket_id":1428,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3664,"created_at":"2026-06-18T03:28:34Z","updated_at":"2026-06-18T03:28:34Z","ticket_id":1428,"author_type":"customer","author_id":null,"author_name":"Alice White","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3665,"created_at":"2026-04-13T13:58:13Z","updated_at":"2026-04-13T13:58:13Z","ticket_id":1429,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3666,"created_at":"2026-04-14T08:51:13Z","updated_at":"2026-04-14T08:51:13Z","ticket_id":1429,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3667,"created_at":"2026-03-08T12:39:42Z","updated_at":"2026-03-08T12:39:42Z","ticket_id":1430,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3668,"created_at":"2026-03-09T02:35:42Z","updated_at":"2026-03-09T02:35:42Z","ticket_id":1430,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":3669,"created_at":"2026-05-03T12:34:25Z","updated_at":"2026-05-03T12:34:25Z","ticket_id":1431,"author_type":"customer","author_id":null,"author_name":"Julian Romero","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3670,"created_at":"2026-05-03T21:29:25Z","updated_at":"2026-05-03T21:29:25Z","ticket_id":1431,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3671,"created_at":"2026-08-03T00:06:56Z","updated_at":"2026-08-03T00:06:56Z","ticket_id":1432,"author_type":"customer","author_id":null,"author_name":"Amara Muller","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":3672,"created_at":"2026-08-03T10:09:56Z","updated_at":"2026-08-03T10:09:56Z","ticket_id":1432,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3673,"created_at":"2026-08-03T17:17:56Z","updated_at":"2026-08-03T17:17:56Z","ticket_id":1432,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":3674,"created_at":"2026-08-04T10:37:56Z","updated_at":"2026-08-04T10:37:56Z","ticket_id":1432,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3675,"created_at":"2026-06-04T11:12:50Z","updated_at":"2026-06-04T11:12:50Z","ticket_id":1433,"author_type":"customer","author_id":null,"author_name":"Julian Dubois","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3676,"created_at":"2026-06-26T17:43:05Z","updated_at":"2026-06-26T17:43:05Z","ticket_id":1434,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3677,"created_at":"2026-06-27T06:09:05Z","updated_at":"2026-06-27T06:09:05Z","ticket_id":1434,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":3678,"created_at":"2026-06-28T00:10:05Z","updated_at":"2026-06-28T00:10:05Z","ticket_id":1434,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3679,"created_at":"2026-07-12T23:35:07Z","updated_at":"2026-07-12T23:35:07Z","ticket_id":1435,"author_type":"customer","author_id":null,"author_name":"Youssef Evans","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3680,"created_at":"2026-07-13T02:54:07Z","updated_at":"2026-07-13T02:54:07Z","ticket_id":1435,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3681,"created_at":"2026-03-16T11:46:32Z","updated_at":"2026-03-16T11:46:32Z","ticket_id":1436,"author_type":"customer","author_id":null,"author_name":"Rafael Muller","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3682,"created_at":"2026-03-23T20:13:43Z","updated_at":"2026-03-23T20:13:43Z","ticket_id":1437,"author_type":"customer","author_id":null,"author_name":"Nora Bianchi","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3683,"created_at":"2026-08-28T12:04:21Z","updated_at":"2026-08-28T12:04:21Z","ticket_id":1438,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3684,"created_at":"2026-08-29T03:44:21Z","updated_at":"2026-08-29T03:44:21Z","ticket_id":1438,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3685,"created_at":"2026-08-29T20:28:21Z","updated_at":"2026-08-29T20:28:21Z","ticket_id":1438,"author_type":"customer","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3686,"created_at":"2026-08-30T00:48:21Z","updated_at":"2026-08-30T00:48:21Z","ticket_id":1438,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3687,"created_at":"2026-08-04T07:17:23Z","updated_at":"2026-08-04T07:17:23Z","ticket_id":1439,"author_type":"customer","author_id":null,"author_name":"Gabriel Sato","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":560601,"content_type":"image/png"}]},{"id":3688,"created_at":"2026-08-14T11:59:53Z","updated_at":"2026-08-14T11:59:53Z","ticket_id":1440,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3689,"created_at":"2026-08-14T17:07:53Z","updated_at":"2026-08-14T17:07:53Z","ticket_id":1440,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":3690,"created_at":"2026-08-14T18:22:53Z","updated_at":"2026-08-14T18:22:53Z","ticket_id":1440,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"invoice.pdf","size":236025,"content_type":"text/plain"}]},{"id":3691,"created_at":"2026-08-15T07:34:53Z","updated_at":"2026-08-15T07:34:53Z","ticket_id":1440,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3692,"created_at":"2026-08-15T09:56:53Z","updated_at":"2026-08-15T09:56:53Z","ticket_id":1440,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3693,"created_at":"2026-04-22T20:46:02Z","updated_at":"2026-04-22T20:46:02Z","ticket_id":1441,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3694,"created_at":"2026-04-23T15:06:02Z","updated_at":"2026-04-23T15:06:02Z","ticket_id":1441,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":88573,"content_type":"application/pdf"}]},{"id":3695,"created_at":"2026-04-23T22:15:02Z","updated_at":"2026-04-23T22:15:02Z","ticket_id":1441,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3696,"created_at":"2026-05-13T07:19:11Z","updated_at":"2026-05-13T07:19:11Z","ticket_id":1442,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3697,"created_at":"2026-04-10T23:35:27Z","updated_at":"2026-04-10T23:35:27Z","ticket_id":1443,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"log.txt","size":744254,"content_type":"image/png"}]},{"id":3698,"created_at":"2026-04-11T11:08:27Z","updated_at":"2026-04-11T11:08:27Z","ticket_id":1443,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":3699,"created_at":"2026-07-02T22:22:02Z","updated_at":"2026-07-02T22:22:02Z","ticket_id":1444,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":425679,"content_type":"text/csv"}]},{"id":3700,"created_at":"2026-08-06T15:39:08Z","updated_at":"2026-08-06T15:39:08Z","ticket_id":1445,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3701,"created_at":"2026-08-07T01:58:08Z","updated_at":"2026-08-07T01:58:08Z","ticket_id":1445,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3702,"created_at":"2026-08-07T04:38:08Z","updated_at":"2026-08-07T04:38:08Z","ticket_id":1445,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3703,"created_at":"2026-08-07T21:17:08Z","updated_at":"2026-08-07T21:17:08Z","ticket_id":1445,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3704,"created_at":"2026-08-08T09:38:08Z","updated_at":"2026-08-08T09:38:08Z","ticket_id":1445,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3705,"created_at":"2026-07-19T03:16:28Z","updated_at":"2026-07-19T03:16:28Z","ticket_id":1446,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3706,"created_at":"2026-07-19T03:51:28Z","updated_at":"2026-07-19T03:51:28Z","ticket_id":1446,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3707,"created_at":"2026-05-16T07:40:41Z","updated_at":"2026-05-16T07:40:41Z","ticket_id":1447,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3708,"created_at":"2026-05-16T08:25:41Z","updated_at":"2026-05-16T08:25:41Z","ticket_id":1447,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":23139,"content_type":"text/plain"}]},{"id":3709,"created_at":"2026-03-29T09:18:58Z","updated_at":"2026-03-29T09:18:58Z","ticket_id":1448,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[]},{"id":3710,"created_at":"2026-03-30T03:39:58Z","updated_at":"2026-03-30T03:39:58Z","ticket_id":1448,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3711,"created_at":"2026-03-30T21:41:58Z","updated_at":"2026-03-30T21:41:58Z","ticket_id":1448,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":553902,"content_type":"image/png"}]},{"id":3712,"created_at":"2026-04-25T07:34:49Z","updated_at":"2026-04-25T07:34:49Z","ticket_id":1449,"author_type":"customer","author_id":null,"author_name":"Sebastian Lefebvre","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3713,"created_at":"2026-08-10T07:32:04Z","updated_at":"2026-08-10T07:32:04Z","ticket_id":1450,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"invoice.pdf","size":658288,"content_type":"text/csv"}]},{"id":3714,"created_at":"2026-08-10T08:07:04Z","updated_at":"2026-08-10T08:07:04Z","ticket_id":1450,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3715,"created_at":"2026-08-10T22:59:04Z","updated_at":"2026-08-10T22:59:04Z","ticket_id":1450,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3716,"created_at":"2026-06-05T13:32:10Z","updated_at":"2026-06-05T13:32:10Z","ticket_id":1451,"author_type":"customer","author_id":null,"author_name":"Gabriel Sato","body":"Not urgent, just wanted to flag it. This started happening after the last update.","internal":false,"attachments":[]},{"id":3717,"created_at":"2026-06-05T18:55:10Z","updated_at":"2026-06-05T18:55:10Z","ticket_id":1451,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3718,"created_at":"2026-07-19T08:26:19Z","updated_at":"2026-07-19T08:26:19Z","ticket_id":1452,"author_type":"customer","author_id":null,"author_name":"Oscar Tanaka","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":562263,"content_type":"application/pdf"}]},{"id":3719,"created_at":"2026-06-21T23:20:07Z","updated_at":"2026-06-21T23:20:07Z","ticket_id":1453,"author_type":"customer","author_id":null,"author_name":"Amara Collins","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3720,"created_at":"2026-06-22T12:21:07Z","updated_at":"2026-06-22T12:21:07Z","ticket_id":1453,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"invoice.pdf","size":239104,"content_type":"image/png"}]},{"id":3721,"created_at":"2026-06-22T18:19:07Z","updated_at":"2026-06-22T18:19:07Z","ticket_id":1453,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3722,"created_at":"2026-08-29T11:34:26Z","updated_at":"2026-08-29T11:34:26Z","ticket_id":1454,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3723,"created_at":"2026-08-30T04:43:26Z","updated_at":"2026-08-30T04:43:26Z","ticket_id":1454,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3724,"created_at":"2026-07-31T09:50:23Z","updated_at":"2026-07-31T09:50:23Z","ticket_id":1455,"author_type":"customer","author_id":null,"author_name":"Bram Tran","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3725,"created_at":"2026-07-31T12:28:23Z","updated_at":"2026-07-31T12:28:23Z","ticket_id":1455,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3726,"created_at":"2026-07-31T16:26:23Z","updated_at":"2026-07-31T16:26:23Z","ticket_id":1455,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"invoice.pdf","size":787870,"content_type":"text/csv"}]},{"id":3727,"created_at":"2026-06-25T21:18:44Z","updated_at":"2026-06-25T21:18:44Z","ticket_id":1456,"author_type":"customer","author_id":null,"author_name":"Oscar Tanaka","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3728,"created_at":"2026-06-25T21:42:44Z","updated_at":"2026-06-25T21:42:44Z","ticket_id":1456,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3729,"created_at":"2026-07-04T16:35:48Z","updated_at":"2026-07-04T16:35:48Z","ticket_id":1457,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3730,"created_at":"2026-06-18T01:36:38Z","updated_at":"2026-06-18T01:36:38Z","ticket_id":1458,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3731,"created_at":"2026-08-07T21:09:49Z","updated_at":"2026-08-07T21:09:49Z","ticket_id":1459,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3732,"created_at":"2026-08-08T11:38:49Z","updated_at":"2026-08-08T11:38:49Z","ticket_id":1459,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3733,"created_at":"2026-08-09T02:03:49Z","updated_at":"2026-08-09T02:03:49Z","ticket_id":1459,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"export.csv","size":113003,"content_type":"application/pdf"}]},{"id":3734,"created_at":"2026-08-09T20:32:49Z","updated_at":"2026-08-09T20:32:49Z","ticket_id":1459,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3735,"created_at":"2026-06-25T21:05:33Z","updated_at":"2026-06-25T21:05:33Z","ticket_id":1460,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3736,"created_at":"2026-04-16T01:46:22Z","updated_at":"2026-04-16T01:46:22Z","ticket_id":1461,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3737,"created_at":"2026-04-16T02:25:22Z","updated_at":"2026-04-16T02:25:22Z","ticket_id":1461,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":287995,"content_type":"text/plain"}]},{"id":3738,"created_at":"2026-04-16T07:42:22Z","updated_at":"2026-04-16T07:42:22Z","ticket_id":1461,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3739,"created_at":"2026-04-17T01:04:22Z","updated_at":"2026-04-17T01:04:22Z","ticket_id":1461,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3740,"created_at":"2026-04-17T06:37:22Z","updated_at":"2026-04-17T06:37:22Z","ticket_id":1461,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3741,"created_at":"2026-04-17T10:05:22Z","updated_at":"2026-04-17T10:05:22Z","ticket_id":1461,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3742,"created_at":"2026-07-08T09:39:29Z","updated_at":"2026-07-08T09:39:29Z","ticket_id":1462,"author_type":"customer","author_id":null,"author_name":"Fatima Taylor","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3743,"created_at":"2026-06-24T17:54:08Z","updated_at":"2026-06-24T17:54:08Z","ticket_id":1463,"author_type":"customer","author_id":null,"author_name":"Carolina Davis","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3744,"created_at":"2026-06-25T02:29:08Z","updated_at":"2026-06-25T02:29:08Z","ticket_id":1463,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3745,"created_at":"2026-06-25T17:20:08Z","updated_at":"2026-06-25T17:20:08Z","ticket_id":1463,"author_type":"customer","author_id":null,"author_name":"Carolina Davis","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3746,"created_at":"2026-06-26T02:36:08Z","updated_at":"2026-06-26T02:36:08Z","ticket_id":1463,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3747,"created_at":"2026-06-26T22:01:08Z","updated_at":"2026-06-26T22:01:08Z","ticket_id":1463,"author_type":"customer","author_id":null,"author_name":"Carolina Davis","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3748,"created_at":"2026-06-27T13:37:08Z","updated_at":"2026-06-27T13:37:08Z","ticket_id":1463,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3749,"created_at":"2026-03-13T06:45:04Z","updated_at":"2026-03-13T06:45:04Z","ticket_id":1464,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3750,"created_at":"2026-03-14T01:32:04Z","updated_at":"2026-03-14T01:32:04Z","ticket_id":1464,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3751,"created_at":"2026-03-14T02:17:04Z","updated_at":"2026-03-14T02:17:04Z","ticket_id":1464,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3752,"created_at":"2026-04-07T02:05:45Z","updated_at":"2026-04-07T02:05:45Z","ticket_id":1465,"author_type":"customer","author_id":null,"author_name":"Gabriel Stewart","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3753,"created_at":"2026-04-07T18:41:45Z","updated_at":"2026-04-07T18:41:45Z","ticket_id":1465,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3754,"created_at":"2026-06-28T11:50:25Z","updated_at":"2026-06-28T11:50:25Z","ticket_id":1466,"author_type":"customer","author_id":null,"author_name":"Lucas Lewis","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3755,"created_at":"2026-06-28T12:04:25Z","updated_at":"2026-06-28T12:04:25Z","ticket_id":1466,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3756,"created_at":"2026-06-28T17:57:25Z","updated_at":"2026-06-28T17:57:25Z","ticket_id":1466,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3757,"created_at":"2026-04-06T06:01:36Z","updated_at":"2026-04-06T06:01:36Z","ticket_id":1467,"author_type":"customer","author_id":null,"author_name":"Max Turner","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3758,"created_at":"2026-04-06T16:39:36Z","updated_at":"2026-04-06T16:39:36Z","ticket_id":1467,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3759,"created_at":"2026-04-07T02:16:36Z","updated_at":"2026-04-07T02:16:36Z","ticket_id":1467,"author_type":"customer","author_id":null,"author_name":"Max Turner","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3760,"created_at":"2026-06-12T02:34:58Z","updated_at":"2026-06-12T02:34:58Z","ticket_id":1468,"author_type":"customer","author_id":null,"author_name":"Ivy Fischer","body":"Not urgent, just wanted to flag it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3761,"created_at":"2026-06-12T20:46:58Z","updated_at":"2026-06-12T20:46:58Z","ticket_id":1468,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3762,"created_at":"2026-06-13T14:16:58Z","updated_at":"2026-06-13T14:16:58Z","ticket_id":1468,"author_type":"customer","author_id":null,"author_name":"Ivy Fischer","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3763,"created_at":"2026-06-13T14:38:58Z","updated_at":"2026-06-13T14:38:58Z","ticket_id":1468,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3764,"created_at":"2026-06-13T17:25:58Z","updated_at":"2026-06-13T17:25:58Z","ticket_id":1468,"author_type":"customer","author_id":null,"author_name":"Ivy Fischer","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3765,"created_at":"2026-06-13T23:05:58Z","updated_at":"2026-06-13T23:05:58Z","ticket_id":1468,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3766,"created_at":"2026-04-04T19:36:10Z","updated_at":"2026-04-04T19:36:10Z","ticket_id":1469,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3767,"created_at":"2026-04-04T23:52:10Z","updated_at":"2026-04-04T23:52:10Z","ticket_id":1469,"author_type":"system","author_id":null,"author_name":"Ethan Green","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3768,"created_at":"2026-04-05T13:15:10Z","updated_at":"2026-04-05T13:15:10Z","ticket_id":1469,"author_type":"customer","author_id":null,"author_name":"System","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3769,"created_at":"2026-08-17T00:43:05Z","updated_at":"2026-08-17T00:43:05Z","ticket_id":1470,"author_type":"customer","author_id":null,"author_name":"Daniel Wright","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3770,"created_at":"2026-08-17T01:01:05Z","updated_at":"2026-08-17T01:01:05Z","ticket_id":1470,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3771,"created_at":"2026-03-18T03:02:40Z","updated_at":"2026-03-18T03:02:40Z","ticket_id":1471,"author_type":"customer","author_id":null,"author_name":"Emilia Mitchell","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3772,"created_at":"2026-03-18T14:49:40Z","updated_at":"2026-03-18T14:49:40Z","ticket_id":1471,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3773,"created_at":"2026-04-26T01:07:24Z","updated_at":"2026-04-26T01:07:24Z","ticket_id":1472,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3774,"created_at":"2026-04-26T14:11:24Z","updated_at":"2026-04-26T14:11:24Z","ticket_id":1472,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":3775,"created_at":"2026-04-26T18:48:24Z","updated_at":"2026-04-26T18:48:24Z","ticket_id":1472,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"export.csv","size":190555,"content_type":"text/csv"}]},{"id":3776,"created_at":"2026-04-27T05:58:24Z","updated_at":"2026-04-27T05:58:24Z","ticket_id":1472,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3777,"created_at":"2026-04-27T16:26:24Z","updated_at":"2026-04-27T16:26:24Z","ticket_id":1472,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3778,"created_at":"2026-04-28T07:22:24Z","updated_at":"2026-04-28T07:22:24Z","ticket_id":1472,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3779,"created_at":"2026-06-26T09:00:55Z","updated_at":"2026-06-26T09:00:55Z","ticket_id":1473,"author_type":"customer","author_id":null,"author_name":"Julian Dubois","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3780,"created_at":"2026-05-04T12:28:23Z","updated_at":"2026-05-04T12:28:23Z","ticket_id":1474,"author_type":"customer","author_id":null,"author_name":"Anouk Murphy","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3781,"created_at":"2026-05-04T16:39:23Z","updated_at":"2026-05-04T16:39:23Z","ticket_id":1474,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3782,"created_at":"2026-05-04T18:22:23Z","updated_at":"2026-05-04T18:22:23Z","ticket_id":1474,"author_type":"customer","author_id":null,"author_name":"Anouk Murphy","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3783,"created_at":"2026-06-03T09:55:45Z","updated_at":"2026-06-03T09:55:45Z","ticket_id":1475,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3784,"created_at":"2026-05-19T01:57:41Z","updated_at":"2026-05-19T01:57:41Z","ticket_id":1476,"author_type":"customer","author_id":null,"author_name":"Santiago Anderson","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3785,"created_at":"2026-05-19T02:44:41Z","updated_at":"2026-05-19T02:44:41Z","ticket_id":1476,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3786,"created_at":"2026-05-19T18:42:41Z","updated_at":"2026-05-19T18:42:41Z","ticket_id":1476,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3787,"created_at":"2026-05-20T11:14:41Z","updated_at":"2026-05-20T11:14:41Z","ticket_id":1476,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3788,"created_at":"2026-07-06T17:33:15Z","updated_at":"2026-07-06T17:33:15Z","ticket_id":1477,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3789,"created_at":"2026-07-07T13:10:15Z","updated_at":"2026-07-07T13:10:15Z","ticket_id":1477,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3790,"created_at":"2026-07-08T04:43:15Z","updated_at":"2026-07-08T04:43:15Z","ticket_id":1477,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3791,"created_at":"2026-08-30T08:09:56Z","updated_at":"2026-08-30T08:09:56Z","ticket_id":1478,"author_type":"customer","author_id":null,"author_name":"Joaquin Weber","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":3792,"created_at":"2026-06-22T03:08:21Z","updated_at":"2026-06-22T03:08:21Z","ticket_id":1479,"author_type":"customer","author_id":null,"author_name":"Daniel Wright","body":"Is there a workaround in the meantime? Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":610084,"content_type":"text/plain"}]},{"id":3793,"created_at":"2026-05-25T20:00:09Z","updated_at":"2026-05-25T20:00:09Z","ticket_id":1480,"author_type":"customer","author_id":null,"author_name":"Rafael Clark","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3794,"created_at":"2026-05-26T14:17:09Z","updated_at":"2026-05-26T14:17:09Z","ticket_id":1480,"author_type":"customer","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3795,"created_at":"2026-05-26T23:01:09Z","updated_at":"2026-05-26T23:01:09Z","ticket_id":1480,"author_type":"customer","author_id":null,"author_name":"Rafael Clark","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"log.txt","size":116290,"content_type":"image/png"}]},{"id":3796,"created_at":"2026-05-27T02:42:09Z","updated_at":"2026-05-27T02:42:09Z","ticket_id":1480,"author_type":"customer","author_id":null,"author_name":"System","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3797,"created_at":"2026-05-27T09:53:09Z","updated_at":"2026-05-27T09:53:09Z","ticket_id":1480,"author_type":"system","author_id":null,"author_name":"Rafael Clark","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3798,"created_at":"2026-08-06T11:42:01Z","updated_at":"2026-08-06T11:42:01Z","ticket_id":1481,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3799,"created_at":"2026-08-06T13:59:01Z","updated_at":"2026-08-06T13:59:01Z","ticket_id":1481,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3800,"created_at":"2026-08-07T04:43:01Z","updated_at":"2026-08-07T04:43:01Z","ticket_id":1481,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3801,"created_at":"2026-08-07T11:08:01Z","updated_at":"2026-08-07T11:08:01Z","ticket_id":1481,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"invoice.pdf","size":713529,"content_type":"application/pdf"}]},{"id":3802,"created_at":"2026-04-26T09:06:28Z","updated_at":"2026-04-26T09:06:28Z","ticket_id":1482,"author_type":"customer","author_id":null,"author_name":"Mikkel Roberts","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3803,"created_at":"2026-04-09T16:16:04Z","updated_at":"2026-04-09T16:16:04Z","ticket_id":1483,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"This started happening after the last update. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3804,"created_at":"2026-04-09T18:21:04Z","updated_at":"2026-04-09T18:21:04Z","ticket_id":1483,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":679135,"content_type":"text/csv"}]},{"id":3805,"created_at":"2026-08-20T15:28:06Z","updated_at":"2026-08-20T15:28:06Z","ticket_id":1484,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3806,"created_at":"2026-03-22T18:01:42Z","updated_at":"2026-03-22T18:01:42Z","ticket_id":1485,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[]},{"id":3807,"created_at":"2026-03-23T10:36:42Z","updated_at":"2026-03-23T10:36:42Z","ticket_id":1485,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3808,"created_at":"2026-03-23T13:45:42Z","updated_at":"2026-03-23T13:45:42Z","ticket_id":1485,"author_type":"customer","author_id":null,"author_name":"System","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3809,"created_at":"2026-03-24T06:00:42Z","updated_at":"2026-03-24T06:00:42Z","ticket_id":1485,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3810,"created_at":"2026-06-13T23:49:28Z","updated_at":"2026-06-13T23:49:28Z","ticket_id":1486,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"I have already tried clearing the cache and signing in again. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3811,"created_at":"2026-04-17T15:37:16Z","updated_at":"2026-04-17T15:37:16Z","ticket_id":1487,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[{"name":"invoice.pdf","size":163132,"content_type":"application/pdf"}]},{"id":3812,"created_at":"2026-04-17T15:55:16Z","updated_at":"2026-04-17T15:55:16Z","ticket_id":1487,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3813,"created_at":"2026-04-18T00:33:16Z","updated_at":"2026-04-18T00:33:16Z","ticket_id":1487,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3814,"created_at":"2026-04-18T02:49:16Z","updated_at":"2026-04-18T02:49:16Z","ticket_id":1487,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3815,"created_at":"2026-04-18T15:45:16Z","updated_at":"2026-04-18T15:45:16Z","ticket_id":1487,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3816,"created_at":"2026-04-18T19:29:16Z","updated_at":"2026-04-18T19:29:16Z","ticket_id":1487,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3817,"created_at":"2026-07-24T23:23:08Z","updated_at":"2026-07-24T23:23:08Z","ticket_id":1488,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3818,"created_at":"2026-07-25T02:28:08Z","updated_at":"2026-07-25T02:28:08Z","ticket_id":1488,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3819,"created_at":"2026-07-25T12:53:08Z","updated_at":"2026-07-25T12:53:08Z","ticket_id":1488,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3820,"created_at":"2026-07-08T00:10:37Z","updated_at":"2026-07-08T00:10:37Z","ticket_id":1489,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3821,"created_at":"2026-07-08T17:51:37Z","updated_at":"2026-07-08T17:51:37Z","ticket_id":1489,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3822,"created_at":"2026-07-09T05:40:37Z","updated_at":"2026-07-09T05:40:37Z","ticket_id":1489,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":3823,"created_at":"2026-06-12T09:53:09Z","updated_at":"2026-06-12T09:53:09Z","ticket_id":1490,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3824,"created_at":"2026-06-13T02:40:09Z","updated_at":"2026-06-13T02:40:09Z","ticket_id":1490,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3825,"created_at":"2026-07-27T13:30:08Z","updated_at":"2026-07-27T13:30:08Z","ticket_id":1491,"author_type":"customer","author_id":null,"author_name":"Rosa Schneider","body":"Let me know if you need screenshots. It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"log.txt","size":363146,"content_type":"text/plain"}]},{"id":3826,"created_at":"2026-07-27T15:26:08Z","updated_at":"2026-07-27T15:26:08Z","ticket_id":1491,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":3827,"created_at":"2026-07-27T18:03:08Z","updated_at":"2026-07-27T18:03:08Z","ticket_id":1491,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3828,"created_at":"2026-07-28T10:24:08Z","updated_at":"2026-07-28T10:24:08Z","ticket_id":1491,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":22184,"content_type":"application/pdf"}]},{"id":3829,"created_at":"2026-08-05T08:27:06Z","updated_at":"2026-08-05T08:27:06Z","ticket_id":1492,"author_type":"customer","author_id":null,"author_name":"Oscar Baker","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3830,"created_at":"2026-08-05T10:25:06Z","updated_at":"2026-08-05T10:25:06Z","ticket_id":1492,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3831,"created_at":"2026-08-05T17:26:06Z","updated_at":"2026-08-05T17:26:06Z","ticket_id":1492,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":3832,"created_at":"2026-08-06T10:29:06Z","updated_at":"2026-08-06T10:29:06Z","ticket_id":1492,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3833,"created_at":"2026-08-06T14:50:06Z","updated_at":"2026-08-06T14:50:06Z","ticket_id":1492,"author_type":"customer","author_id":null,"author_name":"Oscar Baker","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3834,"created_at":"2026-03-07T03:00:19Z","updated_at":"2026-03-07T03:00:19Z","ticket_id":1493,"author_type":"customer","author_id":null,"author_name":"Andres Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3835,"created_at":"2026-03-07T06:31:19Z","updated_at":"2026-03-07T06:31:19Z","ticket_id":1493,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3836,"created_at":"2026-03-07T14:17:19Z","updated_at":"2026-03-07T14:17:19Z","ticket_id":1493,"author_type":"customer","author_id":null,"author_name":"Andres Laurent","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3837,"created_at":"2026-05-01T06:36:18Z","updated_at":"2026-05-01T06:36:18Z","ticket_id":1494,"author_type":"customer","author_id":null,"author_name":"Maya Park","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3838,"created_at":"2026-05-30T07:43:11Z","updated_at":"2026-05-30T07:43:11Z","ticket_id":1495,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":3839,"created_at":"2026-05-30T07:56:11Z","updated_at":"2026-05-30T07:56:11Z","ticket_id":1495,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3840,"created_at":"2026-05-30T22:06:11Z","updated_at":"2026-05-30T22:06:11Z","ticket_id":1495,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3841,"created_at":"2026-08-01T04:07:26Z","updated_at":"2026-08-01T04:07:26Z","ticket_id":1496,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3842,"created_at":"2026-06-10T21:14:10Z","updated_at":"2026-06-10T21:14:10Z","ticket_id":1497,"author_type":"customer","author_id":null,"author_name":"Anouk Tanaka","body":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"invoice.pdf","size":405553,"content_type":"application/pdf"}]},{"id":3843,"created_at":"2026-06-11T16:07:10Z","updated_at":"2026-06-11T16:07:10Z","ticket_id":1497,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3844,"created_at":"2026-05-11T00:54:20Z","updated_at":"2026-05-11T00:54:20Z","ticket_id":1498,"author_type":"customer","author_id":null,"author_name":"Renata Harris","body":"Let me know if you need screenshots. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3845,"created_at":"2026-05-11T10:14:20Z","updated_at":"2026-05-11T10:14:20Z","ticket_id":1498,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3846,"created_at":"2026-05-11T14:38:20Z","updated_at":"2026-05-11T14:38:20Z","ticket_id":1498,"author_type":"customer","author_id":null,"author_name":"Renata Harris","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3847,"created_at":"2026-05-12T00:22:20Z","updated_at":"2026-05-12T00:22:20Z","ticket_id":1498,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3848,"created_at":"2026-05-12T08:12:20Z","updated_at":"2026-05-12T08:12:20Z","ticket_id":1498,"author_type":"customer","author_id":null,"author_name":"Renata Harris","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3849,"created_at":"2026-05-12T22:23:20Z","updated_at":"2026-05-12T22:23:20Z","ticket_id":1498,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3850,"created_at":"2026-03-28T11:42:25Z","updated_at":"2026-03-28T11:42:25Z","ticket_id":1499,"author_type":"customer","author_id":null,"author_name":"Renata Harris","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":733702,"content_type":"application/pdf"}]},{"id":3851,"created_at":"2026-03-29T01:42:25Z","updated_at":"2026-03-29T01:42:25Z","ticket_id":1499,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3852,"created_at":"2026-05-11T06:22:34Z","updated_at":"2026-05-11T06:22:34Z","ticket_id":1500,"author_type":"customer","author_id":null,"author_name":"Zoe Lopez","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[]},{"id":3853,"created_at":"2026-05-11T22:26:34Z","updated_at":"2026-05-11T22:26:34Z","ticket_id":1500,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":3854,"created_at":"2026-05-12T12:52:34Z","updated_at":"2026-05-12T12:52:34Z","ticket_id":1500,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"log.txt","size":640623,"content_type":"text/csv"}]},{"id":3855,"created_at":"2026-03-23T15:25:18Z","updated_at":"2026-03-23T15:25:18Z","ticket_id":1501,"author_type":"customer","author_id":null,"author_name":"Max Pereira","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3856,"created_at":"2026-03-24T09:11:18Z","updated_at":"2026-03-24T09:11:18Z","ticket_id":1501,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3857,"created_at":"2026-03-24T09:27:18Z","updated_at":"2026-03-24T09:27:18Z","ticket_id":1501,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3858,"created_at":"2026-04-29T06:07:35Z","updated_at":"2026-04-29T06:07:35Z","ticket_id":1502,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3859,"created_at":"2026-04-29T13:05:35Z","updated_at":"2026-04-29T13:05:35Z","ticket_id":1502,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3860,"created_at":"2026-04-30T00:21:35Z","updated_at":"2026-04-30T00:21:35Z","ticket_id":1502,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3861,"created_at":"2026-08-09T02:48:25Z","updated_at":"2026-08-09T02:48:25Z","ticket_id":1503,"author_type":"customer","author_id":null,"author_name":"Emma Nguyen","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":615609,"content_type":"image/png"}]},{"id":3862,"created_at":"2026-06-06T21:46:43Z","updated_at":"2026-06-06T21:46:43Z","ticket_id":1504,"author_type":"customer","author_id":null,"author_name":"Bram Tran","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3863,"created_at":"2026-06-07T09:20:43Z","updated_at":"2026-06-07T09:20:43Z","ticket_id":1504,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3864,"created_at":"2026-06-07T10:13:43Z","updated_at":"2026-06-07T10:13:43Z","ticket_id":1504,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3865,"created_at":"2026-06-08T02:18:43Z","updated_at":"2026-06-08T02:18:43Z","ticket_id":1504,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":3866,"created_at":"2026-06-08T21:40:43Z","updated_at":"2026-06-08T21:40:43Z","ticket_id":1504,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3867,"created_at":"2026-06-09T12:45:43Z","updated_at":"2026-06-09T12:45:43Z","ticket_id":1504,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3868,"created_at":"2026-08-11T12:55:45Z","updated_at":"2026-08-11T12:55:45Z","ticket_id":1505,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3869,"created_at":"2026-04-12T23:11:36Z","updated_at":"2026-04-12T23:11:36Z","ticket_id":1506,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3870,"created_at":"2026-04-13T05:28:36Z","updated_at":"2026-04-13T05:28:36Z","ticket_id":1506,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3871,"created_at":"2026-04-13T12:12:36Z","updated_at":"2026-04-13T12:12:36Z","ticket_id":1506,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3872,"created_at":"2026-03-18T18:26:39Z","updated_at":"2026-03-18T18:26:39Z","ticket_id":1507,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[]},{"id":3873,"created_at":"2026-03-19T03:24:39Z","updated_at":"2026-03-19T03:24:39Z","ticket_id":1507,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3874,"created_at":"2026-03-19T17:44:39Z","updated_at":"2026-03-19T17:44:39Z","ticket_id":1507,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3875,"created_at":"2026-04-30T11:49:30Z","updated_at":"2026-04-30T11:49:30Z","ticket_id":1508,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3876,"created_at":"2026-08-31T07:44:06Z","updated_at":"2026-08-31T07:44:06Z","ticket_id":1509,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3877,"created_at":"2026-07-07T08:47:04Z","updated_at":"2026-07-07T08:47:04Z","ticket_id":1510,"author_type":"customer","author_id":null,"author_name":"Julian Romero","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3878,"created_at":"2026-07-08T04:20:04Z","updated_at":"2026-07-08T04:20:04Z","ticket_id":1510,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3879,"created_at":"2026-07-08T10:35:04Z","updated_at":"2026-07-08T10:35:04Z","ticket_id":1510,"author_type":"customer","author_id":null,"author_name":"Julian Romero","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3880,"created_at":"2026-07-08T16:10:04Z","updated_at":"2026-07-08T16:10:04Z","ticket_id":1510,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3881,"created_at":"2026-04-18T01:20:01Z","updated_at":"2026-04-18T01:20:01Z","ticket_id":1511,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[]},{"id":3882,"created_at":"2026-04-09T14:26:14Z","updated_at":"2026-04-09T14:26:14Z","ticket_id":1512,"author_type":"customer","author_id":null,"author_name":"Nicolas Fischer","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3883,"created_at":"2026-04-10T09:13:14Z","updated_at":"2026-04-10T09:13:14Z","ticket_id":1512,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3884,"created_at":"2026-04-10T15:43:14Z","updated_at":"2026-04-10T15:43:14Z","ticket_id":1512,"author_type":"system","author_id":null,"author_name":"Nicolas Fischer","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3885,"created_at":"2026-04-11T01:55:14Z","updated_at":"2026-04-11T01:55:14Z","ticket_id":1512,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3886,"created_at":"2026-06-08T23:35:53Z","updated_at":"2026-06-08T23:35:53Z","ticket_id":1513,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3887,"created_at":"2026-06-09T12:39:53Z","updated_at":"2026-06-09T12:39:53Z","ticket_id":1513,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3888,"created_at":"2026-04-18T08:05:53Z","updated_at":"2026-04-18T08:05:53Z","ticket_id":1514,"author_type":"customer","author_id":null,"author_name":"Julian Hill","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"log.txt","size":438528,"content_type":"image/png"}]},{"id":3889,"created_at":"2026-04-29T15:42:30Z","updated_at":"2026-04-29T15:42:30Z","ticket_id":1515,"author_type":"customer","author_id":null,"author_name":"Renata Harris","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3890,"created_at":"2026-04-29T16:05:30Z","updated_at":"2026-04-29T16:05:30Z","ticket_id":1515,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3891,"created_at":"2026-04-29T19:26:30Z","updated_at":"2026-04-29T19:26:30Z","ticket_id":1515,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3892,"created_at":"2026-04-29T22:51:30Z","updated_at":"2026-04-29T22:51:30Z","ticket_id":1515,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3893,"created_at":"2026-04-22T01:48:20Z","updated_at":"2026-04-22T01:48:20Z","ticket_id":1516,"author_type":"customer","author_id":null,"author_name":"Ivy Lefebvre","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3894,"created_at":"2026-04-22T09:55:20Z","updated_at":"2026-04-22T09:55:20Z","ticket_id":1516,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3895,"created_at":"2026-04-22T17:21:20Z","updated_at":"2026-04-22T17:21:20Z","ticket_id":1516,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3896,"created_at":"2026-04-22T18:13:20Z","updated_at":"2026-04-22T18:13:20Z","ticket_id":1516,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3897,"created_at":"2026-04-23T04:58:20Z","updated_at":"2026-04-23T04:58:20Z","ticket_id":1516,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":3898,"created_at":"2026-06-17T08:05:58Z","updated_at":"2026-06-17T08:05:58Z","ticket_id":1517,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3899,"created_at":"2026-06-17T17:59:58Z","updated_at":"2026-06-17T17:59:58Z","ticket_id":1517,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3900,"created_at":"2026-04-28T21:44:30Z","updated_at":"2026-04-28T21:44:30Z","ticket_id":1518,"author_type":"customer","author_id":null,"author_name":"Yuki Ferrari","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3901,"created_at":"2026-08-16T14:38:02Z","updated_at":"2026-08-16T14:38:02Z","ticket_id":1519,"author_type":"customer","author_id":null,"author_name":"Emma Wilson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3902,"created_at":"2026-08-17T02:30:02Z","updated_at":"2026-08-17T02:30:02Z","ticket_id":1519,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3903,"created_at":"2026-07-09T14:57:33Z","updated_at":"2026-07-09T14:57:33Z","ticket_id":1520,"author_type":"customer","author_id":null,"author_name":"Noah Collins","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3904,"created_at":"2026-07-09T21:17:33Z","updated_at":"2026-07-09T21:17:33Z","ticket_id":1520,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":748383,"content_type":"text/csv"}]},{"id":3905,"created_at":"2026-07-10T07:39:33Z","updated_at":"2026-07-10T07:39:33Z","ticket_id":1520,"author_type":"customer","author_id":null,"author_name":"Noah Collins","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3906,"created_at":"2026-04-09T08:12:31Z","updated_at":"2026-04-09T08:12:31Z","ticket_id":1521,"author_type":"customer","author_id":null,"author_name":"Ingrid Mensah","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3907,"created_at":"2026-04-09T20:10:31Z","updated_at":"2026-04-09T20:10:31Z","ticket_id":1521,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3908,"created_at":"2026-06-01T00:32:23Z","updated_at":"2026-06-01T00:32:23Z","ticket_id":1522,"author_type":"customer","author_id":null,"author_name":"Clara Bianchi","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3909,"created_at":"2026-07-02T03:59:37Z","updated_at":"2026-07-02T03:59:37Z","ticket_id":1523,"author_type":"customer","author_id":null,"author_name":"Ava Costa","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3910,"created_at":"2026-07-02T04:26:37Z","updated_at":"2026-07-02T04:26:37Z","ticket_id":1523,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3911,"created_at":"2026-06-08T22:45:33Z","updated_at":"2026-06-08T22:45:33Z","ticket_id":1524,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3912,"created_at":"2026-06-09T09:36:33Z","updated_at":"2026-06-09T09:36:33Z","ticket_id":1524,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3913,"created_at":"2026-06-09T17:01:33Z","updated_at":"2026-06-09T17:01:33Z","ticket_id":1524,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3914,"created_at":"2026-06-10T11:57:33Z","updated_at":"2026-06-10T11:57:33Z","ticket_id":1524,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3915,"created_at":"2026-06-27T20:43:56Z","updated_at":"2026-06-27T20:43:56Z","ticket_id":1525,"author_type":"customer","author_id":null,"author_name":"Tomas Moore","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3916,"created_at":"2026-06-27T20:59:56Z","updated_at":"2026-06-27T20:59:56Z","ticket_id":1525,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3917,"created_at":"2026-06-28T05:33:56Z","updated_at":"2026-06-28T05:33:56Z","ticket_id":1525,"author_type":"system","author_id":null,"author_name":"Tomas Moore","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3918,"created_at":"2026-06-28T16:26:56Z","updated_at":"2026-06-28T16:26:56Z","ticket_id":1525,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"screenshot.png","size":867429,"content_type":"text/plain"}]},{"id":3919,"created_at":"2026-06-11T16:36:10Z","updated_at":"2026-06-11T16:36:10Z","ticket_id":1526,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"export.csv","size":496073,"content_type":"text/plain"}]},{"id":3920,"created_at":"2026-03-12T00:23:11Z","updated_at":"2026-03-12T00:23:11Z","ticket_id":1527,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3921,"created_at":"2026-03-12T03:54:11Z","updated_at":"2026-03-12T03:54:11Z","ticket_id":1527,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3922,"created_at":"2026-03-12T16:57:11Z","updated_at":"2026-03-12T16:57:11Z","ticket_id":1527,"author_type":"system","author_id":null,"author_name":"Fatima Weber","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3923,"created_at":"2026-03-13T03:43:11Z","updated_at":"2026-03-13T03:43:11Z","ticket_id":1527,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3924,"created_at":"2026-03-13T14:22:11Z","updated_at":"2026-03-13T14:22:11Z","ticket_id":1527,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3925,"created_at":"2026-04-26T21:06:57Z","updated_at":"2026-04-26T21:06:57Z","ticket_id":1528,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"log.txt","size":740584,"content_type":"text/csv"}]},{"id":3926,"created_at":"2026-05-15T00:09:54Z","updated_at":"2026-05-15T00:09:54Z","ticket_id":1529,"author_type":"customer","author_id":null,"author_name":"Ines Jones","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3927,"created_at":"2026-04-16T06:40:59Z","updated_at":"2026-04-16T06:40:59Z","ticket_id":1530,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3928,"created_at":"2026-04-16T19:09:59Z","updated_at":"2026-04-16T19:09:59Z","ticket_id":1530,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3929,"created_at":"2026-04-17T07:15:59Z","updated_at":"2026-04-17T07:15:59Z","ticket_id":1530,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":3930,"created_at":"2026-06-02T16:52:08Z","updated_at":"2026-06-02T16:52:08Z","ticket_id":1531,"author_type":"customer","author_id":null,"author_name":"Hugo Russo","body":"Our whole team is affected, so this is fairly urgent. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3931,"created_at":"2026-06-03T11:52:08Z","updated_at":"2026-06-03T11:52:08Z","ticket_id":1531,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[{"name":"log.txt","size":754119,"content_type":"application/pdf"}]},{"id":3932,"created_at":"2026-06-03T22:54:08Z","updated_at":"2026-06-03T22:54:08Z","ticket_id":1531,"author_type":"customer","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3933,"created_at":"2026-06-04T04:50:08Z","updated_at":"2026-06-04T04:50:08Z","ticket_id":1531,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3934,"created_at":"2026-06-04T06:26:08Z","updated_at":"2026-06-04T06:26:08Z","ticket_id":1531,"author_type":"customer","author_id":null,"author_name":"Hugo Russo","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3935,"created_at":"2026-08-17T09:57:31Z","updated_at":"2026-08-17T09:57:31Z","ticket_id":1532,"author_type":"customer","author_id":null,"author_name":"Ava Perez","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3936,"created_at":"2026-04-16T23:45:00Z","updated_at":"2026-04-16T23:45:00Z","ticket_id":1533,"author_type":"customer","author_id":null,"author_name":"Henry Turner","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3937,"created_at":"2026-04-17T04:12:00Z","updated_at":"2026-04-17T04:12:00Z","ticket_id":1533,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3938,"created_at":"2026-06-24T16:53:00Z","updated_at":"2026-06-24T16:53:00Z","ticket_id":1534,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"I have already tried clearing the cache and signing in again. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3939,"created_at":"2026-06-25T06:41:00Z","updated_at":"2026-06-25T06:41:00Z","ticket_id":1534,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3940,"created_at":"2026-06-25T17:21:23Z","updated_at":"2026-06-25T17:21:23Z","ticket_id":1535,"author_type":"customer","author_id":null,"author_name":"Anouk White","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3941,"created_at":"2026-05-17T03:11:17Z","updated_at":"2026-05-17T03:11:17Z","ticket_id":1536,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3942,"created_at":"2026-05-17T07:19:17Z","updated_at":"2026-05-17T07:19:17Z","ticket_id":1536,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3943,"created_at":"2026-05-17T13:58:17Z","updated_at":"2026-05-17T13:58:17Z","ticket_id":1536,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3944,"created_at":"2026-06-22T14:41:29Z","updated_at":"2026-06-22T14:41:29Z","ticket_id":1537,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3945,"created_at":"2026-06-23T08:50:29Z","updated_at":"2026-06-23T08:50:29Z","ticket_id":1537,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":3946,"created_at":"2026-06-23T22:59:29Z","updated_at":"2026-06-23T22:59:29Z","ticket_id":1537,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":159539,"content_type":"text/csv"}]},{"id":3947,"created_at":"2026-04-16T23:24:33Z","updated_at":"2026-04-16T23:24:33Z","ticket_id":1538,"author_type":"customer","author_id":null,"author_name":"Diego Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3948,"created_at":"2026-04-17T08:16:33Z","updated_at":"2026-04-17T08:16:33Z","ticket_id":1538,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3949,"created_at":"2026-04-17T15:31:33Z","updated_at":"2026-04-17T15:31:33Z","ticket_id":1538,"author_type":"customer","author_id":null,"author_name":"Diego Johnson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":3950,"created_at":"2026-04-18T07:38:33Z","updated_at":"2026-04-18T07:38:33Z","ticket_id":1538,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3951,"created_at":"2026-04-19T01:23:33Z","updated_at":"2026-04-19T01:23:33Z","ticket_id":1538,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3952,"created_at":"2026-04-05T23:49:14Z","updated_at":"2026-04-05T23:49:14Z","ticket_id":1539,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"Let me know if you need screenshots. It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"invoice.pdf","size":162947,"content_type":"text/csv"}]},{"id":3953,"created_at":"2026-04-06T19:20:14Z","updated_at":"2026-04-06T19:20:14Z","ticket_id":1539,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":3954,"created_at":"2026-06-30T05:51:05Z","updated_at":"2026-06-30T05:51:05Z","ticket_id":1540,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3955,"created_at":"2026-06-30T06:05:05Z","updated_at":"2026-06-30T06:05:05Z","ticket_id":1540,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3956,"created_at":"2026-06-30T18:01:05Z","updated_at":"2026-06-30T18:01:05Z","ticket_id":1540,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3957,"created_at":"2026-07-01T12:30:05Z","updated_at":"2026-07-01T12:30:05Z","ticket_id":1540,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":220334,"content_type":"text/plain"}]},{"id":3958,"created_at":"2026-07-02T06:49:05Z","updated_at":"2026-07-02T06:49:05Z","ticket_id":1540,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3959,"created_at":"2026-08-21T03:25:59Z","updated_at":"2026-08-21T03:25:59Z","ticket_id":1541,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":3960,"created_at":"2026-04-05T13:09:34Z","updated_at":"2026-04-05T13:09:34Z","ticket_id":1542,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3961,"created_at":"2026-04-05T23:04:34Z","updated_at":"2026-04-05T23:04:34Z","ticket_id":1542,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3962,"created_at":"2026-04-06T01:25:34Z","updated_at":"2026-04-06T01:25:34Z","ticket_id":1542,"author_type":"customer","author_id":null,"author_name":"Sofia Turner","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3963,"created_at":"2026-04-14T23:52:46Z","updated_at":"2026-04-14T23:52:46Z","ticket_id":1543,"author_type":"customer","author_id":null,"author_name":"Marco Roberts","body":"Is there a workaround in the meantime? Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3964,"created_at":"2026-04-15T04:16:46Z","updated_at":"2026-04-15T04:16:46Z","ticket_id":1543,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3965,"created_at":"2026-03-12T17:04:37Z","updated_at":"2026-03-12T17:04:37Z","ticket_id":1544,"author_type":"customer","author_id":null,"author_name":"Hannah Suzuki","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3966,"created_at":"2026-03-12T22:17:37Z","updated_at":"2026-03-12T22:17:37Z","ticket_id":1544,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3967,"created_at":"2026-08-01T10:27:18Z","updated_at":"2026-08-01T10:27:18Z","ticket_id":1545,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3968,"created_at":"2026-08-01T19:25:18Z","updated_at":"2026-08-01T19:25:18Z","ticket_id":1545,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":3969,"created_at":"2026-08-02T02:32:18Z","updated_at":"2026-08-02T02:32:18Z","ticket_id":1545,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":3970,"created_at":"2026-04-27T19:49:48Z","updated_at":"2026-04-27T19:49:48Z","ticket_id":1546,"author_type":"customer","author_id":null,"author_name":"Yuki Ferrari","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3971,"created_at":"2026-08-31T22:42:55Z","updated_at":"2026-08-31T22:42:55Z","ticket_id":1547,"author_type":"customer","author_id":null,"author_name":"Matteo Weber","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":3972,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1547,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":3973,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1547,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":3974,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1547,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3975,"created_at":"2026-06-07T04:47:14Z","updated_at":"2026-06-07T04:47:14Z","ticket_id":1548,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3976,"created_at":"2026-06-07T22:38:14Z","updated_at":"2026-06-07T22:38:14Z","ticket_id":1548,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":3977,"created_at":"2026-06-04T15:59:46Z","updated_at":"2026-06-04T15:59:46Z","ticket_id":1549,"author_type":"customer","author_id":null,"author_name":"Omar Lewis","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3978,"created_at":"2026-06-04T17:27:46Z","updated_at":"2026-06-04T17:27:46Z","ticket_id":1549,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3979,"created_at":"2026-06-05T08:49:46Z","updated_at":"2026-06-05T08:49:46Z","ticket_id":1549,"author_type":"customer","author_id":null,"author_name":"Omar Lewis","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":504245,"content_type":"image/png"}]},{"id":3980,"created_at":"2026-06-11T11:23:57Z","updated_at":"2026-06-11T11:23:57Z","ticket_id":1550,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":3981,"created_at":"2026-06-11T14:47:57Z","updated_at":"2026-06-11T14:47:57Z","ticket_id":1550,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":3982,"created_at":"2026-06-12T07:51:57Z","updated_at":"2026-06-12T07:51:57Z","ticket_id":1550,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":3983,"created_at":"2026-06-12T12:43:57Z","updated_at":"2026-06-12T12:43:57Z","ticket_id":1550,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":3984,"created_at":"2026-06-12T15:32:57Z","updated_at":"2026-06-12T15:32:57Z","ticket_id":1550,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":493222,"content_type":"text/csv"}]},{"id":3985,"created_at":"2026-03-07T04:18:31Z","updated_at":"2026-03-07T04:18:31Z","ticket_id":1551,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":3986,"created_at":"2026-04-19T12:51:50Z","updated_at":"2026-04-19T12:51:50Z","ticket_id":1552,"author_type":"customer","author_id":null,"author_name":"Santiago Anderson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":661833,"content_type":"text/csv"}]},{"id":3987,"created_at":"2026-04-19T14:27:50Z","updated_at":"2026-04-19T14:27:50Z","ticket_id":1552,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":3988,"created_at":"2026-04-19T16:29:50Z","updated_at":"2026-04-19T16:29:50Z","ticket_id":1552,"author_type":"customer","author_id":null,"author_name":"Santiago Anderson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3989,"created_at":"2026-04-19T20:58:50Z","updated_at":"2026-04-19T20:58:50Z","ticket_id":1552,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":3990,"created_at":"2026-05-05T09:23:09Z","updated_at":"2026-05-05T09:23:09Z","ticket_id":1553,"author_type":"customer","author_id":null,"author_name":"Leon Schmidt","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":3991,"created_at":"2026-05-05T16:54:09Z","updated_at":"2026-05-05T16:54:09Z","ticket_id":1553,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":3992,"created_at":"2026-08-05T13:12:29Z","updated_at":"2026-08-05T13:12:29Z","ticket_id":1554,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3993,"created_at":"2026-06-20T15:33:30Z","updated_at":"2026-06-20T15:33:30Z","ticket_id":1555,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":3994,"created_at":"2026-06-20T18:09:30Z","updated_at":"2026-06-20T18:09:30Z","ticket_id":1555,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":3995,"created_at":"2026-06-21T03:51:30Z","updated_at":"2026-06-21T03:51:30Z","ticket_id":1555,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":3996,"created_at":"2026-05-30T02:10:49Z","updated_at":"2026-05-30T02:10:49Z","ticket_id":1556,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"export.csv","size":35605,"content_type":"text/csv"}]},{"id":3997,"created_at":"2026-05-30T17:34:49Z","updated_at":"2026-05-30T17:34:49Z","ticket_id":1556,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"screenshot.png","size":125391,"content_type":"text/csv"}]},{"id":3998,"created_at":"2026-05-30T21:54:49Z","updated_at":"2026-05-30T21:54:49Z","ticket_id":1556,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":3999,"created_at":"2026-04-08T23:32:20Z","updated_at":"2026-04-08T23:32:20Z","ticket_id":1557,"author_type":"customer","author_id":null,"author_name":"Lucia Silva","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4000,"created_at":"2026-03-31T02:06:25Z","updated_at":"2026-03-31T02:06:25Z","ticket_id":1558,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4001,"created_at":"2026-08-02T03:30:58Z","updated_at":"2026-08-02T03:30:58Z","ticket_id":1559,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4002,"created_at":"2026-08-02T18:20:58Z","updated_at":"2026-08-02T18:20:58Z","ticket_id":1559,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4003,"created_at":"2026-06-27T11:32:55Z","updated_at":"2026-06-27T11:32:55Z","ticket_id":1560,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4004,"created_at":"2026-03-30T17:12:36Z","updated_at":"2026-03-30T17:12:36Z","ticket_id":1561,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4005,"created_at":"2026-08-06T04:44:50Z","updated_at":"2026-08-06T04:44:50Z","ticket_id":1562,"author_type":"customer","author_id":null,"author_name":"Rosa Thomas","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4006,"created_at":"2026-08-06T17:59:50Z","updated_at":"2026-08-06T17:59:50Z","ticket_id":1562,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4007,"created_at":"2026-08-06T21:24:50Z","updated_at":"2026-08-06T21:24:50Z","ticket_id":1562,"author_type":"customer","author_id":null,"author_name":"Rosa Thomas","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4008,"created_at":"2026-08-07T00:47:50Z","updated_at":"2026-08-07T00:47:50Z","ticket_id":1562,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4009,"created_at":"2026-08-07T02:03:50Z","updated_at":"2026-08-07T02:03:50Z","ticket_id":1562,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4010,"created_at":"2026-08-04T11:14:53Z","updated_at":"2026-08-04T11:14:53Z","ticket_id":1563,"author_type":"customer","author_id":null,"author_name":"Hugo Turner","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4011,"created_at":"2026-08-04T18:56:53Z","updated_at":"2026-08-04T18:56:53Z","ticket_id":1563,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4012,"created_at":"2026-04-27T04:33:22Z","updated_at":"2026-04-27T04:33:22Z","ticket_id":1564,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4013,"created_at":"2026-04-27T11:08:22Z","updated_at":"2026-04-27T11:08:22Z","ticket_id":1564,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":4014,"created_at":"2026-04-15T22:05:50Z","updated_at":"2026-04-15T22:05:50Z","ticket_id":1565,"author_type":"customer","author_id":null,"author_name":"Mateo Williams","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4015,"created_at":"2026-04-16T04:40:50Z","updated_at":"2026-04-16T04:40:50Z","ticket_id":1565,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4016,"created_at":"2026-04-07T05:30:09Z","updated_at":"2026-04-07T05:30:09Z","ticket_id":1566,"author_type":"customer","author_id":null,"author_name":"Emma Young","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4017,"created_at":"2026-04-07T11:59:09Z","updated_at":"2026-04-07T11:59:09Z","ticket_id":1566,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4018,"created_at":"2026-04-26T10:39:28Z","updated_at":"2026-04-26T10:39:28Z","ticket_id":1567,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4019,"created_at":"2026-04-27T02:03:28Z","updated_at":"2026-04-27T02:03:28Z","ticket_id":1567,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4020,"created_at":"2026-04-27T12:39:28Z","updated_at":"2026-04-27T12:39:28Z","ticket_id":1567,"author_type":"customer","author_id":null,"author_name":"Ruby Brown","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4021,"created_at":"2026-04-27T23:02:28Z","updated_at":"2026-04-27T23:02:28Z","ticket_id":1567,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4022,"created_at":"2026-03-11T14:19:03Z","updated_at":"2026-03-11T14:19:03Z","ticket_id":1568,"author_type":"customer","author_id":null,"author_name":"Ines Romero","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":102018,"content_type":"application/pdf"}]},{"id":4023,"created_at":"2026-03-31T02:28:02Z","updated_at":"2026-03-31T02:28:02Z","ticket_id":1569,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4024,"created_at":"2026-03-31T02:55:02Z","updated_at":"2026-03-31T02:55:02Z","ticket_id":1569,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4025,"created_at":"2026-03-31T06:11:02Z","updated_at":"2026-03-31T06:11:02Z","ticket_id":1569,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4026,"created_at":"2026-07-05T01:45:10Z","updated_at":"2026-07-05T01:45:10Z","ticket_id":1570,"author_type":"customer","author_id":null,"author_name":"Andres Lefebvre","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4027,"created_at":"2026-07-05T21:16:10Z","updated_at":"2026-07-05T21:16:10Z","ticket_id":1570,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4028,"created_at":"2026-07-06T12:27:10Z","updated_at":"2026-07-06T12:27:10Z","ticket_id":1570,"author_type":"customer","author_id":null,"author_name":"Andres Lefebvre","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4029,"created_at":"2026-07-06T18:43:10Z","updated_at":"2026-07-06T18:43:10Z","ticket_id":1570,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4030,"created_at":"2026-07-07T04:42:10Z","updated_at":"2026-07-07T04:42:10Z","ticket_id":1570,"author_type":"customer","author_id":null,"author_name":"Andres Lefebvre","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":607195,"content_type":"text/csv"}]},{"id":4031,"created_at":"2026-08-07T17:05:39Z","updated_at":"2026-08-07T17:05:39Z","ticket_id":1571,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4032,"created_at":"2026-08-07T23:52:39Z","updated_at":"2026-08-07T23:52:39Z","ticket_id":1571,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4033,"created_at":"2026-06-19T03:18:33Z","updated_at":"2026-06-19T03:18:33Z","ticket_id":1572,"author_type":"customer","author_id":null,"author_name":"Fatima Taylor","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4034,"created_at":"2026-08-12T11:13:40Z","updated_at":"2026-08-12T11:13:40Z","ticket_id":1573,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4035,"created_at":"2026-08-12T18:32:40Z","updated_at":"2026-08-12T18:32:40Z","ticket_id":1573,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4036,"created_at":"2026-06-05T17:03:10Z","updated_at":"2026-06-05T17:03:10Z","ticket_id":1574,"author_type":"customer","author_id":null,"author_name":"Declan Mensah","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4037,"created_at":"2026-06-06T08:50:10Z","updated_at":"2026-06-06T08:50:10Z","ticket_id":1574,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4038,"created_at":"2026-06-06T14:29:10Z","updated_at":"2026-06-06T14:29:10Z","ticket_id":1574,"author_type":"system","author_id":null,"author_name":"Declan Mensah","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4039,"created_at":"2026-06-07T04:49:10Z","updated_at":"2026-06-07T04:49:10Z","ticket_id":1574,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4040,"created_at":"2026-08-17T00:29:22Z","updated_at":"2026-08-17T00:29:22Z","ticket_id":1575,"author_type":"customer","author_id":null,"author_name":"Olivia Wright","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4041,"created_at":"2026-04-08T13:54:31Z","updated_at":"2026-04-08T13:54:31Z","ticket_id":1576,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4042,"created_at":"2026-04-08T21:13:31Z","updated_at":"2026-04-08T21:13:31Z","ticket_id":1576,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4043,"created_at":"2026-04-09T14:24:31Z","updated_at":"2026-04-09T14:24:31Z","ticket_id":1576,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4044,"created_at":"2026-04-10T00:52:31Z","updated_at":"2026-04-10T00:52:31Z","ticket_id":1576,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"invoice.pdf","size":56529,"content_type":"application/pdf"}]},{"id":4045,"created_at":"2026-04-10T02:23:31Z","updated_at":"2026-04-10T02:23:31Z","ticket_id":1576,"author_type":"customer","author_id":null,"author_name":"Hugo Tanaka","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4046,"created_at":"2026-04-10T12:04:31Z","updated_at":"2026-04-10T12:04:31Z","ticket_id":1576,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4047,"created_at":"2026-08-22T23:01:53Z","updated_at":"2026-08-22T23:01:53Z","ticket_id":1577,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"Not urgent, just wanted to flag it. This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":194486,"content_type":"image/png"}]},{"id":4048,"created_at":"2026-08-23T17:01:53Z","updated_at":"2026-08-23T17:01:53Z","ticket_id":1577,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4049,"created_at":"2026-07-01T00:29:39Z","updated_at":"2026-07-01T00:29:39Z","ticket_id":1578,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4050,"created_at":"2026-07-24T10:55:19Z","updated_at":"2026-07-24T10:55:19Z","ticket_id":1579,"author_type":"customer","author_id":null,"author_name":"Ivy Lefebvre","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4051,"created_at":"2026-07-24T11:30:19Z","updated_at":"2026-07-24T11:30:19Z","ticket_id":1579,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4052,"created_at":"2026-07-24T12:21:19Z","updated_at":"2026-07-24T12:21:19Z","ticket_id":1579,"author_type":"customer","author_id":null,"author_name":"Ivy Lefebvre","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4053,"created_at":"2026-07-24T15:58:19Z","updated_at":"2026-07-24T15:58:19Z","ticket_id":1579,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":4054,"created_at":"2026-07-25T10:23:19Z","updated_at":"2026-07-25T10:23:19Z","ticket_id":1579,"author_type":"customer","author_id":null,"author_name":"Ivy Lefebvre","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4055,"created_at":"2026-07-25T14:19:19Z","updated_at":"2026-07-25T14:19:19Z","ticket_id":1579,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4056,"created_at":"2026-06-29T08:52:29Z","updated_at":"2026-06-29T08:52:29Z","ticket_id":1580,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4057,"created_at":"2026-06-29T23:50:29Z","updated_at":"2026-06-29T23:50:29Z","ticket_id":1580,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4058,"created_at":"2026-06-30T15:58:29Z","updated_at":"2026-06-30T15:58:29Z","ticket_id":1580,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4059,"created_at":"2026-06-30T18:05:29Z","updated_at":"2026-06-30T18:05:29Z","ticket_id":1580,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4060,"created_at":"2026-03-29T14:24:29Z","updated_at":"2026-03-29T14:24:29Z","ticket_id":1581,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4061,"created_at":"2026-08-29T12:56:56Z","updated_at":"2026-08-29T12:56:56Z","ticket_id":1582,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4062,"created_at":"2026-08-30T03:27:56Z","updated_at":"2026-08-30T03:27:56Z","ticket_id":1582,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4063,"created_at":"2026-08-30T14:53:56Z","updated_at":"2026-08-30T14:53:56Z","ticket_id":1582,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4064,"created_at":"2026-08-30T20:14:56Z","updated_at":"2026-08-30T20:14:56Z","ticket_id":1582,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4065,"created_at":"2026-07-22T23:26:52Z","updated_at":"2026-07-22T23:26:52Z","ticket_id":1583,"author_type":"customer","author_id":null,"author_name":"Nina Okafor","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4066,"created_at":"2026-05-31T18:47:08Z","updated_at":"2026-05-31T18:47:08Z","ticket_id":1584,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"invoice.pdf","size":874923,"content_type":"text/plain"}]},{"id":4067,"created_at":"2026-06-01T05:54:08Z","updated_at":"2026-06-01T05:54:08Z","ticket_id":1584,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":4068,"created_at":"2026-06-01T18:58:08Z","updated_at":"2026-06-01T18:58:08Z","ticket_id":1584,"author_type":"system","author_id":null,"author_name":"Sven Ferrari","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4069,"created_at":"2026-06-01T21:25:08Z","updated_at":"2026-06-01T21:25:08Z","ticket_id":1584,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":4070,"created_at":"2026-05-07T00:09:40Z","updated_at":"2026-05-07T00:09:40Z","ticket_id":1585,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4071,"created_at":"2026-06-28T11:21:02Z","updated_at":"2026-06-28T11:21:02Z","ticket_id":1586,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"Let me know if you need screenshots. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4072,"created_at":"2026-07-03T01:53:39Z","updated_at":"2026-07-03T01:53:39Z","ticket_id":1587,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4073,"created_at":"2026-05-08T20:55:30Z","updated_at":"2026-05-08T20:55:30Z","ticket_id":1588,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"log.txt","size":22620,"content_type":"application/pdf"}]},{"id":4074,"created_at":"2026-05-09T00:25:30Z","updated_at":"2026-05-09T00:25:30Z","ticket_id":1588,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4075,"created_at":"2026-05-26T19:46:46Z","updated_at":"2026-05-26T19:46:46Z","ticket_id":1589,"author_type":"customer","author_id":null,"author_name":"Olivia Wright","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4076,"created_at":"2026-04-22T13:46:51Z","updated_at":"2026-04-22T13:46:51Z","ticket_id":1590,"author_type":"customer","author_id":null,"author_name":"Marco Roberts","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4077,"created_at":"2026-04-23T01:03:51Z","updated_at":"2026-04-23T01:03:51Z","ticket_id":1590,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4078,"created_at":"2026-04-23T16:42:51Z","updated_at":"2026-04-23T16:42:51Z","ticket_id":1590,"author_type":"customer","author_id":null,"author_name":"Marco Roberts","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4079,"created_at":"2026-04-24T11:00:51Z","updated_at":"2026-04-24T11:00:51Z","ticket_id":1590,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4080,"created_at":"2026-05-04T05:04:46Z","updated_at":"2026-05-04T05:04:46Z","ticket_id":1591,"author_type":"customer","author_id":null,"author_name":"Bruno Hill","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4081,"created_at":"2026-05-04T06:00:46Z","updated_at":"2026-05-04T06:00:46Z","ticket_id":1591,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"log.txt","size":878980,"content_type":"text/csv"}]},{"id":4082,"created_at":"2026-05-04T22:37:46Z","updated_at":"2026-05-04T22:37:46Z","ticket_id":1591,"author_type":"customer","author_id":null,"author_name":"Bruno Hill","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4083,"created_at":"2026-04-11T07:38:29Z","updated_at":"2026-04-11T07:38:29Z","ticket_id":1592,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":267027,"content_type":"text/plain"}]},{"id":4084,"created_at":"2026-04-11T12:48:29Z","updated_at":"2026-04-11T12:48:29Z","ticket_id":1592,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4085,"created_at":"2026-04-11T14:48:29Z","updated_at":"2026-04-11T14:48:29Z","ticket_id":1592,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4086,"created_at":"2026-04-11T16:14:29Z","updated_at":"2026-04-11T16:14:29Z","ticket_id":1592,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":139546,"content_type":"image/png"}]},{"id":4087,"created_at":"2026-07-26T12:10:12Z","updated_at":"2026-07-26T12:10:12Z","ticket_id":1593,"author_type":"customer","author_id":null,"author_name":"Ravi Pereira","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4088,"created_at":"2026-07-26T15:03:12Z","updated_at":"2026-07-26T15:03:12Z","ticket_id":1593,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4089,"created_at":"2026-07-26T18:48:12Z","updated_at":"2026-07-26T18:48:12Z","ticket_id":1593,"author_type":"customer","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4090,"created_at":"2026-08-23T14:11:59Z","updated_at":"2026-08-23T14:11:59Z","ticket_id":1594,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4091,"created_at":"2026-08-23T15:46:59Z","updated_at":"2026-08-23T15:46:59Z","ticket_id":1594,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"log.txt","size":427886,"content_type":"application/pdf"}]},{"id":4092,"created_at":"2026-08-24T07:28:59Z","updated_at":"2026-08-24T07:28:59Z","ticket_id":1594,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4093,"created_at":"2026-08-24T18:52:59Z","updated_at":"2026-08-24T18:52:59Z","ticket_id":1594,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4094,"created_at":"2026-08-25T02:48:59Z","updated_at":"2026-08-25T02:48:59Z","ticket_id":1594,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4095,"created_at":"2026-06-25T09:12:36Z","updated_at":"2026-06-25T09:12:36Z","ticket_id":1595,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"log.txt","size":170971,"content_type":"text/plain"}]},{"id":4096,"created_at":"2026-06-26T02:53:36Z","updated_at":"2026-06-26T02:53:36Z","ticket_id":1595,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4097,"created_at":"2026-06-26T07:07:36Z","updated_at":"2026-06-26T07:07:36Z","ticket_id":1595,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4098,"created_at":"2026-06-26T08:28:36Z","updated_at":"2026-06-26T08:28:36Z","ticket_id":1595,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":652972,"content_type":"text/plain"}]},{"id":4099,"created_at":"2026-06-14T17:34:49Z","updated_at":"2026-06-14T17:34:49Z","ticket_id":1596,"author_type":"customer","author_id":null,"author_name":"Bram Scott","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4100,"created_at":"2026-06-15T05:08:49Z","updated_at":"2026-06-15T05:08:49Z","ticket_id":1596,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4101,"created_at":"2026-06-25T00:20:03Z","updated_at":"2026-06-25T00:20:03Z","ticket_id":1597,"author_type":"customer","author_id":null,"author_name":"Clara Wilson","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4102,"created_at":"2026-04-26T11:31:59Z","updated_at":"2026-04-26T11:31:59Z","ticket_id":1598,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4103,"created_at":"2026-08-09T19:26:05Z","updated_at":"2026-08-09T19:26:05Z","ticket_id":1599,"author_type":"customer","author_id":null,"author_name":"Matteo Williams","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4104,"created_at":"2026-08-10T01:30:05Z","updated_at":"2026-08-10T01:30:05Z","ticket_id":1599,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4105,"created_at":"2026-08-12T19:58:43Z","updated_at":"2026-08-12T19:58:43Z","ticket_id":1600,"author_type":"customer","author_id":null,"author_name":"Anouk Jackson","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"log.txt","size":555919,"content_type":"image/png"}]},{"id":4106,"created_at":"2026-08-12T20:15:43Z","updated_at":"2026-08-12T20:15:43Z","ticket_id":1600,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":4107,"created_at":"2026-08-13T00:51:43Z","updated_at":"2026-08-13T00:51:43Z","ticket_id":1600,"author_type":"customer","author_id":null,"author_name":"Anouk Jackson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4108,"created_at":"2026-06-20T04:06:06Z","updated_at":"2026-06-20T04:06:06Z","ticket_id":1601,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4109,"created_at":"2026-06-20T07:25:06Z","updated_at":"2026-06-20T07:25:06Z","ticket_id":1601,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4110,"created_at":"2026-08-27T04:14:40Z","updated_at":"2026-08-27T04:14:40Z","ticket_id":1602,"author_type":"customer","author_id":null,"author_name":"Nicolas Khan","body":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4111,"created_at":"2026-03-09T14:48:36Z","updated_at":"2026-03-09T14:48:36Z","ticket_id":1603,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4112,"created_at":"2026-03-09T23:41:36Z","updated_at":"2026-03-09T23:41:36Z","ticket_id":1603,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":690290,"content_type":"image/png"}]},{"id":4113,"created_at":"2026-03-10T12:15:36Z","updated_at":"2026-03-10T12:15:36Z","ticket_id":1603,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4114,"created_at":"2026-03-10T19:38:36Z","updated_at":"2026-03-10T19:38:36Z","ticket_id":1603,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4115,"created_at":"2026-07-08T07:32:24Z","updated_at":"2026-07-08T07:32:24Z","ticket_id":1604,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4116,"created_at":"2026-07-08T21:41:24Z","updated_at":"2026-07-08T21:41:24Z","ticket_id":1604,"author_type":"customer","author_id":null,"author_name":"System","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":681792,"content_type":"text/csv"}]},{"id":4117,"created_at":"2026-07-09T12:10:24Z","updated_at":"2026-07-09T12:10:24Z","ticket_id":1604,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4118,"created_at":"2026-07-09T19:04:24Z","updated_at":"2026-07-09T19:04:24Z","ticket_id":1604,"author_type":"system","author_id":null,"author_name":"Matteo Laurent","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4119,"created_at":"2026-05-22T14:48:38Z","updated_at":"2026-05-22T14:48:38Z","ticket_id":1605,"author_type":"customer","author_id":null,"author_name":"Oscar Tanaka","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4120,"created_at":"2026-04-05T06:56:56Z","updated_at":"2026-04-05T06:56:56Z","ticket_id":1606,"author_type":"customer","author_id":null,"author_name":"Marco Fernandez","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4121,"created_at":"2026-04-05T10:20:56Z","updated_at":"2026-04-05T10:20:56Z","ticket_id":1606,"author_type":"customer","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4122,"created_at":"2026-07-28T14:53:28Z","updated_at":"2026-07-28T14:53:28Z","ticket_id":1607,"author_type":"customer","author_id":null,"author_name":"Andres Taylor","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4123,"created_at":"2026-07-28T22:50:28Z","updated_at":"2026-07-28T22:50:28Z","ticket_id":1607,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":4124,"created_at":"2026-07-01T16:08:35Z","updated_at":"2026-07-01T16:08:35Z","ticket_id":1608,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[]},{"id":4125,"created_at":"2026-07-02T04:45:35Z","updated_at":"2026-07-02T04:45:35Z","ticket_id":1608,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4126,"created_at":"2026-07-02T21:27:35Z","updated_at":"2026-07-02T21:27:35Z","ticket_id":1608,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":4127,"created_at":"2026-07-17T14:10:36Z","updated_at":"2026-07-17T14:10:36Z","ticket_id":1609,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4128,"created_at":"2026-07-17T21:14:36Z","updated_at":"2026-07-17T21:14:36Z","ticket_id":1609,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"export.csv","size":497001,"content_type":"text/plain"}]},{"id":4129,"created_at":"2026-07-18T03:09:36Z","updated_at":"2026-07-18T03:09:36Z","ticket_id":1609,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4130,"created_at":"2026-07-18T21:31:36Z","updated_at":"2026-07-18T21:31:36Z","ticket_id":1609,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"log.txt","size":236223,"content_type":"image/png"}]},{"id":4131,"created_at":"2026-06-22T05:49:04Z","updated_at":"2026-06-22T05:49:04Z","ticket_id":1610,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4132,"created_at":"2026-06-22T21:27:04Z","updated_at":"2026-06-22T21:27:04Z","ticket_id":1610,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4133,"created_at":"2026-06-23T03:53:04Z","updated_at":"2026-06-23T03:53:04Z","ticket_id":1610,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4134,"created_at":"2026-04-23T12:15:54Z","updated_at":"2026-04-23T12:15:54Z","ticket_id":1611,"author_type":"customer","author_id":null,"author_name":"Felix Walker","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4135,"created_at":"2026-04-24T02:24:54Z","updated_at":"2026-04-24T02:24:54Z","ticket_id":1611,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4136,"created_at":"2026-08-14T23:02:38Z","updated_at":"2026-08-14T23:02:38Z","ticket_id":1612,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4137,"created_at":"2026-08-15T01:37:38Z","updated_at":"2026-08-15T01:37:38Z","ticket_id":1612,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":4138,"created_at":"2026-08-15T20:55:38Z","updated_at":"2026-08-15T20:55:38Z","ticket_id":1612,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4139,"created_at":"2026-04-30T00:11:28Z","updated_at":"2026-04-30T00:11:28Z","ticket_id":1613,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Our whole team is affected, so this is fairly urgent. This started happening after the last update.","internal":false,"attachments":[]},{"id":4140,"created_at":"2026-04-30T00:26:28Z","updated_at":"2026-04-30T00:26:28Z","ticket_id":1613,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4141,"created_at":"2026-04-30T18:52:28Z","updated_at":"2026-04-30T18:52:28Z","ticket_id":1613,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4142,"created_at":"2026-05-01T11:13:28Z","updated_at":"2026-05-01T11:13:28Z","ticket_id":1613,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4143,"created_at":"2026-07-19T09:19:57Z","updated_at":"2026-07-19T09:19:57Z","ticket_id":1614,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4144,"created_at":"2026-04-28T21:38:55Z","updated_at":"2026-04-28T21:38:55Z","ticket_id":1615,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4145,"created_at":"2026-04-29T09:09:55Z","updated_at":"2026-04-29T09:09:55Z","ticket_id":1615,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4146,"created_at":"2026-04-29T12:37:55Z","updated_at":"2026-04-29T12:37:55Z","ticket_id":1615,"author_type":"customer","author_id":null,"author_name":"System","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"log.txt","size":397527,"content_type":"text/plain"}]},{"id":4147,"created_at":"2026-04-12T20:27:48Z","updated_at":"2026-04-12T20:27:48Z","ticket_id":1616,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4148,"created_at":"2026-04-13T05:21:48Z","updated_at":"2026-04-13T05:21:48Z","ticket_id":1616,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4149,"created_at":"2026-03-30T20:54:36Z","updated_at":"2026-03-30T20:54:36Z","ticket_id":1617,"author_type":"customer","author_id":null,"author_name":"Gabriel Stewart","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4150,"created_at":"2026-04-29T06:44:45Z","updated_at":"2026-04-29T06:44:45Z","ticket_id":1618,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":580259,"content_type":"text/plain"}]},{"id":4151,"created_at":"2026-04-29T13:50:45Z","updated_at":"2026-04-29T13:50:45Z","ticket_id":1618,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4152,"created_at":"2026-04-30T09:47:45Z","updated_at":"2026-04-30T09:47:45Z","ticket_id":1618,"author_type":"customer","author_id":null,"author_name":"Renata Bianchi","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4153,"created_at":"2026-05-06T22:49:31Z","updated_at":"2026-05-06T22:49:31Z","ticket_id":1619,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Not urgent, just wanted to flag it. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4154,"created_at":"2026-03-08T01:17:49Z","updated_at":"2026-03-08T01:17:49Z","ticket_id":1620,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4155,"created_at":"2026-03-08T12:46:49Z","updated_at":"2026-03-08T12:46:49Z","ticket_id":1620,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4156,"created_at":"2026-07-27T14:27:28Z","updated_at":"2026-07-27T14:27:28Z","ticket_id":1621,"author_type":"customer","author_id":null,"author_name":"Ingrid Khan","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"invoice.pdf","size":463343,"content_type":"text/plain"}]},{"id":4157,"created_at":"2026-08-21T06:59:41Z","updated_at":"2026-08-21T06:59:41Z","ticket_id":1622,"author_type":"customer","author_id":null,"author_name":"Gabriel Stewart","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4158,"created_at":"2026-08-21T20:44:41Z","updated_at":"2026-08-21T20:44:41Z","ticket_id":1622,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4159,"created_at":"2026-08-22T13:19:41Z","updated_at":"2026-08-22T13:19:41Z","ticket_id":1622,"author_type":"customer","author_id":null,"author_name":"System","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4160,"created_at":"2026-08-22T16:51:41Z","updated_at":"2026-08-22T16:51:41Z","ticket_id":1622,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"invoice.pdf","size":74260,"content_type":"text/csv"}]},{"id":4161,"created_at":"2026-04-28T05:25:40Z","updated_at":"2026-04-28T05:25:40Z","ticket_id":1623,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4162,"created_at":"2026-04-28T05:39:40Z","updated_at":"2026-04-28T05:39:40Z","ticket_id":1623,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4163,"created_at":"2026-04-29T01:36:40Z","updated_at":"2026-04-29T01:36:40Z","ticket_id":1623,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4164,"created_at":"2026-04-29T17:32:40Z","updated_at":"2026-04-29T17:32:40Z","ticket_id":1623,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4165,"created_at":"2026-05-03T16:25:35Z","updated_at":"2026-05-03T16:25:35Z","ticket_id":1624,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4166,"created_at":"2026-05-04T07:46:35Z","updated_at":"2026-05-04T07:46:35Z","ticket_id":1624,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":4167,"created_at":"2026-05-04T19:33:35Z","updated_at":"2026-05-04T19:33:35Z","ticket_id":1624,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4168,"created_at":"2026-05-05T00:46:35Z","updated_at":"2026-05-05T00:46:35Z","ticket_id":1624,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4169,"created_at":"2026-07-25T00:24:44Z","updated_at":"2026-07-25T00:24:44Z","ticket_id":1625,"author_type":"customer","author_id":null,"author_name":"Isabella Campbell","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4170,"created_at":"2026-07-25T09:01:44Z","updated_at":"2026-07-25T09:01:44Z","ticket_id":1625,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":4171,"created_at":"2026-07-25T18:17:44Z","updated_at":"2026-07-25T18:17:44Z","ticket_id":1625,"author_type":"customer","author_id":null,"author_name":"Isabella Campbell","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4172,"created_at":"2026-06-23T03:22:50Z","updated_at":"2026-06-23T03:22:50Z","ticket_id":1626,"author_type":"customer","author_id":null,"author_name":"Andres Taylor","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4173,"created_at":"2026-06-23T21:42:50Z","updated_at":"2026-06-23T21:42:50Z","ticket_id":1626,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4174,"created_at":"2026-06-24T01:26:50Z","updated_at":"2026-06-24T01:26:50Z","ticket_id":1626,"author_type":"system","author_id":null,"author_name":"Andres Taylor","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"export.csv","size":185463,"content_type":"text/csv"}]},{"id":4175,"created_at":"2026-06-24T11:07:50Z","updated_at":"2026-06-24T11:07:50Z","ticket_id":1626,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4176,"created_at":"2026-03-06T05:55:46Z","updated_at":"2026-03-06T05:55:46Z","ticket_id":1627,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4177,"created_at":"2026-03-06T19:49:46Z","updated_at":"2026-03-06T19:49:46Z","ticket_id":1627,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4178,"created_at":"2026-03-07T08:00:46Z","updated_at":"2026-03-07T08:00:46Z","ticket_id":1627,"author_type":"customer","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"log.txt","size":184608,"content_type":"text/plain"}]},{"id":4179,"created_at":"2026-03-07T07:58:47Z","updated_at":"2026-03-07T07:58:47Z","ticket_id":1628,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4180,"created_at":"2026-03-07T10:19:47Z","updated_at":"2026-03-07T10:19:47Z","ticket_id":1628,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4181,"created_at":"2026-04-10T03:05:44Z","updated_at":"2026-04-10T03:05:44Z","ticket_id":1629,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4182,"created_at":"2026-04-10T08:41:44Z","updated_at":"2026-04-10T08:41:44Z","ticket_id":1629,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4183,"created_at":"2026-06-06T16:22:47Z","updated_at":"2026-06-06T16:22:47Z","ticket_id":1630,"author_type":"customer","author_id":null,"author_name":"Chloe Brown","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4184,"created_at":"2026-06-06T21:11:47Z","updated_at":"2026-06-06T21:11:47Z","ticket_id":1630,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4185,"created_at":"2026-06-06T23:19:47Z","updated_at":"2026-06-06T23:19:47Z","ticket_id":1630,"author_type":"customer","author_id":null,"author_name":"Chloe Brown","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4186,"created_at":"2026-06-07T14:30:47Z","updated_at":"2026-06-07T14:30:47Z","ticket_id":1630,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4187,"created_at":"2026-03-28T08:41:25Z","updated_at":"2026-03-28T08:41:25Z","ticket_id":1631,"author_type":"customer","author_id":null,"author_name":"Fatima Taylor","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4188,"created_at":"2026-03-28T17:11:25Z","updated_at":"2026-03-28T17:11:25Z","ticket_id":1631,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4189,"created_at":"2026-03-29T05:18:25Z","updated_at":"2026-03-29T05:18:25Z","ticket_id":1631,"author_type":"customer","author_id":null,"author_name":"Fatima Taylor","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4190,"created_at":"2026-08-26T08:51:51Z","updated_at":"2026-08-26T08:51:51Z","ticket_id":1632,"author_type":"customer","author_id":null,"author_name":"Julian Carter","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4191,"created_at":"2026-08-26T14:38:51Z","updated_at":"2026-08-26T14:38:51Z","ticket_id":1632,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4192,"created_at":"2026-03-08T23:03:01Z","updated_at":"2026-03-08T23:03:01Z","ticket_id":1633,"author_type":"customer","author_id":null,"author_name":"Ivy Ferrari","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4193,"created_at":"2026-03-09T09:24:01Z","updated_at":"2026-03-09T09:24:01Z","ticket_id":1633,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"screenshot.png","size":40158,"content_type":"application/pdf"}]},{"id":4194,"created_at":"2026-04-29T19:12:13Z","updated_at":"2026-04-29T19:12:13Z","ticket_id":1634,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[{"name":"invoice.pdf","size":242451,"content_type":"text/plain"}]},{"id":4195,"created_at":"2026-04-30T00:48:13Z","updated_at":"2026-04-30T00:48:13Z","ticket_id":1634,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4196,"created_at":"2026-04-30T10:01:13Z","updated_at":"2026-04-30T10:01:13Z","ticket_id":1634,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4197,"created_at":"2026-04-30T17:32:13Z","updated_at":"2026-04-30T17:32:13Z","ticket_id":1634,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4198,"created_at":"2026-07-28T05:14:32Z","updated_at":"2026-07-28T05:14:32Z","ticket_id":1635,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4199,"created_at":"2026-07-17T16:33:01Z","updated_at":"2026-07-17T16:33:01Z","ticket_id":1636,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4200,"created_at":"2026-07-17T22:43:01Z","updated_at":"2026-07-17T22:43:01Z","ticket_id":1636,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"log.txt","size":120037,"content_type":"image/png"}]},{"id":4201,"created_at":"2026-07-18T02:40:01Z","updated_at":"2026-07-18T02:40:01Z","ticket_id":1636,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4202,"created_at":"2026-07-18T18:07:01Z","updated_at":"2026-07-18T18:07:01Z","ticket_id":1636,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"invoice.pdf","size":77053,"content_type":"text/plain"}]},{"id":4203,"created_at":"2026-07-18T21:35:01Z","updated_at":"2026-07-18T21:35:01Z","ticket_id":1636,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4204,"created_at":"2026-07-19T05:32:01Z","updated_at":"2026-07-19T05:32:01Z","ticket_id":1636,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":4205,"created_at":"2026-05-07T04:10:34Z","updated_at":"2026-05-07T04:10:34Z","ticket_id":1637,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4206,"created_at":"2026-03-06T07:18:26Z","updated_at":"2026-03-06T07:18:26Z","ticket_id":1638,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4207,"created_at":"2026-03-06T19:20:26Z","updated_at":"2026-03-06T19:20:26Z","ticket_id":1638,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"screenshot.png","size":60603,"content_type":"text/plain"}]},{"id":4208,"created_at":"2026-03-07T06:12:26Z","updated_at":"2026-03-07T06:12:26Z","ticket_id":1638,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"screenshot.png","size":697949,"content_type":"text/csv"}]},{"id":4209,"created_at":"2026-03-07T12:31:26Z","updated_at":"2026-03-07T12:31:26Z","ticket_id":1638,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4210,"created_at":"2026-03-07T12:43:26Z","updated_at":"2026-03-07T12:43:26Z","ticket_id":1638,"author_type":"customer","author_id":null,"author_name":"System","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4211,"created_at":"2026-05-09T12:24:12Z","updated_at":"2026-05-09T12:24:12Z","ticket_id":1639,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4212,"created_at":"2026-05-09T23:31:12Z","updated_at":"2026-05-09T23:31:12Z","ticket_id":1639,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4213,"created_at":"2026-05-10T14:33:12Z","updated_at":"2026-05-10T14:33:12Z","ticket_id":1639,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4214,"created_at":"2026-08-02T12:51:10Z","updated_at":"2026-08-02T12:51:10Z","ticket_id":1640,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4215,"created_at":"2026-03-13T06:15:17Z","updated_at":"2026-03-13T06:15:17Z","ticket_id":1641,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Is there a workaround in the meantime? Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4216,"created_at":"2026-03-13T11:43:17Z","updated_at":"2026-03-13T11:43:17Z","ticket_id":1641,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4217,"created_at":"2026-03-14T04:15:17Z","updated_at":"2026-03-14T04:15:17Z","ticket_id":1641,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":4218,"created_at":"2026-03-14T10:16:17Z","updated_at":"2026-03-14T10:16:17Z","ticket_id":1641,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4219,"created_at":"2026-03-14T22:10:17Z","updated_at":"2026-03-14T22:10:17Z","ticket_id":1641,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"invoice.pdf","size":170630,"content_type":"text/csv"}]},{"id":4220,"created_at":"2026-03-15T14:02:17Z","updated_at":"2026-03-15T14:02:17Z","ticket_id":1641,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4221,"created_at":"2026-03-18T09:28:28Z","updated_at":"2026-03-18T09:28:28Z","ticket_id":1642,"author_type":"customer","author_id":null,"author_name":"Mateo Williams","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4222,"created_at":"2026-03-18T23:43:28Z","updated_at":"2026-03-18T23:43:28Z","ticket_id":1642,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4223,"created_at":"2026-08-30T19:35:44Z","updated_at":"2026-08-30T19:35:44Z","ticket_id":1643,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4224,"created_at":"2026-08-31T05:35:44Z","updated_at":"2026-08-31T05:35:44Z","ticket_id":1643,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":4225,"created_at":"2026-09-01T00:08:44Z","updated_at":"2026-09-01T00:08:44Z","ticket_id":1643,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":575174,"content_type":"application/pdf"}]},{"id":4226,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1643,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4227,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1643,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"invoice.pdf","size":411249,"content_type":"text/csv"}]},{"id":4228,"created_at":"2026-09-01T12:00:00Z","updated_at":"2026-09-01T12:00:00Z","ticket_id":1643,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4229,"created_at":"2026-08-16T04:41:58Z","updated_at":"2026-08-16T04:41:58Z","ticket_id":1644,"author_type":"customer","author_id":null,"author_name":"Emma Wilson","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":579208,"content_type":"image/png"}]},{"id":4230,"created_at":"2026-07-26T20:08:14Z","updated_at":"2026-07-26T20:08:14Z","ticket_id":1645,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4231,"created_at":"2026-07-27T14:21:14Z","updated_at":"2026-07-27T14:21:14Z","ticket_id":1645,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4232,"created_at":"2026-08-26T06:42:37Z","updated_at":"2026-08-26T06:42:37Z","ticket_id":1646,"author_type":"customer","author_id":null,"author_name":"Ingrid Moreau","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4233,"created_at":"2026-07-08T18:11:04Z","updated_at":"2026-07-08T18:11:04Z","ticket_id":1647,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4234,"created_at":"2026-03-29T17:45:14Z","updated_at":"2026-03-29T17:45:14Z","ticket_id":1648,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4235,"created_at":"2026-05-03T01:42:44Z","updated_at":"2026-05-03T01:42:44Z","ticket_id":1649,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4236,"created_at":"2026-05-03T14:19:44Z","updated_at":"2026-05-03T14:19:44Z","ticket_id":1649,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4237,"created_at":"2026-04-27T16:41:10Z","updated_at":"2026-04-27T16:41:10Z","ticket_id":1650,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4238,"created_at":"2026-04-27T18:19:10Z","updated_at":"2026-04-27T18:19:10Z","ticket_id":1650,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":79055,"content_type":"image/png"}]},{"id":4239,"created_at":"2026-04-27T20:15:10Z","updated_at":"2026-04-27T20:15:10Z","ticket_id":1650,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4240,"created_at":"2026-05-08T16:03:46Z","updated_at":"2026-05-08T16:03:46Z","ticket_id":1651,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4241,"created_at":"2026-05-09T03:41:46Z","updated_at":"2026-05-09T03:41:46Z","ticket_id":1651,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"log.txt","size":546492,"content_type":"application/pdf"}]},{"id":4242,"created_at":"2026-05-09T18:50:46Z","updated_at":"2026-05-09T18:50:46Z","ticket_id":1651,"author_type":"customer","author_id":null,"author_name":"Omar King","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4243,"created_at":"2026-05-10T04:31:46Z","updated_at":"2026-05-10T04:31:46Z","ticket_id":1651,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4244,"created_at":"2026-05-25T06:21:43Z","updated_at":"2026-05-25T06:21:43Z","ticket_id":1652,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4245,"created_at":"2026-06-03T23:45:41Z","updated_at":"2026-06-03T23:45:41Z","ticket_id":1653,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4246,"created_at":"2026-06-04T15:52:41Z","updated_at":"2026-06-04T15:52:41Z","ticket_id":1653,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4247,"created_at":"2026-06-05T06:35:41Z","updated_at":"2026-06-05T06:35:41Z","ticket_id":1653,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":4248,"created_at":"2026-06-05T13:25:41Z","updated_at":"2026-06-05T13:25:41Z","ticket_id":1653,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4249,"created_at":"2026-06-05T22:12:41Z","updated_at":"2026-06-05T22:12:41Z","ticket_id":1653,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4250,"created_at":"2026-03-10T16:27:05Z","updated_at":"2026-03-10T16:27:05Z","ticket_id":1654,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4251,"created_at":"2026-03-11T10:01:05Z","updated_at":"2026-03-11T10:01:05Z","ticket_id":1654,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4252,"created_at":"2026-03-12T03:19:05Z","updated_at":"2026-03-12T03:19:05Z","ticket_id":1654,"author_type":"customer","author_id":null,"author_name":"System","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4253,"created_at":"2026-07-05T10:32:24Z","updated_at":"2026-07-05T10:32:24Z","ticket_id":1655,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4254,"created_at":"2026-07-05T18:51:24Z","updated_at":"2026-07-05T18:51:24Z","ticket_id":1655,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4255,"created_at":"2026-07-06T02:00:24Z","updated_at":"2026-07-06T02:00:24Z","ticket_id":1655,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4256,"created_at":"2026-05-02T09:19:22Z","updated_at":"2026-05-02T09:19:22Z","ticket_id":1656,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4257,"created_at":"2026-07-05T18:13:03Z","updated_at":"2026-07-05T18:13:03Z","ticket_id":1657,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4258,"created_at":"2026-07-06T06:38:03Z","updated_at":"2026-07-06T06:38:03Z","ticket_id":1657,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4259,"created_at":"2026-07-06T14:12:03Z","updated_at":"2026-07-06T14:12:03Z","ticket_id":1657,"author_type":"customer","author_id":null,"author_name":"Grace Clark","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4260,"created_at":"2026-08-29T02:17:33Z","updated_at":"2026-08-29T02:17:33Z","ticket_id":1658,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"Let me know if you need screenshots. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4261,"created_at":"2026-08-29T13:22:33Z","updated_at":"2026-08-29T13:22:33Z","ticket_id":1658,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4262,"created_at":"2026-08-30T07:27:33Z","updated_at":"2026-08-30T07:27:33Z","ticket_id":1658,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4263,"created_at":"2026-08-30T15:10:33Z","updated_at":"2026-08-30T15:10:33Z","ticket_id":1658,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4264,"created_at":"2026-08-31T08:16:33Z","updated_at":"2026-08-31T08:16:33Z","ticket_id":1658,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4265,"created_at":"2026-04-08T23:05:29Z","updated_at":"2026-04-08T23:05:29Z","ticket_id":1659,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Thanks in advance for looking into this. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4266,"created_at":"2026-04-09T16:46:29Z","updated_at":"2026-04-09T16:46:29Z","ticket_id":1659,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4267,"created_at":"2026-04-10T02:46:29Z","updated_at":"2026-04-10T02:46:29Z","ticket_id":1659,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4268,"created_at":"2026-03-16T17:17:40Z","updated_at":"2026-03-16T17:17:40Z","ticket_id":1660,"author_type":"customer","author_id":null,"author_name":"Nicolas Tran","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4269,"created_at":"2026-03-17T05:47:40Z","updated_at":"2026-03-17T05:47:40Z","ticket_id":1660,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4270,"created_at":"2026-07-16T12:21:37Z","updated_at":"2026-07-16T12:21:37Z","ticket_id":1661,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4271,"created_at":"2026-07-16T17:12:37Z","updated_at":"2026-07-16T17:12:37Z","ticket_id":1661,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4272,"created_at":"2026-07-17T00:26:37Z","updated_at":"2026-07-17T00:26:37Z","ticket_id":1661,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4273,"created_at":"2026-07-17T10:17:37Z","updated_at":"2026-07-17T10:17:37Z","ticket_id":1661,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4274,"created_at":"2026-04-23T05:25:00Z","updated_at":"2026-04-23T05:25:00Z","ticket_id":1662,"author_type":"customer","author_id":null,"author_name":"Julian Dubois","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4275,"created_at":"2026-07-01T02:02:09Z","updated_at":"2026-07-01T02:02:09Z","ticket_id":1663,"author_type":"customer","author_id":null,"author_name":"Freya Park","body":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4276,"created_at":"2026-07-01T08:06:09Z","updated_at":"2026-07-01T08:06:09Z","ticket_id":1663,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4277,"created_at":"2026-07-01T16:57:09Z","updated_at":"2026-07-01T16:57:09Z","ticket_id":1663,"author_type":"customer","author_id":null,"author_name":"Freya Park","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4278,"created_at":"2026-07-02T06:41:09Z","updated_at":"2026-07-02T06:41:09Z","ticket_id":1663,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4279,"created_at":"2026-07-02T09:11:09Z","updated_at":"2026-07-02T09:11:09Z","ticket_id":1663,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4280,"created_at":"2026-05-19T06:13:00Z","updated_at":"2026-05-19T06:13:00Z","ticket_id":1664,"author_type":"customer","author_id":null,"author_name":"Sam Anderson","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":138020,"content_type":"application/pdf"}]},{"id":4281,"created_at":"2026-06-15T17:27:53Z","updated_at":"2026-06-15T17:27:53Z","ticket_id":1665,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"screenshot.png","size":583607,"content_type":"application/pdf"}]},{"id":4282,"created_at":"2026-06-15T18:46:53Z","updated_at":"2026-06-15T18:46:53Z","ticket_id":1665,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4283,"created_at":"2026-05-09T17:30:43Z","updated_at":"2026-05-09T17:30:43Z","ticket_id":1666,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4284,"created_at":"2026-05-09T22:34:43Z","updated_at":"2026-05-09T22:34:43Z","ticket_id":1666,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4285,"created_at":"2026-05-18T07:49:29Z","updated_at":"2026-05-18T07:49:29Z","ticket_id":1667,"author_type":"customer","author_id":null,"author_name":"Max Turner","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"export.csv","size":534909,"content_type":"text/plain"}]},{"id":4286,"created_at":"2026-05-18T14:45:29Z","updated_at":"2026-05-18T14:45:29Z","ticket_id":1667,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":4287,"created_at":"2026-05-18T23:45:29Z","updated_at":"2026-05-18T23:45:29Z","ticket_id":1667,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4288,"created_at":"2026-05-19T02:32:29Z","updated_at":"2026-05-19T02:32:29Z","ticket_id":1667,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4289,"created_at":"2026-05-19T06:44:29Z","updated_at":"2026-05-19T06:44:29Z","ticket_id":1667,"author_type":"customer","author_id":null,"author_name":"System","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4290,"created_at":"2026-05-19T23:07:29Z","updated_at":"2026-05-19T23:07:29Z","ticket_id":1667,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4291,"created_at":"2026-08-21T17:07:11Z","updated_at":"2026-08-21T17:07:11Z","ticket_id":1668,"author_type":"customer","author_id":null,"author_name":"Mateo Lopez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4292,"created_at":"2026-08-21T20:15:11Z","updated_at":"2026-08-21T20:15:11Z","ticket_id":1668,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4293,"created_at":"2026-08-22T12:12:11Z","updated_at":"2026-08-22T12:12:11Z","ticket_id":1668,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4294,"created_at":"2026-08-22T16:23:11Z","updated_at":"2026-08-22T16:23:11Z","ticket_id":1668,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4295,"created_at":"2026-07-30T13:00:27Z","updated_at":"2026-07-30T13:00:27Z","ticket_id":1669,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4296,"created_at":"2026-07-30T16:18:27Z","updated_at":"2026-07-30T16:18:27Z","ticket_id":1669,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4297,"created_at":"2026-03-25T03:33:21Z","updated_at":"2026-03-25T03:33:21Z","ticket_id":1670,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4298,"created_at":"2026-03-25T18:55:21Z","updated_at":"2026-03-25T18:55:21Z","ticket_id":1670,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4299,"created_at":"2026-08-16T22:40:08Z","updated_at":"2026-08-16T22:40:08Z","ticket_id":1671,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4300,"created_at":"2026-08-17T17:41:08Z","updated_at":"2026-08-17T17:41:08Z","ticket_id":1671,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4301,"created_at":"2026-08-18T03:53:08Z","updated_at":"2026-08-18T03:53:08Z","ticket_id":1671,"author_type":"system","author_id":null,"author_name":"Elena Young","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4302,"created_at":"2026-07-12T17:25:27Z","updated_at":"2026-07-12T17:25:27Z","ticket_id":1672,"author_type":"customer","author_id":null,"author_name":"Sofia Nguyen","body":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4303,"created_at":"2026-07-13T06:44:27Z","updated_at":"2026-07-13T06:44:27Z","ticket_id":1672,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4304,"created_at":"2026-07-27T05:18:41Z","updated_at":"2026-07-27T05:18:41Z","ticket_id":1673,"author_type":"customer","author_id":null,"author_name":"Emma Okafor","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4305,"created_at":"2026-07-27T23:54:41Z","updated_at":"2026-07-27T23:54:41Z","ticket_id":1673,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4306,"created_at":"2026-04-08T19:28:35Z","updated_at":"2026-04-08T19:28:35Z","ticket_id":1674,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4307,"created_at":"2026-07-30T00:07:07Z","updated_at":"2026-07-30T00:07:07Z","ticket_id":1675,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4308,"created_at":"2026-07-30T15:00:07Z","updated_at":"2026-07-30T15:00:07Z","ticket_id":1675,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4309,"created_at":"2026-07-30T19:54:07Z","updated_at":"2026-07-30T19:54:07Z","ticket_id":1675,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4310,"created_at":"2026-07-30T21:38:07Z","updated_at":"2026-07-30T21:38:07Z","ticket_id":1675,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4311,"created_at":"2026-08-23T08:57:10Z","updated_at":"2026-08-23T08:57:10Z","ticket_id":1676,"author_type":"customer","author_id":null,"author_name":"Anouk Murphy","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4312,"created_at":"2026-05-30T05:30:39Z","updated_at":"2026-05-30T05:30:39Z","ticket_id":1677,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4313,"created_at":"2026-05-30T12:18:39Z","updated_at":"2026-05-30T12:18:39Z","ticket_id":1677,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4314,"created_at":"2026-03-07T15:35:17Z","updated_at":"2026-03-07T15:35:17Z","ticket_id":1678,"author_type":"customer","author_id":null,"author_name":"Alice Martinez","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4315,"created_at":"2026-03-08T00:51:17Z","updated_at":"2026-03-08T00:51:17Z","ticket_id":1678,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4316,"created_at":"2026-03-08T01:25:17Z","updated_at":"2026-03-08T01:25:17Z","ticket_id":1678,"author_type":"customer","author_id":null,"author_name":"Alice Martinez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4317,"created_at":"2026-07-27T02:56:02Z","updated_at":"2026-07-27T02:56:02Z","ticket_id":1679,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4318,"created_at":"2026-07-27T11:50:02Z","updated_at":"2026-07-27T11:50:02Z","ticket_id":1679,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4319,"created_at":"2026-07-28T03:19:02Z","updated_at":"2026-07-28T03:19:02Z","ticket_id":1679,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4320,"created_at":"2026-07-28T14:55:02Z","updated_at":"2026-07-28T14:55:02Z","ticket_id":1679,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4321,"created_at":"2026-05-02T11:22:28Z","updated_at":"2026-05-02T11:22:28Z","ticket_id":1680,"author_type":"customer","author_id":null,"author_name":"Nina Collins","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":28798,"content_type":"text/plain"}]},{"id":4322,"created_at":"2026-08-09T21:13:10Z","updated_at":"2026-08-09T21:13:10Z","ticket_id":1681,"author_type":"customer","author_id":null,"author_name":"Clara Okafor","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4323,"created_at":"2026-04-29T13:20:42Z","updated_at":"2026-04-29T13:20:42Z","ticket_id":1682,"author_type":"customer","author_id":null,"author_name":"Ruby Fischer","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4324,"created_at":"2026-04-29T21:28:42Z","updated_at":"2026-04-29T21:28:42Z","ticket_id":1682,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4325,"created_at":"2026-04-30T00:15:42Z","updated_at":"2026-04-30T00:15:42Z","ticket_id":1682,"author_type":"customer","author_id":null,"author_name":"System","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4326,"created_at":"2026-06-09T10:24:14Z","updated_at":"2026-06-09T10:24:14Z","ticket_id":1683,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"Let me know if you need screenshots. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4327,"created_at":"2026-06-10T00:50:14Z","updated_at":"2026-06-10T00:50:14Z","ticket_id":1683,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4328,"created_at":"2026-06-10T02:14:14Z","updated_at":"2026-06-10T02:14:14Z","ticket_id":1683,"author_type":"customer","author_id":null,"author_name":"Yuki Taylor","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4329,"created_at":"2026-06-10T19:47:14Z","updated_at":"2026-06-10T19:47:14Z","ticket_id":1683,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4330,"created_at":"2026-06-11T08:47:14Z","updated_at":"2026-06-11T08:47:14Z","ticket_id":1683,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4331,"created_at":"2026-06-11T21:23:14Z","updated_at":"2026-06-11T21:23:14Z","ticket_id":1683,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4332,"created_at":"2026-05-16T14:29:25Z","updated_at":"2026-05-16T14:29:25Z","ticket_id":1684,"author_type":"customer","author_id":null,"author_name":"Amara Taylor","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4333,"created_at":"2026-05-16T18:37:25Z","updated_at":"2026-05-16T18:37:25Z","ticket_id":1684,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":4334,"created_at":"2026-08-05T16:23:37Z","updated_at":"2026-08-05T16:23:37Z","ticket_id":1685,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4335,"created_at":"2026-07-14T10:46:21Z","updated_at":"2026-07-14T10:46:21Z","ticket_id":1686,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4336,"created_at":"2026-06-14T21:43:10Z","updated_at":"2026-06-14T21:43:10Z","ticket_id":1687,"author_type":"customer","author_id":null,"author_name":"Emilia Ali","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4337,"created_at":"2026-06-15T02:35:10Z","updated_at":"2026-06-15T02:35:10Z","ticket_id":1687,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4338,"created_at":"2026-08-09T21:40:30Z","updated_at":"2026-08-09T21:40:30Z","ticket_id":1688,"author_type":"customer","author_id":null,"author_name":"Henry Schneider","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4339,"created_at":"2026-08-10T12:39:30Z","updated_at":"2026-08-10T12:39:30Z","ticket_id":1688,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4340,"created_at":"2026-06-03T08:42:15Z","updated_at":"2026-06-03T08:42:15Z","ticket_id":1689,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4341,"created_at":"2026-03-13T21:05:42Z","updated_at":"2026-03-13T21:05:42Z","ticket_id":1690,"author_type":"customer","author_id":null,"author_name":"Tomas Moore","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4342,"created_at":"2026-03-26T21:35:19Z","updated_at":"2026-03-26T21:35:19Z","ticket_id":1691,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4343,"created_at":"2026-08-17T13:28:03Z","updated_at":"2026-08-17T13:28:03Z","ticket_id":1692,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4344,"created_at":"2026-08-17T18:44:03Z","updated_at":"2026-08-17T18:44:03Z","ticket_id":1692,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4345,"created_at":"2026-08-18T11:50:03Z","updated_at":"2026-08-18T11:50:03Z","ticket_id":1692,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":4346,"created_at":"2026-03-19T09:20:44Z","updated_at":"2026-03-19T09:20:44Z","ticket_id":1693,"author_type":"customer","author_id":null,"author_name":"Gabriel Stewart","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4347,"created_at":"2026-03-20T02:02:44Z","updated_at":"2026-03-20T02:02:44Z","ticket_id":1693,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"export.csv","size":598551,"content_type":"text/plain"}]},{"id":4348,"created_at":"2026-03-20T16:04:44Z","updated_at":"2026-03-20T16:04:44Z","ticket_id":1693,"author_type":"customer","author_id":null,"author_name":"Gabriel Stewart","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4349,"created_at":"2026-08-23T03:50:20Z","updated_at":"2026-08-23T03:50:20Z","ticket_id":1694,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4350,"created_at":"2026-08-23T20:19:20Z","updated_at":"2026-08-23T20:19:20Z","ticket_id":1694,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":4351,"created_at":"2026-08-23T22:00:20Z","updated_at":"2026-08-23T22:00:20Z","ticket_id":1694,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4352,"created_at":"2026-06-27T16:47:25Z","updated_at":"2026-06-27T16:47:25Z","ticket_id":1695,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4353,"created_at":"2026-06-28T05:35:25Z","updated_at":"2026-06-28T05:35:25Z","ticket_id":1695,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4354,"created_at":"2026-06-28T16:45:25Z","updated_at":"2026-06-28T16:45:25Z","ticket_id":1695,"author_type":"customer","author_id":null,"author_name":"System","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4355,"created_at":"2026-06-28T23:07:25Z","updated_at":"2026-06-28T23:07:25Z","ticket_id":1695,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4356,"created_at":"2026-07-07T05:13:28Z","updated_at":"2026-07-07T05:13:28Z","ticket_id":1696,"author_type":"customer","author_id":null,"author_name":"Hannah Suzuki","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4357,"created_at":"2026-07-07T21:27:28Z","updated_at":"2026-07-07T21:27:28Z","ticket_id":1696,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4358,"created_at":"2026-07-08T06:46:28Z","updated_at":"2026-07-08T06:46:28Z","ticket_id":1696,"author_type":"customer","author_id":null,"author_name":"Hannah Suzuki","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4359,"created_at":"2026-05-13T13:12:22Z","updated_at":"2026-05-13T13:12:22Z","ticket_id":1697,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4360,"created_at":"2026-08-26T19:22:18Z","updated_at":"2026-08-26T19:22:18Z","ticket_id":1698,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4361,"created_at":"2026-08-27T03:03:18Z","updated_at":"2026-08-27T03:03:18Z","ticket_id":1698,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":4362,"created_at":"2026-07-06T02:11:46Z","updated_at":"2026-07-06T02:11:46Z","ticket_id":1699,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4363,"created_at":"2026-07-06T06:19:46Z","updated_at":"2026-07-06T06:19:46Z","ticket_id":1699,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4364,"created_at":"2026-05-09T20:13:35Z","updated_at":"2026-05-09T20:13:35Z","ticket_id":1700,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4365,"created_at":"2026-05-10T11:45:35Z","updated_at":"2026-05-10T11:45:35Z","ticket_id":1700,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4366,"created_at":"2026-05-11T01:52:35Z","updated_at":"2026-05-11T01:52:35Z","ticket_id":1700,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4367,"created_at":"2026-03-22T13:37:42Z","updated_at":"2026-03-22T13:37:42Z","ticket_id":1701,"author_type":"customer","author_id":null,"author_name":"Nicolas Fischer","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4368,"created_at":"2026-08-29T19:43:20Z","updated_at":"2026-08-29T19:43:20Z","ticket_id":1702,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4369,"created_at":"2026-08-29T21:37:20Z","updated_at":"2026-08-29T21:37:20Z","ticket_id":1702,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":866420,"content_type":"application/pdf"}]},{"id":4370,"created_at":"2026-08-29T22:09:41Z","updated_at":"2026-08-29T22:09:41Z","ticket_id":1703,"author_type":"customer","author_id":null,"author_name":"Omar Ahmed","body":"Here are the steps to reproduce it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4371,"created_at":"2026-08-30T00:52:41Z","updated_at":"2026-08-30T00:52:41Z","ticket_id":1703,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4372,"created_at":"2026-08-30T20:28:41Z","updated_at":"2026-08-30T20:28:41Z","ticket_id":1703,"author_type":"customer","author_id":null,"author_name":"System","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"screenshot.png","size":25406,"content_type":"application/pdf"}]},{"id":4373,"created_at":"2026-08-31T11:17:41Z","updated_at":"2026-08-31T11:17:41Z","ticket_id":1703,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4374,"created_at":"2026-05-30T10:54:59Z","updated_at":"2026-05-30T10:54:59Z","ticket_id":1704,"author_type":"customer","author_id":null,"author_name":"Anouk Jackson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4375,"created_at":"2026-05-31T06:48:59Z","updated_at":"2026-05-31T06:48:59Z","ticket_id":1704,"author_type":"customer","author_id":null,"author_name":"Anouk Jackson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4376,"created_at":"2026-05-31T17:36:59Z","updated_at":"2026-05-31T17:36:59Z","ticket_id":1704,"author_type":"customer","author_id":null,"author_name":"Anouk Jackson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4377,"created_at":"2026-05-17T15:18:20Z","updated_at":"2026-05-17T15:18:20Z","ticket_id":1705,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4378,"created_at":"2026-04-25T21:57:49Z","updated_at":"2026-04-25T21:57:49Z","ticket_id":1706,"author_type":"customer","author_id":null,"author_name":"Alice Martinez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4379,"created_at":"2026-06-01T08:50:13Z","updated_at":"2026-06-01T08:50:13Z","ticket_id":1707,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4380,"created_at":"2026-05-26T21:14:41Z","updated_at":"2026-05-26T21:14:41Z","ticket_id":1708,"author_type":"customer","author_id":null,"author_name":"Oscar Murphy","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4381,"created_at":"2026-03-13T17:05:56Z","updated_at":"2026-03-13T17:05:56Z","ticket_id":1709,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4382,"created_at":"2026-03-13T20:47:56Z","updated_at":"2026-03-13T20:47:56Z","ticket_id":1709,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":263288,"content_type":"text/csv"}]},{"id":4383,"created_at":"2026-03-14T16:29:56Z","updated_at":"2026-03-14T16:29:56Z","ticket_id":1709,"author_type":"customer","author_id":null,"author_name":"Theo Tran","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":857759,"content_type":"text/plain"}]},{"id":4384,"created_at":"2026-03-15T06:19:56Z","updated_at":"2026-03-15T06:19:56Z","ticket_id":1709,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4385,"created_at":"2026-05-05T09:39:22Z","updated_at":"2026-05-05T09:39:22Z","ticket_id":1710,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4386,"created_at":"2026-08-09T18:23:55Z","updated_at":"2026-08-09T18:23:55Z","ticket_id":1711,"author_type":"customer","author_id":null,"author_name":"Sam Anderson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4387,"created_at":"2026-04-27T15:20:33Z","updated_at":"2026-04-27T15:20:33Z","ticket_id":1712,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"Thanks in advance for looking into this. This started happening after the last update.","internal":false,"attachments":[]},{"id":4388,"created_at":"2026-04-16T10:03:28Z","updated_at":"2026-04-16T10:03:28Z","ticket_id":1713,"author_type":"customer","author_id":null,"author_name":"Marco Fernandez","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4389,"created_at":"2026-04-16T12:24:28Z","updated_at":"2026-04-16T12:24:28Z","ticket_id":1713,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4390,"created_at":"2026-06-18T17:08:39Z","updated_at":"2026-06-18T17:08:39Z","ticket_id":1714,"author_type":"customer","author_id":null,"author_name":"Grace Evans","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4391,"created_at":"2026-06-19T06:14:39Z","updated_at":"2026-06-19T06:14:39Z","ticket_id":1714,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4392,"created_at":"2026-06-19T15:21:39Z","updated_at":"2026-06-19T15:21:39Z","ticket_id":1714,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4393,"created_at":"2026-06-19T22:29:39Z","updated_at":"2026-06-19T22:29:39Z","ticket_id":1714,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4394,"created_at":"2026-06-20T07:44:39Z","updated_at":"2026-06-20T07:44:39Z","ticket_id":1714,"author_type":"customer","author_id":null,"author_name":"System","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4395,"created_at":"2026-06-28T13:30:23Z","updated_at":"2026-06-28T13:30:23Z","ticket_id":1715,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4396,"created_at":"2026-04-17T09:13:28Z","updated_at":"2026-04-17T09:13:28Z","ticket_id":1716,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":448859,"content_type":"application/pdf"}]},{"id":4397,"created_at":"2026-04-17T23:19:28Z","updated_at":"2026-04-17T23:19:28Z","ticket_id":1716,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4398,"created_at":"2026-04-18T16:31:28Z","updated_at":"2026-04-18T16:31:28Z","ticket_id":1716,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4399,"created_at":"2026-07-20T05:49:04Z","updated_at":"2026-07-20T05:49:04Z","ticket_id":1717,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4400,"created_at":"2026-06-18T23:46:29Z","updated_at":"2026-06-18T23:46:29Z","ticket_id":1718,"author_type":"customer","author_id":null,"author_name":"Grace Evans","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4401,"created_at":"2026-06-19T06:59:29Z","updated_at":"2026-06-19T06:59:29Z","ticket_id":1718,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4402,"created_at":"2026-06-20T01:11:29Z","updated_at":"2026-06-20T01:11:29Z","ticket_id":1718,"author_type":"system","author_id":null,"author_name":"Grace Evans","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4403,"created_at":"2026-06-20T09:12:29Z","updated_at":"2026-06-20T09:12:29Z","ticket_id":1718,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4404,"created_at":"2026-05-18T00:01:14Z","updated_at":"2026-05-18T00:01:14Z","ticket_id":1719,"author_type":"customer","author_id":null,"author_name":"Amara Adams","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"invoice.pdf","size":103744,"content_type":"application/pdf"}]},{"id":4405,"created_at":"2026-05-18T06:34:14Z","updated_at":"2026-05-18T06:34:14Z","ticket_id":1719,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4406,"created_at":"2026-05-19T00:15:14Z","updated_at":"2026-05-19T00:15:14Z","ticket_id":1719,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":4407,"created_at":"2026-05-19T07:44:14Z","updated_at":"2026-05-19T07:44:14Z","ticket_id":1719,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":4408,"created_at":"2026-05-19T17:07:35Z","updated_at":"2026-05-19T17:07:35Z","ticket_id":1720,"author_type":"customer","author_id":null,"author_name":"Felix Dubois","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4409,"created_at":"2026-05-20T06:33:35Z","updated_at":"2026-05-20T06:33:35Z","ticket_id":1720,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":691268,"content_type":"image/png"}]},{"id":4410,"created_at":"2026-05-20T12:51:35Z","updated_at":"2026-05-20T12:51:35Z","ticket_id":1720,"author_type":"customer","author_id":null,"author_name":"Felix Dubois","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4411,"created_at":"2026-04-01T16:51:08Z","updated_at":"2026-04-01T16:51:08Z","ticket_id":1721,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4412,"created_at":"2026-04-02T12:38:08Z","updated_at":"2026-04-02T12:38:08Z","ticket_id":1721,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4413,"created_at":"2026-07-16T23:20:38Z","updated_at":"2026-07-16T23:20:38Z","ticket_id":1722,"author_type":"customer","author_id":null,"author_name":"Sam Harris","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4414,"created_at":"2026-04-11T17:21:41Z","updated_at":"2026-04-11T17:21:41Z","ticket_id":1723,"author_type":"customer","author_id":null,"author_name":"Ingrid Roberts","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4415,"created_at":"2026-04-11T23:35:41Z","updated_at":"2026-04-11T23:35:41Z","ticket_id":1723,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4416,"created_at":"2026-04-12T16:44:41Z","updated_at":"2026-04-12T16:44:41Z","ticket_id":1723,"author_type":"customer","author_id":null,"author_name":"Ingrid Roberts","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"export.csv","size":451021,"content_type":"image/png"}]},{"id":4417,"created_at":"2026-06-23T22:43:07Z","updated_at":"2026-06-23T22:43:07Z","ticket_id":1724,"author_type":"customer","author_id":null,"author_name":"Priya Jackson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4418,"created_at":"2026-06-24T03:26:07Z","updated_at":"2026-06-24T03:26:07Z","ticket_id":1724,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4419,"created_at":"2026-04-15T10:27:48Z","updated_at":"2026-04-15T10:27:48Z","ticket_id":1725,"author_type":"customer","author_id":null,"author_name":"Omar Lewis","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4420,"created_at":"2026-07-06T04:18:06Z","updated_at":"2026-07-06T04:18:06Z","ticket_id":1726,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":189355,"content_type":"text/csv"}]},{"id":4421,"created_at":"2026-07-06T11:13:06Z","updated_at":"2026-07-06T11:13:06Z","ticket_id":1726,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4422,"created_at":"2026-07-07T05:24:06Z","updated_at":"2026-07-07T05:24:06Z","ticket_id":1726,"author_type":"customer","author_id":null,"author_name":"Jack Williams","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4423,"created_at":"2026-07-07T15:56:06Z","updated_at":"2026-07-07T15:56:06Z","ticket_id":1726,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4424,"created_at":"2026-07-30T18:34:49Z","updated_at":"2026-07-30T18:34:49Z","ticket_id":1727,"author_type":"customer","author_id":null,"author_name":"Nina Rodriguez","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4425,"created_at":"2026-07-30T22:09:49Z","updated_at":"2026-07-30T22:09:49Z","ticket_id":1727,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4426,"created_at":"2026-03-23T01:20:00Z","updated_at":"2026-03-23T01:20:00Z","ticket_id":1728,"author_type":"customer","author_id":null,"author_name":"Ivy Ferrari","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"export.csv","size":393397,"content_type":"text/plain"}]},{"id":4427,"created_at":"2026-03-23T14:58:00Z","updated_at":"2026-03-23T14:58:00Z","ticket_id":1728,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4428,"created_at":"2026-03-24T04:02:00Z","updated_at":"2026-03-24T04:02:00Z","ticket_id":1728,"author_type":"customer","author_id":null,"author_name":"Ivy Ferrari","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":523711,"content_type":"application/pdf"}]},{"id":4429,"created_at":"2026-03-28T22:23:49Z","updated_at":"2026-03-28T22:23:49Z","ticket_id":1729,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4430,"created_at":"2026-03-21T16:18:42Z","updated_at":"2026-03-21T16:18:42Z","ticket_id":1730,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4431,"created_at":"2026-03-22T07:38:42Z","updated_at":"2026-03-22T07:38:42Z","ticket_id":1730,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4432,"created_at":"2026-03-22T09:55:42Z","updated_at":"2026-03-22T09:55:42Z","ticket_id":1730,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4433,"created_at":"2026-03-22T16:06:42Z","updated_at":"2026-03-22T16:06:42Z","ticket_id":1730,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4434,"created_at":"2026-03-23T05:40:42Z","updated_at":"2026-03-23T05:40:42Z","ticket_id":1730,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4435,"created_at":"2026-08-08T12:35:51Z","updated_at":"2026-08-08T12:35:51Z","ticket_id":1731,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4436,"created_at":"2026-08-09T01:57:51Z","updated_at":"2026-08-09T01:57:51Z","ticket_id":1731,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4437,"created_at":"2026-08-09T21:52:51Z","updated_at":"2026-08-09T21:52:51Z","ticket_id":1731,"author_type":"system","author_id":null,"author_name":"Mikkel Hall","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4438,"created_at":"2026-08-02T21:59:29Z","updated_at":"2026-08-02T21:59:29Z","ticket_id":1732,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4439,"created_at":"2026-08-03T13:07:29Z","updated_at":"2026-08-03T13:07:29Z","ticket_id":1732,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4440,"created_at":"2026-08-04T07:54:29Z","updated_at":"2026-08-04T07:54:29Z","ticket_id":1732,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"screenshot.png","size":541720,"content_type":"application/pdf"}]},{"id":4441,"created_at":"2026-08-04T18:12:29Z","updated_at":"2026-08-04T18:12:29Z","ticket_id":1732,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4442,"created_at":"2026-07-15T22:05:20Z","updated_at":"2026-07-15T22:05:20Z","ticket_id":1733,"author_type":"customer","author_id":null,"author_name":"Nicolas Morris","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4443,"created_at":"2026-07-16T00:51:20Z","updated_at":"2026-07-16T00:51:20Z","ticket_id":1733,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4444,"created_at":"2026-07-16T01:10:20Z","updated_at":"2026-07-16T01:10:20Z","ticket_id":1733,"author_type":"system","author_id":null,"author_name":"Nicolas Morris","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4445,"created_at":"2026-04-19T16:36:06Z","updated_at":"2026-04-19T16:36:06Z","ticket_id":1734,"author_type":"customer","author_id":null,"author_name":"Youssef Moore","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4446,"created_at":"2026-04-19T21:21:06Z","updated_at":"2026-04-19T21:21:06Z","ticket_id":1734,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4447,"created_at":"2026-04-20T06:41:06Z","updated_at":"2026-04-20T06:41:06Z","ticket_id":1734,"author_type":"customer","author_id":null,"author_name":"Youssef Moore","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4448,"created_at":"2026-08-16T00:31:18Z","updated_at":"2026-08-16T00:31:18Z","ticket_id":1735,"author_type":"customer","author_id":null,"author_name":"Lucas Sanchez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4449,"created_at":"2026-04-27T23:38:15Z","updated_at":"2026-04-27T23:38:15Z","ticket_id":1736,"author_type":"customer","author_id":null,"author_name":"Ravi Schneider","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":4450,"created_at":"2026-08-26T13:25:31Z","updated_at":"2026-08-26T13:25:31Z","ticket_id":1737,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4451,"created_at":"2026-09-01T05:46:12Z","updated_at":"2026-09-01T05:46:12Z","ticket_id":1738,"author_type":"customer","author_id":null,"author_name":"Nora Martinez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4452,"created_at":"2026-09-01T06:17:12Z","updated_at":"2026-09-01T06:17:12Z","ticket_id":1738,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4453,"created_at":"2026-09-01T07:37:12Z","updated_at":"2026-09-01T07:37:12Z","ticket_id":1738,"author_type":"customer","author_id":null,"author_name":"Nora Martinez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":756524,"content_type":"image/png"}]},{"id":4454,"created_at":"2026-05-13T13:40:42Z","updated_at":"2026-05-13T13:40:42Z","ticket_id":1739,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"Thanks in advance for looking into this. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4455,"created_at":"2026-05-13T19:20:42Z","updated_at":"2026-05-13T19:20:42Z","ticket_id":1739,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4456,"created_at":"2026-05-14T05:35:42Z","updated_at":"2026-05-14T05:35:42Z","ticket_id":1739,"author_type":"customer","author_id":null,"author_name":"Fatima Mensah","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4457,"created_at":"2026-06-06T07:23:28Z","updated_at":"2026-06-06T07:23:28Z","ticket_id":1740,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4458,"created_at":"2026-06-06T22:32:28Z","updated_at":"2026-06-06T22:32:28Z","ticket_id":1740,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4459,"created_at":"2026-06-07T03:25:28Z","updated_at":"2026-06-07T03:25:28Z","ticket_id":1740,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"invoice.pdf","size":460506,"content_type":"text/csv"}]},{"id":4460,"created_at":"2026-08-21T00:13:00Z","updated_at":"2026-08-21T00:13:00Z","ticket_id":1741,"author_type":"customer","author_id":null,"author_name":"Maya Stewart","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4461,"created_at":"2026-05-01T17:07:59Z","updated_at":"2026-05-01T17:07:59Z","ticket_id":1742,"author_type":"customer","author_id":null,"author_name":"Mia Evans","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4462,"created_at":"2026-05-02T03:19:59Z","updated_at":"2026-05-02T03:19:59Z","ticket_id":1742,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[{"name":"export.csv","size":580631,"content_type":"text/plain"}]},{"id":4463,"created_at":"2026-08-20T21:22:58Z","updated_at":"2026-08-20T21:22:58Z","ticket_id":1743,"author_type":"customer","author_id":null,"author_name":"Andres Clark","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4464,"created_at":"2026-08-21T10:20:58Z","updated_at":"2026-08-21T10:20:58Z","ticket_id":1743,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4465,"created_at":"2026-08-22T02:34:58Z","updated_at":"2026-08-22T02:34:58Z","ticket_id":1743,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":322120,"content_type":"image/png"}]},{"id":4466,"created_at":"2026-08-22T20:20:58Z","updated_at":"2026-08-22T20:20:58Z","ticket_id":1743,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4467,"created_at":"2026-08-23T04:44:58Z","updated_at":"2026-08-23T04:44:58Z","ticket_id":1743,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4468,"created_at":"2026-03-14T06:06:58Z","updated_at":"2026-03-14T06:06:58Z","ticket_id":1744,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4469,"created_at":"2026-03-15T00:53:58Z","updated_at":"2026-03-15T00:53:58Z","ticket_id":1744,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4470,"created_at":"2026-05-25T23:48:57Z","updated_at":"2026-05-25T23:48:57Z","ticket_id":1745,"author_type":"customer","author_id":null,"author_name":"Mikkel Roberts","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4471,"created_at":"2026-05-26T03:49:57Z","updated_at":"2026-05-26T03:49:57Z","ticket_id":1745,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4472,"created_at":"2026-05-26T08:30:57Z","updated_at":"2026-05-26T08:30:57Z","ticket_id":1745,"author_type":"customer","author_id":null,"author_name":"Mikkel Roberts","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4473,"created_at":"2026-05-31T10:43:34Z","updated_at":"2026-05-31T10:43:34Z","ticket_id":1746,"author_type":"customer","author_id":null,"author_name":"Julian Dubois","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4474,"created_at":"2026-05-31T19:04:34Z","updated_at":"2026-05-31T19:04:34Z","ticket_id":1746,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4475,"created_at":"2026-04-16T18:17:28Z","updated_at":"2026-04-16T18:17:28Z","ticket_id":1747,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4476,"created_at":"2026-04-17T00:31:28Z","updated_at":"2026-04-17T00:31:28Z","ticket_id":1747,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4477,"created_at":"2026-04-17T09:44:28Z","updated_at":"2026-04-17T09:44:28Z","ticket_id":1747,"author_type":"customer","author_id":null,"author_name":"Lucas Young","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4478,"created_at":"2026-08-27T20:00:17Z","updated_at":"2026-08-27T20:00:17Z","ticket_id":1748,"author_type":"customer","author_id":null,"author_name":"Camila Sato","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4479,"created_at":"2026-07-11T17:21:19Z","updated_at":"2026-07-11T17:21:19Z","ticket_id":1749,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"Thanks in advance for looking into this. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4480,"created_at":"2026-07-12T10:13:19Z","updated_at":"2026-07-12T10:13:19Z","ticket_id":1749,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4481,"created_at":"2026-07-12T22:17:19Z","updated_at":"2026-07-12T22:17:19Z","ticket_id":1749,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4482,"created_at":"2026-07-13T18:13:19Z","updated_at":"2026-07-13T18:13:19Z","ticket_id":1749,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4483,"created_at":"2026-07-13T21:39:19Z","updated_at":"2026-07-13T21:39:19Z","ticket_id":1749,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4484,"created_at":"2026-04-08T10:26:13Z","updated_at":"2026-04-08T10:26:13Z","ticket_id":1750,"author_type":"customer","author_id":null,"author_name":"Adrian Sanchez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4485,"created_at":"2026-04-08T22:59:13Z","updated_at":"2026-04-08T22:59:13Z","ticket_id":1750,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4486,"created_at":"2026-08-14T12:19:37Z","updated_at":"2026-08-14T12:19:37Z","ticket_id":1751,"author_type":"customer","author_id":null,"author_name":"Henry Johnson","body":"Not urgent, just wanted to flag it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4487,"created_at":"2026-08-15T01:28:37Z","updated_at":"2026-08-15T01:28:37Z","ticket_id":1751,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":4488,"created_at":"2026-08-27T19:29:27Z","updated_at":"2026-08-27T19:29:27Z","ticket_id":1752,"author_type":"customer","author_id":null,"author_name":"Rosa Schneider","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4489,"created_at":"2026-08-28T09:04:27Z","updated_at":"2026-08-28T09:04:27Z","ticket_id":1752,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"export.csv","size":465297,"content_type":"application/pdf"}]},{"id":4490,"created_at":"2026-07-17T05:24:35Z","updated_at":"2026-07-17T05:24:35Z","ticket_id":1753,"author_type":"customer","author_id":null,"author_name":"Adrian Sanchez","body":"Is there a workaround in the meantime? It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4491,"created_at":"2026-07-17T20:19:35Z","updated_at":"2026-07-17T20:19:35Z","ticket_id":1753,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"invoice.pdf","size":381757,"content_type":"image/png"}]},{"id":4492,"created_at":"2026-07-17T15:53:47Z","updated_at":"2026-07-17T15:53:47Z","ticket_id":1754,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"It happens on both my laptop and my phone. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4493,"created_at":"2026-06-03T08:06:19Z","updated_at":"2026-06-03T08:06:19Z","ticket_id":1755,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4494,"created_at":"2026-06-03T19:10:19Z","updated_at":"2026-06-03T19:10:19Z","ticket_id":1755,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4495,"created_at":"2026-06-18T18:07:08Z","updated_at":"2026-06-18T18:07:08Z","ticket_id":1756,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"It happens on both my laptop and my phone. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4496,"created_at":"2026-06-19T12:02:08Z","updated_at":"2026-06-19T12:02:08Z","ticket_id":1756,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4497,"created_at":"2026-08-21T14:57:14Z","updated_at":"2026-08-21T14:57:14Z","ticket_id":1757,"author_type":"customer","author_id":null,"author_name":"Liam Rossi","body":"Here are the steps to reproduce it. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4498,"created_at":"2026-07-23T12:57:35Z","updated_at":"2026-07-23T12:57:35Z","ticket_id":1758,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":608938,"content_type":"text/csv"}]},{"id":4499,"created_at":"2026-08-24T06:15:08Z","updated_at":"2026-08-24T06:15:08Z","ticket_id":1759,"author_type":"customer","author_id":null,"author_name":"Amara Lewis","body":"Our whole team is affected, so this is fairly urgent. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4500,"created_at":"2026-08-24T21:18:08Z","updated_at":"2026-08-24T21:18:08Z","ticket_id":1759,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":4501,"created_at":"2026-08-25T14:58:08Z","updated_at":"2026-08-25T14:58:08Z","ticket_id":1759,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4502,"created_at":"2026-04-18T19:50:37Z","updated_at":"2026-04-18T19:50:37Z","ticket_id":1760,"author_type":"customer","author_id":null,"author_name":"Amara Clark","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4503,"created_at":"2026-05-09T14:09:24Z","updated_at":"2026-05-09T14:09:24Z","ticket_id":1761,"author_type":"customer","author_id":null,"author_name":"Oscar Tanaka","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4504,"created_at":"2026-05-09T23:48:24Z","updated_at":"2026-05-09T23:48:24Z","ticket_id":1761,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4505,"created_at":"2026-05-10T10:40:24Z","updated_at":"2026-05-10T10:40:24Z","ticket_id":1761,"author_type":"customer","author_id":null,"author_name":"Oscar Tanaka","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4506,"created_at":"2026-05-10T19:19:24Z","updated_at":"2026-05-10T19:19:24Z","ticket_id":1761,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4507,"created_at":"2026-08-05T02:15:28Z","updated_at":"2026-08-05T02:15:28Z","ticket_id":1762,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4508,"created_at":"2026-08-05T11:27:28Z","updated_at":"2026-08-05T11:27:28Z","ticket_id":1762,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4509,"created_at":"2026-08-05T14:58:28Z","updated_at":"2026-08-05T14:58:28Z","ticket_id":1762,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4510,"created_at":"2026-08-13T06:41:47Z","updated_at":"2026-08-13T06:41:47Z","ticket_id":1763,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4511,"created_at":"2026-04-13T18:38:11Z","updated_at":"2026-04-13T18:38:11Z","ticket_id":1764,"author_type":"customer","author_id":null,"author_name":"Camila Kim","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4512,"created_at":"2026-04-14T03:44:11Z","updated_at":"2026-04-14T03:44:11Z","ticket_id":1764,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4513,"created_at":"2026-04-14T16:20:11Z","updated_at":"2026-04-14T16:20:11Z","ticket_id":1764,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4514,"created_at":"2026-04-14T22:12:11Z","updated_at":"2026-04-14T22:12:11Z","ticket_id":1764,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4515,"created_at":"2026-05-06T19:48:54Z","updated_at":"2026-05-06T19:48:54Z","ticket_id":1765,"author_type":"customer","author_id":null,"author_name":"Sam Anderson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4516,"created_at":"2026-05-07T10:48:54Z","updated_at":"2026-05-07T10:48:54Z","ticket_id":1765,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4517,"created_at":"2026-05-07T14:23:54Z","updated_at":"2026-05-07T14:23:54Z","ticket_id":1765,"author_type":"customer","author_id":null,"author_name":"System","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4518,"created_at":"2026-05-08T03:26:54Z","updated_at":"2026-05-08T03:26:54Z","ticket_id":1765,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"invoice.pdf","size":636410,"content_type":"image/png"}]},{"id":4519,"created_at":"2026-05-01T10:19:06Z","updated_at":"2026-05-01T10:19:06Z","ticket_id":1766,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Not urgent, just wanted to flag it. It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":170262,"content_type":"image/png"}]},{"id":4520,"created_at":"2026-05-01T11:57:06Z","updated_at":"2026-05-01T11:57:06Z","ticket_id":1766,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4521,"created_at":"2026-07-02T07:34:38Z","updated_at":"2026-07-02T07:34:38Z","ticket_id":1767,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4522,"created_at":"2026-07-02T10:36:38Z","updated_at":"2026-07-02T10:36:38Z","ticket_id":1767,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":4523,"created_at":"2026-07-02T17:22:38Z","updated_at":"2026-07-02T17:22:38Z","ticket_id":1767,"author_type":"customer","author_id":null,"author_name":"System","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4524,"created_at":"2026-08-20T17:43:53Z","updated_at":"2026-08-20T17:43:53Z","ticket_id":1768,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4525,"created_at":"2026-08-20T19:39:53Z","updated_at":"2026-08-20T19:39:53Z","ticket_id":1768,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4526,"created_at":"2026-08-21T05:28:53Z","updated_at":"2026-08-21T05:28:53Z","ticket_id":1768,"author_type":"customer","author_id":null,"author_name":"Giulia Carter","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"log.txt","size":555746,"content_type":"text/plain"}]},{"id":4527,"created_at":"2026-06-11T16:10:21Z","updated_at":"2026-06-11T16:10:21Z","ticket_id":1769,"author_type":"customer","author_id":null,"author_name":"Mateo Williams","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":729700,"content_type":"text/plain"}]},{"id":4528,"created_at":"2026-03-10T03:20:49Z","updated_at":"2026-03-10T03:20:49Z","ticket_id":1770,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4529,"created_at":"2026-03-10T19:55:49Z","updated_at":"2026-03-10T19:55:49Z","ticket_id":1770,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4530,"created_at":"2026-03-11T06:57:49Z","updated_at":"2026-03-11T06:57:49Z","ticket_id":1770,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4531,"created_at":"2026-03-11T16:02:49Z","updated_at":"2026-03-11T16:02:49Z","ticket_id":1770,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4532,"created_at":"2026-03-12T11:19:49Z","updated_at":"2026-03-12T11:19:49Z","ticket_id":1770,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4533,"created_at":"2026-04-17T16:13:15Z","updated_at":"2026-04-17T16:13:15Z","ticket_id":1771,"author_type":"customer","author_id":null,"author_name":"Ingrid Roberts","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4534,"created_at":"2026-04-18T01:54:15Z","updated_at":"2026-04-18T01:54:15Z","ticket_id":1771,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[{"name":"log.txt","size":748579,"content_type":"text/plain"}]},{"id":4535,"created_at":"2026-04-18T09:05:15Z","updated_at":"2026-04-18T09:05:15Z","ticket_id":1771,"author_type":"customer","author_id":null,"author_name":"Ingrid Roberts","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4536,"created_at":"2026-04-18T22:16:15Z","updated_at":"2026-04-18T22:16:15Z","ticket_id":1771,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4537,"created_at":"2026-03-20T03:24:10Z","updated_at":"2026-03-20T03:24:10Z","ticket_id":1772,"author_type":"customer","author_id":null,"author_name":"Grace Evans","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4538,"created_at":"2026-04-29T16:53:31Z","updated_at":"2026-04-29T16:53:31Z","ticket_id":1773,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"It happens on both my laptop and my phone. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4539,"created_at":"2026-04-30T11:39:31Z","updated_at":"2026-04-30T11:39:31Z","ticket_id":1773,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":4540,"created_at":"2026-05-01T00:55:31Z","updated_at":"2026-05-01T00:55:31Z","ticket_id":1773,"author_type":"customer","author_id":null,"author_name":"Alice Torres","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4541,"created_at":"2026-05-01T03:01:31Z","updated_at":"2026-05-01T03:01:31Z","ticket_id":1773,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4542,"created_at":"2026-03-20T23:31:03Z","updated_at":"2026-03-20T23:31:03Z","ticket_id":1774,"author_type":"customer","author_id":null,"author_name":"Emilia Mitchell","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4543,"created_at":"2026-03-21T15:32:03Z","updated_at":"2026-03-21T15:32:03Z","ticket_id":1774,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4544,"created_at":"2026-08-18T14:54:10Z","updated_at":"2026-08-18T14:54:10Z","ticket_id":1775,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4545,"created_at":"2026-06-02T14:13:30Z","updated_at":"2026-06-02T14:13:30Z","ticket_id":1776,"author_type":"customer","author_id":null,"author_name":"Facundo Anderson","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4546,"created_at":"2026-06-02T21:02:30Z","updated_at":"2026-06-02T21:02:30Z","ticket_id":1776,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4547,"created_at":"2026-03-24T19:58:37Z","updated_at":"2026-03-24T19:58:37Z","ticket_id":1777,"author_type":"customer","author_id":null,"author_name":"Hannah Suzuki","body":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"screenshot.png","size":221220,"content_type":"text/plain"}]},{"id":4548,"created_at":"2026-05-24T00:57:42Z","updated_at":"2026-05-24T00:57:42Z","ticket_id":1778,"author_type":"customer","author_id":null,"author_name":"Gabriel Stewart","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":4549,"created_at":"2026-05-24T07:21:42Z","updated_at":"2026-05-24T07:21:42Z","ticket_id":1778,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4550,"created_at":"2026-05-24T20:37:42Z","updated_at":"2026-05-24T20:37:42Z","ticket_id":1778,"author_type":"customer","author_id":null,"author_name":"Gabriel Stewart","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4551,"created_at":"2026-05-25T04:33:42Z","updated_at":"2026-05-25T04:33:42Z","ticket_id":1778,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4552,"created_at":"2026-05-25T18:02:42Z","updated_at":"2026-05-25T18:02:42Z","ticket_id":1778,"author_type":"customer","author_id":null,"author_name":"Gabriel Stewart","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4553,"created_at":"2026-08-04T00:31:46Z","updated_at":"2026-08-04T00:31:46Z","ticket_id":1779,"author_type":"customer","author_id":null,"author_name":"Sven Russo","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4554,"created_at":"2026-08-04T08:32:46Z","updated_at":"2026-08-04T08:32:46Z","ticket_id":1779,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4555,"created_at":"2026-05-08T09:41:14Z","updated_at":"2026-05-08T09:41:14Z","ticket_id":1780,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4556,"created_at":"2026-05-08T13:17:14Z","updated_at":"2026-05-08T13:17:14Z","ticket_id":1780,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":4557,"created_at":"2026-04-27T09:53:30Z","updated_at":"2026-04-27T09:53:30Z","ticket_id":1781,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"Let me know if you need screenshots. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4558,"created_at":"2026-04-27T12:57:30Z","updated_at":"2026-04-27T12:57:30Z","ticket_id":1781,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4559,"created_at":"2026-04-27T14:53:30Z","updated_at":"2026-04-27T14:53:30Z","ticket_id":1781,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4560,"created_at":"2026-04-27T15:20:30Z","updated_at":"2026-04-27T15:20:30Z","ticket_id":1781,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":4561,"created_at":"2026-04-28T01:06:30Z","updated_at":"2026-04-28T01:06:30Z","ticket_id":1781,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4562,"created_at":"2026-04-28T06:49:30Z","updated_at":"2026-04-28T06:49:30Z","ticket_id":1781,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":4563,"created_at":"2026-06-25T21:55:37Z","updated_at":"2026-06-25T21:55:37Z","ticket_id":1782,"author_type":"customer","author_id":null,"author_name":"Valentina Tran","body":"Thanks in advance for looking into this. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4564,"created_at":"2026-06-08T14:24:36Z","updated_at":"2026-06-08T14:24:36Z","ticket_id":1783,"author_type":"customer","author_id":null,"author_name":"Facundo Anderson","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4565,"created_at":"2026-06-09T05:50:36Z","updated_at":"2026-06-09T05:50:36Z","ticket_id":1783,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4566,"created_at":"2026-06-09T09:58:36Z","updated_at":"2026-06-09T09:58:36Z","ticket_id":1783,"author_type":"customer","author_id":null,"author_name":"System","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4567,"created_at":"2026-04-20T00:46:59Z","updated_at":"2026-04-20T00:46:59Z","ticket_id":1784,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"log.txt","size":227701,"content_type":"image/png"}]},{"id":4568,"created_at":"2026-04-20T11:04:59Z","updated_at":"2026-04-20T11:04:59Z","ticket_id":1784,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4569,"created_at":"2026-08-30T07:40:38Z","updated_at":"2026-08-30T07:40:38Z","ticket_id":1785,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Happy to jump on a call if that helps. This started happening after the last update.","internal":false,"attachments":[]},{"id":4570,"created_at":"2026-08-30T13:56:38Z","updated_at":"2026-08-30T13:56:38Z","ticket_id":1785,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4571,"created_at":"2026-08-30T14:35:38Z","updated_at":"2026-08-30T14:35:38Z","ticket_id":1785,"author_type":"customer","author_id":null,"author_name":"Camila Brown","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4572,"created_at":"2026-04-10T04:39:27Z","updated_at":"2026-04-10T04:39:27Z","ticket_id":1786,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4573,"created_at":"2026-05-15T18:18:06Z","updated_at":"2026-05-15T18:18:06Z","ticket_id":1787,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4574,"created_at":"2026-06-14T17:50:14Z","updated_at":"2026-06-14T17:50:14Z","ticket_id":1788,"author_type":"customer","author_id":null,"author_name":"Amara Adams","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4575,"created_at":"2026-06-14T20:11:14Z","updated_at":"2026-06-14T20:11:14Z","ticket_id":1788,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4576,"created_at":"2026-06-15T04:28:14Z","updated_at":"2026-06-15T04:28:14Z","ticket_id":1788,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4577,"created_at":"2026-03-30T19:04:09Z","updated_at":"2026-03-30T19:04:09Z","ticket_id":1789,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4578,"created_at":"2026-03-30T20:35:09Z","updated_at":"2026-03-30T20:35:09Z","ticket_id":1789,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[]},{"id":4579,"created_at":"2026-03-31T03:40:09Z","updated_at":"2026-03-31T03:40:09Z","ticket_id":1789,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4580,"created_at":"2026-03-31T15:50:09Z","updated_at":"2026-03-31T15:50:09Z","ticket_id":1789,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4581,"created_at":"2026-03-31T22:06:09Z","updated_at":"2026-03-31T22:06:09Z","ticket_id":1789,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4582,"created_at":"2026-03-31T23:56:09Z","updated_at":"2026-03-31T23:56:09Z","ticket_id":1789,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4583,"created_at":"2026-06-18T17:24:18Z","updated_at":"2026-06-18T17:24:18Z","ticket_id":1790,"author_type":"customer","author_id":null,"author_name":"Hannah Stewart","body":"Here are the steps to reproduce it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4584,"created_at":"2026-06-18T19:24:18Z","updated_at":"2026-06-18T19:24:18Z","ticket_id":1790,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"screenshot.png","size":255233,"content_type":"image/png"}]},{"id":4585,"created_at":"2026-07-13T08:26:38Z","updated_at":"2026-07-13T08:26:38Z","ticket_id":1791,"author_type":"customer","author_id":null,"author_name":"Maya Stewart","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4586,"created_at":"2026-07-13T18:34:38Z","updated_at":"2026-07-13T18:34:38Z","ticket_id":1791,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":4587,"created_at":"2026-07-14T12:55:38Z","updated_at":"2026-07-14T12:55:38Z","ticket_id":1791,"author_type":"customer","author_id":null,"author_name":"Maya Stewart","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4588,"created_at":"2026-07-14T13:24:38Z","updated_at":"2026-07-14T13:24:38Z","ticket_id":1791,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4589,"created_at":"2026-04-11T21:04:24Z","updated_at":"2026-04-11T21:04:24Z","ticket_id":1792,"author_type":"customer","author_id":null,"author_name":"Zoe Lopez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4590,"created_at":"2026-04-12T15:38:24Z","updated_at":"2026-04-12T15:38:24Z","ticket_id":1792,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"screenshot.png","size":472007,"content_type":"text/csv"}]},{"id":4591,"created_at":"2026-04-12T11:06:49Z","updated_at":"2026-04-12T11:06:49Z","ticket_id":1793,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4592,"created_at":"2026-04-12T21:49:49Z","updated_at":"2026-04-12T21:49:49Z","ticket_id":1793,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4593,"created_at":"2026-04-13T07:16:49Z","updated_at":"2026-04-13T07:16:49Z","ticket_id":1793,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4594,"created_at":"2026-04-13T09:05:49Z","updated_at":"2026-04-13T09:05:49Z","ticket_id":1793,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4595,"created_at":"2026-08-15T20:10:19Z","updated_at":"2026-08-15T20:10:19Z","ticket_id":1794,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4596,"created_at":"2026-08-16T06:29:19Z","updated_at":"2026-08-16T06:29:19Z","ticket_id":1794,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4597,"created_at":"2026-08-16T20:32:19Z","updated_at":"2026-08-16T20:32:19Z","ticket_id":1794,"author_type":"customer","author_id":null,"author_name":"System","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"invoice.pdf","size":289993,"content_type":"image/png"}]},{"id":4598,"created_at":"2026-08-17T03:03:19Z","updated_at":"2026-08-17T03:03:19Z","ticket_id":1794,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":4599,"created_at":"2026-05-08T03:59:42Z","updated_at":"2026-05-08T03:59:42Z","ticket_id":1795,"author_type":"customer","author_id":null,"author_name":"Youssef Evans","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4600,"created_at":"2026-05-08T08:26:42Z","updated_at":"2026-05-08T08:26:42Z","ticket_id":1795,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4601,"created_at":"2026-05-09T02:59:42Z","updated_at":"2026-05-09T02:59:42Z","ticket_id":1795,"author_type":"system","author_id":null,"author_name":"Youssef Evans","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"export.csv","size":663606,"content_type":"text/csv"}]},{"id":4602,"created_at":"2026-08-16T04:50:01Z","updated_at":"2026-08-16T04:50:01Z","ticket_id":1796,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"I have already tried clearing the cache and signing in again. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4603,"created_at":"2026-08-16T22:30:01Z","updated_at":"2026-08-16T22:30:01Z","ticket_id":1796,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":4604,"created_at":"2026-08-17T14:17:01Z","updated_at":"2026-08-17T14:17:01Z","ticket_id":1796,"author_type":"customer","author_id":null,"author_name":"Isabella Costa","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4605,"created_at":"2026-03-13T06:27:29Z","updated_at":"2026-03-13T06:27:29Z","ticket_id":1797,"author_type":"customer","author_id":null,"author_name":"Sven Weber","body":"Our whole team is affected, so this is fairly urgent. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4606,"created_at":"2026-03-13T12:46:29Z","updated_at":"2026-03-13T12:46:29Z","ticket_id":1797,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"screenshot.png","size":388645,"content_type":"text/plain"}]},{"id":4607,"created_at":"2026-03-30T14:05:59Z","updated_at":"2026-03-30T14:05:59Z","ticket_id":1798,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4608,"created_at":"2026-03-30T15:21:59Z","updated_at":"2026-03-30T15:21:59Z","ticket_id":1798,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4609,"created_at":"2026-03-31T08:06:59Z","updated_at":"2026-03-31T08:06:59Z","ticket_id":1798,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4610,"created_at":"2026-05-16T23:42:17Z","updated_at":"2026-05-16T23:42:17Z","ticket_id":1799,"author_type":"customer","author_id":null,"author_name":"Sofia Russo","body":"Our whole team is affected, so this is fairly urgent. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4611,"created_at":"2026-05-17T13:04:17Z","updated_at":"2026-05-17T13:04:17Z","ticket_id":1799,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4612,"created_at":"2026-07-18T14:30:04Z","updated_at":"2026-07-18T14:30:04Z","ticket_id":1800,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4613,"created_at":"2026-07-19T01:48:04Z","updated_at":"2026-07-19T01:48:04Z","ticket_id":1800,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4614,"created_at":"2026-04-21T18:23:54Z","updated_at":"2026-04-21T18:23:54Z","ticket_id":1801,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4615,"created_at":"2026-04-22T02:25:54Z","updated_at":"2026-04-22T02:25:54Z","ticket_id":1801,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":4616,"created_at":"2026-04-22T10:55:54Z","updated_at":"2026-04-22T10:55:54Z","ticket_id":1801,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4617,"created_at":"2026-07-27T04:56:13Z","updated_at":"2026-07-27T04:56:13Z","ticket_id":1802,"author_type":"customer","author_id":null,"author_name":"Emma Young","body":"Let me know if you need screenshots. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4618,"created_at":"2026-04-18T04:57:34Z","updated_at":"2026-04-18T04:57:34Z","ticket_id":1803,"author_type":"customer","author_id":null,"author_name":"Ines Harris","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4619,"created_at":"2026-04-19T00:48:34Z","updated_at":"2026-04-19T00:48:34Z","ticket_id":1803,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"log.txt","size":126624,"content_type":"application/pdf"}]},{"id":4620,"created_at":"2026-04-19T11:09:34Z","updated_at":"2026-04-19T11:09:34Z","ticket_id":1803,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4621,"created_at":"2026-04-19T17:53:34Z","updated_at":"2026-04-19T17:53:34Z","ticket_id":1803,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4622,"created_at":"2026-04-19T19:40:34Z","updated_at":"2026-04-19T19:40:34Z","ticket_id":1803,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4623,"created_at":"2026-04-20T08:23:34Z","updated_at":"2026-04-20T08:23:34Z","ticket_id":1803,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4624,"created_at":"2026-06-01T21:09:59Z","updated_at":"2026-06-01T21:09:59Z","ticket_id":1804,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4625,"created_at":"2026-06-02T06:25:59Z","updated_at":"2026-06-02T06:25:59Z","ticket_id":1804,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[{"name":"export.csv","size":298631,"content_type":"image/png"}]},{"id":4626,"created_at":"2026-06-02T13:18:59Z","updated_at":"2026-06-02T13:18:59Z","ticket_id":1804,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4627,"created_at":"2026-06-02T20:25:59Z","updated_at":"2026-06-02T20:25:59Z","ticket_id":1804,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":621553,"content_type":"image/png"}]},{"id":4628,"created_at":"2026-06-02T23:35:59Z","updated_at":"2026-06-02T23:35:59Z","ticket_id":1804,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4629,"created_at":"2026-08-14T21:41:56Z","updated_at":"2026-08-14T21:41:56Z","ticket_id":1805,"author_type":"customer","author_id":null,"author_name":"Layla Brown","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4630,"created_at":"2026-08-30T18:02:04Z","updated_at":"2026-08-30T18:02:04Z","ticket_id":1806,"author_type":"customer","author_id":null,"author_name":"Ivy Lewis","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4631,"created_at":"2026-06-30T15:14:13Z","updated_at":"2026-06-30T15:14:13Z","ticket_id":1807,"author_type":"customer","author_id":null,"author_name":"Marco Fernandez","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4632,"created_at":"2026-07-01T11:09:13Z","updated_at":"2026-07-01T11:09:13Z","ticket_id":1807,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4633,"created_at":"2026-07-01T11:48:13Z","updated_at":"2026-07-01T11:48:13Z","ticket_id":1807,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4634,"created_at":"2026-07-01T23:00:13Z","updated_at":"2026-07-01T23:00:13Z","ticket_id":1807,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4635,"created_at":"2026-07-09T07:05:43Z","updated_at":"2026-07-09T07:05:43Z","ticket_id":1808,"author_type":"customer","author_id":null,"author_name":"Daniel Roberts","body":"This started happening after the last update. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4636,"created_at":"2026-07-17T21:27:18Z","updated_at":"2026-07-17T21:27:18Z","ticket_id":1809,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4637,"created_at":"2026-04-23T11:26:53Z","updated_at":"2026-04-23T11:26:53Z","ticket_id":1810,"author_type":"customer","author_id":null,"author_name":"Mikkel Roberts","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4638,"created_at":"2026-04-23T14:57:53Z","updated_at":"2026-04-23T14:57:53Z","ticket_id":1810,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4639,"created_at":"2026-04-23T21:43:53Z","updated_at":"2026-04-23T21:43:53Z","ticket_id":1810,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4640,"created_at":"2026-04-24T09:03:53Z","updated_at":"2026-04-24T09:03:53Z","ticket_id":1810,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"invoice.pdf","size":860530,"content_type":"text/csv"}]},{"id":4641,"created_at":"2026-05-03T04:29:54Z","updated_at":"2026-05-03T04:29:54Z","ticket_id":1811,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4642,"created_at":"2026-06-04T21:51:17Z","updated_at":"2026-06-04T21:51:17Z","ticket_id":1812,"author_type":"customer","author_id":null,"author_name":"Noah Anderson","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4643,"created_at":"2026-06-05T16:34:17Z","updated_at":"2026-06-05T16:34:17Z","ticket_id":1812,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4644,"created_at":"2026-07-31T16:43:51Z","updated_at":"2026-07-31T16:43:51Z","ticket_id":1813,"author_type":"customer","author_id":null,"author_name":"Lucas Carter","body":"Let me know if you need screenshots. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4645,"created_at":"2026-08-01T00:53:51Z","updated_at":"2026-08-01T00:53:51Z","ticket_id":1813,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4646,"created_at":"2026-08-01T02:43:51Z","updated_at":"2026-08-01T02:43:51Z","ticket_id":1813,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4647,"created_at":"2026-08-01T20:40:51Z","updated_at":"2026-08-01T20:40:51Z","ticket_id":1813,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4648,"created_at":"2026-07-31T20:30:02Z","updated_at":"2026-07-31T20:30:02Z","ticket_id":1814,"author_type":"customer","author_id":null,"author_name":"Declan Mensah","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4649,"created_at":"2026-07-31T21:27:02Z","updated_at":"2026-07-31T21:27:02Z","ticket_id":1814,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4650,"created_at":"2026-08-01T12:18:02Z","updated_at":"2026-08-01T12:18:02Z","ticket_id":1814,"author_type":"customer","author_id":null,"author_name":"System","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4651,"created_at":"2026-05-26T14:42:52Z","updated_at":"2026-05-26T14:42:52Z","ticket_id":1815,"author_type":"customer","author_id":null,"author_name":"Elena Hall","body":"It happens on both my laptop and my phone. This started happening after the last update.","internal":false,"attachments":[]},{"id":4652,"created_at":"2026-05-10T17:54:14Z","updated_at":"2026-05-10T17:54:14Z","ticket_id":1816,"author_type":"customer","author_id":null,"author_name":"Emma Okafor","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4653,"created_at":"2026-05-07T15:41:06Z","updated_at":"2026-05-07T15:41:06Z","ticket_id":1817,"author_type":"customer","author_id":null,"author_name":"Marco Fernandez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4654,"created_at":"2026-05-21T07:31:41Z","updated_at":"2026-05-21T07:31:41Z","ticket_id":1818,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4655,"created_at":"2026-05-21T12:59:41Z","updated_at":"2026-05-21T12:59:41Z","ticket_id":1818,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4656,"created_at":"2026-07-24T00:19:20Z","updated_at":"2026-07-24T00:19:20Z","ticket_id":1819,"author_type":"customer","author_id":null,"author_name":"Hannah Suzuki","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4657,"created_at":"2026-07-10T08:55:08Z","updated_at":"2026-07-10T08:55:08Z","ticket_id":1820,"author_type":"customer","author_id":null,"author_name":"Anouk Schneider","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4658,"created_at":"2026-07-10T10:59:08Z","updated_at":"2026-07-10T10:59:08Z","ticket_id":1820,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4659,"created_at":"2026-04-05T18:45:11Z","updated_at":"2026-04-05T18:45:11Z","ticket_id":1821,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4660,"created_at":"2026-04-06T06:11:11Z","updated_at":"2026-04-06T06:11:11Z","ticket_id":1821,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":4661,"created_at":"2026-04-06T06:46:11Z","updated_at":"2026-04-06T06:46:11Z","ticket_id":1821,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4662,"created_at":"2026-06-24T01:09:13Z","updated_at":"2026-06-24T01:09:13Z","ticket_id":1822,"author_type":"customer","author_id":null,"author_name":"Mateo Harris","body":"This started happening after the last update. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4663,"created_at":"2026-08-13T06:59:17Z","updated_at":"2026-08-13T06:59:17Z","ticket_id":1823,"author_type":"customer","author_id":null,"author_name":"Clara Schneider","body":"This started happening after the last update. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4664,"created_at":"2026-08-14T01:02:17Z","updated_at":"2026-08-14T01:02:17Z","ticket_id":1823,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4665,"created_at":"2026-08-14T03:33:17Z","updated_at":"2026-08-14T03:33:17Z","ticket_id":1823,"author_type":"customer","author_id":null,"author_name":"Clara Schneider","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4666,"created_at":"2026-08-14T07:06:17Z","updated_at":"2026-08-14T07:06:17Z","ticket_id":1823,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4667,"created_at":"2026-08-11T23:37:33Z","updated_at":"2026-08-11T23:37:33Z","ticket_id":1824,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4668,"created_at":"2026-08-12T09:38:33Z","updated_at":"2026-08-12T09:38:33Z","ticket_id":1824,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4669,"created_at":"2026-08-13T02:25:33Z","updated_at":"2026-08-13T02:25:33Z","ticket_id":1824,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4670,"created_at":"2026-08-13T18:34:33Z","updated_at":"2026-08-13T18:34:33Z","ticket_id":1824,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"invoice.pdf","size":612923,"content_type":"text/plain"}]},{"id":4671,"created_at":"2026-08-14T12:57:33Z","updated_at":"2026-08-14T12:57:33Z","ticket_id":1824,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4672,"created_at":"2026-08-29T09:51:38Z","updated_at":"2026-08-29T09:51:38Z","ticket_id":1825,"author_type":"customer","author_id":null,"author_name":"Mateo Ferrari","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4673,"created_at":"2026-08-30T03:25:38Z","updated_at":"2026-08-30T03:25:38Z","ticket_id":1825,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4674,"created_at":"2026-05-18T11:08:36Z","updated_at":"2026-05-18T11:08:36Z","ticket_id":1826,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4675,"created_at":"2026-05-13T01:14:29Z","updated_at":"2026-05-13T01:14:29Z","ticket_id":1827,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4676,"created_at":"2026-05-13T03:26:29Z","updated_at":"2026-05-13T03:26:29Z","ticket_id":1827,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":4677,"created_at":"2026-05-13T16:11:29Z","updated_at":"2026-05-13T16:11:29Z","ticket_id":1827,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4678,"created_at":"2026-06-20T18:20:16Z","updated_at":"2026-06-20T18:20:16Z","ticket_id":1828,"author_type":"customer","author_id":null,"author_name":"Youssef Ali","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4679,"created_at":"2026-07-01T17:38:30Z","updated_at":"2026-07-01T17:38:30Z","ticket_id":1829,"author_type":"customer","author_id":null,"author_name":"Omar Silva","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":462818,"content_type":"text/csv"}]},{"id":4680,"created_at":"2026-07-02T02:10:30Z","updated_at":"2026-07-02T02:10:30Z","ticket_id":1829,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":857819,"content_type":"text/plain"}]},{"id":4681,"created_at":"2026-04-28T06:23:09Z","updated_at":"2026-04-28T06:23:09Z","ticket_id":1830,"author_type":"customer","author_id":null,"author_name":"Isabella Brown","body":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4682,"created_at":"2026-04-28T07:07:09Z","updated_at":"2026-04-28T07:07:09Z","ticket_id":1830,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4683,"created_at":"2026-04-28T22:06:09Z","updated_at":"2026-04-28T22:06:09Z","ticket_id":1830,"author_type":"customer","author_id":null,"author_name":"Isabella Brown","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4684,"created_at":"2026-04-29T12:07:09Z","updated_at":"2026-04-29T12:07:09Z","ticket_id":1830,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4685,"created_at":"2026-03-25T04:49:41Z","updated_at":"2026-03-25T04:49:41Z","ticket_id":1831,"author_type":"customer","author_id":null,"author_name":"Ingrid Rossi","body":"It happens on both my laptop and my phone. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4686,"created_at":"2026-06-13T06:07:21Z","updated_at":"2026-06-13T06:07:21Z","ticket_id":1832,"author_type":"customer","author_id":null,"author_name":"Liam Anderson","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4687,"created_at":"2026-06-13T14:57:21Z","updated_at":"2026-06-13T14:57:21Z","ticket_id":1832,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4688,"created_at":"2026-08-10T04:29:51Z","updated_at":"2026-08-10T04:29:51Z","ticket_id":1833,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4689,"created_at":"2026-06-12T11:55:13Z","updated_at":"2026-06-12T11:55:13Z","ticket_id":1834,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4690,"created_at":"2026-06-12T22:49:13Z","updated_at":"2026-06-12T22:49:13Z","ticket_id":1834,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4691,"created_at":"2026-06-13T06:09:13Z","updated_at":"2026-06-13T06:09:13Z","ticket_id":1834,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4692,"created_at":"2026-06-13T11:43:13Z","updated_at":"2026-06-13T11:43:13Z","ticket_id":1834,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4693,"created_at":"2026-06-13T19:12:13Z","updated_at":"2026-06-13T19:12:13Z","ticket_id":1834,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4694,"created_at":"2026-06-14T05:17:13Z","updated_at":"2026-06-14T05:17:13Z","ticket_id":1834,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4695,"created_at":"2026-05-21T12:09:25Z","updated_at":"2026-05-21T12:09:25Z","ticket_id":1835,"author_type":"customer","author_id":null,"author_name":"Ravi Wilson","body":"Happy to jump on a call if that helps. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4696,"created_at":"2026-07-26T03:24:55Z","updated_at":"2026-07-26T03:24:55Z","ticket_id":1836,"author_type":"customer","author_id":null,"author_name":"Adrian Brown","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4697,"created_at":"2026-07-26T10:51:55Z","updated_at":"2026-07-26T10:51:55Z","ticket_id":1836,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4698,"created_at":"2026-06-21T11:35:53Z","updated_at":"2026-06-21T11:35:53Z","ticket_id":1837,"author_type":"customer","author_id":null,"author_name":"Facundo Laurent","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"invoice.pdf","size":334069,"content_type":"application/pdf"}]},{"id":4699,"created_at":"2026-06-10T17:10:41Z","updated_at":"2026-06-10T17:10:41Z","ticket_id":1838,"author_type":"customer","author_id":null,"author_name":"Amara Adams","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4700,"created_at":"2026-07-06T14:17:27Z","updated_at":"2026-07-06T14:17:27Z","ticket_id":1839,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4701,"created_at":"2026-07-06T20:03:27Z","updated_at":"2026-07-06T20:03:27Z","ticket_id":1839,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Thanks for reaching out — looking into this now.","internal":true,"attachments":[]},{"id":4702,"created_at":"2026-04-23T21:50:36Z","updated_at":"2026-04-23T21:50:36Z","ticket_id":1840,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"Our whole team is affected, so this is fairly urgent. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4703,"created_at":"2026-04-24T10:05:36Z","updated_at":"2026-04-24T10:05:36Z","ticket_id":1840,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4704,"created_at":"2026-04-25T04:50:36Z","updated_at":"2026-04-25T04:50:36Z","ticket_id":1840,"author_type":"customer","author_id":null,"author_name":"Ingrid Martinez","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4705,"created_at":"2026-08-21T06:41:09Z","updated_at":"2026-08-21T06:41:09Z","ticket_id":1841,"author_type":"customer","author_id":null,"author_name":"Aisha Perez","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4706,"created_at":"2026-08-16T10:45:14Z","updated_at":"2026-08-16T10:45:14Z","ticket_id":1842,"author_type":"customer","author_id":null,"author_name":"Rafael Muller","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4707,"created_at":"2026-08-17T01:41:14Z","updated_at":"2026-08-17T01:41:14Z","ticket_id":1842,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4708,"created_at":"2026-03-25T11:08:00Z","updated_at":"2026-03-25T11:08:00Z","ticket_id":1843,"author_type":"customer","author_id":null,"author_name":"Lucia Rodriguez","body":"It happens on both my laptop and my phone. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4709,"created_at":"2026-06-28T04:05:47Z","updated_at":"2026-06-28T04:05:47Z","ticket_id":1844,"author_type":"customer","author_id":null,"author_name":"Anouk Tanaka","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4710,"created_at":"2026-05-05T13:05:07Z","updated_at":"2026-05-05T13:05:07Z","ticket_id":1845,"author_type":"customer","author_id":null,"author_name":"Camila Kim","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4711,"created_at":"2026-06-25T18:36:14Z","updated_at":"2026-06-25T18:36:14Z","ticket_id":1846,"author_type":"customer","author_id":null,"author_name":"Aisha Stewart","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"log.txt","size":378010,"content_type":"image/png"}]},{"id":4712,"created_at":"2026-06-25T18:54:14Z","updated_at":"2026-06-25T18:54:14Z","ticket_id":1846,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4713,"created_at":"2026-07-28T04:51:14Z","updated_at":"2026-07-28T04:51:14Z","ticket_id":1847,"author_type":"customer","author_id":null,"author_name":"Marco White","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4714,"created_at":"2026-06-24T02:25:32Z","updated_at":"2026-06-24T02:25:32Z","ticket_id":1848,"author_type":"customer","author_id":null,"author_name":"Leon Schmidt","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4715,"created_at":"2026-06-24T08:27:32Z","updated_at":"2026-06-24T08:27:32Z","ticket_id":1848,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":4716,"created_at":"2026-06-24T17:33:32Z","updated_at":"2026-06-24T17:33:32Z","ticket_id":1848,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4717,"created_at":"2026-06-25T04:16:32Z","updated_at":"2026-06-25T04:16:32Z","ticket_id":1848,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":4718,"created_at":"2026-06-25T21:18:32Z","updated_at":"2026-06-25T21:18:32Z","ticket_id":1848,"author_type":"system","author_id":null,"author_name":"Leon Schmidt","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4719,"created_at":"2026-05-21T22:00:26Z","updated_at":"2026-05-21T22:00:26Z","ticket_id":1849,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4720,"created_at":"2026-05-10T04:56:52Z","updated_at":"2026-05-10T04:56:52Z","ticket_id":1850,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"Here are the steps to reproduce it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4721,"created_at":"2026-05-10T11:17:52Z","updated_at":"2026-05-10T11:17:52Z","ticket_id":1850,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4722,"created_at":"2026-05-10T20:42:52Z","updated_at":"2026-05-10T20:42:52Z","ticket_id":1850,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4723,"created_at":"2026-06-28T01:04:02Z","updated_at":"2026-06-28T01:04:02Z","ticket_id":1851,"author_type":"customer","author_id":null,"author_name":"Julian White","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4724,"created_at":"2026-04-21T13:09:51Z","updated_at":"2026-04-21T13:09:51Z","ticket_id":1852,"author_type":"customer","author_id":null,"author_name":"Tomas Wilson","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4725,"created_at":"2026-06-27T14:57:45Z","updated_at":"2026-06-27T14:57:45Z","ticket_id":1853,"author_type":"customer","author_id":null,"author_name":"Marco Fernandez","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4726,"created_at":"2026-04-16T22:14:44Z","updated_at":"2026-04-16T22:14:44Z","ticket_id":1854,"author_type":"customer","author_id":null,"author_name":"Freya Phillips","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4727,"created_at":"2026-04-17T07:59:44Z","updated_at":"2026-04-17T07:59:44Z","ticket_id":1854,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4728,"created_at":"2026-05-12T13:02:01Z","updated_at":"2026-05-12T13:02:01Z","ticket_id":1855,"author_type":"customer","author_id":null,"author_name":"Layla Ali","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4729,"created_at":"2026-05-12T22:21:01Z","updated_at":"2026-05-12T22:21:01Z","ticket_id":1855,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"log.txt","size":369472,"content_type":"image/png"}]},{"id":4730,"created_at":"2026-05-13T09:47:01Z","updated_at":"2026-05-13T09:47:01Z","ticket_id":1855,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4731,"created_at":"2026-05-13T21:30:01Z","updated_at":"2026-05-13T21:30:01Z","ticket_id":1855,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4732,"created_at":"2026-06-18T21:53:58Z","updated_at":"2026-06-18T21:53:58Z","ticket_id":1856,"author_type":"customer","author_id":null,"author_name":"Youssef Anderson","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4733,"created_at":"2026-07-24T18:09:46Z","updated_at":"2026-07-24T18:09:46Z","ticket_id":1857,"author_type":"customer","author_id":null,"author_name":"Ivy Fischer","body":"This started happening after the last update. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4734,"created_at":"2026-07-21T04:37:06Z","updated_at":"2026-07-21T04:37:06Z","ticket_id":1858,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"screenshot.png","size":475817,"content_type":"text/csv"}]},{"id":4735,"created_at":"2026-05-20T20:04:12Z","updated_at":"2026-05-20T20:04:12Z","ticket_id":1859,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4736,"created_at":"2026-05-21T10:49:12Z","updated_at":"2026-05-21T10:49:12Z","ticket_id":1859,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4737,"created_at":"2026-05-21T16:27:12Z","updated_at":"2026-05-21T16:27:12Z","ticket_id":1859,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":4738,"created_at":"2026-03-21T11:02:35Z","updated_at":"2026-03-21T11:02:35Z","ticket_id":1860,"author_type":"customer","author_id":null,"author_name":"Oscar Rossi","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4739,"created_at":"2026-03-22T03:21:35Z","updated_at":"2026-03-22T03:21:35Z","ticket_id":1860,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4740,"created_at":"2026-03-22T04:57:35Z","updated_at":"2026-03-22T04:57:35Z","ticket_id":1860,"author_type":"customer","author_id":null,"author_name":"Oscar Rossi","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4741,"created_at":"2026-03-22T12:35:35Z","updated_at":"2026-03-22T12:35:35Z","ticket_id":1860,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":4742,"created_at":"2026-07-29T15:17:15Z","updated_at":"2026-07-29T15:17:15Z","ticket_id":1861,"author_type":"customer","author_id":null,"author_name":"Ingrid Khan","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4743,"created_at":"2026-07-30T03:23:15Z","updated_at":"2026-07-30T03:23:15Z","ticket_id":1861,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4744,"created_at":"2026-07-30T10:07:15Z","updated_at":"2026-07-30T10:07:15Z","ticket_id":1861,"author_type":"customer","author_id":null,"author_name":"Ingrid Khan","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4745,"created_at":"2026-07-31T04:44:15Z","updated_at":"2026-07-31T04:44:15Z","ticket_id":1861,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4746,"created_at":"2026-07-31T11:13:15Z","updated_at":"2026-07-31T11:13:15Z","ticket_id":1861,"author_type":"customer","author_id":null,"author_name":"Ingrid Khan","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4747,"created_at":"2026-08-01T01:05:15Z","updated_at":"2026-08-01T01:05:15Z","ticket_id":1861,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4748,"created_at":"2026-03-15T21:30:14Z","updated_at":"2026-03-15T21:30:14Z","ticket_id":1862,"author_type":"customer","author_id":null,"author_name":"Ingrid Roberts","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4749,"created_at":"2026-03-16T14:57:14Z","updated_at":"2026-03-16T14:57:14Z","ticket_id":1862,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4750,"created_at":"2026-03-16T20:52:14Z","updated_at":"2026-03-16T20:52:14Z","ticket_id":1862,"author_type":"customer","author_id":null,"author_name":"Ingrid Roberts","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"screenshot.png","size":611264,"content_type":"image/png"}]},{"id":4751,"created_at":"2026-04-19T17:45:56Z","updated_at":"2026-04-19T17:45:56Z","ticket_id":1863,"author_type":"customer","author_id":null,"author_name":"Maya Park","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"export.csv","size":482717,"content_type":"text/plain"}]},{"id":4752,"created_at":"2026-04-20T02:21:56Z","updated_at":"2026-04-20T02:21:56Z","ticket_id":1863,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"log.txt","size":340634,"content_type":"application/pdf"}]},{"id":4753,"created_at":"2026-04-20T03:44:56Z","updated_at":"2026-04-20T03:44:56Z","ticket_id":1863,"author_type":"customer","author_id":null,"author_name":"Maya Park","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4754,"created_at":"2026-06-07T19:35:01Z","updated_at":"2026-06-07T19:35:01Z","ticket_id":1864,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"log.txt","size":89457,"content_type":"application/pdf"}]},{"id":4755,"created_at":"2026-06-15T07:58:19Z","updated_at":"2026-06-15T07:58:19Z","ticket_id":1865,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Not urgent, just wanted to flag it. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4756,"created_at":"2026-07-17T07:10:31Z","updated_at":"2026-07-17T07:10:31Z","ticket_id":1866,"author_type":"customer","author_id":null,"author_name":"Aisha White","body":"I have already tried clearing the cache and signing in again. Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"export.csv","size":517333,"content_type":"application/pdf"}]},{"id":4757,"created_at":"2026-07-17T20:15:31Z","updated_at":"2026-07-17T20:15:31Z","ticket_id":1866,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4758,"created_at":"2026-08-11T15:39:04Z","updated_at":"2026-08-11T15:39:04Z","ticket_id":1867,"author_type":"customer","author_id":null,"author_name":"Freya Park","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4759,"created_at":"2026-04-24T21:25:36Z","updated_at":"2026-04-24T21:25:36Z","ticket_id":1868,"author_type":"customer","author_id":null,"author_name":"Tomas Suzuki","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4760,"created_at":"2026-04-09T10:03:45Z","updated_at":"2026-04-09T10:03:45Z","ticket_id":1869,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"screenshot.png","size":721035,"content_type":"text/plain"}]},{"id":4761,"created_at":"2026-04-09T13:21:45Z","updated_at":"2026-04-09T13:21:45Z","ticket_id":1869,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[]},{"id":4762,"created_at":"2026-08-03T22:37:09Z","updated_at":"2026-08-03T22:37:09Z","ticket_id":1870,"author_type":"customer","author_id":null,"author_name":"Amara Clark","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4763,"created_at":"2026-08-03T23:51:09Z","updated_at":"2026-08-03T23:51:09Z","ticket_id":1870,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4764,"created_at":"2026-08-04T15:14:09Z","updated_at":"2026-08-04T15:14:09Z","ticket_id":1870,"author_type":"customer","author_id":null,"author_name":"Amara Clark","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4765,"created_at":"2026-08-04T21:45:09Z","updated_at":"2026-08-04T21:45:09Z","ticket_id":1870,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"This should be fixed in the release going out tomorrow.","internal":true,"attachments":[]},{"id":4766,"created_at":"2026-08-05T12:12:09Z","updated_at":"2026-08-05T12:12:09Z","ticket_id":1870,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4767,"created_at":"2026-08-05T20:37:09Z","updated_at":"2026-08-05T20:37:09Z","ticket_id":1870,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4768,"created_at":"2026-07-25T00:49:33Z","updated_at":"2026-07-25T00:49:33Z","ticket_id":1871,"author_type":"customer","author_id":null,"author_name":"Declan Roux","body":"Thanks in advance for looking into this. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4769,"created_at":"2026-07-25T07:57:33Z","updated_at":"2026-07-25T07:57:33Z","ticket_id":1871,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":4770,"created_at":"2026-07-25T10:57:33Z","updated_at":"2026-07-25T10:57:33Z","ticket_id":1871,"author_type":"customer","author_id":null,"author_name":"Declan Roux","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4771,"created_at":"2026-07-20T12:27:20Z","updated_at":"2026-07-20T12:27:20Z","ticket_id":1872,"author_type":"customer","author_id":null,"author_name":"Zoe Turner","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4772,"created_at":"2026-07-20T23:51:20Z","updated_at":"2026-07-20T23:51:20Z","ticket_id":1872,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[]},{"id":4773,"created_at":"2026-05-25T02:21:47Z","updated_at":"2026-05-25T02:21:47Z","ticket_id":1873,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4774,"created_at":"2026-05-25T07:05:47Z","updated_at":"2026-05-25T07:05:47Z","ticket_id":1873,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4775,"created_at":"2026-05-07T12:41:16Z","updated_at":"2026-05-07T12:41:16Z","ticket_id":1874,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4776,"created_at":"2026-05-07T17:50:16Z","updated_at":"2026-05-07T17:50:16Z","ticket_id":1874,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4777,"created_at":"2026-05-07T18:50:16Z","updated_at":"2026-05-07T18:50:16Z","ticket_id":1874,"author_type":"customer","author_id":null,"author_name":"Martina Mitchell","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[{"name":"log.txt","size":480130,"content_type":"text/csv"}]},{"id":4778,"created_at":"2026-07-25T15:35:33Z","updated_at":"2026-07-25T15:35:33Z","ticket_id":1875,"author_type":"customer","author_id":null,"author_name":"Leon Johnson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[{"name":"export.csv","size":251682,"content_type":"application/pdf"}]},{"id":4779,"created_at":"2026-06-14T18:31:57Z","updated_at":"2026-06-14T18:31:57Z","ticket_id":1876,"author_type":"customer","author_id":null,"author_name":"Ingrid Khan","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4780,"created_at":"2026-06-14T21:21:57Z","updated_at":"2026-06-14T21:21:57Z","ticket_id":1876,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4781,"created_at":"2026-08-10T18:50:48Z","updated_at":"2026-08-10T18:50:48Z","ticket_id":1877,"author_type":"customer","author_id":null,"author_name":"Mia Russo","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4782,"created_at":"2026-08-11T08:58:48Z","updated_at":"2026-08-11T08:58:48Z","ticket_id":1877,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4783,"created_at":"2026-08-11T12:33:48Z","updated_at":"2026-08-11T12:33:48Z","ticket_id":1877,"author_type":"customer","author_id":null,"author_name":"Mia Russo","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4784,"created_at":"2026-03-22T12:57:05Z","updated_at":"2026-03-22T12:57:05Z","ticket_id":1878,"author_type":"customer","author_id":null,"author_name":"Ethan Green","body":"Here are the steps to reproduce it. It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4785,"created_at":"2026-03-22T15:02:05Z","updated_at":"2026-03-22T15:02:05Z","ticket_id":1878,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"screenshot.png","size":740186,"content_type":"text/csv"}]},{"id":4786,"created_at":"2026-05-01T17:16:18Z","updated_at":"2026-05-01T17:16:18Z","ticket_id":1879,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4787,"created_at":"2026-05-02T05:56:18Z","updated_at":"2026-05-02T05:56:18Z","ticket_id":1879,"author_type":"agent","author_id":17,"author_name":"Kenji Smith","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4788,"created_at":"2026-05-02T18:43:18Z","updated_at":"2026-05-02T18:43:18Z","ticket_id":1879,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4789,"created_at":"2026-03-31T15:56:13Z","updated_at":"2026-03-31T15:56:13Z","ticket_id":1880,"author_type":"customer","author_id":null,"author_name":"Bruno Hill","body":"Not urgent, just wanted to flag it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4790,"created_at":"2026-04-01T01:22:12Z","updated_at":"2026-04-01T01:22:12Z","ticket_id":1881,"author_type":"customer","author_id":null,"author_name":"Emma Young","body":"It happens on both my laptop and my phone. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4791,"created_at":"2026-04-01T10:48:12Z","updated_at":"2026-04-01T10:48:12Z","ticket_id":1881,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"export.csv","size":774914,"content_type":"image/png"}]},{"id":4792,"created_at":"2026-04-01T20:45:12Z","updated_at":"2026-04-01T20:45:12Z","ticket_id":1881,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4793,"created_at":"2026-07-05T12:20:04Z","updated_at":"2026-07-05T12:20:04Z","ticket_id":1882,"author_type":"customer","author_id":null,"author_name":"Clara Davis","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4794,"created_at":"2026-04-16T06:18:03Z","updated_at":"2026-04-16T06:18:03Z","ticket_id":1883,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4795,"created_at":"2026-08-10T12:08:56Z","updated_at":"2026-08-10T12:08:56Z","ticket_id":1884,"author_type":"customer","author_id":null,"author_name":"Marco Young","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4796,"created_at":"2026-08-10T14:46:56Z","updated_at":"2026-08-10T14:46:56Z","ticket_id":1884,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4797,"created_at":"2026-05-23T08:17:21Z","updated_at":"2026-05-23T08:17:21Z","ticket_id":1885,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4798,"created_at":"2026-05-23T15:15:21Z","updated_at":"2026-05-23T15:15:21Z","ticket_id":1885,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4799,"created_at":"2026-05-23T20:38:21Z","updated_at":"2026-05-23T20:38:21Z","ticket_id":1885,"author_type":"customer","author_id":null,"author_name":"Fatima Weber","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4800,"created_at":"2026-03-12T22:08:30Z","updated_at":"2026-03-12T22:08:30Z","ticket_id":1886,"author_type":"customer","author_id":null,"author_name":"Julian Dubois","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4801,"created_at":"2026-03-07T03:57:43Z","updated_at":"2026-03-07T03:57:43Z","ticket_id":1887,"author_type":"customer","author_id":null,"author_name":"Mia Russo","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4802,"created_at":"2026-06-20T07:42:34Z","updated_at":"2026-06-20T07:42:34Z","ticket_id":1888,"author_type":"customer","author_id":null,"author_name":"Isabella Brown","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4803,"created_at":"2026-06-20T09:41:34Z","updated_at":"2026-06-20T09:41:34Z","ticket_id":1888,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4804,"created_at":"2026-06-20T11:56:34Z","updated_at":"2026-06-20T11:56:34Z","ticket_id":1888,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4805,"created_at":"2026-03-22T04:27:10Z","updated_at":"2026-03-22T04:27:10Z","ticket_id":1889,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"screenshot.png","size":376539,"content_type":"application/pdf"}]},{"id":4806,"created_at":"2026-03-22T13:56:10Z","updated_at":"2026-03-22T13:56:10Z","ticket_id":1889,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4807,"created_at":"2026-07-22T14:36:58Z","updated_at":"2026-07-22T14:36:58Z","ticket_id":1890,"author_type":"customer","author_id":null,"author_name":"Alice Martinez","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4808,"created_at":"2026-07-22T17:28:58Z","updated_at":"2026-07-22T17:28:58Z","ticket_id":1890,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[{"name":"export.csv","size":607739,"content_type":"image/png"}]},{"id":4809,"created_at":"2026-07-23T08:36:58Z","updated_at":"2026-07-23T08:36:58Z","ticket_id":1890,"author_type":"customer","author_id":null,"author_name":"Alice Martinez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4810,"created_at":"2026-07-23T10:27:58Z","updated_at":"2026-07-23T10:27:58Z","ticket_id":1890,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4811,"created_at":"2026-06-16T17:44:14Z","updated_at":"2026-06-16T17:44:14Z","ticket_id":1891,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Here are the steps to reproduce it. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4812,"created_at":"2026-06-17T03:15:14Z","updated_at":"2026-06-17T03:15:14Z","ticket_id":1891,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4813,"created_at":"2026-06-17T05:21:14Z","updated_at":"2026-06-17T05:21:14Z","ticket_id":1891,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4814,"created_at":"2026-03-16T00:03:49Z","updated_at":"2026-03-16T00:03:49Z","ticket_id":1892,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4815,"created_at":"2026-03-16T06:42:49Z","updated_at":"2026-03-16T06:42:49Z","ticket_id":1892,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Could you send me the exact time this last happened?","internal":true,"attachments":[{"name":"screenshot.png","size":813672,"content_type":"text/plain"}]},{"id":4816,"created_at":"2026-03-16T12:32:49Z","updated_at":"2026-03-16T12:32:49Z","ticket_id":1892,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4817,"created_at":"2026-03-16T16:28:49Z","updated_at":"2026-03-16T16:28:49Z","ticket_id":1892,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":608084,"content_type":"image/png"}]},{"id":4818,"created_at":"2026-03-16T17:11:49Z","updated_at":"2026-03-16T17:11:49Z","ticket_id":1892,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4819,"created_at":"2026-04-13T22:21:36Z","updated_at":"2026-04-13T22:21:36Z","ticket_id":1893,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4820,"created_at":"2026-04-14T09:02:36Z","updated_at":"2026-04-14T09:02:36Z","ticket_id":1893,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4821,"created_at":"2026-04-14T18:02:36Z","updated_at":"2026-04-14T18:02:36Z","ticket_id":1893,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4822,"created_at":"2026-04-14T19:13:36Z","updated_at":"2026-04-14T19:13:36Z","ticket_id":1893,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[{"name":"screenshot.png","size":550919,"content_type":"text/csv"}]},{"id":4823,"created_at":"2026-04-15T01:25:36Z","updated_at":"2026-04-15T01:25:36Z","ticket_id":1893,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4824,"created_at":"2026-04-15T09:42:36Z","updated_at":"2026-04-15T09:42:36Z","ticket_id":1893,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4825,"created_at":"2026-04-19T03:57:36Z","updated_at":"2026-04-19T03:57:36Z","ticket_id":1894,"author_type":"customer","author_id":null,"author_name":"Ivy Johnson","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":754367,"content_type":"application/pdf"}]},{"id":4826,"created_at":"2026-06-10T18:48:26Z","updated_at":"2026-06-10T18:48:26Z","ticket_id":1895,"author_type":"customer","author_id":null,"author_name":"Adrian Sanchez","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4827,"created_at":"2026-06-19T14:02:55Z","updated_at":"2026-06-19T14:02:55Z","ticket_id":1896,"author_type":"customer","author_id":null,"author_name":"Renata Harris","body":"Here are the steps to reproduce it. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4828,"created_at":"2026-07-19T07:47:25Z","updated_at":"2026-07-19T07:47:25Z","ticket_id":1897,"author_type":"customer","author_id":null,"author_name":"Priya Ferrari","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4829,"created_at":"2026-07-19T20:01:25Z","updated_at":"2026-07-19T20:01:25Z","ticket_id":1897,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4830,"created_at":"2026-07-20T03:19:25Z","updated_at":"2026-07-20T03:19:25Z","ticket_id":1897,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4831,"created_at":"2026-07-12T04:30:02Z","updated_at":"2026-07-12T04:30:02Z","ticket_id":1898,"author_type":"customer","author_id":null,"author_name":"Youssef Khan","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4832,"created_at":"2026-07-12T16:58:02Z","updated_at":"2026-07-12T16:58:02Z","ticket_id":1898,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4833,"created_at":"2026-03-13T09:45:23Z","updated_at":"2026-03-13T09:45:23Z","ticket_id":1899,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"log.txt","size":328392,"content_type":"image/png"}]},{"id":4834,"created_at":"2026-08-11T05:05:36Z","updated_at":"2026-08-11T05:05:36Z","ticket_id":1900,"author_type":"customer","author_id":null,"author_name":"Grace Ferrari","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"invoice.pdf","size":225605,"content_type":"text/plain"}]},{"id":4835,"created_at":"2026-08-11T23:38:36Z","updated_at":"2026-08-11T23:38:36Z","ticket_id":1900,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4836,"created_at":"2026-05-06T02:29:37Z","updated_at":"2026-05-06T02:29:37Z","ticket_id":1901,"author_type":"customer","author_id":null,"author_name":"Marco White","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4837,"created_at":"2026-08-09T02:03:37Z","updated_at":"2026-08-09T02:03:37Z","ticket_id":1902,"author_type":"customer","author_id":null,"author_name":"Grace Ferrari","body":"Happy to jump on a call if that helps. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4838,"created_at":"2026-08-09T06:03:37Z","updated_at":"2026-08-09T06:03:37Z","ticket_id":1902,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"log.txt","size":688353,"content_type":"text/csv"}]},{"id":4839,"created_at":"2026-08-09T23:15:37Z","updated_at":"2026-08-09T23:15:37Z","ticket_id":1902,"author_type":"customer","author_id":null,"author_name":"Grace Ferrari","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4840,"created_at":"2026-08-20T21:26:38Z","updated_at":"2026-08-20T21:26:38Z","ticket_id":1903,"author_type":"customer","author_id":null,"author_name":"Facundo Anderson","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4841,"created_at":"2026-08-21T03:57:38Z","updated_at":"2026-08-21T03:57:38Z","ticket_id":1903,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":true,"attachments":[]},{"id":4842,"created_at":"2026-08-21T05:24:38Z","updated_at":"2026-08-21T05:24:38Z","ticket_id":1903,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4843,"created_at":"2026-05-18T03:12:02Z","updated_at":"2026-05-18T03:12:02Z","ticket_id":1904,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"I have already tried clearing the cache and signing in again. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4844,"created_at":"2026-05-18T17:00:02Z","updated_at":"2026-05-18T17:00:02Z","ticket_id":1904,"author_type":"agent","author_id":14,"author_name":"Lucia Walker","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4845,"created_at":"2026-07-12T16:23:22Z","updated_at":"2026-07-12T16:23:22Z","ticket_id":1905,"author_type":"customer","author_id":null,"author_name":"Sofia Rodriguez","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4846,"created_at":"2026-07-12T17:53:22Z","updated_at":"2026-07-12T17:53:22Z","ticket_id":1905,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4847,"created_at":"2026-07-25T23:10:42Z","updated_at":"2026-07-25T23:10:42Z","ticket_id":1906,"author_type":"customer","author_id":null,"author_name":"Carolina Park","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4848,"created_at":"2026-07-26T15:32:42Z","updated_at":"2026-07-26T15:32:42Z","ticket_id":1906,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4849,"created_at":"2026-03-23T22:19:39Z","updated_at":"2026-03-23T22:19:39Z","ticket_id":1907,"author_type":"customer","author_id":null,"author_name":"Arjun Evans","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4850,"created_at":"2026-03-24T02:42:39Z","updated_at":"2026-03-24T02:42:39Z","ticket_id":1907,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4851,"created_at":"2026-03-24T06:21:39Z","updated_at":"2026-03-24T06:21:39Z","ticket_id":1907,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4852,"created_at":"2026-05-12T09:46:17Z","updated_at":"2026-05-12T09:46:17Z","ticket_id":1908,"author_type":"customer","author_id":null,"author_name":"Andres Lefebvre","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"invoice.pdf","size":897777,"content_type":"image/png"}]},{"id":4853,"created_at":"2026-05-13T01:26:17Z","updated_at":"2026-05-13T01:26:17Z","ticket_id":1908,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4854,"created_at":"2026-06-20T18:58:41Z","updated_at":"2026-06-20T18:58:41Z","ticket_id":1909,"author_type":"customer","author_id":null,"author_name":"Ivy Fischer","body":"Not urgent, just wanted to flag it. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4855,"created_at":"2026-06-21T01:04:41Z","updated_at":"2026-06-21T01:04:41Z","ticket_id":1909,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4856,"created_at":"2026-06-21T17:36:41Z","updated_at":"2026-06-21T17:36:41Z","ticket_id":1909,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4857,"created_at":"2026-05-20T10:10:59Z","updated_at":"2026-05-20T10:10:59Z","ticket_id":1910,"author_type":"customer","author_id":null,"author_name":"Mia Hill","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4858,"created_at":"2026-06-25T06:20:04Z","updated_at":"2026-06-25T06:20:04Z","ticket_id":1911,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4859,"created_at":"2026-06-25T23:53:04Z","updated_at":"2026-06-25T23:53:04Z","ticket_id":1911,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4860,"created_at":"2026-06-26T19:39:04Z","updated_at":"2026-06-26T19:39:04Z","ticket_id":1911,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4861,"created_at":"2026-06-27T12:46:04Z","updated_at":"2026-06-27T12:46:04Z","ticket_id":1911,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4862,"created_at":"2026-04-01T21:38:13Z","updated_at":"2026-04-01T21:38:13Z","ticket_id":1912,"author_type":"customer","author_id":null,"author_name":"Emilia Ali","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"export.csv","size":210882,"content_type":"text/csv"}]},{"id":4863,"created_at":"2026-06-01T23:53:48Z","updated_at":"2026-06-01T23:53:48Z","ticket_id":1913,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4864,"created_at":"2026-06-02T09:27:48Z","updated_at":"2026-06-02T09:27:48Z","ticket_id":1913,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Here is a workaround while we fix the root cause.","internal":true,"attachments":[{"name":"invoice.pdf","size":704778,"content_type":"text/csv"}]},{"id":4865,"created_at":"2026-06-02T11:53:48Z","updated_at":"2026-06-02T11:53:48Z","ticket_id":1913,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4866,"created_at":"2026-06-02T12:07:48Z","updated_at":"2026-06-02T12:07:48Z","ticket_id":1913,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4867,"created_at":"2026-06-02T12:55:48Z","updated_at":"2026-06-02T12:55:48Z","ticket_id":1913,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4868,"created_at":"2026-06-03T06:19:48Z","updated_at":"2026-06-03T06:19:48Z","ticket_id":1913,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[{"name":"screenshot.png","size":128956,"content_type":"text/plain"}]},{"id":4869,"created_at":"2026-06-25T05:07:17Z","updated_at":"2026-06-25T05:07:17Z","ticket_id":1914,"author_type":"customer","author_id":null,"author_name":"Alice Martinez","body":"Happy to jump on a call if that helps. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4870,"created_at":"2026-06-25T14:01:17Z","updated_at":"2026-06-25T14:01:17Z","ticket_id":1914,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4871,"created_at":"2026-06-26T00:28:17Z","updated_at":"2026-06-26T00:28:17Z","ticket_id":1914,"author_type":"customer","author_id":null,"author_name":"Alice Martinez","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4872,"created_at":"2026-06-26T17:47:17Z","updated_at":"2026-06-26T17:47:17Z","ticket_id":1914,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4873,"created_at":"2026-06-12T18:25:26Z","updated_at":"2026-06-12T18:25:26Z","ticket_id":1915,"author_type":"customer","author_id":null,"author_name":"Yuki Gonzalez","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4874,"created_at":"2026-08-03T20:05:11Z","updated_at":"2026-08-03T20:05:11Z","ticket_id":1916,"author_type":"customer","author_id":null,"author_name":"Emilia King","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4875,"created_at":"2026-08-19T08:27:13Z","updated_at":"2026-08-19T08:27:13Z","ticket_id":1917,"author_type":"customer","author_id":null,"author_name":"Emilia Mitchell","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4876,"created_at":"2026-06-08T01:20:03Z","updated_at":"2026-06-08T01:20:03Z","ticket_id":1918,"author_type":"customer","author_id":null,"author_name":"Sofia Jones","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4877,"created_at":"2026-06-08T02:16:03Z","updated_at":"2026-06-08T02:16:03Z","ticket_id":1918,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4878,"created_at":"2026-03-27T00:05:07Z","updated_at":"2026-03-27T00:05:07Z","ticket_id":1919,"author_type":"customer","author_id":null,"author_name":"Paula Rodriguez","body":"It happens on both my laptop and my phone. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4879,"created_at":"2026-03-27T04:22:07Z","updated_at":"2026-03-27T04:22:07Z","ticket_id":1919,"author_type":"agent","author_id":12,"author_name":"Sebastian Thomas","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4880,"created_at":"2026-04-21T23:47:38Z","updated_at":"2026-04-21T23:47:38Z","ticket_id":1920,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Is there a workaround in the meantime? Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4881,"created_at":"2026-04-22T04:56:38Z","updated_at":"2026-04-22T04:56:38Z","ticket_id":1920,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4882,"created_at":"2026-04-22T17:10:38Z","updated_at":"2026-04-22T17:10:38Z","ticket_id":1920,"author_type":"customer","author_id":null,"author_name":"Nicolas Muller","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4883,"created_at":"2026-04-23T06:37:38Z","updated_at":"2026-04-23T06:37:38Z","ticket_id":1920,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4884,"created_at":"2026-04-09T05:16:20Z","updated_at":"2026-04-09T05:16:20Z","ticket_id":1921,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4885,"created_at":"2026-03-20T14:56:47Z","updated_at":"2026-03-20T14:56:47Z","ticket_id":1922,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4886,"created_at":"2026-03-20T22:49:47Z","updated_at":"2026-03-20T22:49:47Z","ticket_id":1922,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4887,"created_at":"2026-03-21T00:32:47Z","updated_at":"2026-03-21T00:32:47Z","ticket_id":1922,"author_type":"customer","author_id":null,"author_name":"Diego Fischer","body":"Here are the steps to reproduce it.","internal":false,"attachments":[{"name":"invoice.pdf","size":866560,"content_type":"application/pdf"}]},{"id":4888,"created_at":"2026-08-31T22:42:00Z","updated_at":"2026-08-31T22:42:00Z","ticket_id":1923,"author_type":"customer","author_id":null,"author_name":"Mikkel Hall","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4889,"created_at":"2026-09-01T04:27:00Z","updated_at":"2026-09-01T04:27:00Z","ticket_id":1923,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[{"name":"export.csv","size":122162,"content_type":"text/csv"}]},{"id":4890,"created_at":"2026-09-01T08:32:00Z","updated_at":"2026-09-01T08:32:00Z","ticket_id":1923,"author_type":"system","author_id":null,"author_name":"Mikkel Hall","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4891,"created_at":"2026-08-31T21:21:37Z","updated_at":"2026-08-31T21:21:37Z","ticket_id":1924,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Happy to jump on a call if that helps. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4892,"created_at":"2026-07-15T01:34:57Z","updated_at":"2026-07-15T01:34:57Z","ticket_id":1925,"author_type":"customer","author_id":null,"author_name":"Felix Perez","body":"I have already tried clearing the cache and signing in again. Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"export.csv","size":894065,"content_type":"text/csv"}]},{"id":4893,"created_at":"2026-07-15T07:14:57Z","updated_at":"2026-07-15T07:14:57Z","ticket_id":1925,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4894,"created_at":"2026-07-15T21:46:57Z","updated_at":"2026-07-15T21:46:57Z","ticket_id":1925,"author_type":"customer","author_id":null,"author_name":"Felix Perez","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":149681,"content_type":"text/csv"}]},{"id":4895,"created_at":"2026-07-16T00:45:57Z","updated_at":"2026-07-16T00:45:57Z","ticket_id":1925,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4896,"created_at":"2026-07-16T11:34:57Z","updated_at":"2026-07-16T11:34:57Z","ticket_id":1925,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4897,"created_at":"2026-07-16T20:49:57Z","updated_at":"2026-07-16T20:49:57Z","ticket_id":1925,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4898,"created_at":"2026-07-10T18:11:33Z","updated_at":"2026-07-10T18:11:33Z","ticket_id":1926,"author_type":"customer","author_id":null,"author_name":"Priya Russo","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4899,"created_at":"2026-03-21T22:50:25Z","updated_at":"2026-03-21T22:50:25Z","ticket_id":1927,"author_type":"customer","author_id":null,"author_name":"Renata Tanaka","body":"Thanks in advance for looking into this. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4900,"created_at":"2026-03-21T23:45:25Z","updated_at":"2026-03-21T23:45:25Z","ticket_id":1927,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4901,"created_at":"2026-08-05T05:48:35Z","updated_at":"2026-08-05T05:48:35Z","ticket_id":1928,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4902,"created_at":"2026-08-05T07:14:35Z","updated_at":"2026-08-05T07:14:35Z","ticket_id":1928,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4903,"created_at":"2026-08-05T07:25:35Z","updated_at":"2026-08-05T07:25:35Z","ticket_id":1928,"author_type":"customer","author_id":null,"author_name":"Nicolas Stewart","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"log.txt","size":147768,"content_type":"text/plain"}]},{"id":4904,"created_at":"2026-08-06T02:32:35Z","updated_at":"2026-08-06T02:32:35Z","ticket_id":1928,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4905,"created_at":"2026-04-27T17:20:53Z","updated_at":"2026-04-27T17:20:53Z","ticket_id":1929,"author_type":"customer","author_id":null,"author_name":"Felix Perez","body":"It happens on both my laptop and my phone. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4906,"created_at":"2026-04-28T08:01:53Z","updated_at":"2026-04-28T08:01:53Z","ticket_id":1929,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4907,"created_at":"2026-06-01T13:29:10Z","updated_at":"2026-06-01T13:29:10Z","ticket_id":1930,"author_type":"customer","author_id":null,"author_name":"Julian Dubois","body":"This started happening after the last update.","internal":false,"attachments":[{"name":"screenshot.png","size":802942,"content_type":"application/pdf"}]},{"id":4908,"created_at":"2026-06-02T03:42:10Z","updated_at":"2026-06-02T03:42:10Z","ticket_id":1930,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4909,"created_at":"2026-06-02T10:07:10Z","updated_at":"2026-06-02T10:07:10Z","ticket_id":1930,"author_type":"customer","author_id":null,"author_name":"Julian Dubois","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[{"name":"export.csv","size":116973,"content_type":"text/csv"}]},{"id":4910,"created_at":"2026-08-02T18:30:36Z","updated_at":"2026-08-02T18:30:36Z","ticket_id":1931,"author_type":"customer","author_id":null,"author_name":"Camila Miller","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4911,"created_at":"2026-07-11T14:06:18Z","updated_at":"2026-07-11T14:06:18Z","ticket_id":1932,"author_type":"customer","author_id":null,"author_name":"Grace Ahmed","body":"Thanks in advance for looking into this.","internal":false,"attachments":[{"name":"log.txt","size":153273,"content_type":"text/csv"}]},{"id":4912,"created_at":"2026-06-15T05:03:18Z","updated_at":"2026-06-15T05:03:18Z","ticket_id":1933,"author_type":"customer","author_id":null,"author_name":"Adrian Davis","body":"I have already tried clearing the cache and signing in again. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4913,"created_at":"2026-06-23T18:23:59Z","updated_at":"2026-06-23T18:23:59Z","ticket_id":1934,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4914,"created_at":"2026-06-24T07:33:59Z","updated_at":"2026-06-24T07:33:59Z","ticket_id":1934,"author_type":"customer","author_id":null,"author_name":"Priya Nelson","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4915,"created_at":"2026-08-26T18:54:22Z","updated_at":"2026-08-26T18:54:22Z","ticket_id":1935,"author_type":"customer","author_id":null,"author_name":"Emilia Phillips","body":"Happy to jump on a call if that helps. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4916,"created_at":"2026-08-26T20:15:22Z","updated_at":"2026-08-26T20:15:22Z","ticket_id":1935,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4917,"created_at":"2026-08-27T04:18:22Z","updated_at":"2026-08-27T04:18:22Z","ticket_id":1935,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4918,"created_at":"2026-04-22T10:28:32Z","updated_at":"2026-04-22T10:28:32Z","ticket_id":1936,"author_type":"customer","author_id":null,"author_name":"Marco White","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4919,"created_at":"2026-04-22T22:57:32Z","updated_at":"2026-04-22T22:57:32Z","ticket_id":1936,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4920,"created_at":"2026-04-23T11:57:32Z","updated_at":"2026-04-23T11:57:32Z","ticket_id":1936,"author_type":"customer","author_id":null,"author_name":"Marco White","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4921,"created_at":"2026-03-10T06:02:48Z","updated_at":"2026-03-10T06:02:48Z","ticket_id":1937,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":4922,"created_at":"2026-03-10T20:24:48Z","updated_at":"2026-03-10T20:24:48Z","ticket_id":1937,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4923,"created_at":"2026-05-22T00:01:20Z","updated_at":"2026-05-22T00:01:20Z","ticket_id":1938,"author_type":"customer","author_id":null,"author_name":"Hannah Scott","body":"Our whole team is affected, so this is fairly urgent. I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4924,"created_at":"2026-05-22T15:47:20Z","updated_at":"2026-05-22T15:47:20Z","ticket_id":1938,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4925,"created_at":"2026-05-22T10:48:19Z","updated_at":"2026-05-22T10:48:19Z","ticket_id":1939,"author_type":"customer","author_id":null,"author_name":"Ava Perez","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4926,"created_at":"2026-07-08T15:12:39Z","updated_at":"2026-07-08T15:12:39Z","ticket_id":1940,"author_type":"customer","author_id":null,"author_name":"Elena Young","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":4927,"created_at":"2026-07-08T16:09:39Z","updated_at":"2026-07-08T16:09:39Z","ticket_id":1940,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4928,"created_at":"2026-07-09T02:42:39Z","updated_at":"2026-07-09T02:42:39Z","ticket_id":1940,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4929,"created_at":"2026-07-09T15:21:39Z","updated_at":"2026-07-09T15:21:39Z","ticket_id":1940,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4930,"created_at":"2026-07-28T14:15:04Z","updated_at":"2026-07-28T14:15:04Z","ticket_id":1941,"author_type":"customer","author_id":null,"author_name":"Arjun Ahmed","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4931,"created_at":"2026-07-29T04:07:04Z","updated_at":"2026-07-29T04:07:04Z","ticket_id":1941,"author_type":"agent","author_id":24,"author_name":"Kenji Miller","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4932,"created_at":"2026-05-10T04:23:16Z","updated_at":"2026-05-10T04:23:16Z","ticket_id":1942,"author_type":"customer","author_id":null,"author_name":"Grace Park","body":"Is there a workaround in the meantime? I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4933,"created_at":"2026-05-10T22:16:16Z","updated_at":"2026-05-10T22:16:16Z","ticket_id":1942,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4934,"created_at":"2026-05-11T04:07:16Z","updated_at":"2026-05-11T04:07:16Z","ticket_id":1942,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4935,"created_at":"2026-05-11T17:09:16Z","updated_at":"2026-05-11T17:09:16Z","ticket_id":1942,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4936,"created_at":"2026-05-11T20:38:16Z","updated_at":"2026-05-11T20:38:16Z","ticket_id":1942,"author_type":"agent","author_id":25,"author_name":"Alice Okafor","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4937,"created_at":"2026-04-21T08:48:59Z","updated_at":"2026-04-21T08:48:59Z","ticket_id":1943,"author_type":"customer","author_id":null,"author_name":"Santiago Ahmed","body":"I have already tried clearing the cache and signing in again. This started happening after the last update.","internal":false,"attachments":[]},{"id":4938,"created_at":"2026-04-29T09:36:19Z","updated_at":"2026-04-29T09:36:19Z","ticket_id":1944,"author_type":"customer","author_id":null,"author_name":"Renata Tanaka","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4939,"created_at":"2026-05-21T00:38:32Z","updated_at":"2026-05-21T00:38:32Z","ticket_id":1945,"author_type":"customer","author_id":null,"author_name":"Santiago Davis","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"log.txt","size":102998,"content_type":"image/png"}]},{"id":4940,"created_at":"2026-05-21T15:18:32Z","updated_at":"2026-05-21T15:18:32Z","ticket_id":1945,"author_type":"agent","author_id":21,"author_name":"Max Hill","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":4941,"created_at":"2026-03-30T18:57:26Z","updated_at":"2026-03-30T18:57:26Z","ticket_id":1946,"author_type":"customer","author_id":null,"author_name":"Leon Sato","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"screenshot.png","size":300287,"content_type":"text/plain"}]},{"id":4942,"created_at":"2026-03-30T23:06:26Z","updated_at":"2026-03-30T23:06:26Z","ticket_id":1946,"author_type":"agent","author_id":5,"author_name":"Mia Garcia","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4943,"created_at":"2026-07-23T22:48:18Z","updated_at":"2026-07-23T22:48:18Z","ticket_id":1947,"author_type":"customer","author_id":null,"author_name":"Julian Romero","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4944,"created_at":"2026-04-06T04:03:21Z","updated_at":"2026-04-06T04:03:21Z","ticket_id":1948,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Thanks in advance for looking into this. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4945,"created_at":"2026-04-06T23:32:21Z","updated_at":"2026-04-06T23:32:21Z","ticket_id":1948,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4946,"created_at":"2026-04-07T07:44:21Z","updated_at":"2026-04-07T07:44:21Z","ticket_id":1948,"author_type":"system","author_id":null,"author_name":"Liam Roberts","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4947,"created_at":"2026-04-07T15:18:21Z","updated_at":"2026-04-07T15:18:21Z","ticket_id":1948,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4948,"created_at":"2026-04-08T01:14:21Z","updated_at":"2026-04-08T01:14:21Z","ticket_id":1948,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4949,"created_at":"2026-08-30T11:26:14Z","updated_at":"2026-08-30T11:26:14Z","ticket_id":1949,"author_type":"customer","author_id":null,"author_name":"Hugo Turner","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4950,"created_at":"2026-07-18T08:04:31Z","updated_at":"2026-07-18T08:04:31Z","ticket_id":1950,"author_type":"customer","author_id":null,"author_name":"Marco Roberts","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4951,"created_at":"2026-07-18T15:40:31Z","updated_at":"2026-07-18T15:40:31Z","ticket_id":1950,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":4952,"created_at":"2026-07-19T02:14:31Z","updated_at":"2026-07-19T02:14:31Z","ticket_id":1950,"author_type":"customer","author_id":null,"author_name":"Marco Roberts","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4953,"created_at":"2026-04-17T12:37:44Z","updated_at":"2026-04-17T12:37:44Z","ticket_id":1951,"author_type":"customer","author_id":null,"author_name":"Isabella Brown","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4954,"created_at":"2026-04-13T19:51:28Z","updated_at":"2026-04-13T19:51:28Z","ticket_id":1952,"author_type":"customer","author_id":null,"author_name":"Gabriel Sato","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4955,"created_at":"2026-04-14T08:55:28Z","updated_at":"2026-04-14T08:55:28Z","ticket_id":1952,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4956,"created_at":"2026-04-15T03:27:28Z","updated_at":"2026-04-15T03:27:28Z","ticket_id":1952,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4957,"created_at":"2026-04-15T06:43:28Z","updated_at":"2026-04-15T06:43:28Z","ticket_id":1952,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4958,"created_at":"2026-08-17T20:15:06Z","updated_at":"2026-08-17T20:15:06Z","ticket_id":1953,"author_type":"customer","author_id":null,"author_name":"Sven Ferrari","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4959,"created_at":"2026-08-18T06:58:06Z","updated_at":"2026-08-18T06:58:06Z","ticket_id":1953,"author_type":"agent","author_id":1,"author_name":"Nora Lewis","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4960,"created_at":"2026-07-29T02:17:17Z","updated_at":"2026-07-29T02:17:17Z","ticket_id":1954,"author_type":"customer","author_id":null,"author_name":"Nina Okafor","body":"I have already tried clearing the cache and signing in again. Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4961,"created_at":"2026-04-11T14:29:14Z","updated_at":"2026-04-11T14:29:14Z","ticket_id":1955,"author_type":"customer","author_id":null,"author_name":"Liam Thomas","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4962,"created_at":"2026-04-11T18:54:14Z","updated_at":"2026-04-11T18:54:14Z","ticket_id":1955,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4963,"created_at":"2026-04-11T19:29:14Z","updated_at":"2026-04-11T19:29:14Z","ticket_id":1955,"author_type":"customer","author_id":null,"author_name":"System","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4964,"created_at":"2026-04-11T21:06:14Z","updated_at":"2026-04-11T21:06:14Z","ticket_id":1955,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":4965,"created_at":"2026-04-12T01:29:14Z","updated_at":"2026-04-12T01:29:14Z","ticket_id":1955,"author_type":"customer","author_id":null,"author_name":"System","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":4966,"created_at":"2026-04-12T11:19:14Z","updated_at":"2026-04-12T11:19:14Z","ticket_id":1955,"author_type":"agent","author_id":7,"author_name":"Martina Turner","body":"Thanks for reaching out — looking into this now.","internal":false,"attachments":[]},{"id":4967,"created_at":"2026-07-12T13:55:00Z","updated_at":"2026-07-12T13:55:00Z","ticket_id":1956,"author_type":"customer","author_id":null,"author_name":"Matteo Laurent","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4968,"created_at":"2026-06-02T19:15:50Z","updated_at":"2026-06-02T19:15:50Z","ticket_id":1957,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"Happy to jump on a call if that helps. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":4969,"created_at":"2026-06-03T01:06:50Z","updated_at":"2026-06-03T01:06:50Z","ticket_id":1957,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4970,"created_at":"2026-06-03T12:27:50Z","updated_at":"2026-06-03T12:27:50Z","ticket_id":1957,"author_type":"customer","author_id":null,"author_name":"Alice Laurent","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4971,"created_at":"2026-05-22T08:11:13Z","updated_at":"2026-05-22T08:11:13Z","ticket_id":1958,"author_type":"customer","author_id":null,"author_name":"Clara Wilson","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4972,"created_at":"2026-03-07T19:41:47Z","updated_at":"2026-03-07T19:41:47Z","ticket_id":1959,"author_type":"customer","author_id":null,"author_name":"Ava Russo","body":"This started happening after the last update. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4973,"created_at":"2026-06-06T08:10:15Z","updated_at":"2026-06-06T08:10:15Z","ticket_id":1960,"author_type":"customer","author_id":null,"author_name":"Rosa Nelson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4974,"created_at":"2026-06-06T10:53:15Z","updated_at":"2026-06-06T10:53:15Z","ticket_id":1960,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4975,"created_at":"2026-04-06T23:00:20Z","updated_at":"2026-04-06T23:00:20Z","ticket_id":1961,"author_type":"customer","author_id":null,"author_name":"Layla Miller","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4976,"created_at":"2026-04-07T14:53:20Z","updated_at":"2026-04-07T14:53:20Z","ticket_id":1961,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4977,"created_at":"2026-08-15T08:24:46Z","updated_at":"2026-08-15T08:24:46Z","ticket_id":1962,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":4978,"created_at":"2026-08-15T13:11:46Z","updated_at":"2026-08-15T13:11:46Z","ticket_id":1962,"author_type":"agent","author_id":15,"author_name":"Lena Bianchi","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":4979,"created_at":"2026-04-08T05:21:03Z","updated_at":"2026-04-08T05:21:03Z","ticket_id":1963,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":4980,"created_at":"2026-04-05T07:56:19Z","updated_at":"2026-04-05T07:56:19Z","ticket_id":1964,"author_type":"customer","author_id":null,"author_name":"Olivia Kim","body":"Here are the steps to reproduce it. Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[]},{"id":4981,"created_at":"2026-04-05T22:28:19Z","updated_at":"2026-04-05T22:28:19Z","ticket_id":1964,"author_type":"agent","author_id":23,"author_name":"Renata Clark","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4982,"created_at":"2026-05-31T04:50:56Z","updated_at":"2026-05-31T04:50:56Z","ticket_id":1965,"author_type":"customer","author_id":null,"author_name":"Max Ali","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":4983,"created_at":"2026-08-13T13:36:05Z","updated_at":"2026-08-13T13:36:05Z","ticket_id":1966,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[{"name":"log.txt","size":100697,"content_type":"text/plain"}]},{"id":4984,"created_at":"2026-08-13T19:31:05Z","updated_at":"2026-08-13T19:31:05Z","ticket_id":1966,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[{"name":"invoice.pdf","size":286367,"content_type":"image/png"}]},{"id":4985,"created_at":"2026-08-14T01:44:05Z","updated_at":"2026-08-14T01:44:05Z","ticket_id":1966,"author_type":"customer","author_id":null,"author_name":"Max Romero","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4986,"created_at":"2026-08-14T08:53:05Z","updated_at":"2026-08-14T08:53:05Z","ticket_id":1966,"author_type":"agent","author_id":22,"author_name":"Gabriel Nelson","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4987,"created_at":"2026-04-20T21:03:18Z","updated_at":"2026-04-20T21:03:18Z","ticket_id":1967,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"Let me know if you need screenshots. Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":4988,"created_at":"2026-04-21T16:17:18Z","updated_at":"2026-04-21T16:17:18Z","ticket_id":1967,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4989,"created_at":"2026-04-21T19:41:18Z","updated_at":"2026-04-21T19:41:18Z","ticket_id":1967,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[]},{"id":4990,"created_at":"2026-04-21T22:42:18Z","updated_at":"2026-04-21T22:42:18Z","ticket_id":1967,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":4991,"created_at":"2026-04-22T13:09:18Z","updated_at":"2026-04-22T13:09:18Z","ticket_id":1967,"author_type":"customer","author_id":null,"author_name":"Sinead Turner","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":4992,"created_at":"2026-04-23T00:54:18Z","updated_at":"2026-04-23T00:54:18Z","ticket_id":1967,"author_type":"agent","author_id":13,"author_name":"Emilia Baker","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[{"name":"invoice.pdf","size":590892,"content_type":"text/plain"}]},{"id":4993,"created_at":"2026-07-28T12:42:16Z","updated_at":"2026-07-28T12:42:16Z","ticket_id":1968,"author_type":"customer","author_id":null,"author_name":"Marco Costa","body":"This started happening after the last update. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":4994,"created_at":"2026-07-29T08:02:16Z","updated_at":"2026-07-29T08:02:16Z","ticket_id":1968,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":4995,"created_at":"2026-07-29T20:33:16Z","updated_at":"2026-07-29T20:33:16Z","ticket_id":1968,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[{"name":"export.csv","size":349720,"content_type":"application/pdf"}]},{"id":4996,"created_at":"2026-07-10T08:16:03Z","updated_at":"2026-07-10T08:16:03Z","ticket_id":1969,"author_type":"customer","author_id":null,"author_name":"Renata Tanaka","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"screenshot.png","size":769814,"content_type":"image/png"}]},{"id":4997,"created_at":"2026-07-11T01:55:03Z","updated_at":"2026-07-11T01:55:03Z","ticket_id":1969,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":4998,"created_at":"2026-07-11T18:01:03Z","updated_at":"2026-07-11T18:01:03Z","ticket_id":1969,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":4999,"created_at":"2026-07-12T01:10:03Z","updated_at":"2026-07-12T01:10:03Z","ticket_id":1969,"author_type":"agent","author_id":4,"author_name":"Clara Pereira","body":"Closing this for now; reply to reopen if it comes back.","internal":true,"attachments":[{"name":"invoice.pdf","size":473571,"content_type":"image/png"}]},{"id":5000,"created_at":"2026-03-21T08:02:23Z","updated_at":"2026-03-21T08:02:23Z","ticket_id":1970,"author_type":"customer","author_id":null,"author_name":"Ruby Davis","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":5001,"created_at":"2026-03-21T16:11:23Z","updated_at":"2026-03-21T16:11:23Z","ticket_id":1970,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":5002,"created_at":"2026-03-22T06:18:23Z","updated_at":"2026-03-22T06:18:23Z","ticket_id":1970,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":false,"attachments":[{"name":"export.csv","size":237442,"content_type":"image/png"}]},{"id":5003,"created_at":"2026-04-20T09:20:33Z","updated_at":"2026-04-20T09:20:33Z","ticket_id":1971,"author_type":"customer","author_id":null,"author_name":"Youssef Turner","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5004,"created_at":"2026-06-30T02:47:05Z","updated_at":"2026-06-30T02:47:05Z","ticket_id":1972,"author_type":"customer","author_id":null,"author_name":"Liam Roberts","body":"Is there a workaround in the meantime? Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"export.csv","size":175881,"content_type":"application/pdf"}]},{"id":5005,"created_at":"2026-04-04T17:42:10Z","updated_at":"2026-04-04T17:42:10Z","ticket_id":1973,"author_type":"customer","author_id":null,"author_name":"Julian Romero","body":"Happy to jump on a call if that helps. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5006,"created_at":"2026-05-21T14:49:45Z","updated_at":"2026-05-21T14:49:45Z","ticket_id":1974,"author_type":"customer","author_id":null,"author_name":"Daniel Roberts","body":"Not urgent, just wanted to flag it. This started happening after the last update.","internal":false,"attachments":[]},{"id":5007,"created_at":"2026-05-22T03:04:45Z","updated_at":"2026-05-22T03:04:45Z","ticket_id":1974,"author_type":"agent","author_id":6,"author_name":"Bram Young","body":"I have escalated this to a specialist.","internal":false,"attachments":[]},{"id":5008,"created_at":"2026-05-22T22:19:45Z","updated_at":"2026-05-22T22:19:45Z","ticket_id":1974,"author_type":"customer","author_id":null,"author_name":"Daniel Roberts","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":5009,"created_at":"2026-08-15T02:13:29Z","updated_at":"2026-08-15T02:13:29Z","ticket_id":1975,"author_type":"customer","author_id":null,"author_name":"Elena Hall","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5010,"created_at":"2026-08-15T18:58:29Z","updated_at":"2026-08-15T18:58:29Z","ticket_id":1975,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":5011,"created_at":"2026-04-11T02:04:59Z","updated_at":"2026-04-11T02:04:59Z","ticket_id":1976,"author_type":"customer","author_id":null,"author_name":"Nicolas Khan","body":"Let me know if you need screenshots. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":5012,"created_at":"2026-04-11T07:57:59Z","updated_at":"2026-04-11T07:57:59Z","ticket_id":1976,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":5013,"created_at":"2026-04-11T20:40:59Z","updated_at":"2026-04-11T20:40:59Z","ticket_id":1976,"author_type":"customer","author_id":null,"author_name":"Nicolas Khan","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":5014,"created_at":"2026-03-14T16:23:49Z","updated_at":"2026-03-14T16:23:49Z","ticket_id":1977,"author_type":"customer","author_id":null,"author_name":"Noah Collins","body":"Let me know if you need screenshots.","internal":false,"attachments":[{"name":"invoice.pdf","size":547050,"content_type":"text/csv"}]},{"id":5015,"created_at":"2026-03-18T02:34:24Z","updated_at":"2026-03-18T02:34:24Z","ticket_id":1978,"author_type":"customer","author_id":null,"author_name":"Sven Weber","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":5016,"created_at":"2026-03-18T10:52:24Z","updated_at":"2026-03-18T10:52:24Z","ticket_id":1978,"author_type":"agent","author_id":10,"author_name":"Tomas Murphy","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":5017,"created_at":"2026-03-18T23:57:24Z","updated_at":"2026-03-18T23:57:24Z","ticket_id":1978,"author_type":"customer","author_id":null,"author_name":"Sven Weber","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":5018,"created_at":"2026-07-03T13:50:53Z","updated_at":"2026-07-03T13:50:53Z","ticket_id":1979,"author_type":"customer","author_id":null,"author_name":"Ingrid Roberts","body":"Here are the steps to reproduce it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5019,"created_at":"2026-07-04T07:24:53Z","updated_at":"2026-07-04T07:24:53Z","ticket_id":1979,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":5020,"created_at":"2026-07-05T00:21:53Z","updated_at":"2026-07-05T00:21:53Z","ticket_id":1979,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":5021,"created_at":"2026-07-22T19:51:07Z","updated_at":"2026-07-22T19:51:07Z","ticket_id":1980,"author_type":"customer","author_id":null,"author_name":"Jack Fischer","body":"Our whole team is affected, so this is fairly urgent. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":5022,"created_at":"2026-07-23T08:27:07Z","updated_at":"2026-07-23T08:27:07Z","ticket_id":1980,"author_type":"agent","author_id":11,"author_name":"Renata Cook","body":"I have escalated this to a specialist.","internal":true,"attachments":[{"name":"screenshot.png","size":97607,"content_type":"text/csv"}]},{"id":5023,"created_at":"2026-05-20T21:50:07Z","updated_at":"2026-05-20T21:50:07Z","ticket_id":1981,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Thanks in advance for looking into this. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5024,"created_at":"2026-05-21T01:14:07Z","updated_at":"2026-05-21T01:14:07Z","ticket_id":1981,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":5025,"created_at":"2026-05-21T06:14:07Z","updated_at":"2026-05-21T06:14:07Z","ticket_id":1981,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5026,"created_at":"2026-05-21T22:37:07Z","updated_at":"2026-05-21T22:37:07Z","ticket_id":1981,"author_type":"agent","author_id":2,"author_name":"Camila Roberts","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":5027,"created_at":"2026-08-08T20:44:52Z","updated_at":"2026-08-08T20:44:52Z","ticket_id":1982,"author_type":"customer","author_id":null,"author_name":"Ava Hall","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":5028,"created_at":"2026-08-09T05:35:52Z","updated_at":"2026-08-09T05:35:52Z","ticket_id":1982,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Here is a workaround while we fix the root cause.","internal":false,"attachments":[]},{"id":5029,"created_at":"2026-08-09T14:06:52Z","updated_at":"2026-08-09T14:06:52Z","ticket_id":1982,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":5030,"created_at":"2026-08-09T21:22:52Z","updated_at":"2026-08-09T21:22:52Z","ticket_id":1982,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":5031,"created_at":"2026-08-10T11:20:52Z","updated_at":"2026-08-10T11:20:52Z","ticket_id":1982,"author_type":"agent","author_id":19,"author_name":"Ethan Baker","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":5032,"created_at":"2026-05-06T06:16:12Z","updated_at":"2026-05-06T06:16:12Z","ticket_id":1983,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Happy to jump on a call if that helps. Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":5033,"created_at":"2026-08-27T17:04:53Z","updated_at":"2026-08-27T17:04:53Z","ticket_id":1984,"author_type":"customer","author_id":null,"author_name":"Sven Russo","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":5034,"created_at":"2026-08-28T02:57:53Z","updated_at":"2026-08-28T02:57:53Z","ticket_id":1984,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":5035,"created_at":"2026-04-19T12:30:53Z","updated_at":"2026-04-19T12:30:53Z","ticket_id":1985,"author_type":"customer","author_id":null,"author_name":"Layla Ali","body":"Our whole team is affected, so this is fairly urgent. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5036,"created_at":"2026-04-20T04:32:53Z","updated_at":"2026-04-20T04:32:53Z","ticket_id":1985,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":5037,"created_at":"2026-04-20T08:15:53Z","updated_at":"2026-04-20T08:15:53Z","ticket_id":1985,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":5038,"created_at":"2026-05-23T21:19:04Z","updated_at":"2026-05-23T21:19:04Z","ticket_id":1986,"author_type":"customer","author_id":null,"author_name":"Lucas Weber","body":"Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":5039,"created_at":"2026-03-07T18:27:36Z","updated_at":"2026-03-07T18:27:36Z","ticket_id":1987,"author_type":"customer","author_id":null,"author_name":"Rosa Taylor","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":5040,"created_at":"2026-08-30T08:52:27Z","updated_at":"2026-08-30T08:52:27Z","ticket_id":1988,"author_type":"customer","author_id":null,"author_name":"Marco Costa","body":"I have already tried clearing the cache and signing in again.","internal":false,"attachments":[]},{"id":5041,"created_at":"2026-08-30T16:05:27Z","updated_at":"2026-08-30T16:05:27Z","ticket_id":1988,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":5042,"created_at":"2026-08-31T12:03:27Z","updated_at":"2026-08-31T12:03:27Z","ticket_id":1988,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":5043,"created_at":"2026-09-01T06:48:27Z","updated_at":"2026-09-01T06:48:27Z","ticket_id":1988,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":5044,"created_at":"2026-05-31T16:42:36Z","updated_at":"2026-05-31T16:42:36Z","ticket_id":1989,"author_type":"customer","author_id":null,"author_name":"Ines Harris","body":"This started happening after the last update. Let me know if you need screenshots.","internal":false,"attachments":[]},{"id":5045,"created_at":"2026-05-31T19:05:36Z","updated_at":"2026-05-31T19:05:36Z","ticket_id":1989,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":5046,"created_at":"2026-06-01T09:18:36Z","updated_at":"2026-06-01T09:18:36Z","ticket_id":1989,"author_type":"agent","author_id":3,"author_name":"Nora Khan","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":5047,"created_at":"2026-06-29T03:12:55Z","updated_at":"2026-06-29T03:12:55Z","ticket_id":1990,"author_type":"customer","author_id":null,"author_name":"Hugo Sanchez","body":"Is there a workaround in the meantime? Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":5048,"created_at":"2026-03-18T09:15:42Z","updated_at":"2026-03-18T09:15:42Z","ticket_id":1991,"author_type":"customer","author_id":null,"author_name":"Max Pereira","body":"Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5049,"created_at":"2026-03-18T09:33:42Z","updated_at":"2026-03-18T09:33:42Z","ticket_id":1991,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":5050,"created_at":"2026-03-18T19:55:42Z","updated_at":"2026-03-18T19:55:42Z","ticket_id":1991,"author_type":"customer","author_id":null,"author_name":"Max Pereira","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]},{"id":5051,"created_at":"2026-03-19T15:44:42Z","updated_at":"2026-03-19T15:44:42Z","ticket_id":1991,"author_type":"agent","author_id":20,"author_name":"Clara Lewis","body":"I have applied a credit to your account for the inconvenience.","internal":true,"attachments":[{"name":"export.csv","size":773616,"content_type":"image/png"}]},{"id":5052,"created_at":"2026-06-13T12:03:57Z","updated_at":"2026-06-13T12:03:57Z","ticket_id":1992,"author_type":"customer","author_id":null,"author_name":"Emilia Johnson","body":"Let me know if you need screenshots. Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":5053,"created_at":"2026-06-13T16:25:57Z","updated_at":"2026-06-13T16:25:57Z","ticket_id":1992,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"This should be fixed in the release going out tomorrow.","internal":false,"attachments":[]},{"id":5054,"created_at":"2026-06-13T18:27:57Z","updated_at":"2026-06-13T18:27:57Z","ticket_id":1992,"author_type":"agent","author_id":9,"author_name":"Maya Tran","body":"Closing this for now; reply to reopen if it comes back.","internal":false,"attachments":[]},{"id":5055,"created_at":"2026-06-12T06:07:09Z","updated_at":"2026-06-12T06:07:09Z","ticket_id":1993,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Not urgent, just wanted to flag it. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5056,"created_at":"2026-06-12T19:05:09Z","updated_at":"2026-06-12T19:05:09Z","ticket_id":1993,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":false,"attachments":[]},{"id":5057,"created_at":"2026-06-13T07:24:09Z","updated_at":"2026-06-13T07:24:09Z","ticket_id":1993,"author_type":"customer","author_id":null,"author_name":"System","body":"Thanks in advance for looking into this.","internal":false,"attachments":[]},{"id":5058,"created_at":"2026-06-13T14:36:09Z","updated_at":"2026-06-13T14:36:09Z","ticket_id":1993,"author_type":"agent","author_id":18,"author_name":"Ruby Laurent","body":"I was able to reproduce it and have passed it to the engineering team.","internal":true,"attachments":[]},{"id":5059,"created_at":"2026-06-13T21:33:09Z","updated_at":"2026-06-13T21:33:09Z","ticket_id":1993,"author_type":"customer","author_id":null,"author_name":"Hannah Lopez","body":"Is there a workaround in the meantime?","internal":false,"attachments":[{"name":"screenshot.png","size":875925,"content_type":"application/pdf"}]},{"id":5060,"created_at":"2026-04-01T10:48:04Z","updated_at":"2026-04-01T10:48:04Z","ticket_id":1994,"author_type":"customer","author_id":null,"author_name":"Nora Martinez","body":"This started happening after the last update. Is there a workaround in the meantime?","internal":false,"attachments":[]},{"id":5061,"created_at":"2026-06-17T19:55:04Z","updated_at":"2026-06-17T19:55:04Z","ticket_id":1995,"author_type":"customer","author_id":null,"author_name":"Bruno Lefebvre","body":"This started happening after the last update.","internal":false,"attachments":[]},{"id":5062,"created_at":"2026-06-18T12:34:04Z","updated_at":"2026-06-18T12:34:04Z","ticket_id":1995,"author_type":"agent","author_id":8,"author_name":"Emilia Perez","body":"I have applied a credit to your account for the inconvenience.","internal":false,"attachments":[]},{"id":5063,"created_at":"2026-06-03T13:10:56Z","updated_at":"2026-06-03T13:10:56Z","ticket_id":1996,"author_type":"customer","author_id":null,"author_name":"Lucas Sanchez","body":"Let me know if you need screenshots. This started happening after the last update.","internal":false,"attachments":[]},{"id":5064,"created_at":"2026-03-18T08:09:56Z","updated_at":"2026-03-18T08:09:56Z","ticket_id":1997,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"It happens on both my laptop and my phone.","internal":false,"attachments":[]},{"id":5065,"created_at":"2026-03-18T13:32:56Z","updated_at":"2026-03-18T13:32:56Z","ticket_id":1997,"author_type":"agent","author_id":16,"author_name":"Max Adams","body":"Could you send me the exact time this last happened?","internal":false,"attachments":[]},{"id":5066,"created_at":"2026-03-19T01:49:56Z","updated_at":"2026-03-19T01:49:56Z","ticket_id":1997,"author_type":"customer","author_id":null,"author_name":"Kenji Mensah","body":"Our whole team is affected, so this is fairly urgent.","internal":false,"attachments":[{"name":"log.txt","size":555920,"content_type":"application/pdf"}]},{"id":5067,"created_at":"2026-08-02T01:09:04Z","updated_at":"2026-08-02T01:09:04Z","ticket_id":1998,"author_type":"customer","author_id":null,"author_name":"Joaquin Martinez","body":"Here are the steps to reproduce it.","internal":false,"attachments":[]},{"id":5068,"created_at":"2026-03-20T03:54:35Z","updated_at":"2026-03-20T03:54:35Z","ticket_id":1999,"author_type":"customer","author_id":null,"author_name":"Maya Park","body":"Happy to jump on a call if that helps.","internal":false,"attachments":[]},{"id":5069,"created_at":"2026-07-29T11:56:04Z","updated_at":"2026-07-29T11:56:04Z","ticket_id":2000,"author_type":"customer","author_id":null,"author_name":"Nicolas Tanaka","body":"Not urgent, just wanted to flag it.","internal":false,"attachments":[]}]